EXECUTION PAGES MUST BE SIGNED AND INCLUDED IN YOUR PROPOSAL. Unsigned proposals will not be considered

COST/EXECUTION PAGES MUST BE SIGNED AND INCLUDED IN YOUR PROPOSAL Unsigned proposals will not be considered The cost proposal shall be submitted in a ...
Author: Guest
0 downloads 2 Views 1MB Size
COST/EXECUTION PAGES MUST BE SIGNED AND INCLUDED IN YOUR PROPOSAL Unsigned proposals will not be considered The cost proposal shall be submitted in a separately sealed envelope within the larger sealed envelope containing the specifics of the written proposal. The cost proposal must have all costs built into the per check costs. NOTE: THIS PAGE AND THE FOLLOWING PAGE SHALL BE IN A SEALED ENVELOPE MARKED “COST PROPOSAL”

Price per check for up to five addresses for up to seven years. Standard Checks International Office of Inspector General Credential Verification Driving Check Credit Check

$ 24.95 see attached $ 0.00 $ 4.95 $ 1.95 $ 7.95

Price per check (up to two names for one price) for up to five addresses for up to seven years. Standard Checks International Office of Inspector General Credential Verification Driving Check Credit Check

$ 40.95 see attached $ 0.00 $ 4.95 $ 1.95 $ 7.95

Price per check (up to two names for one price) for over five addresses and/or for over seven years. Standard Checks International Office of Inspector General Credential Verification Driving Check Credit Check

$ 45.95 see attached $ 0.00 $ 4.95 $ 1.95 $ 7.95

Price per additional check (three names or more per name) for up to five addresses. Standard Checks International Office of Inspector General Credential Verification Driving Check Credit Check  

$ 12.20 see attached $ 0.00 $ 4.95 $ 1.95 $ 7.95

TOTAL NOT TO EXCEED COST FOR 20,000 BACKGROUND CHECKS PER YEAR: $ 525,000 

EXECUTION OF PROPOSAL / RFP #68‐GAEB1012  By submitting this proposal the potential contractor certifies the following:  This proposal is signed by an authorized representative of the firm.  It can obtain insurance certificates as required within 10 calendar days after notice of award.

     

The cost and availability of all equipment, materials, and supplies associated with performing the services described herein have been determined and included in the proposed cost. All labor costs, direct and indirect, have been determined and included in the proposed cost. The offeror has attended the proposal conference, if applicable, and is aware of prevailing conditions associated with performing these services. The offeror can and will provide the specified performance bond or alternate performance guarantee. The potential contractor has read and understands the conditions set forth in this RFP and agrees to them with no exceptions. The offeror is registered in NC E-Procurement @ Your Service or agrees to register within two days after notification of contract award.

Therefore, in compliance with this Request for Proposals, and subject to all conditions herein, the undersigned offers and agrees, if this proposal is accepted around 90 days from the date of the opening, to furnish the subject services for a cost as detailed in its proposal. (Cost page must be attached following the format specified in the preceding section.)   OFFEROR: __InfoMart, Inc._______________________________________________ ADDRESS: __1582 Terrell Mill Road________________________________________ CITY, STATE, ZIP: ___Marietta, GA 30067___________________________________ TELEPHONE NUMBER: __770-984-2727_____________ FAX: __770-984-8997____ E-MAIL: [email protected]_______________________________ Principal Place of Business if different from above (See General Information of Submitting Proposals, Item 18) ________________________________________________________________________ Will any of the work under this contract be performed outside the United States? (If yes, describe in technical proposal.) Yes X No BY: ____________________________________ TITLE: __CEO_____________________ (Authorized Signature) __Charles Esposito________________________ DATE: ___January 2, 2013_____________ (Typed or printed name)       ACCEPTANCE OF PROPOSAL - THE UNIVERSITY OF NORTH CAROLINA BY: _____________________________________ TITLE: ___________________________ (Authorized Signature) _________________________________________ DATE: ___________________________ (Typed or printed name)  

 

Criminal History Mandatory Fees As of Dec 14, 2012 800.800.3774 · 770.984.8997 fax

Jurisdiction Statewide, AK Alpine, CA Del Norte, CA Imperial, CA Inyo, CA Lake, CA Los Angeles, CA Marin, CA Mariposa, CA Modoc, CA Mono, CA Napa, CA San Benito, CA San Francisco Metro, CA Santa Cruz, CA Shasta, CA Tehama, CA Statewide, CO Alberta, CP Cpic, CP Newfoundland, CP Statewide, DE Bradford, FL Gilchrist, FL Gulf, FL Madison, FL Nassau, FL Okaloosa, FL Statewide, FL Suwannee, FL Taylor, FL Wakulla, FL Walton, FL Honolulu, HI Statewide, HI Statewide, IA Benewah, ID Latah, ID Lemhi, ID Payette, ID Statewide, ID Alexander, IL Calhoun, IL Chicago Metro, IL Gallatin, IL Monroe, IL Saint Clair, IL Statewide, IL Crawford, IN Lake, IN Statewide, IN Statewide, KS Wyandotte, KS Statewide, KY Cori, MA Cori-pub, MA Statewide, MD Penobscot, ME

Fee 20.00 15.00 5.00 15.00 15.00 15.00 5.00 5.00 5.00 5.00 15.00 5.00 5.00 40.00 0.50 5.00 2.50 7.00 7.00 30.00 20.00 15.00 15.00 10.50 28.00 7.00 14.00 4.00 24.00 7.00 7.00 14.00 7.00 5.00 7.50 15.00 5.00 4.00 5.00 5.00 20.00 42.00 6.00 25.00 4.00 4.00 4.00 16.00 5.00 7.00 15.00 20.00 1.00 20.00 15.00 30.00 8.00 30.00

Jurisdiction Sagadahoc, ME Statewide, ME Alcona, MI Alger, MI Allegan, MI Alpena, MI Antrim, MI Arenac, MI Baraga, MI Barry, MI Benzie, MI Berrien, MI Branch, MI Calhoun, MI Cass, MI Charlevoix, MI Clare, MI Delta, MI Dickinson, MI Emmet, MI Genesee, MI Gogebic, MI Grand Traverse, MI Gratiot, MI Hillsdale, MI Houghton, MI Huron, MI Ionia, MI Iosco, MI Iron, MI Kalkaska, MI Kent, MI Keweenaw, MI Lake, MI Lenawee, MI Mackinac, MI Manistee, MI Marquette, MI Mason, MI Mecosta, MI Menominee, MI Midland, MI Missaukee, MI Montcalm, MI Montmorency, MI Muskegon, MI Oceana, MI Ogemaw, MI Ontonagon, MI Osceola, MI Oscoda, MI Otsego, MI Presque Isle, MI Roscommon, MI Saginaw, MI Sanilac, MI Schoolcraft, MI Shiawassee, MI

Fee 15.00 31.00 20.00 15.00 5.00 15.00 15.00 10.00 15.00 10.00 3.00 10.00 20.00 5.00 20.00 7.00 16.00 30.00 20.00 10.00 15.00 50.00 10.00 12.00 20.00 40.00 10.00 8.00 20.00 30.00 5.00 6.00 20.00 10.00 20.00 20.00 20.00 20.00 10.00 10.00 12.00 10.00 5.00 17.00 10.00 15.00 10.00 5.00 10.00 10.00 20.00 10.00 5.00 5.00 5.00 17.00 20.00 10.00

Jurisdiction Statewide, MI Tuscola, MI Van Buren, MI Wexford, MI Statewide, MO Clay, MS George, MS Jackson, MS Cascade, MT Fergus, MT Statewide, MT Mecklenburg, NC Statewide, ND State Patrol, NE Belknap, NH Carroll, NH Cheshire, NH Coos, NH Grafton, NH Hillsborough, NH Merrimack, NH Rockingham, NH Statewide, NH Strafford, NH Sullivan, NH Bergen, NJ Cambria, NJ Camden, NJ Cumberland, NJ Delaware, NJ Essex, NJ Hunterdon, NJ Passaic, NJ Statewide, NJ Warren, NJ Statewide, NM Carson City, NV Churchill, NV Clark, NV Douglas, NV Elko, NV Storey, NV Washoe, NV Allegany, NY Bronx, NY Cattaraugus, NY Cayuga, NY Chautaaqua, NY Chemung, NY Cortland, NY Delaware, NY Erie, NY Greene, NY Hamilton, NY Kings, NY Madison, NY Montgomery, NY Nassau, NY

