DPDHL GROUP 2015 Business Profile Investor Relations
INTRODUCTION TO GROUP STRUCTURE, PRODUCTS AND MARKET POSITIONS
This brief DPDHL business profile aims to provide financial markets and our shareholders a quick overview of our company structure and key corporate facts & figures. For each of our four Divisions you will find an overview of our product portfolio as well as relevant regional and customer segmentations. Please note that all figures are based on full-year 2014 numbers unless stated otherwise. You can find links to all intra-year updates as well as any further information on p.35 of this presentation. For any further questions please do not hesitate to contact my IR team directly.
MARTIN ZIEGENBALG Head of Investor Relations Deutsche Post DHL Group INVESTOR RELATIONS | MARCH 2015
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GROUP: ORGANIZATIONAL SETUP
Group Group revenues 1): € 56.6bn Group EBIT1): € 2.965bn Market capitalization2): € 32.7bn Approximately 440,000 employees in more than 220 countries/territories Corporate Divisions
Post eCommerceParcel 64m letters and 3.4m parcels each workday in Germany: 29,000 points of sale, 2,750 Packstations, 33 parcel and 84 mail sorting centers. Parcel delivery in selected international markets
Express Global Time-DefiniteInternational (TDI) leader with 34% market share, serving >2.5m customers in 220 countries and territories ~ 700.000 TDI shipments per day
Global Forwarding Freight
Supply Chain
World´s largest Air and 2nd largest Ocean freight forwarder:4.0m tons of air freight/ 2.9m TEU 3) of ocean freight in 2014. No 2 European road freight
Global market leader, market share of 8% well ahead next biggest competitors: 13.7m square meters of warehouse space in contract logistics
Brands
1) Financial year 2014; 2) As of 12/31/2014; 3) TEU = Twenty-foot equivalent unit INVESTOR RELATIONS | MARCH 2015
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GROUP: BOARD OF MANAGEMENT
Dr. Frank Appel
Lawrence Rosen
Melanie Kreis
Jürgen Gerdes
Ken Allen
John Gilbert
CEO DPDHL GROUP
CFO DPDHL GROUP
HUMAN RESOURCES
Post eCommerce - Parcel
EXPRESS
SUPPLY CHAIN
Member since Nov.2002 CEO since Feb. 2008 Appointed until Oct. 2017
Member since September 2009 Appointed until August 2017
Member since October 2014 Appointed until October 2017
Member since July 2007 Appointed until June 2020
Member since February 2009 Appointed until February 2017
Member since March 2014 Appointed until March 2017
Interim: GLOBAL FORWARDING, FREIGHT
INVESTOR RELATIONS | MARCH 2015
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GROUP: GLOBAL FOOTPRINT
Geographic revenue distribution DPDHL Group 17,367
18,501 9,375
CC 12,507
9,143 2,244
Germany
Divisional staff distribution in FTE
Europe ex-Ger
Americas
Asia Pacific
Supply Chain 146,200
PeP 164,582
Other
Geographic staff distribution DPDHL Group DGFF 44,311
170,596
EXPRESS 73,009
108,890 74,573
71,216 18,509
Germany
Europe ex-Ger
Americas
INVESTOR RELATIONS | MARCH 2015
Asia Pacific
Group revenue: EUR 56,630m Group staff (FTE): 440.809
Other
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MARKET VOLUMES
Global Air freight (2013): 25m tonnes2 Ocean freight (2013): 34m TEUs3 Contract logistics (2013): €168bn4 International express market (2013): €20bn5
Germany
Europe
Mail communication (2014): €4.6bn6 Dialogue marketing (2014): €17.0bn6 Parcel (2014): €8.8bn6
Americas Air freight (2013): 6.4m tonnes2 Ocean freight (2013): 6.2m TEUs3 Contract logistics (2013): €49.7bn4 International express market (2013): €7.2bn5
Air freight (2013): 4.5m tonnes2 Ocean freight (2013): 5.1m TEUs3 Contract logistics (2013): €61.7bn4 International express market (2013): €6.0bn5 Road transport (2013): €165bn7
Middle East/Africa Air freight (2013): 1.4m tonnes2 Ocean freight (2013): 2.7m TEUs3 Contract logistics (2013): €4.8bn4
Asia Pacific Air freight (2013): 12.4m tonnes2 Ocean freight (2013): 19.9m TEUs3 Contract logistics (2013): €51.9bn4 International express market (2013): €6.5bn5
1) Regional volumes do not add up to global volumes due to rounding. 2) Data based solely on export freight tonnes. Source: Copyright © IHS, 2014. All rights reserved. 3) Twenty-foot equivalent units; estimated part of overall market controlled by forwarders. Data based solely on export freight tonnes. Source: Copyright © IHS, 2014. All rights reserved. 4) Source: Transport Intelligence. 5) Includes express product Time Definite International. Country base: AT, DE, DK, ES, FR, IT, NL, RU, TR, UK (Europe); BR, CA, MX, US (America); CN, HK, IN, JP, KR, SG (Asia Pacific); AF, SA, ZA (Middle East/Africa).Source: Market Intelligence, 2014, annual reports and desk research. 6) Company estimates. 7) Country base: AT, BE, CZ, DE, DK, ES, FI, FR, HU, IT, NL, NO, PL, PT, SE, SI, SK, UK. Source: MI Study DHL 2014 (based upon Eurostat, financial publications, IHS Global Insight.
