Enterprise Service Manager 5.5.2 Installation Guide

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Table of Contents

Chapter 1

Understanding How the ESM Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Communicating With the ESM Using the March Networks Software . . . . . . . . . . . . . . . . 2 Configuring the ESM Using the Administrator Console . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Setting Up ESM Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Internal Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 External Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Installing and Uninstalling the ESM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 To install the ESM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 To uninstall the ESM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Installing and Uninstalling People Counting Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 To install People Counting Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 To uninstall People Counting Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Setting Up the ESM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Modifying the ESM’s Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 To modify the ESM’s port settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 To stop the ESM from listening on port 443. . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Configuring the Firewall for Windows Server 2008. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 To open the Windows Firewall with Advanced Security in Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Creating the Windows Firewall Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 To configure your Windows Server 2008 firewall . . . . . . . . . . . . . . . . . . . . . . . .13 To configure your Windows Server 2008 firewall for Seproban . . . . . . . . . . . .13 Starting and Stopping the ESM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 To start the ESM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 To confirm the ESM is running . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 To stop the ESM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Upgrading the ESM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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Chapter 1

Introducing the Enterprise Service Manager The Enterprise Service Manager (ESM) is a management system that lets you centrally monitor, administer, and maintain networked recorders within your organization. The ESM monitors recorders on the network, ensuring the VideoSphere applications have up-to-date IP addresses, which may be required to access networked recorders with dynamic IP addresses. It also allows you to create and manage detailed user permissions, which let you control user access to applications and platforms. For organizations with a large number of networked recorders, the ESM supports the connection of the Administrator Console, which is a client application that lets you manage, configure, and maintain multiple recorders from a central location. This introduction provides information about:

• •

“Understanding How the ESM Works” on page 2. “Setting Up ESM Environments” on page 2.

Understanding How the ESM Works The ESM maintains connections with networked recorders to continuously monitor their health, current IP addresses, and status.

Communicating With the ESM Using the March Networks Software By forwarding up-to-date recorder IP addresses to the VideoSphere applications, the ESM ensures that the VideoSphere client applications can always communicate with the recorders that have been registered with it. This allows the VideoSphere client applications to communicate with the recorders on external networks. When connected to the ESM, the VideoSphere client applications automatically show a list of all recorders monitored by the ESM and to which the user has access. For more information, see the Administrator Console User Manual or online Help.

Configuring the ESM Using the Administrator Console The Administrator Console, a management tool for system administrators, lets you configure both the recorder and ESM. For more information, see the Administrator Console User Manual or online Help.

Setting Up ESM Environments There are several ways you can set up the ESM in a networked environment, depending on whether you are working with recorders installed on an internal or external network.

Internal Networks On an internal network such as a corporate LAN/WAN, install the ESM on the network where the recorders are located. It is preferred that the computer on which you are installing the ESM have a static IP address. NOTE: If the ESM does not have a static IP address, you will have to use hostnames in its

address zones. For more information, contact your network administrator.

External Networks If you are working with recorders that are installed at remote sites and are not directly connected to your network, install the ESM on a computer that can be accessed through the Internet. For example, install the ESM on a computer running on a DMZ network.

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If you are working with recorders installed on both an internal and external network, you can configure the ESM with address zones, which let you specify how the ESM connects to the recorders. For more information, see the Administrator Console User Manual or online help. We recommend you change the password for the “radmin” user account on each recorder or encoder, as it is used to log onto the provisioning interface remotely. For more information, see the setpass command in the Provisioning Interface Technical Instructions. Before you set up the ESM environment, ensure you understand the security issues associated with using a network that can be accessed through the Internet. For more information about network security, contact your network administrator. For more information, see “Setting Up the ESM” on page 10.

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Chapter 2

Installing, Uninstalling, and Starting the ESM You can install the ESM using the March Networks VideoSphere Visual Intelligence CD. The ESM, which runs as a service on a server, starts automatically after installation. If you no longer need the ESM, you can uninstall it using the Windows® Control Panel. After you install the ESM, use the Administrator Console to configure the recorder to communicate with it. For more information, see the Administrator Console User Manual or online Help. Or, see the setmgr command in the Provisioning Interface Technical Instructions.