Fee 10.00 10.00 10.00 5.00 10.00 25.00 1.00 1.00 5.00 10.00 11.50 5.00 15.00 15.00 10.00 10.00 10.00 10.00 10.00 20.00 10.00 10.00 25.00 10.00 10.00 2.00 3.00 7.00 10.00 10.00 5.00 6.00 5.00 15.00 6.00 5.00 14.00 7.00 8.95 14.00 22.00 7.00 7.00 65.00 65.00 28.00 65.00 16.00 20.00 65.00 10.00 65.00 17.50 65.00 65.00 10.00 65.00 65.00

This information may change at any time without prior notice. Last updated: Oct 15, 2012

Jurisdiction New York, NY Orleans, NY Oswego, NY Queens, NY Rensselaer, NY Richmond, NY Saint Lawrence, NY Schoharie, NY Schuyler, NY Statewide, NY Steuben, NY Tompkins, NY Wyoming, NY Statewide, OH Statewide, OK Cambria, PA Luzerne, PA Statewide-patch, PA Adjuntas, PR Aguada, PR Aguadilla, PR Aguas Buenas, PR Aibonito, PR Anasco, PR Arecibo, PR Arroyo, PR Barceloneta, PR Barranquitas, PR Bayamon, PR Cabo Rojo, PR Caguas, PR Camuy, PR Canovanas, PR Carolina, PR Catano, PR Cayey, PR Ceiba, PR Ciales, PR Cidra, PR Coamo, PR Comerio, PR Corozal, PR Culebra, PR Dorado, PR Fajardo, PR Florida, PR Guanica, PR Guayama, PR Guaynabo, PR Gurabo, PR Hatillo, PR Hormigueros, PR Humacao, PR Isabela, PR Jayuya, PR Juana Diaz, PR Juncos, PR Lajas, PR

Fee 65.00 65.00 20.00 65.00 25.00 65.00 15.00 5.00 5.00 65.00 10.00 20.00 15.00 12.50 15.00 4.00 15.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 Page 1 of 2

Criminal History Mandatory Fees As of Dec 14, 2012 800.800.3774 · 770.984.8997 fax

Jurisdiction Lares, PR Las Piedras, PR Loiza, PR Luquillo, PR Manati, PR Maricao, PR Maunabo, PR Mayaguez, PR Moca, PR Morovis, PR Naguabo, PR Naranjito, PR Orocovis, PR Patillas, PR Penuelas, PR Ponce, PR Quebradillas, PR Rincon, PR Rio Grande, PR Sabana Grande, PR Salinas, PR San German, PR San Juan, PR San Lorenzo, PR San Sebastian, PR Santa Isabel, PR Statewide, PR Toa Alta, PR Toa Baja, PR Trujillo Alto, PR Utuado, PR Vega Alta, PR Vieques, PR Villalba, PR Yabucoa, PR Yauco, PR Statewide, RI Statewide, SC Aurora, SD Beadle, SD Bennett, SD Bon Homme, SD Brookings, SD Brown, SD Brule, SD Buffalo, SD Butte, SD Campbell, SD Charles Mix, SD Clark, SD Clay, SD Codington, SD Corson, SD Custer, SD Davison, SD Day, SD Deuel, SD Dewey, SD

Fee 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 20.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 5.00 25.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00

Jurisdiction Douglas, SD Edmunds, SD Fall River, SD Faulk, SD Grant, SD Gregory, SD Haakon, SD Hamlin, SD Hand, SD Hanson, SD Harding, SD Hughes, SD Hutchinson, SD Hyde, SD Jackson, SD Jerauld, SD Jones, SD Kingsbury, SD Lake, SD Lawrence, SD Lincoln, SD Lyman, SD Marshall, SD Mccook, SD Mcpherson, SD Meade, SD Mellette, SD Miner, SD Minnehaha, SD Moody, SD Pennington, SD Perkins, SD Potter, SD Roberts, SD Sanborn, SD Shannon, SD Spink, SD Stanley, SD Statewide, SD Sully, SD Todd, SD Tripp, SD Turner, SD Union, SD Walworth, SD Yankton, SD Ziebach, SD Carroll, TN Davidson, TN Hamilton, TN Knox, TN Mc Minn, TN Mcminn, TN Sequatchie, TN Statewide, TN Dallas Metro, TX Limestone, TX Nolan, TX

Fee 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00 10.00 15.00 10.00 10.00 6.00 6.00 5.00 29.00 16.50 5.00 5.00

Jurisdiction Statewide, UT Statewide, VA Us Virgin Islands, VI Addison, VT Bennington, VT Caledonia, VT Chittenden, VT Essex, VT Franklin, VT Grand Isle, VT Lamoille, VT Orange, VT Orleans, VT Rutland, VT Statewide, VT Washington, VT Windham, VT Windsor, VT Statewide, WA Eau Claire, WI Kenosha, WI Pierce, WI Statewide, WV Albany, WY Big Horn, WY Campbell, WY Carbon, WY Converse, WY Crook, WY Fremont, WY Goshen, WY Hot Springs, WY Johnson, WY Laramie, WY Lincoln, WY Natrona, WY Niobrara, WY Park, WY Platte, WY Sheridan, WY Statewide, WY Sublette, WY Sweetwater, WY Teton, WY Uinta, WY Washakie, WY Weston, WY

Fee

Jurisdiction

Fee

10.00 15.00 40.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 10.00 5.00 5.00 5.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 20.00 15.00 20.00 20.00 20.00 20.00 20.00 20.00

This information may change at any time without prior notice. Last updated: Oct 15, 2012

Page 2 of 2

International Criminal Fees Prices are subject to change without notice.

Africa Albania Algeria American Samoa Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Barbuda Beijing Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Island Central African Rep Chad Chile China Colombia

$  175.25 $  175.25 $  205.25 $    80.25 $    85.25 $  100.25 $  125.25 $  175.25 $    80.25 $    85.25 $  125.25 $  175.25 $    80.25 $  305.25 $  175.25 $    80.25 $  100.25 $  205.25 $  175.25 $  125.25 $  120.25 $ 175.25 $   $    80.25 $  205.25 $  135.25 $  175.25 $  175.25 $  135.25 $    85.25 $  135.25 $  175.25 $  205.25 $  205.25 $  175.25 $  205.25 $  120.25 $    80.25 $  205.25 $  305.25 $  135.25 $  205.25 $  135.25

InfoMart Confidential

International Criminal Fees Prices are subject to change without notice.

Comoros Congo (Democratic Republic of) Congo (Republic of) Cook Islands Costa Rica Cote D'Ivoire Croatia Curacao Cyprus Czechoslovakia Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador England Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana (Ghana) Great Britain Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea Bissau

$  205.25 $  205.25 $  205.25 $  120.25 $  120.25 $  175.25 $  205.25 $    80.25 $  135.25 $  175.25 $  120.25 $  205.25 $    85.25 $    85.25 $  205.25 $  135.25 $  205.25 $  120.25 $    80.25 $  205.25 $  205.25 $ 175.25 $   $  205.25 $  120.25 $  120.25 $  135.25 $  205.25 $  120.25 $  205.25 $  205.25 $  175.25 $  120.25 $  175.25 $    80.25 $  135.25 $  120.25 $    85.25 $    85.25 $    69.25 $  125.25 $  205.25 $  205.25

InfoMart Confidential

International Criminal Fees Prices are subject to change without notice.

