Expected ElliptiGO Arc-Related Questions

Question

Answer

Can I finance the Arc?

Yes, your customer's can finance the Arc, if they get approved. As an ElliptiGO retailer you’ll need to submit an application and get approval prior to offer financing to your customers. For more information and to fill out the application, contact your Territory Sales Manager for additional information.

What colors are available for the Arc?

The Arc comes in two colors - Green and Matte black.

What is the shipping cost for an Arc?

The shipping cost on the Arc is $96, the same as the long-stride bike. While the Arc is a bit lighter, the size of the package is about the same.

Will there be additional colors offered in the future?

Not for the foreseable future, but like the long stride models this will likely happen eventually.

Will there be other models of the Arc coming out (3 speed/11 speed, etc...)?

There are no plans to introduce any in the near future, but that could happen eventually.

Is the warranty on the Arc different than the warranty on the LS bikes?

No. The warranty on the Arc is the same as the warranty on the long-stride bikes. In summary, the warranty is five years on the Frame, two years on the Fork, Drive Arms, Crank Arms, and Steering Column and one year for all the other components, paint and decals. The full details can be found towards the back of the Owner's Manual at (http://www.elliptigo.com/support/manuals-brochures/).

What if I decide that I eventually want a 8C - do you offer upgrade programs?

No, there is not an upgrade program to a long-stride ElliptiGO elliptical bike at this time.

What is the weight, height and age restrictions of the Arc?

The weight, age and height restrictions on the Arc are the same as the longstride bikes. The max rider weight is 250 lbs, the suitable height range to ride the Arc is 4'10" to 6'10" (or even taller), and we don't sell to individuals under the age of 18.

What is the Return Policy on the Arc?

If you purchase from an authorized dealer, that dealer’s Return Policy will apply. If you purchase directly from ElliptiGO you can return it for any reason within 30 days of purchase for a full refund, less return shipping charges This information is included in the Owner's Manual located at (http://www.elliptigo.com/support/manuals-brochures/).

What accessories are available for the Arc?

Accessories for the Arc include bike computers, a rear tail light, headlights, water bottle cage & bottle, upgrade to the Ergon Grips/barends, bike pumps, a bell, a lock... The Arc also has toe cages that can be purchased. Note - the toe cages for the Arc are different than the toe cages for the long-stride bikes. A Road Repair Kit is also available for the Arc, however the bag is different than long-stride bikes. The Road Repair Kit bag for the Arc is custom and was designed to fit the Arc frame. Given that the Toe cages and Road Repair Kits are different between the Arc and the longstride bikes, the "Enthusiast Bundle" for the Arc is different than the "Enthusiast Bundle" for the long-stride bikes. A note regarding the tail light for the Arc - much like the Arc has two rear reflectors, we recommend mounting two rear tail lights to ensure proper coverage. You can check out all of the available options at (http://www.elliptigo.com/shop/accessories/).

Does the Get on the Map (GOTM) program apply for Yes, all of the initiatives and activities under the GOTM Program are open the Arc? to any ElliptiGO elliptical bicycle. Is the Arc eligible for the ElliptiGO RunClub program?

Yes, all ElliptiGO bikes are eligible for the ElliptiGO RunClub program.

Are Arc sales eligible for $100 GO Bucks/ElliptiGO Referral program?

Yes, Arc referral sales are eligible for the GO Bucks Referral program and the process is the same as it's always been. See (http://www.elliptigo.com/referral-program/) for more information.

If I own a long-stride bike and buy an Arc, do I qualify for the GO Bucks Program and if so, do I get $100 or $200 in GO Bucks.

Yes, a current customer who purchases an Arc does qualify for the GO Bucks Referral Program and you would qualify for $100 GO Bucks. To apply for the GO Bucks, please complete the form located at (http://www.elliptigo.com/referral-program/)

Can this product be ridden in events like the ElliptiGO World Championships?

Yes, the Arc can be ridden in the ElliptiGO World Championships if someone desires to.

Why can't I use the Arc on a stationary trainer?

Due to the architecture of the Arc, riding it on a trainer causes a lot more stress to the frame of the bike compared to a long-stride bike. There is a lot less material on the Arc compared to the long-stride bikes to counteract the forces applied. If someone rides the Arc in the trainer, it will void the warranty. NOTE - We are presently working on a solution that would allow a customer to use an Arc on the trainer, however the estimated time of completion for this effort is TBD.

Which model is easiest to ride?

It really depends on the rider. Both product lines are easy to ride for most people. We would encourage you to try both product lines and see which one is a better fit for your customers.

What is the difference between the internally geared hub and the derailleur system?

