Executive Director: Jack H. Cochran, MD, FACS Executive Director The Permanente Federation Jack H. Cochran, MD, FACS, is the Executive Director of The Permanente Federation, the national umbrella organization for the regional Permanente Medical Groups, which comprise the physician component of Kaiser Permanente. The Permanente Medical Groups employ more than 14,000 physicians who care for approximately 8.6 million Kaiser Permanente members. Prior to his appointment to this position in October 2007, Dr. Cochran served as Executive Medical Director and President of the Colorado Permanente Medical Group (CPMG) for Kaiser Permanente. Dr. Cochran began his career with CPMG as founder of the Plastic Surgery Department in 1990. Dr. Cochran currently serves as a member of the Board of Directors of the American Medical Group Association (AMGA), the Board of Directors of the Alliance of Community Health Plans (ACHP), and the Advisory Board of the Global Health Group at the University of California in San Francisco. Earning his medical degree from the University of Colorado, Dr. Cochran served residencies at Stanford University Medical Center and the University of Wisconsin Hospital. He is board certified in Otolaryngology (head and neck surgery) and in Plastic and Reconstructive surgery.

Executive Medical Directors: Ronald L. Copeland, MD President and Executive Medical Director Ohio Permanente Medical Group, Inc. Dr. Ronald L. Copeland is the President and Executive Medical Director of the Ohio Permanente Medical Group, with executive responsibility for all clinical care services provided to Ohio Kaiser Permanente members. He is a Board Certified General Surgeon, a Fellow of the American College of Surgeons, and continues a limited practice. A native of Rochester New York, Dr. Copeland earned his B.A. degree from Dartmouth College and his medical degree from University of Cincinnati Medical College. He completed his residency in General Surgery at the State University of New York, Upstate Medical Center in Syracuse. He joined Kaiser Permanente in 1988 after a six-year honorable tour of duty in the USAF Medical Corps. Dr. Copeland serves on Kaiser national committees, including: Kaiser Permanente National Diversity Council (Co-chairman), KP Institute for Culturally Competent Care, Permanente Federation Executive Committee (Chairman), and Kaiser Permanente Partnership Group (KPPG) (strategy and policy). Additionally, he serves on the boards of several not-for-profit community organizations including local chapter of The American Heart Association. Cleveland Museum of Natural History, The Cleveland Free Clinic and the Minority Organ Tissue and Transplant Education Program (MOTTEP, Chairman). He is a frequent lecturer on leadership development, culturally competent care and community health issues.

Sharon Higgins, MD President and Executive Medical Director Northwest Permanente, PC Dr. Sharon Higgins has served as President of Northwest Permanente, P.C., and Executive Medical Director of Kaiser Permanente Northwest since April 19, 2007. Prior to this, she served as Chief of Otolaryngology from 1987 to 1999, Vice President and Operations Medical Director for Specialty Care from 1999 to 2005, and most recently as Assistant Medical Director for Business Affairs. Dr. Higgins joined Northwest Permanente as an otolaryngologist/head and neck surgeon in 1979. During her tenure with Northwest Permanente, Dr. Higgins has attended the Kaiser Permanente Advanced Leadership Program in 2000 and the Middle Management Development Program in 1993. Dr. Higgins has been a board member of Tucker Maxon Oral School, which provides oral education teaching deaf children to speak integrated with hearing students, since 1987; and a board member of The Foundation for Medical Excellence since 2007. Dr. Higgins received her undergraduate degree from the Creighton University, Omaha Nebraska, and her medical degree from University of Nebraska Medical School in 1975. She completed both her General Surgery internship and Otolaryngology/Head and Neck Surgery residency at the University of Oklahoma Health Sciences Center, receiving her board certification from the American Board of Otolaryngology – Head and Neck Surgery in 1979. Robert M. Pearl, MD Executive Medical Director and CEO The Permanente Medical Group, Inc. President and CEO Mid-Atlantic Permanente Medical Group Dr. Robert Pearl is Executive Director and CEO of The Permanente Medical Group. As CEO of the largest medical group in the nation, comprising over 7,000 physicians and 25,000 staff members and operating 19 medical centers in Northern California, Dr. Pearl is responsible for the health care of over 3 million Kaiser Permanente members. In addition, he is the President and CEO of the MidAtlantic Permanente Medical Group, which comprises 1000 physicians, and is responsible for the health care of 500,000 Kaiser Permanente members in Maryland, Virginia and the District of Columbia. Board certified in Plastic and Reconstructive Surgery, Dr. Pearl received his MD from Yale University School of Medicine. He completed his residency in Plastic and Reconstructive Surgery at Stanford University and currently serves on the faculty as a Clinical Professor of Plastic Surgery. In addition, he is on the faculty of the Stanford Graduate School of Business and teaches courses on strategic thinking and strategic change and health care technology. Selected by Modern Healthcare as one of the most powerful physician-leaders in the nation, Dr. Pearl has published more than 100 articles in various medical journals and has been a contributor to many books. He has made over 100 presentations at national meetings in the areas of both clinical medicine and medical economics. In the past several years, he served as a visiting professor at the Johns Hopkins School of Medicine, Haas School of Business and Harvard School of Public Health. Dr. Pearl was a keynote speaker this spring at the annual meeting of the Institute for Health Improvement and at the World Health Care Congress in Washington, DC. As a frequent lecturer on health care reform, Dr. Pearl is an advocate for the power of integrated, prepaid and technologically enabled medical delivery systems. He believes that organizations like Kaiser Permanente in which physicians collaborate rather than compete, and in which a multi-specialty medical group works in partnership with a not-for-profit health plan and hospital system, are able to provide superior quality of care over fragmented insurance-based systems.

