Europcar, Your Way Always

Europcar presentation

Europcar presentation

Europcar Presentation

Europcar,

Leader with Global Reach

• European Leader in car rental services • One of the major mobility players • Global presence in more than 140 countries • Consolidated sales of €1,903 million in 2013 • 6,000 employees • Access to one of the largest car rental networks in the world World’s Leading Green Transport Solution Company

Europe’s Leading Car Hire

• Average fleet of over 183,600 vehicles

Europe’s Responsible Tourism Award

• Greenest and most reliable fleet Australia’s Leading Car Hire

Middle East Leading Car Hire

• An award winning company

Africa’s Leading Car Hire

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Europcar Presentation

One of the largest car rental networks in the World

Planned opening ’14,’15 Europcar Presence ‘13 Partner

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Europcar Presentation

2014

Fleet deliveries

93% of fleet purchase for the Group was made under buyback1 in 2014. TOYOTA 2%

OTHERS 3%

BMW - MINI 1%

AUDI 7% SEAT 4%

HYUNDAI - KIA 6% FORD 3%

SKODA 3%

DAIMLER 6%

VW 20%

PSA 9%

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VW GROUP 34%

FIAT GROUP (Incl. IVECO) 15%

RENAULT-NISSAN 10% GM 11%

Constantly renewed fleet: • Average age is between 4 to 7 months (depending on the period of the year). • Average CO2 emissions felt below 120 g/km at year end vs. 123,32 at European level. •E  uropcar always infleets the latest models, technologies and equipments available from car makers. • More than 260.000 units acquired in 2014.

1 Buyback and Lease 2 Source Jato Dynamics

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Europcar Presentation

Team Europcar

Professional Cycling Team since 2011 • Team Europcar partnership renewed until end 2015 • International presence

• 2013 Media Value: €24 million euros (+33% between 2012 and 2013)

• 4 674 advertising TV spots equivalent

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Unique Product

Unique Product

Unique product

A technology-driven company to improve Customer Experience > RANGE OF B-to-B solutions

> Customer friendly website, 3-step booking, CO2 filter, maps and directions, etc.

> iPad / iPhone v.2 Android v.1 Mobile website V.2

> Self service kiosk

> E-Ready service

> Automated return hand-held solution

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GDS Guide

GDS Guide

Car Guide   

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                                                                                                                                                                                                  

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      

  

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Car Guide     

汽車系統訂位指引 汽車系統訂位指引 訂位指引 香港 香港 汽車系統 汽車系統

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傳真  傳真  

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 租車資料庫查詢 租車資料庫查詢 資料庫查詢 查看特別設備的索引    查看租車公司的代號索引   查看租車種類的索引    利用租車公司的代碼查看資料篇  例租車公司在的代號  解碼及縮碼 解碼及縮碼 利用租車公司的全名顯示代碼  利用租車公司的代碼顯示全名  利用租車種類的代碼顯示全名  例租車種類的代碼     基本租車公司一覽表 基本租車公司一覽表 覽表 租車公司一覽表的資料篇   租車公司一覽表   城市取車日子還車日子取車時間還車時間  重新顯示租車公司一覽表   從訂位記錄中查閱租車公司一覽表   例行段號碼 查閱租車規則  例租車公司一覽表內之行數 查閱租車公司規定   例租車公司一覽表內之行數   租車價格一覽表 租車價格一覽表 租車價格一覽表的資料篇   顯示指定租車公司價錢   租車公司城市取車日子還車日子取車時間還車時間  再次顯示租車價格一覽表   查閱租車規則  例租車價格一覽表內之行數    查閱租車公司規定   (例: P = policy 公司規定)   租車 從租車表內租車   例租車表內之行數 如旅客訂位記錄內多於一人 必須在租車時指定人客   例姓名欄  直接租車  租車公司狀態代碼租車數量城市取車日子還車日子 租車種類取車時間還車時間   輸入租車補註行段   租車公司狀態代碼租車數量城市取車日子還車日子租車種類 取車時間還車時間租車價錢附加資料確認號碼     訂車的附加資料 訂車的附加資料 儲存飛行哩程的會員卡號  例飛行哩程卡號 租車會員咭號碼   例會員咭號碼 商業團體的用户號碼   例用户號碼 選取最優惠價錢    例優惠價錢代號 加附加資料   要求特別設備參考   每次最多種設備要求 取車時間   還車時間   租車種類參考   例標準自動波 輸入信用咭資料作保證      代表信用咭之有效日期信用咭持有人  輸入信用咭資料作預先付款    代表信用咭之有效日期信用咭持有人  修改 修改 修改取車日期  例租車行段 修改還車日期   修改取車及還車日期    修改取車時間   修改還車時間   修改或加上商業團體的用户號碼    修改租車種類參考   例標準自動波 要求特別設備參考   例小童座椅 加附加資料    取消附加資料       

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版本一年月

11

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Easy steps: CHECK – LOOK – BOOK Check the information:

LOCATION: CQLEPPAR

car type: cp*epparc01/m

12

car policy: Cp*epcdg

13

car avaibility:

book line 1:

14

example:

cancel a booking:

15

It’s easy to book Europcar in Amadeus

Basic Direct Sell Entry Without Air Segment

CSEPLHR1DEC-4DEC/VT-IDMR/ARR-0900/RT-0900/CD-XXXXXXX

With An Air Segment

CSEPS2/VT-IDMR/CD-XXXXXXX (Note example after segment 2)

Deliver and Collection Direct Sell Entry CSEPFRA1DEC-4DEC/VT-IDMR/ARR-0900/RT-0900/CD-XXXXXXX/DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-H01162565656/COL-A1-2 London Road-CI-Leicester-CO-gb-ZP-le1 1aa-PH-01162111111 *Please note, for UK rentals we will ignore the location you use and apply the correct branch depending on delivery details

Sell Options Drop Off Location

/DO- (Use when drop off location is different from pick up location)

Special Information

/SI-

Special Equipment

/SQ-

Evoucher Full Credit Value

/VV-FC

Evoucher Group & Day Value

/VV-GDA

Evoucher Specified Value

/VV-EUR200

Billing Reference/Customer reference

/BR-

Billing Number

/BN- (Must be used with Evoucher value and contains CD number or IATA to be charged)

*Please Note, when issuing Evouchers for Advantage please enter the Advantage travel Contract id in the /CD- fields & your IATA in the /BN-

Delivery Details

/DEL-

Collection Details

/COLDEL and COL Additions

Street Name/Number

A1-

City

CI-

Country Code

CO-

Post Code

ZP-

Contact Tel Number

PH-

Example Delivery

/DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656

Example Collection

/COL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656

Delivery & Collection with same addr

/DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656/COL-SAME

16

It’s easy to book Europcar in Amadeus

Modify Entries Pick Up Date

2/DT-01SEP (Amends pick up date to 1st Sep for segment 2)

Return Date

2/DD-08SEP (Amends return date to 8th Sep for segment 2)

Pick Up & Return Date

2/DT-01SEP/DD-08SEP (Amends Both dates for segment 2)

Pick Up Time

2/ARR-9A (Amends pick up time to 0900 for segment 2)

Return Time

2/RT-9A (Amends return time to 0900 for segment 2)

Vehicle

2/VT-CCMR (Amends vehicle to CCMR for segment 2)

General Evoucher Entry

CVP/S1/ET

Add Full Credit Evoucher

CVP/S2/ET/VV-FC (Amends res to Full Credit Evoucher for segment 2)

Add Group & Day Evoucher

CVP/S2/ET/VV-GDA (Amends res to Group & Days Evoucher for segment 2)

Add Specific Value Evoucher

CVP/S2/ET/VV-EUR200 (Amends res to 200 EUR Evoucher for segment 2)

Cancel Booking

XE2 (Cancels segment 2)

Information Entries Location Search By Country

CLEPGB-A (for Airports) *Please note change -C (For City) -X (For Rail)

Location Search By City

CLEPLON-A *Please note change -C (For City) -X (For Rail)

Car Information by Location

CPOEPLHR/VEH

Location Information

GGCAREPLHR

Without Air Segment

CSEPLHR1DEC-4DEC/VT-IDMR/ARR-0900/RT-0900/CD-XXXXXXX

17

1 Check Europcar Downtown location in Paris: Entry: CLEPCITY CODE (enter)

2 Check Europcar City location in Paris: Entry: CLEPPAR-C

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3 Check car availability: CAEPCDG15APR-16APR/ ARR-1000/RT-1800/VT-EDMR

4 See rate rules: CR1/T: CHECK TAX RULES FOR LINE 1

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CR1/S: CHECK SURCHARGES RULES FOR LINE 1

CR1/L: CHECK LOCATION INFORMATION

20

It’s easy to book Europcar in Amadeus

Means of payment list of e-voucher option billing number

/BN-45698555

billing reference

/BN-a12345

form of payment (applicable to travel agent only)

/FP-CASH-eur66.46

reissue ane-vouncher (e.g. after car segment modified) where the renter is p1

cvp/s2/et/p1

other documents issue an invoice

inv or ine

issue an itinerary

iep

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Carmaster

Low to high rate availability display

Use CAL for a leisure client, who is searching for the lowest rate or business client, who has a Corporate Discount (/CD-) number. The rates are sorted low-to-high by Approximate Total rate amount.

input: CAL12MAR-19MARLHR/ARR-1000/DT-1000 response:

22

explanation:

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input: CAL03MAR-05MARLHR/ARR-100/DT-1000/CD-EP80132892 (including a corporate code)

response:

The rates are Fully Qualified against the agent entry. All rates shown include corporate benefits associated with the CD number entered in the availability request.

