Enhanced Voic . Web User Interface (WUI) User Guide

Enhanced Voicemail Web User Interface (WUI) User Guide Disclaimer This document is protected by copyright law; therefore, any reproduction, appropri...
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Enhanced Voicemail Web User Interface (WUI) User Guide

Disclaimer This document is protected by copyright law; therefore, any reproduction, appropriation, or disclosure of this information, in whole or in part, without the specific prior written authorization of the owner is strictly prohibited. TDS reserves the right to change the content based on TDS business requirements and industry changes.

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Table of Contents

Table of Contents Disclaimer ............................................................................................................................. ii Table of Contents ................................................................................................................. iii Introduction ........................................................................................................................ vii Purpose ...................................................................................................................................... vii Document History ..................................................................................................................... vii Document Overview ................................................................................................................. viii 1. Overview ........................................................................................................................... 1 2. Authentication .................................................................................................................. 3 3. Inbox 5 3.1 Listen/View ........................................................................................................................... 6 3.2 Save to PC ............................................................................................................................. 7 3.3 Forward .............................................................................................................................. 10 3.4 Callback............................................................................................................................... 16 3.5 Delete ................................................................................................................................. 18 4. Settings ........................................................................................................................... 21 4.1 Message Order ................................................................................................................... 22 4.2 Name Signatures ................................................................................................................ 24 4.3 Greetings ............................................................................................................................ 26 4.4 Passcode ............................................................................................................................. 33

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4.5 Message Waiting Indicator ................................................................................................. 36 4.6 Text Message Notification .................................................................................................. 37 4.6.1. Delete Contacts from Your Filter List .................................................................... 47 4.6.2. Edit Contacts in Your Filter List ............................................................................. 49 4.7 Email Notification ............................................................................................................... 52 4.7.1. Delete Contacts from Your Filter List .................................................................... 60 4.7.2. Edit Contacts in Your Filter List ............................................................................. 63 4.8 Voice Call Notification ........................................................................................................ 66 4.8.1. Delete Contacts from Your Filter List .................................................................... 75 4.8.2. Edit Contacts in Your Filter List ............................................................................. 77 4.9 Full Mailbox Notification .................................................................................................... 80 4.10 Announce Only ................................................................................................................. 82 4.11 Language........................................................................................................................... 83 4.12 File Format........................................................................................................................ 84 4.13 Trusted Phone Numbers .................................................................................................. 85 4.14 Sub-Mailbox Management ............................................................................................... 87 4.15 Call Denial List .................................................................................................................. 90 4.16 Fax Reception ................................................................................................................... 93 4.17 Transfer to Number .......................................................................................................... 94 4.18 Missed Calls ...................................................................................................................... 96 4.19 Call Screening ................................................................................................................... 97

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4.20 Call Blast ......................................................................................................................... 100 4.21 Find Me/Follow Me ........................................................................................................ 103 4.22 Call Envelope .................................................................................................................. 107 4.23 Message Autoplay .......................................................................................................... 108 5. Upload and Forward ...................................................................................................... 109 5.1 To Email ............................................................................................................................ 109 5.2 To Phone Number ............................................................................................................ 113 6. Distribution List ............................................................................................................. 116 6.1 Create ............................................................................................................................... 116 6.2 Update .............................................................................................................................. 118 6.3 Delete ............................................................................................................................... 120 7. Email List ....................................................................................................................... 123 7.1 Create ............................................................................................................................... 123 7.2 Update .............................................................................................................................. 125 7.3 Delete ............................................................................................................................... 127 8. Auto-Attendant ............................................................................................................. 131 8.1 Create ............................................................................................................................... 131 8.2 Update .............................................................................................................................. 136 8.2.1. Update Menu Keys .............................................................................................. 137 8.2.2. Upload a Different Audio File .............................................................................. 139 8.2.3. Disable Auto-Attendant....................................................................................... 139

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9. Company Directory ........................................................................................................ 141 9.1 Create ............................................................................................................................... 141 9.2 Update .............................................................................................................................. 145 9.2.1. Import a New Group of Contacts ........................................................................ 146 9.2.2. Edit an Existing Contact ....................................................................................... 147 9.2.3. Delete One or More Existing Contacts ................................................................ 148

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Introduction

Introduction This section includes the following subsections: Purpose Document History Document Overview

Purpose This document provides a brief overview of the enhanced voicemail features customers can access using the TDS Voicemail Web User Interface.

Document History The following table explains the history of changes to this document.

Version 1.0

Release Date November 30, 2012

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Introduction, continued Document Overview This document explains the following: Overview Authentication Inbox Settings Upload and Forward Distribution List Email List Auto-Attendant Company Directory

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Overview

1. Overview Using the Web User Interface, customers can perform a variety of functions related to their voicemail by accessing hyperlinks that appear on the left side of the screen. These hyperlinks are arranged in the following subsections: Inbox Settings* Upload and Forward Distribution List Email List Auto-Attendant* Company Directory* *Note: This document describes all available features; however, not all features apply to every profile. Some screen captures, particularly those that illustrate the options available in the Settings section and the Auto-Attendant and Company Directory features, include options not available for certain profiles. For more information, refer to your Customer Management representative. The next section of this document explains how to access the Web User Interface. The following sections provide overviews and step-by-step instructions of features available on the Web site. For more detailed information, refer to the Help screen of the Web User Interface itself.

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Authentication

2. Authentication Accessing your voicemail and calling features account via the Web User Interface requires Authentication. The Authentication screen allows you to access the Web User Interface by typing your Account Number and Password.You must have previously requested and received a Security Code. If you have not previously obtained a Security Code please go to http://www.HelloTDS.com/ and click on Online Bill Pay and follow the Register for Online Bill Pay prompts to obtain your Secuuity code. After you receive your Securty Code please proceed as outlined below: Go to www.HelloTDS.com , Click on Bill Payment login Click on Register for Online Bill Pay Click I have my Security code Enter Security Code: Enter Account Number: Enter password. Perform the following steps to log on to Web User Interface.

Step 1

Description Launch your Web browser and go to https://evm.HelloTDS.com/ The Authentication screen appears.

2

Type your account number and password in the space provided.

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2 Authentication, continued The following table continues from the previous page.

Step 3

Description Click Login. The Home screen appears.

You successfully logged on to the Web User Interface. Select Configure VM (Voicemail).

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Inbox

3. Inbox Once you log on to the Web User Interface, the New Messages screen appears. This screen and the Saved Messages screen are both part of the Inbox section located at the top of the left side of the screen.

From both the New Messages and Saved Messages screens, you can view the following information for each message: Call From – The telephone number of the caller who left the message. Date and Time – The date and time the message was received. Duration – The length of the message. Note: The symbol ‘ indicates minutes and “ indicates seconds. In the figure above, the messages range from four to nine seconds in duration. Each screen also lists the options that you have available for each call: Listen/View Save to PC Forward Callback (Not shown in the above figure.) Delete (Not shown in the above figure.) The following sections explain how to perform each of these functions from the New Messages screen.

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Inbox

3.1 Listen/View To listen to your messages using the Web User Interface, you must have Windows Player version 9 or greater. Perform the following steps to listen to or view a message from your New or Saved Messages screen.

Step

Description

1

After you log on to the Web User Interface, the New Messages screen appears.

2

Select the Listen/View button next to the message you would like to listen to or view. Note: You cannot listen to private messages using the Voicemail interface. If

3

Then

The message is a voicemail message,

Your default audio player launches and plays the message.

The message is a fax message,

A new window opens and displays the message.

You successfully listened to or viewed a message from your New or Saved Messages screen.

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3.2 Save to PC Perform the following steps to save a message to your PC.

Step

Description

1

After you log on to the Web User Interface, the New Messages screen appears.

2

Select the Save to PC icon next to a message you would like to save. Note: You cannot save private messages using the Voicemail interface. A Download File screen appears.

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Click Save. Continued on the next page.

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3.2 Save to PC, continued The following table continues from the previous page.