Robert Schreiner, MD Executive Medical Director and Chairman of the Board The Southeast Permanente Medical Group, Inc. Rob Schreiner, MD is Executive Medical Director for The Southeast Permanente Medical Group, Inc (TSPMG). In this role, he leads one of Atlanta’s largest medical groups, with overall executive responsibility for the quality and cost of healthcare provided to 235,000 Kaiser Permanente members through 19 medical facilities in a 28-county service area. Dr. Schreiner joined TSPMG as a Pulmonary and Critical Care Medicine physician in 1994. He has served in a number of leadership capacities within the group, including chair of Continuing Medical Education, Section-Chief of the Division of Pulmonary and Critical Care Medicine, and Chief of the Department of Hospital Services. From 2005 to 2007, he was TSPMG's Associate Medical Director for Hospital, Specialty and Ancillary Care and was named TSPMG COO in 2007. He is the past recipient of TSPMG's "Best Service Provider" (1996), "Physician Educator of the Year" (1998), "Specialist of the Year" (2002), "Physician of the Year" (2003) and "Administrator of the Year" (2004). In addition to his work with TSPMG and Kaiser Permanente, Dr. Schreiner is an active member of Northside Hospital's medical staff and has served on many of its medical committees, including the Medical Executive Committee. Dr. Schreiner is a graduate of the University Of Tennessee School Of Medicine. He received his graduate medical training in Internal Medicine at Vanderbilt University Hospitals in Nashville, and his fellowship training in Pulmonary and Critical Care Medicine at the University of Colorado Health Sciences Center in Denver. Geoffrey Sewell, MD President and Regional Medical Director Hawaii Permanente Medical Group, Inc. Dr. Geoffrey Sewell is President and Executive Medical Director of the Hawaii Permanente Medical Group, which provides medical care for the Hawaii Region’s 223,284 Kaiser Permanente members. Prior to becoming Executive Medical Director in July, 2007, Dr. Sewell served as a hospitalist at Kaiser Permanente, Hawaii Region, and as Chief to both the Department of Continuing Care (2001-2004) and the Department of Hospital Specialties (2005-2006). He is board certified in internal medicine and hospice and palliative care medicine. Dr. Sewell earned his MD degree from the University of California, San Diego. Prior to joining KP, Hawaii, he was the medical director of ambulatory and chronic care services at Legacy Health System in Portland, Oregon (1999-2000), as well as the medical director for the Legacy Clinics (1997-2000). Michael Soman, MD President (Group Health Permanente) and Chief Medical Executive (Group Health Cooperative) In July 2008, Michael Soman, MD, became the president and chief medical executive of Group Health Permanente, a professional corporation of more than 900 physicians and clinicians who provide and manage medical services for Group Health Cooperative. He continues to serve as the executive medical director of Group Health Cooperative’s Group Practice Division, overseeing the care of nearly 400,000 patients in Group Health–operated medical facilities. Dr. Soman has been with Group Health since 1984 in a variety of roles. He previously served as the executive medical director for the Puget Sound Region, and before that as the medical director for primary care at Group Health, overseeing 20 primary care facilities. In addition, he practiced as a family physician in Group Health medical centers for 17 years, beginning his Group Health career at the Burien Medical Center. He was a clinic chief for 14 of those 17 years. Dr. Soman earned his medical degree from University of California, Davis in 1978. He has been a volunteer teacher for Bainbridge Island schools, a soccer coach, and was a long-time member of Physicians for Social Responsibility.

Michael Soman, MD (continued) About Group Health Permanente and Group Health Cooperative Group Health Permanente, one of the Northwest’s largest multispecialty medical groups with more than 900 physicians and clinicians, provides and manages medical services for Group Health Cooperative. Group Health Cooperative and its subsidiary carriers, Group Health Options, Inc. and KPS Health Plans, provide health coverage to more than 580,000 plan members in Washington and Idaho.

