NEW ONLINE PRESCRIPTION ORDERING SERVICE

Information Sheet 27 September 2013 NEW ONLINE PRESCRIPTION ORDERING SERVICE SystmOnline - Getting Started SystmOnline is the new tool which will ena...
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Information Sheet 27 September 2013

NEW ONLINE PRESCRIPTION ORDERING SERVICE SystmOnline - Getting Started SystmOnline is the new tool which will enable our patients to order and track online prescriptions. In time patients who have a SystmOnline account will also be able to book and change appointments online . SystmOnline will offer additional prescription information to patients eg: what is authorised and available to order, when you last ordered an item, when you may order item(s) again and so on. All patients registered to use our existing online prescription service will need to move to SystmOnline over the coming weeks to enable them to continue to use the online ordernig service. On 31 December 2013 we will turn off our existing online prescription service and online prescriptions will only be available via SystmOnline. If a patient wishes to use SystmOnline for repeat prescriptions s/he must be given user name and a password. Only the practice can issue user names and passwords. Patients may visit the practice and be issued with a user name and a password from the front desk staff. Alternatively you may email the practice and have a user name and a password emailed back. Email requests should be sent to [email protected] Please note your request must include: • • •

Your full name (including middle name) and Your date of birth and Your house number and postcode

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

Logging in to SystmOnline Please note: Once you have been issued with your user name and password please wait an hour before trying to log in to the website. Once you have your user name and password please follow the link to SystmOnline on our website:

Or follow the link: https://systmonline.tpp-uk.com/Login?Date=20130828111635

Enter your user name and password and click Login.

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

If you have been granted access to other SystmOnline accounts (see below), you will see a list of usernames you can choose to log in as. Click Login As This Person to choose the account you want to use.

You will then see the SystmOnline Home Page, which shows your details and your GP practice's contact details at the top.

Please note: The services available here will increase over time so please watch for developments.

You can navigate to all the online services from here, and can return to the Home Page by clicking Home in the blue menu bar, or by clicking the Back button on any page.

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

Managing Prescriptions with SystmOnline For certain drugs, you can request a new prescription. Click the Current Prescriptions link on the Home Page, or the Current Prescriptions button on the main menu bar.

All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

To request a repeat prescription: Select the drug by ticking the box in the left-hand column.

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. Plesae note When providing this information, you should bear in mind that it may be visible to all practice staff.

Click Request Medication.

The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection from the practice in two working days (after 3pm). Plesae note: If you ask that your prescription is sent to your nominated pharmacy that will be ready for collection/delivery in three working days.

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

Granting Additional Access to Your Account You can give other SystmOnline users access to your SystmOnline account(s). To set up the additional users on your account: • • •



Click the Grant Additional Access link on the Home Page. Enter a name for the account. Get the other person to enter the SystmOnline username and password that they currently use to log in to SystmOnline. Click Submit. A message is displayed to confirm that the extra user has been added.

Plesae note: Giving someone else access to your account will give them access to all of your SystmOnline account.

To remove the extra accounts: • • •

Click the Grant Additional Access link on the Home Page. Click the Remove button next to the account you wish to remove. A message is displayed to confirm that you want to remove the account. Click either Confirm to remove the extra account, or Cancel to go back to the Home Page.

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

Changing your SystmOnline Password You will initially be given a random password but you can change this to something more memorable. Passwords must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'

Click the Change Password link on the Home Page. Enter the current password. Enter the new password. Re-enter the new password. Click Submit. You are advised to memorise the new password, and not to write it down or disclose it to anyone else. Click Back.

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

Logging out of SystmOnline To log out: Click the Logout link on the Home Page or the Logout button on the main menu bar.

Close your Internet browser.

Please note: The website will automatically log out after a period of inactivity. Type in your user name and password to reenter the site.

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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Information Sheet 27 September 2013

SystmOnline Usage and Privacy Policies Please use this service responsibly. In the case of any abuse of the service, your GP practice can prevent you from accessing the service by stopping your user name and password from working. Examples of irresponsible use of the system may include, but are not limited to: • • • • •

registering at a GP practice when you have no intention of using it as your usual GP practice registering at a GP practice outside your catchment area booking appointments you have no intention of attending repeatedly booking and then cancelling appointments repeatedly requesting prescriptions that you do not need

We are committed to protecting your privacy online. The personal information you enter on this website is strictly controlled. Information entered is available only to members of staff with appropriate access rights at your GP practice - i.e. those managing appointment booking, repeat prescribing and patient registration. Your personal information will not be shared with any third parties. Your personal information will not be sold to any third parties.

Close We hope you find this information sheet useful as you familiarise yourself with SystmOnline. Should you encounter any problems please contact the practice where we will be pleased to assist you.

END

The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA Tel. 01908 260382  Fax. 01908 560913  www.stonymedicalcentre.co.uk Dr S Grinyer  Dr H Jenkins  Dr A Hamid  Dr P Regis  Dr A Goyal  Dr M Atab  Dr S Raju  Dr M Khiani (Salaried)

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