Eurail Pass Guide Download the Eurail Rail Planner App. It s free and works offline!

Eurail Pass Guide 2015 Download the Eurail Rail Planner App. It’s free and works offline! Dear Eurail Traveler You have chosen the perfect way to e...
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Eurail Pass Guide 2015

Download the Eurail Rail Planner App. It’s free and works offline!

Dear Eurail Traveler You have chosen the perfect way to explore Europe – by train! With the Eurail Pass you will be able to travel in the most exciting way imaginable, offering you the chance to fully appreciate Europe’s spectacular landscapes as well as its cultural and historical heritage. This booklet is designed to explain how to use your Eurail Pass so that you can get the most out of your European travel experience. Our first tip: download the Rail Planner App to help you plan your European rail journey. There you can find European timetables, additional benefits for Eurail Pass holders, and much more. Many of its features work offline and therefore do not require a mobile data connection. Thank you for choosing Eurail. We wish you a fantastic journey!

Contents How to use your Eurail Pass in 3 Steps

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How the Eurail Pass Works

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Discover Europe’s Trains

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Practical Information

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Pass Benefits

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Conditions of Use

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Every effort has been made to ensure that the information in this guide is correct and up to date. This information, however, can be subject to change without prior notice, and no guarantee can be made regarding its accuracy or completeness.

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How to use your Eurail Pass in 3 Steps

How to use your Eurail Pass in 3 Steps

 efore making your first journey, B activate your ticket at your travel agent or a train station ticket window.

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Before boarding a new train, bus or boat you must fill in the Travel Report details. If you have a Flexi Pass, enter the date in blue or black ink (no pencil!) in the Travel Calendar on your Eurail Pass ticket.

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Once you have finished traveling, please send us your Pass Cover including ticket and in return we will send you a gift.

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How the Eurail Pass Works Please read the following carefully to ensure a smooth and pleasant Eurail Pass experience. What travel documents do I need? The Eurail Pass itself consists of the Pass Cover with the Travel Report, together with an attached ticket, which should not be detached under any circumstances. Aside from the ticket and Pass Cover, you will of course need a valid passport. Depending on your nationality, you may also need a visa to visit certain countries. Travel insurance is also strongly recommended – this is not included in your pass! What Eurail materials do I get? Besides this Pass Guide, you will receive a Pass Cover with your ticket attached as well as a Eurail Map which helps you to plan your trip. How do I start using my Eurail Pass? First, you must activate the ticket. This can be done by the travel agent you purchased your pass from, or from a ticket window in any European train station.

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Once the ticket is activated, guard your Eurail Pass as carefully as your wallet – there are no refunds for lost or stolen passes – and keep it clean and unmarked. Do not laminate your ticket.

How the Eurail Pass Works

You must activate your pass within six months after buying it. The person activating your ticket will stamp the date in the activation box and will fill out your passport number and the first and last valid days of travel. The first travel day can be the one on which the ticket is activated, or a later date – the choice is yours. The last day will always correspond to the complete length of time for which your pass is valid.

What is the Eurail Pass Cover for? The Pass Cover protects your activated Eurail Pass ticket, which is stapled inside. It also includes the Travel Report form that you must present, together with the ticket, to ticket inspectors. Fill out your personal and ticket details before you start using your pass, and complete the journey details before you board any new train, ferry, or bus when using your pass for transportation or a discount. Is my Eurail Pass valid for all trains and boats in Europe? A Eurail Pass is valid for travel in the countries or companies printed on your ticket or, in case of a Global Pass, valid in the countries and companies printed on the Pass Cover. The Rail Planner App specifies the different participating railway companies, including participating

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private railways and shipping companies. This information can be found in the Rail Planner App under Pass Benefits and is listed per country. For free passage on international ferry routes, your Eurail Pass must be valid for the country of departure AND the country of arrival. For discounted passage, the pass must be valid for the country of departure OR the country of arrival.

Please note that reservation costs and surcharges required for overnight beds and seats on certain international and high-speed trains are not included. See ‘How do I make seat and bed reservations?’ section on page 11.