Step

Description A windows Save As screen appears.

4

Select a location to save the file. Note: It might be helpful to create a unique folder in which you can save all of your messages.

5

Click Save. The voicemail system saves the message in the location you identified and moves the message from your New Messages folder to your Saved Messages folder. You successfully saved a message to your PC.

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Inbox

3.3 Forward Perform the following steps to forward a message from your New or Saved Messages screen.

Step

Description

1

After you log on to the Web User Interface, the New Messages screen appears.

2

Select the Forward icon next to the message you would like to forward. Note: You cannot forward private messages. The Forward Message screen appears.

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Continued on the next page.

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3.3 Forward, continued The following table continues from the previous page.

Step

Description

3

In the space provided, type the email address that you want to receive confirmation that the transmission was successful.

4

Click the first Submit button. The interface displays a message confirming your update. If

5

Then

You want to forward the message to an email address,

Go to Step 6.

You want to forward the message to an email list number,

Go to Step 10.

You want to forward the message to a phone number,

Go to Step 14.

You want to forward the message to a distribution list number,

Go to Step 17.

6

Select the Email Address button, if necessary.

7

Type the email address to which you want to forward the message in the space provided.

8

Type an introduction to include in the email message. Note: Step 8 is optional.

9

Go to Step 19.

10

Select the Email List Number button.

11

Select the Email List Number from the drop-down menu.

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Note: For more information about email lists, refer to section 7: Email List. 12

Type a message to include in the email message. Note: Step 12 is optional.

13

Go to Step 19.

Continued on the next page.

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3.3 Forward, continued The following table continues from the previous page.

Step

Description

14

Select the Phone Number button.

15

Type the phone number in the space provided.

16

Go to Step 19.

17

Select the Distribution List Number button.

18

Select the Distribution List Number from the drop-down menu. Note: For more information about distribution lists, refer to section 6: Distribution List. If

19

Then

You want to send the file immediately,

Go to Step 20.

You want to send the file at a later time,

Go to Step 22.

20

Select the Immediately button, if necessary.

21

Go to Step 24.

22

Select the Deferred button.

23

Select the month, day, year, and time to send the file.

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Click Submit. The interface returns a confirmation message stating that the message was sent. You successfully forwarded a message from your New or Saved Messages screen. 14

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3.4 Callback Perform the following steps to call back a caller who left you a message.

Step

Description

1

After you log on to the Web User Interface, the New Messages screen appears.

2

Select the Callback button next to the message that you want to call. The Call Back pop-up screen appears with your telephone number populated.

3

Click Start Call.

4

The voicemail system calls you (the owner of the mailbox) at the number listed in the Your Phone Number box. Note: To have the voicemail system call you at a different number, type it in the space provided.

5

Answer the call from the voicemail system.

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The voicemail system calls the phone number that left you the message and connects you to that number. You successfully called back a caller who left you a message.

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3.5 Delete Perform the following steps to delete a message from your New Or Saved Messages screen.

Step

Description

1

After you log on to the Web User Interface, the New Messages screen appears.

2

Select the box that appears in front of the message that you would like to delete. Note: To delete multiple messages, select more than one box.

3

Click the Delete button, which appears at the top of the screen and above the New Messages heading.

A confirmation screen appears asking if you are sure that you want to delete the message(s). Note: If you delete a message in the Web interface, you will no longer be able to access the message from your voice mailbox. 18

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Click OK. The interface refreshes the screen and no longer displays the message you deleted. You successfully deleted a message from your New or Saved Messages screen.

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Settings

4. Settings The Settings section includes hyperlinks to the voicemail features that TDS offers. The following sections briefly explain these features in the order in which they appear on the Web site: Message Order Name Signatures Greetings Passcode Message Waiting Indicator Text Message Notification Email Notification Voice Call Notification Full Mailbox Notification Announce Only Language File Format Trusted Phone Numbers Sub-Mailbox Management Call Denial List Fax Reception Error! Reference source not found. Fax Reception Missed Calls Call Screening Call Blast Find Me/Follow Me Call Envelope Message Autoplay For more information, refer to the Help section of the Web User Interface.

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4.1 Message Order The Message Order setting allows you to display new and saved messages in chronological (first in-first out) or reverse chronological order. The default is reverse chronological order. Private and urgent matters stay at the top of the list regardless of which order you choose. Perform the following steps to modify your Message Order settings.

Step 1

Description After you log on to the Web User Interface, click Message Order in the Settings section on the left side of the screen.

The Message Order screen appears.

2

Select the order in which you would like to view your new messages (that is, reverse chronological or first in first out [chronological] order).

3

Select the order in which you would like to view your saved messages (that is, reverse chronological or first in first out [chronological] order).

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Click Submit. 22

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The interface saves your selections. You successfully modified your Message Order settings.

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4.2 Name Signatures The Name Signatures setting allows you to record names instead of a telephone number when you are listening to your messages. For example, you can record the name of your friend, John Smith, and associate it with his phone number. When you receive a message from John Smith, if you have the Call Envelope feature turned on, you will hear “Received today, at 1:00 PM, from John Smith.” Note: You can enable Name Signatures only for callers on the same voicemail platform. Perform the following steps to modify your Name Signatures settings.

Step 1

Description After you log on to the Web User Interface, click Name Signatures in the Settings section on the left side of the screen.

The Name Signatures screen appears.

2

Select a button to disable or enable name signatures.

3

Click Submit.

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The interface displays a message confirming your update. You successfully modified your Name Signatures settings.

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4.3 Greetings The voicemail platform offers four types of greetings. The following table describes these greetings.

Greeting Type

Description

Standard

If you prefer not to record a Personal Greeting, you can opt to use a Standard Greeting instead. A Standard Greeting might be: “You have reached the voice mailbox of X,” where X is the Name Greeting, if it is available, and your ten-digit telephone number, if it is not.

Personal

A Personal Greeting is the main greeting that the system plays each time someone deposits a message in your mailbox.

Name

A Name Greeting is the main greeting that the system plays each time someone deposits a message in your mailbox. The system uses the Name Greeting to identify a mailbox for a caller depositing a message if you have not recorded a Personal Greeting. It also uses the Name Greeting when you record a message to send to another voicemail user.

Temporary

A Temporary Greeting is a greeting that the system plays for a predetermined length of time (for example, when you go on vacation). If your Temporary Greeting is on, each time you access your mailbox to retrieve messages, the system prompts you to turn off this greeting and use your personal or Name Greeting. You must re-record a temporary greeting each time you intend to use one.

On the Greeting Settings page, you can listen to your existing recordings and upload new ones. You can select which greeting to play when you receive messages and which days and times to play them, as well.

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Using the Days Off feature, you can indicate the days and hours of operation so that you can direct the system to play a different message outside of regular working hours, as well.

Continued on the next page.

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4.3 Greetings, continued Perform the following steps to modify your Greeting settings.

Step 1

Description After you log on to the Web User Interface, click Greetings in the Settings section on the left side of the screen.

The Greetings screen appears.

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Settings

Select a greeting to update. Continued on the next page.

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4.3 Greetings, continued The following table continues from the previous page.

Step

Description If

3

Then

You choose a Personal, Temporary, or Name Greeting,

Go to Step 4.

You choose a Standard Greeting,

Go to Step 6.

4

Click Browse next to the message to upload an MP3 or WAV sound file to use as your greeting.

5

Click Listen if you would like to hear your greeting. If

6

Then

You want to use an Absence Greeting,

Go to Step 7.

You do not want to use an Absence Greeting,

Go to Step 14.

7

Check the Play Absence Greeting box to indicate the dates that you want the system to play the greeting.

8

Select the greeting to play as your Absence Greeting from the dropdown menu.

9

Select the dates to play the message.

10

Check the Days Off box to indicate the days that you want the system to play the message.

11

Select the specific days that you do not want to play the message.

12

Type the working hours in the spaces provided.

13

Select a greeting type from the drop-down menu to play during days and hours off.