Jeffrey Weisz, MD Executive Medical Director & Chairman of the Board Southern California Permanente Medical Group Jeffrey Weisz, MD, is the executive medical director of the Southern California Permanente Medical Group, Kaiser Permanente’s Southern California physician organization. SCPMG is one of the largest self-governed medical groups in the United States, consisting of more than 5,000 physicians. Dr. Weisz began his role as SCPMG’s executive medical director on Jan. 1, 2004. As the executive medical director, he bears the ultimate responsibility for medical care provided to more than 3 million Kaiser Permanente members in Southern California. Kaiser Permanente Southern California has 12 hospitals, 130 medical offices, and approximately 5,000 physician partners and 60,000 employees. Dr. Weisz began his career at Kaiser Permanente in 1978 as a staff hematologist/oncologist at the Panorama City Medical Center. He was appointed area medical director of Woodland Hills Medical Center in 1999, prior to being selected as SCPMG executive medical director. His vision as executive medical director is to see Kaiser Permanente’s integrated system become the leader and model of preventive care in the United States, dedicated to saving lives and assisting its members and the community in thriving. His goal for SCPMG is for it to become the No. 1 medical group in the country by providing quality, accessible, personal, and affordable health care. Under his leadership, SCPMG has increased its breast cancer and colon cancer screening rates exponentially, and decreased high blood pressure, cholesterol, and congestive heart failure among its members. His guidance has led to numerous honors and awards including being named leader in the nation in breast cancer screening among women ages 52 – 69, and osteoporosis management in women who had a fracture, by NCQA (Health care Effectiveness Data and Information Set, HEDIS 2008). Dr. Weisz received his medical degree from the Wayne State University School of Medicine in Detroit. He completed his internship and residency training at Henry Ford Hospital in Detroit. Dr. Weisz completed his fellowship in Clinical Hematology/Oncology at the Los Angeles County-USC Medical Center. He is board certified in internal medicine and hematology. He also completed the Stanford Executive Program in 2003. His honors include Alpha Omega Alpha; Internist of the Year, SCPMG, Woodland Hills; and Outstanding Physician of the Year, SCPMG, Woodland Hills. William Wright, MD, MSPH Executive Medical Director and President Colorado Permanente Medical Group, PC William Wright, MD, MSPH, was named executive medical director and president of the Colorado Permanente Medical Group (CPMG) in 2007. In this role, Dr. Wright is responsible for shaping the medical care delivered to one in seven insured Coloradans in the Denver/Boulder area who are members of Kaiser Permanente Colorado. Prior to becoming executive medical director, Dr. Wright was CPMG’s associate medical director of market and networks. He was charged with assessing and developing community network relationships with the medical group in partnership with Kaiser Foundation Health Plan of Colorado. He was also a driving force behind the development of new insurance products designed to meet employers’ needs and emphasize the strengths of the integrated delivery model.

William Wright, MD, MSPH (continued) During his 21-year career, Dr. Wright has served in a variety of administrative positions. He was physician-in-charge of the Kaiser Permanente Smoky Hill Medical Offices, regional department chief for Family Practice, chief of Primary Care Departments, associate medical director for Primary Care and Quality, associate medical director for Primary Care Operations and associate medical director for external relations. While serving in these roles, he built an impressive track record as a respected and progressive business leader who has been called on to help advise, influence, and shape the vision for a healthier Colorado. Dr. Wright did undergraduate work at the University of Oklahoma and received his medical degree from the University of Oklahoma College of Medicine in 1980. He completed a family medicine residency at St. Joseph’s hospital in Denver, Colorado. He has a master’s in public health from the University of Colorado Health Sciences Center, where his thesis project focused on factors that affect health care utilization. This topic continues to interest him today and with even greater urgency as he pursues innovative solutions to keep health care affordable and accessible. Dr. Wright belongs to the American Academy of Family Practice, the Colorado Academy of Family Practice, and the Colorado Medical Society.

Summit Speakers: Stuart H. Altman, PhD Sol C. Chaikin Professor of National Health Policy and former Dean of The Heller School for Social Policy and Management, Brandeis University. Stuart H. Altman is the Sol C. Chaikin Professor of National Health Policy and former Dean of The Heller School for Social Policy and Management at Brandeis University. He has an M.A. and Ph.D. degree in Economics from UCLA and has taught at Brown University and the Graduate School of Public Policy at University of California at Berkeley. Dr. Altman is an economist whose research interests are primarily in the area of federal and state health policy. In 2006, Health Affairs listed him among the authors of the 25 Most-Read Health Affairs Papers and 25 Most-Read Health Affairs Papers Overall online. Modern Healthcare, Celebrating 30 years, listed Stuart Altman among the 30 people who have had the most influence on healthcare over the past 30 years; and, for six years, was named among the 100 Most Powerful People in Healthcare. In June 2004, he was awarded the AcademyHealth Distinguished Investigator Award. From 2000-2002 he was Co-Chair for the Legislative Health Care Task Force for the Commonwealth of Massachusetts. In 1997, he was appointed by President Clinton to the National Bipartisan Commission on the Future of Medicare. Dr. Altman was Dean of The Florence Heller Graduate School from 2005 until 2008; and 1977 until July 1993. And, from 1990-1991 he was interim President of Brandeis University. He served as the Chairman of the congressionally legislated Prospective Payment Assessment Commission for twelve years. ProPac was responsible for advising the U.S. Congress and the Administration on the functioning of the Medicare Diagnostic Related Group (DRG) Hospital Payment System and other system reforms. Dr. Altman is a member of The Institute of Medicine of the National Academy of Sciences; a member of the Board of TuftsNew England Medical Center in Boston, Massachusetts; and, Co-Chairman of the Advisory Board to the Schneider Institute for Health Policy at The Heller School for Social Policy and Management, Brandeis University. In addition, Dr. Altman has served on the Board of The Robert Wood Johnson Clinical Scholars Program and on the Governing Council of The Institute of Medicine. He is Chair of The Council on Health Care Economics and Policy, a private non-partisan group whose mission is to analyze important economic aspects of the U.S. health care system and evaluate proposed changes in the system. He is also Chair of The Health Industry Forum which brings together diverse group leaders from across the health care field to develop solutions for critical problems facing the healthcare system. Between 1971 and 1976, Dr. Altman was Deputy Assistant Secretary for Planning and Evaluation/Health at HEW. While serving in that position, he was one of the principal contributors to the development and advancement of the Administration's National Health Insurance proposal. From 1973 to 1974 he also served as the Deputy Director for Health of the President's Cost-of-Living Council where he was responsible for developing the Council's program on health care cost containment.

