fact 01: We re in the business of making a difference

1 fact 01: We’re in the business of making a difference. Our programs make a difference in the lives of thousands of children. Creativity and curios...
Author: Osborne Webster
5 downloads 2 Views 2MB Size
1

fact 01: We’re in the business of making a difference. Our programs make a difference in the lives of thousands of children. Creativity and curiosity flourish in young minds when we make it fun and engaging. And that makes for happy, confident learners. There’s no better work.

Contents 3. Big Fat Smile

8. Our People

34. Programs & Services

6. President’s Report

16. Our Business

35. Partners

7. CEO’s Report

22. Our Community

36. Last AGM

28. Our Culture

2

3

fact 02: We don’t take ourselves too seriously. Our beliefs are a shorthand for the way each and every employee conducts their daily business.

We are Creative. (not average)

It’s about always thinking from a different angle. All angles. Not status quo, or average. We’re already surrounded by so much compliance. Break the ‘norm’.

We are Fun. (never boring)

We should always leave positivity and good vibes in our wake. Smile. Smile. And smile again. It’s contagious. Energy and enthusiasm are essential every day.

We are Diverse. (not closed-minded)

This is always having open arms, honouring difference, and being approachable. It’s being respectful and understanding that every person and opinion counts.

We are Leaders. (not followers)

We encourage everyone to be leaders, everyday. Fresh approaches. Seeking opportunities. It’s what makes us successful.

Our purpose is to empower children, families and communities to reach their potential.

Why the new name? We work across four states and territories; not just the Illawarra. We love our work with children, but we also work with families, communities and more. And we’re not a government department or a child protection group. We’ve been spending a lot of time explaining what we’re not. So we sat down with some experts and looked for the one thing that defines what we’re about. The answer was positive interactions. And with those interactions come smiles. Big fat smiles. Our new name talks about who we are. We’re the same people, just wrapped in a new name. It will mean more to our market. And we like it.

4

5

fact 03: Our purpose is to empower children, families and communities to reach their potential.

Our People. It’s about committed, passionate, real people making a huge difference doing the work they love, working with children and families. It’s what makes Big Fat Smile so special!

Our Business. Our brand is built on the twin pillars of quality and creativity, delivered through inspirational education, recreation and care programs, along with holiday clinics, the arts studio, play café services and community outreach.

Our Community. Proudly inclusive, we establish community partnerships and service channels to ensure access and equity for all families.

Our Culture. We embrace a culture of innovation and change. Our culture is many things and in 2011 we focused on inclusion, participation and creativity.

6

7

fact 05: This is a truly great social enterprise.

fact 04: We’ve achieved more than we ever imagined. President’s Report I present the President’s Report for 2011 with a sense of great pride in a little company that has achieved so much since its beginnings as Illawarra Children’s Services Action Group. 2011 was a watershed year. It was a year for big decisions about our identity and how to remain connected with a changing market. It culminated with our decision to become Big Fat Smile, a company built on positive interactions and exceptional service. It was also a year for strengthening our governance through a program of Board development and the establishment of Board committees. I thank Sharon Bent and Steven Testa for their committee leadership, and all Board members for engaging in the governance forums. CEO Bill Feld was appointed to the Board in July and Barrister Melissa Humphreys left in December to meet family commitments. Advocating for educational opportunity abroad, Jenny Hopkins travelled to Rote, Indonesia to volunteer her time over several weeks as a teacher educator.

CEO’s Report At year’s end we paused to celebrate 30 years of service to the community. It was wonderful to have so many employees attend and enjoy themselves, along with so many Board members past and present. During the year we learned about plans for a not-for-profit regulator to be established in 2012. The regulatory landscape will be changing fundamentally and we are preparing for it. 2011 was a very successful year and expectations are high for success in 2012. On behalf of the Board I thank our CEO and every employee for their hard work this year, and all of our families for their trust in our team.

We began 2011 as Illawarra Children’s Services and ended it with an important decision about our identity. We resolved to change our name and to do so boldly. It was a decision to show more of ourselves and connect with a new generation of families.

The operating result was a $108k surplus, complemented by 13.9% income growth and entry to new geographical markets. We drew new income from enrolment growth, retail and training sales, and new funding for a Family Support Program in Warrawong.

As a new board member in 2011, I felt privileged to be a part of such a visionary group. Although the change of identity is proceeding in 2012, the decision is evident throughout this annual report.

With creative partner Merrigong Theatre Company we increased attendances at the South Coast Children’s Festival and Creativity Conference.

2011 was a year of growth in our centrebased operations. In early childhood education, we welcomed families from the Robertson community and prepared to welcome families in January from the Bundanoon and Picton communities. In school age care, we welcomed families from Austinmer, Narellan and Harrington Park, while also introducing before school care at Wollongong East and Thirroul. Our start-ups required investment beyond our initial budget, but ensured important outcomes for working families.

Jennifer Dixon President

2011 was a watershed year. It was a year for big decisions about our identity and how to remain connected with a changing market. It culminated with our decision to become Big Fat Smile, a company built on positive interactions and exceptional service.

Team members also attended professional forums and study tours in Italy, Wales and Nepal to inform our planning for 2012. This is a company of exceptional people. The enthusiasm is infectious and there is no better place to work. I am proud to be a part of such a great team in such an outstanding social enterprise.

Bill Feld CEO

The operating result was a $108k surplus, complemented by 13.9% income growth and entry to new geographical markets.

