Dear Customer,

Thank you for choosing MCC Transport and welcome onboard. As a new customer , we recognize that you will require so me special attention to know about our products, services, processes and ways of doing business. It is because we are committed to continuously improving the level of service to our customers that you have been assigned to a dedicated customer service representative as you embark on your first MCC Transport shipping experience. Regardless of your shipping experience in general, the customer service team will ensure that your specific queries and expectations as a new customer are met pr omptly by our experienced staff . This ‘on -boarding’ period is also an opportunity for us to get to know you a little better and discuss your particular shipping needs, volumes and preferences. A little more about our business As one of the 3 biggest short sea operators in the world we offer our customers a secondto-none tr ansportation service. With 39 feeders and 127 port calls per week we st rive to ensure that you get a reliable Intra Asia coverage. With our e -business solutions you have access to accurate, online information and the opportunity to do business at your convenience. We offer you a comprehensive sui te of business tools through web and your desktop. For further information on our business simply go to www.mcc.com.sg. What Next?

If you ready to start your journey with MCC Transport, you may need to be equipped with some useful information. Ke y contacts (both in Sales and your customer service representative) and guidance about MCC business activities will help you along your way. If you have any questions or queries or just want to hear a little more, please feel free to contact us. We look forward to doing business with you. Yours Sincerely,

MCC Transport

PT. Pelayaran Bintang Putih as agent for MCC Transport th

Menara Batavia 15 floor Jl. KH. Mas Mansyur Kav. 126 Jakarta 10220 Phone: (+62-21) 30065600 Fax: (+62- 21) 5745162 Website: www.mcc.com.sg

Some useful information for your journey:

1. 2. 3. 4. 5. 6. 7. 8.

Key Contacts All About Booking MCC Format Booking request All About Transport Document Instruction (Shipping Instruction) Format Final SI All About Payment All About Export Document Release All About Import Document Release

Key Contacts Sales Representative Jakarta

Name

Main contact in case of:

Telephone No

Wicky Andry Ristona Widoretno 62-2130065582 (Wicky) 62-2130065520 (Ristona)

§

Pricing

Mobile No

62-8111660422 (Wicky) 62-8111550112 (Ristona)

§ §

Contract issues

Email

[email protected]

New routes/products

Sales Representative Jakarta (Export SOC)

Name

Mardiana Sebayang

Main contact in case of:

Telephone No

62-30065586

Mobile No

62-8121008037

Email

[email protected]

§

Pricing

§

Contract issues

§

New routes/products

Sales Representative Jakarta (Import)

Name

Annisa Rizky

Main contact in case of:

Telephone No

62-30065579

Mobile No

62-8118451595

Email

[email protected]

§

Pricing

§

Contract issues

§

New routes/products

Hyatt Agusta Barnaba Sales Support Representative Jakarta

Name 62-2130065587

Main contact in case of:

Telephone No 62-8118448913 (Agusta)

§

After sales issue

§

New routes/products

§

Freetime

Mobile No

Email

Sales Representative

[email protected]

Cahyadi Hiunardi

Name

Dhanang Wahana

Surabaya

Andreas Adrianto Widjaja

Main contact in case of:

62-312955902 (Cahyadi) Telephone No

§

Pricing

§

Contract issues

62-312955926 (Dhanang)

§

New routes/products

62-312955911 (Adrianto)

§

Freetime

62-811304500 (Cahyadi) Mobile No

62-8113425995 (Dhanang) 62-8118122356 (Adrianto)

Email

[email protected]

Sales Representative Semarang

Name

Main contact in case of:

Telephone No

Sunarti Nugroho Cahyadi Hiunardi 62–2486459004 (Sunarti) 62-312955902 (Cahyadi)

§

Pricing

§

Contract issues

Mobile No

62-811272840 (Sunarti)

62-811304500 (Cahyadi) Email

[email protected]

Sales Representative Medan (Export/Import)

Name

Anjeri Jerry Ouw Dini Sungkono

Main contact in case of:

Telephone No

62–2486459004 (Jerry)

§

New routes/products

§

Freetime

62-614149999 ext 1334 (Dini) §

Pricing

§

Contract issues

§

New routes/products

§

Freetime

Mobile No

62-8126325291 (Dini)

Email

[email protected]

Customer Service Representative (Export/Key-Client/SOC)

Name Samuel Dioskuroi

Totty Retno Damayanti Nindya Parahita Harish A. Ramadhan Fita Ariyanti Watini Ikhsan Ciptadi Dinda Christy Mahastri Istiko Pujanggalih Tiurma Simanungkalit Aulia Dewi Prajayanti Martino Hartumarino

Main contact in case of: 

Telephone No

62-2130065600

Email

[email protected]

Process/schedule related

questions 

Cut Offs, forms. 