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Then

You want to use Busy and/or No Answer greetings,

Go to Step 15.

You do not want to use Busy and/or No Answer Greetings,

Go to Step 20.

Note: You can enable the Busy Greeting, the No Answer Greeting, or both. Continued on the next page.

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4.3 Greetings, continued The following table continues from the previous page.

Step

Description

15

Select the Enable Greeting by Cause button.

16

Check the Busy Greeting and/or the No Answer Greeting box.

17

Click Browse to search for and select a WAV/MP3 file to add as your Busy or No Answer Greeting.

18

If you choose to enable both greetings, repeat Step 17 for the second greeting.

19

Click Listen if you would like to hear your Busy or No Answer Greeting.

20

Click Submit. The interface displays a message confirming your updates. You successfully modified your Greeting settings.

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4.4 Passcode The passcode is the number that you enter when you access your voicemail from a different telephone number. On the Passcode Settings page, you can update your passcode and you can opt to enable or disable skip passcode, as well. Note: If you disable Skip Passcode, you will have to enter your passcode when you access the voicemail system from your Cable telephone. Perform the following steps to modify your Passcode settings.

Step 1

Description After you log on to the Web User Interface, click Passcode in the Settings section on the left side of the screen.

The Passcode screen appears.

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Continued on the next page.

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4.4 Passcode, continued The following table continues from the previous page.

Step

Description If

2

Then

You want to enable or disable Skip Passcode,

Go to Step 3.

You want to change your passcode,

Go to Step 5.

3

Select a button to enable or disable Skip Passcode.

4

Click the first Submit button. The interface displays a message confirming your update. You successfully modified your Passcode settings. Continue to Step 5 if you would like to change your passcode.

5

Type your new passcode in the space provided.

6

Confirm your new passcode in the space provided.

7

Click the second Submit button. The interface displays a message confirming your updates. You successfully modified your Passcode settings.

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4.5 Message Waiting Indicator The Message Waiting Indicator informs you that you have a new message in your mailbox. This notification may take various forms depending on what type of phone you have. For example, if your phone has a lamp, it may light. If your phone has a display, it may show a message waiting icon. In addition to the Message Waiting Indicators that your phone provides, the voicemail system plays a short stutter tone before the dial tone. Perform the following steps to modify your Message Waiting Indicator settings.

Step 1

Description After you log on to the Web User Interface, click Message Waiting Indicator in the Settings section on the left side of the screen.

The MWI (Message Waiting Indicator) screen appears.

2

Select a button to enable or disable the MWI.

3

Click Submit. The interface displays a message confirming your update. You successfully modified your Message Waiting Indicator settings.

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4.6 Text Message Notification Text Message Notification allows you to receive text message notifications when you receive messages in your mailbox. On the Text Message Notification Settings page, you can enable or disable notifications for received messages or missed calls. You also can enable filtering for your notifications by selecting one of the following: Acceptance List – A list of the only contacts from whom you can receive text message notifications. Rejection List – A list of contacts from whom you will not receive text message notifications. Perform the following steps to modify your Text Message Notification settings.

Step 1

Description After you log on to the Web User Interface, click Text Message Notification in the Settings section on the left side of the screen.

The Text Message Notification screen appears. Continued on the next page.

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4.6 Text Message Notification, continued The following table continues from the previous page.

Step

Description

Continued on the next page.

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4.6 Text Message Notification, continued The following table continues from the previous page.

Step

Description If

2

3

Then

You want to enable Text Message Notification or Text Message Notification for Missed Calls,

Go to Step 5.

You want to disable Text Message Notification or Text Message Notification for Missed Calls,

Go to Step 3.

Click Disable next to Text Message Notification or Text Message Notification for Missed Calls to disable that type of notification. The interface returns a message stating that the type of notification you selected was disabled. If

4

Then

You want to disable another notification type,

Repeat Step 3.

You do not want to disable another notification type,

The process ends. You successfully modified your Text Message Notification settings.

5

In the space provided, type the number of the mobile phone that you want to receive notifications.

6

Click Update. The interface returns a message stating that the text message number was updated. 39

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Settings

Click Enable next to Text Message Notification or Text Message Notification for Missed Calls to enable that type of notification. The interface returns a message stating that the type of notification you selected was enabled on the mobile phone number you entered. Continued on the next page.

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4.6 Text Message Notification, continued The following table continues from the previous page.

Step

Description If

8

Then

You want to enable another notification type,

Repeat Step 7.

You do not want to enable another notification type,

Go to Step 9.

If 9

Then

You want to enable filtering for your Text Message Notifications,

Go to Step 12.

You want to disable filtering for your Text Message Notifications,

Go to Step 10.

10

Uncheck the Enable Filtering box.

11

Click Submit. The interface displays a message stating that the Text Message Notification Filtering List is disabled. The process ends. You successfully modified your Text Message Notification settings.

12

Check the Enable Filtering box.

13

Click Submit. The interface returns a message stating that the text message notification list was enabled.

14

Select either Acceptance List or Rejection List to enable that list. Note: Select Rejection List to receive text message notifications for all messages except those left by the telephone numbers in your filter list. Select Acceptance List to receive text message notifications for only 41

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those left by the telephone numbers in your filter list. If you choose not to enable filtering, the system will notify you of all messages that you receive. 15

Click Submit. Continued on the next page.

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4.6 Text Message Notification, continued The following table continues from the previous page.

Step

Description If

Then

You do not have an existing list for the type of list you selected,

The interface displays a message stating that the filtering list is empty. Go to Step 15.

16

You do have an existing list for the type of list you selected,

The interface displays a list of contacts appearing in your list. For instructions about how to delete contacts from your filter list, refer to section 4.6.1: Delete Contacts from Your Filter List. For instructions about how to edit contacts in your filter list, refer to section 4.6.2: Edit Contacts in Your Filter List.

17

Click Add to create a filter list. The Text Message Notification pop-up screen appears.

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Continued on the next page.

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4.6 Text Message Notification, continued The following table continues from the previous page.

Step 18

Description Click Add to create a filter list. The Text Message Notification pop-up screen appears.

19

Type the caller name in the space provided.

20

Type the caller’s telephone number in the space provided.

21

Click Submit. The interface adds the contact to the filter list.

22

Repeat steps 19-21 for each additional contact that you want to add. Continued on the next page.

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4.6 Text Message Notification, continued The following table continues from the previous page.

Step 23

Description When you are finished adding contacts, click Submit on the main screen.

The interface displays a message confirming that the list is enabled. You successfully modified your Text Message Notification settings. For instructions about how to delete contacts from your filter list, refer to section 4.6.1: Delete Contacts from Your Filter List. For instructions about how to edit contacts in your filter list, refer to section 4.6.2: Edit Contacts in Your Filter List.

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4.6.1. Delete Contacts from Your Filter List Perform the following steps to delete a contact from your Text Message Notification Filter List.

Step 1

Description After you log on to the Web User Interface, click Text Message Notification in the Settings section on the left side of the screen.

The Text Message Notification screen appears.

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Continued on the next page.

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4.6.1 Delete Contacts from Your Filter List, continued The following table continues from the previous page.

Step 2

Description Scroll to the bottom of the screen and click the Delete box next to the contact or contacts that you want to delete. Note: To select all contacts, click the All/None box. To deselect all contacts click the All/None box again.

3

Click Delete. The interface displays a message confirming that the list is updated. You successfully deleted a contact from your filter list.

4.6.2. Edit Contacts in Your Filter List Perform the following steps to edit a contact in your Text Message Notification Filter List.

Step 1

Description After you log on to the Web User Interface, click Text Message Notification in the Settings section on the left side of the screen.

The Text Message Notification screen appears. Continued on the next page.

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4.6.2 Edit Contacts in Your Filter List, continued The following table continues from the previous page.

Step

Description

Continued on the next page.

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4.6.2 Edit Contacts in Your Filter List, continued The following table continues from the previous page.