8

9

fact 06: Our people believe in good beginnings.

Our People. It’s about committed, passionate, real people making a huge difference doing the work they love, working with children and families. It’s what makes Big Fat Smile so special! The Traineeship Program...

Entered its eighth year with 20 trainees engaged across the company in child studies, information technology and business administration. Former trainee Rachel Webb is just one success story – starting as a trainee with Stewart Street Children’s House in 2005, and going on to complete her diploma and degree. Rachel began work as a teacher at Cobblers Hill Children’s Centre this year.

The Professional Renewal Program...

Provided development opportunities for a second year. Educators traded places to gain new perspectives and to experience different management and team styles. One very positive exchange proved to be career changing with Warrawong’s Jacinda Thom and Barrack Heights’ Jenna Mercer opting to make their moves permanent.

The Leadership Program...

Continued in 2011 with all 2010 participants linking to a mentor from the Illawarra Children’s Services Board, executive leadership team or corporate partner. “The experience helped me subjectively define leadership so it was relevant to me. I found that really empowering and grounding. My mentor was super knowledgeable and worldly too, which I got a kick out of because I love to learn. It was great.” Amanda Reid (mentor Dr David Williams, DMW)

“The mentoring experience was a great opportunity to discuss professional philosophies and reflect upon career goals.” Megan Turner (mentor Jane Warren, UOW)

10

11

Our People. We value the education of our people as much as we value the education of our children. The Professional Practice team...

Developed an innovative 2011 development calendar for all staff, beginning with leadership forums for centre based teams. Grounded in ‘team based’ leadership, the peer sessions focused on understanding individual guidance and motivational styles. Sessions were also about breaking down barriers and encouraging everyone to initiate positive change.

Our employee retention is well above industry norms and we congratulate the following employees for achieving major service milestones over the last 12 months: 25 years: Gloria Dalla Valle - Inclusion Support Coordinator 20 years: Alison Herbert - Advanced Child Care Worker 15 years: Samantha Bowden - Employee Services Manager, Jennifer Ellis - Early Childhood Teacher, Julie Michlmayr Senior Manager Research and Equity, Nichole Tuckerman - Skoolzout Director, Melinda Watson - Advanced Child Care Worker

10 Years: Holly Allen – Manager, Operations Support, Jane Delhaas - Advanced Child Care Worker, Vittoria Folino Child Care Worker, Kylie Gal - Advanced Child Care Worker, Lee Karayiannis - Cook, Lucy Ladic - Inclusion Support Facilitator/Project Officer, Tina McMahon - Child Care Worker, Sonia Losinno - Advanced Child Care Worker, Billie White Advanced Child Care Worker, Rosi Rayner - Child Care Worker, Julie Royan - Employee Services Officer.

“I really enjoyed the leadership forum for directors...an active meeting where we participated in experiences that can be put into action.” Early Childhood Director

In the News...

Guidance on the national learning framework and quality standards were also highlights this year. Professional Practice Manager, Tiziana Lucato developed the successful “Let’s Talk About the ELYF” training program which was also delivered externally to children’s services staff across the Illawarra and South West Sydney.

• Family Support Program staff Paula Hill and Karen Edwards received recognition awards from the Australian College of Educators. • Mine Tekkol was recognised for her work in environmental education, receiving an ECEEN Sprouts award for her team at Stewart Street Children’s House. • Jill Talbot and Gai Lindsay presented on our Artist in Residence Program as part of the national REAI Conference in Canberra. • Jennine Primmer and Designer/Landscaper Ian Hibble presented on our innovations in natural outdoor environments at the ECEEN/KU conference in November.

Through internal networking opportunities, our centre based staff shared ideas, skills and knowledge to enhance connections and relationships across the company. Other professional development events and workshops included: children’s brain development; relaxation for children; music and movement; health and nutrition; child protection; and creative arts in the new Artspace studio.

“Exactly what I was after... having attended several ELYF sessions I found this one the most beneficial. Can’t wait to go back and share with my team.” Early Childhood Director

Long Service Bouquets.

International... • Early childhood director, Zabia Larue and Caitlin Ahearn travelled to Nepal with other educators to teach and mentor across diverse educational settings. • Board member Jenny Hopkins volunteered in Rote, Indonesia as a teacher trainer for local kindergarten teachers. • Skoolzout director, Nikki Gladwin travelled to Cardiff in Wales to attend the International Play Association Conference. • General Manager, Jennine Primmer attended International Summer School in Ligonchio in the Reggio Emilia Municipal of Italy with educators and artists from around the world. She established relationships with child care companies and schools in New York, Miami, Columbia and Lebanon.

12

13

Our People.

Case Study : A Nepalese Experience

01

03

Zabia Larue, Director at Bulli Children’s Centre and Caitlin Ahearn flew to Nepal in November for a working trip sponsored by Illawarra Children’s Services and supported by the University of Wollongong. They were part of a group teaching and mentoring in some truly diverse educational settings – catering to both Tibetan and Mustang children.

College of Educators Awards : Case Study Paula Hill, Family Support Program Coordinator and Support Officer Karen Edwards received a peer nominated Australian College of Educators Award in September. This was for their outstanding work with centres and families in the Bellambi/ Corrimal areas. The pair was nominated by the team at Short Street Occasional Care Centre – one of the four children’s services in the program’s network (along with KU Corrimal, Bellambi Point Preschool and Corrimal Children’s Centre).

