ENTERPRISE EDGE MANAGEMENT The enterprise edge presents a number of challenges for today’s network and systems support teams. The need for lights-out management of datacenters and the physical distance of remote locations make daily support functions more complex, introducing

FEATURES Supported Device Types

Cisco, Nortel, 3COM, Juniper, Tasman routers, switches, and firewalls; ND SatCom, iDirect satellite routers, GPS devices; UNIX servers; generic support for any console-managed device

Supported Server OSs

Windows 2003, Sun Solaris, and Red Hat Linux

OOB Network Support

Dial-in/PPP dial-out (with VPN support) via embedded, Iridium and GlobalStar modems

network management appliance

Secure Remote Access

Secure Shell (SSHv2); remote authentication and accounting via TACACS and Radius; Telnet and direct-port access optionally available: source address (IP and Caller-ID) filtering; SHA-1 hashing of stored user information

that will change the way you

Flexible User Model

Granular role-based authorization

Access and Activity Log

Audit user access, device changes, and session activity (with real-time, rules-based inspection)

additional risks and security concerns, while increasing costs. Staying up to speed on tasks – like device maintenance, configuration changes,

Envoy is a revolutionary

manage your network.

and recovery actions – becomes increasingly difficult as the physical infrastructure expands and as more applications are pushed to the network. Many IT departments

DEVICE MAINTENANCE OS Upgrades

OS upgrade with verification; local archive with full rollback support

Password Updates and Recovery

Consistent password changes and previous password recovery (power management may be required)

response to the growing management burden, they hire more technicians, engage

Remote Power Cycle

Control managed power to remotely restart a device

outsourced firms, or simply delay or ignore certain tasks.

SurgicalRollback™

Execute device configuration changes within a transaction framework; full commit and rollback operations

Uplogix solutions were designed to deliver the active management capabilities you

RECOVERY

need to overcome challenges at the edge. In fact, Uplogix customers are experiencing

Automatic Diagnosis

Triggered by failure/outage (interface state change, increase or spike in errors, peripheral connection changes)

Correlated Diagnosis

Applied rules triangulate changes against adjustable thresholds, triggering customizable alarms and alerts

Instant Recovery

Pre-packaged and custom rule sets select recovery actions with customizable thresholds

Automated Actions

Automatically cycle a wedged interface, reboot an unresponsive device, or restore a previous configuration

User Notification and Reporting

Create custom reports and alerts for specific users when threshold violations or events occur

have accepted increasing support costs as the price of deploying wider networks. In

lower support costs, less downtime, and maximum remote access management security in their distributed network environments.

MONITORING Service Level Verification

Collect performance data locally on each appliance, simulating service utilization from a remote point in the network to capture the end user’s perspective (sold separately as a Management Module)

The Envoy Network Resource Manager (NRM) from Uplogix is an intelligent appliance that delivers a complete solution

Interface Configuration and Performance Data

Collect interface data, CPU and memory utilization statistics, and detailed technical support information

for enterprise edge management. Envoy appliances actively and securely monitor, maintain, configure, and fix problems

Environmental Data

Continuous sampling of external power, temperature and humidity conditions

with the IT infrastructure.

Granular Diagnostic Data

Data collected from console at up to 5-second intervals

The Envoy NRM is the only product in the industry that delivers localized, device-aware management intelligence by

Configuration and OS Image Repository

Local repository archives up to 3 versions of OS images and 20 versions of each configuration element, power-onself-test (POST) records and diagnosis logs (ex. Cisco’s “show tech”)

integrating directly through the console port. This connection enables always-on management for your critical network

Data Roll-off and Aggregation

Export compressed, detailed operational statistics and device console messages

infrastructure. The Envoy automates 75% of network staff functions and addresses 95% of issues that cause service

Console Log

Collects and archives device console data; sends alarm on specific log messages

NEW CAPABILITIES AT THE EDGE

outages. Problems that today might require IT staff to visit a remote site or cause hours of downtime are detected by the Envoy in seconds and fixed in minutes.

Uplogix’ complete enterprise edge management solution delivers powerful capabilities in three key categories: ■

Command & Control combines total control and visibility of the remote infrastructure, regardless of state of the network, with complete policy enforcement and auditing to eliminate the security and compliance risks found at the edge.

■

Recognize & Resolve actively monitors the network, and automatically detects, diagnoses, and fixes problems. Additionally, enterprise-wide maintenance tasks can be quickly and easily automated and supported with robust auto-rollback functionality.

