EMERGENCY SERVICES Fighting fire with fire

EMERGENCY SERVICES December 2013 newsletter Fighting fire with fire Find out how Volkswagen Group brand Ducati's red-hot Panigale 1199 super-bike has...
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EMERGENCY SERVICES December 2013 newsletter

Fighting fire with fire Find out how Volkswagen Group brand Ducati's red-hot Panigale 1199 super-bike has provided a powerful (and very, very fast) deterrent for Humberside Police. You can also register your interest in Ducati's diverse model range.

Yeti swallows two dogs whole Billy the fire dog and his handler love their converted ãKODA Yeti twincell dog van

New SEAT Leon in focus Stunning hatchback has a lot to offer

Get set for the snow Whatever driving conditions your operations throw at you, we have a vehicle that can cope with them — from nimble 4WD estates to SUVs with off-road capability

Tech training Our factorytrained experts will come to your workshops

How to win We reveal Volkswagen's WRC secrets

WELCOME

Your quarterly Emergency Services newsletter from Volkswagen Group UK Ltd

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elcome to the latest edition of the Volkswagen Group UK Ltd (VWG) Emergency Services newsletter.

VWG has changed its structure, so our Specialist Sales team is now part of a larger department that works with all our brands to serve the public sector and our corporate customers. Our team has had a few changes, too, so please get reacquainted with who we are and what we do on the page opposite.

CONTENTS P3

Meet The Team Some new, some familiar faces

P4-5

Our car of the year Why Auto Express loves the Leon

P6-7

He’s no silly billy Billy the Fire Dog's ãKODA Yeti

I've joined VWG in the new role of Technical Sales Manager. My background is automotive all the way  I was a qualified vehicle technician, then a technical engineer for various manufacturers before moving into field-based and customer service roles.

P8-9

Four-wheel drive focus All-wheel drive cars, vans and SUVs for the worst winter can offer

The combination of a strong technical background and customer-focused roles seems to serve me well. This is my first role working with the emergency services and I'm already enjoying the technical challenges. And it's a genuine pleasure to support the services we all rely on. Our team is here to provide you with the support to get the right vehicles you need to do your jobs. We're confident we have cars, vans and pick-ups that are engineered to cope with the day-to-day punishment of police, ambulance and fire service duty over long periods. And we work with the best converters to offer you the latest technology at an affordable price. For this issue we've spoken with Mike Dring of Humberside Police about a trial of lighting-quick Ducati pursuit bikes. We also ‘interviewed’ Billy the Fire Dog and his trainer Duncan Carmichael about their custom-built ãKODA Yeti. One of our most exciting new models is the new SEAT Leon, named ‘2013 Car of The Year’ by Auto Express magazine: we've provided an in-depth look. And with winter upon us, we focus on the wide range of four-wheel drive vehicles from our Group's sizeable stable, from Audi's allroad quattro to the Transporter 4MOTION®.

P10-11 blues on twos Ducati wants to support the Emergency Services. Humberside Police put their bikes to the test

P12

Converters Corner EVO Infinity aluminium racking can transform your vehicle into a mobile services competence centre

P13

Get trained up on our tools We will provide technical training tailored to your needs

P14-15 award winners Our brands have won a hatful of awards in 2013, listed here

P16

Volkswagen takes wrc Our winning formula

We love to hear from you, whether you have technical questions about our parts prices and service schedules, or you're interested in one of our latest vehicles, so please get in touch (see page opposite).

Steven Cowell Technical Sales Manager Volkswagen Group Emergency Services 2

MEET THE TEAM Who we are, what we do

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ur team's purpose is to give our blue-light customers a world-class service, from providing all the information you need to consider your purchasing decisions, through to arranging the very best bespoke conversions and ensuring timely, professional delivery of the vehicles you have ordered. Each member of our team is a brand specialist, so they are very knowledgeable about the vehicles they will be discussing with you, our ordering processes and their brands' retailers.