What if I need to travel through a country not covered by my Eurail Pass? If any portion of your journey passes through a country not covered by your pass, you will need to buy a ticket for that leg of your journey. Do this at a ticket counter in advance, since tickets on the train will be more expensive. For example, if you have a Eurail Pass that is not valid in Austria, and you plan to travel through Austria, you will need to purchase a separate ticket for this part of the journey. How often can I use my Eurail Pass? It depends on the type you have. Eurail Global Passes, valid for 28 countries, come in two sorts:

• The Continuous Pass can be used as often as you want during the period that it is valid for

• The Flexi Pass can only be used for a specific number of travel days 8

during the period of validity. Eurail Passes that only cover specific geographical areas (Eurail Select, Eurail Regional, and Eurail One Country Passes) are all considered Flexi Passes.

Using the Eurail Flexi Pass If you have a Flexi Pass, please read the following carefully to make sure you use it properly.

• What’s the Travel Calendar on the Flexi Pass ticket for? Your Flexi Pass entitles you to a set number of travel days within a specific period. On any travel day, you can hop on and off as many trains as you like, but please check in advance if a reservation is recommended or compulsory. Before you board your first train of the day, it is extremely important that you write the date in the Travel Calendar on your ticket. Not doing so is considered the same as traveling without a ticket, which means you will have to pay for a full-fare ticket and may also risk having to pay a fine.

How the Eurail Pass Works

Please note that you can take your first trip anytime after 00.00 hours on the first day that your pass is valid and you must finish your last trip by midnight (24.00 hours) on the last day of validity.

• How do I fill in the Travel Calendar on the ticket? Your Travel Calendar will have a day and month box for each of the travel days you are entitled to. Even if you already have a carefully planned schedule worked out, do not fill in the whole calendar at once – you’ll lose all flexibility as to when you can travel! As you start each travel day, write the day and month in the proper boxes under ‘1,’ for the first travel day, ‘2’ for the second, and so on. Do not do this in pencil – you must use blue or black ink! Example of activation

Travel Calendar Do’s and don’ts for the Travel Calendar • Only use a pen with black or blue ink (not erasable) • Do not use pencil • Never correct a date • Enter 2 digits per day/month; see example above 9

• What if I make a mistake filling out the Travel Calendar? Be very careful. Mistakes cannot be corrected, since an altered travel date can be interpreted as attempted fraud. In case you made a mistake, you will have to enter the correct day in the next date box, which means you ‘lose’ one travel day. • How to enter an overnight journey in the Flexi Pass Travel Calendar and save a travel day A travel day lasts from midnight to midnight. For all overnight trips, your Eurail Pass must be valid on the dates of departure and arrival. However, depending on the departure time of the overnight train, there is a special Eurail offer that could save you a travel day. If you board a direct overnight train (with no connections/no change of trains) after 19.00h (7pm), which arrives at its final destination after 04.00h (4 am), you only need to use one travel day – the date of arrival. For instance, if you take the direct overnight train from Budapest to Munich, which departs on August 2nd at 21.10h (9:10 pm) and arrives the following morning at 06.15h (6:15 am), you only have to write August 3rd in the Travel Calendar on your pass. If you board an overnight train before 19.00h (7 pm), you need to use two travel days. Fill in the date of departure in one set of boxes and the date of arrival in the next. When traveling by night ferry, you only have to use one travel day. You may fill in either the date of departure or arrival on your Travel Calendar. The choice is yours.

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How do I make seat and bed reservations? Certain trains – such as high-speed, international, and overnight trains – usually require you to reserve a seat or a bed for an extra fee. Seats on these trains in popular countries like France, Italy, and Spain can be in great demand during July and August (the high-season months in Europe) and the number of seats allocated to Eurail Pass holders on these trains can be limited. However, Austrian and German high-speed trains usually do not require reservations.

How the Eurail Pass Works

Does my Eurail Pass entitle me to extra benefits? Yes, your pass entitles you to a great range of special benefits, including free or discounted transportation on European buses and ferries. For the complete list of extra benefits, check the Pass Benefits section of the Rail Planner App. For more information, see also page 19.

Because of this demand, booking in advance is strongly recommended – preferably before you arrive in Europe (most trains can be booked up to three months in advance). Should seats for pass holders be sold out for a train you want, you will have the option to purchase a full-fare ticket. However, you can also try a different day or time, or perhaps consider an alternative route. To find out if a train requires a reservation, consult your travel agent, a railway company or the Eurail Rail Planner App. See also point 9 off the conditions of use. Before your trip, you can make reservations through most travel agents selling Eurail Passes and with several European railway companies, online and/or via call center. Once in Europe, you can make reservations at a railway station ticket counter, or at Eurail Aid Offices managed by the national railway companies. These are usually located at the international ticket counters at the major train stations and at select airports. See the Pass Benefits section, listed by country, on the Rail Planner App. For more information about reservations, please visit www.eurailgroup.org/eurailreservations

Tip: On the Rail Planner App, it is possible to use the filter ‘Trains without compulsory reservations’ to plan your trip. Please note that you might spend more time traveling and may need to make more changes of trains.