Step 2

Description Click Edit next to the contact that you want to modify. A Text Message Notification pop-up screen appears.

3

Edit the information that you want to change.

4

Click Submit. The interface displays a message confirming that the list is updated. You successfully edited a contact in your filter list.

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Settings

4.7 Email Notification Email Notification allows you to receive email notifications when you receive messages in your mailbox. On the Email Notification Settings page, you can enable or disable notifications for received messages or missed calls. You also can enable filtering for your notifications by selecting one of the following: Rejection List – A list of contacts from whom you do not want to receive email notifications. Acceptance List – A list of the only contacts from whom you want to receive email notifications. Simple Email Notification allows you to receive notifications by email when you receive messages in your mailbox. Email Notification with Attachment allows you to receive notifications by email with the voice message attached. Perform the following steps to modify your Email Notification settings.

Step 1

Description After you log on to the Web User Interface, click Email Notification in the Settings section on the left side of the screen.

The Email Notification screen appears. Continued on the next page.

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4.7 Email Notification, continued The following table continues from the previous page.

Step

Description

Continued on the next page.

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4.7 Email Notification, continued The following table continues from the previous page.

Step

Description If

Then

You want to disable email notification,

Select the Disable button next to the email address that you no longer want to receive email notification. Go to Step 4.

2

You want to enable email notification,

Select the Enable button for each email address you entered. Go to Step 3.

You want to enable email notification and receive each voice message as an attached file, 3

Select the Attachment button for each email address you entered. Go to Step 3.

In the space(s) provided, type the email address(es) that you want to receive email notifications. Note: You can enter up to three email addresses.

4

Click Submit. The interface displays a message stating that the email notifications are updated. If

5

Then

You want to enable or disable notification for missed calls,

Go to Step 6.

You want to enable filtering for your Email Message Notifications,

Go to Step 8.

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6

Click Disable Email Notification for Missed Calls or Enable Email Notification for Missed Calls to enable or disable that type of notification.

7

Click Submit. The interface displays a message confirming your selection. Continued on the next page.

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4.7 Email Notification, continued The following table continues from the previous page.

Step

Description If

8

Then

You want to enable filtering for your email notifications,

Go to Step 11.

You want to disable filtering for your email notifications,

Go to Step 9.

9

Uncheck the Enable Filtering box.

10

Click Submit. The interface displays a message stating that the Email Notification Filtering List is disabled. The process ends. You successfully modified your Email Notification settings.

11

Check the Enable Filtering box.

12

Click Submit. The interface returns a message stating that the email notification list was enabled.

13

Select either Acceptance List or Rejection List to enable that list. Note: Select Rejection List to receive email notifications for all messages except those left by the telephone numbers in your filter list. Select Acceptance List to receive email notifications for only those left by the telephone numbers in your filter list. If you choose not to enable filtering, the system will notify you of all messages that you receive.

14

Click Submit. Continued on the next page. 56

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4.7 Email Notification, continued The following table continues from the previous page.

Step

Description If

Then

You do not have an existing list for the type of list you selected,

The interface displays a message stating that the filtering list is empty. Go to Step 16.

15

You do have an existing list for the type of list you selected,

The interface displays a list of contacts appearing in your list. For instructions about how to delete contacts from your filter list, refer to section 4.7.1: Delete Contacts from Your Filter List. For instructions about how to edit contacts in your filter list, refer to section 4.7.2: Edit Contacts in Your Filter List.

16

Click Add to create a filter list. The Email Notification pop-up screen appears.

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Continued on the next page.

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4.7 Email Notification, continued The following table continues from the previous page.

Step

Description

17

Type the caller name in the space provided.

18

Type the caller’s telephone number in the space provided.

19

Click Submit. The interface adds the contact to the filter list.

20

Repeat steps 17-19 for each additional contact that you want to add.

21

When you are finished adding contacts, click Submit on the main screen.

The interface displays a message confirming that the list is enabled. You successfully modified your Email Notification settings. For instructions about how to delete contacts from your filter list, refer to section 4.7.1: Delete Contacts from Your Filter List. For instructions about how to edit contacts in your filter list, refer to section 4.7.2: Edit Contacts in Your Filter List.

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4.7.1. Delete Contacts from Your Filter List Perform the following steps to delete a contact from your Email Notification Filter List.

Step 1

Description After you log on to the Web User Interface, click Email Notification in the Settings section on the left side of the screen.

The Email Notification screen appears. Continued on the next page.

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4.7.1 Delete Contacts from Your Filter List, continued The following table continues from the previous page.

Step

2

Description

Click the Delete box next to the contact or contacts that you want to delete. Note: To select all contacts, click the All/None box. To deselect all contacts click the All/None box again.

3

Click Delete. 61

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The interface displays a message confirming that the list is updated. You successfully deleted a contact from your filter list.

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4.7.2. Edit Contacts in Your Filter List Perform the following steps to edit a contact in your Email Notification Filter List.

Step 1

Description After you log on to the Web User Interface, click Email Notification in the Settings section on the left side of the screen.

The Email Notification screen appears. Continued on the next page.

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4.7.2 Edit Contacts in Your Filter List, continued The following table continues from the previous page.

Step

Description

2

Click Edit next to the contact that you want to modify.

3

Edit the information that you want to change.

4

Click Submit. The interface displays a message confirming that the list is updated. 64

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You successfully edited a contact in your filter list.

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4.8 Voice Call Notification Voice Call Notification allows you to receive notifications on your telephone when you receive messages in your mailbox. On the Voice Call Notification Settings page, you can enable or disable notifications for received messages. You also can select the times of day that you can receive call notifications and you can enable filtering for your notifications by selecting one of the following: Rejection List – A list of contacts from whom you will not receive telephone notifications. Acceptance List – A list of the only contacts from whom you will receive telephone notifications. Perform the following steps to modify your Voice Call Notification settings.

Step

Description

1

After you log on to the Web User Interface, click Voice Call Notification in the Settings section on the left side of the screen.

Continued on the next page.

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4.8 Voice Call Notification, continued The following table continues from the previous page.

Step

Description The Voice Call Notification screen appears.

If

2

Then

You want to enable Voice Call Notification,

Select Enable Voice Call Notification. Go to Step 3.

You want to disable Voice Call Notification, 67

Select Disable Voice Call Notification.

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Go to Step 4. 3

Type the telephone number to which you want the voicemail system to send the notifications in the space provided. Continued on the next page.

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4.8 Voice Call Notification, continued The following table continues from the previous page.

Step 4

Description Click the first Submit button. The interface displays a message confirming your updates. If

5

Then

You disabled Voice Call Notification,

The process ends.

You enabled Voice Call Notification,

Go to Step 6.

You successfully updated your Voice Call Notification settings.

6

Check or uncheck the boxes below the hours that you want to allow Voice Call Notification.

7

Click the second Submit button. The interface displays a message confirming your updates. If

8

Then

You want to enable filtering for your Voice Call notifications,

Go to Step 11.

You want to disable filtering for your Voice Call notifications,

Go to Step 9.

9

Uncheck the Enable Filtering box.

10

Click Submit.

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The interface displays a message stating that the Voice Call Filtering List is disabled. The process ends. You successfully modified your Voice Call Notification settings. Continued on the next page.

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4.8 Voice Call Notification, continued The following table continues from the previous page.

Step

Description

11

Check the Enable Filtering box.

12

Click Submit.

The interface returns a message stating that the Voice Call Notification filtering list was enabled. 13

Select either Acceptance List or Rejection List to enable that list. Note: Select Rejection List to receive email notifications for all messages except those left by the telephone numbers in your filter list. Select Acceptance List to receive email notifications for only those left by the telephone numbers in your filter list. If you choose not to enable filtering, the system will notify you of all messages that you receive.

14

Click Submit again. Continued on the next page.

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4.8 Voice Call Notification, continued The following table continues from the previous page.

Step

Description If

Then

You do not have an existing list for the type of list you selected,

The interface displays a message stating that the filtering list is empty. Go to Step 16.