Steven Cowell Technical Sales Manager

Frontline support Aftersales

Contact for tenders, technical and conversion questions and servicing information.

Contact for all aftersales and technical enquiries.

Tel 07983 021642 Email [email protected]

Tel 08444 778 444 Email [email protected]

Conny Breeden Specialist Sales Executive

Sara gurney Specialist Sales Executive

Contact for existing orders, product questions, quotations, delivery management.

Contact for existing orders, product questions, quotations, delivery management.

Responsible for Volkswagen Commercial Vehicles.

Responsible for SEAT, Audi.

Tel 01908 548271 Email [email protected]

Tel 01908 601144 Email [email protected]

Verity hopkinson Specialist Sales Executive

Julie mascall Specialist Sales Executive

Contact for existing orders, product questions, quotations, delivery management.

Contact for existing orders, product questions, quotations, delivery management.

Responsible for ãKODA.

Responsible for Volkswagen Passenger Cars. Tel 01908 601650 Email [email protected]

Tel 01908 548043 Email [email protected]

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e have a nationwide network of Area Fleet Managers representing each of our five brands: Volkswagen, Audi, SEAT, ãKODA and Volkswagen Commercial Vehicles. Their role is to visit public sector and corporate customers, to consult with you about your requirements and to discuss their brand's model ranges and service schedules. To request a visit, email [email protected] with your contact information and requirements. Volkswagen Group Emergency Services 3

We knew it was good... ...but it's nice to hear someone else say it

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e knew the third generation SEAT Leon was something special. But it was nice to have independent recognition of the car's class from the Auto Express New Car Awards, where it was named Car of the Year (one of 13 awards it has received so far). Completely redesigned from the chassis upwards, this is a car that was always set to impress. The magazine is the biggest-selling weekly motoring title in the UK, with 50,000+ copies sold each week and around one million monthly website users, so the awards carry a lot of weight. It's the second year that Volkswagen Group has collected the Car of the Year honour: the ãKODA Citigo won in 2012.

Auto Express editor-in-chief Steve Fowler said: "The new Leon is a brilliant all-rounder offering space, quality, economy and plenty of style. Youíve only got to look at the cars the Leon beat to see just how good it is."

The Leon family Leon SC ─ Three-door ‘Sports Coupé’ ─ Based on Volkswagen Group MQB platform ─ 4.23m body length, 35 mm shorter wheelbase ─ 380-litre luggage space ─ ABS, Electronic Stability Control, seven airbags ─ S, SE and FR versions Leon 5DR ─ Five-door hatchback ─ Based on Volkswagen Group MQB platform ─ 4.26m body length ─ 380-litre luggage space ─ ABS, Electronic Stability Control, seven airbags ─ S, SE and FR versions Leon ST

─ ‘Sports Tourer’ estate ─ Test-drive from Jan 2014 ─ Based on Volkswagen Group MQB platform

─ 4.54m body length ─ 587-litre boot space ─ ABS, Electronic Stability Control, seven airbags

Volkswagen Group's Auto Express winners* ─ City Car ãKODA Citigo ─ Compact family car SEAT Leon ─ Seven-seat MPV SEAT Alhambra ─ Estate Car ãKODA Octavia Estate ─ Convertible Volkswagen Beetle Cabriolet ─ Coupé Porsche Cayman* ─ Roadster Porsche Boxster* ─ Pick-up Volkswagen Amarok

*Porsche is part of the global Volkswagen Group, but trades independently in the UK Volkswagen Group Emergency Services 4

‘Braking’ news On 13 September, the new SEAT Leon 5DR 1.8 TSI, equipped with 18in optional ‘Performance’ alloy wheels was certified for both Home Office spec six EMC and Met Police brake test compliance.