INVESTOR RELATIONS | MARCH 2015
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GROUP: FY 2014 DIVISIONAL OVERVIEW
Revenue
EBIT
EBIT margin
Post - eCommerce - Parcel (PeP)
15,686
1,298
8.3%
Express
12,491
1,260
10.1%
Global Forwarding & Freight
14,924
293
2.0%
Supply Chain
14,737
465
3.2%
Corporate Center / Other & Consolidation
-1,208
-351
DPDHL Group
56,630
2,965
In EUR m
INVESTOR RELATIONS | MARCH 2015
5.2%
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Post - eCommerce - Parcel
1
#1 Europe´s largest postal provider
INVESTOR RELATIONS | MARCH 2015
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OVERVIEW: Post - eCommerce - Parcel
Business model
Customers
Letter and parcel delivery in Germany
Private as well as business customers
Provider of German Universal Service (regulated by Bundesnetzagentur)
>44m delivery addresses / drop-off points in Germany
Selected domestic Parcel activities abroad
Tailored solutions for SME´s
High quality (speed & reliability) network High degree of automatization
Market position/trends
Broad customer base across all business sectors Digital solutions for marketing and mail communication (EPOST)
Strategy
Mail incumbent in Germany
Drive parcel and e-commerce growth in Germany
63% market share in letter mail, 43% market share in parcel market in Germany
Gradually expand European and international parcel and ecommerce offering
Strong e-commerce driven growth in Parcel activities
Invest in innovative services, e.g. E-POST, private parcelbox, packstations and allyouneed.com
German parcel market volume growth 5-7% p.a. until 2020. Mail volume decline: ~2-3% p.a. INVESTOR RELATIONS | MARCH 2015
Maintain high quality and competitive network PAGE 9
ORGANIZATIONAL STRUCTURE Post - eCommerce - Parcel
PeP revenue mix 2014
eCommerce Selected domestic parcel activities in
Post
36%
Mail Communication Dialogue Marketing E-Post
INVESTOR RELATIONS | MARCH 2015
64%
Asia and the Americas
Parcel Parcel Germany and selected domestic Parcel activities in Europe
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DHL eCommerce - Parcel: ASSET SHIFTS AND STRATEGY
DHL Parcel Europe
DHL eCommerce
Domestic assets & activities transferred in 2014 from DHL to PeP in CZ, BE, NL and PL. Slovakia market entry in Feb. 2015
> 8,000 employees
> 9,000 vehicles
> 100 facilities
Blue Dart assets and activities in India transferred from DHL to PeP in 2014
> 11,000 employees
DHL Global Mail US assets & activities rebranded
> 9,000 vehicles
International Parcel tradelanes
> 90 processing centers, air and ground hubs
Roll-outs leverage selected success factors from Parcel Germany, established customer relationships and global product offering INVESTOR RELATIONS | MARCH 2015
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DHL EXPRESS
1
#1 Europe´s largest postal provider
1
#1 International express delivery
INVESTOR RELATIONS | MARCH 2015
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OVERVIEW DHL EXPRESS
Business model
Customers
Door-to-door Express delivery
2.5m business customers
Self-operated infrastructure
Strategic focus on Small & Medium Enterprises
3 main global hubs linked by intercontinental network Standardized, scheduled network >250 dedicated aircraft serving approx. 500 airports globally
Market position/trends Presence in more than 220 countries and territories Global market leader in the international express market with 34% market share Strong presence in high growth markets (Asia, Middle East, Africa, Latin America) INVESTOR RELATIONS | MARCH 2015
Strategy Growing continuously with the TDI (time definite international) product Improving service, whilst optimally utilizing the network and optimizing yield Customer focus along all touch points PAGE 13
DHL EXPRESS: WHO ARE OUR TDI CUSTOMERS AND WHAT ARE WE MOVING?
