Higher Education Student Introduction and Access to Higher to Higher Education Education 2015/16 and Access

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Welcome to Canterbury College Welcome to Canterbury College, and congratulations on starting your Higher Education (HE)/Access to Higher Education Programme. Since 1947, Canterbury College has grown to be one of the largest Further and Higher Education colleges in the South East. We’ve created an environment where people of all ages, backgrounds and abilities can meet, learn and grow. Our modern state-of-the-art campus offers first-class facilities underpinned with excellent academic and student support. This pack will help you plan the year ahead, organise your daily timetable and keep important dates and contacts close at hand. It also contains useful information about the College and student life in general.

Contents Who’s who Your Programme Getting yourself to College Key dates Supporting your studies The IT systems you will use Things that can help you study Top tips to get you started Phrases, people and places How to behave at College What you can expect from us What we expect from you Getting involved Student life and the Students’ Union Great services that you can use Your environment Disciplinary Procedure and Misconduct If you have a complaint Helpful numbers College map 2

3 4 5 7 8 10 12 13 14 16 17 18 20 21 22 23 25 26 27 Back

Who’s who Canterbury College, New Dover Road, Canterbury CT1 3AJ





Canterbury College Swale Campus, Bridge Road, Sheerness ME12 1HL



01227 811111 01795 581581

Role

Name/contact details

Dean of Higher Education

Lauren Anning

[email protected]

Head of Faculty

Anna Webber

[email protected]

Section Manager, Higher Education

Michael Poraj-Wilczynski

[email protected]

Section Manager, Access

Karen Socci

[email protected]

Quality Assurance & Progression Officer

Helen Brown

[email protected]

HE Information Officer

Sarah Field

[email protected]

Senior Safeguarding Officer

Lut Stewart

01227 811138

Diversity Adviser

Richard Dwyer

01227 811334

Students’ Union President

Charlotte Butler

01227 811328

First Aid

Contact Main Reception – Dial 0 from any phone

How you can be contacted in an emergency Your Course Tutor is the College point of contact. If you need to be contacted urgently, it is quicker if the caller knows the name of the course you are studying. Please note also that the College cannot pass on non-emergency messages.

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Your Programme Whether you are a young person progressing from your A Levels or a vocational course, or an adult returning to studies, we want to help you get the most out of your Higher Education or Access Programme.

What does this mean?

Employability skills

At Canterbury College we have strived to create a range of degree-level programmes carefully developed in association with the leading education providers and local business leaders, to ensure that you are well prepared to succeed in your chosen career.

It’s not always easy to get a job, so we aim to give our students the very best chance possible.

Our focus is on giving you industry skills and experience, resulting in increased prospects for employability. You can study towards a degree-level qualification, taking advantage of the convenient location and flexible learning opportunities as well as highquality teaching and small class sizes. As a college, we have developed long-term working partnerships with universities, notably the University of Kent and Canterbury Christ Church University, whilst giving our students great value for money for their qualification.

Our Partners If you are studying on programmes which are validated by one of the College’s HE partners (e.g. the University of Kent), you may be able to access services and resources provided by these partners. You may also be required to register with the relevant university as well as the College. Full details of any resources and the registration process will be given to you at the start of your course. Visits to these HE partners may also be arranged during your course.

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You will have the opportunity for some work experience as well as coaching in preparing a good CV and work-ready skills.

Graduation Your graduation is an evening of celebration for you and your family. We want you and your guests to thoroughly enjoy your special event and celebrate your hard work and achievements at Canterbury College. For any questions, please email [email protected]

Your voice

Your feedback is really important to us and we welcome your comments at any time. Students are welcomed to take part in all HE Committee meetings.

VocalEyes Digital Democracy is a web-based platform that provides a realistic, practical, empowering method of transforming your voice into action. Canterbury College is the first educational institution in England to use this platform. VocalEyes will give you the opportunity to vote on topics and ideas that affect your experience in the HE Faculty. VocalEyes can be accessed by all enrolled students through Candoodle, the College’s virtual learning environment (VLE). We have set up a special text message system and email address to make it easier for you to get in touch. Please text the word “voice” and your message to 07786 202504 Email [email protected] Texts will be charged at your normal network rate. We may contact you regarding your feedback. Unless otherwise requested, your message will be shared with the Students’ Union and the Senior Management Team. For more information about getting involved, please contact Helen Brown at [email protected]

Your student record If at any point during your studies your name/address/contact details should change, please inform the Student Records Department next to Main Reception.

Keep in touch... Follow us online... www.facebook.com/canterburycollege

www.twitter.com/canterburycoll

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Getting yourself to College Canterbury College is just a few minutes’ walk from the city centre. The city is well connected to surrounding towns and the coast – with great cycling, bus and train routes as well as Park & Ride services.

By bike or on foot

By train

If you live 2-3 miles away from the College, cycling or walking can save you on average £12 a week.

Check the National Rail website or Twitter feeds for any delays before leaving the house, and let your lecturers know if you are going to be late.

If you cycled 2-3 miles to the College, you could burn nearly 400 calories (almost a Big Mac), leaving you feeling healthy and happy.

By bus It’s quite likely that about once a week your bus will run late or get caught in Canterbury’s traffic, so make sure you get an earlier bus to make it to your lessons on time.