Love Leon? To book a demonstrator or to find out more about this car, contact Sara at emergencyservicessupply @vwg.co.uk

Auto Express said... "

After years of watching its Volkswagen and ãKODA sister brands hog the prizes, SEAT has landed the biggest of them all. "The Auto Express Car of the Year has to be a class leader in its own right, so any model capable of putting the combined might of BMW's 1 Series, ãKODA's Octavia and VW's Golf in the shade was always going to be in with a good shout when it came to the big one. "We knew the SEAT would look the part, but we weren't prepared for the depth of its talents – it combines all the best bits of its rivals. "Desirable looks? Check. Practical interior? Check. Low running costs? Of course. Fun? Oh yes. That's right: the new Leon has kept its key selling point as the most stylish car in the class, while improving elsewhere.

Full LED headlights, tail lights and daytime running lights illuminate the road ahead, improve visibility and are maintenance-free The seven-speed, dual-clutch automatic gearbox (DSG) pictured below can be combined with steering-wheel-mounted shift paddles, so driversí hands stay firmly on the wheel

"There's a sporty three-door version for the first time (an ST estate will follow later this year) and the same strong engine line-up as the VW Golf. In fact, the VW Group has secured a lock-out, with its three mainstream brands fighting for victory. The Golf is the all-rounder and the ãKODA Octavia is the sensible bet, so what does the SEAT have that's missing from its rivals? With head-turning looks and engaging handling, plus hitech touches, it gives up little to its rivals in the way of prestige or practicality. "So why wouldn't you choose the SEAT? It does everything the competition can, but with added fun and style."

Petrol engines ─ ─ ─ ─ ─

With a five-star Euro NCAP rating this vehicle is packed with added safety features including:

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1.2 TSI 105PS - 114 g/km CO2 1.2 TSI 105PS DSG-auto - 112 g/km CO2 1.4 TSI 140PS - 119 g/km CO2 1.8 TSI 180PS - 139 g/km CO2 1.8 TSI 180PS DSG-auto - 132 g/km CO2

Diesel engines ─ ─ ─ ─ ─ ─

Lane Assist Front Assist Tiredness Recognition Seven airbags Automatic PostCollision Braking

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1.6 TDI CR 105PS - 99 g/km CO2 1.6 TDI CR 105PS DSG-auto - 102 g/km CO2 1.6 TDI 105 PS Ecomotive - 87 g/km CO2 2.0 TDI CR 150PS - 106 g/km CO2 2.0 TDI CR 150PS DSG-auto - 117 g/km CO2 2.0 TDI 184PS Start/Stop - 112 g/km CO2

FIREFIGHTER WHO LOVES GETTING HIS COLLAR FELT... H

is day job has taken him to gigs at Glasgow's Hampden Park, as a security sniffer dog for the likes of Sir Paul McCartney, Bruce Springsteen and U2. He even worked with the previous Pope during his visit to Scotland in 2010. But as his name suggests, Billy the Fire Dog's heart is set on serving his community in a higher-stakes arena: fire investigation (FI).

Springer spaniel Billy (pictured with new recruit Oscar and trainer Duncan Carmichael) has the ability to sniff out accelerants used by arsonists even days after a fire has burned out, on a piece of clothing. "People can't believe it when they find out what he can do," said Duncan. "Having a dog on the scene can speed up the operation and reduce arson because perpetrators realise they have more chance of being caught." As many as 19 English fire and rescue services use FI dogs, but there's just one parttimer in Scotland. Former firefighter Duncan, 49, who served in Lockerbie between 1991 and 2000, took Billy on a visit to the Scottish Parliament at Holyrood House, Edinburgh, last year.

South of Scotland Member of Scottish Parliament (MSP) Joan McAlpine has been supporting his bid to become an FI dog since the country's fire services amalgamated earlier this year. "Billy is a remarkable dog and when working with Duncan he displays skills which could be of huge use in the fight against fires," said McAlpine "The reorganisation of the fire service in Scotland offers opportunities for new ways of doing things. "Of course," she continued, "the decision about employing Billy is one for those leading the new service to make, but I'm keen that he and Duncan should come to the parliament to meet MSPs and tell them about the service they provide." Duncan is optimistic that Billy's services will be considered for the new national fire service. "No one can argue that this would not work as it has been a massive success in England," he said.