Diversified regional footprint with strong emerging market presence 7 17
43
Europe Asia Pacific
33
Americas MEA
Revenue per region in %
The broadest international reach, based locally in >220 countries and territories Since early 70’s, DHL expanded its global network reach, pioneering international express delivery markets (see p.16) Early presence in Asia and Europe led to strongly established market leading position About half of TDI volumes relate to Asia, one fifth being shipped intra-Asia INVESTOR RELATIONS | MARCH 2015
Broad range of Customer Industries and Shipment Content Major Industries Served: Automotive Consumer Chemicals Energy Engineering & Manufacturing
Financial Services LSHC Public Sector Retail Technology Textile
Content examples: Bank Docs Contracts Certificates Invoices Manuscripts Passports Shipping Docs
Clinical Trial Samples Cosmetics Electronic Components Human Blood Luxury Goods Samples Spare parts of all kinds Vaccines PAGE 14
DHL EXPRESS: WHY ARE OUR CUSTOMERS USING TDI EXPRESS
INFRASTRUCTURE Access to/for smaller/untested markets
EFFICIENCY Delivery speed keeps industry moving
OUTSOURCING OF NON-CORE ACTIVITY Experts in transport regulation, customs clearance, processing and tracking shipments
COST SAVINGS
SECURITY
Lower inventory levels due to faster movement Economies of scale
Visibility, tracking, reduced theft risk
SERVICE Increase customer satisfaction
TIME SAVINGS
GLOBAL REACH
Improved inventory management Overcome local infrastructure weakness
Direct access to international customer base /sourcing opportunity
INVESTOR RELATIONS | MARCH 2015
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DHL EXPRESS: THE MOST INTERNATIONAL COMPANY IN THE WORLD First-mover in International Express, market entrance date by country, e.g.: Global network covering 220 countries and territories
Russia 1984 Canada 1977 Turkey 1981 USA 1969
Saudi Arabia 1976 Nigeria 1979
Mexico 1976
UAE 1977 Kenia 1980
Colombia 1978 Angola 1984
Japan 1972 China 1980 Hong Kong 1973 Taiwan 1973 India 1980 Vietnam 1988
Bahrain 1976 Kuwait 1980
Malaysia 1973 Singapore 1972
Peru 1981 Brazil 1978
INVESTOR RELATIONS | MARCH 2015
South Africa 1978
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DHL EXPRESS: GLOBAL TDI MARKET SHARES Continued TDI leadership across all regions outside the Americas Americas [EUR 6.8bn ]
Europe [EUR 6.0bn]
3% 1%
Asia Pacific [EUR 6.8bn]
12%
+1% 18%
21%
10% 41%
46%
44%
4%
12%
11% +2%
+1%
32%
20%
25%
Global [EUR 20.1bn] +x% DHL
Change vs 2012 MI study TNT
UPS
FedEx
12%
Others
6%
Source: MI study 2014 EU : AT, DE, DK, ES, FR, IT, NL, RU, TR, UK AM : BR, CA, CL, CO, CR, GT, MX, PA, PE, US AP : CN, HK, IN, JP, KR, SG GLOBAL : EU + AM + AP + (AE + SA + ZA)
INVESTOR RELATIONS | MARCH 2015
34% +1%
22%
26% PAGE 17
DHL EXPRESS: FOCUS ON TDI
Continue successful FOCUS strategy
2009 Revenue distribution
2014 Revenue distribution 2% 3%
11%
8% 58%
12%
TDI
75%
TDD
DDI
INVESTOR RELATIONS | MARCH 2015
DDD
TDI (Time Definite International) - The premium segment within Express Industry Time Definite = Dedicated delivery at a scheduled time of day International = Cross-Border Shipment (intra- or between continents) TDI: requires dense and broad international network
12%
14% 5%
DHL Express Core Product
ACS / Other
TDD: Time Definite Domestic Revenue Share = Delivery at scheduled time within one country. DDI: Day Definite International DDD: Day Definite Domestic ACS: Air Capacity Sales (re-sale of spare capacity on dedicated fleet to optimize utilization, not sold by core Express sales teams)
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DHL EXPRESS: VIRTUAL AIRLINE MODEL & AIR CAPACITY SALES
Air Capacity Sales
Virtual Airline Approx. 500 airports and 22 major hubs connected through
Block Space Agreement, guaranteed air cargo product.