By motorbike You can park at the College, but make sure you leave space for others. Some departments have lockers for helmets.

Anyone in full-time education can get a 16-25 Railcard even if you are over 25. It will give you discounts on off-peak trains. You can even get a discount when buying the 16-25 Railcard if you use an NUS Extra card.

By car There is no parking at the College, and parking in the city is expensive. Park & Ride is the best option and there is a discount card available, making it £2 instead of £3, saving you money in the long run! Ask people on your course where they are travelling from; it might be possible to car share and you can all chip in for petrol.

Snow/bad weather In the event that the College needs to close due to snow or bad weather, details will be posted on the College website and College Facebook pages.

Travel Information To find out more about travel options, routes, timetables, helpful websites and possible financial support, visit: www.canterburycollege.ac.uk/traveltips

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Key dates The academic year runs from September to June. It’s really important that you make a note of these dates to help you plan your studies.

Term 1

(2015):

Mon 7 Sept

Induction Week for all HE & Access students

Mon 14 Sept

Term starts for Access students

Mon 21 Sept

Term starts for HE students

Mon 26 Oct – Fri 30 Oct

Self-Directed Study Week (LRC open)

Fri 18 Dec

Term Ends

Term 2

(2016):

Mon 4 Jan

Term Starts

Mon 15 Feb – Fri 19 Feb

Self-Directed Study Week (LRC open)

Thu 24 Mar

Term Ends

Term 3

(2016):

Mon 11 Apr

Term Starts

Mon 30 May – Fri 3 Jun

Self-Directed Study Week (LRC open)

Fri 24 June

Term Ends (HE)

Fri 8 July

Term Ends (Access)

The College is closed on bank holidays.

Open Days

(Canterbury & Swale Campuses):

Bring someone you know to an Open Day ...and discover what you can do next – an HNC, HND or even a degree? Wed 4 November 15, 2-7pm Wed 6 January 16, 2-7pm Wed 10 February 16, 2-7pm Wed 20 April 16, 2-7pm Wed 22 June 16, 2-7pm Fri 26 August 16, 2-6pm

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Supporting your studies Student Information Centre The Student Information Centre (SIC) is located at the front of the College near Main Reception. It offers a wide range of free, fair and confidential services to help support your studies.

Individual course and careers guidance

Sexual health and counselling services

Individual course, funding and careers guidance is available from the Information, Advice and Guidance Team. The team are based in the Main Street, opposite Main Reception, and can be contacted on 01227 811188 or by emailing: [email protected]

We can provide free confidential advice on sexual health issues, or you can also contact the Family Planning Clinic on 01227 597033.

Looked-after children and young care leavers We want all our students to enjoy, achieve and stay safe during their time with us. We also recognise that college life can be challenging for young people in care or leaving care. We want you to know about the various forms of free, confidential and fair support available to students at Canterbury College, such as the 16-19 Guaranteed Bursary.

Help with personal issues Our Personal Adviser will listen and help you if things aren’t going right in your life. They can help with issues such as health, housing or benefits.

We can also support you with a free confidential counselling service, or help you make an appointment in your local area. Please call 01227 811111 ext 2017 or email: [email protected] We have a drop-in sexual health clinic – find out more from the Students’ Union.

Children’s Centre Our on-site nursery provides quality care for children aged 2-5 years. Call 01227 811108 or email: [email protected]

University and work We can help Access students prepare UCAS applications, Personal Statements or CVs. You can also speak with a Guidance Adviser and look at all your options.

If you have a disability Our Diversity Adviser is here to make sure you get any support or information you need.

Student Information Centre Drop in and see us – we’ll be glad to help. Mon-Thurs 8.45am-6pm, Friday 10am-4.30pm Call 01227 811188 or email [email protected]

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Drop-In Support Centre

We can offer:

The Drop-In Support Centre (DISC) is based in the LRC and can help you brush up your literacy, numeracy, and Functional Skills such as spelling, punctuation, letter writing or report writing. It also provides guidance on how to structure an academic essay and can help you practise working out decimals, percentages and formulae, or simply help you organise your study time.

• pre-entry advice and support • specialist teachers for students with physical, visual and hearing impairment • advice and support throughout the application, interview and enrolment process • specialised assessment of needs before and during the course • access to specialist equipment and software • loan of specialist equipment including laptops/ netbooks/dictaphones • workshops, in-class and one-to-one support • exam access arrangements (please apply asap) • information, advice and awareness training for staff and students • guidance and support on the transition from Further Education to Higher Education.

Appointments can be booked in person at the DISC desk in the Learning Resources Centre (LRC) or by phone on 01227 811329.

Additional Learning Support (ALS) The ALS Team are situated on the 1st floor of J Block (above the Florist). You can contact them on 01227 811342 or via email: [email protected] Help is available if you have (or think you have) a learning difficulty, disability or medical condition. We can help with: • dyslexia, dyspraxia or dyscalculia • medical conditions • attention deficit hyperactivity disorder (ADHD) • autism spectrum disorder (ASD) • Asperger syndrome • mental health problems • physical difficulties • hearing or visual impairment • missed schooling or interrupted education • literacy and numeracy difficulties.