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...and he doesn't mind being in this doghouse ãKODA Yeti is the perfect kennel on wheels for this clever canine's firefighting quest orking with converters Engineering Vehicle Options (EVO) and a host of suppliers, Volkswagen Group's Specialist W Sales team helped ãKODA create a specially adapted Yeti, for Duncan's company K9 Response, an independent fire dog detection service. As well as attending the aftermath of suspicious blazes, Duncan and Billy use the specially modified car to visit schools, open days and events to promote fire safety.

Yen for Yeti?

This was the first conversion of this dog-friendly design, so EVO had to start from scratch: we hope you'll agree that the end result  a compact yet spacious, twin-cell dog van  shows just how versatile the Yeti is for such a small vehicle.

To book a demonstrator or to find out more about this car, contact Verity at

Duncan and Billy have already taken the Yeti out on the road: Billy's berth is at the back, accessed through the tailgate and there's room for new recruit Oscar the puppy in a second cage which sits behind the driver's seat and can be reached through the rear nearside door.

emergencyservicessupply @vwg.co.uk

"The most obvious benefit of running the Yeti GreenLine is reduction in our carbon footprint and economical running cost," said Duncan. "I also find that the 105PS is more than enough for normal everyday driving." For operational use, Duncan rates the quality of the EVO conversion: with dedicated lockers and drawers and kennels with air conditioning it provides a comfortable berth for Billy, Oscar and all of their equipment. "We have the option to remove one of the cages, which gives us more space and allows us to use it as a portable kennel," said Duncan.

Yeti kit-list - ãKODA Yeti 1.6 TDi 105PS GreenLine - Twin dog cages - Kennel drainage system - 41inPremier Hazard Lightbar - Air-conditioning - Public warning equipment - Kit storage

Roll of honour: ãKODA is grateful to Vehicle Livery Solutions (VLS), Premier Hazard and 3M, who all supported the construction of this custom-built twin-cell dog van.

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Winter Warriors You've heard of the Yeti, Tiguan and Touar But what about the four-wheel versions of

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hether it’s the challenges of winter weather, the ability to mount high kerbs in urban pursuits, or off-road activity in rural areas, these all-wheel drive vehicles are tougher than most and simple to service.

Volkswagen Passat Alltrack With raised ride height, 4MOTION® four-wheel drive and beefed-up body kit, the Alltrack has all you need to venture off the beaten track in urban or rural settings. Based on the popular and versatile Passat Estate, with body enhancements for protection from rough terrain, it has the practicality of an estate car and much of the versatility of a conventional SUV. There are two drivetrains: a 2.0-litre TDI 140 PS, six-speed manual and a 2.0litre TDI 170 PS six-speed DSG auto. Towing capacity of 2,000 kg (braked, 12 per cent incline) is 200 kg more than an equivalent Passat Estate.

Audi A4 allroad quattro® The effectiveness of Audi’s quattro® all-wheel drive system is beyond doubt: five million units have been sold since the technology took the motoring world by storm in 1980. The Audi A4 allroad quattro® is larger than the A4 Avant on which it is based, with 37mm more ground clearance (180 mm). Practical features include stainless-steel underbody protection and a luggage compartment with between 490 and 1,430 litres capacity and a load length of 1.78 metres with seats folded down. The tailgate opens to almost 2m in height, so loading is easy. The allroad’s new ESP (electronic stability programme) enables high-speed driving on-road and has a special offroad mode. This reprograms the ESP, traction control and ABS to adapt to off-road driving conditions, such as snow.