Caitlin and Zabia stayed with a Tibetan family in one of the refugee settlements in Pokhara, and worked in orphanages, sponsored boarding schools (for children from remote villages) and private schools. Zabia also spent time teaching at a monastery, Pal Ewam Namgyal Monastic School with one class of children aged 4 to 18 years. Zabia and Caitlin connected with some incredible people and described their experience as “life changing”. They came home determined to do more for the children and refugees of Nepal.

Their enthusiasm was infectious and supported playgroups had to move to bigger sites. (The Tarrawanna Public School playgroup quadrupled to 60 participants on some days.) The team’s greatest achievements this year were in early intervention and getting ‘hard-to-reach’ families to ‘key in’ to the benefits of preschool. Paula and Karen’s big hearts and ‘can do’ attitude really made a difference to families in 2011.

Photo: Zabia and friend at the monastery.

Photo: Paula and Karen.

Case Study : Bathurst Island Visit Cathy Bradley, NISSP Program Director with inclusion facilitators Patti Pickering and Jo Wheeler visited Bathurst Island to build on their understanding of children’s services in remote Aboriginal communities. The trip to Bathurst Island, north of Darwin was a life changing experience for the team members who gained special permission from the Island’s elders to visit the community of Nguiu. The team landed on a remote airstrip (after being weighed) in their ‘tiny’ light plane to take a tour of the historic town where the film ‘Australia’ was made. They visited the Tiwi people of the Nguiu community, and joined teachers and children at the community children’s centre. Patti’s singing was a crowd pleaser with calls for “more please” from the children. Cathy observed that local educators do not speak of children in groups as we would, e.g. ‘the four year olds’. It is outside their cultural frame of reference. Rather, they speak of every child as an individual honouring their identity and heritage. This was an important insight for us. Photo: Cathy, Jo and Patti on Bathurst Island.

02

04

Volunteerism in Rote, Indonesia : Case Study Board member Jenny Hopkins visited Rote in Indonesia as part of Indigo Foundation’s international community development program. Thanks to Jenny’s dedication as a volunteer, the Lua Lemba Community and Education Foundation was able to conduct a much needed kindergarten assistance program. The three week program engaged eleven kindergartens in the region, Some on distant islands and others in remote villages. Cultural and language differences added to the challenges. Participants gained new skills to take back to their villages and the teachers gained confidence through Jenny’s insights and feedback. Jenny worked very hard. her passion as a volunteer and advocate for children truly set Her apart. Jenny made a difference as an advocate, volunteer and mentor. Jenny will return to Rote in 2012. Photo: Interpreter Mercy Killen and Jenny.

14

15

Our People.

16

17

fact 07: We love positive change, it makes us smile.

Our Business. Our brand is built on the twin pillars of quality and creativity, delivered through inspirational education, recreation and care programs, along with holiday clinics, the arts studio, play café services, and community outreach. Governance

Providing More

The Board embarked on a program to strengthen its governance. This began with support for CEO Bill Feld to become a Graduate of the Australian Institute of Company Directors and his appointment to the Board. At the same time, all Board members embarked on a program of professional development centred on good governance, strategy, risk and financial analysis.

Our centres offer great programs to engage and inspire children. Building on pilots conducted in previous years, we expanded our outreach services to ensure children could benefit from an even richer program.

The Board also established two committees to assist in meeting its governance responsibilities. The Remuneration Committee included Sharon Bent (Chair) and John Williams, while the Audit, Risk and Compliance Committee included Steven Testa (Chair), Harold Cosier, Belinda Mellows, Bill Feld and Louise Silvestri (Company Secretary).

New Centres At the request of the Austinmer Public School P&C Association, we took responsibility for the Austinmer before school care service in term four and added an after school service. Collectively, these services are known as Skoolzout@Austinmer. We established new holiday and after school services at Narellan and Harrington Park – our first school age services in south-western Sydney. At the same time, we established a new before school service at Wollongong Public School (Skoolzout@Wollongong East) to complement the existing after school service. At the end of the year, we accepted requests from local management committees to take responsibility for the operation and management of Bundanoon District Preschool and Picton Preschool. Preparations for the transition were well advanced ahead of the planned transition in January 2012.

The central team expanded to include storytellers, circus instructors, musicians, artists, sports coaches and a large group of creative young mentors. These value added services set us apart from our competitors and were popular with the children, parents and local staff.

Green Bean Play Café and Artspace Green Bean moved in November from its familiar site in Fairy Meadow to larger, custom-designed premises in Corrimal. At the same time, Artspace moved into a much larger studio alongside Green Bean. The fit-out offered a fresh new feel for both businesses, with new equipment, improved parking and an immediate increase in custom. Green Bean continued its support for therapy groups with partner Medicare Local and Artspace commenced a service from term four for school and preschool excursion groups.

Performance The year delivered record enrolments. Centre directors managed programs and waiting lists effectively and, for the first year ever, every early childhood centre exceeded enrolment targets, every month of the year. Inclusion program teams exceeded all contracted performance requirements and the company strengthened its reputation with government.