Guyana Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Korea Kuwait Kyrgyz Republic Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mariana Islands Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Moldova

$  120.25 $  120.25 $  175.25 $  120.25 $  135.25 $  175.25 $  120.25 $  125.25 $  135.25 $    80.25 $  135.25 $  135.25 $  175.25 $    80.25 $  135.25 $  305.25 $  175.25 $  135.25 $  135.25 $  305.25 $  175.25 $ 175.25 $   $  175.25 $  305.25 $  175.25 $  205.25 $  120.25 $  120.25 $  120.25 $  175.25 $  205.25 $  205.25 $  120.25 $  205.25 $    85.25 $    85.25 $    85.25 $  205.25 $  205.25 $    85.25 $  120.25 $  205.25

InfoMart Confidential

International Criminal Fees Prices are subject to change without notice.

Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Zealand Nicaragua Niger  Nigeria Northern Marianas Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda Saint Lucia Saudi Arabia Scotland Senegal Serbia and Montenegro Seychelles Shangri Sierra Leone Singapore Slovakia Slovenia Solomon Islands

$  205.25 $  275.25 $  100.25 $  205.25 $  205.25 $  135.25 $  205.25 $  175.25 $  120.25 $    80.25 $    85.25 $  120.25 $  205.25 $  205.25 $  120.25 $    85.25 $  305.25 $  175.25 $  120.25 $  105.25 $  120.25 $ 125.25 $   $  120.25 $    90.25 $  135.25 $  120.25 $  305.25 $  175.25 $  175.25 $  205.25 $    85.25 $  305.25 $    80.25 $  205.25 $  175.25 $  175.25 $  205.25 $  205.25 $  135.25 $  175.25 $  175.25 $  120.25

InfoMart Confidential

International Criminal Fees Prices are subject to change without notice.

Somalia South Africa Spain Sri Lanka St Kitts Nevis Anguilla St Vincent and Grenadines Sudan Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Tonga Trinidad/Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands Yemen Yugoslavia Zaire Zambia Zimbabwe

$  305.25 $  120.25 $  120.25 $  175.25 $    85.25 $    85.25 $  205.25 $  205.25 $  120.25 $  135.25 $  305.25 $  175.25 $  135.25 $  205.25 $  135.25 $  120.25 $    85.25 $  305.25 $  175.25 $  175.25 $    85.25 $ 120.25 $   $  205.25 $  175.25 $  305.25 $    80.25 $  125.25 $  175.25 $  120.25 $  135.25 $  175.25 $    75.25 $  305.25 $  175.25 $  205.25 $  205.25 $  205.25

InfoMart Confidential

Employee Background Checks: Technical Proposal

exclusively prepared for the

The University System of North Carolina

1582 Terrell Mill Road • Marietta, GA 30067 770.984.2727 phone • 770.984.8997 fax www.infomart-usa.com

InfoMart

i

January 3, 2012

Corporate Background and Experience This section will contain background information on the organization and shall give details of experience with similar projects, especially with regards to government, public sector, or higher education projects. A list of three references (including contact persons, email addresses, and telephone numbers) for which similar work has been performed must be included. University experience is highly desirable. Overview Founded in 1989 in the infancy of the background screening industry, InfoMart’s experience and endurance sets us apart from our competition. While many of our competitors have been in business for five or ten years, we have been providing worldclass background screening solutions for over twenty years, earning the trust of some of the world’s most recognized and respected corporations. We offer a technologically-advanced data acquisition network, industry expertise, fast and accurate profiles and unrivaled customer service. All of this combined provides more than just screening services; it gives our clients complete solutions for their hiring needs, with the following unique advantages:           

Best in class technology provides flexible information request and delivery options. Daily emphasis on fast turnaround time puts applicant information in your hands quickly. Proactive customer service representatives that become an asset to your screening program. Low price – Background checks need not be expensive to be effective. Industry-leading speed and reliability of background information. Customized, easy-to-read applicant profiles designed for your company. Knowledgeable and long-tenured staff with screening experience unmatched by the competition. Advanced staff training ensures thorough information and exceptional service. Full compliance with Fair Credit Reporting Act and state guidelines. HR-XML compatibility for ease of integration. Long-standing relationships with information retrievers across the country.

InfoMart is a leader in the pre-employment screening industry. InfoMart is a founding and current member of the National Association of Professional Background Screeners (NAPBS), ranked on Security Magazine’s Security 500, and listed as a Top Employment Screening Provider by Workforce Magazine. Headquartered in the Atlanta suburb of Marietta, InfoMart has a dedicated and professional staff of over 100 employees ready to serve our clients with complete solutions for their hiring needs. What does this mean for UNC? With InfoMart as your background screening provider, you can be certain you are getting the highest degree of experience coupled with the best service, best technology and best price – all from one company.

InfoMart

1

January 3, 2012

Approach InfoMart’s approach is unique. As we have grown, we have partnered with industry and trade associations and developed customized products and services to meet our clients’ specific needs. We will bring cost-cutting and innovative solutions to your program – reducing turnaround, speeding your recruitment process and putting an end to duplicate ordering. Working together with your team, we will customize a background screening program for UNC, integrating and adapting to your needs as they evolve. We will remain engaged with your team to listen, advise and develop complete systems that will remain stable, secure and able to provide long-term solutions. Since our founding, InfoMart has been at the forefront of technological advancement in our industry. With our industry-leading services, our clients also get our industry-leading systems. InfoMart’s web-based platform is developed and supported by our in-house staff of information technology professionals. Our modular systems design and delivery processes enable us to easily scale volumes as necessary, including seasonable variances. Our fully redundant systems average better than 99.5 percent uptime. In addition, our in-house IT professionals have extensive experience integrating with PeopleSoft, NowHire, RecruitSoft and other popular HRIS systems. While InfoMart offers world class technology solutions that are flexible and can be customized to meet the individual needs of each partnering client, the technology in and of itself is not the total solution. Our long-term partners continue to choose InfoMart because we understand how the screening and hiring process should work, and we offer our technology to help improve these processes. Our InfoMart-UNC team will work to determine your unique needs and make recommendations on the most appropriate services, processes and technology. Similar Projects InfoMart provides background screening services to Fortune 500 and national companies such as FedEx Ground, FedEx Office, Randstad, Aflac, AT&T Mobility and Cox Enterprises. Overall, our services support thousands of clients worldwide. InfoMart’s government, public sector and education clients include the Federal Reserve Banks, Duke University, Emory University, Georgia Tech, Belmont Abbey College, Chattahoochee Tech, Duval County Public Schools, and Mecklenburg County, NC. In addition, InfoMart works with schools such as Emory University to screen students through our online portal AdvantageStudents. This site allows students and faculty to obtain a background check and/or drug screen prior to beginning their on-site clinical experience. Our experienced staff works closely with participating colleges, hospitals, vocational schools and health care staffing agencies, to provide cost effective and comprehensive background checks to meet their requirements.

InfoMart

2

January 3, 2012

References Duke University Denise Motley-Johnston, Director of Recruiting & Staffing HR - PO # 4520775471 705 Broad St., Box 90496 Durham, NC 27708 (919) 684-0855 [email protected] Emory University – Nell Hodgson Woodruff School of Nursing Nicole Ingram, Administrative Assistant 1520 Clifton Road Atlanta, GA 30322-4201 (404) 727-5498 [email protected] Belmont Abbey College Mary Beth McAvoy, Director of Human Resources 100 Belmont Mt. Holly Road Belmont, NC 28012 (704) 461-6714 [email protected]

InfoMart

3

January 3, 2012

Project Staffing and Organization This section must include the proposed staffing, deployment and organization of personnel to be assigned to this project. Please provide information on current volume of requests handled, current call center resource (and whether they are employees or outsourced personnel), and current staffing levels. The offeror shall provide information as to the qualifications and experience of all executive, managerial, legal, and professional personnel to be assigned to this project, including resumes citing experience with similar projects and the responsibilities to be assigned to each person. By far, our best and most valuable resource is our people. All of InfoMart’s departments are staffed with professionals who possess specifically relevant experience. This experience and expertise ranges from Human Resources to Criminal Justice to Drug Screening and Loss Prevention, and includes a mix of individuals with education and work experience to ensure that your account is afforded the highest degree of professionalism. InfoMart completes background checks on nearly 700,000 applicants per year. Background screens are processed internally by different operational departments. Once each department has completed their portion of the applicant profile, the entire report is scanned and reviewed by our Quality Assurance team before being delivered to the client.