Statement A copy of Canterbury College’s Single Equality Statement is available in the LRC and from the Diversity Adviser, based at the SIC.

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The IT systems you will use You may not be familiar with some of the IT systems used at Canterbury College, so here is a quick summary of some you will encounter and a few things you’ll need to do as soon as you can.

Your IT account

Free WiFi

When you enrolled, your new IT account was generated automatically.

At Canterbury College we use the ‘eduroam’ system, like most UK colleges and universities.

You can log on to PCs and laptops by using the details below:

You can connect your mobile phone, tablet or laptop to the ‘eduroam’ system. Your devices will also work at the University of Kent and Canterbury Christ Church University.

• Username – your eight-digit student number • Password – your date of birth in six digits (1 September 1985 would be 010985 – you can change this at your first login).

Your student email When you have accessed your IT account, you should check your new College email at: www.canterburycollege.ac.uk/studentemail Please note: all email contact from your departments, the College and other services will be sent to your College email address. Your email address is in this format: your eight-digit student number @student.canterburycollege.ac.uk For example: [email protected]

When setting up WiFi, search for ‘eduroam’ and use the details below: • [email protected] (your eight-digit student number) • Password – as per your account password.

Office 365 Canterbury College gives you access to online versions of Word, PowerPoint and Excel: www.canterburycollege.ac.uk/office365 You will also receive 15 GB of cloud data storage through ‘OneDrive’. To log in, simply use your College IT account details. You can also download the OneDrive app – to access your work on the move.

The REMS database system The REMS database system holds all the information about you and your course: www.canterburycollege.ac.uk/rems

IT Service Desk Drop in and see us – we’ll be glad to help. Mon- Fri 8.30am-5pm (term time only). 01227 811144 [email protected] (located at the end of the Main Street)

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You can also access your data at any time by downloading the ‘REMS College Connector’ app from the Apple Store or Google Play. Use the app to: • view your timetable • view College information and the calendar • report sickness/absence • check exam dates/results • contact your Tutor.

Turnitin Turnitin is a comprehensive cloud-based solution that helps students learn by facilitating personalised feedback. It helps you avoid potential referencing and plagiarism problems. All students are expected to submit assignments and essays through Turnitin. It is available via your course page on the VLE, and further training will be given during Induction Week and study skills sessions.

Virtual Learning Environment (VLE) eTrackr Canterbury College has a Virtual Learning Environment (VLE) called Candoodle: www.canterburycollege.ac.uk/vle This is used by the College to communicate with students, and contains study materials and support with your Study Programme.

eTrackr is a web-based eILP which tracks progress against your individual targets, allowing your lecturers to add assignment grades and carry out tutorials. You can check your results, set yourself an action plan and see comments that your lecturers have made about your progress.

The VLE is the focal point for all resources. Use the VLE to: • check your progress via eTrackr • collect class resources • work outside of the classroom • watch course-related videos • submit assignments • access e-books from the LRC • get information about cross-College services.

IT acceptable use policy This is available online at: www.canterburycollege.ac.uk/policies

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Things that can help you study The College has an extensive range of materials and information to help you study, as well as a variety of study facilities. HE Study Centre and LRC

Where do I find books?

As a Canterbury College student studying on a university-level programme, you have access to both the Higher Education Study Centre (HE LRC), on the ground floor of the College’s University Centre, and to the College’s main Learning Resources Centre (main LRC).

Our library catalogue book will tell you whether we have a particular title and where it is located.

The HE LRC provides a mature learning environment with access to PCs, key coursebooks, and dedicated support from our Higher Education Learning Resources Adviser. The main LRC provides extended opening hours, access to wider reading, coursework-finishing facilities, silent study rooms, bookable rooms for group work and presentation practice, plus leisure reading and DVD loans.

MAC computers

Alternatively, just ask our friendly staff. If the book you require is currently out on loan, you will be able to reserve it. To borrow books from either LRC, take them to the staff desk by the LRC entrance, with your student card. You can borrow up to 10 items at a time. We will tell you when they are due back. If we do not have the book you require, it may be possible to obtain it from elsewhere – please speak to the Higher Education Learning Resources Adviser in the HE LRC.

Journals Canterbury College subscribes to a wide range of journals to help you with your studies.

Can I get my work bound?

Look on the VLE under Research Resources to see what is available. Don’t worry if you have never used a journal before.

The main LRC offers binding, laminating and largescale (up to A0) printing services. A charge will be made for these services and we require 24 hours’ notice.

The Higher Education Learning Resources Adviser in the HE LRC and the LRC Manager in the main LRC will be happy to help get you started. We can also advise on obtaining journal articles from elsewhere.

There are eight MACs available in the main LRC.

LRC Find/renew books, reserve computers or access the LRC online resources at: www.canterburycollege.ac.uk/lrc For renewals, text “renew”, your name and your student number to 07860 023340.

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Top tips to get you started Top five things to do or know…

1.

Understand how university study is different from previous courses you may have done. You will be expected to take responsibility for your own work and manage your free time.

at your course handbook to find out what 2. Look will be expected from you on your course. There may be further information on your course VLE pages.

out the HE LRC and main LRC. Find 4. Check out what books and journals are available

for your subject on the shelves and on the VLE. Make sure that you know how to renew your loans by phone, text or online, and how to sign up to receive a text the day before your books are due back.

sure that you can log on to the out what help is available to support you 5. Make 3. Find College computers and know how to save with your studies. The Drop-In Support Centre (DISC) in the main Learning Resources Centre (LRC) offers you drop-in or pre-booked sessions to help you with your assignments, proofreading, maths and English.

your work to the T drive and to OneDrive.