 Day to day enquiries (e.g. equipment availability, container tracking etc)  

Depots, terminal details



Documentation issues



Payment

Customer Service Representative (Import)

Name

Boyke Sulistiawan Diah Puspitasari Dicky Frismandoni Putri Permatasari Dini Ariani Threesye Marini Ramun Sukirman Putut Purba Kusuma

Main contact in case of:

Telephone No

62-2130065600

Email

[email protected]

 Arrival notice, import charges  Import issue, freetime request, manifest  Flatfile and manifest adjustment   DO releasing  Invoice and Document issue  Payment

Customer Service Representative Surabaya

Name

Main contact in case of:

Telephone No

Ferry Agung Tiara Dewi Apriasti 62 (31) 2955963 62 (31) 2955912

 Process/schedule related questions 

Cut Offs, forms. 

 Day to day enquiries (e.g. equipment availability, container tracking etc)  

Depots, terminal details



Documentation issues



Email

Payment

[email protected] [email protected]

Customer Service Representative Semarang

Name

Maria Dina Octalia

Main contact in case of:

Telephone No

62 (24) 86459012

Email

[email protected]

 Process/schedule related questions 

Cut Offs, forms. 

 Day to day enquiries (e.g. equipment availability, container tracking etc) 





Depots, terminal details



Documentation issues Payment

[email protected]

Customer Service Representative Medan

Name

Rico Pranata Tarigan

Main contact in case of:

Telephone No

62 (61) 4149999

Email

[email protected]

 Process/schedule related questions 

Cut Offs, forms. 

 Day to day enquiries (e.g. equipment availability, container tracking etc) 





Depots, terminal details



Documentation issues Payment

[email protected]

Website

www.inttra.com

Booking Request Email Final SI BL Revision BL OK E-Commerce solutions Schedule

my.mcc.com.sg

Website

[email protected] my.mcc.com.sg www.inttra.com

Email

[email protected]

Website

www.inttra.com

Website

www.mcc.com.sg

Invoice

Website

my.mcc.com.sg

Flat File

Email

[email protected]

Invoice Request

Email

[email protected]

Email

[email protected]

SMS

0811 910 9255 with format SMS: Name of beneficiary bank (MANDIRI/HSBC) / Liner (MCC) / payment date / Company name / BL number / amount of payment

Shipment tracking

Payment Confirmation

All About Booking The simple way to book with MCC Transport

√ Container size and type you would like to use Is it 40 or 20? Is it dry, reefer or other special type of container? You will also be required to know the weight and volume of your products.

Following our quotation, you will receive a mail confirming the price and terms for the transportation of your products which indicates under Service Contract (SC) number. Once you have established a price for the transportation, booking with MCC Transport is easy.

√ The transport plan of your cargo From which port your cargo will be loaded and to which destination will it be delivered? You also required to mention the service mode of your transport plan, is it CY, SD. When you plan to have them transported?

How to book with us

√ Other additional information This includes commodity information, or any other info that you need us to know.

Simply contact us to place the booking, either online or offline. For searching schedule you may check via www.mcc.com.sg/schedules and schedule open closing at www.mcc.com.sg/shipping/id/export Online bookings for time-being can www.MCC.com.sg or www.INTTRA.com

be

placed

Your booking will be confirmed in writing, stating the details you have provided us. This will give you an overview of vessels, ports of call, and the estimated transport dates. If any details of your shipments change after you have received the booking confirmation, please always inform the same to your MCC Transport customer service representative.

via

Should you wish to book offline, you can submit your booking by attaching the booking request (provided in softcopy) manually via email. These forms may prove helpful when you plan to book online, as they contain all the required details you will need.

We would like to inform you there will be some types of reply to any of your booking request. There are as follows: -

Booking Acknowledgment is a document acknowledging MCC Transport has received the booking and still in the process due to some reasons (i.e. secure space, equipment, price, etc). This document is NOT a Delivery order (D/O) and CAN NOT be used for taking containers at depot.

-

Booking confirmation is a document confirming that the booking has been accepted, space and equipment has been allocated. The document can be used for taking containers at depot.

-

Booking amendment is a document issued after we did revision or amendment. Booking Amendment also as carrier notification for feeder changes/rolling on feeder. The document can be used for taking containers at depot.

