Savi Office WO300/WO350 ®

Wireless headset system

with optional HL10™ lifter User guide

Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO300/WO350 (WO1 base and WH300/WH350 headset) wireless headset system. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

Refer to the CD for Animated set up instructions.

Plantronics Savi User Guide

Contents









1 Package Contents and Features............................ 4



1.1 Savi Base................................................................. 4

Powering up headset.................................................... 13

1.2 Savi Headset............................................................ 5

Placing, answering and ending calls with desk phone.13

1.3 HL10 Lifter (Optional)................................................ 6

Placing, answering and ending calls with PC............... 14

2 Base Set Up............................................................ 7

Switching between desk phone and PC audio ........... 14

2.1 Attaching Charge Cradle to Base............................. 7

Mixing desk phone and PC audio ............................... 14

2.2 Connecting Base to Desk Phone.............................. 7

Muting the headset....................................................... 15

2.3 Connecting Power Supply to Base........................... 7

Subscribing a master headset...................................... 15

2.4 Positioning Base....................................................... 7

Conferencing in up to three additional headsets.......... 15

3 Headset Set Up ..................................................... 8

Setting default line to desk phone or PC...................... 16

3.1 Fitting Headset......................................................... 8

Toggling on/off over-the-air subscription...................... 16

3.2 Docking and Charging the Headset.......................... 8

Setting the range.......................................................... 16

4 Configure and Test Call ......................................... 9

Ending subscription...................................................... 16 Subscription button indicator light............................... 16

4.1 Checking Configuration............................................ 9

Desk phone and PC talk buttons indicator lights......... 16

4.2 Making a Test Call with Desk Phone........................ 9



Desk phone and PC talk buttons “Rules to live by”..... 16

5 Lifter Set Up (Optional) ........................................ 10

Talk time........................................................................ 17

5.1 Installing Lifter......................................................... 10

Checking headset battery level.................................... 17

5.2 If You Do Not Hear a Dial Tone............................... 10

Headset call control button functions........................... 17

5.3 Additional Parts (if required)................................... 11



7 Using your Savi Office wireless headset system .13

Placing the headset in sleep mode............................... 17

6 PC Set Up . .......................................................... 12

Headset indicator light.................................................. 17

6.1 Installing USB Cable............................................... 12 6.2 Installing Plantronics Software............................... 12 6.3 Making a Test Call with PC..................................... 12

Headset tones............................................................... 17



8 Plantronics Software............................................. 18 Softphone Support.................................................. 18 Plantronics Update Manager........................................ 18 Plantronics Control Panel......................................... 19 Battery Life............................................................. 19 Devices Tab.................................................................. 19 Applications Tab...................................................... 20 Preferences Tab. ..................................................... 21 About Tab............................................................... 21 Help for Device Settings - USB Adapter...................... 22 Help for Device Settings - Advanced........................... 22



Plantronics Savi User Guide

9 Troubleshooting and Common Questions............ 23

1 Package contents and features 1.1 Savi WO1 base

CD includes: • Plantronics software • Animated setup guide • Complete user guide

Base power supply

Telephone interface cable Base

USB cable

Savi WO1 base features Desk phone talk button

PC talk button

Indicator light

Indicator light

Desk Phone speaking volume

Configuration switch

Desk Phone speaking volume

Subscription button and indicator light

Charging indicator light

USB port Telephone interface cable jack

Power jack Handset lifter jack Plantronics Savi User Guide

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1.2 Savi headset

Charge cradle

WH300 headset (Monaural)

WH350 Headset (Binaural)

(One model included in each package - both models shown.)