24

Car index display

input: CAicasablanca

response:

explanation:

25

Availability basic availability (CAA) with air segment h/caa Please note the caa functionality has been withdrawn from the system on 05 January 2007. Please use the cal formats for car hire availability.

Low to High Availability (CAL) with Air Segments h/caL Following flight or Prompt

low to high availability (cal) without air segment h/cal

26

27

direct sell (continued)

request car (not represented in carmaster) via carrier h/0car

change segment status h/@car

28

optional fields for segment sell h/car/

29

Car availability CRACDG27FEB-28FEB/CEP/ARR-1000/DT-100

30

Worldspan Car Select Quick Reference

Direct sell with corporate number CRNCDG26FEB-27FEB/CEP/VEDMR/ARR-1500/DT-1500/CD-80132892

31

Worldspan Car Select Quick Reference

32

Worldspan Car Select Quick Reference

33

Click4Wheels Guide

Click4Wheels Guide

Making a reservation through www.click4wheels.com Driver’s Name

Mr John Smith

Europcar Driver ID

N/A Pick up

Retrun

Location

Paris CDG Aiport

Paris CDG Airport

Date

20 January 2015

22 January 2015

Time

09:00

09:00

Fligh No

AF211

Vehicle Group

Economy 4-5 Doors, Manual Drive

Optional Equipment

NVO

Remarks

-

1 Login with your Partner ID / Login / Password

35

2 Enter Itinerary Key in “pick-up & drop-off city”, “pick-up & drop-off date & time”.

3 Select “Payment” & “Rate” type, “Equipment” Choose the extras according to the driver’s requirement. In this case, it will be NVO. Click “Rate Quote” or “1 to 5 Rate Quotes”

36

4 Choose a Car Model & Optional insurances 1 - Choose the Vehicle & Optional insurances according to the client’s requirements. 2 - Complète the reservation a. Enter the driver’s details : “Last Name”, “First Name”, “Europcar ID” if provided, “Email” & “Flight Number” b. Enter your (Travel Agent) details : “Agent Name”, “Agency Telephone Number”. c. Click “Confirm”.

5 Reservation is confirmed You & the Driver will receive the confirmation email with Europcar reservation number & the driver’s itinerary.

37

6 Access to your Customer files to cancel a reservationment Retrieving / Duplicating / Modifying / Cancelling can be managed under the “Customer Files” section. To cancel a reservation, select the reservation and click on “Cancel”.

7 Cancel the reservation If you cancel the reservation, you will be asked to confirm the cancellation by clicking on “Cancel the reservation”.

38

ACRISS Car Classification System (ACCS) Codes 2006

Category

Type

Transmission/Drive

Fuel/Airconditioning

M

Mini

B

2-3 Door

m

Manual Unspecified Drive

R

Unspecified Fuel/Power With Air

N

Mini Elite

C

2/4 Door

n

Manual 4WD

N

Unspecified Fuel/Power Without Air

E

Economy

D

4-5 Door

c

Manual AWD

D

Diesel Air

H

Economy Elite

W

Wagon/Estate

a

Auto Unspecified Drive

Q

Diesel No Air

C

Compact

V

Passenger Van

b

Auto 4WD

H

Hybrid Air

D

Compact Elite

L

Limousine

d

Auto AWD

I

Hybrid No Air

I

Intermediate

S

Sport

E

Electric Air

J

Intermediate Elite

T

Convertible

C

Electric No Air

S

Standard

F

SUV

L

LPG/Compressed Gas Air

R

Standard Elite

J

Open Air All Terrain

S

LPG/Compressed Gas No Air

F

Fullsize

X

Special

A

Hydrogen Air

G

Fullsize Elite

P

Pick up Regular Cab

B

Hydrogen No Air

P

Premium

Q

Pick up Extended Cab

M

Multi Fuel/Power Air

U

Premium Elite

Z

Special Offer Car

F

Multi fuel/power No Air

L

Luxury

E

Coupe

V

Petrol Air

W

Luxury Elite

M

Monospace

Z

Petrol No Air

O

Oversize

R

Recreational Vehicle

U

Ethanol Air

X

special

H

Motor home

X

Ethanol No Air

Y

2 Wheel Vehicle

N

Roadster

G

Crossover

K

Commercial Van/Truck

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ACRISS Passenger van coding

code*

description

IV

6 Seats

JV

Elite 6 Seats

SV

7 Seats

RV

Elite 7 Seats

FV

7 Seats, plus more space

GV

Elite 7 Seats, plus more space

PV

8 Seats

UV

Elite 8 Seats

LV

9 Seats

WV

Elite 9 Seats

XV

12 Seats

OV

15+ Seats

* 2 first letters

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Fleet

Fleet

& General Terms and Condition by country

Fleet : AUSTRALIA

HYUNDAI I20 3DR* I ECMR

HYUNDAI I20 5DR* I CDAR

4

5

2

162

5

3

5

3

162 3

4

3

4

124 3

TOYOTA COROLLA* I IDMR

4

3

5

3

171

5

4

5

5

NISSAN X-TRAIL* I SFMR

5

3

5

4

228

: Passagers -

: Luggage -

3

153 3

Diesel only

5

4

223

5

4

168 3

: Highest CO2 emission/car -

: Auto -

42

3

TOYOTA CAMRY* I FDAR Diesel only

Diesel only

5

*Or similar : Door -

4

NISSAN X-TRAIL AUTo* I SFDR 5

VW PASSAT* I FCAR 4

3

187 3

Diesel only

2

169 3

Diesel only

5

3

Diesel only

5

137 3

5

VW GOLF CABRIOLET* I ITAR

203 3

Diesel only

5

3

Diesel only

HYUNDAI ELANTRA* I SDAR

AUDI A3* I IXAR

126

Diesel only

4

MITSUBISHI ASX* I IFAR 5

3

3

HYUNDAI ACCENT* I IDAR

144 3

Diesel only

5

5

Diesel only

Diesel only

2

Diesel only

5

VW GOLF* I ICAR

AUDI A1* I CXAR

HYUNDAI GETZ 5DR* I CDMR

Diesel only

Diesel only

: Manual

5

4

264 3

Fleet : AUSTRALIA

MITSUBISHI PAJERO* I FFAR

SUBARU OUTBACK* I FWAR

Diesel only

5

5

4

243 3

5

AUDI A5 CABRIOLET* I PTAR

5

4

259 3

4

2

178 3

8

4

5

4

: Passagers -

: Luggage -

Diesel only

5

3

175 3

Diesel only

Diesel only

5

4

4

149 3

*Or similar : Door -

169 3

Mercedes-Benz E200* I LXAR

AUDI A6* I LDAR 4

169 3

4

AUDI A4 AVANT* I PWAR 4

259 3

Diesel only

5

5

Diesel only

5

AUDI A5 SPORTBACK* I LCAR

Diesel only

4

KIA GRAND CARNIVAL* I PVAR

Diesel only

2

AUDI A4* I PDAR

Diesel only

: Highest CO2 emission/car -

: Auto -

43

: Manual

5

4

160 3

Terms and Conditions Australia Tax: Subject to change by governmental law “10% Goods and Service (GST); 3,5% Stamp Duty”

Right or Left side of the road: Left

Currency: AUD

Age: 21 or 25 years according to the car group.

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Full Driving licence held for at least three years.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Diners Club, Master Card, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Collision Damage, C.D.W., Theft Waiver and W.W.I.: Charges may vary by station and by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic : Available between Europcar stations. B) International: Not available.

Other Services: Baby safety seat 0-13kg, 0-29lb (0-12 months) Child safety seat 15-30kg, 33lb-66lb (4-7 years) Toddler safety seat 9-18kg, 20lb-40lb (1-3 years)

2nd Spare Wheel: required for FFAR on some remote routes

Luggage Trailer: IVAR bookings only

Tolls: Drivers are responsible for all toll charges throughout Australia. All tolls incurred by the vehicle when used on any Australian toll road will be billed by an independent tolling provider, Roads and Maritime Services (RMS) directly to the driver. All Eur

Refueling charge: Vehicles are supplied with a full tank of fuel and must be returned with the same or a refueling fee will be charged to the driver upon return at the location. Prepurchased fuel is available at some locations.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

44

Fleet : NEW ZEALAND

Hyundai getz 1,4* I CDAR

KIA RIO 1,5* I ECMR Diesel only

4

4

3

120

4

3

subaru forrester* I IFAR

4

3

150 3

4

5

189 3

4

0

5

4

203 3

5

4

5

4

5

5

271 3

5

4

225 3

: Passagers -

4

: Luggage -

5

5

242

5

4

118 3

: Highest CO2 emission/car -

: Auto -

Diesel only

5

5

249 3

KIA CARNIVALE 2,5* I PVAR

45

Diesel only

4

: Manual

3

HOLDEN COMMODORE WAGON 4.0* I FWAR

Diesel only

*Or similar : Door -

Diesel only

4

BMW 320D SEDAN AUTO* I PDAR

Diesel only

4

132 3

Diesel only

5

TOYOTA PRADO VX 3.0* I PFAR

3

TOYOTA HILUX SR5 4X4* I SFBR 4

258 3

HYUNDAI SANTE FE 2,2* I FFAR

215 3

5

Diesel only

Diesel only

4

173 3

Diesel only

4

subaru outback 2,5* I sfar 5

FORD XR6 4,0* I FDAR

3

bmw 116 i* I ixar

236 3

Diesel only

4

4

Diesel only

4

suzuki kizashi glx 2,4* I sdar

Diesel only

4

toyota hiace* I ivar

Diesel only

5

Toyota corolla 1,8* I IDAR

Diesel only

8

7

262 3

Terms and Conditions New Zealand Tax: Subject to change by governmental law 12,50%

Right or Left side of the road: Left

Currency: NZD

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: Minimum driver age is 21 or 25 years, according to the car group. When renting a vehicle, a driver qualified as a “young driver” (drivers under 25 years old) pays a specific charge (from NZD12 per day) (the “Young Driver Surcharge”).