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eg SUVs. our other vehicles? Volkswagen Transporter 4MOTION® This versatile van comes in two wheelbase lengths, as a panel van, a people carrier or a kombi with a second row of seats and a large load area. It uses Volkswagen’s tried and tested 4MOTION® system, which delivers permanent, yet variable all-wheel-drive to help maintain optimum grip. If one wheel loses traction, 4MOTION® reacts in milliseconds to send more power to the wheels that have the most grip. The Haldex clutch at the heart of the system automatically gathers information on the driver's actions, engine performance, transmission and brakes, so it can control the transfer of torque. This lets it deal swiftly with all potentially dangerous or difficult driving conditions. The Haldex clutch is at the heart of Volkswagen's 4MOTION® four-wheel drive system. Simple service: both the quattro® and 4MOTION® systems contain sealed components, so no additional servicing is required over two-wheel drive vehicles other than an oil change, depending on the transmission chosen.

4x4s in full All our brands' models

New Octavia Scout

Yeti Outdoor

Amarok

Caddy 4motion®

Tiguan 4motion®

Touareg

A6 allroad

Q3 quattro®

Q5

Q7

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They might think twice W

ould-be law-breakers on two wheels may think twice about taking on our guardians of road safety when they see the Ducati badge. Or so the thinking goes at the Silverstone headquarters of this high-performance Italian marque, which was purchased by the Volkswagen Group back in April 2012. "Our bikes are sought after for their stunning looks, razorsharp handling and high performance," says Managing Director Tim Maccabee. "But we've yet to make Ducatis widely available to the emergency services, which, if you'll excuse the pun, is a bit of a crime." Ducati's high-speed performance has been developed through years of success in international motorsport, but this manufacturer offers more than just pursuit vehicles, says Maccabee. "We have our strongest-ever line up of bikes. The Multistrada tourer, in particular, has been getting a lot of interest from the police riders we work with." Ducati's close working relationship with police motorcyclists has grown through the BikeSafe events the company supports to promote safer riding on Britain's roads. The BikeSafe team has had a Multistrada 1200 on loan. At the other end of the speed spectrum, Humberside Police has been trialling two Ducatis (see right).

Ducati Diavel Carbon: conspicuously powerful

"We understand the high demands police motorcyclists place on their bikes," says Tim Maccabee. "I'm confident Ducati motorcycles will provide excellent reliability, performance and usability in the line of duty." "We are not in any of the frameworks yet," he adds, "at this stage we want to gauge interest from local authorities, so please contact us with your comments."

This page: Ducati MD Tim Maccabee (right) with National BikeSafe Co-ordinator PC Glen Dennis. Next page: top Glen Dennis at a Ducati-supported BikeSafe event; centre police liveried Ducati Diavel; bottom police-liveried Ducati Panigale 1199 (both trialled by Humberside Police)

Bikes for the job Ducati's suggestions for which bikes suit which roles best, based on advice from police partners.

Hypermotard

899 Panigale

1199 Panigale

Power 110hp@9,250rpm Engine 821.1cc Dry weight 175kg Suggested use general patrol bike, able to deploy off-road and in urban settings.

Power 148hp@10,750rpm Engine 898cc Dry weight 169kg Suggested use specialist speed enforcement (marked/ unmarked) and engagement.

Power 195hp@10,750rpm Engine 1198cc Dry weight 188kg Suggested use specialist speed enforcement (marked/ unmarked) and engagement.

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raffic Inspector Mike Dring of Humberside Police is the Association of Chief Police Officers (ACPO) Deputy Lead for Motorcycle Safety and has many years' experience of two-wheeled traffic policing. Mike is passionate about motorcycle safety and takes every opportunity to spread a safety message to the public: you may have seen him in the BBC's Traffic Cops documentary series, dressed as Spike the hedgehog, to encourage school children to stay safe on the roads. Mike's traffic team has been trialling a Ducati 1199 Panigale and a Diavel and has found them powerful deterrents, even when they're off the road. "In Humberside, we have seen that one motorcycle can make an impact on rider behaviour even when not actually on duty. The mindset of many riders changes when they are aware it can potentially pop up behind them. Our Ducati 1199 Panigale has been the centre of attention at every event I have attended throughout the year" says Mike. "It has been the best engagement tool I have used with the motorcycle community so far. Riders who would not normally engage with us have spoken about the motorcycle and its use as a police bike and as a result many have signed up for BikeSafe." But the Panigale and Diavel aren't just for show: their aggressive presence can make a real difference. "I have used the bikes operationally and they have a huge deterrent factor. Comments such as ‘it's game over’, ‘we can't outrun that’ and ‘it's not even worth trying’ demonstrate how bikes like these can have an impact just by their sheer presence."