Ear cushions

Savi WH350 headset features

Headband

Indicator light Volume up and down button Call control button

Microphone

Mute button

Plantronics Savi User Guide

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1.3 HL10 lifter (optional)

Handset lifter arm Ringer microphone jack (remove cover) Power cord

Height switch

Accessory jack

HL10 lifter

Additional HL10 lifter parts (if required)

Ringer microphone

Plantronics Savi User Guide

Extender arm

For Nortel i2004 phones only

6

2 Base set-up

2.1 Attaching charging cradle to base

2.3 Connecting power supply to base

1 Connect the headset charging cradle to the base. Push

1 Connect the base power supply into the power jack on

firmly on the cradle until the cradle snaps into place.

the base.

2 Connect the power supply to outlet.

2.2 Connecting base to desk phone 1 Connect the telephone interface cable to the telephone interface cable jack on the base.

2 Disconnect the handset coil cord from the desk phone.

2.4 Positioning base

3 Connect the telephone interface cable to the now open

The minimum recommended separation between your desk phone and the base is 15 cm.

handset port on the desk phone.

4 Connect the handset coil cord to the telephone interface cable junction box.

The minimum recommended separation between the base and computer is 30 cm. Incorrect position can cause noise and interference problems.

30 cm

15 cm

5 Place the handset back on the telephone cradle.

Note If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

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3 Headset set-up

3.1 Adjust the headband

1

2" 50.8 mm

1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears.

2 On the WH300, position the stabilizer T-bar above your ear.

2

3 For a tighter fit, gently pull the opposite ends of the headset inward as shown.

1

3

2

front back

3.3 Docking and Charging the Headset 1 Gently push the headset into the charge cradle. The charging indicator light on the base will flash green to indicate that the headset battery is charging.

3

2 Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours. The power indicator light will turn solid green.

3.2 Adjust the Mouthpiece 1 bend and shape the boom with both 1 Carefully

Charging time

hands as shown. Avoid bending or twisting the boom near the microphone or earpiece.

20 min . .................... Minimum charge before first use

2 Position the click-stop turret and boom so that the

3 hours ....................

microphone is two finger-widths from the corner of your mouth.

Full charge

3 Make sure the front of2" the microphone faces your 50.8 mm

mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions 2 or try to turn the microphone completely around. Charging Indicator Light

3 User Guide Plantronics Savi

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4 Configuration and test call

4.1 Checking configuration

7 If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best.

1 If your desk phone has a volume control set it to midrange.

2 On the base, ensure the Configuration switch is set to “A” and the Desk phone speaking volume and Desk phone listening volume are both set to 3.

Note Multiple settings might work with your phone; however, only one is the optimal position.

8 Press the call control button on the headset to complete configuration.

9 Replace the handset into the desk phone cradle.

4.2 Making a test call with desk phone 1 If your desk phone has a volume control, ensure it is set it to mid-range.

2 With your headset on, press the call control button on the headset.

3 Remove the handset from desk phone cradle. Desk phone speaking volume

Configuration switch

Desk phone listening volume

NOTE For most phones, these factory default settings will sound the best.

3 While wearing your headset, press the call control button on the headset.

4 Remove the handset from desk phone cradle. 5 Listen for a dial tone. If the dial tone sounds clear, press the call control button on headset and continue with Step 6. Making a test call with desk phone.

6 You can fine-tune the listening volume on the headset by pressing the volume up button [+] to increase the volume and the volume down button [-] to decrease the volume.

4 Dial the number using your desk phone. 5 If the listening volume is too loud or too soft, adjust the listening volume on the headset by pressing the call control button up to increase the volume and pushing down to decrease the volume.

6 If the listening volume is still too loud or too soft adjust the Desk Phone listening volume on the base. A setting that is too high can produce an uncomfortable echo for you.

7 If the speaking volume is too loud or too soft for your listener, adjust the Desk phone speaking volume on the base to the best setting for your listener. A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener.

8 Press the call control button on the headset to end the test call.

9 Replace the handset into the desk phone cradle.

For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: plantronics.com/healthandsafety.

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5 Lifter set-up (optional)

5.1 Installing lifter

7 Gently place the lifter on the desk phone in the pre-determined position.

8 Press firmly to adhere.

Handset lifter power cord

1 Firmly press the handset lifter power cord into the handset lifter jack.

2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone.