• • • • • • • •

“System Requirements” on page 6 “Installing and Uninstalling the ESM” on page 7 “Installing and Uninstalling People Counting Reporting” on page 8 “Setting Up the ESM” on page 10 “Modifying the ESM’s Port Settings” on page 11 “Configuring the Firewall for Windows Server 2008” on page 13 “Starting and Stopping the ESM” on page 15 “Upgrading the ESM” on page 15

System Requirements Before you install the ESM, ensure your system meets the following minimum requirements:

• • • • •

3.0 GHz processor 4.0 GB RAM CD-ROM drive 10/100 Mbps Ethernet card Microsoft® Windows Server 2003 or 2008 operating system

In addition to the above, the People Counting Reporting Web service requires the following:

•

•

Internet Information Services (IIS)  If you are using Microsoft Windows Server 2008, you must use IIS version 7.0 including ASP.NET, and ensure that you select the “IIS 6.0 Management Compatibility” role service during the IIS 7.0 installation.  If you are using Windows Server 2003, you use IIS version 6.0. .NET Framework The version must be compatible with the Windows Server operating system you are using (2003 or 2008).

In addition to the above, the Seproban Alarm Management Service requires a varying amount of free hard drive space, which is calculated using the following formula: dataRetentionDays*(realAlarmsOneDay*15 + falseAlarmsOneDay*8) MB

where: dataRetentionDays is the number of days you want to retain the alarm video and images (the default value is 7)  realAlarmsOneDay is the average number of alarms you receive in a day  falseAlarmsOneDay is the average number of false alarms you receive in a day 

NOTE: This formula is based on the assumption that a typical alarm lasts about two

minutes. NOTE: We recommend you install the ESM on a computer with a static IP address. For

more information, see the documentation accompanying the Microsoft Windows operating system. Virus scanning software, which may periodically use an increased amount of CPU resources, may impact the ESM’s performance during high usage periods. If you experience any performance issues, we recommend you contact your IT department to reconfigure your virus scanning software. Please note that the ESM may create or update the following files, which should not be blocked by your antivirus software: • .dat or .dat.bak—Data files • .pem—Encryption files • .db, .db-journal, .dbf, .cdx, .log, .seq—Database files • .txt in the service user’s TEMP directory—Application log files

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Enterprise Service Manager Installation Guide

Installing and Uninstalling the ESM You can install the ESM from your March Networks VideoSphere Visual Intelligence CD. When you no longer need the ESM, you can uninstall it. The installation process will ask if you want to install the People Counting Reporting Web service. You cannot install People Counting Reporting unless your system includes the following:

•

•

Internet Information Services (IIS)  If you are using Microsoft Windows Server 2008, you must use IIS version 7.0 including ASP.NET, and ensure that you select the “IIS 6.0 Management Compatibility” role service during the IIS 7.0 installation.  If you are using Windows Server 2003, you use IIS version 6.0. .NET Framework The version must be compatible with the Windows Server operating system you are using (2003 or 2008).

It is only possible to install People Counting Reporting during the ESM installation. If you install the ESM without it, you have to re-install the ESM to be able to install People Counting Reporting. For more information, see “Installing and Uninstalling People Counting Reporting” on page 8. To install the ESM 1. Insert the March Networks VideoSphere Visual Intelligence CD into the computer’s CD-

ROM drive. The installation should begin automatically. If not, run the Setup.exe file located in the root directory of the CD. 2. Click Install VideoSphere System Management Applications, and then click Enterprise Service Manager. 3. Follow the on-screen instructions. If you change the default installation folder, do not install the software in a folder containing another March Networks client application. The installation process asks whether you want to install the People Counting Reporting Web service. You can only install it if you have both IIS and Microsoft .NET Framework installed. For more information, see “Installing and Uninstalling People Counting Reporting” on page 8. 4. Click Finish to complete the installation. NOTE: If you are installing only one ESM or the primary ESM server in a cluster, ensure

that you select Yes when you are asked Will this be the primary ESM in its cluster? If you select No, you are unable to activate the ESM, and you must reinstall it. If you are installing a secondary server as part of an ESM cluster, select No when you are asked Will this be the primary ESM in its cluster? For more information about creating an ESM cluster, see the Administrator Console User Manual.