■

ALERTING Syslog

Forwards device console data and Envoy syslog messages to syslog server

SMTP

Sends alert messages using unique scheduling and filtering system

SNMP

Sends generated traps through the NRMS

Network Interfaces

Supports up to 32 network devices via serial (RS-232) and up to 16 devices with additional auto-sensing 10/100 Base-T Ethernet interfaces

Management Interfaces

Two 10/100 Base-T Ethernet interfaces and one RS-232 console port

On-board Storage

NRM-4: 40GB; NRM-32: 80GB

Battery Backup

Onboard battery provides approximately 30 minute uptime

Peripheral Connectivity

One RS232 power management port, one DB-9 modem port (Optional V.92 RJ11), one AUX port using the 1-wire standard, and two USB 2.0 ports

DIMENSIONS AND WEIGHT Height and Width

45 mm (1.75 in.) x 486 mm (17.1 in.); 1 rack unit (1RU)

perspective and then correlates this data with infrastructure performance data to pinpoint and

Depth and Weight

NRM4 – 308 mm (12.125 in.) / 6.35 kg (14 lb.); NRM32 – 500 mm (17.5 in) /26 lb

Unlike other management technologies, the Envoy takes action to maintain and support your network, providing the benefits of having a virtual network assistant onsite — no matter how complex or remote your edge challenge. In

» Automatically fixes network problems » Reduces mean-time-to-recover from hours to minutes

SYSTEM

Analyze & Adjust measures the service levels of network-specific applications from the end-user resolve issues causing poor service delivery.

Envoy Network Resource Manager:

OPERATING ENVIRONMENT Power

1A from 220VAC, 2A from 110VAC or 3A from 48VDC

Environmental Requirements

0°C to 40°C / 5% to 95% relative humidity, non-condensing

doing so, the Envoy lowers annual support and recovery costs, while delivering a more stable and secure network

REGULATION

environment with significantly less downtime.

Emissions

FCC class A sub part B

Safety

CSA USA safety standard

» Lowers operational costs by automating network support, maintenance and recovery tasks » Provides secure management and compliance auditing, even during outages » Eliminates costly technical support trips to remote locations

> Envoy Network Resource Manager

UNIQUE MANAGEMENT ARCHITECTURE The Uplogix Intelligent Out-of-Band (IOOB) architecture combines the deviceaware intelligence of centralized, software-based systems with the power and management control of console-based administration. IOOB delivers a

“Enterprises looking to more cost effectively manage their network infrastructure, especially at remote

device, thereby eliminating network dependencies.

appliance from Uplogix as a powerful option for

Deliver Active Performance Monitoring and Tuning

By shifting core management applications to the console, IOOB puts the

enhancing their IT management operations.”

Using locally cached device data to monitor performance at ten times the frequency of most SNMP-based systems, Envoy

at the network’s edge. IOOB does more than change the execution point

- Enterprise Management Associates

for management interaction; it enables device-perspective intelligence and allow IOOB to power advanced management, recovery, security, and compliance

connectivity and management, even

services.

■

Proactively diagnoses and repairs network faults and failures

■

Remotely performs routine maintenance tasks, such as configuration changes, OS upgrades, security patches and password updates

■

Recovers from failed configuration changes, minimizing downtime

■

Address 95% of the Issues That Impact Distributed Networks Envoy provides a complete solution for managing the impact of configuration errors, wedged or hung devices, and remote telecommunication incidents. With localized intelligence and continuous management of devices, Envoy can prevent, automatically resolve, and drastically reduce the Mean-Time-ToRecovery (MTTR) for most common network service interruptions.

Emerging, network-based technologies, such as IPT, require significant improvements in network monitoring, availability, and reporting to quickly resolve outages, isolate degradation, or rule out infrastructure problems. Envoy’s automated management

Envoy is designed to support critical security and regulatory compliance initiatives. Traditional management practices leave

procedures and extensible rules-based engine allow it to adapt to the requirements of new technologies to protect and ensure

networks and systems exposed to compliance shortcomings and security violations, especially at the edge. In contrast, Envoy

high service levels.

operates on a secure management platform that supports authorization, authentication, and accounting, and ensures that security and management policies are always enforced, even if standard protocols are down. Additionally, Envoy prevents unauthorized user access by automatically closing idle console sessions, eliminating an important security and compliance gap.

Report All User Interactions for Auditing Purposes Envoy logs every keystroke and device response of every user session, saving the information locally and then transmitting it to a central location for long-term storage. This data enables you to track the impact of changes and to provide complete audit

create logical groupings, monitor current, and control power-up sequencing.

OOB Access and Native Support for Unix, Windows, and Linux Servers Envoy enables secure remote access to servers connected serially to the appliance. Delivering centralized server management

devices are additionally indexed by user and source address.

enables systems administrators to quickly and easily perform diagnosis, recovery, and maintenance functions.