15

You do have an existing list for the type of list you selected,

The interface displays a list of contacts appearing in your list. For instructions about how to delete contacts from your filter list, refer to section 4.8.1: Delete Contacts from Your Filter List. For instructions about how to edit contacts in your filter list, refer to section 4.8.2: Edit Contacts in Your Filter List.

16

Click Add to create a filter list. The Voice Call Notification pop-up screen appears.

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17

Type the caller name in the space provided.

18

Type the caller’s telephone number in the space provided.

19

Click Submit. The interface adds the contact to the filter list. Continued on the next page.

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4.8 Voice Call Notification, continued The following table continues from the previous page.

Step

Description

20

Repeat steps 17-19 for each additional contact that you want to add.

21

When you are finished adding contacts, click Submit on the main screen.

The interface displays a message confirming that the list is enabled. You successfully modified your Voice Call Notification settings. For instructions about how to delete contacts from your filter list, refer to section 4.8.1: Delete Contacts from Your Filter List. For instructions about how to edit contacts in your filter list, refer to section 4.8.2: Edit Contacts in Your Filter List.

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4.8.1. Delete Contacts from Your Filter List Perform the following steps to delete a contact from your Voice Call Notification Filter List.

Step

Description

1

After you log on to the Web User Interface, click Voice Call Notification in the Settings section on the left side of the screen.

The Voice Call Notification screen appears. Continued on the next page.

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4.8.1 Delete Contacts from Your Filter List, continued The following table continues from the previous page.

Step

Description

Continued on the next page.

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4.8.1 Delete Contacts from Your Filter List, continued The following table continues from the previous page.

Step 2

Description Click the Delete box next to the contact or contacts that you want to delete. Note: To select all contacts, click the All/None box. To deselect all contacts click the All/None box again.

3

Click Delete. The interface displays a message confirming that the list is updated. You successfully deleted a contact from your filter list.

4.8.2. Edit Contacts in Your Filter List Perform the following steps to edit a contact in your Voice Call Notification Filter List.

Step

Description

1

After you log on to the Web User Interface, click Voice Call Notification in the Settings section on the left side of the screen.

The Voice Call Notification screen appears. Continued on the next page.

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4.8.2 Edit Contacts in Your Filter List, continued The following table continues from the previous page.

Step

Description

Continued on the next page.

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4.8.2 Edit Contacts in Your Filter List, continued The following table continues from the previous page.

Step 2

Description Click Edit next to the contact that you want to modify. A Voice Call Notification pop-up screen appears.

3

Edit the information that you want to change.

4

Click Submit. The interface displays a message confirming that the list is updated. You successfully edited a contact in your filter list.

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4.9 Full Mailbox Notification Full Mailbox Notification allows you to receive an email alert when your mailbox is full or almost full. On the Full Mailbox Notification Settings page, you can: Enable or disable quota alerts. Enable and set the notification for quota limits of 75 or 90 percent full. Enable notification when the mailbox is 100 percent full. Enter an email address to receive the alerts. Use of this feature requires an email address. Perform the following steps to modify your Full Mailbox Notification settings.

Step 1

Description After you log on to the Web User Interface, click Full Mailbox Notification in the Settings section on the left side of the screen.

The Full Mailbox Notification screen appears.

Continued on the next page.

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4.9 Full Mailbox Notification, continued The following table continues from the previous page.

Step

Description If

Then

You want to enable Mailbox 75%/90% Full Notification,

Select the Mailbox 75%/90% Full Notification button. Go to Step 3.

2

You want to enable Mailbox 100% Full Notification,

Check the Mailbox 100% Full Notification box. Go to Step 4.

You want to disable Mailbox 75%/90% Full Notification or Mailbox 100% Full Notification,

Select or check that notification. Go to Step 5.

3

Select 75% Full or 90% Full.

4

Type the email address that you want to receive the notification in the space provided.

5

Click Submit. The interface displays a message confirming your updates. You successfully modified your Full Mailbox Notification settings.

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4.10 Announce Only Announce Only allows you to prohibit all callers from leaving messages in your mailbox. On the Announce Only Settings page, you can enable or disable this feature. Perform the following steps to modify your Announce Only settings.

Step 1

Description After you log on to the Web User Interface, click Announce Only in the Settings section on the left side of the screen.

The Announce Only screen appears.

2

Select a button to enable or disable Announce Only. Note: If you enable this feature, callers will not be able to leave you messages.

3

Click Submit. The interface displays a message confirming your update. You successfully modified your Announce Only settings.

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4.11 Language Language allows you to choose the language of your mailbox. On the Language Settings page, you can specify that the language be English or Spanish. The language you choose will be used for your mailbox and your Web User Interface. Perform the following steps to modify your Language settings.

Step 1

Description After you log on to the Web User Interface, click Language in the Settings section on the left side of the screen.

The Language screen appears.

The voicemail system offers two language options: English and Spanish. English is the default. 2

Select a language from the drop-down menu.

3

Click Submit. The interface displays a message confirming your update. You successfully modified your Language settings.

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4.12 File Format File Format allows you to choose the format of the voice messages and your greetings. On the File Format Settings page, you can choose MP3 or WAV formats. Perform the following steps to modify your File Format settings.

Step 1

Description After you log on to the Web User Interface, click File Format in the Settings section on the left side of the screen.

The File Format screen appears.

Note: The voicemail system offers two format options: MP3 and WAV. MP3 is the default. 2

Select a format from the drop-down menu.

3

Click Submit. The interface displays a message confirming your update. You successfully modified your File Format settings.

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4.13 Trusted Phone Numbers If you turn on Skip Passcode, and you call your cable phone from a Trusted Number, you can listen to your messages without entering your passcode. On the Trusted Phone Numbers Settings page, you can specify up to three Trusted Phone Numbers and provide a description for each. Perform the following steps to modify your Trusted Phone Numbers settings.

Step 1

Description After you log on to the Web User Interface, click Trusted Phone Numbers in the Settings section on the left side of the screen.

The Trusted Phone Numbers screen appears.

Continued on the next page.

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4.13 Trusted Phone Numbers, continued The following table continues from the previous page.

Step

Description

2

Type a description of the trusted number in the space provided.

3

Type the trusted number in the space provided.

4

Repeat Steps 2 and 3 for each additional trusted number you want to add. Note: The default setting is Enable for Trusted Phone Numbers. To disable a trusted number, select the Disable button below that number.

5

Click Submit. The interface displays a message confirming your updates. You successfully modified your Trusted Phone Numbers settings.

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4.14 Sub-Mailbox Management Note: This option is available only with extension mailbox packages. For more information, contact your Program Management Office representative. Using the Sub-mailbox Management Settings screen, you can upload a main greeting that informs callers of the numbers to dial to reach each sub-mailbox. For example, “You have reached the Jones family. To reach Tom, press 1. To reach Star, press 2.” You also can add and delete other sub-mailboxes, but when you do, be sure to rerecord your main greeting so it refers callers to the correct sub-mailboxes. Perform the following steps to modify your Sub-Mailbox Management settings.

Step 1

Description After you log on to the Voice Mail User Interface, click Sub-Mailbox Management in the Settings column on the left side of the screen.

The Sub-Mailbox Management screen appears.

2

Click the Custom Main Greeting button.

3

Click Choose to select an MP3 or WAV sound file to use as your greeting. Continued on the next page. 87

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4.14 Sub-Mailbox Management, continued The following table continues from the previous page.

Step

Description Note: You can record a Custom Main Greeting by: 1. Calling your voicemail. 2. Leaving yourself a message (that is, a custom greeting that lists the sub-mailboxes as in the example, “You have reached the Jones family. To reach Tom, press 1. To reach Star, press 2.”). 3. Saving the message from the New Message/Saved Message screen. For more information, refer to section 3.2: Save to PC.

4

Select Listen if you would like to hear your message.

5

Type the name in the space provided to identify the owner a submailbox.