Ready to ride? If you want to find out more about the Ducati range and its suitability for your fleet, email the Emergency Services Supply team on emergencyservicessupply @vwg.co.uk

Multistrada 1200

Hyperstrada

Power 150hp@9,250rpm Engine 1198.4cc Dry weight 196kg Suggested uses marked traffic patrol bike (good luggage capacity) or surveillance bike.

Power 110hp@9,250rpm Engine 821.1cc Dry weight 181kg Suggested use surveillance bike (UK use varies, but are typically large capacity sports bikes). Volkswagen Group Emergency Services 11

Converters Corner The latest kit from our Volkswagen Group Approved Converters

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e have two approved vehicle converters at our disposal: EVO Ltd and Colman Milne. This relationship enables us to provide you with custom-made vehicles to your precise specification, but with one invoice and one sales process. Over the next few Emergency Services newsletters, we will showcase the latest innovations available for your fleets. In this quarter's edition, we're looking at innovative, lightweight racking solutions from EVO Ltd.

On some operations, you need to take enough equipment for a wide range of outcomes – and be ready to hit the road with it in minutes. When this level of response is required, storage is crucial, which is why EVO is fitting more and more of its Infinity aluminium alloy racking and stowage units. Each vehicle converted so far has been slightly different: Infinity's modular system can create a mobile car workshop, a first-aid station, or an incident support vehicle for traffic or urban use. This equipment has two key strengths. It is made from strong and lightweight aluminium alloy, so there is more payload for your kit. And all storage space is structured: well thought -out enough to ensure your tools and supplies stay where you put them, intact. In the vehicle pictured, you can see a sizeable racking unit along the van's offside panel as you might expect. But there's also a neat storage unit running across the bulkhead: it's positioned over the front axle and accessible from the sliding side door, ideally situated for storing heavy equipment needed at short notice. The partnership between Volkswagen Group's Emergency Services team and EVO enables us to deliver a vehicle that meets your needs quickly, with minimum fuss and at best value.

Above rear offside storage unit includes 12V torch charging unit, sockets and powerful LED lighting. Left nearside workbench with vice and storage drawers. Below the offside unit has room for much larger items, with strapping to hold them down Email emergencyservicessupply @vwg.co.uk for more information

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Get the Knowledge Take advantage of technical training for Blue Light specialists

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olkswagen Group delivers the highest levels of technical training to support the maintenance and repair of its vehicle ranges. We work closely with all our Emergency Services partners to create tailored training to meet the high demands for technical expertise and fast turnaround placed on Blue Light workshops. Our training will meet your organisation's operational needs, so that our vehicles can deliver the performance your drivers demand every day.

We have experience of training technicians for authorities in the Emergency Services, large public sector organisations and corporate car and van fleets: we understand that each operation has different requirements, which is why we recommend bespoke training, based on your organisation's specific needs. We can also provide access to generic Volkswagen Group technical training courses , if these suit your needs.

Training needs assessments focuses on results One of our three technical training team managers will work with your authority to understand your technicians' knowledge and skill levels and the performance needs of your workshop, based on the levels of service work, tools and systems that are in place. We will then develop a training programme that delivers the results required by your authority.

On-site training means minimum down-time for technicians We understand that your technicians need to be productive for as much time as possible, so that your vehicles are off the road for as little time as possible. So we aim to deliver our training at your premises wherever this is practical, based on the availability of tools, equipment, environment and systems. We recommend the use of your own authority's vehicles for the training, to best reflect what your technicians will see in their own workshops (although this is not essential). We also recommend a ratio of one vehicle to every three technicians being trained.