John Bigley, MD Area Medical Director, Baldwin Park Medical Center, Southern California Permanente Medical Group John Bigley, MD, serves as Area Medical Director for the Baldwin Park Medical Center, a position he has held since January 2003. Dr. Bigley previously served as chief of Internal Medicine at Baldwin Park. Board certified in Internal Medicine, Dr. Bigley graduated from the University of Texas Medical Branch at Galveston; and completed his internship and residency at UC Irvine Medical Center in Orange, California. He currently practices as a Critical Care Specialist at Baldwin Park Medical Center in addition to his role as Area Medical Director. Dr. Bigley began his career with KP in 1986 as an Internist at the Bellflower Medical Center. A few years later, he began serving as a critical care specialist. In 1991, Dr. Bigley transferred to the Baldwin Park Medical Center, where he served as lead physician for the Department of Internal Medicine. In 1992, he was appointed chief of Internal Medicine. Five years later, Dr. Bigley received the prestigious honor of being selected as Baldwin Park's "Physician of the Year" by his peers. The following year, he was selected as the first president of the Medical Staff for Baldwin Park. Over the years, Dr. Bigley served on many Baldwin Park committees including the Accreditation and Licensure Team, Medical Executive Committee, Medical Center Operations Team, Medical Performance and Utilization Management Committee, and Intensive Care Unit Group/Committee. He also held numerous administrative responsibilities including Physician Director, Utilization Management; Director, Hospital Rounding Teams; and Chairman, Local Drug Utilization Action Team. Additionally, Dr. Bigley was involved in many regional committees including the Drug Utilization Action Team, Ambulatory Care Steering Committee, and Utilization Management Committee. He currently serves as a member of the Southern California Permanente Board of Directors. Of particular note, Dr Bigley was the first Utilization Management Director and Physician in Charge of the Hospital Rounders for Baldwin Park Medical Center. He developed both the Utilization Management Program and the Hospital Rounding system that is currently in place.

Richard Bohmer, MBChB, MPH Professor of Management Practice, Harvard Business School Richard Bohmer, MBChB, MPH, is a New Zealand trained physician on the faculty of Harvard Business School. He graduated from the Auckland University School of Medicine and has practiced hospital and primary medicine in New Zealand and England. In 1989 he was part of a clinical team that established and ran a surgical hospital in Sudan. He attended the Harvard School of Public Health on a Fulbright Scholarship, graduating in 1993 with a Masters of Public Health in Health Care Management, and joined the HBS faculty in 1997. At the Harvard Business School he teaches an MBA course on health care operations management, co-directs the MD-MBA program and is the faculty chair for two executive programs in health care delivery. He teaches and consults on health management issues in numerous locations around the world. Before joining the HBS faculty, Dr. Bohmer was the Clinical Director of Quality Improvement at Massachusetts General Hospital, where he was responsible for planning and implementing the institution's clinical quality improvement program. Dr. Bohmer’s research focus is on the intersection between medical care and management practice and concentrates on understanding how best to design and manage the process of patient care in order to improve clinical outcomes. He has published in both the management and medical literatures on learning, technology adoption and operations strategy in health care, and on quality improvement and patient safety, and is the author of Designing Care: Aligning the Nature and Management of Health Care (HBS Press, 2009).

Amy Edmondson, PhD Novartis Professor of Leadership and Management and Co-Unit Head of the Technology and Operations Management Unit, Harvard Business School Amy C. Edmondson is the Novartis Professor of Leadership and Managementand Co-Unit Head of the Technology and Operations Management Unit at Harvard Business School. The Novartis Chair was established to enable the study of human interactions that lead to the creation of successful business enterprises for the betterment of society. Edmondson joined the Harvard faculty in 1996. Her research examines leadership influences on learning, collaboration and innovation in teams and organizations, reported in over 60 articles published in academic journals, management periodicals, and books. In 2003, the Academy of Management's Organizational Behavior Division selected Professor Edmondson for the Cummings Award for outstanding achievement in early mid-career, and in 2000 selected her article, "Psychological safety and learning behavior in work teams," for its annual award for the best published paper in the field. Her article (with Anita Tucker), "Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change" received the 2004 Accenture Award for a significant contribution to management practice. Professor Edmondson teaches MBA and Executive Education courses in leadership, team decision making, and organizational learning, and a doctoral course in field research methods. She has served on 21 doctoral committees and is the author of twenty HBS teaching cases, including leadership cases on The Cleveland Clinic, General Motors Powertrain, Prudential Financial, Simmons Mattress Company, YUM brands, IDEO product design, and NASA's failed Columbia mission. Before her academic career, Edmondson was Director of Research at Pecos River Learning Centers, where she worked closely with founder and CEO Larry Wilson to design and implement organizational change programs in a variety of Fortune 100 companies. In the early 1980s, she worked as Chief Engineer for architect/inventor Buckminster Fuller, and her book, A Fuller Explanation, clarifies Fuller's mathematical contributions for a non-technical audience. Edmondson received her PhD in organizational behavior, AM in psychology, and AB in engineering and design, all from Harvard University.