3 Slide the lifter up to where it nearly touches the handset

5.2 If you do not hear a dial tone 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position.

earpiece.

2 Repeat Steps 2 to 5 in Section 5.1 as necessary until you 4 Press the call control button on your headset to activate the lifter.

5 If you hear a dial tone, the lifter is set correctly and

hear a dial tone.

3 When you hear a dial tone, secure the lifter as described in Steps 6 to 8.

needs no adjustment.

6 Remove the protective strips from the 3 mounting tapes on the underside of the lifter.

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5.3 Additional parts (if required)

Ringer microphone

Extender arm

2

1

3

1

Stabilisers

2

2

Use ringer microphone only when the telephone speaker is not located directly under the handset.

1 Remove cover from ringer microphone jack on back of lifter.

2 Connect ringer microphone plug. Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle.

3 Place ringer microphone over phone speaker. Remove adhesive tape and attach.

1 Slide extender arm onto lifter. 2 Stabilisers can be shifted left and right. Position stabilisers on outside of handset to gently grip the phone.

Plantronics Savi User Guide

For Nortel i2004 phones only

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6 PC set-up

6.1 Installing USB cable

6.3 Making a test call with PC 1 While wearing your headset, press the PC talk button on the base.

2 Dial the number using your softphone application. 3 Adjust listening and speaking volume over the PC as follows: For Windows® XP SystemsGo to the “Voice” tab of the “Sounds and Audio Devices” option in your PC control panel.

1 Connect the USB cable to the USB port on the back of the base.

2 Connect the other end of the USB cable to the USB port of the PC.

6.2 Installing Plantronics software 1 In the interactive set-up guide located on the CD, select Step 6.2 Installing Plantronics software.

• “Voice playback” volume is your receive volume • “Voice recording” volume is your transmit volume

For Windows Vista® SystemsGo to the “Playback” tab for listening volume or “Recording” tab for speaking volume of the “Sound” option in your PC control panel.

• “Speakers Level” volume is your receive volume • “Microphone Level” volume is your transmit volume

4 You can fine-tune the listening volume on the headset by pressing the [+] to increase the volume and the [-] to decrease the volume.

2 Click on the graphic of the CD labelled "Plantronics Software".

3 Follow installation instructions shown on screen.

5 To end the test call, press the call control button on the headset.

Plantronics Savi User Guide

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7 Using your Savi Office wireless headset system

Important It is highly recommended that you install the Plantronics software. Though your Savi Office system will operate without the software, running it without the software will limit the system's full capabilities. Indicator light

Powering up headset If the headset battery is charged, the headset is automatically on. The headset does not have an on/off button.

Call control button

Placing, answering and ending calls with desk phone Phones with handset lifter or electronic hookswitch

Phones without handset lifter or electronic hookswitch

To place a call

1. Briefly press call control button on headset* or briefly press base desk phone talk button 2. Dial number

1. Briefly press call control button on headset* or briefly press base desk phone talk button 2. Remove handset from cradle** 3. Dial number

To answer a call

1. Briefly press call control button on headset or briefly press base desk phone talk button

1. Briefly press call control button on headset or briefly press base desk phone talk button 2. Remove handset from cradle**

To end a call

1. Briefly press call control button on headset or briefly press base desk phone talk button

1. Briefly press call control button on headset or briefly press base desk phone talk button 2. Return handset to cradle**

* Assumes your default line is set to desk phone. ** To place, answer and end calls with desk phones that have a headset button, without a handset lifter, you will need to press the headset button on the desk phone instead of removing the handset from the cradle.

