Director of Student Services (Academic Registrar)

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Executive Summary

Newcastle University is recognised as one of the UK’s great civic universities and is a member of the Russell Group. It is highly rated in the National Student Survey, the Destination of Leavers Survey and other measures of student satisfaction. Reporting to the Registrar, you will have responsibility for a range of services that are at the heart of the broader student experience including Student Progress, Student Wellbeing, Careers, Marketing & Student recruitment, Sport and Accommodation Services with some 600 staff. Your challenge will be to co-ordinate these successful services to ensure a high level of responsiveness in a competitive and changeable global higher education market. In addition to your service responsibilities, you will be expected to provide strategic advice to the University’s senior management team concerning a wide range of student issues including recruitment. You will be a proven, experienced and successful senior manager of equivalent student services in higher education. You will need to be able to deal with the size and complexity of the role. You will need to have well developed interpersonal & political skills, intellectual agility, sound strategic judgement and an engaging management style. Furthermore you will be results focussed and passionate about delivering success for the University.

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Message from the Registrar Dear Applicant, In recent years, all universities in the UK have paid more attention to the quality of the student experience. Much of the focus has been on teaching and learning but the quality of associated services also really matter. Students expect, and increasingly pay for, good residential accommodation, advice and support from the University. At Newcastle, we believe that it is important that the services reinforce one another. Students will be encouraged to accept places because the student experience is good. We took the decision four years ago to build King’s Gate as a central hub for the services. We work closely with the Students’ Union and strive to improve the quality of our services. The staff in Student Services in King’s Gate offer support on admissions, accommodation, registration, wellbeing, progress, examinations and careers. We need to secure high quality students from throughout the world to study at all levels. We need to facilitate entry for students who come from non-traditional backgrounds. We want all of them to thrive and graduate with pride. We are looking for an individual with talent and drive to lead these critical activities. The job is broad and challenging. I can also promise that it will never be dull! The University is a great place to work with a rich diversity of students and staff. For the right person, this is an outstanding opportunity.

John Hogan Registrar

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Newcastle University ‘Newcastle University is a modern civic university with a proud tradition, committed to world-class academic excellence - but excelOur vision and mission Newcastle University, UK, is a modern civic university with a proud tradition, committed to world-class academic excellence – but excellence with a purpose.

quality of its cultural and social life. The North East region is famed as much for the warmth of its welcome as for the rugged beauty of its coastline and countryside, and all lie within easy reach of the city and University. The city is well-connected nationally and internationally – London is only three hours away by train, and Newcastle International Airport is close by, linking the city to more than 80 destinations worldwide.

Our vision is of Newcastle as a civic university with a global reputation for academic excellence, and our mission is to be a world-class research-intensive university, to deliver teaching and facilitate learning of the highest quality, and to play Today’s University is a thriving international a leading role in the economic, social and community of almost 16,000 cultural development of the North East of undergraduate and 6,000 postgraduate England. students from over 120 countries worldwide. Teaching and research are History and development delivered in 24 academic Schools and 40 Newcastle University originated in 1834 research institutes and research centres, with the establishment of a School of spread across three Faculties: the Faculty Medicine and Surgery in Newcastle upon of Humanities and Social Sciences; the Tyne, and the College of Physical Science, Faculty of Medical Sciences; and the founded in 1871. The two colleges catered Faculty of Science, Agriculture and for the demands of a growing industrial Engineering. city, providing the professional disciplines with skilled, knowledgeable graduates, who The majority of our teaching and learning helped to stimulate the growth of activities take place on a 50 acre campus Newcastle. The Newcastle colleges whose buildings provide as many merged to form King’s College in 1937. In reminders of our heritage as they do signs 1963, following an Act of Parliament, King’s of our exciting future. Ultra-modern glass College became the University of and steel structures sit alongside our iconic Newcastle upon Tyne, and latterly, redbrick buildings, the result of a Newcastle University. continuous programme of investment and development in our campus and facilities During the industrial revolution, Newcastle designed to ensure that Newcastle was a powerhouse, becoming synonymous University remains among the most with coal, shipbuilding and heavy popular UK destinations for students at engineering, and today many towns and home and abroad. cities around the world are named Newcastle in its image. Science and We offer around 175 full-time innovation emanating from Newcastle has undergraduate degree programmes in a revolutionised the modern world, including wide range of subject areas spanning arts, the invention of mining safety lamps, sciences, engineering and medicine, Stephenson’s Rocket, Sir Joseph Swan’s together with approximately 340 electric light bulb, Lord Armstrong’s artillery postgraduate taught and research and Charles Parsons’ turbine engine. From programmes across a range of disciplines. these proud roots in North East England Once here, our students are guaranteed an has grown a University with global excellent learning experience. They benefit ambitions and a world-wide reach. from research-informed teaching by passionate, talented academic staff, many of whom are leaders in their field in the UK, Today’s University The University’s main campus is located in and in some cases, the world, giving the centre of Newcastle upon Tyne, the students the opportunity to study at the cosmopolitan capital of North East England cutting edge of their chosen discipline. which enjoys a worldwide reputation for the