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NOTE: After you have installed the ESM, you must configure your recorders to

communicate with the ESM using the Administrator Console. For more information, see the Administrator Console User Manual. Or, see the setmgr command in the Provisioning Interface Technical Instructions. To uninstall the ESM If you uninstall the ESM, you also uninstall the People Counting Reporting feature. 1. Stop the ESM. 2. 3. 4. 5.

For more information, see “To stop the ESM” on page 15. On the Start menu, point to Settings, and then click Control Panel. Double-click Add/Remove Programs. Click March Networks ESM in the list, and then click Change/Remove. Follow the on-screen instructions.

Installing and Uninstalling People Counting Reporting During the process of installing the ESM, you are asked if you want to install the People Counting Reporting feature. You must have both Internet Information Services (IIS) and Microsoft .NET Framework installed to install People Counting Reporting (see “System Requirements” on page 6 for version requirements). If either of these programs is not installed on your computer, you are not able to install People Counting Reporting. For more information, see the Microsoft Web site. To install IIS see the official Microsoft IIS website. IMPORTANT: If you are using Microsoft Windows Server 2008, it is important to include

the ASP.NET feature and to select the "IIS 6.0 Management Compatibility" role service during the IIS 7.0 installation. You cannot install the People Counting Reporting feature on Windows Server 2008 without these options. To install .NET Framework, see the Microsoft Windows Update website. NOTE: We recommend that you install IIS before installing Microsoft .NET Framework. If

you install .NET Framework first, or it is already installed, you may have to perform additional configuration steps to resolve an issue involving read access to the IIS metabase. For a detailed description of the issue and a means of resolving it, see the Microsoft Web site. During the installation of People Counting Reporting, you are able to specify the Web location where it can be accessed using a Web browser. To view people counting reports in a Web browser, you need Microsoft Internet Explorer 6 (or higher) or Mozilla Firefox 2.0.0.4 (or higher). To install People Counting Reporting 1. When the March Networks People Counting window appears during the ESM

installation, click Next. If you do not wish to install People Counting Reporting, click Cancel. You are asked to choose a site and specify a virtual directory.

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Enterprise Service Manager Installation Guide

2. In the Site list, select the Web site where you want to install the People Counting

Reporting feature. The content of the Site list is set in the IIS Manager, and cannot be modified in the People Counting Reporting installation wizard. 3. In the Virtual directory box, enter the directory where you want to access People Counting Reporting.

In this example, you access the People Counting Reporting through: http://IP address/Reports/ 4. Click Next, and complete the installation process for both the People Counting Reporting feature and the ESM. To uninstall People Counting Reporting 1. On the Start menu, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click March Networks People Counting in the list, and then click Change/Remove. 4. Follow the on-screen instructions.

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Setting Up the ESM By default, the ESM uses port 443 for connections from the other servers in the cluster (if there are any), recorders, and the VideoSphere client applications. It is possible to change the default port or specify additional ports for the ESM to use. The ESM’s People Counting Reporting Web service uses port 8080. Firewalls must be configured to forward the ports the ESM uses, such as the default port (443), to the server. For more information, contact your network administrator. The following diagram shows a simple network scenario:

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Enterprise Service Manager Installation Guide

Modifying the ESM’s Port Settings You can change the ESM’s port settings with a text editor, such as Notepad. WARNING: Only advanced users should attempt to modify the ESM’s port settings, as

changes may affect the ESM’s ability to communicate among servers in a cluster and the recorders and VideoSphere client applications that try to connect to the ESM. To modify the ESM’s port settings 1. Using a text editor, such as Notepad, open Watchdog.cfg (the configuration file for the

MN Watchdog process), which is located in the following directory by default: C:\Program Files\MarchNetworks\WatchDog 2. Add, modify, or remove ports by changing port entries, which are in the format “port#=[port number]” To...

Do the following

Add a port

Add an additional port entry. If the last port entry is port2, for example, enter port3 under it, and then specify a port number to assign to it. The port entries must start at port1 and continue without gaps in numbering.

Modify a port

Replace the number next to an existing port entry with a new one. Do not modify port1=443. If you do not want the ESM to listen on port 443, see “To stop the ESM from listening on port 443”.

