Hotel accessibility pack Emergency Fire Evacuation Procedure for Impaired Guests If the alarm bell rings – please be aware this may be a real fire situation. We recommend that you stay in your room until a member of staff reaches you. They will be sent immediately after the bell rings. The staff member will knock on your door and enter using fire master key. They will assist you either to a refuge area or directly outside. If you are assisted to a refuge point further instructions will be issued from the fire co-ordinator through our staff member. Please do not stop to collect personal belongings- if you need medication please collect it and keep it safe. The refuge areas are signed at their location just before the main fire escape stairs on the far left and far right fire escape routes. In the unlikely event that our staff does not reach your room, please carefully open the door and check your exit to the refuge. If it is blocked with fire or smoke, go back into your bedroom and close the door. The bedroom doors offer one hour fire resistance. We will inform the fire service of your location when they arrive. PLEASE DO NOT BLOCK THE DOOR WITH ANYTHING INCLUDING TOWELS. This will prevent the fire service entering quickly. PLEASE DO NOT OPEN ANY WINDOWS. This can increase air circulation smoke and flames.

If the fire is in your room – get out and close the door behind you, breaking a red call point if possible on your way out. When at the refuge you will be assisted to the nearest safe lift. The evacuation is structured to help people who are nearest to a fire location. If you are moved to the lifts and are waiting – this is because you are in no immediate danger. We will evacuate in priority order from the fire areas first. In case of manual evacuation down fire stairs, we will transfer you into a lightweight evacuation chair and carry you down the stairs and outside. When you are outside we will transfer you to a comfortable chair, so we can reuse the evacuation chair to help others. Thank you for your co-operation with our fire procedures. If you have any further enquiries, please do not hesitate to ask for the duty manager. Yours Sincerely, THE WALDORF HILTON

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Hotel accessibility pack Thank you for considering the Waldorf Hilton. We are pleased to give you some information about our hotel that you may find useful when planning your visit. Our policy statement on disability We are committed to providing equal opportunities, for all – for both our guests and our employees. As a service provider, with a 50-year history in the UK and Ireland, we have developed a culture of reacting quickly and efficiently to all guest requests, whatever they are. This same culture also includes identifying and meeting the specific needs of our disabled guests. Hilton UK are dedicated to providing "Best in Class" service - therefore if you have any particular feedback or suggestions, please send them through to our Guest Disability Assistance team; toll free UK: 00800 6644 5866 (Monday to Friday – UK 9am - 5pm) email: [email protected] or For all other general enquiries or reservations please telephone our Reservations and General Enquiries via: toll free UK: 0800 0884 333 USA: +1 972 866 5976

Arriving at the hotel  You should use the main entrance of the hotel on Aldwych.  The entrance of the hotel has one small step where the doorman can provide help to all guests.  There is a second entrance from the paved street level which is through the Palm court entrance which is flat and level into the hotel.  The car drop-off is outside the hotel main entrance where the doorman will valet park your vehicle.

Welcome and reception  As you arrive in the lobby area from the main entrance, there are eight steps in front of you. These will take you to the higher lobby level. To the left of the steps is a small lift to take you to the higher lobby level where you can check in.  As you come out of the lift or from the staircase, the reception desk is on your right and the concierge is on your left.  All lobby areas have marble flooring, with carpet around the seating areas.  The lifts are opposite the main Reception desk. These will take you from the lower ground to the seventh floor.  There is an induction loop on the reception desk upon request.