Register your card so that you can use the College printers and photocopiers. You can do this in the Learning Resources Centre (LRC).

If you have a specific learning need (for example, dyslexia or Asperger’s), the Additional Learning Support (ALS) Team can offer more specialist help to ensure that you get the most out of your course and succeed.

For further information, contact: Learning Resources Centre K Block – 1st and 2nd floors 01227 811166 [email protected]

Drop-In Support Centre (DISC) LRC 01227 811329 [email protected]

Additional Learning Support J Block – 1st floor 01227 811342 [email protected]

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Phrases, people and places We know that college is a big new place and there must be loads of things on your mind and lots of questions you need answering.

The purpose of tutorials

Main Reception

• Developing study skills • A careers education programme • An enrichment programme • Individual meetings to discuss progress and achievements including attendance • Target setting and action planning • Information and guidance on all forms of support available within the College • Provision of an initial point of contact to resolve difficulties

The Main Reception desk is inside the Main Entrance and is a central point of contact for all students, whether you wish to speak to a member of staff, find out about the College services or make a general enquiry.

Academic Performance Review The Academic Performance Review (APR) procedure is used where a student’s academic performance is not at the level required to succeed in achieving his/ her qualification aim. It is designed to be supportive of the individual, putting in place a structured set of stages to help the student improve. Each stage of the Academic Performance Review requires an agreed action plan to be drawn up which will detail the support the College will provide, the action that the student needs to take to improve and details of how this will be reviewed.

Examinations The Examinations Office is situated near Main Reception. This team is responsible for examination entries and registrations. This is normally operated through your Tutor, but if you want to keep yourself informed, there is an examination noticeboard outside the Finance Office. Please note: if you have to resit an exam taken at this college, you will need to pay an entry fee.

Finance The Finance counter is situated near Main Reception. This is where students go to pay course fees, examination fees, supplements due, and any activities or excursions. You can also buy replacement lanyards for £1.50.

Student Records The Student Records Team is situated near Main Reception. They are responsible for processing your enrolment and producing council tax and student confirmation certificates.

Harassment/Bullying

If there are any changes to your circumstances or personal information including address and telephone A guide is available from the Student Information Centre, which will advise you on what to do if you feel number, please inform the Student Records Team. They are also responsible for the production of ID cards, you are being harassed or bullied. lanyards and temporary badges.

Transferring or leaving

If you have any concerns that you are not on the right course, these should be raised as soon as possible with your Course Tutor, Personal Tutor or the Student Information Centre. The College is committed to supporting you and ensuring that you are on the right course, and so we will always work with you to look at resolving issues on your current course or providing alternative provision for you wherever possible. 14

ActiveLinks JobShop The College has its own free recruitment service to find you a job. The professional recruitment team can help you prepare for work and provide CV and interview support. You can find them in the Main Street or by visiting: www.canterburycollege.ac.uk/active-links

Unique Learner Number and Learner Record

Data protection and your personal information

As a government-funded organisation, Canterbury College participates in the Learner Registration initiative.

Signing the application or enrolment form allows us to collect and process the information on it for purposes registered under the Data Protection Act 1998.

This initiative provides you with a Unique Learner Number (ULN) and your Individual Learner Record (ILR). By enrolling at the College, you are automatically participating in this scheme.

We also give the information to the exam boards and college funding bodies and their partners, who may use it. When the College or other organisations publish information, it is always as grouped data so that individuals cannot be identified.

If you do not wish to participate in this scheme, you can opt out. Details can be found at www.miap.gov.uk or by telephoning the Learner Record Service on 0845 6022589.

College Chaplaincy Canterbury College is served by a chaplain, who is able to provide information about nearby Christian churches and their ministers as well as local Buddhist, Jewish and Muslim communities. The Chaplain can be contacted by telephone on 01227 827491 or by email at [email protected] The Multifaith Room, located in the Learning Resources Centre, is available for prayer and quiet reflection during opening hours. The room can also be used for religious groups.

We are obliged to help the police and other organisations (e.g. Jobcentre Plus) with their enquiries, and will also release information where it is in your interest (e.g. to the Careers Service). At times during your course, you may be photographed or take part in short films.

QAA The QAA are the Quality Assurance Agency for Higher Education (QAA)​​. Canterbury College uses the QAA Quality Code to ensure students have a high-quality education experience.