“We’re delighted with the new Artspace studio. It’s great to see the growth in enrolments and the new sessions for teenagers.” Liz Depers, Communications Manager

18

19

fact 08: Our centres educate and inspire children. “Our children are football crazy! We had lots of games in the backyard with children taking on the persona of their favourite player. We had Jamie Sowards and the likes running all over the yard. We created goalposts for the children and this interest led to us participating in the Fight Cancer Foundation’s football day. Children dressed up in team colours and we raised $293 for the charity!” Koonawarra Children’s Centre

“We have a number of young aspiring musicians in our midst who took the opportunity to participate in an ‘Ax Battle’. They recorded and edited their guitar performances and uploaded them on the ‘Ax Battles’ website where their peers were able to watch their performances and vote. It was great to see their talents being showcased and all involved had a blast” Skoolzout@Bulli

“The staff developed an adventure pit in our backyard as a way of mixing up our outdoor environment and offering different opportunities for play. The children got involved in its development and construction, helping to move wheelbarrows full of bark and dirt. They love it because they helped create it.” Robertson Preschool “We were fortunate to work with the University of Wollongong to introduce new technology to our preschool. It was amazing to see the children take to the smart board, they were instantly attuned to the language of technology and now it is part of our everyday.” Bellambi Point Preschool

“Our preschoolers were invited to perform songs at the 10th anniversary celebrations of the Dapto Ribbonwood Centre. The children were such a hit and have been invited back to perform at three other events. We joke that they are the next preschool super group.” Dapto Children’s Centre

Engaging children through adventure and investigation - what a year! Our staff took up the challenge and offered unique and creative programs. They thought outside the square and created inspirational environments for learning and recreation.

“The children are still talking about the trucks. A couple of our parents run a trucking business and they brought two huge semi trailers to our preschool. The children were amazed at the size of the trucks and were so excited to have a turn in the driver’s seat.” Port Kembla Preschool

“ We planted some new vegie gardens with the support of some of our families. It’s been a great learning opportunity and the children just enjoy being able to eat the vegetables straight from the garden. Sometimes they don’t leave anything for us to cook with!” Narellan Early Learning Centre

“The children were really into photography this year. They used digital cameras and took some amazing shots. They took great pride in displaying the photos in the gallery space we created and they loved having family and friends drop in to see their exhibition.” Skoolzout@Albion Park

“Our kids loved having Penny Hartgerink visit our centre and the staff were so surprised by some of the children’s obvious musical talent - we have a number of future stars in our midst. Music and signing is such a passion here. Karaoke is always the first choice for our school holiday program” Skoolzout@Balarang

“Our children love being creative and after the experiences we had with young mentor, Keiran, we invited another young graffiti/stencil artist to come out and do airbrushing workshops with the kids - it was fantastic and the work that the children produced was awesome.” Skoolzout@Flinders

“The children were so excited to be a part of the outdoor area’s transformation and loved their new natural playscape. They created camp sites complete with cellophane campfires and loved eating their meals in the tents that they constructed on the new stage.” Western Suburbs Child Care Centre

20

21

Our Financials.

families through our other community programs. In the last year

5000 9600 children enjoyed our 2011 Children’s Festival.

children played at Green Bean.

Revenue Growth. Cumulative Revenue Growth (%)

More than

120

30

100

25

80

20

60

25 10

40

20

5

0 2008

1271

children centres in QLD, NT and TAS.

In 2011 we saw a

100% increase in Artspace enrolments.

Expense.

2009

2010

2011

2.5

2

1.5

1

0.5

0 2008

2009

Year

With more children enrolling, fee revenue increased by 13.9% and represented 46% of revenue for the year. Demand for Inclusion Support Subsidies assisted in raising overall revenue including grants by 10% to $26,685,887.

Employees

Net Asset Growth.

0

In 2011 the inclusion team supported

Grants Paid

Gov’t Grants

Other

brilliant employees. (299 permanent)

400+ 2000+

Revenue.

Child Care

in Adm

We connected with

ice rv e S

In 2011 we had

$ Millions

childcare centres in 2011.

Total Revenue ($ Millions)

children enroled in our centres.

3549 32

Other

We operated

st Intere

In 2011 we had

Illawarra Children’s Services produced a healthy surplus of $108k for the year ended 31 December 2011. This result was backed by strong enrolments across all service types and waiting lists across all service types.

2010

2011

Year

Employee benefits represented the majority of the company’s costs at 49%. Inclusion grants paid to services were the next largest cost item at 36%.

Consecutive years of growth have assisted in improving the net asset position of the company.

The net assets of the company were valued at $2,396,302 as at 31 December 2011, representing an increase of $133,328 (6%).

22

23

fact 09: We are an inclusive bunch.

Our Community. Proudly inclusive, we establish community partnerships and service channels to ensure access and equity for all families. Community festivals and events continued to be a big part of our work. Our central and community staff supported 60 community events in 2011 (on top of presenting our own children’s festival in September). At Shell Kids Fest, the company was part of the Child Health and Development Day, the Biggest Playgroup and held ‘open days’ at Skoolzout Flinders, Balarang and Albion Park. The Shell Kids Fest open days included special guest visits from our creative team music, circus and a popular DJ led disco. A special ‘story time’ hosted by performer Honora Jenkins was also a hit at Barrack Heights Children’s Centre. The Artspace Studio put up tents at the popular Thirroul Seaside Festival and various school fetes and picnics with arts activities, program information and promotional giveaways. Transition to School Coordinator, Shabnam Hinton hosted picnics targeting families, schools and preschools in partnership with Wollongong City and Shellharbour City Councils. A highlight was the Koori picnic at Bellambi which attracted 100 plus children. Shabnam also hosted eleven shopping centre events at Corrimal, Figtree, Dapto, Warrawong and Shellharbour, spreading information to ‘hard to reach’ families and parents whose children do not attend prior to school services.

