Esna
Officelinx Unified Messaging with Voicemail
Voicemail is due for an improvement...
...Esna has the Solution
▪ Integrates voice apps and services with cloud based solutions including Google, Microsoft, IBM and Zimbra ▪ Enables legacy voice migration and consolidation to app servers without having to upgrade installed systems ▪ Integrates unified messaging apps with any email environment ▪ Provides speech enabled presence and mobility applications for FMC and intelligent routing ▪ Enables desktop phone replacement with PC and mobile phone
Esna Officelinx Messaging
IALX
...With Esna
C3000
IA770/CM Messaging
Esna Officelinx
Modular Messaging
CallPilot Meridian Mail
Octel® 250/350 Aria Intuity™ AUDIX® MAP 5, 40, 100
Replace all of this...
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Virtualized Messaging ○ No hardware required
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Eliminates hardware and PCs on your network
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Simplifies maintenance, redundancy and support
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Moves corporate voice and fax messaging to virtual servers
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Supports VMware & MS HyperV
Octel® 200/300* Serenade
Esna Offers Next-Gen Messaging :: Virtualized :: Unified (voice/fax) messaging w/ email :: GUI access via thin or thick client :: Natural speech recognition access :: Basic voice messaging
:: Sophisticated caller menus
:: Send and receive voicemails via TUI
:: Sophisticated notification options
:: Distribution lists and menus
:: Advanced system-level capabilities
Voice Messaging
Unified Messaging
:: Any media (voice, fax, video) :: Preservation of user experience :: Presence and calendar awareness :: Redundancy and resiliency :: Flexible access from integrated and next-generation clients
Contextual Messaging
What’s Included with Esna Voicemail + UM Officelinx Voicemail ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●
Online web based password reset Multiple telephone user interfaces (TUI) Multi-tenant or multi-attendant interface 99 personal greetings, schedule enabled Location based routing Calls and availability can follow enterprise calendar (Exchange or Google) Multi-lingual interface Unlimited auto-attendant trees Multiple recordings and greetings per language Read, unread and saved message sorting Urgent messages Message notification Message waiting indicator Group and distribution list messaging Automatic message forwarding Private message designation
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SMS message notification SMTP message notification Future delivery messages Fast forward, pause and rewind Call back to sender Undelete message Record conversations Multimedia and multi-destination distribution lists Fax tone detection Call screening Call queuing (basic) Default language selection by user Default language selection by caller Shared extension support Multiple time zone support Custom display name format
Officelinx Unified Messaging ● Bi-directional message synchronization between the PBX and email applications (Exchange, Notes, GroupWise, Zimbra, Office 365, Google) ● Voicemail retrieved from email or smartphone extinguishes the Message Waiting Indicator (MWI) on the desk phone ● Voicemail delivered as MP3 audio file ● Visual voicemail ● SMTP message forward with smart links ● Resolve messages to contacts and identify callers by name (Exchange and Google) ● Share and socialize voice messages ● Call history integration with email (requires CTI enabled on PBX) ● Inbound fax
Esna Officelinx is Simple
Esna Simplifies Communications ●
Reduces capital expenditure and leverage existing phone systems
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Delivers voice messaging, auto attendant, IVR, and call trees with one single licensed solution
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Replaces aging hardware with a 100% software-based solution that can run on a virtual server (VMware v-Sphere, Microsoft HyperV)
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Migrates users with minimal disruption all at once or in phases
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Replicates Telephone User Interface (TUI) and configures the TUI system wide, by organizational unit or individual user
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Integrates with traditional and IP-based phone systems individually or at the same time
Actionable Voice Messages Resolve messages to your Google contacts
Post urgent and crisis messages to Twitter and Google+
Escalate any message to a live call
See the location of the caller
Send + Receive Fax Messages
Receive and send faxes right from your email platform
Automatically save faxes in Drive (for example) along with your voice messages
Bi-Directional Synchronization Bi-directional synchronization between your PBX and email applications (Exchange, Notes, Groupwise, Zimbra, Office 365, Google)
Voicemail retrieved from email or smartphone extinguishes the Message Waiting Indicator (MWI) on the desk phone
Esna integrates your voicemail with your email
Gmail Integration ●
Secure Message Synchronization
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Secure Streaming
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Actionable Messages
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Action Schemas in the Inbox
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Transcription (Optional)
Zimbra Integration
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Hosted or on-premise support
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Secure Message Synchronization
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Secure Streaming
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Transcription (Optional)
Office 365 Integration ●
Secure Message Synchronization
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Secure Streaming
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Actionable Messages
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Action Schemas in the Inbox
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Transcription (Optional)
GroupWise Integration
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Hosted or on-premise support
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Secure Message Synchronization
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Secure Streaming
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Transcription (Optional)
IBM Notes/SmartCloud Integration
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Cloud hosted or onpremise support
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Secure Message Synchronization
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Secure Streaming
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Transcription (Optional)
Mobility Features ● ●
Blast Dial - Find me ‘Find me’ + ‘Follow me’
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Fixed-to-mobile convergence - handoff
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Presence aware routing - location based call control
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Supports Android, iOS, Windows Phone, BlackBerry
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Features: ○