Organizational Structure t. m g M e v it u c e x E

President/Chair Tammy Cohen CEO Charles Esposito

Corporate Accts Client Relations t. Director, Client Services m Sierra Bazemore g M Manager, Corp Accts Manager, Client Rel. d i JB Wilson M Katye Hegedus t. m g M Corporate Accts. s s Team Lead e c Assistant ro P Team Lead t s ly a n A

Corporate Accounts Analysts

in m d A

InfoMart

CFO Amy Phillips

Sales

Media/PR

Vice President Patrick Kennedy

Director Heather Wright

Director, Sp Projects Erica Clausen-Lee

Criminal

Verifications

Assistant Team Lead

Client Relations Analysts Quality Assurance

Implementation Analysts

Media Analysts

Verifications Team Lead

Assistant Team Leads

Assistant Team Lead

Verifications Analysts Drug Testing Analysts

Executive Administrator

4

IT

Director Liz Kressel

Software Mgr Robert Lyons Sys Admin Mgr Daniel Boykins

Compliance Supervisor

Criminal Team Lead

Criminal Analysts

HR/Admin

Manager Dan Dockery

Senior Manager, Operations Tim Gordon

National Account Managers

Accounting

Vice President, Operations Adam Townsend

Criminal Supervisor Client Rel. Team Lead

Compliance

CIO Robbie Bible

Financial Analyst Compliance Analysts

Accounting Analyst

Paralegal

Programmers

Office Administrator

Systems Administrator

January 3, 2012

Our Client Relations department consists of experienced professionals whose history includes work with a variety of client accounts and expertise in both technical and service support areas. All Client Relations personnel are housed internally at InfoMart’s headquarters; we do not outsource any portion of our customer service. With experience with clients, such as FedEx Ground and NFL teams, that have sudden or seasonal spikes in volume of requests, InfoMart is ready to handle any fluctuations in the University’s volume of applicants. Our back-office systems constantly monitor the volume and turnaround time of client requests. If the volume or turnaround time increases, InfoMart is prepared to bring these numbers back in line with our averages. All employees are cross-trained in at least one other service, allowing us the option of pulling support staff into processing positions or moving employees from a slower service to one that is experiencing a higher volume of requests. Assigned Personnel In some respect, nearly all of InfoMart’s employees will serve the UNC System account by researching results, creating applicant profiles or performing quality assurance measures. The individuals listed below, however, will serve as your primary InfoMart contacts and will work directly with your staff members. Erich Schappeler, National Account Executive Role: Sales and Business Development (Primary RFP Contact) Erich has more than 10 years experience in the Information Technology industry with experience in operations, strategy, management, acquisition and integration. Prior to joining InfoMart, Erich worked for ChoicePoint Services in Investor Relations and LexisNexis Risk Solutions as Director of Data Acquisition. Erich is currently a National Account Executive with InfoMart where he is focused on sales and business development. Erich utilizes his experience and skills to helping companies make better decisions through the use of publicly available information. Erich graduated from the University of Florida with a degree in business, and recently received his MBA from the University of Georgia Terry College of Business. Erich believes strongly in giving back to his community and volunteers with Habitat for Humanity. Dan Gordon, Senior Implementation Administrator Role: Account Set-Up, Implementation and Training Dan has been with InfoMart since 2007 when he was hired to work as a Verifications Analyst. While there he received high praise for his friendly attitude and great customer service. After a few short years, he was promoted to Assistant Team Lead of the Verifications department and took on the responsibility of leading the Small Services team and training new employees. Dan has also spent time processing in InfoMart’s Criminal Department where he learned the ins and outs of performing criminal history searches. His experience in multiple background screening divisions has given Dan a unique skill set needed to excel in his current position as the Senior Implementation Administrator, where he has the opportunity to train new clients as well as answer any questions they may have during the account set-up process and ordering their first background checks through InfoMart.

InfoMart

5

January 3, 2012

JB Wilson, Client Relations Manager Role: Customer Service Management JB comes to InfoMart with 20 years experience in Law Enforcement and corporate security. After serving as a Police Sergeant and instructor, JB went on to work as a Security Manager for Delta Airlines. He received intensive training in customer service and interpersonal relations while in both capacities. JB instructed new and current employees in these critical topics. While at InfoMart, he insures that his clients receive the best service and is dedicated in his commitment to InfoMart's mission. Claudia Tierrablanca, Client Service Representative Role: Primary Customer Service (Day-to-Day Account Management) Claudia Tierrablanca began her career working for the State of New York as a Vital Records Clerk then later working for Schenectady Country Legislator's Office. Claudia started with InfoMart in 2002 in the Criminal Department as a Data Analyst responsible for interpreting and disseminating criminal records. She has since been promoted to the Client Relations Department where she continues to advance due to her excellent customer skills. At InfoMart, she insures that her clients receive the best possible service and is most dedicated to her commitment to InfoMart's mission of excellence. Executive Management Team InfoMart’s commitment to the pre-employment screening industry starts at the very top. The senior management team has significant experience with the pre-employment screening, human resources and security industries with over 100 years of collective experience. This guarantees that your account gets the proper attention and service that only experience can bring. InfoMart is proud to be a Woman-Owned Business Enterprise, as certified by the National Women Business Owners Corporation (NWBOC). Please see the attachments for a copy of our certification. Tammy Cohen is InfoMart’s owner: Tammy Cohen, PHR, President & Chair Armed with an innovative business idea and her strong work ethic and determination, Tammy Cohen started InfoMart in 1989. A multi-million dollar pre-employment screening company, InfoMart provides services to Fortune 500 companies nationwide. As a recognized expert in the employment screening industry, Ms. Cohen is often referred to as "The Queen of Screen." Ms. Cohen is a founding member of the screening industry’s first trade association, the National Association of Professional Background Screeners (NAPBS). In addition to her contributions to her profession, Ms. Cohen is actively involved in a number of business and civic organizations, among them the Cobb Chamber of Commerce and the YWCA of Northwest Georgia. Most recently, she co-chaired the American Cancer Society’s Swordsman’s Ball. During her many years of volunteer and professional service, she has received numerous honors for her contributions and achievements. Charles Esposito, Chief Executive Officer Mr. Esposito has 30 years experience in the security industry, and an extensive background in sales, marketing, management, strategic alliances and acquisitions. Having worked for ADT for over 15 years, Mr. Esposito was responsible for Business

InfoMart

6

January 3, 2012

Development. In his role as Chief Executive Officer, Mr. Esposito utilizes his extensive industry knowledge and sales expertise to help InfoMart further position itself as a leader in the background screening industry. He is responsible for obtaining several InfoMart corporate accounts such as FedEx Ground, FedEx Office and Starbucks Coffee Company. Amy Phillips, Chief Financial Officer Ms. Phillips holds the honor of being the first employee hired by InfoMart over 20 years ago. As InfoMart has grown from a small business to a multi-million dollar corporation, she has grown with the company - climbing the corporate ladder from high school apprentice to Chief Financial Officer. Ms. Phillips was responsible for establishing InfoMart’s industry-leading benefits and compensation programs, and served as the project manager during the construction of InfoMart’s award-winning headquarters building. She also was instrumental in the launch of the Association of Consumer Reporting Agencies (ACRA), a background screening association that has developed groundbreaking industry tools. Today, she is responsible for all financial areas of the company and serves as the liaison with major vendors, ensuring that InfoMart and its clients receive the best possible services and prices from sub-contractors. Ms. Phillips volunteers her time with several business and civic organizations including the Cobb Chamber of Commerce, the YWCA of Northwest Georgia and the National Association of Professional Background Screeners. Ms. Phillips is an Honorary Commander, and in 2004 she received the Woman of Achievement Award from the YWCA. In 2010, Georgia Trend named her to their list of "40 Under 40." Robbie Bible, Chief Information Officer Robbie obtained his Bachelor of Science in Computer Science with a specialty in Software Engineering from Southern Polytechnic State University. After spending five years with IBM, Robbie joined InfoMart. As part of the team, he began engineering an innovative suite of proprietary software tools that enables the company to manage the entire background screening process electronically. In his work, Robbie has successfully translated the founders’ visions into software that has placed InfoMart on the cutting edge of the background screening industry. InfoMart’s ASAP software, for example, was the industry’s first software tool that allowed customers to order background checks from their own computer and conveniently retrieve the results within the same software package. Robbie has furthered InfoMart’s technological evolution with a web-based application that allows for more customer convenience in the ordering process.