Narellan Early Learning Centre’s team hit the Camden Family Fun Day, hosting a special interactive play space for 0-2 year olds. Our new Skoolzout centres in the region hosted activity stalls for children of school age. General Manager, Jennine Primmer also spoke as part of Viva La Gong’s Creative Series at Wollongong City Gallery on the topic of ‘Arts and the Environment’. Parenting and the challenges of just being a kid were addressed via a number of ‘expert speaker’ events in 2011. The company partnered with Communities for Children to present two events in Shellharbour with Dr John Irvine. The popular sessions for parents and educators focused on the challenges of everyday parenting. They also addressed playground and cyber bullying, and how to talk to and support children affected by these issues. Parenting guru, Dr Justin Coulson presented his entertaining series “How To Have World Peace At Home” at the Green Bean Play Cafe. The free, four-week evening course included complimentary childcare at the Green Bean Play cafe (thanks to Paula Hill). Justin’s sessions focused on recognising and changing the negative habits of parenting. His new book is scheduled for release in July 2012.

24

25

Our Community.

Dr Patty Rose from Edutopia partnered with us for the first time in July 2011 to present ‘well being’ programs for primary aged children. Titled ‘Rule The Universe’ and ‘The Genie in Us’, the sessions complemented our school holiday programs, and sent important messages about being brave, strong and in control. The Family Support Program engaged families in the Corrimal and Bellambi areas with family services like childcare and education, medical and disability early intervention, and advice on how to access child and family services in the community. The Tarrawanna Public School playgroup quadrupled in size and the Bellambi Point Preschool playgroup’s expansion meant new partnerships were formed with Bellambi Public School who purchased $1,500 worth of new play equipment for the group. Other highlights included: weekly park events; school holiday activities; craft and information stalls at Stocklands Corrimal; and a new after school program in partnership with the Bellambi Neighbourhood Centre. Sing and Grow, an early intervention and prevention music therapy project for families with children aged up to 3 years was firmly established at Bellambi Point Preschool. The weekly music sessions over 10 weeks provided families with opportunities to assist children with their developmental skills. The sessions also encouraged parents to learn new and different ways to use music to stimulate, develop and nurture family relationships.

Community scholarships were awarded in 2011 as part of the company’s scholarships program. TAFE student recipients, Michelle Hunt (Shellharbour campus) and Keira Docherty (Wollongong campus) received $1,500 each to support their studies. Michelle, who is also a foster carer and strong advocate for early childhood education, said her dream was to one day lead her own child care centre. Keira’s passion for early childhood teaching was infectious and she has since been appointed at Warrawong Children’s House. Taking a break from our regular university coursework scholarship, we awarded development scholarships to Bulli Children’s Centre Director Zabia Larue and University of Wollongong student Caitlin Ahearn. Both visited Nepal as part of a sponsored study group. Additional needs holiday services continued at Para Meadows in North Wollongong and at Aspect School in Corrimal. The unique programs are part of the broader Skoolzout holiday service at twelve locations across the region. Providing fun activities for children aged five to twelve years, the recreationally focused programs included visits to bowling alleys, rainforests, botanic gardens, farms, movie theatres and fire stations. The programs included musical and gymnastic sessions developed with Wollongong Conservatorium of Music and Beaton Park Leisure Centre. Other highlights included visits from creative mentors Penny (music), Tamara (arts) and Beth (face painting), with cooking, jumping castles, sensory play sessions, treasure hunts and ‘dress up’ days also very popular.

“Our community outreach is part of our inclusive philosophy and we love it! My highlight for the year was the Vision Australia families special trip to the theatre to feel the sets.” Kath Smith, Community Relations Director

Our central and community staff supported

community events in 2011.

26

27

Our Community.

01

Case Study : MyTime MyTime is a unique playgroup for children with disabilities or a chronic illness. It facilitates connections between families. and operates with the support of TAFE Illawarra Istitute and Interchange Illawarra. The playgroup averaged 17 children for each weekly session in 2011 with planning underway to move to a larger space. The music program was a highlight for the year including sessions with musician Penny Hartgerink. The TAFE students developed the music program further with fundamental movement, singing and dancing skills all part of the weekly activities on offer.

Penny Hartgerink visits My Time.

03

Supported playgroups for children with additional needs Jane Warren, Supported Playgroups Teacher continued to provide support for families of children with a disability, including transition into centre based care, visiting services with the families and supporting centre staff.

Children at play.

Jane developed and produced two DVDs to showcase the playgroup’s good works and provide insights into the benefits of the program for children and families. Jane presented the DVDs at the International Forum for Child Welfare in Melbourne in October (with her ADHC colleagues) and at the Australasian Society for Intellectual Disabilities conference in November in Adelaide. Titled ‘Supporting families from diagnosis to inclusion on a journey of empowerment’, the two presentations focused specifically on parents and the role playgroup had played in their lives. On the DVD, parents talked about how playgroup had helped them build their confidence, helped with their return to work and changed negative perceptions about what their children might be able to achieve in life.

“It was wonderful to watch our students’ confidence grow over the semester! All stage 3 students will take a turn in MyTime from 2012 because of the benefits to their learning... a great outcome!” said Jenny Chinnock, MyTime teacher And from the MyTime parents... when asked: What makes you feel like you belong at MyTime? “Seeing the children greeted with hugs and kisses.” “Seeing our children’s art work displayed respectfully.”