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How to behave at College Respect yourself RESPECT YOURSELF: RESPECT YOURSELF: RESPECT YOURSELF:

 

Arrive on time for lessons Arrive on time for lessons Arrive on time for lessons

RESPECTothers OTHERS: Respect RESPECT OTHERS:

 

Be safe and look out for of others Bethe safesafety and look out for Bethe safesafety and look out for of others the safety of others

 

Be prepared Be prepared Be prepared

RESPECT OTHERS:

   

Show consideration for Engage with the teacher in a positive others’ and values manner make positiveincontribution Show opinions consideration for Engageand with the ateacher a positive Showopinions consideration for Engageand with the ateacher a positive others’ and values manner make positiveincontribution others’THE opinions and valuesENVIRONMENT: manner and make a positive contribution RESPECT LEARNING

 

Don’t stop others from learning Don’t stop others from learning Don’t stop others from learning

RESPECTthe THE LEARNING ENVIRONMENT: Respect learning environment RESPECT THE LEARNING ENVIRONMENT:

 

No food or drink in the classroom No food or drink No food or drink in the classroom in the classroom

 

Look after the equipment Look after the equipment Look after the equipment

 

Switch off mobile phones in the classroom Switch off mobile phones Switch off mobile phones in the classroom in the classroom

Smoking This is a restricted-smoking campus. Smoking is only allowed in the designated smoking area, or designated e-cigarette area for electronic cigarettes.

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Code of Conduct This is available online at: www.canterburycollege.ac.uk/policies

What you can expect from us Canterbury College recognises the value of student involvement and engagement in their education and learning. Therefore, this student charter has been developed in partnership with the Students’ Union to ensure that we all work together to support our mission ‘to be the best in Teaching & Learning and to inspire everyone to reach their full potential’.

Canterbury College undertakes to: • encourage its employees to treat students and colleagues equally and respectfully.

Canterbury College undertakes to provide: • high standards of teaching, support, advice and guidance • access to activities that will enhance employability and personal development • regular continuing professional development for its staff • support for student participation in academic development and programme management, including elections of representatives • access to counselling and advice on health and welfare, accommodation, finance, and careers, etc. • clearly defined access to the HE LRC and IT facilities.

Canterbury College undertakes to provide students with the following information: • clear methods for the communication of changes to timetabling, cancellation of classes or rescheduling • clear deadlines and timeframes – in course handbooks – for feedback on submitted work • a module handbook/Virtual Learning Environment page which details assessment criteria, contract hours, mode of delivery of course, examination arrangements and regulations, academic guidance and support, appeals and complaints procedures, professional requirements (if appropriate) • course costs, payment options and deadlines, and an estimate of necessary additional costs.

The Students’ Union undertakes to: • support all students to ensure they receive equal treatment and are aware of their rights and responsibilities • support student participation in quality enhancement activities – especially through the election, development and training of course representatives • assist students with academic and welfare problems • represent the interests of students at local and national level • support active student/community engagement • provide a range of activities to enhance personal, social and professional development.

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What we expect from you We need you to:

Please remember:

• attend regularly and punctually • engage with the learning experience • get a message to your Course Tutor as early as possible if you will be absent • complete the work required • ensure that work will be submitted within deadlines given by Tutors • ensure that, although you may work as part of a group, when required to submit individual work, you submit your own work and do not allow your work to be copied • show respect to the environment and everyone in it • have respect for the property of students, staff and the College • behave in a way that is not offensive to fellow students, visitors and staff, and to follow reasonable instructions given by members of staff including employers.

• Wear your ID card and lanyard at all times. • Consume food and soft drinks only in designated areas. • Keep the Learning Resources Centre free of unnecessary noise. • Do not carry illegal substances, of whatever category, on the College premises as any breach will result in exclusion. • Respect the ban on bringing alcohol to the College. • Weapons including knives, any type of replica gun, air pistol or BB gun are strictly prohibited. Possession will result in exclusion. • Do not play loud music. • Only use mobile phones in designated areas and NOT in the classrooms or workshops. • Do not play unauthorised ball games within the College grounds. • Do not ride skateboards, rollerblades or mini scooters on-site. • Do not bring animals to the College, except for guide dogs. • Do not misuse computer facilities. • Put all litter in the bins provided.

Identification badges The Registry will issue you with a student ID badge and lanyard. To ensure that the College remains a safe place for students and staff, we are all required to visibly wear the ID badge. You will need your ID badge to use the College services. A replacement badge can be obtained from the Finance Department at a cost of £1.50. The wearing of hats or sunglasses on ID photos is not permitted.

Mobile phones Mobile phones are not to be used during lessons or exams. Please remember when using your phone to be considerate to your neighbours, especially when making calls. Mobile phones are brought onto the campus at the owner’s own risk.

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Classrooms • Keep classrooms clean and tidy. • Do not take any food and drink into classrooms.

Dress code Canterbury College does not insist on a particular dress code, but only that you dress smart casual. Where there are health and safety or security concerns or where a job or placement requires uniform or protective clothing to be worn, your Course Tutor will explain any specific requirements.

Students undertake to: • treat staff and their fellow students equally and respectfully • attend induction, participate in timetabled classes, attend meetings and Tutors, etc. • obtain agreement from their lecturer, in advance, for any essential absences • take responsibility for managing their own learning, actively engaging in their course, ensuring they spend sufficient regular time in private study, and participating fully in group learning activities

• submit assessed work by stated deadlines, and actively participate in feedback • make prompt payment charges made by the College • support course representatives and participate in systems which will lead to improvements in the quality of teaching and learning • respect the physical environment of the College and behave respectfully towards our neighbours.

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Getting involved We want you to get involved in the way Canterbury College is run. Joining one of the following groups will allow you to have a say in College life, and will also develop your skills and look good on a CV.