Presence
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Click-to-call
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PBX-calling call setup
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Mobile access to MP3 files
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Message transcription
Esna iLink Pro Clients
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iLink Pro Desktop iLink Pro Web Client (HTML5) Desktop Call Controls ○ Click-to-call ○ Hold ○ Transfer ○ Retrieve caller from voicemail
Speech Support ●
Speech Auto Attendant
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Speech Access ○
Contacts
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Works with Exchange, Gmail, Notes, GroupWise
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Calendar
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English, French and Spanish language support
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Speech Verification
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Access to user’s mailbox
Mobility Features ● ●
Blast Dial - Find me ‘Find me’ + ‘Follow me’
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Fixed-to-mobile convergence - handoff
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Presence aware routing - location based call control
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Supports Android, iOS, Windows Phone, BlackBerry
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Features: ○
Presence
○
Click-to-call
○
PBX-calling call setup
○
Mobile access to MP3 files
○
Message transcription
Esna Officelinx is Scalable
Esna Officelinx is Massively Scalable ●
Scales up to 2000 ports and 9 voice servers
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Up to 60,000 voicemail, 20,000 UM with distributed synchronization (TSE) architecture
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1-16 Fax Channels or 2 to 60 ports per Officelinx voice node (via Dialogic SR140)
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64 channels of TTS/ASR per server (optional add-on)
High Availability Architecture SIP
Secondary 2 100 SIP ports SIP Trunks/ Extension
SIP
Real-time Sync Secondary 1 100 SIP ports
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Distribute calls over multiple voice servers Scale up to 900 ports SIP pooling allows calls to occur on any port for maximum port utilization
SIP
Primary Server 100 SIP ports
Officelinx Consolidated Server
High Availability - Multiple PBXs T1/SMDI
SIP
Officelinx Distributed Architecture T1-SIP Gateway
PBX 1
SIP
Secondary 2 100 SIP ports
SIP
SIP
PBX 2
Real-time Sync T1/SMDI
PBX 3
T1-SIP Gateway
SIP
PBX 4
Secondary 1 100 SIP ports
SIP
SIP
Primary Server 100 SIP ports
Officelinx Consolidated Server
Geo-Redundancy T1/SMDI
SIP
T1-SIP Gateway
Site 1
SI P
SI P Primary Server
SIP
W A N
100 SIP ports
SIP
SIP
Real-time Sync
Secondary 1 100 SIP ports
Site 2
T1/SMDI
Site 3
SIP
T1-SIP Gateway
SI P Secondary 2 100 SIP ports
SIP
Site 4 Disaster Recovery Site
SIP
SIP
DR Site - Secondary 3 100 SIP ports
Officelinx Consolidated Server Data Center
High Availability Overview
Scalable, redundant option with support for: ●
20 active, survivable voice nodes serving 2000 concurrent active voice sessions
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40,000 total UM users
Synchronized DB leverages Sybase Mobilink technology: ●
Support for off-loading TSE and Web servers to further distribute load based on scope
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Full automated recovery
Esna Officelinx is Secure
Security Overview
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SIP/CTI connectivity performed over secure network connections
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Server side OAuth authentication to Google Apps
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Encrypted session ports are supported when initializing synchronization sessions with Microsoft Exchange servers
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Synchronization via secure IMAP or encrypted/authorized WebLinks (HTTPS with application authentication)
Security Features ●
Built-in password security
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Web services can be secured over HTTPS connections
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Voicemail and faxes can be configured to send an HTTP (or HTTPS) link to the message instead of file attachments
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Officelinx files are stored in a Windows subdirectory, which can be secured using Windows file access security to prevent unauthorized access
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Network security considerations can be applied (i.e. firewalls)
Customer Case Study
The Solution
Serena Software It was good to know that, if we were to move again to another [email] platform, we weren’t locked in to a UC system that couldn’t integrate with other solutions. That concern just didn’ t apply with Esna. — Todd Stark, Senior Network Engineer
The Challenge Needed a unified messaging solution that could support multiple PBX systems across 11 countries with High Availability and georedundancy Unified messaging solution needed to integrate with Google Apps and later on Microsoft BPOS
Selected Esna Officelinx to seamlessly connect Serena’s Avaya system to Google Apps and integrate across the wide array of mobile devices in use across the company’s global footprint
The Result Deployed robust solution to more than 800 users worldwide over one weekend Unified messaging was kept intact when Serena migrated to Microsoft BPOS to Google Apps Transition was seamless and transparent to end users
Customer Case Study
The Solution
The Challenge Roche has 90,000 users on Google Apps Needed to integrate multiple PBXs - Avaya, Cisco and legacy Nortel with Google Apps Required massive scalability, high availability and georedundancy
Selected Esna Officelinx because of its ability to work across multiple PBXs simultaneously while providing the same unified messaging services to all users Esna Officelinx was the only solution that could integrate seamlessly with Google Apps regardless of the PBX
The Result
Roll out to 40K+ users in the initial phase worldwide Esna provides localized unified messaging services in 17 languages
Compatibility Overview SIP Support ● ● ● ● ● ● ● ● ● ● ● ● ●
All prior to Officelinx 8.x SIP direct and gateways (Aastra, Iwatsu, Toshiba, etc.) Asterisk Avaya Session Manager (SM) Avaya SIP Enablement Services (SES) Avaya IP Office 500 6.1, 7.0, 8.0 Broadsoft Broadworks Release 17 Cisco Unified Communication Manager 8.x, 9.x Mitel MCD 4.2 Nortel BCM R6 Nortel CS1000 (v7.5, NRS and SM) Nortel CS2100 ShoreTel ShoreGear platform 11.1 Siemens OpenScape Voice
CTI Support ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●
Avaya ACE 6.2 Avaya CM 5.2, 6.1 (AES TSAPI) Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI) Broadsoft Broadworks (XSI) Cisco Unified Communication Manager 8.x, 9.0 (TAPI) Iwatsu ECS Mitel MCD 4.2 ShoreTel ShoreGear 11.1 (TAPI) Siemens OpenScape Voice (CSTA) Toshiba Strata CIX (CSTA) Iwatsu ECS Mitel MCD 4.2 ShoreTel ShoreGear 11.1 (TAPI) Siemens OpenScape Voice (CSTA) Toshiba Strata CIX (CSTA)
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