1. Dedicated air: >250 aircrafts with 17 partner airlines on >600 daily flights 2. Purchased air: >300 commercial airlines with >1,800 daily flights
Capacity Commitment
BSA
CORE TDI CAPACITY
FLEX
22%
0 - 90 Days (incl. Purchased Air) 91 - 360 Days
52% 26% INVESTOR RELATIONS | MARCH 2015
ACS GUAR.
Express TDI core product, capacity based on average utilization, adjusted on a daily basis CORE Flex & Air Capacity Sales Flex, a set amount of the Total Spare Capacity to be utilised for TDI core volume surge and/or air cargo filler traffic Air cargo guaranteed, a set amount of the Total Spare Capacity guaranteed for priority traffic & key customers
Fixed
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DHL GLOBAL FORWARDING FREIGHT
1
#1 Europe´s largest postal provider
1
#1 International express delivery
1
#1Global air freight volumes
2
#2 Global sea freight volumes
2
#2 European road freight volumes
INVESTOR RELATIONS | MARCH 2015
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OVERVIEW DHL GLOBAL FORWARDING, FREIGHT
Business model
Customers
Specialist in air, ocean and road freight as well as industrial projects and end-to-end transport management solutions
Established customer base including >50% of Forbes 500 companies
Asset-light business model, based on brokerage of transport services
Strong sales focus on SMEs
Tailored sector solutions
Market position/trends Global No. 1 in air freight and No. 2 in ocean freight Presence in more than 150 countries and territories No. 2 in European road freight with presence in more than 50 countries and territories
INVESTOR RELATIONS | MARCH 2015
High diversification across regions and industries (see p. 23-24)
Strategy Strategic focus on sustainable growth, customer and operational excellence as well as maximizing profitability New operating system New Forwarding Environment (NFE) to reduce costs and provide our customers with superior service quality
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DHL GLOBAL FORWARDING, FREIGHT: MARKET POSITIONS
Strong market position in all three product segments Air Freight volume 2013 (exports only)
Ocean Freight volume 2013
European Road Freight market share 2013
(in K tons)
(in K TEU)
(in %, based on revenue)
2,215
DGF
1,134
1,092
825
Kuehne & Nagel
DB Schenker
Panalpina
3,578
Kuehne & Nagel
2,807
DGF
1,891
DB Schenker
1,495
3.6
2.6
1.9
1.8
Panalpina
DB Schenker
DHL Freight
DSV
Dachser
Source: Official company publications/ estimates; MI Freight 2014; Eurostat 2014 INVESTOR RELATIONS | MARCH 2015
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DHL GLOBAL FORWARDING, FREIGHT: GEOGRAPHICAL MIX
Air and Ocean Freight are strongly exposed to higher growth regions; Road Freight is primarily European based Air Freight volume 2014
Ocean Freight volume 2014
Road Freight revenue 2014
(in K tons, exports view)
(in K TEUs, exports view)
(in €)
Total 2,272
Total 2,936
Total €4.2 bn 8%
39%
14%
22%
41% 3% 56% 5%
13%
2%
Europe Middle East, Turkey, Africe North America Latin America Asia Pacific INVESTOR RELATIONS | MARCH 2015
40% 20%
8% 3%
Europe Middle East, Turkey, Africa North America Latin America Asia Pacific Other
26% Germany Nordics CESE& AMEA Southwest Europe PAGE 23
DHL GLOBAL FORWARDING, FREIGHT: SECTOR MIX