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Students also have access to some of the best facilities and student services in the UK. Learning is supported by a multiple award-winning Library service and 24-hour computing clusters. The Library boasts more than one million books and periodicals and over 500,000 e-books – one of the largest e-book collections in the country. Newcastle’s reputation for preparing students for the world of work is among the best in the UK. The University is among the top 10 in the country for our employment rate, with latest official figures showing that 95 per cent of our graduates are in work or further training six months after graduation. More than three quarters of them were in graduate-level jobs. Our award-winning Careers Service supports the launch of around 30 student companies each year and there has been significant growth in the number of graduates who have gone on to be self-employed. The University has pledged to give every student the chance to take advantage of a work placement, internship or voluntary project during their time here. We are also one of the top 20 universities targeted by graduate employers in the UK. Our students consistently rate their time at Newcastle very highly. The 2013 National Student Survey found that 90 per cent of our students were happy with their time at Newcastle, tenth among our peers. And the latest International Student Barometer found that nine out of ten of our international students would recommend us to their friends and family.

in this way, we hope that society at large can better understand where we can help make a difference − and the University can demonstrate its commitment to excellence with impact. Our Societal Challenge Themes are chosen using three clear principles: firstly, they concern issues where we have real expertise to contribute; secondly, they must be topics of major global interest with significant resonance in our own country; and finally, they must be areas in which we have developed genuine engagement with the public and numerous stakeholder communities, so that we have a deep understanding of the issues. Overall, the three themes of Ageing, Sustainability and Social Renewal are a striking illustration of the University’s strategy of both academic excellence − our capability − and our status as a civic university which drives our commitment. Here we have made seminal contributions to Alzheimer’s and dementia research, enhanced our understanding of the fundamental biology of why we age, and developed ground-breaking new models of engagement with older people to address the challenges of social care. Already internationally-recognised for our work in power generation and electrical systems, we are now set to build on our expertise in the drive towards a low carbon economy. Internationally, we have helped countries combat environmental problems caused by polluted water seeping from abandoned mines and influenced government policies.

We are applying our significant strengths in research relating to how individuals, communities and organisations adapt and thrive in a rapidly changing and challenging environment. Our Newcastle Institute for Social Renewal is as a hub for research activity which is focused on asking Excellence with a purpose the big questions facing our society. Notably, we are As member of the prestigious Russell Group of 24 re- known for our focus on rural issues, highlighting to Governsearch-intensive universities, Newcastle University has an ment the problems facing rural areas. outstanding reputation across a wide range of disciplines. All 38 of its submitted research areas were identified as More information ‘world leading’ or ‘internationally recognised’ by the latest For more information about the university, please see: 2008 Research Assessment Exercise (RAE). We are http://www.ncl.ac.uk/about ranked 17th in the UK for research power, according to the influential publication, Research Fortnight, and we are in the UK’s top twelve for research power in Science and Engineering. Newcastle University is also a great place to engage in a wide range of sporting activities, the University is in the top 10 of the British University Colleges and Sports (BUCS) league.

