Department of Economics Citrix Environment Client Manual Version 2.0.A 30 September 2004

INTRODUCTION....................................................................................................................................................3 THINGS I NEED TO KNOW ..............................................................................................................................4 OBTAINING AND INSTALLING THE ROOT CERTIFICATE...............................................................5 OBTAINING AND INSTALLING THE CITRIX WEB INTERFACE CLIENT ....................................9 CONNECTING TO THE SYSTEM ................................................................................................................ 11 WEB INTERFACE CLIENT SETTINGS..................................................................................................... 13 PRESENTATION PREFERENCES ......................................................................................................................13 Remember folder location ................................................................................................................. 13 Show current folder location............................................................................................................ 13 APPLICATION D ETAIL DISPLAY:.....................................................................................................................13 Icon ............................................................................................................................................................... 13 Name............................................................................................................................................................ 13 Description................................................................................................................................................ 14 CONNECTION PREFERENCES ..........................................................................................................................14 Window Size: ........................................................................................................................................... 14 Standard:.................................................................................................................................................14 Custom size:...........................................................................................................................................14 Percent of screen:.................................................................................................................................14

Window Colour: ...................................................................................................................................... 14 CLIENT D EPLOYMENT PREFERENCES ..........................................................................................................14 Client: .......................................................................................................................................................... 14 W ORKSPACE CONTROL ...................................................................................................................................14 Enable reconnect at login.................................................................................................................. 14 Reconnect to disconnected and active applications ..................................................................14 Reconnect to disconnected applications only..............................................................................14

Enable Reconnect button .................................................................................................................. 15 Reconnect to disconnected and active applications ..................................................................15 Reconnect to disconnected applications only..............................................................................15

Customize Log Off button ................................................................................................................. 15 Log off MetaFrame Presentation Server and applications ........................................................15 Log off MetaFrame Presentation Server only................................................................................15

CHANGING YOUR PASSWORD ................................................................................................................. 17 HOW CAN I PICK AN ACCEPTABLE PASSWORD? ........................................................................................17 Do’s and Don’t’s..................................................................................................................................... 18 FREQUENTLY ASKED QUESTIONS ........................................................................................................ 19

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Introduction This document is intended for use by users who are new to the Economics Department, UCL. Its primary aim is to provide users with the knowledge needed in order to connect to and use the system.

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Things I need to know

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Obtaining and Installing the Root Certificate In order to use the system you will need to install a root certificate. This can be downloaded from the following location: http://www.econ.ucl.ac.uk/downloads/citrix/ghoster.cer Once you have downloaded the file follow the instructions below to install the certificate. 1.

Open the file using Windows Explorer and you will see the following dialog box:

2.

Click on the ‘Install Certificate’ box to start the installation process

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3.

Select the option ‘Next>’

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4.

Again select the option ‘Next>’

5.

Click the ‘Finish’ button

6. 7.

Accept the security warning by clicking the ‘Yes’ button If the installation is successful you will see the following dialog box.

8.

Click ‘OK’ to close the certificate window

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Obtaining and installing the Citrix Web Interface Client In order to use maximize your use of the system you will need to install the Citrix Web Interface Client. This can be downloaded from the following location: https://ctx1.econ.ucl.ac.uk/Citrix/ICAWEB/en/ica32/ica32t.exe Once you have downloaded the file follow the instructions below to install the Citrix Web Interface Client. 1.

Open the file you have just downloaded and you will see the following screen

2.

Click the ‘Yes’ option to continue the installation

3. 4.

Agree to the License by clicking the ‘Yes’ button After a little time the installation completes you will see the following dialog box.

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5.

Close all active web browsers (Internet Explorer, Mozilla, Netscape etc) to complete the installation

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Connecting to the system To connect to the system start your web browser and point it to the following web address: https://ctx1.econ.ucl.ac.uk You will see the following screen:

Login using your username and password and you will be taken to a page where your application folders are (the folders you see will depend on what access privileges you have – if you require access to software cannot find it please contact a member of the IT Team)

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In this example I want to start Microsoft Word. Microsoft Word is located in the ‘Office Applications’ folder. By clicking on the folder the window changes to display the contents:

From this window I can start ‘Microsoft Word’ by simply clicking the icon.

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Web Interface Client Settings You can customize certain aspects of the Web Interface Client using the settings option. To see the options available locate and click on the settings icon.

You will be taken to a page which displays the option which you can customizes.