Have a say in how your curriculum is run

Give your thoughts and ideas on the academic experience

Take part in monthly meetings to help shape the way Canterbury College’s Higher Education courses are delivered. These monthly meetings allow you to put your views across to College managers, course co-ordinators and other members of staff.

Have your say by joining the Higher Education & Access Academic Committees, which exist to exercise quality control and plan workload schedules. The Committees meet fortnightly, and students attend on a rota basis.

Are you interested in publicity and Join the Student Council What are your experiences of studying Higher marketing? We would welcome your thoughts about the best way to advertise Canterbury College to students and parents. This group (the HE Marketing, Editorial and Admissions Committee) looks at the College’s approach to marketing, its prospectus, student handbook and other forms of promotion.

Education at Canterbury College? The good, the bad, the ugly… we really want to hear your views. Being part of the Higher Education Student Council counts towards a vInspired Volunteering Certificate for 10, 50 or 100 hours because you are giving your time to support the College.

Join the Higher Education Student newsletter Achievement Record (HEAR) group Are you good at writing, capturing a story or taking Transferrable skills – useful skills you developed in education, work, hobbies or by volunteering – are important to universities and employers. The government wants to understand how these skills help you, so we have set up a College HEAR group.

pictures? We’re looking to start a student newsletter. If you can devote a couple of hours a month to reporting the goings-on in our Higher Education faculty, then we need you!

Understand what goes into your course

Interested in teaching or helping others as a career? We’re looking for people who can spare a few hours each month to help younger students with courses that relate to their own area of study. You can also talk to them about your experiences of studying a Higher Education qualification, and what it involves.

Do you want to know how the College makes sure it is delivering a quality product to you? By joining the Higher Education Quality Assurance & Enhancement Committee, you will get an understanding of the planning and delivery processes behind our Higher Education and Access courses.

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Mentor younger students

For more information, contact Helen Brown by emailing [email protected], calling 01227 811184 or popping into H202.

Student life and the Students’ Union There is more to college life than classes and studying. The Canterbury College award-winning Students’ Union is the biggest voice in the College. Why we are the best Your Students’ Union has been recognised and shortlisted in the NUS awards as one of the best in FE. We are the only students’ union in the UK to have done this every year for the past seven years and we are proud to be recognised as one of the best due to the hard work and commitment of the students, officers and staff at the College. The Students’ Union can help guide you step by step towards your goals by signposting you towards the most effective support we, and the College, can give you. With a dedicated HE Officer, the Students’ Union listen to your voice and your views to make your experience the best it can possibly be. It is possible to have fun whilst studying a full-time course. We run charity events and we even run trips to your favourite events, extending your enjoyment of the College. We will be hosting drop-in sessions in the entrance of H Block on a weekly basis, so you can come and speak to us about your ideas and opinions on the College.

Award winners

national union of students

Get involved

We run clubs and sports teams, and this is a great way to help your CV or application for uni. Last year, we raised £4,000 for charity and set up a Glee Club, which was really popular. Find us on Facebook at www.facebook.com/canterburycollegesu

Save money Get an NUS Extra card. They cost £12 but save you loads of money at places like Amazon, Play, McDonald’s and Topshop. You can get them at the SU Office near the A Block entrance.

Come on a trip We run over 60 trips a year to concerts, sports events, West End shows and comedy nights. They are really cheap and transport is included. It’s a great way to meet people around the College.

Ask for help We are here to make your life easier even if that just means charging your mobile or giving away free condoms. This year, we want to help by getting cheaper bus travel into the College.

Get in touch [email protected] www.canterburycollege.ac.uk/su www. twitter.com/cantcolsu www.facebook.com/canterburycollegesu 21

Great services that you can use Open to the public – great-value services that can save you money, which are run by students and staff as part of their Study Programme.

Beretun Restaurant

Stationery Shop

Our Beretun Restaurant offers silver service in a relaxed and sophisticated atmosphere. With its informal bar area, it is the ideal venue to meet up with friends, family or colleagues before enjoying a delicious three-course meal.

We offer a range of items including memory sticks, staplers, scissors, tissues, greetings cards and stamps at great prices.

Children’s Centre

The College has its own free recruitment service to find you a job. The professional recruitment team can help you prepare for work and provide CV and interview support. You can find them in the Main Street or by visiting: www.canterburycollege.ac.uk/activelinks

Ofsted-rated as ‘Good’, our Children’s Centre provides childcare and nursery services for children aged from 2 to 5 years, with places available to children of students. Financial assistance for childcare may be available for this and other childcare arrangements. Visit the Student Information Centre for more information.

The Canterbury Florist In our Floristry Shop, students play an active role in all aspects of the day-to-day running of the Shop such as preparing materials on delivery, making floral designs using fresh materials and selling their own work from class sessions.

The Canterbury Spa You can get a haircut, get your nails done, or just relax and unwind. The Canterbury Spa includes a steam room, sauna, spa pool and dry flotation facility.

ActiveLinks JobShop

Sports Centre We are a reputable local centre for sports, leisure and fitness courses. Our facilities include a sports hall, exercise studio and fitness suite. There is also a member of staff responsible for coordinating sport activities and fitness training.

