Best Practices in Air Cargo Supply Chain Pharmaceuticals in the Cool Chain Conference 2014 Malpensa
Alan Dorling Global Head – Pharmaceuticals & Life Sciences
Key Goal of Time & Temperature Air Cargo Shipments
To prevent any risk of a temperature excursion whilst in the supply chain for a Pharmaceutical or any other temperature sensitive shipment resulting in a loss of purity, potency or stability of the drug that would result in a patient not be administered the medicine Quality is the bedrock underpinning a successful Air Cargo Service
+15ºC to +25ºC
Highest Stated Customer Needs for Time & Temperature Sensitive Product Shipments IQPC Cold Chain Temperature Management Forum PHL
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Qualification and Validation: What quality assurances do I have that my cargo will arrive safely with no temperature excursions or cross contamination?
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Breadth and Depth of service network: How wide is your network and to how many locations can you safely ship my temperature –sensitive cargo?
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Monitoring & Communication: How easy is it for my order to be placed and my shipment to be monitored once it enters the air-freight supply chain?
Highest Stated Customer Concerns
Source: Pharma iQ Pharma Supply Chain 360 Report 2014
Most temperature deviations occur during transportation
Increasing Regulations for TTSF EU GDP 2013/C 343/01
IATA Ch.17
FDAsia Food & Drug AdministraBon Safety
Chapter Good DistribuBon PracBce
Good Manufacturing and Distribution Practice - GMDP •
Good Cold Chain Management is an integration of several processes that are either enforced by legislation or adopted through guidelines.
Regulation is changing practice & cost!
Air Cargo Best Practice Delivery Strategy Dedicated Global Product Vertical Team & Regional Sales Specialists IATA Ch.17 & GDP Trained Key Transhipment Hubs LHR & MAD
Improved Operational Capability Temperature Controlled Capabilities
Knowledge & Expertise
Quality Management System Infrastructure Improvement & Capability
E-platform, Comms & technology
Improved customer experience & awareness
Quality Management System IAG Cargo Quality Management System
Regulatory Requirements
Review & Checks
People, Training & Competence
Equipment & Materials
Facilities
Documents & Records
Process & Procedures
Shipper/Manufacturer Requirements
TTSF Quality Management system for Air Cargo
• • • • • • • • •
IATA Ch.17 Perishable Cargo Regulations EU GDP Guidelines 2013/C 68/01 - 2013/C 343/01 SOP Active Shipments ACT SOP Passive Shipments PCT SOP CAPAs Network Station LOPs Initial and Annual Training Annual Audits by network station Quality Managers Network Station Risk Assessments
Best Practice – Use IATA Label & Pre-Alert Booking Form for every shipment
15ºC to 25ºC
Global Vertical Team
David Allen Global Training Manager
David Shepherd Head of Commercial
Fernando Terol GM Spanish Hub & OperaBons
Alan Dorling Global Head of PharmaceuBcals & Life Sciences
Pere Valbuena Product Delivery & Customer Experience
Loranne Vella-‐Zahra Global Quality Assurance Manager
Chris Warren Global Product Manager
Jose Ramon del Rio Quality Manager (MAD)
Carole Madigan Container Leasing ExecuBve Constant Climate Team leaders x6 (LHR)
CC Sales Specialists Jez Palmer (UK&I) Olivier Pringuey (S+E Eur) Stefan Metzen (N+C Eur) Stephen Soltanovici (N Am) Stephanie Kardos (N Am) Rashmi Karnad (India) Shiv Sivaraman (A Pac)
Marta Beamud Product Delivery
Air Carrier’s Best Practice - Infrastructure & Fleet
• Temperature Controlled Warehouses • Minimise Tarmac exposure risk • Temperature controlled cargo holds • Global networks with excellent connectivity
Partnering across a global network
IAG Cargo Constant Climate Network (98) Central and South America
AnBgua (ANU) Mexico City (MEX) Guatemala City (GUA) Panama City (PTY) San Jose (SJO) San Juan (SJU)
Bogota (BOG) Buenos Aires (EZE) Caracas (CCS) Lima (LIM) Rio de Janeiro (GIG) Sao Paulo (GRU) SanBago (SCL)
North America
UK, Ireland and Europe
Africa, Middle East and Asia
Atlanta (ATL) Boston (BOS) Chicago (ORD) Dallas (DFW) Denver (DEN) Houston (IAH) Los Angeles (LAX) Miami (MIA) Newark (EWR) New York (JFK) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Sea`le (SEA) San Diego (SAN) San Francisco (SFO) Tampa (TPA) Washington (IAD)
Belfast (BFS) Cork (ORK) Dublin (DUB) Glasgow (GLA) London -‐ Gatwick (LGW) London -‐ Heathrow (LHR) London -‐ Luton (LTN) Manchester (MAN) Shannon (SNN) Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Basel (BSL) Brussels (BRU) Budapest (BUD) Copenhagen (CPH) Frankfurt (FRA) Geneva (GVA) Istanbul (IST) Larnaca (LCA) Las Palmas (LPA) Lisbon (LIS) Lyon (LYS) Madrid (MAD) Milan (MXP) Moscow (DME) Munich (MUC) Munster Osnabruck (FMO) Muscat (MCT) Paris (CDG) Prague (PRG) Rome (FCO) Stu`gart (STR) Tel Aviv (TLV) Vienna (VIE) Zurich (ZRH)
Cairo (CAI) Johannesburg (JNB) Lagos (LOS) Luanda (LAD)
Montreal (YUL) Toronto (YYZ)
For more information on station capabilities and facilities please contact your local IAG Cargo Sales Team..
Abu Dhabi (AUH) Bahrain (BAH) Doha (DOH) Dubai (DXB) Kuwait (KWI) Riyadh (RUH)
Bangalore (BLR) Chennai (MAA) Delhi (DEL) Hyderabad (HYD) Mumbai (BOM)
Bangkok (BKK) Beijing (PEK) Chengdu (CTU) Hong Kong (HKG) Shanghai (PVG) Singapore (SIN) Tokyo -‐ Haneda (HND) Tokyo -‐ Narita (NRT) Seoul (ICN)
Melbourne (MEL) Sydney (SYD)
Maximising Service Performance • Communication & collaboration is key to drive shared goals and needs • Transparency allows for proper decision making • Invest in vertical teams with expert knowledgeable people across the entire process • Regulatory compliant Quality Management Systems & SOPs are needed for carriage of Time & Temperature Sensitive Shipments • Demonstrate ability to deliver bespoke transportation requirements • Needed awareness for on-going training throughout all steps of air conveyance • Continuing legislation development will result in minimizing risk to Time & Temperature Sensitive Shipments – expect to commit further capital investment to be a top tier air carrier
Future of Pharmaceutical TTS air cargo •
Regulatory environment becoming increasingly demanding requiring significant capital investment
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There are penalties to not complying
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Damage to customer/market perception of your product or company
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Dealing with partners who are GDP compliant will become more important than cost alone
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Gives assurances to patients that their treatment will be efficacious and safe
Best practice is thinking inside the box!
Thank you
Alan Dorling – Global Head Pharmaceuticals & Life Sciences
[email protected] +44(0)7500-767854 (mobile)