The Arc uses a traditional derailleur system, common on most bikes, where the rider has to be pedaling to shift. The long-stride bikes leverage internally geared hubs, which are low maintenance, the rider can shift whenever they want, even when stopped and you never have a chain drop. The internally gearing technology has been around for a long time, however, they are much more expensive systems, which is part of the reason the LS models cost more than the Arc.

Why is the Arc slower at climbing hills?

The Arc can climb very steep hills however, for most people, it's not quite as fast at climbing compared to the LS bikes. There are a few reasons for this but the primary reason being the difference in the length of the crank arms. The crank arm on the Arc is 175mm (6.9"), which is the same as most traditional bikes. The maximum crank arm length on the LS bikes is significantly longer, 267mm (10.5"), which allows the rider to generate a significant amount of torque/power and climb hills fast.

What is the top speed on the Arc compared to the LS bikes?

On flat ground, the top speed on the Arc is very similar to the long-stride bikes, over 25+ mph, however, like the long-stride bikes, it's very difficult to maintain that over an extended period of time because of the lack of aerodynamics.

What is the workout (energy expenditure) on the Arc compared to the LS bikes?

We haven't completed an energy expenditure study on the Arc but based on our experience and the feedback we have received, the workout/calorie burn is very similar to the long-stride bikes, burning 33% more energy than a regular bike at the same speed.

Why do I feel it more in my quads when riding the Arc? Will that go away?

The muscle activation on the Arc is definitely more focused on the quads compared to the long-stride bikes, where the muscle activation is more balanced across the entire leg. Like any new modality/exercise, your body needs some time to adjust to the workout. As your body adapts, you should definitely start feeling less pressure/strain in your quads.

My foot doesn't feel right on the pivot?

For some people, the pivot takes a little getting used to but after a few rides, it feels a lot more natural. That said, an incorrect foot position relative to the pivot will definitely make for an uncomfortable experience. For more information regarding proper positioning and setting of the pivot location, please see the ElliptiGO Owner's manual or watch the applicable support videos.

Depending on the rider, some find the Arc motion very natural, while others take a bit more time for it to feel natural. Typically after a few short rides, The pedaling motion doesn't feel natural (smooth) your muscle memory will adapt and to the motion and you will find it a lot on the Arc? Is there anything I can do to make it feel more natural. That said, there are a couple adjustments you can make on more smooth when riding the Arc? the Arc and a few suggested riding tips that might help you get more comfortable. For guidance on how to make these adjustments, please see the ElliptiGO Owner's manual or watch the applicable support videos.

How do I adjust the Arc to fit me?

Like all ElliptiGO elliptical bikes, we say the Arc fits most riders, from 4'10" to 6'10", even taller. And while height and shoe size will influence the fit of the bike, in the end it will come down to personal preference. There are 3 simple adjustments you make on the Arc to make it fit for you - 1) Handlebar Height 2) Stride Height 3) Location of the pivot relative to your foot. For guidance on how to make these adjustments, please see the ElliptiGO Owner's manual or watch the applicable support videos.

Can the Arc pull a trailer?

No. Due to the architecture of the Arc, pulling a Burley Trailer causes a lot more stress to the frame of the bike compared to a long-stride bike. There is simply a lot less material on the Arc compared to the long-stride bikes to counteract the forces applied. If someone uses a Burley Trailer with their Arc, it will void the warranty.

How is the Arc different than riding a bicycle standing up?

Riding the Arc is very different than riding a bike standing up. Pedaling on the Arc is NOT a circle and the ergonomics and architecture provide a much more comfortable and natural experience. Traditional bikes were not designed to be ridden standing up for an extended period of time. And these differences will be very clear to anyone who rides the Arc for 30 minutes and then rides their bike standing up for 30 minutes.

Are there any clearance issues with the swing arms and drive arms when going over speed bumps?

The Arc has no problem going over speed bumps. Much like a traditional bike, we suggest that when going over speed bumps, you position your feet on the same plane, which provides the most bottom clearance. And in this position, the clearance is actually better than the long-stride bikes.

What do I do if I have service issues with the Arc?

If you have service issues with your Arc, we suggest that you first visit (www.elliptigo.com/support). If you cannot find your answer there or if that does not resolve your issue, please contact ([email protected]) and we'll get your issues squared away.

Can you upgrade the barends? Would it just be the barend part or the grips as well?

Yes. If someone wants to upgrade their bar ends to be like the 8C or 11R, they'll need to purchase the entire kit, including the grips and the bar ends.

Where do you put a rear tail light on the Arc.