6

Click Submit. The interface displays a message confirming your update.

7

To add a sub-mailbox, type a name in the space provided.

8

Type a passcode in the space provided. Note: Sub-mailboxes must have the unique passcodes (that is, submailboxes cannot have the same passcode as the main mailbox or other sub-mailboxes).

9

Select a number to identify the sub-mailbox from the drop-down menu.

10

Click Add. The interface displays a message confirming your update.

11

Repeat Steps 7 through 10 for each sub-mailbox you want to add.

12

To delete a sub-mailbox, click Delete next to the mailbox you want to delete. Note: When you delete a sub-mailbox, the system deletes all submailbox voice messages and settings. 88

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The interface displays a message asking you to confirm the deletion. 13

Click OK. The interface displays a message confirming your updates.

14

Repeat steps 12 and 13 for each additional sub-mailbox you want to delete. You successfully modified your Sub-Mailbox Management settings.

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4.15 Call Denial List The Call Denial List is a list of telephone numbers that you identify as not allowed to leave messages in your mailbox. When a caller listed in your Call Denial List reaches your mailbox, the system plays no greeting – it simply disconnects. On the Call Denial List Settings page, you can specify up to ten numbers to block. You can enable or disable the list, as well. Perform the following steps to modify your Call Denial List settings.

Step 1

Description After you log on to the Web User Interface, click Call Denial List in the Settings section on the left side of the screen.

The Call Denial List screen appears.

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Continued on the next page.

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4.15 Call Denial List, continued The following table continues from the previous page.

Step

Description

2

Select a button to enable or disable the Call Denial List.

3

Click the first Submit button. The interface displays a message confirming your update.

4

Type a description of the blocked number in the space provided.

5

Type the blocked number in the space provided.

6

Repeat Steps 4 and 5 for each blocked number you want to add.

7

Click Submit. The interface displays a message confirming your updates. You successfully modified your Call Denial List settings.

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4.16 Fax Reception Fax Reception, if enabled, allows you to receive fax messages in your voice mailbox. You can view your fax messages from the New Messages and Saved Messages Web pages. Perform the following steps to modify your Fax Reception settings.

Step 1

Description After you log on to the Web User Interface, click Fax Reception in the Settings section on the left side of the screen.

The Fax Reception screen appears.

2

Select a button to enable or disable Fax Reception.

3

Click Submit. The interface displays a message confirming your update. You successfully modified your Fax Reception settings.

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4.17 Transfer to Number Transfer to Number, if enabled, allows your callers to press zero to be transferred to the number of your choice. If you use this feature, you should explain this option to your callers in your Personal Greeting (for example, “To transfer to my cell phone, press one” or “To transfer to my secretary, press zero.). If you enable Transfer to Number, you also can select the Direct Transfer to Number option, which transfers calls to the designated telephone number immediately. Instead of hearing your greeting, your callers will hear the ringing or busy tone of your designated phone number. Perform the following steps to enable the Transfer to Number feature.

Step

Description

1

After you log on to the Web User Interface, click Transfer to Number in the Settings section on the left side of the screen.

The Transfer screen appears.

2

Select the Enable Transfer to Number button.

3

Check the box for Direct Transfer to Number to select that option.

4

Type the transfer phone number in the space provided. Click Submit.

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The interface displays a message confirming your update. You successfully enabled the Transfer to Number feature.

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4.18 Missed Calls Missed Calls are calls in which the caller hung up before leaving a message in your mailbox. From the Missed Calls Settings page, you can configure your mailbox to track these calls by selecting the Missed Calls Enabled option. Perform the following steps to modify your Missed Calls settings.

Step 1

Description After you log on to the Web User Interface, click Missed Calls in the Settings section on the left side of the screen.

The Missed Calls screen appears.

2

Select a button to enable or disable Missed Calls.

3

Click Submit. The interface displays a message confirming your update. You successfully modified your Missed Calls settings.

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4.19 Call Screening Call Screening allows you to listen to callers while they are recording a message and to respond to them while they are recording their message, if you choose to do so. From the Call Screening Settings page, you can enable Call Screening and enter your telephone number. You can also enable Caller Name Screening, which allows you to have the voicemail system prompt callers to identify themselves. Upon hearing the name of the caller, you then can either connect to them or let the callers leave a message in the corresponding mailbox. You can also opt for only anonymous callers to identify themselves. Perform the following steps to modify your Call Screening settings.

Step 1

Description After you log on to the Web User Interface, click Call Screening in the Settings section on the left side of the screen.

The Call Screening screen appears.

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Continued on the next page.

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4.19 Call Screening, continued The following table continues from the previous page.

Step

Description If

2

Then

You want to modify your Call Screening settings,

Go to Step 3.

You want to modify your Caller Name Screening settings,

Go to Step 6.

Note: You can enable either Call Screening or Caller Name Screening. The interface returns an error message if you try to enable both. 3

Select a button to enable or disable Call Screening.

4

Type your Call Screening telephone number in the space provided.

5

Click the first Submit button. The interface displays a message confirming your updates. The process ends.

6

Select a button to enable or disable Caller Name Screening.

7

Type your Caller Name Screening telephone number in the space provided.

8

Check the box for Caller Name Screening for Anonymous Callers Only to select that option.

9

Click the second Submit button. The interface displays a message confirming your updates. You successfully modified your Call Screening settings.

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4.20 Call Blast A Call Blast is the voicemail system’s simultaneous call ringing to multiple numbers when the mailbox owner receives a call. Once someone at one of the numbers answers the call, then the rings cease to all numbers. If no one answers the call after the rings, the caller can leave a message or hang up. From the Call Blast Settings page, you can designate up to three numbers to blast, depending on the maximum number established in the profile. You can enable or disable the list, as well. Note: The Find Me/Follow Me feature must be disabled for the Call Blast feature to work. Perform the following steps to modify your Call Blast settings.

Step 1

Description After you log on to the Web User Interface, click Call Blast in the Settings section on the left side of the screen.

The Call Blast screen appears. Continued on the next page.

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4.20 Call Blast, continued The following table continues from the previous page.

Step

Description

2

Select a button to enable or disable Call Blast.

3

Click the first Submit button. The interface displays a message confirming your update. If

4

Then

You enabled Call Blast,

Go to Step 5.

You disabled Call Blast,

The process ends. You successfully modified your Call Blast settings.

5

Type a description of a number to notify in the space provided.

6

Type the number to notify in the space provided.

7

Repeat Steps 5 and 6 to add more numbers. 101

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8

Click the second Submit button. The interface displays a message confirming your updates. You successfully modified your Call Blast settings.

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4.21 Find Me/Follow Me Find Me/Follow Me is the voicemail system’s sequential search for you through a predetermined series of numbers that you set. If the system does not reach you at the first number, the caller has the option to leave a voice message or have the voicemail system dial the next number. The voicemail system will not permit a fax to enter the sequence, nor permit the caller to leave a message in any other voicemail system besides its own. From the Find Me/Follow Me Settings page, you can designate up to three numbers to call, depending on the maximum number established in the profile. You can enable or disable the list, as well. Note: The Call Blast feature must be disabled for the Find Me/Follow Me feature to work. Perform the following steps to modify your Find Me/Follow settings.

Step

Description

1

After you log on to the Web User Interface, click Find Me/Follow Me in the Settings section on the left side of the screen.

The Find Me/Follow Me screen appears. Continued on the next page.

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4.21 Find Me/Follow Me, continued The following table continues from the previous page.

Step

Description

2

Select a button to enable or disable Find Me/Follow Me.

3

Click the first Submit button. The interface displays a message confirming your update.

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If

4

Then

You enabled Find Me/Follow Me,

Go to Step 5.

You disabled Find Me/Follow Me,

The process ends. You successfully modified your Find Me/Follow Me settings.

5

Type a description of a number to notify in the space provided.

6

Type a number to notify in the space provided. Continued on the next page.

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4.21 Find Me/Follow Me, continued The following table continues from the previous page.