InfoMart

7

January 3, 2012

Technical Approach This section must include, in narrative, outline, and/or graph form the offeror’s approach to accomplishing the tasks outlined in the Scope of Work section of this RFP, and the sources or services they would use to accomplish it. All statements must be complete, accurate, and in the form specified. Omissions, inaccuracies, or exceptions may be cause for rejection of the proposal. Each offeror must describe clearly and completely the protocol it will use for making the checks, the security of the communication systems it will employ, and the steps it will follow to maintain the confidentiality of the data submitted to it and the results it transmits back. This information shall include:  Methodology for conducting background checks. InfoMart has the flexibility to cater to your needs. We can structure the University System’s account to best suit your screening program. Each institution can have its own account, and InfoMart can create a UNC monitoring account for the contract administrator, if desired. Accounts can be further broken down by billing code if necessary for accounting purposes. Each and every applicant background request is itemized on the invoice and broken down by service to detail all costs. InfoMart will begin to perform background investigations once both the University System and InfoMart have executed a completed service agreement. Upon execution of this agreement, all processing forms required for certain states, applicant’s disclosure and release and other required forms are made available to you. The process then flows as follows:   



UNC submits their requests to InfoMart via WebASAP (described below) or one of several other communication methods (software integration, fax, email, etc.) of your choosing. Upon receipt, all information is automatically checked for data integrity and specific processing identifiers that are essential to complete an accurate report. InfoMart systems automatically disseminate all data to the proper repositories depending on the service line; the appropriate information is processed and monitored in that particular department. Each department is responsible for acquiring and gathering their piece of the profile. InfoMart will report all data specific to your hiring criteria and by FCRA compliance. Each parcel of the applicant profile is machine-read and professionally quality-assured and reviewed by our compliance department before making the profile available to UNC.

InfoMart is divided into departments based on processing and service lines (see Organizational Structure graph in the previous section). When a request comes into the system, information is delivered to the appropriate departments for processing based on the services ordered for that applicant. The Criminal department processes all criminal jurisdiction searches, multi-state criminal history searches,

InfoMart

8

January 3, 2012

federal and civil criminal searches, etc. The Verifications department handles all services that relate to verifying information – employment, education, personal references and professional licenses. Our Drug Testing department handles all drug screening requests. Once data is processed, it is sent to our Quality Assurance analysts who review each applicant profile. Other functional departments include our Client Relations and Corporate Accounts departments which provide hands-on customer service to our clients. InfoMart’s background screening services include: National Social Security Search (NSSS) By matching the Social Security number to the issued name, this search can reveal all names used by the applicant, the applicant's current address and multiple known addresses over a seven-year history. These addresses can also be used to expand an InfoMart criminal history search. Criminal History InfoMart performs accurate and reliable criminal record searches by inspecting records onsite at county courthouses and online through a direct connection with state repositories. Searches include checks for felony and misdemeanor arrests and/or convictions of any applicant. Federal Criminal History Search InfoMart’s Federal Criminal History Search can retrieve records for any federal district in the U.S. and Puerto Rico directly with the Federal repository. Multi-State Criminal History Search The Multi-State Criminal Search contains records from states representing over 90% of the population and has over 300 million records. The Multi-State Criminal Search is an effective “pre-screen” tool which, when combined with a jurisdiction criminal history search, identifies criminal history records that otherwise would never be discovered. Multi-State Sex Offender Search Tapping the resources of a comprehensive private criminal history database, InfoMart's Multi-State Sex Offender Search spans 49 states, providing employers with almost instantaneous results at an affordable price. Education Verification InfoMart will provide confirmation of the applicant's graduation, degree earned, major and minor courses of study, graduation date and institution attended. Our search also validates that the school is a well-established and properly accredited institution. Employment History Verification InfoMart's basic employment verification validates dates of employment, terminations, job title or positions held, wages and rehire eligibility. Our expanded employment verifications feature customized interviews that provide insight into an applicant’s character, attitude, work ethic, work history and attendance.

InfoMart

9

January 3, 2012

State Motor Vehicle History Using information gathered directly from the state requested, InfoMart's Motor Vehicle History reveals an applicant's insurability, current license status, driving history points and DUI offenses. We also offer DOT-compliant services for regulated industries. Drug Testing Our drug screening services include a variety of panel screening options, DOT drug tests, Medical Review Officer (MRO) confirmation when required, and convenient and compliant onsite drug tests for pre-employment, random and post-accident use. InfoMart also offers a variety of onsite alcohol testing options. Credit History Check InfoMart’s Credit History Check gives employers all the information needed to assess an applicant’s credit history for pre-employment purposes. All credit information is gathered from one of the nation’s three major credit bureaus. Reference Checks Through open-ended interviews with personal or professional references, InfoMart personnel gather information on an applicant’s character traits, reliability, demeanor, strengths and attitude. Reference questions can be customized to your specifications. Professional License Verification InfoMart verifies professional licenses through the applicable licensing board. We confirm the date of certification, type of license, license status and expiration date, and/or the license number and renewal date. Commercial Driver License Information System A Commercial Driver License Information System (CDLIS) search provides information on a driver's currently held CDL, if any, along with up to three previously held licenses regardless of what state issued these licenses. In addition, a CDLIS search can be a helpful tool to identify or confirm the state from which a motor vehicle record should be ordered for a commercial driver. Civil Court Files Records Check InfoMart’s network of legal researchers can search any civil court index in the nation for a list of filings by name. The seven-year search results include the names of the plaintiff and defendant, case number and date. When available, we will also provide the case of action and status on the index. Workers Compensation Records Check Workers compensation claim information varies from state to state and is not available from all states. We are only legally permitted to conduct this search after an employment offer has been extended to an applicant. OFAC Watch List Scan The Office of Foreign Asset and Control (OFAC) maintains a database of all persons and companies that are banned from entry or conducting business in the United States. This includes terrorists, international narcotics traffickers and those engaged

InfoMart

10

January 3, 2012

in activities related to the proliferation of weapons of mass destruction. InfoMart will process all applicants through the OFAC database. Government Watch List/Patriot Act InfoMart’s Government Watch List and Patriot Act searches identify applicants who may be included on a collection of government and private sector watch lists. These are individuals wanted by authorities in connection with criminal activity or are prohibited from doing business with United States entities as a result of suspected terrorist, narcotic or other illegal activities. Form I-9 Conveniently integrated with our online background screening system, WebASAP, our online I-9 forms help companies maintain compliance and eliminate paper storage. InfoMart’s online system allows you to collect and review I-9 forms electronically, obtain electronic signatures, and securely store completed I-9s. In addition, the E-Verify process can be initiated directly from the electronic I-9 form. E-Verify InfoMart’s E-Verify service submits your employee verifications to the DHS and SSA databases using an automated system. We can collect your employees’ work eligibility information and begin the E-Verify process through an online I-9 form or submit the information directly to the DHS and SSA without using an online I-9. Our reporting tool allows you to view, sort and track E-Verify transactions online. Military Verifications InfoMart can perform military verifications by requesting a copy of an applicant’s DD214 from their respective branch of service. OIG Exclusions List Search This service is specific to the healthcare field. The Office of the Inspector General (OIG) maintains a list of individuals and entities excluded from participating in federally funded healthcare programs because of convictions for program-related fraud and patient abuse, licensing board actions and default on Health Education Assistance Loans. GSA Procurement Exclusion Search This service is aimed at companies seeking government contracts. The Government Services Administration (GSA) maintains a list of parties excluded from receiving federal contracts and certain subcontracts and from receiving certain types of federal assistance and benefits. This search is a name match only. Social Networking Search InfoMart will conduct a Social IntelligenceSM Hiring search to obtain information from publicly available, user-generated Internet content including online social networks. Using a combination of automated research and manual, multi-tier analyst review, the search provides information including indications of illegal activity, potentially violent behavior, racism or other intolerance, sexually explicit material, and corporate disparagement.