We aim to be a globally significant research University – one which performs high quality research across a wide range of disciplines and locations. At Newcastle, we conduct our research activities with a resolute commitment to excellence and a concern for the needs of both local society and global issues. This combination of being globally ambitious and regionally rooted underpins Newcastle University’s vision for the future. We strive for world-class academic excellence – but excellence with impact - so that our high-quality academic work is responsive to large-scale societal needs and demands. In pursuit of this aim, we have developed the concept of Societal Challenge Themes, under which we now group a significant part of our research. By recasting our activities

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Beyond Newcastle Newcastle University continues to increase its international profile at home and abroad. This academic year saw the completion of a £53m building where international students can live and learn at the heart of the University campus. INTO Newcastle University opened its doors in September 2012 and will eventually cater for up to 800 students. The INTO development comprises a purpose-built teaching centre with 18 teaching rooms, a Learning Resource Centre, a lecture theatre, science laboratory and computer labs as well as administrative and academic offices, social areas and a restaurant, and two new halls of residence. Together, Bernicia Halls and Joseph Cowen Halls provide 532 brand new, high-quality study bedrooms. Newcastle University partnered with INTO – which prepares international students for undergraduate and postgraduate study – in 2007. Since then, more than 4,000 students from 50 different countries have come to Newcastle through INTO and opted to continue their education here. In the 2011–12 external International Student Barometer, INTO Newcastle University recorded an overall student satisfaction rating of 90 per cent.

This year, over 600 undergraduates, supported by a 32strong team of academic and support staff, are studying with NUIS, which now offers seven degree programmes ranging from Marine, Offshore, Mechanical and Chemical Engineering to Naval Architecture and Food and Human Nutrition. As a research-intensive University, we are also strengthening our academic presence and capacity building in Singapore. Through the recent launch of 20 PhD scholarships we are actively seeking collaborations and partnerships with Singaporean academic and research institutions, industry and government agencies.

With the opening of NUMed in 2011, Newcastle became the first UK university to establish a medical campus overseas. NUMed now has 70 staff and more than 350 students studying on its modern 13-acre campus. With two 200-seat presentation lecture theatres, a 100-seat Harvard -style demonstration theatre, 20 classrooms, two 50-place ICT classrooms, three well-equipped teaching laboratories and a library/information centre, NUMed has been specifically designed to meet the education and training At the same time as increasing our thriving international needs of the doctors of tomorrow. community here in Newcastle, we are furthering our strategic global links by developing our presence in South Towards the end of 2011, we signed an agreement with East Asia, through Newcastle University International Xiamen University, in the People’s Republic of China, to Singapore (NUIS) and Newcastle University Medicine host the North East’s first Confucius Institute which is set to (NUMed) Malaysia. build closer academic, cultural, economic and social ties between our region and China. Our presence in Singapore, and our partnership with the Singapore Institute of Technology (SIT), goes from Keeping in touch with our graduates and celebrating their strength to strength. In May 2012, SIT unveiled plans to successes and achievements is another way in which our develop five purpose-built campuses, two of which will work extends beyond Newcastle. Almost 100,000 of our consolidate Newcastle University’s offerings in Singapore. graduates stay in contact with the University through our Situated in the grounds of two of Singapore’s major Alumni Association, providing invaluable support for our polytechnics, Ngee Ann and Nanyang, these multimillion- activities and for our current students. pound developments will provide a state-of-the-art learning environment for our students. From three degree programmes and just 67 students and four academic staff in 2009, NUIS has grown exponentially.