Step

Description

7

Repeat Steps 5 and 6 for each additional number you want to add.

8

Click the second Submit button. The interface displays a message confirming your update.

9

To update the order of your Find Me/Follow Me numbers, select one of the numbers that appears in the display box.

10

Click the up or down arrow that appears on the right side of the display box to move the number up or down.

11

Click the third Submit button. The interface displays a message confirming your updates. You successfully modified your Find Me/Follow Me settings.

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4.22 Call Envelope The Call Envelope consists of the date and time that a caller deposited a message in your mailbox and the caller’s telephone number. From the Call Envelope Settings page, you can disable or enable this feature. The default setting is Call Envelope enabled. Perform the following steps to modify your Call Envelope settings.

Step 1

Description After you log on to the Web User Interface, click Call Envelope in the Settings section on the left side of the screen.

The Call Envelope screen appears.

2

Select a button to disable or enable Call Envelope.

3

Click Submit. The interface displays a message confirming your update. You successfully modified your Call Envelope settings.

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4.23 Message Autoplay Message Autoplay automatically plays your new messages when you access your mailbox. From the Message Autoplay Settings page, you can disable or enable this feature. The default setting is Message Autoplay enabled. Perform the following steps to modify your Message Autoplay settings.

Step 1

Description After you log on to the Web User Interface, click Message Autoplay in the Settings section on the left side of the screen.

The Message Autoplay screen appears.

2

Select a button to disable or enable Message Autoplay.

3

Click Submit. The interface displays a message confirming your update. You successfully modified your Message Autoplay settings.

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Upload and Forward

5. Upload and Forward Upload and Forward allows you to upload and send a sound file to an email address or telephone number (that is, a mailbox) or to an email distribution list. The following sections explain how to use these features.

5.1 To Email Perform the following steps to send a sound file to an email address from the Upload and Forward To Email page.

Step

Description

1

After you log on to the Web User Interface, click To Email in the Upload and Forward section on the left side of the screen.

The Upload and Forward to Email screen appears.

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Continued on the next page.

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5.1 To Email, continued The following table continues from the previous page.

Step 2

Description Click Choose to select an audio file (that is, an MP3 or WAV file) to upload. If

3

Then

You want to send the file to an email address,

Go to Step 4.

You want to send the file to an email list,

Go to Step 8.

4

Select the Email Address button, if necessary.

5

Type the email address in the space provided.

6

Type an introduction to include in the email message. Note: Step 6 is optional.

7

Go to Step 11.

8

Select the Email List Number button, if necessary.

9

Select the Email List Number from the drop-down menu. Note: For more information about email lists, refer to section 7: Email List.

10

Type a message to include in the email message. Note: Step 10 is optional.

11

Click Submit. The interface displays a message confirming that you sent the file. You successfully sent a file to an email address from the Upload and Forward To Email page. 111

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5.2 To Phone Number Perform the following steps to send a sound file to phone number from the Upload and Forward To Phone Number page.

Step 1

Description After you log on to the Web User Interface, click To Phone Number in the Upload and Forward section on the left side of the screen.

The Upload and Forward to Phone Number screen appears.

Continued on the next page.

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5.2 To Phone Number, continued The following table continues from the previous page.

Step

Description

2

In the space provided, type the email address that you want to receive confirmation that the transmission was successful.

3

Click the first Submit button. The interface displays a message confirming your update. If

4

Then

You want to send the file to phone number,

Go to Step 5.

You want to send the file to a distribution list,

Go to Step 7.

5

Select the Phone Number button, if necessary.

6

Type the phone number in the space provided. Go to Step 9.

7

Select the Distribution List Number button, if necessary.

8

Select the Distribution List Number from the drop-down menu. If

9

Then

You want to send the file immediately,

Go to Step 10.

You want to send the file at a later time,

Go to Step 12.

10

Select the Immediately button, if necessary.

11

Go to Step 14.

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12

Select the Deferred button.

13

Select the month, day, year, and time to send the file.

14

Click Submit. The interface returns a confirmation message stating that the file was sent.

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Distribution List

6. Distribution List A Distribution List allows you to send messages to a pre-defined list of recipients. The following sections describe how to perform the following actions regarding distribution lists. Create Update Delete

6.1 Create Perform the following steps to create a distribution list.

Step 1

Description After you log on to the Web User Interface, click Create in the Distribution List section on the left side of the screen.

The Create a Distribution List screen appears. Continued on the next page.

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6.1 Create, continued The following table continues from the previous page.

Step

Description

2

Type the name associated with the phone number in the space provided.

3

Type the phone number in the space provided.

4

Repeat Steps 2 and 3 for each additional number you want to add.

5

Click Submit. The interface returns a message stating that the distribution list was created. You successfully created a distribution list. Note: The system numbers your distribution lists according to the order that you created them.

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6.2 Update Perform the following steps to update a distribution list.

Step 1

Description After you log on to the Web User Interface, click Update in the Distribution List section on the left side of the screen.

The Update a Distribution List screen appears.

Continued on the next page.

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6.2 Update, continued The following table continues from the previous page.

Step

Description

2

Select the number of the distribution list that you want to edit from the drop-down menu. The interface displays a list of names and numbers in that list.

3

Edit the information you would like to change.

4

Click Submit. The interface returns a message stating that the distribution list was updated. You successfully updated a distribution list.

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6.3 Delete Perform the following steps to delete a distribution list.

Step 1

Description After you log on to the Web User Interface, click Delete in the Distribution List section on the left side of the screen.

The Delete a Distribution List screen appears.

2

Select the number of the distribution list that you want to delete from the drop-down menu. The interface displays a list of names and numbers in that list.

3

Click the All/None box to select all telephone numbers included in the list. Note: You have to delete all of the recipients in the distribution list 120

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before you can delete the distribution list itself. If you want to delete telephone numbers and save the distribution list, you can do so here or on the Update a Distribution List page. Continued on the next page.

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6.3 Delete, continued The following table continues from the previous page.

Step 4

Description Click Delete. The interface returns a message stating that the elements (that is, the names and numbers in the distribution list) were deleted. The distribution list is now empty.

5

Click Delete again to delete the list itself. The interface returns a message stating that the distribution list was deleted. You successfully deleted a distribution list.

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Email List

7. Email List An Email List allows you to send messages to a pre-defined list of email recipients. The following sections describe how to perform the following actions regarding email lists. Create Update Delete

7.1 Create Perform the following steps to create an email list.

Step

Description

1

After you log on to the Web User Interface, click Create in the Email List section on the left side of the screen.

The Create an Email List screen appears. Continued on the next page.

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7.1 Create, continued The following table continues from the previous page.

Step

Description

2

Type the name associated with the email address in the space provided.

3

Type the email address in the space provided.

4

Repeat Steps 2 and 3 for each additional number you want to add.

5

Click Submit. The interface returns a message stating that the email list was created. You successfully created an email list.

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7.2 Update Perform the following steps to update an email list.

Step 1

Description After you log on to the Web User Interface, click Update in the Email List section on the left side of the screen.

The Update an Email List screen appears.

2

Select the number of the email list that you want to edit from the dropdown menu. The interface displays a list of names and addresses in that list.

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3

Edit the information you would like to change.

4

Click Submit.

Email List

The interface returns a message stating that the email list was updated. You successfully updated an email list.

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7.3 Delete Perform the following steps to delete an email list.

Step

Description

1

After you log on to the Web User Interface, click Delete in the Email List section on the left side of the screen.

The Delete an Email List screen appears.

2

Select the number of the email list that you want to delete from the drop-down menu. The interface displays a list of names and addresses in that list.

3

Click the All/None box to select all email addresses included in the list. Note: You have to delete all of the addresses in the email list before you can delete the email list itself. If you want to delete email addresses and save the email list, you can do so here or on the Update 127

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Email List

an Email List page. Continued on the next page.

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7.3 Delete, continued The following table continues from the previous page.