Diversified sector exposure – reflecting respective customer need for volume, weight and speed Air Freight volume 2014
Ocean Freight volume 2014
(in K tons, exports based)
(in K TEU, exports based)
Share of total in %
Share of total in % Technology
10% 2%
13% 23%
Engineering &Manufacturing
2%
30% Life Sciences & Healthcare
5%
Automotive 8%
Consumer
2%
Automotive
7%
Technology
8%
Life Sciences & Healthcare Retail
Retail 10%
Energy 21%
Others INVESTOR RELATIONS | MARCH 2015
18% 8%
Chemicals Energy
Chemicals
13%
Engineering &Manufacturing Consumer
11%
10%
Others 24
DHL SUPPLY CHAIN
1
#1 Europe´s largest postal provider
1
#1 International express delivery
1
#1 Global air freight volumes
2
#2 Global sea freight volumes
2
#2 European road freight volumes
1
#1 Global leader in contract logistics
INVESTOR RELATIONS | MARCH 2015
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OVERVIEW DHL SUPPLY CHAIN
Business model Warehousing, transportation and value added services ~13.7m square meters of warehouse space; 2,400 logistics centers, warehouses and terminals Full value chain: Planning, sourcing, production, storage, delivery and return logistics services
Customers Strong customer base built on long-lasting partnerships across 50 countries Actively drive outsourcing for new customers and penetration of existing contracts providing simplicity and value-added services customized to client needs
Key sectors including Life Science & Healthcare, Automotive, Technology, Consumer goods, Retail, Energy & Chemical
Market position/trends
Strategy
World No.1 in contract logistics
Differentiation through sector specific solutions
Uniquely positioned to benefit from key market trends (outsourcing, emergence of a global market, rise of emerging markets)
Leverage sector expertise to drive growth, especially in first time outsourcing and in emerging markets
INVESTOR RELATIONS | MARCH 2015
Leverage scale advantage in overhead and customer capabilities PAGE 26
DHL SUPPLY CHAIN: PRODUCT OVERVIEW
Offering Customized Solutions Across the Entire Supply Chain Plan
Source
Make
Deliver
Return
Supply Chain Consulting
Inbound
Warehousing
Outbound & Distribution
Aftermarket
Our core services: Warehousing | Transportation | Value Added Services | Management Services INVESTOR RELATIONS | MARCH 2015
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DHL SUPPLY CHAIN: OUTSOURCED CONTRACT LOGISTICS MARKET Contract logistics market, 2013: top 10 players Market volume: €168 billion2)
Total addressable market size1) EUR bn
Outsourced Contract Logistics In house logistics 1,073
Outsourcing through more customercentric services
1,232 210 (17%)
CAGR
6%
168 (15%)
1,022
3%
905
2013
2017
Top 10 players represent only 20% of total estimated market volume
1)
DHL projection based on forecasts from IHS Global Insight and Transport Intelligence; suppliers with global footprint
2)
Source: Transport Intelligence; figures taken from 2013 R&A except Rhenus AG and UPS which are Transport Intelligence estimates; average exchange rates from 2013 used: as at July 2014
INVESTOR RELATIONS | MARCH 2015
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DHL SUPPLY CHAIN: REGIONAL AND SECTOR MIX
Revenue by Region FY 2014
Revenue by Sector FY 2014
Asia Pacific, Middle East & Africa.