Moses Dale Elam, MD Physician-in-Chief, Kaiser Permanente Central Valley Service Area The Permanente Medical Group, Inc. Moses D. Elam, MD, serves as the Physician-in-Chief of The Permanente Medical Group/Central Valley and Chief-of-Staff for Kaiser Foundation Hospital located in Modesto and Manteca California. He is responsible for overseeing the medical group operations of more than 400 physicians and 1,600 employees providing medical care for greater than 255,000 members across six cities in two counties. Prior to joining The Permanente Medical Group, Dr. Elam worked as a senior Dermatologist with The Carolina Permanente Medical Group, 1990 – 2000, and prior to that, worked in fee-for-service dermatology practice for more than 10 years in the New Jersey and New York area. Dr. Elam is a graduate of Howard University in Washington, D.C. and the University of Medicine and Dentistry of New Jersey at the New Jersey Medical School. He completed his internship at University Hospital in New Jersey and his residency training at Cornell Medical Center and Sloan Kettering Memorial Medical Center in New York. He is board certified in Dermatology by the American Board of Dermatology. Dr. Elam boasts the largest multi-specialty medical group in the Central Valley; 8 outpatient facilities, 2 contracted hospitals and 2 Kaiser-owned hospitals. The new state-of-the-art Kaiser Hospital in Modesto opened in October 2008; the first to be opened in the community in 40 years. Dr. Elam is a member of The Permanente Medical Group’s Board of Directors and sits on the Board of numerous other community and private institutions including, the San Joaquin Medical Society, a not-for-profit economic business development corporation, California State University Stanislaus, Gallo Arts Center in Modesto, California, and the California Healthcare Leadership Foundation, Alumni Network Board.

Paul Grundy, MD, MPH, FACOEM, FACPM Director, IBM Healthcare Transformation Paul Grundy MD, MPH, FACOEM, FACPM is IBM Corporation’s Global Director, IBM Healthcare Transformation. In this role, Dr. Grundy develops and executes strategies that support IBM’s healthcare industry transformation initiatives. Part of his work is directed towards shifting healthcare delivery around the world towards consumer-focused, primary care-based systems through the adoption of new philosophies, primary care pilot programs, new incentives systems, and the information technology required to implement such change. Dr. Grundy also serves as the President of the Patient Centered Primary Care Collaborative www.pcpcc.net and is an Adjunct Professor, University of Utah Department of Family and Preventive Medicine. An active social entrepreneur and speaker on global healthcare transformation, Dr. Grundy is driving comprehensive, linked, and integrated healthcare and the concept of the Patient Centered Medical Home. His work has been reported widely in the New York Times, BusinessWeek, The Economist, New England Journal of Medicine and newspapers, radio and television around the country. Dr. Grundy’s numerous awards including the U.S. Department of State Superior Honor Award. Dr. Grundy presently serves on The Medical Education Futures Study National Advisory Board and is Chairman of the PatientCentered Primary Care Collaborative (PCPCC), a coalition he lead IBM in creating in early 2006. The PCPCC is dedicated to advancing a new primary care model called the Patient-Centered Medical Home as a means of fundamentally reforming healthcare delivery, which in turn is essential to maintaining US international competitiveness. Today, the PCPCC represents employers of some 50 million people across the United States as well as physician groups representing more than 330,000 medical doctors, leading consumer groups and, most recently, the top seven US health-benefits companies. Dr Grundy is also the Chair of Health Policy of the ERISA Industry Committee. Dr. Grundy has won numerous awards including Department of State Superior Honor Award for handling the crisis surrounding the two attempted coups in Russia, Department of State Superior Honor Award for work done in opening up all the new embassies after the fall of the Soviet Union, and Department of State Superior Honor Award for work on the HIV/AIDS epidemic in Africa. He also won four Department of State Meritorious Service awards for outstanding performance in the Middle East and Africa. He received the Defense Superior Service award for outstanding service addressing HIV/Aids and The Defense Meritorious Service Medal. Regina Holiday Muralist and Patient Advocate Regina Holliday is a DC-based patient rights arts advocate. She is currently at work on a series of paintings depicting the need for clarity and transparency in medical records. She placed her first mural in the series in May of 2009. After the death of her husband, Fred Holliday II, on June 17th 2009, she began a large mural titled “73 cents.” This piece can be viewed at 5001 Connecticut Ave. Washington, DC 20008. This piece depicts the Holliday family’s nightmare journey through the medical system during Fred’s cancer care. The painting became part of the national healthcare debate and was covered by BBC, CNN, CBS, AOL, The Washington Post and the BMJ. Regina is an avid blogger and writes Regina Holliday’s Medical Advocacy Blog. She can be found frequently chirping on Twitter as ReginaHolliday and on Facebook as Regina Holliday, Wash DC. She speaks at medical conferences providing the patient voice in discussions about HIT. Her timeline of advocacy can be found at http://www.open-health.us/topics/reginasadvocacy-timeline . She will appear in Bob Fine’s upcoming book Social Media Case Studies as an example of how an individual can harness social media to promote a change in health policy.