BPEC Gas Centre Our BPEC-approved Training and Assessment Centre has a purpose-made training room where we can provide you with the training and resources to help you pass the various ACS courses and meet Gas Safety Installation and Use requirements.

Swale Hair & Beauty Our busy hairdressing and beauty salon attracts a regular clientele, providing students with practical experience and the opportunity to develop customer care skills.

Open to the public For products, services, prices and opening times, please visit: www.canterburycollege.ac.uk/services 22

Your environment Here at Canterbury College, we pride ourselves on providing a safe and welcoming environment for you to learn in. Making you feel safe Canterbury College seeks to ensure that everyone feels safe whilst within or situated on College premises. The Duty Officer is responsible for all urgent matters relating to safety, welfare, criminal nature, unacceptable behaviour, or any suspicious activity. The situation may then be passed to senior managers or outside agencies. The Security Team can be found near the Main Entrance and also on patrol around the campus. Their main role is the safety and security of you and the College surroundings. Please wear your ID and lanyard at all times, otherwise you may be asked to produce it on demand. If at any point during your studies you feel unsafe, contact the Senior Safeguarding Officer on 01227 811138 or email: [email protected] For urgent situations, contact Main Reception (who will call Security).

Smoking Smoking, including the smoking of e-cigarettes, is not allowed anywhere on campus other than the designated smoking area or e-cigarette smoking area.

Drugs & Alcohol The illegal use of drugs is a criminal offence and is against College regulations. It is College policy to reduce any harmful or negative consequences to students resulting from alcohol or drug use.

Fire Action Within the College buildings, continuous electronic sounders give the fire warning.

On discovering a fire Raise the alarm by operating the nearest break glass unit. On hearing the fire alarm • Evacuate the premises quickly and calmly, following the running figure signs, and proceed to the appropriate “Muster Points”. • Follow the instructions from the Fire Marshals, wearing yellow high-vis vests. • Do not delay your departure by collecting coats or other personal belongings. • Where possible, close all doors through which you pass on leaving the building. • Do not use lifts as a means of exit. If you cannot use the stairs, proceed to a protected stairwell landing refuge area and tell a member of staff. • Do not re-enter the building until advised that it is safe to do so. A klaxon will be sounded as the signal to re-enter the building – this will only be sounded once the fire brigade give the ‘all-clear’.

Personal Belongings With the exception of a fire alarm situation, students should ensure that care is taken with personal belongings – jackets, bags, books, phones and other items should not be left unattended as the College cannot be held responsible for losses.

First Aid If you have an accident or feel unwell whilst on campus, a Duty First Aider will be called to treat you. Please ensure that you let your lecturer know immediately if you have injured yourself, feel unwell or have any concerns relating to your health and safety.

Estates Helpdesk If you need to report breakages, damage or spillages, please dial 1117 or email: [email protected]

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Health & Safety Good health and safety awareness from all students is a key part of College life, and we take these issues very seriously, both in and out of class. Safety Regulations You have a legal duty to comply with our regulations relating to health, safety, and the environment. You must ensure that you: • take reasonable care when working and do not endanger yourself or anyone else • co-operate with staff to comply with our health, safety, and environment policies • do not interfere with or misuse anything provided in the interests of your health, safety or welfare, or that of others • use all work items and personal protective equipment provided • obey instructions shown on health and safety signs • use waste and recycling containers correctly • look carefully when you receive College equipment for damage or faults and return it immediately, unused, if damaged.

Safety Signs You must follow the instructions provided by safety signs. There are four types of signs:

Mandatory – This is a white picture within a blue circle. You must do whatever the picture indicates, e.g. wash your hands. Prohibition – This is a red circle with a red line through a picture. You must not do whatever the picture indicates, e.g. no smoking. Caution – This is a yellow triangle with a picture in it. This is a risk of danger from whatever the picture indicates, e.g. caution – tripping hazard. Emergency Condition – This is a green square/rectangle with a picture in it. This indicates emergency information, e.g. fire exits, first aid box.

Green College Please help us to keep the College clean and tidy. This means using the right bins and ensuring that rubbish is not left in classrooms, corridors or roads. Canterbury College’s scheme to reduce its carbon footprint has received a helping hand from several big businesses. The College recycles drinks cans, paper and plastic bottles and also composts its own food waste, hair cuttings, sawdust, leaves and even dust from the cleaners’ hoovers. www.canterburycollege.ac.uk/green

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Disciplinary Procedure and Misconduct What it means

Serious Misconduct

The Disciplinary Procedure is written to ensure that any form of misbehaviour is dealt with fairly, with consistency, and with minimal disruption to other students.

Serious Misconduct is defined as behaviour by students which is illegal or which threatens the safety of students or staff or the security of other people’s or the College’s property.

The Disciplinary Procedure has two stages, which are followed according to the severity of the misbehaviour. Outcomes range from verbal warnings to written warnings, through to exclusion.

The Serious Misconduct Procedure provides for the incident to be investigated by a senior member of College staff and for decisive protective action to be taken.

Students have the right to appeal against a disciplinary decision. Copies of the Student Disciplinary Procedure can be obtained from the Student Information Centre and the Learning Resources Centre.

Serious Misconduct is likely to warrant immediate temporary exclusion pending investigation, which may be followed by permanent exclusion, return with specified sanctions or reinstatement.