Visit Volkswagen Group's National Learning Centre We can offer spaces on generic technical training courses, normally offered to dealer staff, at our National Learning Centre (NLC) in Milton Keynes. The NLC (pictured, below) is a custom-built facility for technical training, which hosts thousands of technicians on hundreds of courses every year. It represents the Volkswagen Group's technical excellence and the high levels of customer service we aspire to. Our technicians find it an inspiring place to visit.

Who has used this training? We have supported the following police forces around the UK. The people listed below are happy for you to contact them to find out more about their experience of our technical training: ─

Scottish Police Authority Billy Andrew 0141 5348945



Strathclyde Police Stewart Taylor 0141 8004613



North Yorkshire Police Bob Brigginshaw 01904 618864



Metropolitan Police Martin Cooper 020 7230 9222

Find out more If your workshop could benefit from Volkswagen Group technical training, contact Steven Cowell, Technical Sales Manager at [email protected] Volkswagen Group Emergency Services 13

It was a very good T

he number of Volkswagen Group vehicles recognised for their technical excellence and day-to-day performance is almost too many to list. But we've listed them anyway, to remind you of the breadth of cars and vans available to you with a single call or email. If you see anything — from an Audi R8 to a ãKODA Citigo that could become a hard-working member of your fleet, call the member of our team responsible for that brand (see page 3) or email [email protected].

R8 ─ BusinessCar Sporting Car of the Year A8 L ─ Professional Driver Chauffeur Car of the Year RS 4 Avant ─ CarSite.co.uk Best Estate Car ─ HonestJohn.co.uk Most Popular High Performance Car A3 ─ What Car? Car of the Year/Best Small Family Car (A3 Sportback1.4 TFSI 122 SE) ─ Fleet World Best Lower Medium Car TT ─ What Car? Best Coupe A1 ─ Motor Trader Used Car of the Year ─ Business Car Manager Most Cost-Efficient Car for an SME Company Car Driver

Alhambra ─ What Car? Best MPV

*Don't forget all our auto express awards, on page 4 Volkswagen Group Emergency Services 14

d year* Superb ─ JD Power satisfaction survey Winner Superb Estate ─ Caravan Club Towcar of the Year ─ Fleet World Best Estate Car Octavia ─ CarBuyer.co.uk Best Family Car ─ WeLoveAnyCar.com Best Large Car ─ What Car?/Camping and Caravanning Club Tow Car of the Year Yeti ─ Fleet World Best Crossover ─ Auto Express Driver Power survey Best Car ─ Total 4x4 Best Small SUV/Special Award for Best Value Citigo ─ Sunday Times Best City Car ─ CarBuyer.co.uk Best City Car

Volkswagen XL1 ─ Top Gear magazine Innovation Award Volkswagen Golf ─ World Car of the Year ─ Car of the Year Japan (first imported car to win this award in its 34-year history) ─ European Car of the Year ─ Scottish Car of the Year ─ What Car? Used Car of the Year ─ Telegraph Car of the Year/Best Family Car ─ Diesel Car Car of the Year/Best Medium Car Volkswagen up! ─ What Car? Best City Car ─ Fleet World Best City Car

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Winning formula Two great drivers

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A car capable of performing in any conditions +

World Rally Champions! Congratulations to Volkswagen Motorsport, winner of the Drivers', Co-drivers' and Manufacturers' titles in the 2013 FIA World Rally Championship, with the Volkswagen Polo WRC.

A world-class team =

Pictured, left to right: Miikka Anttila, Jari-Matti Latvala, Julien Ingrassia (winning co-driver), Dr. Ulrich Hackenberg, Sebastien Ogier (winning driver),Dr. Heinz-Jakob Neufler, Jost Capito, Mikko Markkula, Dr. Arno Antlitz, Andreas Mikkelsen