Envoy provides an extensible, robust solution for the autonomous application of management policies in distributed environments.

configures “drop-shipped”

Management policies can be applied to both recovery and support activities to facilitate rapid restoration of network services.

idle console sessions

Envoy includes a robust power management capability, including the ability to monitor and control power remotely. The Envoy

reports detailing who was responsible for these changes and when they occurred. Interactive configuration changes to managed

Automatically provisions and

access by automatically logging out

Power Management and Control can be set to automatically manage power or can enable a network administrator to manually control individual power outlets,

Apply Management Policies to Automate Recovery and Support Procedures

Automatically prevents unauthorized

can automatically adjust device configuration attributes to proactively meet network service levels.

Enforce Secure Management to Ensure Compliance

caused by human error

replacement devices ■

ENVOY NRM SIMPLIFIES NETWORK MANAGEMENT

recognizes network anomalies that are often missed by centralized management systems. Using management polices, Envoy

Meet Network Requirements for Emerging Technologies

automation simply not possible with existing solutions. These new abilities

Provides secure, on-demand when the network is down

malicious applications, viruses, and failing network cards. Envoy notifies administrators of policy violations and continually monitors offending devices, escalating management procedures as necessary to protect the network.

management tools, intelligence, and control where administrators need them:

■

Using localized policies to isolate and quarantine errant network nodes, Envoy proactively protects network services against

locations, should include the Envoy management

framework for securely deploying management functionality locally to each

AUTOMATION AT THE EDGE:

Protect Network Resources from Malicious Applications and User Behavior

Automate Routine or Emergency Maintenance Tasks

ABOUT UPLOGIX Uplogix provides enterprise edge management solutions for organizations seeking to reduce the cost and complexity of managing their networks.

Using device manufacturers’ best practices, along with efficiencies gained from eliminating manual interactions, Envoy accelerates

Uplogix’ solutions dramatically increase network uptime, lower network

the execution of traditional maintenance tasks and reduces the human errors common with most manual processes. Incorporating

support costs and improve network management security. Uplogix is

built-in validation and rollback, Envoy’s automation procedures easily address emergency security patches or system-wide

privately held and headquartered in Austin, Texas. For more information

upgrades necessitated by new threats or exploits.

please visit www.uplogix.com.

Manage the Delivery and Impact of Ad-hoc Troubleshooting or Configuration Changes A local database of network device configurations and changes enables SurgicalRollback™ — a powerful feature enabling Envoy to automatically recover from configuration errors. Affecting only the changed elements, this unique process restores a known state without affecting other device operations. Using the device console for the delivery and monitoring of the configuration changes, Envoy guarantees reliable execution of device changes.

CONTACT US Uplogix, Inc. / 823 Congress Ave., Suite 1200 / Austin, Texas 78701 T 877.857.7077 / F 512.857.7002 / www.uplogix.com ©2001-2006 Uplogix, Inc. All Rights Reserved. Uplogix, Envoy, and their respective logos are trademarks of Uplogix, Inc. in the United States and other jurisdictions. All other company or product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

> Envoy Network Resource Manager

UNIQUE MANAGEMENT ARCHITECTURE The Uplogix Intelligent Out-of-Band (IOOB) architecture combines the deviceaware intelligence of centralized, software-based systems with the power and management control of console-based administration. IOOB delivers a

“Enterprises looking to more cost effectively manage their network infrastructure, especially at remote

device, thereby eliminating network dependencies.

appliance from Uplogix as a powerful option for

Deliver Active Performance Monitoring and Tuning

By shifting core management applications to the console, IOOB puts the

enhancing their IT management operations.”

Using locally cached device data to monitor performance at ten times the frequency of most SNMP-based systems, Envoy

at the network’s edge. IOOB does more than change the execution point

- Enterprise Management Associates

for management interaction; it enables device-perspective intelligence and allow IOOB to power advanced management, recovery, security, and compliance

connectivity and management, even

services.

■

Proactively diagnoses and repairs network faults and failures

■

Remotely performs routine maintenance tasks, such as configuration changes, OS upgrades, security patches and password updates

■

Recovers from failed configuration changes, minimizing downtime

■

Address 95% of the Issues That Impact Distributed Networks Envoy provides a complete solution for managing the impact of configuration errors, wedged or hung devices, and remote telecommunication incidents. With localized intelligence and continuous management of devices, Envoy can prevent, automatically resolve, and drastically reduce the Mean-Time-ToRecovery (MTTR) for most common network service interruptions.