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least one year.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Diners Club, Master Card, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Collision Damage, C.D.W., Theft Waiver and W.W.I.: Charges may vary by station and by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic : Available between Europcar stations. B) International : Not available.

Other Services: Baby safety seat 0-13kg, 0-29lb (0-12 months) Child safety seat 15-30kg, 33lb-66lb (4-7 years) Toddler safety seat 9-18kg, 20lb-40lb (1-3 years)

Luggage Trailer: IVAR bookings only

Refuelling charge: Vehicles are supplied with a full tank of fuel and must be returned with the same or a refuelling fee will be charged to the driver upon return at the location. Prepurchased fuel is available at some locations.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

46

Fleet : BELGIUM

OPEL CORSA 1.2* I ECMV

OPEL CORSA 1.2 AUTO* I ECAR Diesel only

3

5

1

145 3

3

5

2

128

Diesel only

4

2

118

4

3

5

2

139 3

2

154

OPEL ASTRA 1.7 WAGON* I CWMD 4

3

5

4

119

3

3

137

3

3

VW TIGUAN 2.0 4WD* I SFNR 5

3

150

5

5

3

173 3

: Passagers -

: Luggage -

5

2

134

3

9

5

206

3

3

: Highest CO2 emission/car -

: Auto -

47

: Manual

3

MERCEDES NEW A-CLASS 180* I DDMD Diesel only

5

5

2

122

3

3

OPEL INSIGNIA 2.0* I SDMD Diesel only

5

3

146

3

3

FORD GALAXY 2.0 WAGON* I FVMD

Diesel only

*Or similar : Door -

Diesel only

5

VW T5 BUS 2.0 TDI* I SVMD 5

3

3

Diesel only

Diesel only

5

3

MERCEDES CLASS B AUTO* I SDAV

Diesel only

5

119

Diesel only

CITROEN C4 PICASSO 1.6* I IMMD 5

1

FIAT 500L 1.6* I CCMD 5

Diesel only

5

5

Diesel only

VW GOLF 7 1.2* I CCMV 4

Diesel only

4

3

VW GOLF 7 1.6 AUTO* I CCAR

AUDI A1 1.6* I HCMR 3

FIAT 500 1.2 CABRIO* I ETMR

Diesel only

Diesel only

5

7

3

182

3

3

Fleet : BELGIUM

MERCEDES CLASS C AUTO* I PDAD

PEUGEOT RCZ 1.6* I PSMR

Diesel only

5

5

4

128 3

3

MERCEDES CLASS E AUTO* I LDAD

5

4

3

155

5

4

132 3

3

MERCEDES CLASS M 4X4 AUTO* I XFAD

: Passagers -

: Luggage -

5

3

119

5

5

5

254 3

3

: Highest CO2 emission/car -

: Auto -

48

: Manual

3

3

MERCEDES SLK 200 K AUTO* I XTAR

Diesel only

*Or similar : Door -

Diesel only

5

3

Diesel only

5

VOLVO V60 1.6 WAGON* I PWMD

Diesel only

Diesel only

2

2

1

211 3

Terms and Conditions Belgium Tax: Subject to change by governmental law 21,00% Eco tax: 4 €

Right or Left side of the road: Right

Currency: Euros

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: Minimum driver age is 23, 25 or 30 years according to the car group. When renting a vehicle, a driver qualified as a “young driver” (from 21 to 23 years old) pays a specific charge: the “Young Driver Surcharge”

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least one year, according to the car group.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Diners Club, Eurocard, Master Card, Visa.Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Collision Damage, C.D.W., SCDW, POM, WWI, Theft Waiver and P.A.I.: Charges may vary by station and by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic: Available between all Europcar stations. B) International: Details are available from Europcar Reservation Office.

Other Services: CSI Child Seat Infant(0 to 12 months/0-13 kgs) CSB Child Seat Baby (1 to 3 years/9-18 kgs) CST Child Seat Toddler(4 to 7 years/15-30 kgs) CBS Child Booster Seat (under 135 cms or up to 12 years old) Navigation System

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

49

Fleet : FRANCE

SMART FORTWO AUTO A/C* I MBAR

FIAT 500 A/C* I MBMR

Diesel only

3

5

1

98

3

3

TOYOTA AURIS AUTO A/C* I CDAR

5

1

119

5

2

164 3

RENAULT MEGANE GPS A/C* I CDMD 5

2

117

3

5

3

119 3

5

3

118

5

2

109

CITROEN DS3 GPS A/C* I HCMR

RENAULT SCENIC A/C* I IMMR

5

1

132

5

3

129

VW EOS AUTO A/C* I ITAR 4

2

145 3

: Passagers -

: Luggage -

2

118

3

LANCIA YPSILON A/C* I ECMR Diesel only

5

2

135

3

CITROEN DS3 CAB A/C* I NTMR Diesel only

4

1

136

3

VW COCCINELLE A/C* I ITMR

: Highest CO2 emission/car -

: Auto -

50

Diesel only

3

*Or similar : Door -

5

Diesel only

3

3

5

3

3

Diesel only

5

Diesel only

Diesel only

5

3

150 3

PEUGEOT 308 A/C* I CDMR

5

3

Diesel only

5

2

Diesel only

5

PEUGEOT 208 A/C* I EDMR

3

VW GOLF GPS A/C* I DDMR

Diesel only

5

4

Diesel only

5

VW GOLF AUTO GPS A/C* I DDAR

Diesel only

3

3

Diesel only

5

MINI COOPER AUTO A/C* I CBAR Diesel only

: Manual

4

2

149

3

Fleet : FRANCE

TOYOTA VERSO A/C* I IWMR

PEUGEOT 508 A/C* I SDMR

AUDI Q5 AUTO A/C* I FFAR

Diesel only

Diesel only

Diesel only

5

5

4

134

5

3

RENAULT GRAND ESPACE A/C * I FVMR

5

4

163

MERCEDES CLASSe C AUTO A/C* I PDAR

Diesel only

5

7

4

205

5

3

4-5

3

3

MERCEDES CLASSE e AUTO A/C * I LDAR

AUDI A5 SB AUTO A/C* I UDAR

5

4

4

2

127 3

AUDI A8 AUTO A/C* I XCAR

: Passagers -

5

: Luggage -

5

3

139

3

MERCEDES VITO COMBI A/C* I LVMR Diesel only

9

3

195

5

4

169 3

: Highest CO2 emission/car -

: Auto -

51

Diesel only

5

: Manual

3

MERCEDES ML AUTO A/C* I XFAR

Diesel only

*Or similar : Door -

Diesel only

5

181 3

Diesel only

3

169 3

Diesel only

5

208 3

4

Citroen DS5 a/c* I PDMR 5

154 3

Diesel only

8

5

Diesel only

MERCEDES VIANO AUTO A/C* I PVAR 5

5

3

5

4

189 3

Terms and Conditions France Tax: Subject to change by governmental law 20,00%

Right or Left side of the road: Right

Currency: Euros

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: 18 years old minimum with a minimum years of driving experience according to the car category. Drivers under 25 yo. will be charged of the young driver surchage.

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least one year. (If the driver had his driving license within the french supervised driving program, he can rent certain types of vehicles the day after the driving license delivery, details are available from Europcar Reservation Office.)

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Diners Club, Euro Card, JCB, Master Card, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic : Available between all Europcar stations (except for Corsica if pick-up and return stations are not both located in Corsica). B) International : Available - Details are available from Europcar Reservation Office.