Remove a port

Delete a port entry. Do not remove port1=443.

3. Save and then close the file. 4. Stop and then restart the MN Watchdog process to update the ESM. For more

information, see “Starting and Stopping the ESM” on page 15. To stop the ESM from listening on port 443 1. Using a text editor, such as Notepad, open Watchdog.cfg, which is located in the

following directory by default: C:\Program Files\MarchNetworks\WatchDog 2. Add a new port entry. 3. Save and then close the file. 4. Include the port number alongside the IP addresses in the ESM’s address zones, which can be changed through the Administrator Console, and apply the settings. For more information about address zones, see the Administrator Console User Manual or online Help. If a port number is not specified, any other ESM servers in the cluster (if there are any) and recorders will attempt to communicate with the ESM through port 443. You can connect to an ESM with an IP address like 10.51.176.163 with a VideoSphere client application, because the application assumes that the port number is 443. If you

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5. 6.

7. 8.

want to connect to the ESM through port 444, for example, you will need to connect to the ESM using the IP address and port you specify, such as 10.51.176.163:444. For more information, see the Administrator Console User Manual or online help. Stop and then restart the MN Watchdog process to update the ESM. For more information, see “Starting and Stopping the ESM” on page 15. When all recorders have contacted the ESM, remove the port1=443 entry, and then renumber the existing port entries to start at port1 and continue without gaps in numbering. For more information, see “To modify the ESM’s port settings”. If you remove the port1=443 port entry before updating the ESM’s address zones and ensuring all recorders have received them, some or all of the recorders may not be able to connect to the ESM, because they will not have the updated information. Save and then close the file. Stop and then restart the MN Watchdog process to update the ESM. For more information, see “Starting and Stopping the ESM” on page 15.

NOTE: If the ESM is instructed not to listen on port 443 before the address zones have

been changed, and all the recorders have received the new settings, some or all of the recorders will be unable to connect to the ESM. To correct this issue, instruct the ESM to listen on port 443, and then follow the steps in the above procedure.

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Enterprise Service Manager Installation Guide

Configuring the Firewall for Windows Server 2008 If you are using Microsoft Windows Server 2008 you must configure your firewall so that the ESM can communicate with other applications. Windows Firewall with Advanced Security allows you to create inbound or outbound firewall rules. You must create rules to allow traffic on the local port number 443. If you are using the Seproban Alarm Management Service, the ESM acts as an FTP client application. If you are using Windows Server 2008, you must configure the Windows firewall so that the Seproban Alarm Management Service can communicate with the ESM. To open the Windows Firewall with Advanced Security in Control Panel 1. Click the Start button, and then click Control Panel. 2. In Control Panel, click System and Security (in Windows Server 2008 R2), or System

and Maintenance (in Windows Server 2008). 3. Click Administrative Tools. 4. Double-click Windows Firewall with Advanced Security.

Creating the Windows Firewall Rules Windows Firewall with Advanced Security allows you to create inbound or outbound rules for your firewall. To configure the Windows firewall so that your applications can communicate with the ESM you must set up some port and program rules for the firewall.

• •

Program rule — Allows traffic for a particular program or service. You can identify the program by program path and executable name. Port rule — Allows traffic on a particular TCP or UDP port number or range of port numbers.

To configure your Windows Server 2008 firewall 1. On the computer that is running the ESM server, stop the MN Watchdog service. For

information about stopping a service, see the documentation accompanying Windows. 2. Add a new inbound port rule that allows traffic on port number 443. 3. Add a new outbound port rule that allows traffic on port number 443. 4. Restart the MN Watchdog service. NOTE: For detailed information about configuring the Windows Firewall with Advanced

Security, see your Windows Server 2008 documentation. To configure your Windows Server 2008 firewall for Seproban 1. On the computer that is running the ESM server, stop the MN Watchdog service. For

more information about stopping a service, see the documentation accompanying Windows. 2. Add a new inbound port rule that allows traffic on port number 80.

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3. Add a new inbound program rule to enable all connections on the ESM.