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The Rail Planner is a free and convenient app that provides offline access to the European train timetables. With the app, you can use the ‘Trip Planner’ feature to plan your trip in advance, at the train station or even on the train!

Available for download from:

Eurail Rail Planner App Free, Offline, Convenient.

You can also: • Find the train stations nearest to you using augmented reality • See what extra discounts and benefits you are entitled to, including ferry crossings, hotels and city tours • Read facts about the countries you are exploring

Discover Europe’s Trains Each European train has its own characteristics; they can be different in style, technology, comfort levels, speed, and the onboard experience differs the moment you cross a border. Here is a basic overview of the different trains in Europe: Local trains In general, these trains travel short distances and often stop at smaller stations. They are very popular among local people, especially commuters. Please be aware that some of these trains are made up entirely of 2nd class carriages. Express trains Domestic and international express trains make fewer stops, speeding you to your destination much more quickly than local trains. These are commonly called InterCity (IC) or EuroCity (EC) trains. These trains sometimes require a seat reservation. High-speed trains Want to cover a long distance really fast, or as luxuriously as possible? There are many high-speed services (sometimes traveling at speeds of up to 200 mph) that criss-cross Europe – with comfortable 1st and 2nd class cars and catering services. Seat reservations are usually required at an additional cost. For more information about reservations, please visit www.eurailgroup.org/eurailreservations Scenic rail routes Of course Europe is bursting with picturesque scenery that can be enjoyed from any type of train. But there are numerous train routes that are celebrated for the magnificent landscapes they pass through. Eurail Passes are valid for many of them, or entitle you to a discount. Reservations are sometimes required – they are always highly recommended.

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Overnight trains Overnight trains run between many of Europe’s major cities and offer a variety of sleeping accommodations to suit different budgets. A night train can also save you money, since the supplement you pay might cost less than a hotel room, depending on the accommodation you choose. Some overnight trains offer reclining seats (generally only in 2nd class), which have the least expensive surcharge. The majority offer standard couchettes as well as more luxurious sleepers, with the required supplement rising accordingly in price. Couchettes are compartments with four open bunks in 1st class and four or six open bunks in 2nd class. These are shared with other passengers of both sexes. Washbasins and toilet facilities can be found at the end of each train car corridor, and a sheet, blanket, and pillow are provided. Sleepers offer more comfort and privacy, accommodating one or two passengers

Discover Europe’s Trains

in 1st class, and two or three in 2nd class. They usually have a private washbasin and are allocated exclusively for either men or women, unless your party occupies all the beds in the compartment. Some night trains even offer deluxe sleeper compartments with a private toilet and shower. Reservations are always required. To ensure that you have the best onboard experience, take a few sensible precautions: safely store your belongings and remember to lock the door of your cabin when you are inside. Travel document collection Border crossings and passport checks often take place on these trains in the middle of the night. It is therefore quite common before you go to sleep for the car attendant to collect your Eurail Pass and passport for border formalities, so you won’t be disturbed. Don’t worry – this is standard procedure, and your documents will be returned to you in the morning. Be sure to double-check that the returned documents are indeed yours, and that they are all there.

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Practical Information Assistance while traveling in Europe In several major train stations, you’ll find Eurail Aid Offices where you can get information and assistance with reservations, among other things. They are usually located at the international ticket counters. If your pass has been issued or activated incorrectly, do not use it! Instead, exchange it for a new one at a Eurail Aid Office in a country for which your pass is valid. You will find information on the location of the Eurail Aid Offices listed in the Eurail Rail Planner App. 1st or 2nd class Your class of travel depends on the type of Eurail Pass you have bought and is indicated on your pass ticket. If you have a 2nd class pass and wish to travel 1st class on a particular journey, you will need to

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pay the price difference in advance at a ticket window. If you have a 1st class pass, you are not entitled to a refund if you travel in 2nd class. Some domestic trains do not have 1st class cars, and boat services do not generally offer a class distinction. At some major stations, there are special railway lounges that may be available to 1st class pass holders: these are listed in the ‘Pass benefits section in the Eurail Rail Planner App. Please note that railways have the right to change their policy on pass holder access to these lounges without prior notice. When and where’s my train? The Rail Planner App provides you with offline European Timetables. Remember that European time is given using the 24-hour clock:after 12:00 (noon) comes 13:00 (1 pm), 14:00 (2 pm) etc., up to 24:00 (midnight).