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The Student Services Directorate The Directorate in Context Service also oversees the Centre for Physical Recreation The University has all its academic activities organised into and Sport. three Faculties; Careers Service The award-winning Careers Service provides advice and  Humanities and Social Sciences information on wide range of career and post-study  Medical Sciences, options, gives support and advice to nascent  Science, Agriculture and Engineering entrepreneurs, and delivers a range of credit bearing Each of the Faculties is headed by a Pro-Vice-Chancellor employability skills modules in the curriculum. It has (PVC), who has very broad budgetary and management extensive links with graduate employers and runs a thriving responsibility for all activities within the Faculty. Within set of job fairs and on-campus presentations. each Faculty, there are Deans responsible for Undergraduate, Postgraduate, Research and Business The Service has achieved external recognition for the Development issues. In addition, there is one Deputy Vice- quality of its work; it was awarded the Matrix standard in Chancellor, responsible for the University’s international 2002, and was re-accredited in 2005 and 2008. It receives and engagement strategies and three cross-cutting PVCs, regular national awards from the Institute of Career Guidance and the Association of Graduate Careers responsible for; Advisory Services.  Learning and Teaching (L&T) Marketing and Student Recruitment  Research and Innovation (R&I) Marketing and Student Recruitment (MSR) is responsible  Planning and Resources (P&R) for all central student recruitment activity. This includes, The Director will work particularly closely with the PVC Undergraduate and Postgraduate marketing and publicity; L&T, DVC, the faculty PVCs and the relevant Deans within International student recruitment and partnerships; UK student recruitment and partnerships, widening each Faculty. participation and fair access; Undergraduate admissions. All the professional support services are organised under a The work of this unit is vital for the work of the University especially in the more competitive market for UK students unitary Registrar. This role is one of his direct reports. that has been established since 2012. Structure of the service There are five units within the Student Services Cluster     

Accommodation and Hospitality Services Careers Service Marketing and Student Recruitment Student Progress Service Student Wellbeing Service

This service is directly responsible for an overall budget of approximately c£5 million per annum (staffing and operational / delivery costs). In addition, maintains an overview of expenditure on agents’ fees, scholarships and discounts; it leads planning, decision-making and reporting on schemes for UK Undergraduate bursaries, scholarships and prizes. It is responsible for devising and delivering the University’s Access Agreement working with the Office For Fair Access (OFFA).

Accommodation and Hospitality Services MSR supports and collaborates with a wide range of Accommodation and Hospitality Services provides all the colleagues across the University who are involved in University owned student accommodation, around 4,500 student recruitment or admissions activity. student beds. It also manages all University hospitality and catering. This includes 10 catering venues on campus. The

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The Student Services Directorate (cont.) Student Wellbeing Service

Student Progress Service

The Student Wellbeing Service (SWS) philosophy is underpinned by the recognition that our students are capable and resourceful individuals, able to make the right decisions to progress their own development in all respects: academically, socially, mentally and physically.

The Student Progress Service (SPS), with 70 staff, is one of the largest and most diverse services. SPS supports many aspects of the student lifecycle across the University. The Service is responsible for postgraduate admissions. Registration and other student systems are co-ordinated by SPS who work closely with colleagues in Information Systems and Services. SPS is responsible for coordinating the production of the University's teaching timetable and for managing University examinations and degree ceremonies.

Its comprehensive model of support seeks to utilise students’ potential, to build upon and reinforce skills, enabling readiness for all aspects of life including academia, careers and the future. A holistic model requires support across the spectrum of need. At one end of the spectrum, this includes support and intervention for mental illness, whilst at the other end, development of ‘life’ skills in preparation for dealing with everyday events and situations. Areas covered include bursaries, scholarships, financial advice, hardship funding, life skills development, mental health, disability, specific learning difficulty/dyslexia, counselling and health matters. SWS also has a role in relation to faith/religion issues and has a close link with the University chaplaincy.

Working closely with Deans and other senior academic staff, the Service is responsible for the production of University regulations and many student procedures, the Student Guide and the Student Charter. The team manages all formal casework for the University, including liaison with the Office of the Independent Adjudicator. Visa support casework is also part of the SPS remit. The Service is available to advise and support students and tutors through the range of academic progression issues, and plays an active role in training academic staff.

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Role Specification for the Director of Student Services This is a key post responsible for the provision of a range of essential student services including accommodation; sports centre; marketing and student recruitment; careers; student wellbeing and progress. Whilst reporting directly to the Registrar, the Director will have a strong working relationship with the Deputy ViceChancellor and Pro-Vice-Chancellor Learning and Teaching. The Director will take overall responsibility for co-ordinating issues relating to the student experience across the University and will facilitate the relationship with the Students’ Union. You will need excellent leadership, management and communication skills, and at least five years’ experience at a senior level within HE student services. An attractive salary will be available to an outstanding candidate.