-

Booking cancellation is a document confirming that shipment has been cancelled. The cancellation can be as per customer request or carrier request. Any booking without container movement until CY cut off, will get booking cancellation. We can not reactivate cancelled booking.

In order us to process your bookings smoothly and efficiently, it is required that you have the following information at hand: √ Service Contract number We need this information to ensure that the agreed price is applied to your booking and that your invoice is correct. √ Invoice payment details What will be the Payment Term you are using for your transport plan, is it Prepaid or Collect. Which party will be accountable for the payment? √ Parties involved in the transport plan. This include the shipper’s name, consignee, notify parties. √ Type of commodity – what is it called and how can it be categorized? Does your product require transportation in a refrigerated container? Is your product hazardous? If it is, please have the IMO class and UN number available.

MCC FORMAT BOOKING REQUEST Dear Valued Customer

In order for MCC Transport to further increase our quality and timeliness towards our customers, Booking Requests can be made online via our MCC Transport Website my.mcc.com.sg or via www.inttra.com and be informed that for this our turn-time for EBooking is 2 working hours until you will receive your Booking confirmation.

We are requesting you to send Offline Booking Requests as per below format to: Email address: [email protected] and be informed that for this our turn-time for Manual Booking is 4 working hours until you will receive your booking confirmation.

(3. MCC FORMAT BOOKING REQUEST as attached separately)

Booking Requests

Turn Time in Working Hours

E-Booking

2

Manual Booking

4

For any Booking Amendments should be amend via our MCC Transport Website my.mcc.com.sg or Inquiries of your shipment please send them to: Email Address: [email protected] Also be aware that booking amendments should be made before Gate In to avoid any Charges and Delays.

Flat File Submission All flat files (Export and Import) must only be sent within the timeline established. To ensure on time and accurate submission, please assist us to follow below procedure:

•

All export and import flat file must be sent to [email protected] . For Export should submit flat file H-2 before ETD and for Import H-3 before ETA. We will not entertain flat files submitted before and after the timeline provided. When submitting flat file, please use below e-mail format: Subject

: EXP or IMP – XXX (BL Number) – MCC

Vessels/Voyage

: XXXX

Requestor

: PT XXXX

Master BL

: XXXX

Pos Quantity

: XX Pos

Container Quantity

: XX Container(s)

Size

: 20/40/40HC/20REF/40HCREF/FLAT

Container number

: XXXXXXXXXX

•

Email [email protected] is used for receiving flat file only. There will be no reply from this email.

•

Especially for Import, flat file request must also attach with “Surat Permohonan Flat File”.

•

Any changes, discrepancies, error or changes occurred during flat file submission will be customer’s responsibility. Request to update manifest will follow redress process.

•

MCC Transport Delivery Order (DO) for Import will be issued based on Master BL.

All About Transport Document Instruction (Shipping Instruction)

Transport Documents - all you need to know to prepare your products Once you have accepted the cost for the transportation of your products, and a booking has been finalized, we need to prepare your transport documents. Most of the information we need, you have already provided at the time of booking, however, we need to know which type of transport document you require and other information as found in below check list. To ensure smooth documents and cargo clearance we require that details of all products are declared by the time the container(s) arrive at the first port of loading, irrespective of the final destination. √ Final check before sending Transport Document Instruction (also known as Shipping Instruction-SI) -

MCC Transport Booking & Bill number Shipper Consignee

-

Port of Loading / Receipt Port of Delivery Container number and Seal number

-

Number of packages

-

Cargo Description Gross Weight, Volume, & VGM (breakdown per container) Number, date and custom office code export notification (PEB)

-

Additional Bill requirements (tick off in the SI form) Term of payment (prepaid or collect) Bill type : Negotiable or Waybill Split or combine BL (Ensure to send split or combined in batch)

We encourage to submit Shipping Instruction online (via my.mcc.com.sg or www.inttra.com) or offline to: [email protected] Revised documents should be amend via our MCC Transport Website my.mcc.com.sg or sent to email Address: [email protected] We always recommend online submission. Our online shipping instruction service gives you an easy, fast, and secure place to complete and submit your transport document instructions. The details from booking can be reused, making the process even quicker and easier. Offline submission can be sent via email. Our standard forms (provided in softcopy) will help us process your transport documents quickly and efficiently. These forms may prove helpful when you plan to book online, as they contain all the required details you will need.