Step 4

Description Click Delete. The interface returns a message stating that the elements (that is, the names and addresses in the email list) were deleted. The email list is now empty.

5

Click Delete again to delete the list itself. The interface returns a message stating that the email list was deleted. You successfully deleted an email list.

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Auto-Attendant

8. Auto-Attendant Note: This option is available only with certain mailbox types. For more information, contact your Program Management Office representative. Auto-Attendant allows you to upload your Auto-Attendant Menu, which plays after the greeting, in the form of a WAV/MP3 file from your computer. This section explains how to perform the following actions regarding Auto-Attendant for your mailbox: Create Update

8.1 Create Perform the following steps to create an Auto-Attendant for your mailbox.

Step 1

Description After you log on to the Web User Interface, click Manage in the AutoAttendant section on the left side of the screen.

The Create Auto-Attendant screen appears.

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Continued on the next page.

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8.1 Create, continued The following table continues from the previous page.

Step

Description

2

Select the keys that you would like to activate.

3

Click the first Submit button. The interface updates and displays a list of options for each key you selected. Note: The following figure is cropped and shows options for only the first two keys selected.

4

Click Browse to search for and select a WAV/MP3 file to add as your Auto-Attendant menu. Note: File sizes cannot exceed 3 MB.

5

After you select a file to upload, select an option for each active key.

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Continued on the next page.

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8.1 Create, continued The following table continues from the previous page.

Step

Description If

Then

You select the Transfer to option,

In the space provided, type the number to which the system should transfer the caller.

You select the Transfer to Company Directory option,

You must first create a Company Directory.

6

For more information, refer to section 9: Company Directory. 7

Select the Yes button to enable Auto-Attendant.

8

Click the second Submit button. The interface displays a message stating that the Auto-Attendant was created. You successfully created an Auto-Attendant for your mailbox.

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8.2 Update Perform the following steps to update your Auto-Attendant.

Step 1

Description After you log on to the Web User Interface, click Manage in the AutoAttendant section on the left side of the screen.

The Update Auto-Attendant screen appears.

Continued on the next page.

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8.2 Update, continued The following table continues from the previous page.

Step

Description If

2

Then

You want to update your menu keys,

Go to 8.2.1: Update Menu Keys.

You want to upload a different audio file to use as your AutoAttendant,

Go to 8.2.2: Upload a Different Audio File.

You want to disable your AutoAttendant,

Go to section 8.2.3: Disable Auto-Attendant.

8.2.1. Update Menu Keys The following table continues from section 8.2: Update. Perform the following steps to update your Auto-Attendant menu keys.

Step

Description

3

Select or de-select the keys that you would like to update.

4

Click the first Submit button. The interface updates and displays a list of options for each key you selected.

5

Click Browse to search for and select a WAV/MP3 file to add as your Auto-Attendant menu. Note: File sizes cannot exceed 3 MB.

6

After you select a file to upload, select an option for each active key.

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If

Auto-Attendant

Then

You select the Transfer to option,

In the space provided, type the number to which the system should transfer the caller.

You select the Transfer to Company Directory option,

You must first create a Company Directory.

7

For more information, refer to section 9: Company Directory. Continued on the next page.

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8.2 Update, continued The following table continues from the previous page.

Step 8

Description Click the second Submit button. The interface displays a message stating that the Auto-Attendant was successfully updated. You successfully updated your Auto-Attendant keys.

8.2.2. Upload a Different Audio File The following table continues from section 8.2: Update. Perform the following steps to upload a different audio file to use as your Auto-Attendant.

Step

Description

3

Select or de-select the keys that you would like to update.

4

Click the first Submit button. The interface updates and displays a list of options for each key you selected.

5

Click Browse to search for and select a WAV/MP3 file to add as your Auto-Attendant menu. Note: File sizes cannot exceed 3 MB.

8.2.3. Disable Auto-Attendant The following table continues from section 8.2: Update. Perform the following steps to disable your Auto-Attendant.

Step

Description

3

De-select all selected keys.

4

Click the first submit button.

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The interface updates and displays the options available to create an Auto-Attendant. You successfully disabled your Auto-Attendant.

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9. Company Directory Note: This option is available only with certain mailbox types. For more information, contact your Program Management Office representative. This section explains how to perform the following actions regarding a Company Directory for your mailbox: Create Update

9.1 Create Perform the following steps to create a Company Directory for your mailbox.

Step 1

Description After you log on to the Web User Interface, click Manage in the Company Directory section on the left side of the screen.

The Create/Update Company Directory screen appears.

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Continued on the next page.

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9.1 Create, continued The following table continues from the previous page.

Step

Description If

Then

You want to import a group of names,

Go to Step 3. Note: To import names, you must create a CSV file with three columns: First name, last name, and phone number. You also must create a ZIP file of the sound files (WAV or MP3) for the names for the system to announce. The sound files must be in the format:

2

FIRSTNAME_LASTNAME.wav or FIRSTNAME_LASTNAME.mp3. You want to add names one-byone,

Go to Step 6.

3

Click the first Choose button to select a CSV file.

4

Click the second Choose button to import a Zip file with audio files of the names in your directory.

5

Click Import. The interface displays a message stating that the Company Directory elements were created and refreshes the main screen to display the newly added names. You successfully created a Company Directory for your mailbox.

6

Click Add. Continued on the next page. 143

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9.1 Create, continued The following table continues from the previous page.

Step

Description The Add Company Directory Entry screen appears.

7

Type the first name in the space provided.

8

Type the last name in the space provided.

9

Type the phone number in the space provided.

10

Click Choose to select a WAV or MP3 file to announce the name and number in the directory. Note: File sizes cannot exceed 3MB.

11

Click Add. The interface displays a message stating that the Company Directory element was created and updates the Main screen to display the newly added name.

12

Repeat Steps 6-11 for each additional name that you want to add. You successfully created a Company Directory for your mailbox.

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9.2 Update Perform the following steps to update the Company Directory.

Step 1

Description After you log on to the Web User Interface, click Manage in the Company Directory section on the left side of the screen.

The Create/Update Company Directory screen appears.

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If

2

Then

You want to import a new group of names,

Go to section 9.2.1: Import a New Group of Contacts.

You want to edit an existing contact,

Go to section 9.2.2: Edit an Existing Contact.

You want to delete one or all existing contacts,

Go to section 9.2.3: Delete One or More Existing Contacts.

9.2.1. Import a New Group of Contacts The following table continues from section 9.2: Update. Perform the following steps to import a new group of contacts to use in your Company Directory.

Step

Description Note: To import names, you must create a CSV file with three columns: First name, last name, and phone number. You also must create a ZIP file of the sound files (WAV or MP3) for the names for the system to announce. The sound files must be in the format: FIRSTNAME_LASTNAME.wav or FIRSTNAME_LASTNAME.mp3.

3

Click the first Choose button to select a CSV file.

4

Click the second Choose button to import a Zip file with audio files of the names in your directory.

5

Click Import. The interface displays a message stating that the Company Directory elements were created and refreshes the main screen to display the newly added names. You successfully imported a new group of contacts to use in your Company Directory.

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9.2.2. Edit an Existing Contact The following table continues from section 9.2: Update. Perform the following steps to edit a contact listed in your Company Directory.

Step 3

Description Click Edit next to the contact that you want to modify. An Edit Company Directory Entry pop-up screen appears.

Edit the information that you want to change. Click Modify. The interface displays a message stating that the Company Directory elements were updated and refreshes the main screen to display the modified name. You successfully edited a contact in your filter list.

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9.2.3. Delete One or More Existing Contacts The following table continues from section 9.2: Update. Perform the following steps to delete one or more contacts from your Company Directory.

Step 3

Description Click the Delete box next to the contact or contacts that you want to delete. Note: To select all contacts, click the All/None box. To deselect all contacts click the All/None box again.

4

Click Delete. The interface displays a message stating that the Company Directory element was disabled and refreshes the main screen to display the modified list of names. You successfully deleted one or more contacts from your Company Directory.

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