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Hotel accessibility pack Toilet facilities  There are two sets of public toilets in the public areas. One is on the lower ground floor where you will find access to the disabled toilet. Take the lift in the lobby to the lower ground floor. Turn left out of the lift, and is just past the main staircase.  The second is on the lower lobby level by the Palm Court entrance. You can find this by turning right from the main entrance as you enter the hotel. Go across the lobby then turn left. Continue until you arrive at the toilet, which will be on your right-hand side.  There is a further set of public toilets opposite the business centre on the lower ground floor. Phones  The public pay phone is in the lower ground area. Take the lift from reception to the lower ground floor. Turn left out of the lift and go past the staircase. The phone is at the bottom of the main staircase. Getting round the hotel  All three lifts has an announcement system to let you know what floor you are on.  All three lifts have tactile (in Braille) buttons at the regulation height.  Two of the three lifts have a mirror on the back walls. Business centre  The business centre is on the lower ground floor and it is not manned. Please contact reception for assistance. Take the lift in the lobby to the lower ground floor. Turn left out of the lift, go past the staircase and the business centre is your first door on the right.  The business centre has two PCs, which you can buy cards for use of the internet. These are sold at the reception desk. The computers are linked to a colour photocopier in the business centre.  Reception will be happy to help with any photocopying or faxing. Homage Grand Salon and Good Godfrey’s Bar  The Homage Grand Salon is on the lobby level. You can get to it from the main lobby by turning right from the main entrance as you enter the hotel, across the lobby then turn left. Continue until you arrive at a small staircase of seven steps. Go up the stairs, past the public toilets on your left-hand side and you will arrive at the hotel’s restaurant the Grand Salon.  There is a stair lift on the left-hand side of the staircase. There is a control panel on the lift. Please ask for assistance  The Homage has wooden flooring with no carpet at all.  The God Godfrey’s Bar is next to the Grand Salon.  To use the wheelchair lift to the Homage Restaurant please ask for assistance.

In an emergency 3

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When you check in, please let the front office team know what level of help you would need in case of a fire evacuation, we do have a Personal emergency evacuation Plan form to be filled out according to your needs. If the alarm bell rings, this will be a continuous siren-like sound. If you are in your room, please stay there. We will send 2 members of staff to your room immediately. He or she will knock on your door, and enter using a ‘fire key’. They will then stay with you until the manager on duty gives them further instructions. When you leave your room, please do not stop to collect your personal belongings other than medication that you may need. If we need to use the fire stairs, we will transfer you into a lightweight evacuation chair and carry you down the stairs and outside. If a member of staff cannot reach your room, carefully open the door and check your route to the main hotel staircase. This will be signposted on each floor. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room is fire resistant for one hour. As soon as the fire brigade arrives, we will tell them your room number. Do not block the door with anything, including towels, as this will prevent the fire brigade from entering your room. Do not open any windows as this can increase the air circulating and increase smoke and flames. If the fire is in your room, get out and close the door behind you, breaking a fire alarm call point if possible on your way out. We test the fire alarms on Mondays at 10.30am. The siren will sound for no more than 10 seconds, 3 times.

Other information  For extra help before you arrive, please contact us on 0207 836 2400.  If you need any help during your stay, you can contact guest services by dialing “0”.  We look forward to welcoming you to the Waldorf Hilton and making your stay an enjoyable one.  We hope that the information in this pack has been useful. However, if you need any more information about the facilities at the Waldorf Hilton, please contact the hotel on 0207 836 2400.  Every guest room has a guest directory that contains information about the facilities in the hotel. For extra help to use this directory, please contact a member of the reception team.

We can fit / supply the following extra features (upon request prior arrival)  

A Derby toilet seat A Cosby bath seat 4

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An Ashby step- to assist getting into a bath Six elephant feet - To raise the bed A handy bather Portable Induction Loop Vibrating pillow or pager (For fire alarms)

Full bedroom details

Rooms for people who use wheelchairs

There are 8 fully accessible rooms with roll in shower.

Room Features  A 90cm-wide connecting door and 90cm wide main entrance door.  A roll-in shower with bench seat or lowered 150cm long bath.  A lowered, accessible vanity unit.  Extra grab rails in the bathroom near the shower or bath and toilet.  Turning circle spaces within guest rooms of 180cm wide.  A lowered hanging rail in the wardrobe.  Two spy holes to the main entrance door (one high and one low).  Lowered room light switches, power sockets  Raised room numbers on the main entrance doors.  Lever handles to the main entrance doors and connecting doors.  An emergency pull cord in the bathroom connected to the main hotel reception alarm panel. It has a red light and alarm over the bedroom entrance door on the corridor side.  An emergency push button on the bed head connected to the main hotel reception alarm panel. It has a red light and alarm over the bedroom entrance door on the corridor side.  A flashing emergency light connected to fire-alarm system.