Brent C. James, MD, MStat Chief Quality Officer, Executive Director, Institute for Health Care Delivery Research, Intermountain Healthcare Brent James is known internationally for his work in clinical quality improvement, patient safety, and the infrastructure that underlies successful improvement efforts, such as culture change, data systems, payment methods, and management roles. He is a member of the National Academy of Science’s Institute of Medicine (and participated in many of that organization’s seminal works on quality and patient safety); He holds faculty appointments at the University of Utah School of Medicine (Family Medicine and Biomedical Informatics), Harvard School of Public Health (Health Policy and Management), and the University of Sydney, Australia, School of Public Health He is he Chief Quality Officer, and Executive Director, Institute for Health Care Delivery Research at Intermountain Healthcare, based in Salt Lake City, Utah. (Intermountain is an integrated system of 22 hospitals, almost 140 clinics, a 700+ member physician group, and an HMO/PPO insurance plan jointly responsible for more than 500,000 covered lives serving patients in Utah, Idaho, and, at a tertiary level, seven surrounding States). Through the Intermountain Advanced Training Program in Clinical Practice Improvement (ATP), he has trained more than 3500 senior physician, nursing, and administrative executives, drawn from around the world, in clinical management methods, with proven improvement results (and more than 30 “daughter” training programs in 6 countries) Before coming to Intermountain, he was an Assistant Professor in the Department of Biostatistics at the Harvard School of Public Health, providing statistical support for the Eastern Cooperative Oncology Group (ECOG); and staffed the American College of Surgeons’ Commission on Cancer. He holds a Bachelor of Science degrees in Computer Science (Electrical Engineering) and Medical Biology; an MD degree (with residency training in general surgery and oncology); and a Master of Statistics degree. He serves on several non-profit boards of trustees, dedicated to clinical improvement. Larry Keeley President and co-founder of Doblin Inc Larry Keeley is a strategist who has worked for thirty years to develop more effective innovation methods. Larry is President and co-founder of Doblin Inc, an innovation strategy firm known for pioneering comprehensive innovation systems that materially improve innovation success rates. Doblin is now a member of Monitor Group, Cambridge MA, where Keeley is a Group Leader. Since 1979, Keeley has worked with many global companies on innovation effectiveness, among them Abbott Labs, Aetna, American Express, Amoco, Apple, Baxter, Boeing, Citigroup, Coca-Cola, Consignia, Diageo, Ford, Gates Foundation, Gillette, GE, Hallmark, Liberty Global, Mars, Mayo Clinic, McDonald’s, Monsanto, Motorola, Novartis, Novo Nordisk, Pfizer, Qwest, Rockefeller Foundation, SAS, Shell, Sony, Steelcase, Target, Texas Instruments, WellPoint, Whirlpool, and Zurich Financial Services. He lectures frequently and publishes regularly on strategic aspects of innovation. He is completing a book on innovation effectiveness, “The Taming of the New” that is an exhaustive analysis of innovation and the superior methods that drive ROI. BusinessWeek named Keeley one of seven Innovation Gurus that are changing the field, and specifically cited Doblin for having many of the most sophisticated tools for delivering innovation effectiveness. In 2010, they also selected Keeley as one of the 27 most influential designers in the world, a phenomenon Keeley himself found to be a head scratcher, since he is not actually a designer. Keeley teaches graduate innovation strategy classes at the Institute of Design in Chicago, the first design school in the U.S. with a Ph.D. program, where he is also a board member. He lectures in executive education programs at Kellogg Graduate School of Management and is an adjunct faculty member for their core MBA and their Masters of Manufacturing Management programs. He also lectures at University of Chicago, plus business schools in Spain, England, Scotland and China. Keeley was a Senior Fellow of the Center for Business Innovation, in Boston. He is also a board member for Chicago Public Radio, where he has charted strategy for what has become an innovation engine for public radio across the US—helping to foster “This American Life” and other path breaking new radio programs and media innovations.