02

Case Study : Scribbly Gum Library

04

Green Bean’s Post Natal Depression Group : Case Study

In January 2011, the Illawarra Children’s Services Resource Library was transformed with a new name, location and online catalogue. Relocating to Bellambi Point Preschool, the redesigned library presents a fresh new look and vibe with improved accessibility. Scribbly Gum offers an enhanced range of toys, play equipment and reference material for families and educators, with resources for children from birth to twelve years. It also provided music, books, videos, journals and training kits for parents and educators. The library’s resources support cultural and physical diversity and encourage learning through fun and creativity. “ It’s a much nicer space with natural light and the link to the preschool has added context – it helps us engage with the community better. The library is for everyone – families, students and of course the educators.” Jo Mitchell, Scribbly Gum Librarian

The ‘new look’ library.

Clinical psychologist Louise Ramsey.

Our unique partnership with the Illawarra Division of General Practice (now Medicare Local) continued with the Green Bean Post Natal Depression Group. Held over an eightweek period, each group therapy series used an empirically validated psychological treatment for post natal depression, enhanced by our provision of professional child care in a relaxed private cafe setting. Treatment focused on the family unit rather than the individual. Five separate groups operated successfully in 2011. Employees Marti Lancaster, Gloria Della Valle, Brenda Harper, Lucy Ladic, Megan Turner, Amanda Collyer, Telia Sheil and driving force, Kath Smith gave up their evenings once a week to facilitate the important care component of the program. On average, ten mums attended each group. The program encouraged and supported the mums to continue as a regular playgroup at the end of the eight weeks and it was great to see so many of the mums return to Green Bean in this context. Feedback from our early childhood staff was extremely positive. They said they particularly enjoyed working alongside the psychologists and helping the women and their babies.

28

29

fact 10: Fun is a part of each and every day.

Our Culture. Embracing a culture of innovation and change. Our culture is many things and in 2011 we focused on inclusion, participation and creativity. Presented in September with creative partner Merrigong Theatre Company, our third Creativity Conference called on educators, recreational leaders and arts and cultural workers to inspire children’s learning through creativity. The conference on creative ideas delivered a 50% increase on attendances over the previous year. As always the conference informed delegates on each child’s ability to learn, express themselves and gain self-confidence. One hundred company employees attended the day which included live performances on loan from Sydney’s Festival of Dangerous Ideas. The keynote address The Place of Creativity was delivered by world-renowned designer and Reggio leader Mary Featherston. Mary talked about the need to create learning environments that respond to the innate curiosity and creativity of children. Other speakers included: musician/educator Robert Faulkner on the psychology of music; philosopher/ethicist Dr Phil Cam on creative thinking; dancer/circus director Lee Pemberton and Jane Davis on collaboration, physical confidence and awareness; environmental sociologist David Curtis on how the arts can promote environmental empathy; award winning theatre director Dave Brown on how to keep children keyed into their creativity as they move into adulthood; and artist Jill Talbot on how to get educators to feel connected to their creative selves.

“Across the world, experts advocate for creativity in children’s learning and development. But creativity is not just art or music in the curriculum. Creativity is an attitude; a reason for being. To celebrate this mindset, we present a unique conference to challenge thinking, lift spirits and open minds to the power of real engagement. We break stereotypes and present the message that real connections are forged creatively through hearts and minds.” Bill Feld, Illawarra Children’s Services CEO

Spotlight on Inclusion The company continued as the preferred partner of government in delivering inclusion support to children’s centres across south–eastern NSW. As the Inclusion Support Agency for the Illawarra and NSW South East Regions, we assisted federally funded childcare and recreation services to offer quality programs to children with additional needs. We worked with community partner KU Children’s Services to deliver National Inclusion Support Subsidy Provider (NISSP) services Australia-wide. These services complemented hands-on Inclusion Support Agency activities. Our NISSP work directly supported services in the Northern Territory, Queensland and Tasmania. As the SCAN Program provider for the Sydney South West and Southern NSW Regions we provided resources, information, conferences and training to assist children with additional needs to gain access to high quality state-funded preschools and holiday services.

30

31

Our Culture.

Creativity Conference!

South Coast Children’s Festival

Artspace

Our culture of volunteerism and participation warmed hearts at this year’s festival. Conceived with creative partner Merrigong Theatre Company, the South Coast Children’s Festival proceeded over the long weekend in October. More than 5,000 children attended to see award-winning theatre and be a part of our drop-in sessions on music, art, writing, circus and dance. Roaming performers and the Tinkering Tent proved to be very popular. The Skoolzout holiday kids attended The Flying Fruit Fly’s production of Pirates at no cost and many of our youngest children attended Patch Theatre’s The Happiest Show on Earth as our guests. As always, more than half of the festival offerings were free for children and their families. After such a successful festival we’re thrilled to send a special ‘thank you’ to Merrigong Theatre Company for being such wonderful and committed partners.

Our creative arts studio moved to larger premises in November to cope with increasing community demand for the programs on offer. We added a popular creative writing program and extended our visual arts program to young people up to 16 years of age. Seven new artists were recruited (practising and exhibiting) and we established an innovative outreach program (with an initial stint at Triple Care Farm). The impressive new premises also accommodated excursion groups, and various staff groups keen to build their confidence in the delivery of visual arts programs for children. The school holiday program grew steadily with a sell-out season in July.