Emerging, network-based technologies, such as IPT, require significant improvements in network monitoring, availability, and reporting to quickly resolve outages, isolate degradation, or rule out infrastructure problems. Envoy’s automated management

Envoy is designed to support critical security and regulatory compliance initiatives. Traditional management practices leave

procedures and extensible rules-based engine allow it to adapt to the requirements of new technologies to protect and ensure

networks and systems exposed to compliance shortcomings and security violations, especially at the edge. In contrast, Envoy

high service levels.

operates on a secure management platform that supports authorization, authentication, and accounting, and ensures that security and management policies are always enforced, even if standard protocols are down. Additionally, Envoy prevents unauthorized user access by automatically closing idle console sessions, eliminating an important security and compliance gap.

Report All User Interactions for Auditing Purposes Envoy logs every keystroke and device response of every user session, saving the information locally and then transmitting it to a central location for long-term storage. This data enables you to track the impact of changes and to provide complete audit

create logical groupings, monitor current, and control power-up sequencing.

OOB Access and Native Support for Unix, Windows, and Linux Servers Envoy enables secure remote access to servers connected serially to the appliance. Delivering centralized server management

devices are additionally indexed by user and source address.

enables systems administrators to quickly and easily perform diagnosis, recovery, and maintenance functions.

Envoy provides an extensible, robust solution for the autonomous application of management policies in distributed environments.

configures “drop-shipped”

Management policies can be applied to both recovery and support activities to facilitate rapid restoration of network services.

idle console sessions

Envoy includes a robust power management capability, including the ability to monitor and control power remotely. The Envoy

reports detailing who was responsible for these changes and when they occurred. Interactive configuration changes to managed

Automatically provisions and

access by automatically logging out

Power Management and Control can be set to automatically manage power or can enable a network administrator to manually control individual power outlets,

Apply Management Policies to Automate Recovery and Support Procedures

Automatically prevents unauthorized

can automatically adjust device configuration attributes to proactively meet network service levels.

Enforce Secure Management to Ensure Compliance

caused by human error

replacement devices ■

ENVOY NRM SIMPLIFIES NETWORK MANAGEMENT

recognizes network anomalies that are often missed by centralized management systems. Using management polices, Envoy

Meet Network Requirements for Emerging Technologies

automation simply not possible with existing solutions. These new abilities

Provides secure, on-demand when the network is down

malicious applications, viruses, and failing network cards. Envoy notifies administrators of policy violations and continually monitors offending devices, escalating management procedures as necessary to protect the network.

management tools, intelligence, and control where administrators need them:

■

Using localized policies to isolate and quarantine errant network nodes, Envoy proactively protects network services against

locations, should include the Envoy management

framework for securely deploying management functionality locally to each

AUTOMATION AT THE EDGE:

Protect Network Resources from Malicious Applications and User Behavior

Automate Routine or Emergency Maintenance Tasks

ABOUT UPLOGIX Uplogix provides enterprise edge management solutions for organizations seeking to reduce the cost and complexity of managing their networks.

Using device manufacturers’ best practices, along with efficiencies gained from eliminating manual interactions, Envoy accelerates

Uplogix’ solutions dramatically increase network uptime, lower network

the execution of traditional maintenance tasks and reduces the human errors common with most manual processes. Incorporating

support costs and improve network management security. Uplogix is

built-in validation and rollback, Envoy’s automation procedures easily address emergency security patches or system-wide

privately held and headquartered in Austin, Texas. For more information

upgrades necessitated by new threats or exploits.

please visit www.uplogix.com.

Manage the Delivery and Impact of Ad-hoc Troubleshooting or Configuration Changes A local database of network device configurations and changes enables SurgicalRollback™ — a powerful feature enabling Envoy to automatically recover from configuration errors. Affecting only the changed elements, this unique process restores a known state without affecting other device operations. Using the device console for the delivery and monitoring of the configuration changes, Envoy guarantees reliable execution of device changes.

CONTACT US Uplogix, Inc. / 823 Congress Ave., Suite 1200 / Austin, Texas 78701 T 877.857.7077 / F 512.857.7002 / www.uplogix.com ©2001-2006 Uplogix, Inc. All Rights Reserved. Uplogix, Envoy, and their respective logos are trademarks of Uplogix, Inc. in the United States and other jurisdictions. All other company or product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

> Envoy Network Resource Manager

UNIQUE MANAGEMENT ARCHITECTURE The Uplogix Intelligent Out-of-Band (IOOB) architecture combines the deviceaware intelligence of centralized, software-based systems with the power and management control of console-based administration. IOOB delivers a

“Enterprises looking to more cost effectively manage their network infrastructure, especially at remote

device, thereby eliminating network dependencies.

appliance from Uplogix as a powerful option for

Deliver Active Performance Monitoring and Tuning

By shifting core management applications to the console, IOOB puts the

enhancing their IT management operations.”