Larger stations almost always have a staffed information counter as well. On the train platforms, you’ll usually find displays confirming the next train’s departure time and destination. Big city, many stations! Most larger cities have multiple railway stations, and trains generally don’t stop at all of them. If you want to arrive at a specific station in a particular city, be sure to check that the train you want to take does indeed stop there. And when heading on to a new destination, be sure to double check exactly which station you need to depart from.

Are we there yet? Station stops are not always announced or may be announced in a foreign language that you do not understand. Take note of your scheduled arrival time and the names of the stations before your stop, so you will be prepared to disembark when the train arrives at your destination. Station names are usually clearly visible on their platforms, but you can always ask the conductor or a fellow passenger if you are not sure.

Practical Information

You’ll find departure schedules and platform information in all train stations, ranging from posters (departures on yellow paper, arrivals on white) to boards providing up-to-the-minute information.

Getting on the right train – and staying on it! All aboard? If you’ve made a reservation, you’ll find the car and seat number printed on the ticket. Some platforms feature a poster indicating exactly where specific cars stop on the platform.

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Be ready to board the train the minute it arrives – station stops are often very brief. You can see if a car is 1st or 2nd class by the numbers posted near the train door or window (some trains have both classes in one car). Also keep in mind that trains are sometimes split in the middle of a journey, so that they can continue on to different destinations. Pay close attention to the destination displays, where this will be indicated, and to any car numbers you see near the doors. Before splitting, the conductor will announce which cars are going where. Food on board Many long-distance and high-speed trains have full-service restaurant cars offering breakfast, lunch, and dinner. On express trains, there are sometimes buffet and bar cars that sell light meals throughout the trip and vendors who pass through the carriages selling snacks and beverages. Food service is not very common on local domestic trains. If you want to know if your train has a buffet or restaurant car, ask at the station. And, of course, you can always pack your own picnic meal beforehand!

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Money In most stations, you’ll find many ATMs affiliated with Plus (Visa) and Cirrus (MasterCard), where you can regularly get cash for daily expenses. Bring a credit and/or debit card and enough cash in the currency of the country you’re arriving in for a day or so as an emergency backup. Make sure this is mostly in small denomination bills ($50 equivalent or less) as

larger bills aren’t always accepted in certain outlets and trains. Luggage Since you’ll be carrying or wheeling this around for most of your trip, we recommend that you travel light! Depending on the type of train, you’ll find luggage racks above the seats and/or at the end of the car. Keep an eye on your luggage, since railways cannot be held responsible for lost or stolen bags. Most major train stations offer storage facilities or coin-operated lockers for luggage. Safety Train stations can be busy, exciting – and sometimes overwhelming places. In Europe, they are generally quite safe, but unfortunately those with a lot of tourist traffic will occasionally attract thieves and pickpockets. Use common sense and be especially alert in stations and on trains going to or from an airport. And always keep a close eye on your valuables!

Pass Benefits

Pass Benefits As a Eurail Pass holder you can take advantage of many other extra benefits such as discounted boat tours, hotel rooms and museum tickets and much more. These benefits can usually be arranged on the spot. For some benefits, particularly with international shipping lines, advance booking is needed.

On the Eurail Rail Planner App, in the Pass Benefits section, you will find the necessary contact details for making reservations with the benefit partner concerned (phone number, email address or website). Also a list of participating companies, airport links, and Eurail Aid Offices.

When making use of the benefits, keep the following points in mind: 1) For Flexi Pass holders: • You may only use free transportation on a travel day that you have written on your ticket. • Discounted travel does not require use of a travel day. You can take advantage of this at any time (even if you have used all your travel days) as long as your journey takes place before that last day of your pass’ validity. 2) For Continuous Pass holders: • You can take advantage of the benefits until the last day of your pass validity. This information is also available on the Eurail Group website, www.eurailgroup.org/benefits-eurail Please note that benefits are subject to change without prior notice: before booking or buying a ticket, confirm that the company still honors the discount.