InfoMart

11

January 3, 2012



Expected turnaround time for national and international checks. InfoMart’s target is to have a completed profile returned to our clients in under three business days. Our current average is under 2.5 business days. Below are typical turnaround times for each service. Type of Screening

Response Time For Results

National Social Security Search (NSSS)

Within seconds via WebASAP

Criminal History Check

1 to 3 days

Education Verification

1 to 3 days

Employment History Verification

1 to 3 days

State Motor Vehicle History

1 to 2 days

Drug Testing

1 to 3 days

Credit History Check

Within seconds via WebASAP

Reference Checks

1 to 4 days

Professional License Verification

1 to 3 days

Civil Court Files Records Check

1 to 5 days

Workers Compensation Records Check

1 to 3 days

OFAC Watch List Scan

Within seconds

The average turnaround time for international criminal history searches is two weeks, but can vary depending on the country requested. International employment and education verifications are generally completed within our standard three-day turnaround time, but can take longer depending upon the responsiveness of the source. 

A description of the electronic system employed by the offeror, and safeguards employed to protect the data. InfoMart offers WebASAP - a web-based application submission and tracking system for background checks. The user enters the profile request on the website by entering key information. Once all required information has been entered, the user submits the request. The program scans the request prior to submitting to ensure the information entered is correct, thus reducing process errors and turnaround time. Accessible 24/7, WebASAP allows users to check the status of any submission, view completed results and witness the construction of an actual profile as each piece or service is completed. Applicant data can be sorted and viewed by a variety of parameters including order date and completion date. Users can be notified of the completion of a report via e-mail, and applicant profiles can be e-mailed directly from WebASAP at any time.

InfoMart

12

January 3, 2012

Implementation of WebASAP is easy. We will train your team to read our profiles and use our software in less than an hour. There are no hardware equipment requirements to use WebASAP. The user only needs Internet access and a web browser. WebASAP works best through Microsoft’s Internet Explorer 5.5 and higher, but other browsers have been tested and provide equivalent functionality as well. The user may choose to optionally view documents in PDF format, which would require the installation of Adobe Acrobat. (The Acrobat Reader is available as a free download). WebASAP can allow multiple users and multiple locations. Individual HR professionals, data entry clerks, or managers can be assigned different levels of access. Information that is critical in affecting an applicant’s employment may be sent to an HR professional piece by piece, or all at once. Certain users may only be able to input data, while others may view the final completed profile. The proper methodology to input and receive data will be provided in the training sessions with InfoMart and UNC staff. The most efficient and cost-saving method of data transfer is through the Internet using InfoMart’s web-based software, WebASAP. However, we can accept other forms of data transfer including fax, telephone, e-mail and HRIS software integration.

WebASAP login page. Three identifiers – User ID, Password and Account Number – are required for authentication.

InfoMart’s web product, WebASAP, is only accessible through Secure Sockets Layer (SSL) technology. The web server software is up-to-date with all available patches, and new patches are applied in an expedient fashion. No applicant data is stored on the web server, except for temporary files used when printing the background screening results.

InfoMart

13

January 3, 2012

WebASAP users must sign on with a three-part credential – a user name, a password, and an account number. They are required, by embedded business rules, to change their password every 60 days. The passwords must be at least six alpha and numeric characters. The application will also time-out after 15 minutes of inactivity requiring the user to be authenticated again before accessing any sensitive human resource data. All perimeter entrances at InfoMart’s facility are controlled by electronic badge access readers with the exception of two service entrances which remain locked. Badge access is also required into InfoMart’s Data Center where only authorized personnel are permitted. Video surveillance cameras are trained on all entrances and on the interior of the Data Center itself. Visitors must enter through the main lobby, sign in with the receptionist, obtain a visitor badge, and be escorted while in facility by the InfoMart employee they are visiting. 

Description of internal audit process. InfoMart has numerous checks and balances, programs and standards to ensure that accurate information is delivered to our customers. InfoMart’s back office software, ASAP, provides high levels of thoroughness and accuracy. ASAP allows us to eliminate repeated human intervention, thus reducing the chance for human error. Additionally, ASAP tracks and reports errors. With these documented reports, InfoMart is able to make quick, corrective actions and train personnel to higher standards. Examples of automated functions include:

1. In each service area of ASAP there are specific quality assurance measures, which ensure that accurate and complete data is entered into the applicant profile. 2. Prompts are given when information fields are not completed or the information does not match the required standards. 3. ASAP electronically codes requests with the appropriate contact information for sources. This eliminates human error when searching for appropriate contact information for an educational institution or employer, and saves time in processing the request. 4. In some services, once a service is complete, the work product is sent to Quality Assurance area within their department. Department QA personnel receive a prompt indicating a profile needs QA attention. Once each processing department has completed their portion of a request, the work product is sent to our Quality Assurance department via ASAP. The full time Quality Assurance personnel receive a prompt indicating that all information is ready for the final QA process. Each applicant profile is read, and thoroughly scanned for errors in reporting or formatting. Once completed, the final applicant profile is electronically transmitted to the requesting source. In order to ensure the continued accuracy of our criminal history searches, InfoMart performs routine bi-annual audits of all criminal information retrievers. These audits encompass approximately 10% of all criminal jurisdictions searched. Information

InfoMart

14

January 3, 2012

retrievers are also audited at random, and upon commission of any error. In addition, quality assurance audits are performed internally within each processing department. Standards and Methods for Doing the Background Checks – Response to the Scope of Services: 1. The contractor will provide a reliable, trustworthy and comprehensive criminal record check system. The system will be capable of checking state and federal courts in all fifty states. Additionally, the contractor must have the capacity to perform international checks for certain employees. InfoMart’s systems are relied on daily by the Federal Reserve Banks, Aflac, NFL teams, FedEx Ground, Campbell’s Soup Company, AT&T Mobility, Cox Enterprises and thousands of other corporations. All have diverse needs, require the highest degree of security and each has their own system requirements. Despite their differing needs, InfoMart meets and exceeds our clients’ expectations. InfoMart can search criminal history records in all 50 US states and internationally. In most jurisdictions, InfoMart’s criminal record checks are conducted by our team of over 1,500 field researchers. Our researchers retrieve their information directly from the primary source, by manually searching the records on file at county courthouses and municipal facilities at the local level. Where available, InfoMart also conducts record checks via county courts’ online criminal record systems. For statewide criminal histories, InfoMart deals directly with the state repository. Federal criminal history searches are conducted online directly with the federal court system. International criminal searches are researched in available courts, including federal, state or provincial levels and local levels. InfoMart’s foreign criminal background searches are conducted by information retrievers who meet InfoMart’s international criteria including expertise in local legal procedures in the areas they search. The average turnaround time is two weeks, depending on the country requested. In some cases, the information obtained may be a reflection of the political climate of that country at the time the search is performed. 2. The checks will cover misdemeanors and felonies or crimes of similar gravity with varying names or designations. The checks will cover convictions and charges as appropriate. Each time we conduct a criminal history search at the county level, InfoMart will track down both felony and misdemeanor records along with disposition dates – no matter if they are housed in separate courts – at no additional fee. InfoMart also includes the last seven years of arrest information as allowed reportable by the Fair Credit Reporting Act. InfoMart reports arrest information that covers pending cases, probationary cases and plead cases at no additional charge. (Please note: Arrest information may not be used in determining a hiring decision as specified by the FCRA.) As for state repository searches, we report only what the state provides which may or may not include felony and misdemeanor records. InfoMart will supply a list of those states that are available, the record information that is reportable, and the timeframe