New Cultural Experiences The company invested this year to extend quality experiences for children in the arts, culture and sport. We engaged an Australian-first team of musicians, circus performers, artists, face painters, elite sportspeople and a mega-troupe of young mentors. Nowhere else can families experience all of these cultural and sporting activities in the one, single fee service. We continued our industry-leading work in innovative outdoor environments with extensive work completed at Kiama Downs Children’s Centre, Port Kembla Preschool and Western Suburbs Children’s Centre. New ‘natural playscapes’ were created in consultation with parents, staff and children in stages. The work was done very deliberately in and around the children’s everyday play to inspire children’s imaginative play and empathy for the environment, while enhancing fine motor, cognitive and social skills. With the outstanding leadership of Designer/Landscaper Ian Hibble, it was a mission well and truly accomplished!

Feedback from parents was very positive… “I’ve noticed the difference in my son’s concentration. He’s able to focus his attention for longer.” (3-5 yrs parent) “She’s really enjoyed it. She received ‘outstanding’ in creative arts at school this year… with an academic achievement award. A very pleased mummy.” (5 yrs parent)

“Whimsy, eclectic mix of presenters with similar philosophy of effective learning!”

“Fabulous opportunity to stop in our busy lives to reflect on injecting creativity into big and small children’s lives.”

“The whole day was fabulous, interesting speakers –inspirational and thought provoking!”

Artist-in-Residence Program The company’s one-of-a-kind Artist-in-Residence Program went from strength-to-strength. Artist Jill Talbot worked with the staff, children and parents at Barrack Heights, Kiama Downs, Robertson, Corrimal, Port Kembla and Wollongong CBD’s Stewart Street. The 10-week program included professional development opportunities for local staff members and ‘hands on’ sessions with families. Artist Margaret Carey from the UNSW stepped in at Narellan Early Learning Centre and an exhibition of the children’s work from Jill’s residencies was presented as part of the Creativity Conference. Jill and Margaret’s work was featured in Rattler magazine, while Jill and Gai Lindsay presented the program’s outcomes at the REAI conference at Canberra’s National Portrait Gallery. Chris Celada also published an article on the program in Challenge Magazine in November.

“She’s really enjoyed it. She received ‘outstanding’ in creative arts at school this year… with an academic achievement award. A very pleased mummy.” (5 yrs parent)

“No favourites. Very inspirational. They were all fabulous. Well done!”

“Great mix of creativity and arts with a learning focus.”

32

33

South Coast Children’s Festival.

Conceived with creative partner Merrigong Theatre Company, the South Coast Children’s Festival proceeded over the long weekend in October. More than 5,000 children attended to see award-winning theatre and be a part of our drop-in sessions on music, art, writing, circus and dance.

34

35

fact 11: We open doors for everyone.

fact 12: We have great parnerships.

Programs In addition to our children’s centres, we received funding to manage and deliver the following programs: Inclusion Support Agency through funding from the Australian Government Department of Employment, Education and Workplace Relations, to increase the participation of children in federally funded child care services in the Illawarra and NSW South East regions. National Inclusion Support Subsidy administration through funding from the Australian Government Department of Employment, Education and Workplace Relations, to support child care services to include children with ongoing high support needs (Queensland, Northern Territory and Tasmania). Supporting Children with Additional Needs Program through funding from the NSW Department of Family and Community Services to increase the participation of children in Statefunded children’s services in the South West Sydney and Southern (NSW) regions.

School Age Centres Illawarra Day Care Project in partnership with the NSW Department of Family and Community Services, to enable children with developmental disabilities and high support needs to attend early childhood services. Family Support Program through funding from the Australian Government Department of Families, Housing, Community Services and Indigenous Affairs, to provide one-stop access to services for families in the Bellambi/Corrimal and Warrawong areas. Intervention Support Program through funding from the NSW Department of Education and Communities, to support educational development opportunities for children with disabilities who are below school age and attend our centres. Transition to School Project through funding from the NSW Government’s Families NSW initiative to facilitate positive transitions to school for all children in the Wollongong and Shellharbour/Kiama Networks. Brighter Futures Program through funding from the NSW Department of Family and Community Services (via our partnership with CareSouth) to reserve 40 places for children in our long day care and preschool programs. These places are reserved for children in families needing early intervention support. MyTime Playgroup through funding from the Australian Government to support the families of children with disabilities and/or chronic illness. Supporting Children With Additional Needs Playgroup funded by Families NSW in partnership with Ageing, Disability and Home Care.

Skoolzout@Albion Park (5-12 years) Skoolzout@Austinmer (5-12 years) Skoolzout@Balarang (5-12 years) Skoolzout@Bulli (5-12 years) Skoolzout@Corrimal (5-12 years) Skoolzout@Fairy Meadow (5-12 years) Skoolzout@Flinders (5-12 years) Skoolzout@Harrington Park (5-12 years) Skoolzout@Narellan (5-12 years) Skoolzout@Para Meadows (5-12 years) Skoolzout@Thirroul (5-12 years) Skoolzout@Unanderra (5-12 years) Skoolzout@Wollongong East (5-12 years) Skoolzout@Wollongong West (5-12 years)

Early Childhood Centres Barrack Heights Children’s Centre (0-5 years) Bellambi Point Preschool (2-5 years) Bulli Children’s Centre (0-5 years) Cobblers Hill Children’s Centre (0-5 years) Corrimal Children’s Centre (0-5 years) Dapto Children’s Centre (0-5 years) Helensburgh Community Preschool (2-5 years) Kenny Street Children’s Centre (0-5 years) Kiama Downs Children’s Centre (0-5 years) Koonawarra Children’s Centre (0-5 years) Narellan Early Learning Centre (0-5 years) Port Kembla Preschool (2-5 years) Robertson Preschool (2-5 years) Stewart Street Children’s House (0-5 years) Warrawong Children’s House (0-5 years) Western Suburbs Child Care Centre (0-5 years) Wollongong City Preschool (2-5 years)

Artspace Arts Studio program for children aged 3-16 years.