Conference facilities Palm Court 

The Palm Court is a large room which can seat up to 150 guests and cater for 450 for a drinks reception. It has natural daylight through a glass atrium roof. It has a raised area all around the perimeter. You can get to this up a set of seven steps. 5

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The room is on the ground floor. You can get to this through the front of the hotel. There is a lift in the reception area to reach the raised area. It has marble flooring throughout. Light switches and air-conditioning controls have to be operated by hotel staff, as this is on the central system. The power points and phone sockets are around the edge of the wall. There will be staff on duty at all times. The toilets are to the left of the main entrance of the Palm Court.

Adelphi Suite       

The Adelphi Suite is on the ground floor of the hotel. You can get to this from Palm Court up a set of seven steps, and also from the hotel lifts in the lobby or another set of eight steps. The room can seat up to 400 guests or cater for 700 for a cocktail reception. The room has full audio-visual and lighting facilities. We can divide the room into three sections using metal partitioning. The room is carpeted throughout. The light switches are immediately on the right-hand side of three entrances. There are three control points throughout the room for the air conditioning. There are power points and phone sockets around the room and through various floor access hatches. There will be staff on duty at all times. The toilets are through the Palm Court to the left-hand side. Also through the hotel lobby down one floor immediately on the left-hand side.

Executive Boardroom    

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The Executive Boardroom is on the ground floor of the hotel. You can get to this accessible room from the hotel lobby using the lift or a set of eight steps. The room can seat up to 50 people or cater for 70 people for a drinks reception. The room has wooden panel flooring throughout. The light switches are to the right of the entrance to the room. Air conditioning is on the BMS system and we can operate it. There is a phone socket on the righthand side of the entrance to the room. The power sockets are around the edge of the room and floor access points. We provide a phone for all events. The toilets are located on the lower ground floor and can be accessed by taking the lift down one floor.

Aldwych Suite  

The Aldwych Suite is on the Entresol floor of the hotel. You can get to this room through the front entrance up a set of eight steps or by using the lift into our lobby area and then up a set of steps or the main hotel lift up one floor. The room can seat up to 30 guests in a meeting. 6

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The room is lower than floor level and you must use four steps. As a result, this room is not fully accessible. The room is carpeted throughout, and the steps are wooden. The light switches are on the right-hand side as you enter the room. Air conditioning is controlled by a panel on the right-hand wall as you enter the room. There are power points and phone sockets around the room and through various floor access hatches. The toilets are to the right of the entrance down a set of steps by using the lift and turning left.

Westminster  The Westminster suite is on the Entresol floor of the hotel. You can get to this room through the front entrance up a set of seven steps or by using a lift into our lobby area and then up a set of steps or the main hotel lift up one floor.  The room can seat up to 10 guests for a meeting.  The room is fully accessible.  The room is carpeted throughout.  The light switches are on the left-hand side as you enter the room. Air conditioning is controlled by a panel on the left-hand wall as you enter the room.  There are power points and phone sockets around the room and through various floor access hatches.  The toilets are to the right of the entrance down a set of steps by using the lift and turning left. Syndicate Room        

The Syndicate Room is on the lower ground floor of the hotel. You can get to this room through the front entrance up a set of seven steps by using a lift into our lobby area and then down a set of steps or using the main hotel lift down one floor. The room can seat up to six guests for a meeting. The room is fully accessible. The room is carpeted throughout. The light switches are on the left-hand side as you enter the room. Air conditioning is controlled by a panel on the left-hand wall as you enter the room. There are power points and phone sockets around the room and through various floor access hatches. The toilets are to the right of the entrance down a set of steps by using the lift and turning left.

Mackenzie Suite  

The Mackenzie Suite is on the lower ground floor of the hotel. You can get to this room through the front entrance of the hotel up a set of eight steps or by using a lift into our lobby area. Then down a set of steps or by the main 7

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hotel lift down one floor down. Then down a set of five stairs or by using the stair lift. Please ask for assistance to use the stair lift. The room can seat up 25 guests for dinner or 40 for a meeting. The room is fully accessible. The room is carpeted throughout. The light switches are on the left-hand side as you enter the room. Air conditioning is controlled by a panel on the left-hand wall as you enter the room. There are power points and phone sockets around the room and through various floor access hatches. The toilets are to the right of the entrance down a set of steps by using the lift and turning left.

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