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Placing, answering and ending calls with PC With Plantronics software*

Without Plantronics software

To place a call

1. Dial number from the supported softphone application***

1. Briefly press call control button on headset** or briefly press base PC talk button 2. Dial number from softphone application

To answer a call

1. Briefly press call control button on headset or briefly press base PC talk button

1. Briefly press call control button on headset** or briefly press base PC talk button 2. Answer call using softphone application

To end a call

1. Briefly press call control button on headset or briefly press base PC talk button

1. Briefly press call control button on headset** or briefly press base PC talk button 2. Hang up call using softphone application

*Assumes use of supported softphone **Assumes your default line is set to PC *** Automatically bringing up the PC radio link is not supported when placing an outbound call in Microsoft Office Communicator.

Switching between desk phone and PC audio You can switch back and forth between desk phone and PC audio in the following ways: Headset

Base

Press the volume up button (at least 1½ seconds) until the base talk button indicator light of the desired device becomes solid green.

Briefly press (less than one second) the base talk button of the device that you want to switch to.

Plantronics Savi User Guide

Mixing desk phone and PC audio You can mix desk phone and PC audio in the following way: Base Simultaneously hold the desk phone and PC talk buttons down (at least 1½ seconds) until both indicator lights become solid green.

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Muting the headset You can mute/unmute the headset in the following ways: Headset

Base

Short press the dedicated mute button to toggle mute on and off.

Briefly pressing (less than one second) a red desk phone or PC talk button on the base will unmute the headset. You cannot mute the headset using the desk phone or PC talk buttons.

Subscribing a master headset

Conferencing in up to three additional headsets While on a call, you can subscribe up to three additional headsets to your base for conferencing. As you add headsets to the base, an additional headset icon will appear in the Plantronics Software screen with a number from 1 to 3 indicating the number of additional headsets subscribed to the base. Guests may conference in as described below:

1 While you are on a call:

a) Place the guest's headset into primary user's charging cradle. OR

The headset and base are subscribed to each other at the factory. In the event that you need to subscribe a new master headset to the base you can do so one of two ways. You can subscribe a master headset to the base with the headset docked (secure subscription) or undocked (over-the-air subscription). In either case, the system must be idle (not on a call).



Headset docked

Headset undocked



Double press the subscription button on the base. The subscription light will flash red and green.

Double press the subscription button on the base. The subscription light will flash red and green. Press the volume up button on the headset for three seconds until the indicator light turns solid green.

When the subscription light becomes solid green, the headset and base are subscribed to one another.

When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

Note If the subscription process times out after two minutes or if the subscription process fails, the subscription light will become solid red for four seconds and then return to its previous state. If this occurs, try to subscribe the headset again.

b) Place the guest's headset into over-the-air subscription mode by pushing the headset volume up button for three seconds until the indicator light becomes solid green.

2 Briefly press (less than one second) the subscription button on the base. The subscription light will flash yellow and green.

3 The subscription light will then turn solid yellow and you will hear a tone in the master headset indicating that a guest wishes to join the call.

4 If you press the call control button on the master headset within five seconds, the guest is joined to the call.

If you do not press the call control button within five seconds, the request to join the call is rejected and the guest will hear an error tone in their headset.

5 Guests may leave the conference call by pressing their call control button.

When they do you will hear a single tone in the master headset as each guest leaves the call.

To see how many headsets are subscribed to the base, refer to the lower left-hand corner of the Plantronics Software screen. The first headset is the master headset and the number inside the next headset is the number of guest headsets subscribed to the base. The examples below show 1, then 2, then 3, guest headsets subscribed to the base in addition to the master headset.

1

Plantronics Savi User Guide

2

3

15

Setting default line to desk phone or PC The Savi Office system ships with the desk phone as the default outbound line. This means any call initiated from the headset with the call control button will open desk phone audio. You can change your default outbound line from the base talk buttons. While the system is in idle mode, press and hold the PC talk button or the desk phone talk button for three seconds to select that device as your default outbound line. The talk button indicator light will flash green for four seconds confirming the new setting. PC talk button

Desk phone talk button

Indicator light

Indicator light

Toggling on/off over-the-air subscription The Savi Office system ships with the over-the-air subscription enabled. You can toggle on or off over-the-air subscription using the subscription button on the base. With the master headset undocked and the system idle, press the subscription button for three seconds. The subscription button will flash green for four seconds if over-the-air subscription is on and red for four seconds if off.