InfoMart

15

January 3, 2012

in which it will take to retrieve. Tracking down dispositions is included in our statewide fee. InfoMart will return any cases that are legally reportable. We do not receive records from the courts that have been expunged, sealed or pardoned. InfoMart will report all criminal results, unless prohibited by state reporting restrictions and/or client-specific reporting restrictions. If UNC does not wish to view certain criminal information, InfoMart can implement client-specific reporting restrictions for your account during set-up. 3. The checks will be done by the home residence(s) of the employee and will cover a minimum of seven (7) years or the time since the employee became eighteen (18) years of age, whichever is shorter. Residence information used to determine which criminal jurisdiction(s) to search can be entered by UNC through WebASAP, or generated from the National Social Security Search (NSSS). InfoMart’s criminal history record checks cover at least the last seven years worth of record information. Records are searched in docket books and microfiche, if necessary. 4. Prior to a background check, an employee will complete a consent form which meets all legal requirements, to be provided by the contractor and approved by the institution requesting the checks. InfoMart requires all clients to retain applicant disclosure and consent forms for all applicants screened. On occasion, we will require these forms be sent to InfoMart, as required by employers, educational institutions and certain criminal courts. During your account set-up and implementation, InfoMart will provide a sample Disclosure and Consent Form to the institution to approve and utilize when requesting background checks. 5. When a check is requested, the employee will also provide the following information to the contractor and to the institution: full name and all previous names; Social Security Number; date of birth; Race; Sex; residence history including all addresses and all counties and states where the employee has lived during the prior 7 years; and all current drivers’ license numbers with state of issuance. InfoMart’s WebASAP software contains all of the necessary fields for requesting a background check, including the information listed above. 6. A request for a background check will be entered by the institution via a secure electronic connection to the contractor and will include the information listed in (5) above. The contractor will submit the results directly to the designated university official.

InfoMart

16

January 3, 2012

WebASAP InfoMart’s WebASAP software is a web-based application submission and tracking system for background checks. The institution user will enter a profile request on the website by entering key information, including the information listed in (5) above. Once all required information has been entered, the user submits the request. The program scans the request prior to submitting to ensure the information entered is correct, thus reducing process errors and turnaround time. Accessible 24/7, WebASAP allows users to check the status of any submission, view completed results and witness the construction of an actual profile as each piece or service is completed. Applicant data can be sorted and viewed by a variety of parameters including order date and completion date. Users can be notified of the completion of a report via e-mail, and applicant profiles can be e-mailed directly from WebASAP at any time.

WebASAP’s data entry screen. Tabs will appear to enter information for any/all services requested for an applicant.

InfoMart is able to transmit background requests and consent forms via a secure connection. All electronic data is protected using VeriSign's 128-bit encryption technology, and we employ the latest firewall and router technology to protect against unauthorized access.

InfoMart

17

January 3, 2012

Online Application InfoMart also offers an online application if the University wishes to utilize it when requesting background checks. Candidates submit their information through an online form that links directly to InfoMart’s screening software, WebASAP. Background checks are begun as soon as the applicant’s form is received, greatly decreasing your hiring time and eliminating time spent by recruiters data entering applications. InfoMart’s online application allows you to choose from a generic pre-set form, or we can customize the application to match your company identity. InfoMart provides all of the fields necessary to conduct a background check based on the services you are ordering for your candidates. If you choose to customize the application, InfoMart will work with your branding team to apply your company’s color schemes and logos to the application. In addition, form instructions can be customized for each section of the application (criminal history, education, etc.). Management of the online application is easy. InfoMart will begin the background check immediately once the application is received from the applicant, or your recruiters can review candidates through WebASAP and select which candidates to submit for a background check. 7. The contractor will provide an explanation for all jargon or acronyms used in the checks to each institution requesting checks. InfoMart strives to make our applicant profiles easy to read and understand. In addition, we can provide a Client Resource Guide that is a quick reference explaining legal issues and specifics of our services. Examples of information contained in the Guide include: a Directory of Dispositions for deciphering criminal record information, hints for quick and accurate data entry, explanation of the FCRA and more. InfoMart also sends periodic “Client Tip” emails to aid in understanding your screening program. 8. A standard background check will include state and federal criminal background checks, address verification, social security checks, and sex offender or sexual predator registry checks. Upon request by an institution the contractor will also provide the following checks: credit check, credentials verification (professional and educational), driving record, Office of Inspector General. InfoMart can provide all of the services requested by UNC (refer to the services list above for descriptions of each). If desired, InfoMart can create service packages for UNC to allow for easy and consistent ordering. Packages can include the standard background check services described above, or any other combination of screening services. Additional services can be ordered a la carte as needed. 9. The contractor must have the capacity to receive requests electronically and must transmit the results of checks electronically, with preference given to contractors who can deliver these results through PeopleAdmin or PeopleSoft. Candidates should have the ability to electronically see the results of their background checks, when requested. Contractors should detail their practice/policies for handling these requests.

InfoMart

18

January 3, 2012

InfoMart can receive requests and transmit results electronically via our web-based software, WebASAP (described above), or through software integration with your HRIS or ATS of choice, including PeopleAdmin or PeopleSoft. We have completed integrations for most of the popular HRIS systems including PeopleSoft, Recruitsoft and Workscape, and can perform integrations with any HR-XML compliant application. Integration details can be determined during the implementation phase. Our web-based application, WebASAP, helps clients stay in compliance with the FCRA and more stringent state laws by automatically producing state-specific adverse action documentation that can be emailed to the applicant. In addition, InfoMart has personnel dedicated to handling all FCRA disputes. An InfoMart Applicant Advocate personally works with each applicant regarding disputed information. Copies of the applicant’s background screening results can be delivered via mail, fax or email, based on the applicant’s preference. 10. The contractor must receive and return the request for a check within a three workday period, provided that for multi-state checks and for international checks, the time for response may be extended for a reasonable time. In situations where a particular background check will need a reasonable extension, the contractor is still expected to communicate any delay in writing, and provide a response time estimate. InfoMart’s target is to have a completed profile returned to our clients in under three business days. Our current average is under 2.5 business days. Turnaround time for international criminal history results averages 2-3 weeks, but can vary by country. While we strive to have all profiles completed within three business days, delays are from time-to-time inevitable. When these delays do occur, InfoMart takes measures to keep our clients informed. For one, our WebASAP system features a bulletin that notifies clients of any court, school or business closures that may result in delayed profiles. Also, on the third business day after an applicant is submitted, clients receive status phone calls or e-mails that report the estimated time of a profile’s completion. 11. The contractor will abide by all applicable state and federal laws, regulations and rules including but not limited to the Fair Credit Reporting Act. At InfoMart, we realize that providing accurate, detailed profiles and rapid turnaround doesn’t do our clients – or ourselves – any good if our practices are not 100 percent legal. Therefore, keeping ourselves apprised of and in compliance with all federal and state legislation applicable to our business is an ongoing priority. InfoMart has a fulltime compliance department and legal counsel available to ensure full legal compliance. Our dedicated staff of specialists is committed to keeping current on the legal developments in every jurisdiction we serve. In addition to monitoring alterations to the Fair Credit Reporting Act (FCRA), we maintain an up-todate database of literature on all state laws and regulations. We also have employment law firm, Seyfarth Shaw, LLP on retainer to assist with any compliance questions or issues.

InfoMart

19

January 3, 2012

12. The contractor must agree to use its best and utmost efforts to secure correct and complete background checks and to be responsible for negligent or intentional errors on its part. The contractor must agree to indemnify and hold harmless and defend The University System of North Carolina against all claims of whatever kind arising out of its negligence in regard to the contract and to provide evidence of insurance, naming as additional insured The University System of North Carolina. We’ve earned the trust of thousands of companies worldwide in part through our ability to report to them the most accurate applicant background information available. To ensure that we continue to deliver errorless data to our clients, InfoMart has developed numerous checks and balances, programs and policies. As a result, our average error rate is less than 0.2% of all requests per month. InfoMart agrees to follow reasonable procedures to assure maximum possible accuracy of information, and to re-verify the results of a search if requested by the client or applicant with no additional charge if inaccuracies are found. InfoMart agrees to be responsible for actual damages for third party claims directly resulting from InfoMart’s sole negligence in assembling the consumer report. While InfoMart does not provide legal counsel, we will readily assist the University with any legal actions that are a direct result of an InfoMart background check. This support includes providing supporting documentation, testimony or other assistance in defense of the screening process or the data uncovered. Upon entering into an agreement with the University System, InfoMart will name the UNC System as an additional insured and provide a certificate of insurance indicating such. 13. The contractor must agree to maintain all requests and results confidentially and securely, and to abide by all relevant federal and state laws governing the privacy of this information. The contractor also must agree to provide copies of all requests and results for the life of this contract and for a five-year period following the termination of this agreement. As a Consumer Reporting Agency, InfoMart is required by law to retain records for a period of seven years on the background checks we perform. We currently adhere to this requirement for all hardcopy materials and exceed this requirement for electronic data. We have electronic copies of all profiles we have generated dating back to 1993 when we began developing systems to automate our background screening process. It is not likely we will ever destroy this data, but in the event we do, InfoMart is still bound by the federally-mandated seven year retention period. Data is stored both internally at InfoMart’s corporate headquarters, as well as at a safe storage facility offsite. Our clients are able to retrieve this information per request. Archived information pertaining to investigative reports on behalf of our clients is available through our online systems. There is no cost to have these records retrieved. 14. Based on FY 2011-2012 results, the University system anticipates over 16,000 checks (this number could be lower due to economic downturn and hiring freezes)

InfoMart

20

January 3, 2012

will be requested on an annual basis, of which 2/3 will be within North Carolina only. Volume is estimated; it is not guaranteed. InfoMart is fully equipped to handle the volume projections provided by the University System. Prices quoted in this proposal are reflective of the volume estimates, but are not dependent upon meeting any volume requirements. 15. After the contract is awarded, on an ongoing basis, the contractor(s) will provide training, guidance re: applicable laws, compliance with the Fair Credit Reporting Act, and sample communications for campus and GA administrators. These services shall be built into the pricing for basic background checks (see cost sheet). InfoMart offers a variety of training options via onsite training classes, video conferencing, conference calling or computer-based training (CBT). As part of your account set up process, University team members will be trained on WebASAP, InfoMart’s web-based software. The InfoMart Training Team can also attend campus meetings to train on FCRA compliance, ordering procedures and how to use your reports effectively. InfoMart also provides a number of publications including our Client Resource Guide and “What Employers Need to Know” - a guide to understanding employer obligations under the FCRA. InfoMart can customize training materials, intranet sites and programs specific to a client’s screening processes. We have found this to be the best practice in rolling out a successful screening program on a large scale. Ongoing training sessions will be provided as requested; there are no additional charges for training at any time. 16. After the contract is in place, a contract administrator, located in the UNC General Administration, will facilitate the activities anticipated by this proposal and will be available to answer questions or to address concerns. InfoMart will provide the contract administrator with all of the tools and resources necessary to effectively manage your screening program. 17. The contract period will be one year from date of award. At the option of UNC, it can be extended for up to two additional one-year periods under the same terms, conditions, and pricing. The initial contract period is one year, with the right of the University to cancel it upon breach within thirty days’ written notice. The contract administrator shall have the option to renew the agreement of two additional oneyear terms under the same terms, conditions and pricing. InfoMart agrees to these terms. 18. The Contractor shall provide monthly reports to the individual constituent institutions for that institution’s background check requests, including total number of background checks and average turnaround times. Preference will be given to any contractor that can provide this and additional information via an interactive dashboard.

InfoMart

21

January 3, 2012

InfoMart offers robust reporting capabilities within WebASAP. Users have access online to the following reports: Background Check Overview Report Displays the number of applicant profile requests ordered within a specified timeframe, with the option to group results based on billing code, user, purpose or reference number. Background Check Turnaround Report Shows the number of applicant profile requests by turnaround time within a specific date range. You can view this information by billing code, creator, purpose or reference number. You can also drill down into the report for a list of applicant profile requests that took a specific amount of time to complete. Criminal Record Detail Report Calculates statistics on the criminal records found on applicants you submitted. These include the number of applicants with a record and a categorical breakdown of the charges found on those records. Screening Summary Report Provides an overview of applicant profiles ordered within a specific calendar period, displaying summarized results for applicants who were screened for Criminal History, Motor Vehicle Records, Drug Testing and/or Credit History. Statewide Availability Report Displays criminal history statewide search availability for each state. Invoicing Report Shows a summary of invoices whose dates fall within a specific calendar period. Access Report Lists all users authorized to access your WebASAP account or people designated to receive profiles via fax or e-mail. Needs Additional Information Report Lists applicants for whom InfoMart requires additional information before the background check can continue. In addition, our Client Relations Department is available to assist in any additional ad hoc reporting needs. The Status screen in WebASAP provides a quick glance at the status of your background screening requests. Applicant data can be sorted and viewed by a variety of parameters including order date and completion date.

InfoMart

22

January 3, 2012

Cost Proposal Contractors MUST comply with this cost proposal matter. A worksheet is provided on Page 9 of the RFP. Standard background checks will include state and federal criminal background checks, address verification, social security checks, and sex offender registry checks. Optional search requests are itemized separately. Please see the separate sealed envelope with InfoMart’s Cost Proposal.

InfoMart

23

January 3, 2012

Attachments     

Cost Proposal (contained in a separate envelope per RFP instructions) Federal Employer Identification Number Form References Form Financial Statement Woman-Owned Business Enterprise Certification

InfoMart

24

January 3, 2012

Solicitation (IFB, RFP, RFQ) No. __68-GAEB1012_________________________________ Bidder/Offeror: ___InfoMart, Inc._______________________________________________

THIS PAGE IS TO BE FILLED OUT AND RETURNED WITH YOUR BID. FAILURE TO DO SO MAY SUBJECT YOUR BID TO REJECTION.

ATTENTION

Federal Employer Identification Number or alternate identification number (e.g., Social Security Number) is used for internal processing, including bid tabulation.

Enter ID number here: _

_____________________________

Pursuant to N.C.G.S. 132-1.10(b) this identification number shall not be released to the public.

THIS SPACE INTENTIONALLY LEFT BLANK

OFFERORS SHALL PROVIDE A MINIMUM OF THREE (3) HIGHER EDUCATION REFERENCES FOR WHOM THEY HAVE PERFORMED SIMILAR WORK DURING THE PAST THREE (3) YEARS. (1) CLIENT NAME ____________Duke University____________________________________________ ADDRESS (Street) ____________HR – PO # 4520775471, 705 Broad St., Box 90496_____ ADDRESS (City, St, Zip) ______Durham, NC 27708________________________________________ CONTACT NAME _____________Denise Motley‐Johnston____________________________________ TELEPHONE/E‐MAIL ________(919) 684‐0855 / [email protected]__________ (2) CLIENT NAME ____________Emory University – Nell Hodgson Woodruff School of Nursing ADDRESS (Street) _____________1520 Clifton Road__________________________________________ ADDRESS (City, St, Zip) _______Atlanta, GA 30322‐4201___________________________________ CONTACT NAME ______________Nicole Ingram________________________________________________ TELEPHONE/E‐MAIL _________(404) 727‐5498 / [email protected]__________________ (3) CLIENT NAME ____________Belmont Abbey College____________________________________ ADDRESS (Street) ____________100 Belmont Mt. Holly Road_______________________________ ADDRESS (City, St, Zip) ______Belmont, NC 28012_________________________________________ CONTACT NAME ______________Mary Beth McAvoy_________________________________________ TELEPHONE/E‐MAIL _________(704) 461‐6714 / [email protected]_________ BY:__________________________TITLE:__Charles Esposito, CEO_______DATE:___January 2, 2013_______ THIS PAGE SHALL BE COMPLETED AND SUBMITTED AS A PART OF YOUR PROPOSAL. 

Suggest Documents