The Role The Director of Student Services is responsible for the provision of a range of key student services and the role is central to helping to improve the quality of the student experience. The Director reports to the Registrar. The Directorate includes Accommodation and Hospitality Services; Marketing and Student Recruitment; the Careers Service; the Student Progress Service and the Student Wellbeing Service. Whilst reporting directly to the Registrar, the Director will have a strong working relationship with the Deputy Vice-Chancellor and Pro-ViceChancellor Learning and Teaching. The Director will take overall responsibility for co-ordinating issues relating to the student experience across the University and will facilitate the relationship with the Students’ Union.

An important part of the role will be to ensure that the University is able to continue to offer a first class range of services to students throughout the student life-cycle, thus increasing the likelihood of students wishing to come to Newcastle and ensuring an exceptional student experience with excellent graduate employment rates.

The current units that comprise the directorate are well managed and have operated successfully for many years. Accommodation and Hospitality Services provides all the University owned student accommodation, around 4,500 student beds. It also manages all University hospitality and has oversight of the Centre for Physical Recreation and Sport. Marketing and Student Recruitment is responsible for all central student recruitment and widening participation activity. Most of the student services are housed in the purpose built student and administrative services building, King’s Gate. The Student Progress Office is responsible for student records, examinations and congregations amongst other matters, The Student Wellbeing Service provides an essential service available to all students. The Careers Service is central to the University’s approach to learning and teaching.

Newcastle University’s mission is ‘To be a world class research-intensive university, to deliver teaching and facilitate learning of the highest quality and to play a leading role in the economic, social and cultural development of the North East of England.’ It is a member of the Russell Group of research intensive universities and it is also committed to establishing equality of esteem between research, teaching and engagement. The Director will have a key role to play in achieving this goal, establishing strong relationships with key academic and other managers and developing and communicating strategies. Higher education is going through a period of change; the Director will need to anticipate and plan for these changes, ensuring the University is well placed to take advantage of opportunities, and well defended against threats.

To fulfil this role, we are looking for an outstanding leader and manager, with relevant experience within the higher education sector. You will need to be able to ensure costeffective, high quality and responsive service delivery from your direct reports, whilst also having the leadership and influencing skills to ensure coordination of delivery of the broader set of student services referred to above.

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Job Description Main Purpose The Director of Student Services (Academic Registrar) is responsible for:

 Represent the University extensively externally and liaise with external bodies to further develop University policy and practice and to enhance the profile of the University.

 the strategic direction, leadership and management of  Work particularly closely and regularly with the the Student Services cluster, to enable the delivery of Students’ Union to ensure complementarity in policy and high quality, efficient and effective services to a wide approach; provide support to the sabbatical officers and range of internal and external stakeholders the Students’ Union Chief Executive; organise ongoing operational liaison and co-operation.  acting as senior support person to the Pro-ViceChancellor Learning and Teaching  Act as operational lead for the University in relation to the non-academic aspects of the INTO Joint Venture.  “joining up” the provision of services to students in order to enhance the student experience.  Lead the further development, integration, and enhancement of student services.

Main Duties and Responsibilities  Lead the work of Student Services, exercising strategic Dimensions and operational responsibility for establishing priorities, agreeing targets, co-ordinating resources and Staff Responsibilities monitoring and evaluating outcomes.  C. 600 FTE, located in 5 units across the service  Work closely with the Registrar, Pro-Vice-Chancellors cluster. Direct line management of 5 Directors/Heads and other service heads to ensure the services and 1 personal secretary. delivered to students support the University’s strategic priorities.