Other Services: Luggage Rack, Infant Seats (mandatory by law for infant under 10 years), Baby Seats.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

52

Fleet : GERMANY

VW POLO* I ECMR

OPEL ADAM* I MCMR

SEAT IBIZA KOMBi* I EWMR

Diesel only

3

4

1

105

Diesel only

2

3

5

1

134

Diesel only

4

4

1

110

5

2

1

139

5

3

127

5

2

137

NISSAN QASHQAI 4X4* I IFNR 5

3

155

5

1

124

: Passagers -

: Luggage -

5

1

135

3

Diesel only

5

2

127

5

2

134

: Highest CO2 emission/car -

53

Diesel only

5

3

: Auto -

3

VW PASSAT STW auto* I IWAR Diesel only

*Or similar : Door -

3

Diesel only

4

3

VW TOURAN* I IVMR 5

3

99

VW PASSAT* I IDMR

Diesel only

5

2

Diesel only

2

3

5

Vw GOLF WITH NVS* I CXMR 4

3

Diesel only

4

3

Diesel only

AUDI A1* I HCMR

AUDI A3* I DCMR

139

Diesel only

4

Vw GOLF VARIANT* I CWMR 4

3

2

VW GOLF* I CDMR

158 3

Diesel only

4

5

Diesel only

4

3

VW GOLF CABRIO* I CTMR 2

5

3

OPEL ASTRA AUTO* I CCAR

renault clio* I EXMR

Diesel only

: Manual

5

3

149 3

Fleet : GERMANY

VW PASSAT WITH NVS* I IXMR

VW PASSAT STW* I IWMR Diesel only

5

5

3

129

4

3

VOLKSWAGEN T5 KOMBI* I SVMR

5

3

128

9

2

193

SKODA SUPERB KOMBI* I SWMR 5

3

5

3

121

2

169

VW SHARAN* I FVMR 5

3

7

4

162

2

8

0

211 3

3

224 3

Diesel only

4

5

3

182 3

*Or similar : Door -

: Passagers -

: Luggage -

2

160 3

5

3

186 3

BMW 5 STW AUTO* I PWAR

: Highest CO2 emission/car -

: Auto -

54

Diesel only

5

AUDI A8* I XDAR

Diesel only

5

5

Diesel only

5

VW CARAVELLE AUTO* I PVAR 5

MERCEDES E-CLASS AUTO ELITE* I LDAR 4

Diesel only

Diesel only

159 3

3

MERCEDES C class STW auto* I FWAR

3

Diesel only

5

125

Diesel only

MERCEDES E CLASS auto* I PDAR 4

3

MERCEDES C class AUTO* I FDAR 4

3

Diesel only

5

5

Diesel only

MERCEDES C CLASS* I FDMR 4

Diesel only

4

3

Diesel only

5

SKODA SUPERB* I SDMR

Diesel only

: Manual

5

4

163 3

Terms and Conditions Germany Tax: Subject to change by governmental law 19,00%

Right or Left side of the road: Right

Currency: Euros

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: Minimum driver age is 19, 21, 23, 25 or 30 years, according to the car group.

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least one year.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Diners Club, Euro Card, Master Card, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic: Available between all Europcar stations. B) International: Available - Details are available from Europcar Reservation Office.

Other Services: Child Seat Infant, Luggage Rack, Ski Rack, Snow Chains, Snow Tyres, Navigation System.

Restriction Of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

Chauffeur Driven Service: Details are available from Europcar Reservation Office.

Use of Winter Tyres: Under specified circumstances winter tyres will be mandatory in Germany: In case of ice, packed snow, slush, black ice or frost vehicles will only be permitted on the roads if they are equipped with winter or all-season tyres bearing the specific identifying marks. Drivers must use winter tyres or face fines. A driver found using summer tyres in wintery conditions can be fined 40 euro. If the vehicle holds up traffic the fine is doubled.

55

Fleet : italy

Peugeot 207 1.4* I EDMR

Fiat 500 1,2 sport* I MCMR Diesel only

4

4

1

119

5

3

ct c4 winter program* I CDMD

5

2

109

4

2

122

3

Fiat Bravo 1.6 mjt * I CDMR 5

3

5

2

114

4

114

3

3

Peugeot 308 sw 1.6 HDI* I CWMR 5

5

4

119

5

1

132

5

1

132

Diesel only

5

5

3

171

5

3

155

: Passagers -

: Luggage -

3

Diesel only

5

4

130

3

Peugeot 407 2.0 HDI* I IDAR Diesel only

5

3

173 3

Peugeot 5008 1,6 hdi* I IMMR

: Highest CO2 emission/car -

: Auto -

56

Diesel only

5

3

*Or similar : Door -

151

Diesel only

5

3

2

Lancia delta 1,6 mjt* I DZMR

4

3

Fiat Sedici 1.9 mjt 4x4* I IFMR

BMW S1 118d* I IDMR

4

Diesel only

5

3

3

Diesel only

5

3

Diesel only

5

110

Diesel only

Lancia ypsilon 1,2 gold* I HDMR

ALFA MITO 1,6* I HBMR

1

Peugeot 308 C-C 2.0 HDI* I CTMR 2

3

Diesel only

5

5

Diesel only

GmastraswwinterprograM* I CWMD 5

Diesel only

5

3

Diesel only

4

Fiat Grande Punto 1.2* I EXMR

Diesel only

: Manual

5

3

137

3

Fleet : italy

Alfa 159 1.9 sw jtdm* I IWMR

Opel Zafira 1.9 CDTI* I IVMR Diesel only

5

7

2

134

5

3

Fiat Ducato Panorama 2.3* I SVMR

5

3

129

9

2

193

Mercedes C 220 2.2 CDI* I FDAR

BMW S3 318d Touring* I FWMR

5

2

169 3

5

5

249

Audi A6 3.0 Avant TDI V6 quattro* I PWAR

5

2

5

4

Mercedes Classe A 180* I IXAR

163

5

3

5

4

Jaguar xk convertible 5,0* I XTAR

160 3

Diesel only

5

5

1

211 3

*Or similar : Door -

: Passagers -

: Luggage -

4

162

: Highest CO2 emission/car -

: Auto -

57

: Manual

3

Mercedes Vito CDI 115* I PVAR Diesel only

9

0

211 3

Mercedes ml 320 3,0* I LFAR Diesel only

5

128 3

Diesel only

4

5

Diesel only

5

Mercedes E 220 CDI Avantgarde* I LXAR

Diesel only

4

159 3

Diesel only

5

136 3

Diesel only

4

3

3

Fiat Ulysse 2.0 jtd* I FVMR 5

Audi A6 3.0 TDI V6 quattro* I PDAR

Diesel only

5

5

Diesel only

4

3

Diesel only

5

3

Diesel only

4

Mercedes Classe B 180* I SDAR

Diesel only

5

3

249 3

Terms and Conditions Italy Tax: Subject to change by governmental law 21,00%

Right or Left side of the road: Right

Currency: Euros

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: Minimum driver age is 25 years (18-24 with young driver surcharge and according to the car group). Conditions and possible charge available from Europcar Reservation Office. When renting a vehicle, a driver qualified as a “young driver” (from 18 to 24 years old) pays a specific charge : the “Young Driver Surcharge”.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic ….) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Credit Cards Accepted: American Express, Diners club, Japan Credit Bureau, Mastercard, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Collision Damage Waiver, SCDW, Theft Protection, STHW, PAI, SPAI, PEC, PAEC, SLDW, OTCOV, Driving Guarantee. Charges may vary by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic : Available. Details are available from Europcar Reservation Office. B) International : Available. Details are available from Europcar Reservation Office.

Other Services: Child Seat Baby, Child Seat Infant, Ski Rack, Snow Chains, Security Jacket, Navigation system.

Restriction Of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

Chauffeur Driven Service: Details are available from Europcar Reservation Office.

Financial qualification: The payment of the estimated rental price and possible additional charges resulting from damages or loss of the rented vehicle must be guaranteed upon rental according to the following modalities: Voucher Full Credit Credit cards (all circuits) Visa Electron (only for on line pre-paid rentals and only if issued exclusively by bank circuits - no Postepay) Payment by means of the following cards will not be accepted in any case: Pre-paid cards PayPal Bancomat Revolving

58

Europcar pre-paid vouchers (with specific value or with the indication Gruppo più Giorni) are accepted as means of payment for the rental price, but must be accompanied by a credit card for the amounts that have not been pre-paid (extras, fuel service, sums due in case of damages or theft of the rented vehicle). Credit cards are accepted within the limits authorized by credit card’s companies. Some cards are not accepted in all countries. Please consult the “National Rental Conditions” section. For the rental of the following categories: Automatic and special, or for vehicles distinguished by the acronyms FDAR, FDMR, FSMR, FWMR, PDAR, PFAR, PWAR, Europcar requires the possession and the use, as guarantee of the rental, of two credit cards, or, alternatively, of an Amex Gold, Platinum or Centurion (black), or Visa Gold or Platinum, or, finally, of a Mastercard Gold. For the rental of the following categories: LFAR, LXAR, XXAR and XTMR Europcar requires the possession and use, as guarantee of the rental, of two credit cards of which at least one is either an Amex Gold, Platinum, or Centurion (black), or a Visa Gold or Platinum or, finally, a Mastercard Gold. Lacking even only one of the above mentioned elements required to guarantee the rental, Europcar will not be able to provide the requested vehicle but, as an alternative, a vehicle belonging to a different category: in any case, no refund is provided for. Prepaid rates do not comprehend any additional charge which is not expressly considered as included in the Europcar booking confirmation of prepaid rental and do not comprehend any additional service for which the customer might be responsible. At the time of the pick-up of the vehicle, the same valid credit card used in the booking phase and registered in the name of the main driver shall be presented as guarantee for any additional expense anticipated and not covered by the sum deposited as prepaid. The cards accepted in the phase of the pick-up of the vehicle are those belonging to the main networks: DINERS, VISA, MASTERCARD, AMEX. Prepaid, revolving and PayPal cards are not accepted. Visa Electron cards are accepted exclusively if issued by bank networks (no Postepay). Upon pick-up of the vehicle, a bank authorization will be required for blocking the deposit amount. Only after having handed back the vehicle, expenses, if any, will be charged on the credit card