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Conditions of Use 1. Eurail Pass definition A Eurail Pass consists of a ticket and a Pass Cover that includes the Travel Report. Neither the ticket nor the Pass Cover is valid on its own. Those who travel using one without the other are subject to the payment of a full-fare ticket and a maximum fine of 200 euros, subject to the rules of the relevant railway undertaking. 2. A Eurail Pass is strictly personal A Eurail Pass is strictly personal, non-transferable, and valid only upon presentation of a passport or other recognized photographic identification document (no copies accepted). Those who travel with a Eurail Pass without a passport or a legal equivalent, are subject to the payment of a full-fare ticket and a maximum fine of 200 euros, subject to the rules of the relevant railway undertaking. 3. A Eurail Pass must be activated A Eurail Pass must be activated before it can be used. In case a Pass is not activated at issuance, activation can be done at a major

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train station ticket window or at a Eurail Aid Office (see Rail Planner App). An activated pass will show the first and last day of validity of the pass. Activation must take place within six months of the issuing date stamp in the upper right hand corner of the ticket. Activation by the ticket inspector is allowed on board a train only if the pass holder is entering the valid country on a train from a country where the pass is not valid. In such cases the pass holder must report to the train staff immediately upon boarding the train. Those who travel using a ticket without an activation date stamp are subject to the payment of a full-fare ticket and a maximum fine of 200 euros, subject to the rules of the relevant railway undertaking. The train staff administering the fine and issuing the full-fare ticket will also activate the Pass. 4. Countries and companies for which the Eurail Pass is valid 4.1 Validity of the Pass The Eurail Global Pass is valid for travel with the participating

4.2 Journey not entirely covered by the validity of the Pass If a traveler chooses to make a journey which is not entirely covered by the validity of his pass, the missing section has to be paid for at a normal fare.

There are two kinds of benefits, namely those entitling to free passage/entrance and those granting a reduction. 5.1 Free benefits For a free travel benefit on a domestic service the pass must be valid in the country where the service is granted. For a free benefit on an international shipping line the pass must be valid in the country of departure and the country of arrival. For holders of a Eurail Global Pass Flexi, Eurail Select Pass, Eurail Regional Pass or Eurail One Country Pass the use of a free travel benefit can only occur on a day of which the date has been filled in into the Travel Calendar.

5. Benefits Benefits are price reductions offered to the pass holders. Not all passes offer the same benefits. A benefit can only be obtained: • on presentation of an activated pass • within the overall validity of a pass • generally only in Europe from the local ticket office, call-centre or website of the company granting the benefit

5.2 Reduction benefits For a reduction benefit on a domestic service the pass must be valid in the country where the service is granted. For a reduction benefit on an international service the pass must be valid in either the country of departure or the country of arrival. For holders of a Eurail Global Pass Flexi, Eurail Select Pass, Eurail Regional Pass or Eurail One Country Pass the use of a reduction benefit can occur on any day within the overall validity of the pass, even if all the travel days in the calendar have been used up.

Eurail Passes entitle the holder to benefits on the lines of some companies and nontransportation organisations as listed in the Rail Planner App . For details regarding the specific benefits see the Rail Planner App or visit www.eurailgroup.org for the latest information.

6. Recording personal, ticket, and journey details in the Travel Report All Eurail Pass holders must fill out the personal and ticket details (including the travelers passport number and signature) on the Pass Cover Travel Report before using the pass. Before boarding a train,

Conditions of Use

railway undertakings and shipping companies in the countries listed on the Pass Cover. Eurail Select, Eurail Regional, and Eurail One Country Passes are only valid for the country, countries or companies that are printed on the ticket. All participating railway undertakings and shipping companies are listed in the Rail Planner App under Pass Benefits. A Eurail Pass is not valid for travel in the country of residence of the pass holder. For travel in his/her country of residence, the pass holder needs to buy a regular ticket valid till the border or airport.

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bus, or boat, each journey must be recorded on the Journey details section of the Travel Report in blue or black non-erasable ink (using a pencil is forbidden).

Please be aware that Journey details are a crucial part of the ticket. Whithout these details your ticket is not valid.

Those who travel without having recorded the Journey details are subject to the payment of a full-fare ticket and a maximum fine of 200 euros, subject to the rules of the relevant railway undertaking.