Financial Responsibilities

 Co-ordinate the provision of services to students  Effective deployment of c. £27m turnover per year, throughout the University across the whole student lifecomprising externally-generated and hypothecated cycle by liaising with other senior officers, faculties, income, together with internal allocation. schools and services. In particular, liaise extensively with the Library, Information Systems and Services, PR, Policy Formulation Develop and implement policy in relation to: the Students’ Union and INTO.  Manage financial resources to ensure their efficient  All prospective and current students. deployment to maximum effect, including an income  Major Boards and Committees, e.g. Executive Board generation strategy designed to maximise revenue from and University Learning and Teaching Committee. external sources.  Registrar, Vice-Chancellor and Pro-Vice-Chancellors  Manage the service heads of the directorate’s constituent units, including their recruitment, induction, Representation and Liaison performance management and training and  Internally across all faculty and service areas. development to achieve consistently high performance  Externally across customer, partner and stakeholder across all units and all staff within them. groups.  Keep under review the structures and functions in order to achieve optimal performance. Operational Responsibilities The post-holder oversees all strategic and operational  Develop and maintain policies and standards to ensure activity, budgets and staffing across the five services. In a highly customer-focused ethos and a culture of addition, the post-holder liaises with a wider cluster of continuous quality improvement. student services eg Library, information services, PR,  Manage and promote innovation and build capacity and Students’ Union and INTO, to ensure maximum cooperation and collaboration to improve the Newcastle capability. student experience. The nature of the role also leads to  Promote the activity of Student Services internally and significant involvement in a number of committees and externally. project groups.

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Knowledge, Skills and Experience Knowledge & Qualifications  A first degree. A higher degree is highly desirable.  A management qualification is desirable.

 Evidence of managing and co-ordinating complex projects.  Evidence of high standards of service delivery and continuous quality improvement

 Authoritative knowledge and understanding of HE in the national and international context, gained at senior level, is essential. Planning and Organising The role involves forward planning over a significant time scale (5+ years) and includes establishing and Skills communicating both the University’s and the Services’  Ability to think and act strategically and to adopt a direction and priorities in relevant areas of activity. creative approach to solving complex problems.  Ability to plan and implement change, but also to cope Decision Making positively with unplanned change and turbulence. Is expected to assume full overall responsibility for the  Highly developed leadership and organisational skills. strategies, policies and practices with Student Services, having regard to the policies and strategies of the  Well-developed motivating, influencing and negotiating University, and to make a very strong contribution to the skills. ongoing development of the latter.  Ability to communicate effectively with staff at all levels of the organisation, and with external bodies and Internal and External Relationships individuals. Needs to establish and maintain strong internal and  Ability to integrate the strategies of the University into external networks, to promote the University and the the planning and delivery of activities. Services at all times, to influence regional, national and international policy makers, and in turn, to ensure that policy developments in the external arena are implemented Experience internally.  Proven record of leadership, management and innovation in customer-focused service delivery (5 years+), within the HE sector. Other Relevant Information  Evidence of budget setting, financial management and The post-holder reports direct to the Registrar, and also has significant ongoing contact with senior academic income generation. managers and senior officers. There will be some evening  Evidenced experience of staff management. and weekend working and occasional travel both in the UK and abroad.

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Person Specification

EDUCATION AND TRAINING (academic and vocational)

EXPERIENCE AND ACHIEVEMENTS (paid/ unpaid)

ESSENTIAL

DESIRABLE

HOW MEASURED

First Degree

Postgraduate academic qualification

Application and Interview

Substantial and ongoing commitment to self development, including both management Management qualification skills and knowledge/understanding eg MBA or similar A minimum of 5 years at the next level down, or equivalent, within a Higher Education student-facing service, including substantial management of staff and budgets, and delivery of service targets.

Track record of introducing Application, new working practices, Interview and possibly IT based, to References achieve improvements in service delivery.

An understanding of how the overall student Experience gained across experience is made up from the various a variety of areas of stuaspects of university provision. dent service. A clear understanding of the risks and opportunities available to HEIs in the immediate and med-term future. Experience of leading change, with demonstrably positive outcomes. Evidence of sustaining productive relations with academic stakeholders SKILLS, ABILITIES AND PERSONAL QUALITIES

Vision, innovation, creativity and lateral thinking Financial skills, including the ability to manage and monitor complex, large budgets and allocate resources effectively Project management and change management skills Ability to bring together and co-ordinate a wide range of activities in a coherent and consistent manner to meet strategic objectives and take account of all relevant issues, opportunities and constraints Exceptional communication skills (oral, written and formal presentation) and interpersonal skills, and the ability to convey complex information and issues to a wide range of audiences at all levels Ability to balance conflicting interests and engage a wide range of stakeholders behind a clear, unified vision. Ability to formulate and communicate a vision and motivate staff to high levels of performance Strong leadership skills High-level negotiating and influencing skills