59

Fleet : SPAIN

VW POLO 1.2* I EDMR

FIAT PANDA 1.2* I EBMR Diesel only

3

5

2

119

5

3

ALFA ROMEO MITO 1.4* I CBMR

5

2

109

4

2

128

FIAT LINEA 1.3* I CCMR

OPEL ASTRA CABRIO* I CTMR

5

2

129

5

1

139

5

4

128

5

3

120

NISSAN QASHQAI 1.5* I IFMD

5

3

5

3

155

3

3

: Passagers -

: Luggage -

3

Diesel only

5

4

155

3

Diesel only

5

AUDI A3 SPORTBACK* I ISMR

5

3

171

3

VW EOS 2.0 CABRIO* I ITMR

Diesel only

3

4

1

134

: Highest CO2 emission/car -

: Auto -

60

Diesel only

2

3

*Or similar : Door -

118

RENAULT FLUENCE 1.5* I IDMR

173 3

Diesel only

5

2

Diesel only

5

3

5

PEUGEOT 308 SW* I CWMR 5

3

Diesel only

3

3

Diesel only

AUDI A3 AUTO* I IDAR

AUDI A3 1.6* I IBMR

139

Diesel only

5

PEUGEOT PARTNER COMBI* I CVMR 4

3

2

SEAT LEON* I CDMR

3

Diesel only

2

5

Diesel only

4

3

Diesel only

5

3

Diesel only

4

RENAULT CLIO 1.5 SW* I EWMR Diesel only

: Manual

5

2

149

3

Fleet : SPAIN

VOLKSWAGEN TOURAN* I IVMR

ALFA 159 1.9* I SCMR

Diesel only

5

5

2

134

4

3

5

2

120

Diesel only

5

3

125

AUDI A4 2.0 AUTO* I FDAR

9

2

193

5

2

AUDI A4 AVANT* I FWMR 5

5

249

5

2

169

Diesel only

5

2

159 3

*Or similar : Door -

: Passagers -

: Luggage -

5

3

121

3

Diesel only

5

3

AUDI A6 2.0 AUTO* I PDAR 4

3

Diesel only

Diesel only

Diesel only

5

136 3

VW SHARAN* I FVMR

AUDI A4 2.0 * I FDMR 4

160 3

3

SEAT EXEO SW* I SWMR 5

3

Diesel only

4

5

Diesel only

4

3

Diesel only

5

3

MERCEDES VITO* I SVMR

VW PASSAT* I SDMR 5

PEUGEOT 407 2.0 AUTO* I SDAR Diesel only

: Highest CO2 emission/car -

: Auto -

61

: Manual

7

4

162

3

Terms and Conditions Spain Tax: Subject to change by governmental law 18% and 13% in Canary Islands

Environmental Tax: The Balearic Government could approve soon an environmental tax for the rentals made in the Balearic Islands to be paid in the moment of the check out. Please, find further information at you Europcar counter

Right or Left side of the road: Right

Currency: Euros

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: Minimum driver age is 21, 25 or 30 years, according to the car group. When renting a vehicle, a driver qualified as a “young driver” (drivers under 25 years old) pays a specific charge : the “Young Driver Surcharge”.

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least one year.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Diners Club, Euro Card, Master Card, Visa, Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic: Available between all Europcar stations. B) International: Details are available from Europcar reservation Office.

Other Services: Child Seat Baby, Luggage Rack, Ski Racks, Snow Chains. GPS may have additional charges if the return station is different from collection.

Restriction of Use: It is forbidden to drive vehicles into Poland, Hungary, Bulgaria, Romania, all States of the Former U.S.S.R and Yugoslavia, UK and to the Czech Republic. It is also prohibited to drive vehicles from Spain outside the European Continent such as to any island. Only Economy, Compact, Intermediate and Standard car categories are permitted to be driven into Italy. In Balearic and Canary Islands, ONLY ONE ADDITIONAL DRIVER is allowed due to an Insurance restrictions. Details are available from Europcar Reservation Office.

62

Fleet : PORTUGAL

PEUGEOT 107* I ECMR

SMART FORTWO* I MBAR Diesel only

3

2

1

98

4

3

4

2

135

Diesel only

2

1

119

4

3

5

2

164

1

139

RENAULT SCENIC* I CVMR

SKODA FABIA SW* I CWMR

5

4

128

5

4

155

VW JETTA* I IDAR 5

3

173 3

4

1

152

7

2

134

: Passagers -

: Luggage -

5

4

125 3

Diesel only

5

3

171

: Highest CO2 emission/car -

: Auto -

63

: Manual

3

RENAULT LAGUNA* I SDAR Diesel only

4

3

*Or similar : Door -

3

Diesel only

Diesel only

4

3

118

RENAULT MEGANE SW* I CWAR

4

Diesel only

2

2

BMW SERIE 1* I IDMR

SEAT ALHAMBRA* I IVMR

VW EOS* I ITMR

5

Diesel only

4

3

3

Diesel only

5

3

Diesel only

5

109

Diesel only

5

3

2

SEAT LEON* I CDMR 4

3

Diesel only

4

5

Diesel only

RENAULT MEGANE CABRIO* I CTMR 2

Diesel only

4

3

RENAULT MEGANE* I CDAR

NISSAN MICRA CABRIO* I ETMR 2

VW POLO* I EDMR Diesel only

5

3

136

Fleet : PORTUGAL

VW TRANSPORTER* I SVMR

VW PASSAT* I SDMR Diesel only

4

5

3

125

4

3

MERCEDES CLASSE C* I FDAR

9

2

193

5

2

160 3

AUDI A4* I FDMR

5

3

172

5

2

169

5

5

249

5

0

: Passagers -

4

: Luggage -

184 3

5

2

159 3

BMW SERIE 6 CABRIO* I LTAR

Diesel only

5

2

: Highest CO2 emission/car -

: Auto -

64

Diesel only

2

184 3

*Or similar : Door -

1

Diesel only

4

MERCEDES S320* I LLAR

211 3

5

MERCEDES CLASSE E* I PDAR

3

Diesel only

5

3

Diesel only

5

BMW 520* I PWAR

121

Diesel only

5

3

AUDI A4 SW* I FWMR 3

3

MERCEDES GLK* I FFAR

Diesel only

5

5

Diesel only

4

BMW X3* I FFMR

Diesel only

5

3

Diesel only

4

VW PASSAt* I SWMR

Diesel only

: Manual

2

2

155

3

Terms and Conditions Portugal Tax: Subject to change by governmental law 23% Portugal mainland 16% Madeira and Azores Islands

Right or Left side of the road: Right

Currency: Euros

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: Minimum driver age is 19 or 25 years old, according to the car group. When renting a vehicle, a driver qualified as a “young driver” (from 19 to 22 years old) pays a specific charge:the “Young Driver Surcharge”

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least one or two years according to the car group.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: Access, American Express, Diners Club, Eurocard, JCB, Mastercard, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Loss and Damage, L.D.W. and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic: Available between all Europcar stations. B) International: Details are available from Europcar Reservation Office.

Other Services: Child Seat Infant.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

65

Fleet : UK

NISSAN MICRA 1.2* I ECMN

HYUNDAI I10 1.2* I MBMN Diesel only

5

5

1

119

5

3

3

2

135

Diesel only

5

2

129

5

3

5

3

126

3

171

SKODA OCTAVIA 1.6 SW A/C* I IWMR 5

3

5

3

129

4

163

VW SHARAN 2.0 A/C* I FVMR 7

3

5

4

162

0

211 3

MERCEDES E 250 AUTO A/C* I LDAR Diesel only

5

5

3

224 3

*Or similar : Door -

: Passagers -

: Luggage -

4

119

: Highest CO2 emission/car -

: Auto -

66

: Manual

3

VAUXHALL INSIGNIA 2.0 AUTO A/C* I SDAR Diesel only

5

3

136 3

MERCEDES C 180 AUTO A/C* I PDAR Diesel only

5

3

Diesel only

5

5

Diesel only

AUDI A4 2.0 SW AUTO A/C* I PWAR 5

Diesel only

5

3

Diesel only

5

158 3

Diesel only

VAUXHALL INSIGNIA 1.8 A/C* I SDMR 5

2

VAUXHALL ASTRA 1.6 SW A/C* I CWMR 5

3

Diesel only

5

5

Diesel only

SKODA OCTAVIA 1.6 A/C* I IDMR 5

Diesel only

5

3

VW GOLF 1.6 A/C* I CDMR

VW GOLF 1.2 A/C* I CCMR 5

VAUXHALL ASTRA 1.6 AUTO A/C* I CCAR

Diesel only

5

2

159 3

Terms and Conditions UK Age: The minimum rental age is 22. A young driver surcharge will apply to all drivers under the age of 25. The age policy may vary at certain locations. Some vehicles and / or products will not be available to drivers under the age of 26 in certain locations. Please contact the rental branch directly if you are under the age of 26 for more details on their local renting policy.

Driving licence: A full and valid driving licence must have been held for a minimum of 12 months. The new style UK driving licence must be accompanied by its counterpart. The paper counterpart is never acceptable on its own, both parts need to be presented at the rental station when collecting the car or van as stated in Europcar standard terms and conditions.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic ….) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Additional Driver: With the prior consent of Europcar, the car or van may be driven by other persons. All drivers must meet the standard Europcar Qualifications, shown above. An additional driver(s) charge may be levied.