Using locally cached device data to monitor performance at ten times the frequency of most SNMP-based systems, Envoy

at the network’s edge. IOOB does more than change the execution point

- Enterprise Management Associates

for management interaction; it enables device-perspective intelligence and allow IOOB to power advanced management, recovery, security, and compliance

connectivity and management, even

services.

■

Proactively diagnoses and repairs network faults and failures

■

Remotely performs routine maintenance tasks, such as configuration changes, OS upgrades, security patches and password updates

■

Recovers from failed configuration changes, minimizing downtime

■

Address 95% of the Issues That Impact Distributed Networks Envoy provides a complete solution for managing the impact of configuration errors, wedged or hung devices, and remote telecommunication incidents. With localized intelligence and continuous management of devices, Envoy can prevent, automatically resolve, and drastically reduce the Mean-Time-ToRecovery (MTTR) for most common network service interruptions.

Emerging, network-based technologies, such as IPT, require significant improvements in network monitoring, availability, and reporting to quickly resolve outages, isolate degradation, or rule out infrastructure problems. Envoy’s automated management

Envoy is designed to support critical security and regulatory compliance initiatives. Traditional management practices leave

procedures and extensible rules-based engine allow it to adapt to the requirements of new technologies to protect and ensure

networks and systems exposed to compliance shortcomings and security violations, especially at the edge. In contrast, Envoy

high service levels.

operates on a secure management platform that supports authorization, authentication, and accounting, and ensures that security and management policies are always enforced, even if standard protocols are down. Additionally, Envoy prevents unauthorized user access by automatically closing idle console sessions, eliminating an important security and compliance gap.

Report All User Interactions for Auditing Purposes Envoy logs every keystroke and device response of every user session, saving the information locally and then transmitting it to a central location for long-term storage. This data enables you to track the impact of changes and to provide complete audit

create logical groupings, monitor current, and control power-up sequencing.

OOB Access and Native Support for Unix, Windows, and Linux Servers Envoy enables secure remote access to servers connected serially to the appliance. Delivering centralized server management

devices are additionally indexed by user and source address.

enables systems administrators to quickly and easily perform diagnosis, recovery, and maintenance functions.

Envoy provides an extensible, robust solution for the autonomous application of management policies in distributed environments.

configures “drop-shipped”

Management policies can be applied to both recovery and support activities to facilitate rapid restoration of network services.

idle console sessions

Envoy includes a robust power management capability, including the ability to monitor and control power remotely. The Envoy

reports detailing who was responsible for these changes and when they occurred. Interactive configuration changes to managed

Automatically provisions and

access by automatically logging out

Power Management and Control can be set to automatically manage power or can enable a network administrator to manually control individual power outlets,

Apply Management Policies to Automate Recovery and Support Procedures

Automatically prevents unauthorized

can automatically adjust device configuration attributes to proactively meet network service levels.

Enforce Secure Management to Ensure Compliance

caused by human error

replacement devices ■

ENVOY NRM SIMPLIFIES NETWORK MANAGEMENT

recognizes network anomalies that are often missed by centralized management systems. Using management polices, Envoy

Meet Network Requirements for Emerging Technologies

automation simply not possible with existing solutions. These new abilities

Provides secure, on-demand when the network is down

malicious applications, viruses, and failing network cards. Envoy notifies administrators of policy violations and continually monitors offending devices, escalating management procedures as necessary to protect the network.

management tools, intelligence, and control where administrators need them:

■

Using localized policies to isolate and quarantine errant network nodes, Envoy proactively protects network services against

locations, should include the Envoy management

framework for securely deploying management functionality locally to each

AUTOMATION AT THE EDGE:

Protect Network Resources from Malicious Applications and User Behavior

Automate Routine or Emergency Maintenance Tasks

ABOUT UPLOGIX Uplogix provides enterprise edge management solutions for organizations seeking to reduce the cost and complexity of managing their networks.

Using device manufacturers’ best practices, along with efficiencies gained from eliminating manual interactions, Envoy accelerates

Uplogix’ solutions dramatically increase network uptime, lower network

the execution of traditional maintenance tasks and reduces the human errors common with most manual processes. Incorporating

support costs and improve network management security. Uplogix is

built-in validation and rollback, Envoy’s automation procedures easily address emergency security patches or system-wide

privately held and headquartered in Austin, Texas. For more information

upgrades necessitated by new threats or exploits.

please visit www.uplogix.com.