Setting the range With the master headset docked and the system idle, press the subscription button for three seconds. Both the desk phone and the PC talk buttons will flash green for high range. If you press the subscription button again for three seconds, the talk buttons will flash yellow for medium range. If you press the subscription button again for three seconds, the talk buttons will flash red for low range.

Ending subscription If the base is in subscription mode (secure or over-the-air), and you want to end the base from searching for a headset, press the subscription button again. The subscription light will turn solid red for four seconds and then go to it’s previous state.

Subscription button indicator light Master headset subscribed to base

Solid green

Base in master subscribing mode

Flashes red and green

Base conferencing in additional guest headset(s)

Flashes yellow and green

Active conference call with guest headsets subscribed to base

Solid yellow

Desk phone and PC talk buttons indicator lights No active audio link

Off

Incoming call

Flashes green

Active audio link

Solid green

Master headset muted

Solid red

Call on-hold

Flashes red

Seeking Audio Link*

Solid yellow

*When bringing up a link from the base, the talk button will be solid yellow until a link is established. This could take up to several seconds especially for wideband audio and/or when in moderate to high density environments. If you press the talk button when the indicator light is yellow, it will terminate the search for an audio link.

Desk phone and PC talk buttons “Rules to live by” Button (indicator light) state

If button is pressed

Off

Solid green

Flashing green

Solid green

Solid green

Off

Solid red

Solid green

Flashing red

Solid green

note If in any state, you hold down both the PC and desk phone talk buttons for 1½ seconds both indicator lights will turn solid green and the audio from both devices will be mixed. Plantronics Savi User Guide

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Talk time

Headset indicator light

The Savi Office system will provide up to 8 hours of talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the base.

Headset status

Headset indicator light

Headset charging

Off

Headset fully charged

Off

Headset in-use

Flashes green

Subscribing

Solid green

Checking headset battery level When the system is idle, short press the base subscription button to check the headset battery level. Headset battery PC talk button level indicator light

Desk phone talk button indicator light

75–100%

Solid green

Solid green

50–75%

Flashes green

Flashes green

25–50%

Flashes yellow

Flashes yellow

0–25%

Flashes red

Flashes red

Toggling on/off headset in-use indicator light If you are not on a call, you can toggle the headset in-use indicator light on and off by pressing the headset volume down button for three seconds.

Headset tones Out of range warning

Headset call control button functions

If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range.

Type of press

Function

Short press

Places, answers, or ends calls

Short press volume up

Increases volume

Short press volume down

Decreases volume

If you are not on a call and go out of the operating range and press the call control button, you will hear a single tone for the button press and three low tones for the failure to make a link.

While in a link, long press volume up (at least 1½ seconds)

Switches between desk phone and PC audio

Low battery warning

Short press mute button

Mutes or unmutes headset

While not in a link, long press volume up (at least 1½ seconds)

Places headset in subscription mode

While not in a link, long press Enables and disables headset volume down (at least 1½ in-use indicator light seconds)

If you stay out of range, active calls will be suspended. Calls will be re-established upon walking back into range. If you remain out of range for more than 5 minutes the system will drop the call.

If you are on a call, you will hear a repeating single low tone every 15 seconds indicating the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three lows tones indicating the battery is low. You should recharge the headset immediately. Mute warning When mute is activated, you will hear three high tones. These tones will repeat every 15 seconds while mute is active. When unmuted you will hear three low tones.

Placing the headset in sleep mode If you won’t be using the headset for a long duration and the headset will not be in the charge cradle, you can put the headset in sleep mode by pressing the call control button for three seconds while in an idle state. To exit sleep mode, press the headset call control button again for three seconds. Plantronics Savi User Guide

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8 Plantronics Software Platform

Softphone Support

Plantronics Update Manager

Download Plantronics software for remote call answer/end with supported softphones at plantronics.com/software.