The full list of options available is: Presentation Preferences Options which change the way the Web page looks and feels Remember folder location Remembers which folder you were last in before log out. Show current folder location Displays the folder location in the Applications page Application Detail Display: Options to change the applications page display Icon Display the application icon in the Applications page Name Display the application name in the Applications page

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Description Display the application description in the Applications page Connection Preferences Options to change the way the display settings for the ICA connection client. Window Size: Options which change the window size settings Standard: List of standard resolutions and seamless window. Seamless window is most likely the best option. Custom size: Enables you to enter a custom screen resolution. Percent of screen: Enables you to set the window size to be a percentage of the screen size Window Colour: Options to select the amount of colours to use Client Deployment Preferences Option to change the ICA connection client Client: List of available ICA connection clients to change to. Workspace Control Options to change the default reconnect, disconnect options, and log off behaviour – These options are only available if the Citrix Web Interface Client has been installed (see section on Obtaining and installing the Citrix Web Interface Client for more information) Enable reconnect at login Options to select what reconnect at login behaviour Reconnect to disconnected and active applications Select this option to reconnect both disconnected and active sessions upon login Reconnect to disconnected applications only Select this option to reconnect only disconnected sessions upon login

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Enable Reconnect button Select this option to enable the Reconnect button to be displayed in the Applications window Reconnect to disconnected and active applications Select this option to reconnect to both disconnected and active sessions when the reconnect button is clicked. Reconnect to disconnected applications only Select this option to reconnect only disconnected sessions when the reconnect button is clicked Customize Log Off button Options to change the behaviour of the Log Off button Log off MetaFrame Presentation Server and applications Select this option to log off both the Metaframe Presentation Server and active applications when the Log Off button is clicked Log off MetaFrame Presentation Server only Select this option to log off the Metaframe Presentation Server only when the Log Off button is clicked

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Disconnecting and Reconnection sessions To maximize your use of the system you can use the disconnect and reconnect features of Web Interface to bring applications which have been left open elsewhere (maybe in your office or at home etc) to your current session. This feature is only possible if you have downloaded and installed the Citrix Web Interface Client on your machine. For more information on this see the section titled Obtaining and installing the Citrix Web Interface Client. We recommend that if possible you use the Disconnect and Reconnect buttons from the Applications window to utilise this feature as opposed to leaving your applications open elsewhere and reconnecting to active and disconnected sessions. The feature for bring active sessions to your current session is for the times when you have simply forgotten to close an application, have changed your physical access point and wish to close your sessions. Its particular use will be for e-mail applications. Typically users will forget to close their e-mail client, as it is an application which most people leave open all day, leave for home and wish to check their e-mail. The problem has always been that the application is open and it has locked the e-mail files. This should no longer be a problem as long as you can install the Citrix Web Interface Client and tell it to reconnect both active and disconnected sessions upon login. To actually use the features is simple. If you wish to disconnect your applications click on the Disconnect button from the Applications Window. If you wish to reconnect to applications click on the Reconnect button in the Applications Window.

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Changing your password To change your password from the Web Interface locate and click the icon:

The page will change the following:

To change your password enter your Old password (the password you used to login to the session) and a new password in the remaining fields. How can I pick an acceptable password? There are lots of ways of producing good passwords, bearing in mind the twin goals of memorability (for you) and difficulty of guessing (for others). Randomly generated passwords like X2pI4*) are certainly difficult to guess, but are typically hard to remember. We aim to generate random-looking passwords that are, in fact, based on something that is easy to remember. A simple but effective approach is to use a mnemonic phrase. Think of a memorable sentence, of seven or eight words, then form a password by taking one or more characters from each word, including a mixture of capitals and punctuation. Example:Phrase: Chickens carried him off, kicking and screaming! Password: CcHo,k&s Phrases that can be visualised - however silly they might be - are often easiest to remember. Words of a song or a poem are possible sources of

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inspiration, but don't be too obvious. Use your imagination - but not our examples! Do’s and Don’t’s

DO choose a password that is at least 7 characters long, 8 characters maximum (You may be able to type a password that is longer than 8 characters but anything after the 8th character will be lost and in fact not used) DO use at least three of the following different types of characters: lowercase characters uppercase characters numbers symbols i.e. ! % ^ * ( ) _ + - = " ` : ; < > , ? | / \ @ $ & [ ] { } BUT NOT £ It may be possible to only use two of these character types if the variation is great enough, but if a pattern is found it will require more. DON'T base your password on a dictionary word, proper name, personal details such as address, post code, phone number or department name DON'T use foreign language words - the cracker program uses dictionaries containing words from a large number of languages including Yiddish, Finnish, German, and Danish DON'T use names of bands, asteroids, cartoons, movies, TV programs, swear words, Shakespearean or Monty Python characters, or science fiction jargon - the dictionaries include these too DON'T use any of the above with I's, L's and O's transposed with ones and zeros these are matched DON'T merely disguise a word by using repetition or reversal or by adding a number to the beginning or end of it DON'T use anybody else's user name or userid as a password this information is included in the dictionary set

The following passwords are all easily cracked:

Car0l1ne

LizLiz

fawlty1

freddy16

startrek

pr1nce

goldfinch

yelsiap

Remember: don't keep a record of your userid and password together; never give your password out to anyone else;

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Frequently asked questions

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