Manage the Delivery and Impact of Ad-hoc Troubleshooting or Configuration Changes A local database of network device configurations and changes enables SurgicalRollback™ — a powerful feature enabling Envoy to automatically recover from configuration errors. Affecting only the changed elements, this unique process restores a known state without affecting other device operations. Using the device console for the delivery and monitoring of the configuration changes, Envoy guarantees reliable execution of device changes.

CONTACT US Uplogix, Inc. / 823 Congress Ave., Suite 1200 / Austin, Texas 78701 T 877.857.7077 / F 512.857.7002 / www.uplogix.com ©2001-2006 Uplogix, Inc. All Rights Reserved. Uplogix, Envoy, and their respective logos are trademarks of Uplogix, Inc. in the United States and other jurisdictions. All other company or product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

ENTERPRISE EDGE MANAGEMENT The enterprise edge presents a number of challenges for today’s network and systems support teams. The need for lights-out management of datacenters and the physical distance of remote locations make daily support functions more complex, introducing

FEATURES Supported Device Types

Cisco, Nortel, 3COM, Juniper, Tasman routers, switches, and firewalls; ND SatCom, iDirect satellite routers, GPS devices; UNIX servers; generic support for any console-managed device

Supported Server OSs

Windows 2003, Sun Solaris, and Red Hat Linux

OOB Network Support

Dial-in/PPP dial-out (with VPN support) via embedded, Iridium and GlobalStar modems

network management appliance

Secure Remote Access

Secure Shell (SSHv2); remote authentication and accounting via TACACS and Radius; Telnet and direct-port access optionally available: source address (IP and Caller-ID) filtering; SHA-1 hashing of stored user information

that will change the way you

Flexible User Model

Granular role-based authorization

Access and Activity Log

Audit user access, device changes, and session activity (with real-time, rules-based inspection)

additional risks and security concerns, while increasing costs. Staying up to speed on tasks – like device maintenance, configuration changes,

Envoy is a revolutionary

manage your network.

and recovery actions – becomes increasingly difficult as the physical infrastructure expands and as more applications are pushed to the network. Many IT departments

DEVICE MAINTENANCE OS Upgrades

OS upgrade with verification; local archive with full rollback support

Password Updates and Recovery

Consistent password changes and previous password recovery (power management may be required)

response to the growing management burden, they hire more technicians, engage

Remote Power Cycle

Control managed power to remotely restart a device

outsourced firms, or simply delay or ignore certain tasks.

SurgicalRollback™

Execute device configuration changes within a transaction framework; full commit and rollback operations

Uplogix solutions were designed to deliver the active management capabilities you

RECOVERY

need to overcome challenges at the edge. In fact, Uplogix customers are experiencing

Automatic Diagnosis

Triggered by failure/outage (interface state change, increase or spike in errors, peripheral connection changes)

Correlated Diagnosis

Applied rules triangulate changes against adjustable thresholds, triggering customizable alarms and alerts

Instant Recovery

Pre-packaged and custom rule sets select recovery actions with customizable thresholds

Automated Actions

Automatically cycle a wedged interface, reboot an unresponsive device, or restore a previous configuration

User Notification and Reporting

Create custom reports and alerts for specific users when threshold violations or events occur

have accepted increasing support costs as the price of deploying wider networks. In

lower support costs, less downtime, and maximum remote access management security in their distributed network environments.

MONITORING Service Level Verification

Collect performance data locally on each appliance, simulating service utilization from a remote point in the network to capture the end user’s perspective (sold separately as a Management Module)

The Envoy Network Resource Manager (NRM) from Uplogix is an intelligent appliance that delivers a complete solution

Interface Configuration and Performance Data

Collect interface data, CPU and memory utilization statistics, and detailed technical support information

for enterprise edge management. Envoy appliances actively and securely monitor, maintain, configure, and fix problems

Environmental Data

Continuous sampling of external power, temperature and humidity conditions

with the IT infrastructure.

Granular Diagnostic Data

Data collected from console at up to 5-second intervals

The Envoy NRM is the only product in the industry that delivers localized, device-aware management intelligence by

Configuration and OS Image Repository

Local repository archives up to 3 versions of OS images and 20 versions of each configuration element, power-onself-test (POST) records and diagnosis logs (ex. Cisco’s “show tech”)

integrating directly through the console port. This connection enables always-on management for your critical network

Data Roll-off and Aggregation

Export compressed, detailed operational statistics and device console messages

infrastructure. The Envoy automates 75% of network staff functions and addresses 95% of issues that cause service

Console Log

Collects and archives device console data; sends alarm on specific log messages

NEW CAPABILITIES AT THE EDGE

outages. Problems that today might require IT staff to visit a remote site or cause hours of downtime are detected by the Envoy in seconds and fixed in minutes.

Uplogix’ complete enterprise edge management solution delivers powerful capabilities in three key categories: ■

Command & Control combines total control and visibility of the remote infrastructure, regardless of state of the network, with complete policy enforcement and auditing to eliminate the security and compliance risks found at the edge.

■

Recognize & Resolve actively monitors the network, and automatically detects, diagnoses, and fixes problems. Additionally, enterprise-wide maintenance tasks can be quickly and easily automated and supported with robust auto-rollback functionality.

■

ALERTING Syslog

Forwards device console data and Envoy syslog messages to syslog server

SMTP

Sends alert messages using unique scheduling and filtering system

SNMP

Sends generated traps through the NRMS

Network Interfaces

Supports up to 32 network devices via serial (RS-232) and up to 16 devices with additional auto-sensing 10/100 Base-T Ethernet interfaces

Management Interfaces

Two 10/100 Base-T Ethernet interfaces and one RS-232 console port

On-board Storage

NRM-4: 40GB; NRM-32: 80GB

Battery Backup

Onboard battery provides approximately 30 minute uptime

Peripheral Connectivity

One RS232 power management port, one DB-9 modem port (Optional V.92 RJ11), one AUX port using the 1-wire standard, and two USB 2.0 ports

DIMENSIONS AND WEIGHT Height and Width

45 mm (1.75 in.) x 486 mm (17.1 in.); 1 rack unit (1RU)

perspective and then correlates this data with infrastructure performance data to pinpoint and

Depth and Weight

NRM4 – 308 mm (12.125 in.) / 6.35 kg (14 lb.); NRM32 – 500 mm (17.5 in) /26 lb

Unlike other management technologies, the Envoy takes action to maintain and support your network, providing the benefits of having a virtual network assistant onsite — no matter how complex or remote your edge challenge. In

» Automatically fixes network problems » Reduces mean-time-to-recover from hours to minutes

SYSTEM

Analyze & Adjust measures the service levels of network-specific applications from the end-user resolve issues causing poor service delivery.

Envoy Network Resource Manager:

OPERATING ENVIRONMENT Power

1A from 220VAC, 2A from 110VAC or 3A from 48VDC

Environmental Requirements

0°C to 40°C / 5% to 95% relative humidity, non-condensing

doing so, the Envoy lowers annual support and recovery costs, while delivering a more stable and secure network

REGULATION

environment with significantly less downtime.

Emissions

FCC class A sub part B

Safety

CSA USA safety standard

» Lowers operational costs by automating network support, maintenance and recovery tasks » Provides secure management and compliance auditing, even during outages » Eliminates costly technical support trips to remote locations

ENTERPRISE EDGE MANAGEMENT The enterprise edge presents a number of challenges for today’s network and systems support teams. The need for lights-out management of datacenters and the physical distance of remote locations make daily support functions more complex, introducing additional risks and security concerns, while increasing costs. Staying up to speed on tasks – like device maintenance, configuration changes,

FEATURES Supported Device Types

Cisco, Nortel, 3COM, Juniper, Tasman routers, switches, and firewalls; ND SatCom, iDirect satellite routers, GPS devices; UNIX servers; generic support for any console-managed device

Supported Server OSs

Windows 2003, Sun Solaris, and Red Hat Linux

OOB Network Support

Dial-in/PPP dial-out (with VPN support) via embedded, Iridium and GlobalStar modems

network management appliance

Secure Remote Access

Secure Shell (SSHv2); remote authentication and accounting via TACACS and Radius; Telnet and direct-port access optionally available: source address (IP and Caller-ID) filtering; SHA-1 hashing of stored user information

that will change the way you

Flexible User Model

Granular role-based authorization

Access and Activity Log

Audit user access, device changes, and session activity (with real-time, rules-based inspection)

Envoy is a revolutionary

manage your network.

and recovery actions – becomes increasingly difficult as the physical infrastructure expands and as more applications are pushed to the network. Many IT departments

DEVICE MAINTENANCE OS Upgrades

OS upgrade with verification; local archive with full rollback support

Password Updates and Recovery

Consistent password changes and previous password recovery (power management may be required)

response to the growing management burden, they hire more technicians, engage

Remote Power Cycle

Control managed power to remotely restart a device

outsourced firms, or simply delay or ignore certain tasks.

SurgicalRollback™

Execute device configuration changes within a transaction framework; full commit and rollback operations

Uplogix solutions were designed to deliver the active management capabilities you

RECOVERY

need to overcome challenges at the edge. In fact, Uplogix customers are experiencing

Automatic Diagnosis

Triggered by failure/outage (interface state change, increase or spike in errors, peripheral connection changes)

Correlated Diagnosis

Applied rules triangulate changes against adjustable thresholds, triggering customizable alarms and alerts

Instant Recovery

Pre-packaged and custom rule sets select recovery actions with customizable thresholds

Automated Actions

Automatically cycle a wedged interface, reboot an unresponsive device, or restore a previous configuration

User Notification and Reporting

Create custom reports and alerts for specific users when threshold violations or events occur

have accepted increasing support costs as the price of deploying wider networks. In

lower support costs, less downtime, and maximum remote access management security in their distributed network environments.

MONITORING Service Level Verification

Collect performance data locally on each appliance, simulating service utilization from a remote point in the network to capture the end user’s perspective (sold separately as a Management Module)

The Envoy Network Resource Manager (NRM) from Uplogix is an intelligent appliance that delivers a complete solution

Interface Configuration and Performance Data

Collect interface data, CPU and memory utilization statistics, and detailed technical support information

for enterprise edge management. Envoy appliances actively and securely monitor, maintain, configure, and fix problems

Environmental Data

Continuous sampling of external power, temperature and humidity conditions

with the IT infrastructure.

Granular Diagnostic Data

Data collected from console at up to 5-second intervals

The Envoy NRM is the only product in the industry that delivers localized, device-aware management intelligence by

Configuration and OS Image Repository

Local repository archives up to 3 versions of OS images and 20 versions of each configuration element, power-onself-test (POST) records and diagnosis logs (ex. Cisco’s “show tech”)

integrating directly through the console port. This connection enables always-on management for your critical network

Data Roll-off and Aggregation

Export compressed, detailed operational statistics and device console messages

infrastructure. The Envoy automates 75% of network staff functions and addresses 95% of issues that cause service

Console Log

Collects and archives device console data; sends alarm on specific log messages

NEW CAPABILITIES AT THE EDGE

outages. Problems that today might require IT staff to visit a remote site or cause hours of downtime are detected by the Envoy in seconds and fixed in minutes.

Uplogix’ complete enterprise edge management solution delivers powerful capabilities in three key categories: Command & Control combines total control and visibility of the remote infrastructure, regardless of

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state of the network, with complete policy enforcement and auditing to eliminate the security and compliance risks found at the edge.

Recognize & Resolve actively monitors the network, and automatically detects, diagnoses, and fixes

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ALERTING Syslog

Forwards device console data and Envoy syslog messages to syslog server

SMTP

Sends alert messages using unique scheduling and filtering system

SNMP

Sends generated traps through the NRMS

Analyze & Adjust measures the service levels of network-specific applications from the end-user

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» Automatically fixes network problems » Reduces mean-time-to-recover from hours to minutes

SYSTEM Network Interfaces

Supports up to 32 network devices via serial (RS-232) and up to 16 devices with additional auto-sensing 10/100 Base-T Ethernet interfaces

Management Interfaces

Two 10/100 Base-T Ethernet interfaces and one RS-232 console port

On-board Storage

NRM-4: 40GB; NRM-32: 80GB

Peripheral Connectivity

One RS232 power management port, one DB-9 modem port (Optional V.92 RJ11), one AUX port using the 1-wire standard, and two USB 2.0 ports

problems. Additionally, enterprise-wide maintenance tasks can be quickly and easily automated and supported with robust auto-rollback functionality.

Envoy Network Resource Manager:

DIMENSIONS AND WEIGHT Height and Width

45 mm (1.75 in.) x 486 mm (17.1 in.); 1 rack unit (1RU)

Depth and Weight

NRM4 – 308 mm (12.125 in.) / 6.35 kg (14 lb.); NRM32 – 500 mm (17.5 in) /26 lb

» Lowers operational costs by automating network support, maintenance and recovery tasks » Provides secure management and compliance auditing, even during outages

perspective and then correlates this data with infrastructure performance data to pinpoint and resolve issues causing poor service delivery. Unlike other management technologies, the Envoy takes action to maintain and support your network, providing the

OPERATING ENVIRONMENT Power

1A from 220VAC, 2A from 110VAC or 3A from 48VDC

Environmental Requirements

0°C to 40°C / 5% to 95% relative humidity, non-condensing

benefits of having a virtual network assistant onsite — no matter how complex or remote your edge challenge. In

REGULATION

doing so, the Envoy lowers annual support and recovery costs, while delivering a more stable and secure network

Emissions

FCC class A sub part B

environment with significantly less downtime.

Safety

CSA USA safety standard

» Eliminates costly technical support trips to remote locations