All required software for Savi Office system can be remotely updated when updates are available. Start Plantronics Update Manager from Windows Start Programs menu to change settings such as automatic or manual check for updates.

Remote call answer/end from the Savi headset is available for all softphones with no additional steps by the user except Skype™. For a list of supported softphones visit plantronics.com/software. For Skype support, please follow these steps:

1 Skype will display the following message during the install of Plantronics Unified Runtime Engine “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.

2 You can also check Savi Office system Skype connection status by going to Skype and checking the Tools>Options>Advanced>Advanced Settings>”Manage Other Programs Access” setting.

Plantronics Savi User Guide

Check for Updates Automatically: By enabling this check box, you will activate a periodic automatic check for available software updates. Check for Updates Now: You can choose to check for available software updates at any time by clicking on the Check For Updates Now button in Update Manager: From the Start menu, click Programs, then Plantronics, then open Plantronics Update Manager. Install Checked Updates: Following an automatic or manual check for updates, this field will be populated with any applicable software updates and the install checked updates will begin installation.

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Plantronics Control Panel User preferences and various device settings can be changed using the Plantronics Control Panel. To start this program, click Start>Programs>Plantronics then open Plantronics Control Panel.

Battery Life At the lower left corner of the screen (and for all software screens), you will see one of the following icons indicating the approximate charge left in the headset battery.

100%

75%

50%

25%

0%

Devices Tab To configure your settings, select Savi Office from the pull down menu and click the Device Settings button. Below are the setting options and defaults for the base and headset. NOTE Some parameters that do not apply to a particular Plantronics device may appear grayed out.

Device Settings – Base

General

Audio

Feature Set Lock

Feature

Settings

Default

Default Line

Deskphone/PC

Deskphone

Range

High/Med/Low

High

Auto Answer

Selected/Not selected

Not selected

Over-the-Air Subscription

Selected/Not selected

Selected

Deskphone Audio Bandwidth

Wideband/Narrowband

Narrowband

PC Audio Bandwidth*

Wideband/Narrowband

Narrowband

Deskphone Tone Control

Variable Bass to Treble

Midrange

PC Tone Control

Variable Bass to Treble

Midrange

(See Device Settings - Security)

*The system will support both narrowband and wideband audio from the PC. Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area. All PCs support wideband audio. When switching between narrowband and wideband audio, you must re-establish the audio link for the changes to take effect.

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Device Settings – Headset

General

Feature

Settings

Default

Mute Tone

Standard/Low/Off

Standard

Deskphone Ringtone

Sound 1/Sound 2/Sound 3

Sound 1

Deskphone Volume

Standard/Low/Off

Standard

PC Ringtone

Sound 1/Sound 2/Sound 3

Sound 2

PC Volume

Standard/Low/Off

Standard

System Tones

Standard/Low/Off

Standard

Second Inbound Call

Ring Continuously/Ring Once/Ignore

Ring Continuously

Feature

Settings

Default

Audio Limiting

80 dB/85 dB/off

85 dB*

Hours on phone per day

2/4/6/8

8

Anti-Startle

Selected/Not selected

Selected*

G616

Selected/Not selected

Not selected

Device Settings – Advanced

Audio Protection

Feature Set Lock

(See Device Settings - Security)

* Default setting in Australia and New Zealand will be Off or Not Selected.

Device Settings – Security

Change Password

The Plantronics software allows some of the device parameters settings to be locked by the IT staff and prevent end users from changing them. The ability to lock/unlock these parameter settings requires the creation of a password. In order to lock/unlock any parameter setting follow these steps:

1 You can always change the old password to a new one

Feature Set Lock

1 From the Security screen, create and confirm your new password and press Set. This will store the password directly in the device.

in the Change Password section. If a password is not stored in the device, the only way to store a password in the device is to use Feature Set Lock. You will only able to change a password if there is a previous password set in the device. NOTE In case you forget your password, you will need to call your local Plantronics Technical Support for assistance.