Tax: Subject to change by governmental law 20,00%

Right or Left side of the road: Left

Currency: GBP

Credit Cards Accepted: MasterCard, Visa, Diners and American Express. Two credit cards required for some cars. Details are available from Reservation Office.

Insurance and Waivers: Collision Damage Waiver: Reduces the renter’s liability from the total cost of the damage (up to the value of the vehicle and including off the road and recovery costs) to the excess amount. Damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence Theft Waiver: Reduces the renter’s liability from the total cost of the theft, attempted theft or damage as a result of theft or attempted theft (up to the value of the vehicle and including off the road and recovery costs) to the excess amount. Not covered if all locks and security devices are not deployed when vehicle is unattended or if the renter is unable to return the key or damage caused by driver/ renter negligence Risk Reduction Cover &/or Peace of Mind Cover - available in the UK only (not included in the rental rate) : Can be purchased to top up the cover offered by Collision Damage Waiver and Theft Waiver. Reduces the renter’s excess to £250 (£500 for Prestige vehicles). Exclusions apply - damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence. Risk Reduction Cover Plus &/or Super Peace of Mind Cover - available in the UK only (not included in the rental rate) : Can be purchased to top up the cover offered by Collision Damage Waiver and Theft Waiver. Reduces the renter’s excess to zero. Only available at 30 stations in the UK. Exclusions apply - damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence Drivers must be aged 26 years or over. Value Cover: Can be purchased as top up to the cover already provided by Collision Damage Waiver ad Theft Waiver. Reduces the renter’s liability

67

for the cost of damage to the windscreens, tyres and other glass down to zero. Is not required if Risk Reduction/Peace of Mind Cover or Risk Reduction Plus / Peace of Mind Plus has already been purchased Can drive with the reassurance that you will not need to pay for the cost of any damage to the windscreens, tyres and other glass. Damage caused to any part of the vehicle other than the windscreen, tyres and other glass or damage caused by driver/ renter negligence Personal Accident & Baggage Cover: Provides cover against personal injury, death, medical expenses and baggage. Can claim if unable to work due to death or permanent disability and for loss of baggage If you are an in inbound customer into the UK and you choose to use the cover provided by your credit card, you are responsible for compensating Europcar for any damage and or loss of the vehicle and accessories and reclaiming this from your credit card company. Any inbound Customers declining our Collision Damage Waiver or Theft Waiver will be required to complete a declaration to that effect. One-Way Rentals: One way rentals are permitted between all rental stations. One way fees vary and apply to all one way rentals. The fees vary and are included in the quote price.

Travelling abroad: Overseas Charge The Overseas Charge is applicable to all customers travelling to the countries listed in Section 1 and Section 2 and is based on the below charges. The Overseas Charge is payable on collection of the car or van or the VE103B (see below) form which ever is later. The Overseas Charge is applied for the provision of the VE103B document and the Green Card, if appropriate, and RAC European Motoring Assistance. 1-2 days £45.00 3-5 days £55.00 6-7days £75.00 8-13 days £105.00 14-20 days £120.00 21-27 days £130.00 28-34 days £140.00 35-41 days £150.00 42+ days £160.00 It is strongly reccomended that customers purchase Europdrive if they are taking the hire car overseas. Prices vary depending on length of hire overseas. SECTION 1 - Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Holland, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Portugal, San Marino, Spain, Sweden and Switzerland. All cars and vans may travel to the countries in Section 1 provided the driver is carrying a valid VE103B form. A Green Card is not necessary. A VE103B form is the ONLY valid document giving owners permission to take the vehicle outside of mainland UK and acts as a duplicate of the Vehicle Registration Document. No letters or other documents should be used. The VE103B form is provided by the rental station at time of pick up or later by arrangement. SECTION 2- All countries which are NOT listed in Section 1 Cars and vans are allowed to travel to countries in Section 2 at the discretion of our insurance company. All rentals travelling to these countries should contact our Insurance Department at Leicester 011162492702 for authorisation and the issue of a Green Card. Please Note: At least 5 working days notice must be given if you are travelling to a country in Section 2, and there will be an additional charge levied at the discretion of Europcar’s Insurers. Please note that without the correct documentation, you could be turned back from the border or may be subject to and liable for a considerable charge. RAC European Motoring Assistance Customers taking a car or van abroad (including trips to Southern Ireland) must have cover to ensure that both they and the car or van can be recovered in the event of the car or van becoming un-drivable as the result of an accident or through mechanical failure. THERE IS A SINGLE LEVEL OF COVER IRRESPECTIVE OF DESTINATION OR LENGTH OF RENTAL.

Thumb Printing: Europcar is working with UK’s law enforcement bodies to help reduce identity theft, vehicle theft and money laundering by asking renters at certain locations and all consumer deliveries to provide a thumbprint on the Rental Agreement on the delivery of the car or van. When the car or van is returned, renters’ thumbprints will be destroyed as part of our routine process.

Fuel Option: All vehicles are supplied with a full tank of fuel at start of rental. Renters can choose from 3 re-fuelling options which will be advised at the start of the rental and are briefly described below. Fuel prices are checked and updated weekly according to the national average forecourt price. Fuel used when delivering and/or collecting a rental car or van to and/or from you is the renter’s responsibility. Full to Full - If the car or van is returned with a full tank, no refuelling service charge will apply. Full Tank Option - With this option, fuel is pre-paid at the start of the rental (at 10p per litre less than the national average**) and re-fuelling is not necessary on return. No refunds are given for unused fuel at the end of the rental, but a £10 unused fuel voucher will be given if there is more than ¼ tank left on return redeemable against your next rental.

68

For customers renting for 4 days or more, this option is recommended. ** Prices are checked and updated daily according the national average as published by the http://www.petrolprices.com/ Re-fuelling - If the car or van is not returned with a full tank of fuel or the Full Tank Option is not purchased, Europcar will provide a re-fuelling service the car for you at our standard re-fuelling service charge (which includes the cost of the fuel) of 65p per litre (net of VAT) above the national average.

Lost Property: Any property placed in the car or van is at your own risk and Europcar takes no responsibility for it. You must check you have not left any personal property in the car or van before you return it back to Europcar Any unclaimed property will be disposed of 3 months after the end of the rental period.

Information Regarding Experian’s Authenticate Check: Before your hire commences we will verify your identity by carrying out a check using Experian’s Authentication check. If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a utility bill or bank statement etc that is less than 3 months old when you pick up the vehicle from the Rental Station. Paper based proof will not be accepted for prestige vehicles.

Congestion Charges: There are some cities in the UK, for example London and Durham, that charge congestion fees for driving in and through them. You are liable for the payment of such fees.”

Verifying Your Identity: Before your hire commences we will verify your identity by using our Equifax eIDVerifier check. This may result in the need to ask you to provide paper-based proof of identity such as a utility bill or bank statement that is less than 3 months old at the point of delivery of the vehicle or when you arrive to collect the vehicle from the Hire Station. Failure to do so will mean that we would not be able to hire a vehicle to you. Paper based proof will not be acceptable for Prestige vehicles or those paying in cash. If you are a resident of a country other than the UK, you will be required to present a valid identity card or valid passport when collecting your vehicle.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

69

Fleet : SWITZERLAND

Seat Ibiza* I ECMR

Hyundai i10* I EBMN

VW polo* I CCMR

Diesel only

3

4

1

105

Diesel only

3

3

VW Golf Auto* I CDAR

4

2

124

5

2

118 3

VW Golf* I CDMR

5

2

5

2

124

5

3

157

7

3

154

Audi A3 Sportsback* I sdmr

5

3

5

2

119

3

193

: Passagers -

: Luggage -

3

154 3

Diesel only

5

2

135 3

VW Passat Variant auto* I SWAR

: Highest CO2 emission/car -

: Auto -

70

Diesel only

5

3

*Or similar : Door -

5

Diesel only

9

3

VW Passat Auto* I sdar 4

VW Transporter* I svmr 4

3

124

Diesel only

5

132 3

Diesel only

5

2

Diesel only

5

3

3

VW Touran Auto* I IVAR

3

Diesel only

5

5

Diesel only

Skoda Octavia STW Auto* I iwar

VW Touran* I ivmr

124

Diesel only

5

3

Skoda Yeti 4x4* I IFNR 5

139 3

2

Seat Ibiza* I CWMR

Diesel only

5

5

Diesel only

5

VW Golf Plus Auto* I IDAR

5

3

Diesel only

5

Diesel only

: Manual

5

3

199 3

Fleet : SWITZERLAND

VW Passat Variant STW* I SWMR

Audi A4 Auto* I FDAR

Diesel only

5

5

3

160

4

3

5

2

164 3

Diesel only

7

3

167

VW Transporter 4x4* I PVMR

5

3

9

4

206

VW Tiguan Auto 4x4* I RFBR

Audi A6 Avant Auto* I LWAR

5

3

160

5

3

181 3

Audi Q5 quattro* I UJAR 5

5

3

3

195

3

*Or similar : Door -

: Passagers -

: Luggage -

2

163 3

Audi A6 Auto* I LDAR Diesel only

5

2

181 3

VW MULTIVAN* I UVNR

: Highest CO2 emission/car -

: Auto -

71

Diesel only

5

179 3

Diesel only

5

5

Diesel only

VW Touareg Auto 4x4* I XFBR 5

Diesel only

4

3

Diesel only

5

154 3

Diesel only

5

3

3

Mercedes C Class Auto* I PDAR 4

134 3

Diesel only

4

7

Diesel only

5

3

Diesel only

5

Audi A4 Avant Auto* I FWAR

VW Sharan* I FVMR 5

VW Sharan Auto* I FVAR Diesel only

: Manual

7

3

195

3

Terms and Conditions Switzerland Tax: Subject to change by governmental law 8,00%

Right or Left side of the road: Right

Currency: CHF

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: 20 or 25 years, according to the car group. When renting a vehicle, a driver qualified as a “young driver” (drivers under 25 years old) pays a specific charge : the “Young Driver Surcharge”.