Uma R. Kotagal, MBBS, MSc Senior Vice President, Quality and Transformation, Cinncinnati Children's Hospital Dr. Uma Raman Kotagal, a neonatologist and health services researcher by training, is the Senior Vice President for Quality and Transformation at Cincinnati Children’s Hospital Medical Center, where she is responsible for executing the strategic plan related to Transforming the Delivery System. Dr. Kotagal is also Director of the Center of Health Policy and Clinical Effectiveness and Professor of Pediatrics, Obstetrics and Gynecology at the University of Cincinnati. Dr. Kotagal has been a pioneer in application of industrial sciences to health care to dramatically change medical and quality of life outcomes, patient and family experience and value. Dr. Kotagal led the Robert Wood Johnson Foundation’s Pursuing Perfection initiative at CCHMC. Cincinnati Children’s has received several prestigious national and international awards for their efforts to transform health care delivery. Dr. Kotagal also serves on steering committees of several large pediatric improvement networks helping to transform pediatric care across the globe, including the Maikhanda project focused on a reduction of maternal and neonatal mortality in Malawi. She is a senior faculty member of the Institute for Healthcare. She serves as Chair of the Quality Steering Team of the Ohio Children’s Hospital Association, as a member of the Advisory Committee of the Toronto Patient Safety Center and as a member of the Institute of Medicine. Dr. Kotagal holds a MS in Epidemiology from Harvard University-School of Public Health in Cambridge, MA and a Bachelors of Medicine, Surgery from Grant Medical College in Mumbai, India. Tom Miller Blu Skye Sustainability Consulting Tom works with leaders inside some of the world’s best companies to develop inspiring visions, clarify and align behind overall strategy and build high performing teams and cultures. As a founder of The Trium Group, he brings a deep personal commitment to working with leaders to create more inspired workplaces. With over 20 years of consulting and management experience, Tom serves as a trusted advisor to a number of CEO’s and works with senior teams on major transformation efforts. His specific areas of expertise includes vision and strategy development, organization design, governance, culture change, building high performing teams and leadership-driven change management. In all of his work, Tom leverages a broad range of tools and practices to help his clients create solutions that work and organizations that produce results. Tom's has led significant engagements with top management teams inside AXA, Banana Republic, Bank of America, Barclays Global Investors, Cisco, Coach, Gap, Home Depot, eBay, Lehman Brothers, Lufthansa, Nokia, Royal Bank of Canada and The World Bank. Prior to co-founding Trium, Tom was the President of a consulting firm focused on leadership assessment and development, and culture change. Earlier, he was a Principal with A.T. Kearney, where he helped establish and grow the firm's West Coast Financial Institutions practice into the leading FI practice in the region. He also led several intellectual capital initiatives and won an award for his contribution to the firm's thought leadership. After leading strategic initiatives for a major division of American Express, Tom began his consulting career in Europe with OC&C Strategy Consultants, a McKinsey/Bain spin-off.

Linda Pedelty Consultant, Harvard Business School Linda has been working in the field of education and human development for the past 15 years. She has facilitated management and executive leadership teams, specializing in experiential education, change management and leadership development for the past 9 years. Linda received her B.A. in philosophy from Albion College in Michigan, and Masters in Theology and Education from Harvard University. She finds organizational development focused on culture change provides the perfect marriage of her educational and work experience. Applying her previous work in the fields of theology and education, she has seen how individual change is the catalyst of all change, and the idea that leaders best grow their organization by growing their people is at the core of her philosophy as a consultant. She believes that the things that sustain change are not bold strokes but 'long marches- -the independent, discretionary, and ongoing efforts of people throughout the organization,' as Rosabeth Kanter, former editor of the Harvard Business Review has put it. That, simply put, real change requires people to adjust their behavior. She has seen this philosophy prove itself again and again in her work with clients such as the Sudbury Regional Hospitals in Canada, Simmons Mattress Company USA, Philip Morris USA, Philip Morris International, Kraft Foods, Merrill Lynch, Playtex and Citibank, to name a few. The most credible test of her skills as a consultant and facilitator is in the fact of her continually being asked to come back by clients she has served. Repeatedly her clients have described Linda as a person of high intelligence and insight, who has strong anticipatory skills and agility in the classroom, and is never satisfied with anything but exceptional outcomes for her clients. Her diverse past work experience includes 5 years of work in the Women’s Studies department at Harvard University and assisting in setting up and running one of the first HIV/AIDs outreach and educational programs in the West Indies. She has spent several years working with Larry and Hersch Wilson (authors of Play to Win), and their clients as Curriculum Developer, Program and Project Designer, Consultant, Lead Facilitator and Coach to Sr. Leaders and leadership teams, and has spent the past two years serving Kraft Foods as the key architect and senior facilitator for the high-potential leadership development programs in both their Sales and Marketing divisions. She makes her home in Santa Fe, New Mexico. Brian H. Rank, MD Medical Director, HealthPartners Medical Group Brian H. Rank, M.D. serves as Medical Director for HealthPartners Medical Group. He is also a member of the HealthPartners Hematology/Oncology Section and maintains an active Hematology/Oncology practice. Dr. Rank joined HealthPartners in 1995 as Associate Medical Director of Medical Education and Medicine Specialties. Dr. Rank served in that position until September of 1998 when he was named the Medical Director for the HealthPartners Medical Group. Dr. Rank received his medical degree from the University of Minnesota in 1979 and performed postdoctoral training as a resident in Internal Medicine, at the University of Minnesota from 1979-1982. This was followed by a fellowship in Hematology/Oncology at the University of Minnesota from 1982-1985. He currently serves as a member of the HealthPartners Board of Directors, the Regions Hospital Board of Directors and the HealthPartners Institute for Medical Education Board of Directors. He is also Chair of the Board of Directors of the Institute for Clinical Systems Improvement (ICSI), the President of the HealthPartners Research Foundation, and serves on the Minnesota Cancer Alliance Steering Committee. Dr. Rank is board certified in Internal Medicine, Hematology and Medical Oncology. HealthPartners Medical Group is one of Minnesota's largest medical groups with over 600 physicians practicing in almost all medical and surgical specialties. Physicians of the HealthPartners Medical Group provide health care services in more than 40 locations in the Twin Cities and Western Wisconsin. The HealthPartners Medical Group is part of the HealthPartners family of health care organizations focused on improving the health of its members, its patients and the community.