2 In order to lock/unlock some parameter, go to the Base or the Advanced tabs of Device Settings and enter the password that you stored in the device.

3 Select your settings from the Base/Advanced settings page and lock/unlock each feature as desired.

Plantronics Savi User Guide

Applications Tab The Applications Tab displays the status of Plantronics support for various applications such as softphones and media players. The status will only show as “enabled and running” for softphones and media players installed and running. 20

Preferences Tab The Preferences Tab allows you to set preferences for the media player as well as other general settings.

Media Player

General

Feature

Settings

Default

Action to Media Player – When a call begins – When a call ends

Mute/pause/do nothing Unmute/play/do nothing

Pause Play

Launch audio devices control panel

(Provides a shortcut to the Windows Sounds and Audio Devices control panel.)

Default Softphone

(Displays the default softphone.)

Ring Both Headset and PC

Selected/Not selected

Selected

Microsoft Office Communicator Dial-tone Enabled Selected/Not selected

Not selected

Audio Sensing Enabled

Selected/Not selected

Not selected

Maintain Headset to PC Link

Selected/Not selected

Not selected

Ring Both Headset and PC This parameter gives you the option to have the PC ringtone played on both the headset as well as the PC speaker. When this parameter is selected, the PC ringtone will be heard on both the PC speaker as well as the headset. When this parameter is not selected, the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up. Microsoft Office Communicator Certified product: Default Setting = Not selected Standard product: Default Setting = Selected Microsoft Office Communicator Dial-tone Enabled If this feature is selected, when a PC radio link is established, Microsoft Office Communicator will assume the user is trying to place a VoIP call and provide a dial tone.

and wireless headset without the user having to press the PC call control button. If the parameter “Microsoft Office Communicator Dial-tone Enabled” is selected, then every time a PC radio link is established the Microsoft Office Communicator dial tone will be heard. However, the user may have pressed the PC call control button to listen to music, etc., and does not want to hear the dialtone. In this case, if the user selects the “Audio Sensing Enabled” parameter, the radio link will be established automatically when any PC audio is detected at the USB port, thus eliminating the need for the user to press the PC call control button. “Audio Sensing Enabled” can be set to selected or not selected. Microsoft Office Communicator Certified product: Default Setting = Selected Standard product: Default Setting = Not selected

If this feature is not selected, when a PC radio link is established, Microsoft Office Communicator will sit idle.

Maintain Headset to PC Link This parameter forces the radio link to the PC to stay active even after the call has ended. This can eliminate the need to re-establish the radio link when switching between PC audio applications.

“Microsoft Office Communicator Dial-tone Enabled” can be set selected or not selected.

Default Setting = Not selected

Microsoft Office Communicator Certified product: Default Setting = Selected

About Tab

Standard product: Default Setting = Not selected Audio Sensing Enabled Audio Sensing is a special feature supported by Plantronics wireless devices that can detect an audio signal at the USB port and automatically establish a PC radio link between the Base Plantronics Savi User Guide

The About Tab provides on-line access to this printable user guide and also includes Plantronics contact information. The current version of software and firmware currently running on your system is also shown here.

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Help for Device Settings - Base

Default settings

Range*

High

Range can be minimized to help with PC buzzing, improve user density, or restrict range of users. When Range is set to HIGH a user will have up to 300 feet of range. When Range is set to MEDIUM a user will have up to 150 feet of range. When Range is set to LOW a user will have up to 50 feet of range.

Auto Answer

Auto answer saves the user a button press to establish the radio link between headset and adapter. When auto answer is set to OFF you must press the headset call control button to answer an incoming call.**

Not Selected

When Auto Answer is set to ON an incoming call will be answered when the headset is removed from the charge cradle.** PC Audio Bandwidth*

The system will support both narrowband and wideband audio from the PC.