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least one year.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Diners Club, Euro Card, Master Card, Visa, Japan credit Bureau. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic : Available between Europcar stations. B) International : Details are available from Europcar Reservation Office.Please note that Navigation systems are not allowed for one-way rentals in Switzerland.

Other Services: Child Seat Infant, Snow Chains, Snow tyres and Ski Racks.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

72

Fleet : AUSTRIA

VW POLO 4turig* I EDMR

Skoda Fabia* I EWMR

Diesel only

4

5

2

109

4

3

VW GOLF PLUS* I CDMR

5

2

139

5

2

124

VW VARIANT* I CWMR

VW Touran auto* I IDAR

5

2

124

5

2

Skoda Octavia combi* I IWMR 5

3

132

5

3

171

5

2

5

3

193

5

3

160

: Passagers -

: Luggage -

3

157

: Highest CO2 emission/car -

: Auto -

73

: Manual

3

VW Passat tdi* I SDMR Diesel only

5

2

119 3

Mercedes C 200 cdi* I FDAR Diesel only

4

3

*Or similar : Door -

5

Diesel only

4

3

3

Diesel only

4

135 3

Diesel only

4

144

Diesel only

VW passat variant* I SWMR

VW bus kura* I SVMR

3

Vw tiguan TDI* I IFMR 4

3

VW passat tdi autO* I SDAR 4

3

5

Diesel only

Diesel only

4

118 3

Diesel only

4

Skoda Octavia* I IDMR 4

139 3

2

Audi A3 sportback* I ICMR

3

Diesel only

4

5

Diesel only

4

3

Diesel only

4

3

Diesel only

4

VW GOLF PLUS AUTO* I CDAR Diesel only

5

2

164 3

Fleet : AUSTRIA

Mercedes TC 200 CDI AUT* I FWAR

VW Sharan* I FVMR Diesel only

4

7

3

167

4

3

5

3

134 3

Diesel only

4

5

2

159

Diesel only

4

3

5

2

163

3

*Or similar : Door -

: Passagers -

: Luggage -

: Highest CO2 emission/car -

: Auto -

74

Diesel only

4

Audi Q5 2,0 Tdi* I PFMR

Audi a6 tdi* I PDMR

Audi a6 tdi* I PDAR

Diesel only

: Manual

5

2

163 3

Terms and Conditions Austria Tax: Subject to change by governmental law 20% + 1% contract fee.

Right or Left side of the road: Right

Currency: Euros

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: Minimum of 18 years for all car groups, except Porsche Boxter (25 years minimum required).

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least 12 months. Minimum of 18 years required for L17-drivers.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Diners Club, Master Card, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: C.D.W., S-C.D.W., Theft Waiver and P.A.I. : Charges may vary by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic : Available between Europcar stations. B) International : Available - Details available from Europcar Reservation Office.

Other Services: Child Seat Infant, Toddler, Ski Rack, Snow Chains, Snow Tyres, Navigation System.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

Cross Border Fee: To be paid if you drive into following countries - Hungary, Slovakia, Czech Republic, Slovenia, Croatia.

75

Fleet : IRELAND

VW POLO A/C* I EBMN

FORD KA A/C* I MBMN Diesel only

2

4

2

150

2

3

4

1

105

Diesel only

5

2

109

2

3

5

2

128

2

124

3

2

124

4

3

5

2

124

TOYOTA AVENSIS A/C* I IDMN 5

3

171

5

2

: Passagers -

: Luggage -

5

2

124

3

Diesel only

5

3

171

5

3

160

: Highest CO2 emission/car -

: Auto -

76

: Manual

3

Diesel only

5

3

3

HYUNDAI IX35 AUTO A/C* I IFAR

Diesel only

*Or similar : Door -

118 3

TOYOTA AVENSIS A/C* I IDMD 4

139 3

TOYOTA AVENSIS A/C* I IDMR 4

3

2

Diesel only

Diesel only

4

5

Diesel only

4

3

TOYOTA AVENSIS AUTO A/C* I IDAR 4

3

Diesel only

Diesel only

Diesel only

5

145 3

FORD FOCUS A/C* I CDMR

VW GOLF A/C* I CDMN

FORD FOCUS ESTATE A/C* I CWMR 4

1

FORD FOCUS AUTO A/C* I CDAR 4

3

Diesel only

5

5

Diesel only

FORD FOCUS A/C* I CDMD 4

Diesel only

4

3

FORD FOCUS A/C* I CBMN

FORD FIESTA A/C* I EDMR 4

NISSAN MICRA AUTO A/C* I EDAN Diesel only

5

5

189 3

Fleet : IRELAND

HYUNDAI IX35 A/C* I IFMR

FORD C-MAX A/C* I IVMR

Diesel only

5

5

3

157

4

3

VW CADDY AUTO A/C* I SVAR

5

3

154

7

3

193 3

VW CADDY A/C* I svmr 7

3

193

5

3

167

8

3

167

7

0

211 3

FORD S MAX A/C* I PVMR Diesel only

5

7

4

206

3

*Or similar : Door -

: Passagers -

: Luggage -

: Highest CO2 emission/car -

: Auto -

77

3

2

164 3

BMW SERIE 5 AUTO A/C* I PDAR Diesel only

4

3

Diesel only

5

5

Diesel only

4

FORD S MAX AUTO A/C* I PVAR

132

Diesel only

4

VW CARAVELLE A/C* I FVMR

3

3

Audi A4 Auto a/c* I FDAR

3

Diesel only

4

5

Diesel only

4

AUDI A4 A/C* I FDMR

Diesel only

5

3

Diesel only

4

HYUNDAI I40 ESTATE A/C* I IWMR

Diesel only

: Manual

5

2

163 3

Terms and Conditions Ireland Tax: Subject to change by governmental law 13.5%

Right or Left side of the road: Left

Currency: Euros

Airport Surcharge: Airport Surcharge is included in your rate For all airport collections, we ask you provide us with the correct flight number and arrival time when booking your vehicle. This is to ensure that if your flight is delayed your car will be held and staff will be in place to greet you when you arrive. If this information is not available to you at the time of booking, we ask you provide us with it at least 5 days before your arrival date. If we do not receive this information in time, we cannot take responsibility for a failed rental.

Age: Drivers must be eligible to hold a drivers licence for 8 years at the commencement of rental to drive groups EBMN/EDMN/CDMN/ EDAN/CDAN. For groups IDMN/CWMN/IDMD/IDAR drivers must be eligible to hold a drivers license for 9 years, while for groups FDMR/SVMR/FVMR/FDAR/SVAR/FFMR/FFAR/PDAR/IFMR/IFAR drivers must be eligible to hold a license for 11 years. Drivers over the age of 74 will need to provide a medical certificate which states that they are fit to drive and a letter from their insurance company stating that they are currently driving and have not had an accident within the last 5 years. This information must be received at least 5 working days in advance of your rental.

Additional Driver: Additional drivers can be added . Additional drivers can be added on collection of the vehicle only. Normal age and licence restrictions apply. Please note unauthorised drivers are not covered by our insurance and are prohibited from driving the rental car. The additional driver must be present at time of pickup and must fulfil all the same criteria as the principle driver.

Driving licence: Drivers (and additional drivers) must be in possession of a full, unendorsed driving licence which they have held for at least 2 years prior to the commencement of the rental. Licences must be produced in person at the rental location on collection of the vehicle. Drivers must be in possession of their licence at all times when driving the vehicle. If a driver has any endorsements on their license, they must contact our Reservations Department prior to booking as there may be restrictions on renting. Failure to inform us of endorsements will result in the driver being refused the vehicle and forfeiting any deposit taken. Licences must be from the country of permanent residence. Holders of UK, US, Canadian, Australian and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted. It is a legal requirement that the driver must have both the card and the paper part of their UK license. Where the paper part is missing, the rental agent will be required to contact the DVLA to confirm that there are no endorsements on the license. In the event that we must contact the DVLA, an administration fee of EUR11.35 will apply to the rental. We can only contact the DVLA within their standard hours of operation (please see http://www.dft.gov.uk/dvla/). Where we cannot contact the DVLA, we accept no responsibility for a failed rental. Please ensure that you have your driving licence with you on collection of the vehicle.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic ….) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: The main driver must be the holder of a major credit card which they must produce on arrival. We accept MasterCard, Visa, American Express and Diners Club. Payment must be made with a credit card as we do not accept cash, debit cards, electronic cards or the credit card from a third party. At the time of rental, there must be sufficient credit on your card to cover all charges including the excess/ deductible amount. A credit card is required for the excess/deductible and additional charges such as extra drivers, fuel, parking fines etc. Holders of a ‘Chip and Pin’ credit card must know their PIN number. Two credit cards required for some cars. Details are available from Reservation Office.