Misconduct Procedure This is behaviour which actually or potentially impacts harmfully on yourself, other students or staff or other people’s or the College’s property. In the classroom, behaviour that disrupts other learners or repeated lateness are two examples where a lecturer may issue a Misconduct Notice, and this will be dealt with by your Tutor. Outside of the classroom, students will be challenged for bad behaviour, for example if they do not wear their ID cards or if they are smoking on the campus. This again will result in a Misconduct Notice and will be dealt with by the Course Tutor. The Misconduct Procedure provides for students being given warnings, which become increasingly serious if there is no improvement in behaviour. Warnings at each stage are accompanied by an agreed action plan for improvement and may also involve sanctions where appropriate.

The College will involve the police if the incident is deemed criminal although it may be up to an individual to press charges. Misuse of Drugs, Alcohol and Solvents The College regards any misconduct relating to the misuse of drugs, alcohol and solvents as a serious breach of discipline. Computing and IT Acceptable Use Policy Any breach of acceptable use will be dealt with through the Misconduct Procedure and can result in suspension of your IT account, or exclusion from the College. Plagiarism Plagiarism involves taking someone else’s words, views or ideas and pretending they are your own. It is the policy of the College that plagiarism is dealt with under the Misconduct Procedure.

Code of Conduct This is available online at: www.canterburycollege.ac.uk/policies 25

If you have a complaint HE & Access Complaints Procedure: Stage 1 We encourage you in the first instance to seek a solution with the teaching or support team. If you are still dissatisfied, then the following stages can be used.

6 Stage 2 A written copy of the complaint is to be sent to the Dean of Higher Education, to be investigated by the appropriate section manager or Head of Faculty.

6 Stage 3 If the complaint is unresolved, the complainant may appeal against the decision within 10 working days to the Dean of Higher Education.

6 Stage 4 If the complainant is unhappy with the outcome of the appeal, a formal referral may be submitted to the Principal of the College.

6 Stage 5 For students studying a franchised course with a partner university, there is the ability to evoke the university’s complaints policy once all stages of the College process have been exhausted.

6 Stage 6 Higher Education students can refer to an independent complaints scheme such as the Office of the Independent Adjudicator (OIA).

The full policy is available at www.canterburycollege.ac.uk/policies 26

Helpful numbers

Canterbury Campus Swale Campus

01227 811111 01795 581581

General Police (non-emergency) Kent and Canterbury Hospital Canterbury City Council Citizens Advice Bureau Advice Line Shelter Housing Helpline

101 01227 766877 01227 862000 0844 4994128 0808 8004444

Health NHS Direct (24-hour medical advice) 0845 4647 Alcoholics Anonymous 0845 7697555 Al-Anon/Alateen 0207 4030888 Beat (Eating Disorders Association) 0845 6341414 British Pregnancy Advisory Service 0845 7304030 (from mobiles) 01789 508211 National Drugs Helpline 0800 776600 Sexual Health & AIDS 0800 567123 NHS Smokefree Helpline 0800 0224332

Personal Support and Advice Samaritans Victim Supportline East Kent Rapeline NSPCC Child Protection Helpline Lesbian & Gay Switchboard Helpline National Debtline CRUSE Bereavement Women’s Aid 24-Hour Domestic Violence Helpline Gingerbread (national network for one-parent families)

08457 909090 0845 3030900 0800 4582818 0808 8005000 0300 3300630 0808 8084000 0844 4779400 0808 2000247 0808 2000247 0800 8020925

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Assembly Point B For all other Blocks

A

B

Fire Exit

F

Disabled Lift

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F E

www.facebook.com/canterburycollege

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E

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D

Student Information Centre

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P

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A

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The Cabin

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Children’s Centre

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Main Hall

E

Café

www.twitter.com/canterburycoll

E

Reception

Main Entrance

Coffee Shop

Stationery & Supplies

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ActiveLinks JobShop Canterbury Main L L Spa Students’ Street Union Corner Shop Canterbury Florist LRC The Beretun Food Hall

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Security Hut

Under construction: Sports Centre Business Centre Art Studios

Smoking Area

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Lanfranc Theatre

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Keep in touch... Follow us online...

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Entrance/Exit

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Disabled Access

Lift

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Toilets

Assembly Point A For Blocks E, F, G, K, L & S

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Ground:

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E Animal Centre

The Canterbury Spa, Students’ Union, The Supported Learning Café Hairdressing & Beauty Therapy, Sports Studies & Therapy, Veterinary Studies

Motor Vehicle

Motorcycles

A Levels, Science, Main Hall, Student Information _________________________________________________________ T Technology Block

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Ground: Reception, Registry 1st: Offices for Support Services 2nd: Principal’s Office and Boardroom _________________________________________________________

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G Music Block _________________________________________________________ H Ground: Supported Learning, Higher Education 1st & 2nd: Higher Education _________________________________________________________

E Art & Design, Media _________________________________________________________ F_________________________________________________________ Ground: Performing Arts, Lanfranc Theatre

2nd: Early Years Education, Health & Social Care, Uniformed Public Services _________________________________________________________ D Ground: Lecture Theatre 1st: Business 2nd: Functional Skills _________________________________________________________

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St Nicholas’ School

Motor Sport