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7. Flexi Pass: filling in the Travel Calendar box on the ticket Flexi Pass holders may choose the days on which they travel within the period of overall validity of the pass. Before boarding the first train, bus, or boat on a travel day, the date must be correctly entered by pen in blue or black non-erasable ink only (using a pencil is forbidden) in the corresponding

Travel Calendar boxes on the ticket. The date must be entered with two digits (7th of May is 07/05) and in sequential order as in the following example:

Those who travel on a date that has not been entered on the ticket are subject to the payment of a full-fare ticket and a maximum fine of 200 euros, subject to the rules of the relevant railway undertaking. Once a travel date is entered, any attempt to correct it will be considered an attempt of fraud and the ticket will be confiscated. If a mistake is made, the pass holder can: • Enter the correct date in the next travel day box, which means that the pass holder loses a (non-refundable) travel day; or • In all other cases, before ticket control, ask a ticket inspector for advice.

Conditions of Use

8. Flexi Pass: Overnight journeys If the Pass holder boards a direct overnight train after 19.00h (7 pm), and the train arrives at its final destination after 04.00h (4 am), it is only necessary to enter the date of arrival in the Travel Calendar boxes on the ticket. This also covers travel between 19.00h (7 pm) and 24.00h (midnight) on the date of departure, as long as the dates of departure and arrival both fall within the overall period of the pass’ validity. When using an overnight ferry covered by the pass, either the date of departure or arrival may be entered in the Travel Calendar boxes on the ticket. If the Pass holder boards an overnight train before 19.00h (7 pm), it is necessary to fill in two travel days on the Travel Calendar. 9. Seat availability, reservations, and surcharges A Eurail Pass does not guarantee a seat on a train or boat, unless a separate reservation is secured in advance. Fees for seat reservations,

sleeping accommodation, port taxes, meals, and other services while on board trains and boats are not included in the pass. For certain trains and ferries, reservations in advance are compulsory and surcharges and/ or supplements may apply. Pass holders must book and/or pay in advance the following: • Seat reservation for most high speed trains (like SNCF TGV, Thalys, Lyria, Trenitalia Freccia, Renfe AVE). The holder must pay in advance charges and supplements, in particular, those levied for seat reservations (sometimes additional services are included in the reservation fee), • Sleeping accommodation: the use of sleeping accommodation (couchettes, beds and sleeperettes) for all night trains, • Panoramic coach: some scenic trains have the option to travel in a special panoramic coach, which requires a reservation. • Meals, which are included in the supplement of some trains,

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• Other services offered on board trains (telephone, newspapers etc.)

• on which the data has been altered (on any of the boxes),

• used outside its period of validity,

Special ferry surcharges; Pass holders must book and/or pay the following in advance: • the use of cabins, berths and reclining seats on ships of the ferry companies, • season supplements during the months June to September on the shipping lines operated by Attica Group (Superfast Ferries and Blue Star Ferries) or Minoan Lines between Italy and Greece, • port taxes, • the use of certain boats. 10. Misuse of a Eurail Pass and confiscation Railway staff are entitled to confiscate a pass: • which is a photocopy or a counterfeit, • that is being used by anyone other than the person to whom it was issued,

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• used without a passport or other recognized photographic identification document (no copies accepted). Moreover, the Pass holder is subject to the payment of a full fare ticket for the journey made and a maximum fine of 200 euros, subject to the rules of the relevant railway undertaking. In all the cases above, the Pass holder is considered to be attempting fraud against both Eurail Group and the carrier they are traveling with. This will be reported to national authorities, who will determine the appropriate penalties. 11. Luggage With regard to the transport of luggage, holders of a Eurail Pass are subject to the same conditions as holders of normal tickets with

