Effective Business Continuity Management ‘Course Outline”
EFFECTIVE BUSINESS CONTINUITY MANAGEMENT Facilitator: Institute for Business Continuity Training (IBCT)
COURSE DESCRIPTION This five-day workshop provides practical tools and techniques for Business Continuity Planning, and a comprehensive overview and understanding of its principles, methodologies and best practices. The course also covers all major aspects for the design of an effective Business Continuity Plan for organisations in both the private and public sector.
BACKGROUND Business Continuity Management (BCM) is more than just “disaster recovery” it is about prevention of loss, and preparing for disruptive incidents that may cripple organisation functionality, or even causing operational ruining. The most common effects of disruptions were staff being unable to report to work due to travel difficulties or closures in school/childcare and business meetings being cancelled. A Business Continuity Plan can help when faced with that kind of organisation disruption. The Caribbean region is vulnerable to several naturally occurring hazards, such as a hurricanes and earthquakes, and while these ‘major’ incidents can have devastating effects on the unprepared organisation, even the socalled minor incidents, such as loss of key staff due to illness, loss of IT, loss of communication, overtime, can be just as consequential. It is for this reason that training in BCM is necessary. Such training can improve business resilience, increase reputation and ensure those customer requirements are continually met. The H. Lavity Stoutt Community College (HLSCC) in collaboration with the Institute for Business Continuity Training (IBCT) is pleased to offer this kind of training. IBCT [www.ibct.com] is an international Business Continuity Training company that offers online and onsite instruction in BCM throughout the world. Their expertise in BCM is well known, and a major goal of this collaboration is to increase the disaster resilience and economic stability of the Territory by helping organisations protect their essential processes in the occurrence of a major, or minor, disruptive event.
TARGET AUDIENCE This course is designed for executive, managers, business continuity planners and unit staff who are involved in or manage business continuity planning functions. It is also highly useful for internal and external auditors, records managers, information technology managers, administrative heads, and others responsible for the effective administration of any size organisation. The tools and techniques provided in the course are applicable to banking, insurance, manufacturing, health care, pharmaceuticals, telecommunications, and federal, state and local government organisations, in addition to international corporations and non-profit agencies.
MATERIALS OR DELIVERABLES INCLUDED
Flash drive of BCP tools PowerPoint Presentations and class handouts Excel Spreadsheets of BCM Activities Word document templates of BCM plans Software tools on Business Continuity Planning
OBJECTIVES At the conclusion of this course participants should be able to:
have a solid understanding of the overall Continuity Management lifecycle have the tools and knowledge required to conduct Risk Assessments and Impact Analyses for their organisation to identify and select cost-effective Continuity strategies for critical business processes and computer systems be able to guide their IT and business unit personnel through the development of practical and effective computer recovery and business resumption plans understand the advantages and disadvantages of plan development software packages and commercial recovery services to establish the organisational framework required to enable their Business Continuity programme be able to implement an effective Crisis Management structure within their organisation to keep their plans current and viable have the tools and knowledge required to plan and coordinate effective tests and exercises to maintain support and commitment for the Business Continuity programme
Business Continuity Management; Risk Assessment; Business Impact Analysis; Strategy Development; Business Resumption Planning; Plan Templates and Software Tools; Evaluating Commercial Recovery Services; The Five Phases of Business Continuity Planning; Developing a Crisis Management Plan; Key Components in a Crisis Communication Plan; Crisis Communications; Plan Testing, Maintenance, Evaluation, and Administration.
CONTENT AND SCHEDULE Day 1: Evolution of Business Continuity Planning
Overview of and Effective Business Continuity Planning Cycle The Business Continuity Profession A brief history of Business Continuity Planning
Overview of Business Continuity Management Lifecycle Six Elements of the BCM Life Cycle
Business Impact Analysis
Identifying Strategies to Reduce Risk and Impact Selecting Business Continuity Strategies Case Study
Element One: Understanding the Organisation
Day 2: Element Two: Determining the Strategy
Collecting and Compiling the Data Analysing the Data and Determining Options
Element Three: Developing and implementing a BCM response
Fast Tracking the Process What Do I Do Next? Overview of Computer System Recovery Planning; Case Study Establishing the Business Continuity Team; Case Study
Implementing a Crisis Management Framework Communicating in a Crisis Business Resumption Planning
Day 3: Element 4: Exercising, Maintenance and Review
Testing and Validating BCP plans Exercising BCP Teams; Case Study Enabling the BCP Programme
Maintaining and Administering BCP plans Auditing and Evaluating BCP plans
CONTENT AND SCHEDULE – CONT’D Day 4: Element 5: Embedding BCM in the Organisational Culture
Developing a BCM Awareness & Training Programme Case Study – Designing, Developing and Implementing a BCM Awareness and Training Programme
Element 6: BCM Programme Management
Review of Business Continuity Best Practices
METHODS OF INSTRUCTION The main form of instruction for this course is classroom lectures. In addition, the course includes the following:
Class discussions Quizzes Group Exercises
METHODS OF EVALUATION The method of evaluation is as follows:
Attendance and Participation In class discussions and group presentations CCM Examination
FACILITATORS The course will be facilitated by professional instructors from IBCT. The instructors have extensive Business Continuity Experience, as well as industry management experience. The also hold professional designations in the field. More information about IBCT and the instructors can be found at www.ibct.com/index.php/about-ibct.
COURSE CERTIFICATION AND ACCREDITATION Certification: Participants that complete the course will be provided a Certificate of Achievement, jointly issued by HLSCC and IBCT. An additional Diploma in Business Continuity Management will be provided to the same persons at a later date, by IBCT if they have been successful in the examination.
COURSE CERTIFICATION AND ACCREDITATION – CONT’D Certified Continuity Manager (CCM): Participation in this course qualifies persons to sit the exam to become a Certified Continuity Manager. This designation is offered by the National Institute for Business Continuity Management. The exam fee is included in the course fee. The CCM exam will be offered on the last day of the course and a review session will be provided prior to the same. Students who successfully pass the exam will be awarded a certification certificate from the National Institute for Business Continuity Management. Accreditation: This course is fully accredited by the Washington-based National Institute for Business Continuity Management.
REGISTRATION PROCEDURES To register for the course, persons must submit the registration form and pay the requisite fees at HLSCC’s Fiscal Services. A payment receipt will be provided and registration form will be stamped with a receipt number. A copy of the stamped registration form will be provided to the participant, for their personal records.
COURSE FEES The total fee for the course is $1,600.00 and is required in order to secure a seat in the course. The balance must be paid by the registration deadline, 15 July 2016. Early Bird Discount: Participants who pre-register by 30 June 2016 and pay the entire fee at the time of pre-registration will receive a $100.00 discount off the course fee.
CLOSING CEREMONY A closing ceremony for the course will be held on the last day. Participants will be issued a Certificate of Completion the closing ceremony.
CONTACT INFORMATION For further details about the registration process and other matters related to the workshop, please contact any of the following persons:
Dana Lewis-Ambrose; Coordinator, Telephone: 852-7035; E-mail: [email protected]
Veronique Forbes-King, Programme Administrator, Telephone: 852-7191; E-mail: [email protected]