Narrowband

Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area. All PCs support wideband audio. When switching between narrowband and wideband audio, you must re-establish the audio link for the changes to take effect.

* When bringing up a link from the base, the talk button will be solid yellow until a link is established. This could take up to several seconds especially for wideband audio and/or when in moderate to high density environments. If you press the talk button when the indicator light is yellow, it will terminate the search for an audio link. **Assumes use of a lifter or EHS cable with desk phone and/or use of a softphone that is supported by Plantronics software.

Help for Device Settings - Advanced Anti-Startle

Anti-startle provides advanced hearing protection against sudden loud sounds. When Anti-startle is set to ON, the system identifies and eliminates sudden loud sounds and rapidly reduces them to a comfortable level. When Anti-startle is set to OFF, the headset caps sound levels at 118 dBA to protect your hearing.

On*

G616**

G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When G616 Acoustic Limiting is set to ON, the system provides additional acoustic shock protection. Sound levels are limited to 102 dBA as recommended in the G616:2006 guideline issued by the Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is set to OFF, the headset caps sound levels at 118 dBA to protect your hearing.

Off

Audio Limiting**

85 dB* Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-Limiting is turned ON, the system monitors and controls sound to ensure action levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to OFF, the headset caps sound levels at 118 dBA to protect your hearing.

* Default setting in Australia and New Zealand will be Off or Not Selected. ** The noise monitoring and G616 limiting features are based on a typical headset and recommended acoustic coupling between the headset and the ear. Please follow the instructions for optimal wearing position on page 8. Plantronics Savi User Guide

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9 Troubleshooting and common questions

I can’t hear a dial tone at the headset.

Make sure your headset is charged. Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call control button on your headset. Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. Adjust the configuration switch on the base until a dial tone is heard. Fine tune the listening volume with the call control button. If the volume is still too low, adjust the desk phone listening volume on the base.

I hear static.

Make sure there is at least 30 cm between your base and your computer, and 15 cm between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base.

The sound is distorted when Lower the desk phone speaking volume and/or desk phone listening volume on the base. For using my Savi Office system with most telephones, the correct setting is position 3. my desk phone. If your desk phone has a volume control, lower until the distortion disappears. If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Desk Phone Listening Volume on the base. Make sure there is 30cm between your base and your computer, and 15 cm between your base and your telephone. I hear echo in the headset when using my desk phone.

Adjust the Configuration Switch. The most commonly used position is “A”, which is the default position. Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3. If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume. Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is position 3. If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in the background.

Move the base further away from your phone.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact plantronics.com/support for factory service information.

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Plantronics Savi User Guide

Base power supply is plugged into a power strip. Plug the power supply into the wall directly.

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I can no longer hear any audio through my PC speakers.

For Windows XP Systems: Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound playback” change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change. For Windows Vista Systems: Refer to the “Sound” option in your PC Control Panel. • Under the “Playback” tab change the default setting from “Speakers Savi Office” to your PC speakers. Click “OK” to confirm your change

No audio connection to PC.

Plantronics Savi User Guide

Unplug USB and power cables from base. Reconnect power cable first. Wait for power LED to illuminate, then re-connect USB cable. Quit and then restart your PC audio or softphone application.

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Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 USA plantronics.com For product support, contact us at plantronics.com/support. © 2010 Plantronics, Inc. All rights reserved. Plantronics, the logo design, HL10, Savi, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a registered trademark of Skype Limited. All other trademarks are property of their respective owners.

Patents: U.S. 7,633,963; D599,331; D582,901; D602,008; D538,785; D505,413; D535,285; China ZL200830005437.x; ZL200830005446.9; ZL200630123313.2; ZL200630123314.7; EM 000873823-0004; 000873823-0003; 000543798-0004; 000543798-0005; Taiwan D127496; D127400; D117515; D117333 84159-02 (06.10)