Sally Welborn Senior Vice President Benefits, Walmart Sally joined Walmart in September 2009 and is responsible for overseeing the global benefits programs for Walmart’s more than 2.2 million associates. Sally comes to Walmart from Wells Fargo & Company where she was senior vice president, Corporate Benefits. With more than 25 years of experience, Sally has a deep perspective of the health care industry, an in-depth knowledge of retirement plan design and significant experience in managing a total rewards program. During her 11 years at Wells Fargo in San Francisco, Sally was responsible for the design and administration of all health and welfare and retirement programs. She has a track record of implementing programs that addressed the needs of Wells Fargo employees while balancing the company’s need for expense management. Prior to joining Wells Fargo, Sally’s career included consulting with large employers in all areas of benefits strategy and health care optimization, including companies such as HCIA, Inc. and William M. Mercer, Inc. She also worked at Aetna as a relationship manager and at Union Bank as a benefits manager. Sally is a graduate of the University of Texas at Arlington with a bachelor’s degree in mathematics. She earned the Certified Employee Benefit Specialist Designation through the International Foundation of Employee Benefit Plans and the Wharton School of the University of Pennsylvania. Sally currently serves in leadership positions at the Pacific Business Group on Health, the National Business Group on Health and the ERISA Industry Committee (ERIC). Joseph Wilson Consultant, Harvard Business School An innovator in the field of experientially based learning, Joseph Wilson has over 18 years of experience in change management and has designed, developed and delivered new technologies and simulations to help facilitate and accelerate the learning process. As a consultant and facilitator, Joseph has worked closely with the leadership teams of numerous Fortune 100 companies and their Leadership Teams, helping them to create and communicate business and cultural strategies that are in support of one another. Some of the companies he has worked with include Apple Computer, Citibank, General Electric, Simmons Mattress Co., Philip Morris International, Philip Morris USA, Merrill Lynch, Playtex, Compaq Computer, Altria and Microsoft. As a creator he co-developed Perspective, a computer software program that allows teams of people to view alternate points of view simultaneously, significantly reducing the time required to reach consensus. His work on a computer version of a supply chain simulation, The Beer Game, brought new life to a pencil and paper based academic exercise and is now a part of the required curriculum at the Harvard Business School. Joseph has consistently provided powerful, breakthrough realizations via his understanding and practice of experientially based learning techniques. He believes that once a team of people has had the experience of working and learning together optimally, they can internalize the benefits of creating a learning organization. “Our job as facilitators is to coach people in overcoming the common organizational learning disabilities that prevent them from working and learning together optimally. A learning organization starts with individuals who have taken a critical look at their own thinking process. We provide tools to help individuals examine their own thinking process and the experience of managing a large scale cultural change effort.” Joseph currently resides in Santa Fe, New Mexico and is the founder of the Moving Pictures Group, a multimedia production company.

Bruce Wollman, MD Regional Medical Director for Imaging Services Mid-Atlantic Permanente Medical Group, Inc. A third-generation physician, Dr. Wollman's formal education was completed at Stanford University (B.S. in Mathematics and Computer Science, Phi Beta Kappa), Medical Degree at the University of California, San Diego, and Residency in Diagnostic Radiology at Stanford University Medical Center. Having been associated with Kaiser Permanente since the age of three (his father spent his career as a KP Urologist in San Diego), Bruce joined the Kaiser Santa Clara Medical Center in Northern California as a staff radiologist the very next day after his training had ended. Subsequently, Bruce served as the Chief of Radiology at TPMG Santa Clara for five years, where he received the Outstanding Achievement award for service to the department and medical center. In this role, he fully implemented digital imaging (PACS); created a totally redesigned radiology department in a new hospital; opened a Women's Imaging center; and achieved the very best imaging access in Northern California in his full-modality department. Bruce now serves as MAPMG’s Regional Medical Director for Imaging Services.

Nicholas Wolter, MD CEO, Billings Clinic Dr. Wolter is CEO of a fully integrated health system in south central Montana. Billings Clinic has focused its core strategy on improvements and outstanding performance in the areas of patient safety, quality, and service to patients and their families. Dr. Wolter is a former member of the Boards of Directors of the American Hospital Association (AHA) and the American Medical Group Association (AMGA). He also served two terms as a Commissioner on the Medicare Payment Advisory Commission (MedPAC). Dr. Wolter received his BA in English at Carleton College, his MA in American Culture at the University of Michigan, and his M.D. at the University of Michigan Medical Center. He completed his internship and residency in Internal Medicine at the Mary Imogene Bassett Hospital in Cooperstown, New York, and returned to the University of Michigan for a fellowship in Pulmonary and Critical Care Medicine.