78

Insurances: Vehicles are subject to the following vehicle excesses/deductibles: EBMN/EDMN/CDMN IDMN/CWMN/IDMD/EDAN/CDAN/IDAR FDMR/SVMR/SVAR/FDAR/FFMR/FFAR/IFMR/IFAR FVMR/PDAR Super Damage Waiver Insurance can be purchased depending on vehicle size. Purchase of SDW Insurance reduces the excess/deductible to zero. Please note there is a 2 day minimum charge for SDW.

One-Way Rentals: One way rentals are available between all branches as follows: Rates are subject to change without any prior information - Dublin/Cork/Shannon to Knock or Kerry: EUR85.12 - Dublin/Cork/Shannon to Belfast: EUR147.55 - Dublin City to Dublin Airport: EUR34.50 - Dublin Airport to Dublin City; FREE - Knock or Kerry to Dublin/Cork/Shannon: EUR85.12 - Knock or Kerry to Belfast: EUR147.55 - One ways between Dublin/Cork/Shannon: EUR68.10

Other Services: Baby/Booster seat GPS unit Travel to Northern Ireland

Restriction of Use: Travel to Northern Ireland - If you wish to travel to Northern Ireland, you must inform us on collection of your vehicle. There is a nominal €34.05 fee when taking a car into Northern Ireland. Cars cannot be taken off the island of Ireland at any stage and must be returned in the Republic. Failure to purchase the required insurance will result in the renter accepting full responsibility for any recovery fees, should the car breakdown. M50 Tolls - If you use the M50 between junctions 6 and 7, you will pass through a barrier free toll. All of our vehicles are registered directly with the Toll Operator. Europcar will be charged directly by the Toll Operator. We will then charge your credit card directly for each crossing. PLEASE DO NOT PAY EFLOW DIRECTLY as this will result in a non-refundable duplicate payment. Vehicle Hold - Vehicles will only be held for 2 hours after the booked pickup time/landing time within our opening hours. After this time, the vehicle may not be available.

Maximum Rental Duration: The maximum rental duration is 30 days in one vehicle. If you rental is for longer than this, you will be required to change into a different vehicle during your rental.

Fuel Policy: We offer two fuel options: 1. PREPAID FUEL OPTION Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. To avail of this option, the fuel tank MUST BE RETURNED EMPTY. No refunds will be given for unused fuel. Prices for this option are set locally. 2. FLEXI FUEL OPTION: Pay a deposit for a full tank of fuel when picking up the rental car at market rates and on return the renter has two options: • Return with a full tank and the fuel deposit will be refunded automatically. • Return the tank less than full and pay for any used fuel plus a Refill Service Charge. No compensation will be given for fuel charges if an upgrade to a larger car is given.

79

Fleet : MALAYSIA

PERODUA MYVI 1,3 A* I MCAR

PROTON SAGA 1,3 AUTo* I EDAR

Diesel only

4

2

2

150 3

5

PROTON WAJA 1.6* I IDAR

5

2

109 3

5

3

173 3

5

3

5

3

TOYOTA INNOVA* I SVAR Diesel only

4

136 3

7

2

193 3

*Or similar : Door -

: Passagers -

: Luggage -

2

118 3

PROTON EXORA 1,6 AC* I IVAR

: Highest CO2 emission/car -

: Auto -

80

Diesel only

4

144 3

Diesel only

4

5

Diesel only

4

HONDA CIVIC 1.8* I SDAR

Diesel only

4

HONDA CITY 1,5 AC* I ICAR

Diesel only

4

PROTON PERSONA 1.6* I CDAR

Diesel only

: Manual

7

0

236 3

Terms and Conditions Malaysia Tax: Subject to change by governmental law 6,00%

Right or Left side of the road: Left

Currency: MYR

Airport Surcharge: Details are available from Europcar Reservation Office.

Age: 21 for all cars group

Additional Driver: With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Driving licence: Held for at least two years for all cars group.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory. INTERNATIONAL DRIVING LICENCE NOT REQUIRED AS LONG AS THE INTERNATIONAL DRIVING LICENCE IS DELIVERED IN ENGLISH VERSION. IT WILL BE VALID WITHIN 30 DAYS IN MALAYSIA.

Credit Cards Accepted: American Express, Master Card, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: C.D.W., Theft Protection T.H.W : Charges may vary by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: A) Domestic : Available between Europcar stations. B) International : not available.

Other Services: Child Seat Baby, Navigation System, Wifi access.Details are available from Europcar Reservation Office.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

81

Fleet : SINGAPORE

Diesel only

4

5

2

109 3

Diesel only

4

Hyundai Santa Fe* I SFAR

5

2

118 3

6

2

135 3

Diesel only

4

5

2

164 3

*Or similar : Door -

: Passagers -

: Luggage -

: Highest CO2 emission/car -

: Auto -

82

Diesel only

4

Hyundai I45* I FDAR

Diesel only

4

Hyundai I40* I SDAR

Hyundai I 30* I CDAR

Toyota Vios* I EDAR

: Manual

5

2

135 3

Terms and Conditions Singapore Tax: Subject to change by governmental law 7,00%

Right or Left side of the road: Left

Currency: SGD

Airport Surcharge: Not avalaible

Age: 23 for all cars group

Driving licence: Held for at least on year for all cars group. National Driving License in English valid to hire a car. If the national driving licence is not multi-language with ENGLISH an IDP is required

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabic…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory.

Credit Cards Accepted: American Express, Master Card, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: C.D.W., Theft Protection T.H.W : Charges may vary by car group. Details are available from Europcar Reservation Office.

One-Way Rentals: Domestic and International One Way are not allowed

Other Services: Child Seat Baby, Navigation System

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

83

Fleet : JAPAN

NISSAN NOTE AUTO A/R* I CCAR

MAZDA 2 DEMIO A/R* I ECAR Diesel only

4

4

1

145 3

4

MAZDA MX-5 ROADSTER AUTO A/R* I CTAR

4

2

118 3

2

1

139

MAZDA MX-5 ROADSTER A/R* I CTMR 2

3

2

1

139

4

MAZDA 5 PREMACY AUTO A/R* I SWAR

258 3

5

5

3

3

MAZDA BIANTE 4WD AUTO A/R* I PFAR

154 3

5

8

4

3

181 3

*Or similar : Door -

: Passagers -

: Luggage -

3

169 3

MAZDA MPV 4WD AUTO A/R* I FFAR Diesel only

7

1

184 3

MAZDA BIANTE AUTO A/R* I PVAR

: Highest CO2 emission/car -

: Auto -

84

Diesel only

5

225 3

Diesel only

8

5

Diesel only

TOYOTA ALPHARD AUTO A/R* I LVAR 5

Diesel only

5

121 3

Diesel only

7

118 3

Diesel only

MAZDA MPV AUTO A/R* I FVAR 5

2

MAZDA 6 ATENZA AUTO A/R* I SDAR 4

3

Diesel only

5

4

Diesel only

MAZDA 5 PREMACY 4WD AUTO A/R* I SFAR 5

Diesel only

4

Diesel only

2

MAZDA 3 AXELA AUTO A/R* I CDAR

Diesel only

: Manual

8

4

259 3

Terms and Conditions Japan Tax: Subject to change by governmental law 5,00%

Right or Left side of the road: Left

Currency: JPY

Airport Surcharge: None

Age: 18 years

Additional Driver: Details are available from Europcar Reservation Office.

Driving licence: Local driving licence must be held for at least one year.

International Driving Licence: Mandatory only if the driving licence is not in an illegible language (Russian, Arabicx…) For Mandarin if the driver could not provide an Internatioanl Licence a Notarial translation will be Mandatory. Warning: Japan has very strict policy on International Driver’s Permit. You are not allowed to drive without holding valid international driver’s permit. Please see more info below for customers. International Driving Permit (IDP) for driving in Japan. International Driving permit based on “Geneva Convention of Road Traffic 1949” should be presented at the time of pick up. It is the only International driving permit acceptable in order to drive in Japan. Except, presenting Japanese translation of your domestic driver’s license that you can get at the Japanese embassy is also permitted if you have the domestic driver’s license issued in Swiss, Germany, France, Italy, Belgium and Taiwan. You also need to present your original driving license with the international permit or translation. No other exception is allowed, especially note the following international permit or license is INVALID and UNACCEPTABLEin Japan. International Driving Permit based on Vienna Convention 1968. Any other international driving license issued by unauthorized agencies (such as IAA http://idl-iaa.com/).

Credit Cards Accepted: American Express , Diners Club, Euro Card, Master Card, Visa. Two credit cards required for some cars. Details are available from Reservation Office.

Insurances: Deductible Collision Damage, C.D.W. , S.C.D.W. Non operating charges always apply , can not be waived.Depend on rented Sipp codes. Details are available from Europcar Reservation Office.

One-Way rentals: A) Domestic: Not Available. B) International : Not Available.

Other Services: Child Seat Baby, Child Seat Toddler, Child Seat Infant, Snow Tyres, Snow Chains, Ski Rack available on request.

Restriction of Use: Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.

85

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