Identify the ESM using its program path and executable name. The default is: C:\Program Files\MarchNetworks\ESM\Bin\ESM.exe 4. Add a new outbound program rule to enable all connections on the ESM. Identify the ESM as described in step 4. 5. Add a new inbound program rule to enable all connections on the FTP program. Identify the FTP program using its program path and executable name. The default is: C:\Windows\System32\FTP.exe This step is only needed if you want to FTP files directly from the ESM server to the FTP server without using the Administrator Console. 6. Restart the MN Watchdog service. NOTE: For detailed information about configuring the Windows Firewall with Advanced

Security, see your Windows Server 2008 documentation.

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Enterprise Service Manager Installation Guide

Starting and Stopping the ESM You can manually start or stop the ESM using the Services management tool, which is located in the Windows Control Panel, or the command-line prompt. To start the ESM 1. On the Windows Start menu, point to Settings, and then click Control Panel. 2. In the Control Panel, double-click Administrative Tools, and then double-click

Services. 3. In the Services list, locate the MN Watchdog service. 4. Right-click MN Watchdog, and then click Start.

The ESM starts. TIP: You can also start the ESM by typing net start mnwatchdog at the command-line prompt in Microsoft Windows. To confirm the ESM is running 1. On the Windows Start menu, point to Settings, and then click Control Panel. 2. In the Control Panel double-click Administrative Tools, and then double-click

Services. 3. In the Services list, locate the MN Watchdog service. If Started appears in the MN Watchdog service Status column, the ESM is running. If there is no status in the Status column, the ESM is not running. TIP: You can also confirm the ESM is running by typing net start at the command-line prompt in Microsoft Windows. If the MN Watchdog process is in the list that appears, the ESM is running. To stop the ESM 1. On the Windows Start menu, point to Settings, and then click Control Panel. 2. Double-click Administrative Tools, and then double-click Services. 3. In the Services list, locate the MN Watchdog service. 4. Right-click MN Watchdog, and then click Stop.

The ESM stops. TIP: You can also stop the ESM by typing net stop mnwatchdog at the command-line prompt in

Microsoft Windows.

Upgrading the ESM When new ESM releases are available, you can upgrade the ESM to the latest release. For more information, see the Upgrading to Release 5.5.2 Technical Instructions, included on your software CD.

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Enterprise Service Manager Installation Guide

Glossary

DMZ

Demilitarized Zone. A computer subnetwork that is insulated from the rest of a network by a firewall because it can be accessed by sources on an external network, such as the Internet. Web servers are typically located on this type of network.

Encoder

A device that captures and streams audio, video, and text data from connected peripherals and analog camera inputs to a central storage location over an IP network.

ESM

Enterprise Service Manager. A central management tool, which is composed of up to five individual servers, that monitors networked recorders.

IIS

Network administrator

Recorder

Internet Information Services. A free Web server program provided by Microsoft.

The person or team responsible for setting up and maintaining the network. Duties of the administrator include installing software, assigning passwords, making backups, and resolving network problems.

A device that digitally records and stores media and alarm information.

Site

The location where the recorder is installed.

Service

A program that operates in the background.

System administrator

An individual or team responsible for defining the behavior of the recorder, managing the recorder listings folders and files, and maintaining the recorder.

Web service

A server that uses SOAP, an XML-based communications protocol, to communicate with clients.

Glossary

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Index

C

P

configuring ESM, 2

People Counting Reporting installing, 8 uninstalling, 9 ports forwarding, 10 modifying, 11

E Enterprise Service Manager. See ESM ESM communicating with, 2 configuring, 2 external networks, 2 installing, 7 internal networks, 2 introducing, 1 modifying ports, 11 setting up, 2, 10 starting, 15 stopping, 15 system requirements, 6 understanding, 2 uninstalling, 8 upgrading, 15 external networks, 2

F firewall configuring, 13 creating rules, 13 forwarding ports, 10

S setting up ESM, 2, 10 starting ESM, 15 stopping ESM, 15 system requirements ESM, 6

U understanding ESM, 2 uninstalling ESM, 8 People Counting Reporting, 9 upgrading ESM, 15

I installing ESM, 7 People Counting Reporting, 8 internal networks, 2 introducing ESM, 1

M modifying ports, 11

Index

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