Interview, References, Evidence and possibly Testing

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ESSENTIAL

SUCCESS FACTORS

HOW MEASURED

Looking to the Future Application and 1. Thinking strategically Interview  Creates and develops University strategy regarding Student Services, identifying appropriate structures to make the vision a reality  Develops objectives and KPI’s that ensure that the key aims of the area and the University are achieved  Embracing Change  Recognises when there is need for change and is forward looking  Takes initiative to ensure future success of the University and the Student Services by presenting new ideas and approaches  Promotes and actively drives change at organisational level and creates momentum for continuous improvements Inspiring others 2. Influencing  Persuades, convinces and influences others in order to achieve results and gain support  Builds relationships with key players both internally and externally in order to gain support and develops organisational alliances and joint ventures  Uses variety of influencing styles to suit the audience and explains how proposals will support the interests of others Working together 3. Understanding others  Understands colleagues, students and other stakeholders  Understands and values the perspective of stakeholder groups e.g. students and parents, colleagues and public opinion  Acts with an in depth understanding of diversity  Keeps in touch with the mood of the organisation, tunes into staff and student issues Taking responsibility 4. Finding solutions  Generates a range of viable options and decides on an appropriate course of action that best fits organisational and area goals  Thinks broadly when faced with problems, consults others and builds on the ideas of others, borrowing and adapting to find the best solution N.B. The above success factors are the core success factors for the post; however, given the seniority of this post, the successful candidate will need to demonstrate competence (and the potential for further development) across all twelve areas of the University’s success factors framework at self, team and University level.

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Additional Information Reward Package: Basic salary The starting salary will depend upon previous experience and track record. There is an annual review of salary based upon performance and taking account also of movements in the cost of living. Additional awards may be made either as bonus payments or as additions to base pay.

Pension You will be offered membership of the Universities Superannuation Scheme on a salary sacrifice basis. You may opt out the scheme (or of the salary sacrifice arrangement) to be covered by a personal pension scheme or the State Earning Related Pension Scheme (SERPS)

Annual Leave You will be entitled to 30 days’ holiday with pay each year. In addition to the normal public holidays there are a further four days leave each year, the timing of these additional days to be at the University’s sole discretion. It is expected however that these days will fall during the Christmas/New Year period.

Relocation Policy A copy of the University’s Relocation Policy can be found at http:// www.ncl.ac.uk/hr/recruitment/relocation.php

Equal Opportunities Newcastle University is a 'community of communities': national, ethnic, cultural, linguistic, religious and many more. The University is unequivocally committed to the goal of fostering mutual respect and understanding between individuals and its constituent communities and to promoting equality of opportunity among staff and students alike. It encourages all staff and students to enjoy and celebrate its diverse culture.

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Application Process Candidates are asked to provide two supporting documents: 

A full and current CV, detailing most recent appointments, salary and level of responsibility;



A brief Application Statement, outlining and entitled, ‘The relevance of my individual achievements to the position of Director of Student Services at Newcastle University.’

Please ensure you have included all relevant contact details including work and home telephone numbers, email address and full postal address. You must have completed the Personal Data Form as well. Finally, please provide the details of three referees (one of whom should be your current employer) including name, nature of relationship, position and telephone contact details. If you do not wish any referees to be contacted without prior permission, please clearly indicate this.

Applications should be sent to:

Key Dates for your dairy:

Alan Walter

Closing date for application:

Eden Scott Executive

Closing date for applications is Friday 14th March 2014

26 St Andrew Square Edinburgh

Preliminary interviews with Eden Scott:

EH2 1 AF

Week commencing Monday 17th March 2014

Or via email to:

Formal Interviews and final processes:

[email protected]

Final interviews will be a two day process on Thursday 3rd April and Friday 4th April 2014

Further information: www.edenscott.com/newcastleuniversity Key Contacts: Alan Walter—Head of Executive Search Tel. 0131 550 1148 Mobile 07584 676 007

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Personal Data Form