Others
Energy Americas
28%
Retail
Williams Lea
13%
59%
Europe
10% 24%
7% 3%
Automotive 10% 19%
10% Technology
Consumer
20%
Unique global presence covering 50+ countries across all major regions Outsourcing trend historically more entrenched in developed markets Significant growth in emerging markets as industries mature, driven by local and international customers INVESTOR RELATIONS | MARCH 2015
Life Sciences & Healthcare
Customer base broadly diversified across many industries Solutions tailored to specific industry requirements and needs, requiring in depth sector expertise
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BACKUP
Company History Shareholding Structure Last 5-year Key Financials Links to further Information Contact Details
INVESTOR RELATIONS | MARCH 2015
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MORE THAN 500 YEARS OF LOGISTICS EXPERIENCE
From the founding of the modern postal system to the establishment of the world's leading logistics group (1/2)
Modern postal system founded
1490
Deutsche Bundespost founded
1950 1950
1960
Dalsey, Hillblom and Lynn found DHL
INVESTOR RELATIONS | MARCH 2015
DP 1st investment in DHL
DHL expands network globally
1970
1980
1990
DP acquires Danzas & AEI
Ocean Group & NFC merge to Exel
2000 2000
DP AG goes public
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MORE THAN 500 YEARS OF LOGISTICS EXPERIENCE
From the founding of the modern postal system to the establishment of the world's leading logistics group (2/2)
Deutsche Post acquires DHL
2002
2003
DP launches excellence program First Choice
2005
DHL offers express & logistics solutions
INVESTOR RELATIONS | MARCH 2015
2006
DP acquires Exel
2007
Appointment of Frank Appel (CEO) and Larry Rosen (CFO)
2008
2009
DHL exits US Domestic Express Business
Introduction of Strategy 2020
Rebranding to DPDHL Launch of Strategy 2015
2010
2012
2013
2014
Sale of Postbank completed
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SHAREHOLDER STRUCTURE: FREE FLOAT 79 %1)
Shareholder Structure
KfW Banking Group 21.0%
Private 11.6% 13.4% Investors
Institutional Investors 65.6%
Identified institutional investors by region2) USA
13.7%
Great Britain
16.3%
Germany
11.0%
Others
24.8%
1) As of 31/12/2014; Incl. other regions and unidentified institutional investors INVESTOR RELATIONS | MARCH 2015
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DPDHL GROUP REVENUE, EBIT AND CASH FLOW HISTORY -in EUR mRevenue Group PeP Express Global Forwarding, Freight Supply Chain CC / Other / Cons Reported EBIT Group PeP Express Global Forwarding, Freight Supply Chain CC / Other / Cons
Cash flow from operating activities Cash flow from investing activities Cash flow from financing activities Investments Depreciation, amortization and impairment losses Dividend (EUR) INVESTOR RELATIONS | MARCH 2015
2007
2008
2009
2010
2011
2012
2013
2014
54,043 14,569 13,874 12,959 14,317 -1,676
54,474 14,393 13,637 14,179 13,718 -1,453
46,201 13,912 9,917 11,243 12,183 -1,054
51,388 13.913 11,111 14,341 13,061 -1,038
52,829 13,973 11,691 15,118 13,223 -1,176
55,512 13,972 12,778 15,666 14,340 -1,244
54,912 15,291 11,821 14,787 14,227 -1,214
56,630 15,686 12,491 14,924 14,737 -1,208
2007
2008
2009
2010
2011
2012
2013
2014
2,133 1,976 -272 409 577 -557
-966 2,179 -2,194 362 -920 -393
231 1,391 -790 174 -216 -328
1,835 1,120 497 383 231 -395
2,436 1,107 916 440 362 -389
2,665 1,048 1,110 514 419 -423
2,865 1,286 1,083 478 441 -421
2,965 1,298 1,260 293 465 -352
2007
2008
2009
2010
2011
2012
2013
2014
5,151 -1,053 -1,787 2,343 2,196 0.90
1,939 -441 -1,468 3,169 2,662 0.60
-584 -2,710 1,676 1,444 1,620 0.60
1,927 8 -1,651 1,276 1,296 0.65
2,371 -1,129 -1,547 1,880 1,274 0.70
-203 -1,697 1,199 2,032 1,339 0.70
2,989 -1,765 -110 1,486 1,337 0.80
3,040 -1,087 -2,348 1,859 1,381 0.85 PAGE 34
INVESTOR RELATIONS CONTACTS & WEBLINKS
Martin Ziegenbalg Head of Investor Relations
Robert Schneider
Sebastian Slania
Sarah Bowman
Christian Rottler
+49 228 182 63000
+49 228 182 63201
+49 228 182 63203
+1 212 381 3463
+49 228 182 63206
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
IR Website with current Roadshow Presentation http://www.dpdhl.com/en/investors.html Annual and Quarterly Reports http://www.dpdhl.com/en/investors/financial_reports.html Statbook http://www.dpdhl.com/en/investors/events_and_presentations/reporting.html Financial and Roadshow Calendar http://www.dpdhl.com/en/investors/events_and_presentations/calendar.html Sustainability http://www.dpdhl.com/en/responsibility.html INVESTOR RELATIONS | MARCH 2015
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