Green Bean Play Café Community run, child-friendly café for parents of children aged 0-6 years.

Education partners: University of Wollongong TAFE Illawarra Institute Creative partners: Merrigong Theatre Company @ IPAC Circus Monoxide Bundanon Trust Eaton Gorge Theatre Company Signbaby Conservatorium of Music Wollongong Sydney Children’s Festival Carraigeworks NRE Hawks Vision Australia Program delivery partners: Medicare Local KU Children’s Services FlowConnect Noah’s Ark Centre of Shoalhaven PlayAbility Monaro Early Intervention Service Playgroups NSW Interchange Illawarra TAFE Illawarra Institute CareSouth Kidzwish Communities for Children Shellharbour Ageing, Disability and Home Care University of Wollongong Commonwealth funding partners: Department of Education, Employment and Workplace Relations Department of Families, Housing, Community Services and Indigenous Affairs State funding partners: Department of Family and Community Services Department of Education and Communities Families NSW Facilities partners: Wollongong City Council Shellharbour City Council Kiama Municipal Council Camden Council Wingecarribee Shire Council Department of Education and Communities WEA Illawarra

36

37

Minutes of the 2010 Annual General Meeting. Preliminaries Welcome The meeting began at 7.30pm, with a presentation of images taken throughout the year. CEO Bill Feld acknowledged the traditional owners of the land and welcomed members and guests on behalf of the Illawarra Children’s Services Board.

about the organisation’s national service footprint, creative team and outstanding community profile. Motion: That the President’s Report be accepted. Moved: Jenny Hopkins Seconded: Belinda Mellows carried CEO’s Report

Service Milestones and Awards Bill congratulated and announced by name and position 22 employees of Illawarra Children’s Services who had attained 10 or more years of service since the last AGM. Bill also read the citations for recipients of awards for outstanding service in 2010 including: — — — — — —

Nichole Tuckerman, Skoolzout@Balarang Nerida Scholze, Inclusion Support Facilitator Julie Royan, Central Office Barrack Heights Children’s Centre Team Jane Warren, Supported Playgroup Coordinator Pam Booth, Skoolzout@Fairy Meadow

Bill also acknowledged the dedicated service to Illawarra Children’s Services of Mario and Irene Gomes of Clean Plus. Apologies — David Farmer, General Manager of Wollongong City Council — Di Murray, Director of Illawarra Institute of TAFE — Dr. Kellie Marshall, CEO of Illawarra Division of General Practice — Greg Fisher, CEO of Illawarra Business Chamber — Lily Everett-Roberts, Manager of Camden Community Connections — Leanne Gibbs, CEO of NSW Community Child Care Cooperative — Kylie Atkinson, Lynda Fletcher and Sandra Depers from the Department of Human Services — Sue Elliot-Newth, Principal of Bulli Public School — Jim Cooper, Principal of Albion Park Public School Previous Minutes Motion: That the minutes of the previous AGM (held 23 March 2010) be accepted. Moved: Harold Cosier Seconded: Steven Testa carried President’s Report Jenny Dixon welcomed guests and reflected on the organisation’s 30 years of service to families. Jenny spoke

Bill Feld described 2010 as the organisation’s finest year. He reflected on the organisation’s leadership in implementing the national reforms and meeting the emerging service needs of the Thirroul and Robertson communities. Bill thanked the Board, staff and contributors to 56 community events in which ICS played a part in 2010. Motion: That the CEO’s Report be accepted. Moved: Harold Cosier Seconded: Jenny Hopkins carried Financial Report Board Treasurer Steven Testa presented the Illawarra Children’s Services Financial Report for 2010. Steven explained the financial position as at 31 December 2010, along with the changes in income, expenses, assets and liabilities since the previous audited financial report. Motion: That the Financial Report be accepted. Moved: Jenny Dixon Seconded: Jenny Hopkins carried Returning Officer’s Report Community and UOW representative Judy Daunt confirmed that the retiring directors (Jenny Dixon, Denise Fraser and Melissa Humphreys) had all nominated for re-election to the Board. With no other nominations received, and in accordance with the Constitution, Jenny Dixon, Denise Fraser and Melissa Humphreys were duly re-elected. Judy confirmed the full composition of the Board of Directors for 2011/2012 alphabetically as: Sharon Bent, Professor Paul Chandler, Professor Joan Cooper, Harold Cosier, Jenny Dixon, Denise Fraser, Jenny Hopkins, Melissa Humphreys, Belinda Mellows, Glenda Pearce, Steven Testa and John Williams. Judy confirmed that office bearers for 2011/12 would be elected at the monthly meeting of the Board scheduled for Thursday 28 April. Motion: That the Returning Officer’s Report be accepted. Moved: Harold Cosier Seconded: Belinda Mellows carried Close of Meeting: 8.20 pm.

fact 13: We believe in ‘positive Closing Portrait interactions’.

bigfatsmile.com.au