The rear tail lights can be mounted where the rear reflectors are mounted. Note - much like the Arc has two rear reflectors, we recommend mounting two rear tail light to ensure proper coverage. In addition, a rider can mount a rear tail light to their helmet, backpack or body.

How easy to change a rear wheel flat on the Arc?

It's pretty straight forward but like many things, it will probably take you longer the first time you do it. The best thing to do would be to watch Rear Wheel Removal/Installation and Changing a flat tire videos located at (http://www.elliptigo.com/support/support-videos/).

What do I do if the chain falls off?

The chain keeper and chain guard designed on the Arc should help prevent the chain from popping off both on the inside and outside of the chain ring. If the chain does fall off, to get it back on, push the rear derailleur forward to create slack and place the chain around the sprocket (or chain ring), depending which side fell off.

Why does the Arc have 8 gears and not more than that?

We tested a variety of gearing systems and decided that the 8-speed selected provided the best blend of performance and affordability. The 8speeds on the Arc provides a full range of gearing allowing the rider to climb hills and reach speeds over 25 mph.

Can you upgrade the bike to have more gears?

Yes, you can upgrade the Arc such that it has a wider and higher gear range (more resistance), however, at this time we have not identified the suggested requirements and options for doing the upgrade. As soon as we have more information, we can let you know. Please note, you will void the warranty if make any modifications to the frame or components. For more details on our warranty policy, please visit (http://www.elliptigo.com/support/manuals-brochures/).

Yes, per our Warranty Policy, you will void the warranty if make any If I upgrade my bike with a different derailleur modifications to the frame or components. For more details on our system or internally geared hub, will my warranty be warranty policy, please visit (http://www.elliptigo.com/support/manualsaffected? brochures/).

Can I get the Arc with an internal hub?

No - you cannot purchase an Arc with an internal hub, however it is possible to retrofit the Arc with an internally geared hub. We currently do not sell a retrofit kit at this time, however most bike shops should be able to do this. Please note, you void the warranty if make any modifications to the frame or components. For more details on our warranty policy, please visit (http://www.elliptigo.com/support/manuals-brochures/).

My Arc doesn't appear to be shifting correctly.

First and foremost, please make sure you are pedaling when shifting gears. Typically adjusting the derailleur barrel adjuster fixes this problem. To do this, watch the video "Adjusting the Derailleur" located at http://www.elliptigo.com/support/support-videos/. If that doesn't solve the problem, please send an email to ([email protected]) and our service team will work with you to fix the problem.

Can you change the stem size on the Arc?

Yes, you can change the stem size on the Arc if you desire, however we do not offer those as accessories. Most bikes should be able to support swapping out the stem. Please note you void the warranty if make any modifications to the frame or components. For more details on our warranty policy, please visit http://www.elliptigo.com/support/manualsbrochures/.

What are the wear/maintenance items on the Arc?

The wear items on the Arc are very similar to a regular bicycle, e.g. brake pads, tires, tubes, chains, cables, etc... See the recommended Maintenance Chart in the Owner's manual located at http://www.elliptigo.com/support/manuals-brochures/ for more details.

Why can't I shift whenever I want on the Arc?

The Arc uses a traditional derailleur system, common on most bikes, where the rider has to be pedaling when shifting.

Is the kick stand adjustable?

No, the kickstand is not adjustable.

Why is the stem shorter on the Arc than the longstride bikes?

The stem length on the Arc is different than the long-stride bikes because the architecture of the Arc is different than the long-stride bikes. The Arc has a different fork angle and the handling is different, which led the design team to integrate a different stem length.

Have the 'joints' been crash tested?

We have spent a lot of time and money having frames tested well beyond the safety standards that are required for normal bikes. We test them beyond those limits partially out of necessity for our design, and to make sure we are selling a product that is safe. Our bikes have been tested to be more durable than most bikes on the market.

What's the difference between the frame/aluminum between the Arc and the LS bikes?

The frames on all ElliptiGO elliptical bikes are made with high quality aluminum. The Arc uses 6061 Aluminum and the Long Stride bikes use 7006 T6 Aluminum. The 7000 series aluminum helped with alignment on the long-stride bikes based on on the frame design and 6061 Aluminum used on the Arc is the workhouse of aerospace industry.

What is the difference in the size of the chain ring on the Arc compared to the LS bikes?

The Arc uses a 60-tooth chain ring, whereas the long-stride bikes use a 53 tooth chain ring. A standard road bike will use a ring between a 50-53 tooth chain ring, where a time trial bike might go up as high as 56. The reason we need a bigger ring is all because of our small wheels. We need to make up for the smaller output ratio by using a bigger input. Most 20" wheeled bikes use larger than standard chain rings, or internally geared hubs with larger overdrive ratios