12. Eurail Pass period of validity A Eurail Pass is valid within the overall time period indicated on the pass. Travel can begin after 00.00 hours on the first date of validity, and the last trip must be finished by midnight (24.00 hours) on the last date of validity. 13. 1st and 2nd class A Eurail Pass is valid for travel in the class indicated on the ticket. 1st class passes are also valid in 2nd class cars. Those wishing to travel 1st class with a 2nd class pass must pay the full difference between 1st and 2nd class fare on the respective route. There is no refund for 1st class pass holders traveling in 2nd class. 14. Eligibility Citizens from countries outside the European Union and outside the countries listed hereafter, or persons officially residing outside the European Union and outside the countries listed hereafter, are eligible to travel with a Eurail Pass: Albania, Andorra, Belarus, Bosnia-Herzegovina, FYR Macedonia, Gibraltar, Iceland, Kosovo, Liechtenstein, , Moldova, Monaco, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine and Vatican City. Citizens from EU member countries or one of the countries listed above, and persons officially residing in one of these countries are eligible to travel with an Interrail Pass. Proof of citizenship can be established by a passport/identity

card. Proof of residence can be established by government issued residency documents. 15. Duplicates and replacement of Eurail Passes A duplicate Eurail Pass cannot be issued for those that are lost or stolen. Damaged passes or passes bearing incorrect information (due to the Issuing Office or the officer who activated the ticket) may be replaced without any payment. A Pass which is damaged by the owner can be replaced if an extra fee is paid. The Pass holder has to pay EUR 30 or the equivalent in local currency in case of a Eurail Global Pass, Eurail Select Pass or Eurail Regional Pass. The fee for the replacement of a Eurail One Country Pass is fixed by the carrier concerned. In the event of incorrectly issued tickets the holder may not alter it under any circumstances. He/she must return to the issuing office or take it to the nearest Eurail Aid Office for replacement. Deletion or alterations on the pass shall be treated as a case of misuse (see article 10). 16. Eurail Pass categories Restrictions apply to using Eurail Passes in different categories: • A Child Pass can only be used by travelers who are younger than 12 years of age on the first day that the pass is valid. A Child Pass can only be used in combination with an Adult Pass and a maximum of two Child Passes per Adult Pass can be issued. Children younger than 4 years of age can travel for free and without a Pass, unless a separate seat or bed is requested. In that case a

Conditions of Use

the railway undertaking whose train they travel on.

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separate Child ticket or Pass may be required. In some countries different age restrictions may apply for children traveling on a Eurail One Country Pass. • A Youth Pass can only be used by travelers who are younger than 26 years of age on the first day that the pass is valid. • A Saver Pass is valid for everyone in the party (between two and five Adults) listed on the Control Voucher, but only when they are traveling with the Saver Pass in their possession. If people in the party split up and travel separately, those who are not carrying the Saver Pass will need to buy a separate train ticket. Refunds cannot be applied in this instance. 17. Cancellation and refund policy In order to obtain a refund, the pass holder shall either:

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• return the pass to the place of purchase before the first day of validity, or • have a railway official certify it on the ticket as ‘UNUSED’ before the first day of validity. Refund applications for passes certified as ‘UNUSED’ are accepted up to a year after the date of issue. Refunds are subject to the deduction of a 15% cancellation fee. Once activated, passes are considered ‘used’ and, therefore, non-refundable. Passes that are partially used, lost, damaged or stolen will not be refunded or replaced. The same applies to tickets of any sort purchased to replace lost or stolen tickets. All requests for refund for tickets must be made in writing by the ticket holder exclusively at the agency/office where the pass in question has been purchased while presenting the original ticket in its ticket cover.

19. Compensation policy In the event that a pass holder experiences, during the period of validity of the Pass, three or more train delays that are longer than 60 minutes each, he/she will have the right to apply for compensation from the Eurail Group. For further information and for details on the procedure for compensation, please refer to www.eurailgroup.org/ compensation.

carrier(s) that they utilize with the Eurail Pass, as well as to applicable legislation, including Regulation (CE) 1371/2007 when traveling in EU Member States. If the carriers involved in the services have implemented the ‘Uniform Rules concerning the contract for GCC-CIV/PRR’, the transport will be also subject to these rules. Any dispute is subject to the jurisdiction of the country where the transport was or should have been performed.

Conditions of Use

18. Liability Eurail Group G.I.E. only acts as an intermediary of European carriers, and is not liable for operation of the carriers or for damages or extra costs incurred due to loss of baggage, theft, force majeure, strikes, cancelled trains or other causes.

21. Prevalence of English version In the event of a conflict between the English version and other linguistic versions of these Conditions of Use, the English version (see www.eurailgroup.org) shall prevail.

20. Legal provisions Pass holders are subject to these Conditions of Use and to the Conditions of Transport of the

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Eurail Group G.I.E. P.O. Box 2112 3500 GC Utrecht The Netherlands English version

EG E1505