MCC FINAL SI Dear Valued Customer, In order for MCC Transport to further increase our quality and timeliness towards our customers, we are requesting you to send the Final Shipping Instruction online via our MCC Transport Website my.mcc.com.sg or viawww.inttra.com , Offline FINAL SI can also be sent under below format to: Email address: [email protected]

Copy of 5 NEW Format Final SI - 2016 with VGM.xls

(5. New Format Final SI as attached separately)

Any revisions or amendments on your documentations should be amend via our MCC Transport Website my.mcc.com.sg or sent to email Address: [email protected]

Documentation

Turn Time in Working Hours

E-Final SI (website or INTTRA)

5

Manual Final SI ([email protected])

8

Amendments (my.mcc.com.sg or [email protected])

3

For any inquiry of the status on your documentations only send directly to: Email Address: [email protected] and we will follow up your documentation requests.

Always be aware to send only ONE time of your attached documentation (FINAL SI / Revised Draft B/L) to any of the above address, to avoid any delayed process of your draft B/L to be sent to you.

All About Payment Dear Valued Customer, In order to finalize payment with MCC Transport, We have made some guidelines to help you process your payment quickly and efficiently. You can pay us by making the following payable methods through transfer payments to our HSBC or Mandiri Bank Accounts with bank details as per below:

Payment via Transfer to HSBC Rupiah Account: 050-071935-071 Dollar Account: 050-071935-118

Attention on Below: • • •

• •

WTC Branch only receive payment for transaction more than USD 1,000 Payment more than USD 10,000 needs early confirmation one day before Payment not more than USD 1,000 per slip can be made at HSBC Mangga Dua and HSBC Wisma BNI 46 Please Write down BL number in each slip. One slip for one BL.

Payment via Cash or Transfer to MANDIRI Rupiah Account: Dollar Account:

121-000-9900-188

121-000-9900-196

Format Reference Please Write down BL number in each slip.

All About Export Document Release

BL PICK-UP REQUIREMENTS

1. Provide Draft BL OK (no further revisions). 2. Already done to do payment confirmation. 3. Provide Letter of Authorization (Surat Tugas) for taking documents (Seaway Bill or Original BL). 4. Provide Letter of Authority (Surat Kuasa) with stamp IDR 6000 if Document will be picked up by third party (i.e. PPJK / EMKL).

For Certificate issuance: a. b.

Draft Certificate OK BL Pick-up requirements (as per above 1-4)

For Switch-BL: a. b. c.

Switch BL request letter Endorsed and Signed BL surrendered to our office. Already done to do payment confirmation of switch BL charge.

For Telex Release: a. b. c.

Only provide telex release request letter if receiver of the cargo (i.e. Consignee / Notify Party) is different from the Original BL. Original BL surrendered, stamp endorsed and signed by Original BL owner. Already done to do payment confirmation of telex release charge.

All About Import Document Release THE REQUIREMENTS FOR IMPORT DELIVERY ORDER (DO) CONTAINER 1. Original BL: A. Provide original BL that is already signed and stamped by receiver (Consignee), as it appears in the Original BL. B. Provide letter of authorization from the company for direct Consignee. C. Provide letter of authority to take DO from receiver (Consignee) with stamp IDR 6000 if using third party and also provide letter of authorization from the third party. D. Provide Letter of guarantee container, no need for SOC container 2. Sea Way Document: A. Provide Copy of Sea Way Bill that is already signed and stamped by receiver (Consignee), as it appears in the Sea Way Bill. B. Provide letter of authorization from the receiver (Consignee) with stamp IDR 6000. C. Provide letter of authority from receiver (Consignee) with stamp IDR 6000 for third parties and also provide letter of authority from the third party. D. Provide Letter of guarantee container, no need for SOC container 3. Release Delivery Order (DO) using Telex Release: A. Provide photo copy of telex release and copy of original BL B. Provide letter of authority from the Consignee named in the BL with stamp IDR 6000. C. Provide letter of authority from receiver (Consignee) which is listed on telex release with stamp IDR 6000 if using third party and also provide letter of authority from the third party. D. Provide Letter of guarantee container, no need for SOC container

Contact Persons in Charge Dear Valued Customer, In order for MCC Transport to further increase our quality and support to you as a customer, we do require your support to assist us to develop and foster a better relationship for us to communicate with you, by providing us the necessary details of the Person in Charge (PIC) from your Company and for our reference to update our database and ensure that you will automatically receive your requested Booking Confirmation and Documentation drafts. Name of Company

:

Address

:

NPWP Number

:

Booking Confirmation Name

:

Email

:

Telephone

:

Transport Document Receiver Name

:

Email

:

Telephone

:

Invoice Receiver Name

:

Email

: