Customer training catalog

www.tekcomms.com

Teknowledge is your knowledge provider ...for Tektronix Communications’ products, solutions, and telecom technologies. Our learning solutions range from system administration to in-depth training on specific Tektronix Communications products to professional certifications.

Delivered in a wide variety of innovative formats, the Teknowledge learning portfolio can be customized to meet your organization’s specific training requirements. We offer selfpaced eLearning, onsite instructor-led training, live workshops and seminars, and job aids to make sure you get the most out of your technologies and products. Our certified, highly experienced staff is committed to delivering the learning solutions you need to succeed. We go beyond the norm so your coursework will be relevant to your operation and topical to today’s advanced network environments. 1

Delivery Options Learning Services offers a variety of course delivery methods to meet your learning needs. Whether your preference is on-site, web-based, or instructor led, we have an option for you.

Instructor Led (Tektronix Communications)

Instructor Led (Customer Premises)

We have corporate training facilities in two locations: at our world headquarters in Dallas, Texas and in the EMEA facility in Bracknell, England. Both locations feature multi-media classrooms that are fully equipped for handson, interactive learning.

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Teknowledge will come to you! Our consultants can tailor coursework to be delivered on your premises using our standard course materials. We’re happy to customize many of our learning solutions to fit the requirements of your location and availability.

Customized Learning: Our Products, Your Network

E-Learning A number of our courses are also available online via our e-Learning modules. Each of these courses is self-paced and delivered via the user’s web-browser.

We can customize our learning modules to fit your network and your protocols. Our experienced instructors and consultants will be happy to design a learning experience that fits your specific network environment. Contact us today to learn more about customized solutions.

Virtual Training Teknowledge also offers virtual learning. Participants can take part in instructor-led sessions (typically 2-4 hours each) without ever having to leave the house or place of work.

The Benefits of Teknowledge At Teknowledge, we keep our customers’ industry knowledge up to date with a comprehensive portfolio of course offerings on the newest Tektronix Communications products and telecommunications technologies. We also offer courses for our legacy products. Benefits of our learning solutions include: • Cost effective solutions tailored to your organization • Certified, highly motivated instructors • Courses given on your premises or ours • Continuous improvement based on your feedback

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> Teknowledge Essentials Our Teknowledge curriculum covers a wide range of technologies and solutions, including: • Network Intelligence • Customer Experience Management • Professional Certifications • Roaming • Data Collection and Mediation

> How to Register To view our training schedule and register for courses, visit our website at: https://teknowledge.tekcomms.com/ Email: [email protected]

> How to Contact Us To reach a Teknowledge consultant regarding customized learning solutions or for any other learning questions, please call us during normal business hours (Dallas, TX) Monday through Friday at: +1 (469) 330-4000 http://www.tekcomms.com/professionalservices/training

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Teknowledge Learning

A Broad Product Training and Certification Curriculum

Network Intelligence Products Iris Performance Intelligence (IPI) Iris Performance Intelligence (IPI) enables the capability to ensure that your customers always have the best available network service experience.

Tektronix Communications’ Learning Services offers a full range of courses to help further your career and broaden your skill-set for network assurance and troubleshooting. This comprehensive portfolio includes learning solutions for customer intelligence, analysis, troubleshooting, and general telecommunications expertise.

Iris Session Analyzer (ISA) Iris Session Analyzer (ISA) uncovers and analyzes the specific calls and sessions that fail to deliver required performance

Certifications

Iris Traffic Analyzer (ITA) Iris Traffic Analyzer (ITA) provides advanced identification and resolution of network, service and infrastructure performance issues – often before your end users are impacted.

Tektronix Communications Certified Professional Differentiate yourself from the crowd and put your credentials as an expert telecom analyst and troubleshooter on full display. The Certified Professional program is offered in partnership with MPIRICAL, a global leader in learning solutions. There are four different certification tracks in this university accredited certification program:

Protocol Analyzer (PA) Protocol Analyzer is the market choice for engineers that don’t have the luxury of time when troubleshooting issues.

Customer Experience Management

LTE Professional In this track, participants are provided with an endto-end examination of LTE/SAE networks, including the main component of SAE, the Evolved Packet Core (EPC).

touchpoint touchpoint provides unique insight into subscriber activity across devices, applications and services. Proactively manage the customer experience and identify problems that would otherwise go undetected.

IMS Professional This track provides the details behind the 3GPP’s architectural framework for delivering IP (Internet Protocol) based multimedia services over wireless networks, known as the IP Multimedia Subsystem (IMS).

ProAction ProAction is a sophisticated event-processing platform that delivers automated workflows for correcting problems and communicating with subscribers during critical moments.

Packet Switched Professional General Packet Radio Service (GPRS) and High Speed Packet Access (HSPA) form the backbone of the world’s most widely used mobile data services. In this track, participants will acquire the knowledge to analyze, manage and maintain mobile packet data networks from end to end.

Roaming Products Roaming and Interconnect Assurance (RIA) RIA analyzes network data and provides visual reporting that spells out how partnerships are functioning, where they need management, and where new partnerships are needed.

Circuit Switched Professional 2G/3G voice services now exist within a highly complex framework of protocols, procedural variations, and internetworking requirements. Certified Professionals will come away with a comprehensive understanding of this environment and the architectural combinations relevant to these networks.

Data Collection and Mediation GeoProbe Platform The GeoProbe, SpIprobe, and G-10 platforms provide a comprehensive view of the network across legacy and next-generation technologies. GeoSoft RAN Monitoring Without adequate visibility into the RAN, troubleshooting, data analysis, and planning activities have a high component of guesswork. GeoSoft RAN gives you the data to manage your end to end network.

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Teknowledge Learning: Customer Courses

Instructor Led Courses Network Intelligence Products Iris Product Introduction and Overview

Iris User

Iris Session (ISA) Analyzer User

Protocol Analyzer (PA) User

Iris Performance Intelligence User

IrisView Network Maps and Alarms User

Iris Alarms Administration

Iris Administration

Iris and RIA Admin. Delta

Iris and RIA User Delta

(V 7.12.2 & V 6.12.2)

(V 7.12.2 & V 6.12.2)

GeoProbe Introduction to GeoProbe

GeoProbe User

GeoProbe System Administration

SpIprobe Operations and Maintenance

Tektronix Communications Certified Professional (by MPIRICAL) LTE Passport Mastering LTE Troubleshoot LTE

IMS Passport Mastering IMS Troubleshoot IMS

2G/3G Data Pass. Master. PS Data Troubleshoot PS

2G/3G Voice Pass. Master. CS Voice Troubleshoot CS

touchpoint User

touchpoint Advanced User

touchpoint Customer Care

touchpoint touchpoint PreCAT (Customer Acceptance Testing)

touchpoint System Administration

touchpoint Business Objects Reports Design

ProAction User and Administration

Roaming and Interconnect (RIA) RIA User

Iris and RIA Admin. Delta

Iris and RIA User Delta

(V 7.12.2 & V 6.12.2)

(V 7.12.2 & V 6.12.2)

Instructor Led Workshops Workshops

Courses taught in the workshop format combine lecture and hands-on exercises to reinforce key objectives and concepts. Unified Assurance (UA) Workshop (6.12.2)

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Course Title:

Iris Product Introduction and Overview The Iris Product Introduction and Overview course provides an overview of the Iris Network Intelligence suite of products and supported technologies. This eLearning course covers IrisView, Iris Session Analyzer (ISA), Iris Traffic Analyzer (ITA), Protocol Analyzer (PA), Iris Performance Intelligence (IPI), GeoProbe G10, Iris Administration (OAM), Iris Alarms, Long Term Evolution (LTE), Voice and Multimedia, and Automated Controller Engine (ACE).

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for Iris customer users and administrators.

• Describe the purpose of Iris • Identify the Iris applications • Describe the IrisView framework and its benefits • Identify GUI features and functions of ISA, ITA, PA, and the IPI applications • Characterize the G10 probe functions • Distinguish the Iris administrative options from the Iris user options • Describe the Iris administrative tasks to include System Management, Unified User Management System (UUMS), Probe Management, Topology Management, Applications Management, and Software Management • Describe the alarms functionality • Describe LTE, Voice and Multimedia solutions in the Iris portfolio • Summarize the main features and functions of the Automated Controller Engine (ACE) application

Prerequisites None

Duration 6 hours

Recommendation This eLearning course is available on the Teknowledge Learning Management System (LMS).

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Course Title:

Iris User

The Iris User course teaches the fundamentals of using the Iris system to analyze sessions. Participants are taught how to identify and resolve network, service, and infrastructure performance issues. The course is comprised of lecture and hands-on to reinforce key objectives.

Objectives

• Describe how Iris alarms benefit ITA users • Demonstrate how to use the Alarm Browser to view alarms, define global filters, and drill down to related ITA dashlets • Describe the Evolved Packet System (EPS) and its architecture • Describe the LTE network, technology, and architecture • Describe the eHRPD network and key elements

Upon completion of this course the participant will be able to: • Identify and describe the purpose of Iris • Describe the Iris framework within the Tektronix Communications Network Intelligence portfolio • Describe the Network Intelligence applications • Describe the GeoProbe and PowerProbe family of probes • Describe the IrisView components and requirements • Describe the IrisView launch pad and how to launch Iris applications • Describe the ISA-related and ITArelated Iris user and admin privileges • Describe and use the ISA wizard components, work-flows , and advanced options • Demonstrate real-time and historical ISA session trace requests with and without filters • Demonstrate how to capture and analyze user plane traffic, multimedia sessions; also using Wireshark analysis • Demonstrate use of the ITA interface, landing page, and drill-down options

Who Should Attend This Course This course is intended for Iris and ITA customer users.

Prerequisites Iris Product Introduction and Overview course

Duration 3 days

Recommendation The course is Instructor-led Training (ILT) delivered at the customer site.

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Course Title:

Iris Session Analyzer (ISA) User

The ISA User course teaches the fundamentals of using the Iris system to uncover and analyze sessions that fail to deliver required performance, and identify and resolve network, service and infrastructure performance issues. The course is comprised of lecture and handson exercises to reinforce key objectives.

Objectives

• Describe the LTE network, technology, and architecture • Describe the eHRPD network and key elements • Describe the Evolved Packet System (EPC) and its architecture

Upon completion of this course the participant will be able to: • Identify and describe the purpose of Iris • Describe how the Iris framework fits into the Tektronix Communications Network Intelligence portfolio • Describe the Network Intelligence applications • Describe the GeoProbe and PowerProbe family of probes • Describe the IrisView components and requirements • Describe the IrisView launch pad and how to launch Iris applications • Describe the ISA-related Iris user and admin privileges • Describe the ISA wizard components and workflows • Demonstrate how to request real-time and historical ISA session traces with and without filters • Describe and use the ISA advanced options • Demonstrate how to capture and analyze user plane traffic, multimedia sessions, and launch Wireshark for further analysis

Who Should Attend This Course This course is intended for ISA customer users.

Prerequisites Iris Product Introduction and Overview course

Duration 2 days

Recommendation The course is Instructor-led Training (ILT) delivered at the customer site.

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Course Title:

Protocol Analyzer (PA) User

The PA User course teaches PA users how to capture, view, analyze, and save or export protocol data unit (PDU) traffic from a combination of interfaces or monitored nodes in the network. The course is comprised of lecture and handson exercises to reinforce key objectives.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for Protocol Analyzer customer users.

• • • • • • •

Prerequisites

• • • • •

Identify the PA roles and privileges Recognize the PA launch options Recognize the PA session types Recognize and use the PA GUI Identify the PA workflows Describe Streamer Management Describe the PA filters and configuration options Recognize digit and content masking options Describe and use the PA data storage options Recognize the PA analysis tools Demonstrate how to launch Wireshark from the PA toolbar Recognize how to use Wireshark to analyze PA session data

None

Duration 1 day

Recommendation The course is Instructor-led Training (ILT) delivered at the customer site.

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Course Title:

Iris Performance Intelligence (IPI) User The IPI User course teaches IPI users the fundamentals of using the IPI application in the supervision and troubleshooting of mobile data network resources and services to ensure quality of service. It introduces participants to the IPI user interface, identifies how to work with the various IPI applications, and provides an overview of the IPI workflows. Participants gain the visibility required to manage the profitability of the network by focusing on the services delivered. The course is comprised of lecture and handson exercises to reinforce key objectives.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for Iris Performance Intelligence customer users.

• Demonstrate how to launch IPI from the Iris-View toolbar and identify the IPI dashboard components • Recognize and use the IPI components including: - Proactive Network Analysis - Proactive Group Analysis - Proactive Element Analysis - Cause Code Analysis - Failed CDR Log Direct Access - FastPath - IPI Reports - Alarm Dashboard • Describe and use the IPI report options • Identify how to launch Iris alarms and use the Alarms Dashboard to monitor IPI alarms

Prerequisites Iris Product Introduction and Overview Course

Duration 2 days

Recommendation The course is Instructor-led Training (ILT) delivered at the customer site.

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Course Title:

IrisView Network Maps and Alarms User The IrisView Network Maps application provides a geo-referenced dashboard of all network elements configured in the Iris and GeoProbe systems. In this course, participants learn how to interpret the status of network elements monitored by GeoProbe, SpIprobe, and GeoProbe G10 on a selection of map layers. The use of the geo-referenced dashboard as an aid in troubleshooting network issues from a geographical view is taught in this course. Drilling down from Iris View Network Maps into the Alarm browser (for interpreting alarms) and into the ISA and PA applications is also covered.

Objectives

• Interpret network map alarm counts and maintenance status • Demonstrate how drill down to the Alarm Dashboard • Identify the Alarm Dashboard components • Demonstrate how to analyze, acknowledge, and clear alarms • Demonstrate how to save content from the Alarm Dashboard • Demonstrate use of IrisView Network Maps to drill down to ISA and PA

Upon completion of this course the participant will be able to: • Describe the features and benefits of IrisView Network Maps and alarms • Identify the IrisView Network Maps privileges and components • Identify the differences between maps in IrisView and GeoProbe • Demonstrate how to launch IrisView Network Maps and IrisView Alarms • Use the IrisView Network Maps dashboard components and tools • Demonstrate saved preferences in IrisView Network Maps • Describe how groups are defined • Identify nodes and probes • Describe use of the refresh option to see changes to node groups • Identify the element status on the map • Describe geographical map displays • Demonstrate use of layer searching • Demonstrate how to search using nodes, probes, and links • Demonstrate how to use network map workflows

Who Should Attend This Course This course is intended for personnel who use IrisView Network Maps and Alarms.

Prerequisites Iris Product Introduction and Overview

Duration 1 Day

Recommendation The course is Instructor-led Training (ILT) delivered at the customer site.

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Course Title:

Iris Alarms Administration

The Iris Alarms Administration course covers the skills needed to use and administer the Iris Alarms application. In this course, the participant will learn how to monitor alarms as well as manage alarm policies. This course is comprised of lecture, demonstrations, and hands on exercises to reinforce key objectives. The participant will also learn the purpose of Iris, the IrisView components, the probe family, and how to launch the unique Iris applications for creating alarm and policy templates.

Objectives

• Demonstrate how to export and import alarm policy data • Demonstrate how to configure aggregate alarms • Demonstrate how to configure low data volume alarms • Demonstrate how to configure thresholds • Demonstrate how to drill-down from the Alarm Dashboard to KPI dashlets • Demonstrate how to use FastPath drilldown to assist in reducing the trouble ticket resolution time

Upon completion of this course the participant will be able to: • Identify and describe the purpose of Iris • Describe how the Iris framework fits into the Tektronix Communications Network Intelligence portfolio • Describe the Iris Network Intelligence applications • Describe the GeoProbe and PowerProbe family of probes • Describe the IrisView components and requirements • Describe the IrisView launch pad and how to launch Iris applications • Identify Iris alarm benefits • Demonstrate how to launch Iris alarms • Describe the Iris alarm user and admin privileges • Describe the Iris alarm window options, types, and workflows • Describe the Iris policies for application and system-level alarms • Describe Iris application policies • Describe the Policy Management dashboard and workflow • Demonstrate how to create and manage alarm policies

Who Should Attend This Course This course is intended for Iris Alarm Administrators.

Prerequisites Iris Product Introduction and Overview Course

Duration 1 day

Recommendation The course is Instructor-led Training (ILT) delivered at the customer site. 12

Course Title:

Iris Administration (OAM)

This course teaches the fundamentals of using and administering Iris Network Intelligence applications. The participant will learn system administrator options including how to configure system-wide properties, configure ports on probes, as well as how to manage topology, network maps, and user privileges. The course is comprised of lectures, demos, and handson exercises to reinforce key objectives.

Objectives Upon completion of this course the participant will be able to: • • • • •

• •

• • • • • • •

•

Identify the toolbar options Launch Iris applications Describe the GeoProbe G10 functions Identify the GeoProbe G10 hardware interfaces Describe the Storage Subsystem including the controller and expansion enclosures Identify the administration window options Describe how to define servers that the Iris system uses for communication to other servers Demonstrate how to configure GeoProbe G10 settings Demonstrate how to configure physical device ports Describe the Iris network data flow Describe Iris user and administration privileges View, import, and assign user privileges with Unified User Management System Configure links, nodes, and protocols using Topology Management Describe and manage configuration

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• • •

settings for Store to Disk, ISA, ITA, and XDR Profile Management Describe licenses for Iris server, G10 probes, users, and license keys for specific applications using License Management options Describe how to manage software version and patches using Software Management options Describe the IrisView Network Maps configuration workflow Identify IrisView Network Maps port requirements Demonstrate how to use the IrisView Network Maps admin user interface

Who Should Attend This Course This course is intended for Iris customer administrators.

Prerequisites Iris Product Introduction and Overview

Duration 2 days

Recommendation The course is Instructor-led Training (ILT) delivered at the customer site. 13

Course Title:

Iris and RIA Administration Delta (Versions 7.12.2 and 6.12.2) The Delta course covers the knowledge and skills needed to use the new administration features of Iris V 7.12.2 and RIA V 6.12.2. In this course, the participant will learn what new features are available, as well as any other product changes from the previous release. The course is comprised of lecture and demonstrations to reinforce key objectives.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for anyone who administers Iris and RIA products.

• Describe the changes to Iris Alarms • Identify the changes to Unified User Management System (UUMS) • Identify and describe the changes to Iris Administration • Identify the G10 hardware changes

Prerequisites Prior product training for Iris and RIA (Iris Alarms, UUMS, Admin., G10 hardware) is recommended.

Duration 2 hours

Recommendation WebEx (Virtual)

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Course Title:

Iris and RIA User Delta (Versions 7.12.2 and 6.12.2) The Delta User course covers the knowledge and skills needed to use the new features of Iris V 7.12.2 and RIA V 6.12.2 applications. In this course the participant will learn the new features that are available, as well as any other product changes from the previous release. The course is comprised of lecture and demonstrations to reinforce key objectives.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for anyone who uses Iris and RIA products.

• Identify the new Iris user and administration privileges • Identify the new Iris Session Analyzer features • Describe the new Protocol Analyzer features • Identify and describe the new Iris Traffic Analyzer features • Describe the new Iris Performance Intelligence features • Describe the new Iris Network Maps feature • Identify the new LTE features • Identify the new RIA features

Prerequisites Prior Iris and RIA product training (ISA, PA, ITA, IPI, Maps, and RIA)

Duration 3 hours

Recommendation WebEx (Virtual)

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Course Title:

Introduction to GeoProbe

The Introduction to GeoProbe webbased training course provides an overview of the GeoProbe system. It covers key concepts including hardware components, user interface, network maps, alarms, and applications.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for anyone who needs an introduction to the GeoProbe system.

• Describe the purpose of the GeoProbe system • Explain the GeoProbe system architecture and components • Describe the GeoProbe graphical network display • Describe GeoProbe network maps • Describe GeoProbe alarms • Identify the GeoProbe applications and launch options

Prerequisites None

Duration 1 hour

Recommendation E-Learning

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Course Title:

GeoProbe User

This course teaches the fundamentals of using GeoProbe to conduct SS7/GSM/ GPRS/UMTS/VoIP Network surveillance and performance monitoring. Participants are introduced to the SpIstation graphical user interface (GUI), and taught how to use the applications and tools to determine network status, view network performance information, and identify network faults. By the end of this course the participant will have learned how to use network maps, configure statistics, perform call traces, monitor network interfaces, save monitored data, and generate historical reports. *Prerequisites and course description may vary slightly for fixed or mobile configuration of the GeoProbe system

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for personnel who use the GeoProbe on a daily basis for network surveillance and performance monitoring and is a prerequisite for all other GeoProbe courses.

• Identify and describe GeoProbe hardware elements • Identify and describe the interface between GeoProbe elements • Provide a brief description of GeoProbe applications • Identify and describe GeoProbe SpIstation and web-based user interfaces • Identify and describe GeoProbe system administration mode • Identify and describe network status mode and display • Identify and describe GeoProbe alarms • Identify and describe the user call trace application • Identify and describe GeoProbe applications including: ReMon, Wireshark, PA, SU Filter, and Mass Call • Identify and describe historical, behavioral, and real-time statistics application • Identify and describe historical management and analysis reports • Identify and describe Statistical Event Alarms

Prerequisites “Introduction to GeoProbe” (e-Learning) is required, as is a working knowledge of the following: telecommunications, SS7, GSM, GPRS, UMTS, and/or VoIP. Tektronix Communications offers e-Learning courses relevant to these topics.

Duration 2 days

Recommendation This course can be conducted either at a Tektronix Communications Training facility or at the customer site. On-site training must be conducted on a fully operational GeoProbe system (some hands-on labs may be limited to lecture only to avoid disrupting the in-service GeoProbe system). If training is conducted at a Tektronix Communications Training facility, minimal simulations of SS7, GSM/GPRS, UMTS, and VoIP traffic are available. 17

Course Title:

GeoProbe System Administration

This course teaches the fundamentals of configuring and administrating the GeoProbe system. Participants learn how to configure network maps, alarms, applications, and the SUDS and CDR profiles. The course also introduces administration of user accounts and configuration of the GeoProbe system to collect historical statistics. The course includes lecture and hands-on exercises to reinforce key objectives. * Prerequisites and course content may vary slightly for fixed or mobile GeoProbe system configurations.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for personnel responsible for configuration of the GeoProbe system database. Personnel attending this course should be familiar with applicable protocols.

• • • • • • • • •

• • • •

•

Use SpIstation System Administration Configure user account information Identify and use the License Manager Identify and use Broadcast Alert Messages Identify and use the SysLog Monitor Identify and use the Network Configuration window Apply color palette configuration options Apply monitor ports configuration options Configure network elements and diagrams/maps for various network protocols Identify and configure GeoProbe alarms Identify, configure, and print reports on historical statistics Identify the Mass Call Event Detection application and profile configuration Identify SUDStore and Failed Call/ Transaction application, parameters, and profile configuration Apply CDR options and profile configuration

Prerequisites The “GeoProbe User” course and a working knowledge of telecommunications, SS7, GSM, GPRS, UMTS, database application, and/or VoIP is required. Tektronix Communications offers e-Learning courses relevant to these topics.

Duration 3 days

Recommendation This course can be conducted either at a Tektronix Communications Training facility or at the customer site. On-site training must be conducted on a fully operational GeoProbe system (hands-on labs may be limited to lecture only). Training conducted at Tektronix Communications facilities offer minimal simulations of SS7, GSM/GPRS, UMTS, and VoIP traffic. 18

Course Title:

SpIprobe Operations and Maintenance This course teaches the fundamentals of operating and maintaining the SpIprobe 2U/3U, and 14U system. The participant will learn SpIprobe hardware, system operation, and general maintenance and troubleshooting procedures. The course is comprised of lecture and demonstrations to reinforce key objectives. * Prerequisites and course description may vary slightly for fixed or mobile configuration of the GeoProbe system.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for customer personnel responsible for maintenance and troubleshooting the SpIprobe 2U/3U, and 14U system. Participants should have a working knowledge of telecommunications protocols. A working knowledge of UNIX and the VI editor is required to perform SpIprobe maintenance.

• Identify and describe the SpIprobe system features • Identify and describe SpIprobe time synchronization • Identify and describe SpIprobe 14U high availability • Recognize the SpIprobe hardware • Identify and describe the SpIprobe 14U data flow • Identify and describe the SpIprobe 3U data flow • Identify and describe SpIprobe maintenance commands • Identify and describe how to access SpIprobe and statistical event alarms • Identify and describe SpIprobe troubleshooting options

Prerequisites Prior to attending this course, it is recommended that you successfully complete the “GeoProbe User and Administration” course. A working knowledge of telecommunications protocols and UNIX commands is also required.

Duration 1 day

Recommendation This course can be conducted either at a Tektronix Communications facility or at the customer site. On-site training must be conducted on a fully operational GeoProbe system (labs may be limited to lecture only). Training conducted at Tektronix Communications facilities offer minimal simulations of SS7, GSM/ GPRS, UMTS, and VoIP traffic. 19

Course Title:

LTE & IMS Certification Passport Mastering LTE and IMS Networks • Explain the key principals of the IMS • Show how SIP is used to facilitate IMS registration and session establishment • Examine the mechanisms for supporting IMS anchored voice in LTEVoLTE, and SRVCC

This course provides an end-to-end view of LTE and IMS operation. Basic LTE procedures such as attach, session establishment, and mobility are discussed. The course uses the Iris Session Analyzer (ISA) for capturing LTE network device interaction and IMS operation (e.g., registration). The course focus is on the procedural aspects of LTE and IMS operation rather than detailed protocol analysis.

Who Should Attend This Course This course is intended for engineers and personnel who need a detailed technical overview of LTE and IMS networks.

Prerequisites Objectives

Those attending should have a good understanding of telecommunications networks and have attended the Iris User training course.

The course is comprised of lecture and hands-on learning. Participants who successfully complete the course will be able to:

Duration

• Outline the architecture of the Evolved Packet System • Identify the LTE interfaces and protocols • Describe the identities used by the UE, E-UTRAN, and EPC • Differentiate between access and nonaccess stratum signaling • Explain the EPS mobility management and RRC (radio resource control) states • Catalog the messages used to manage mobility and session management • Describe network attachment procedures—cell search and selection, RAH, and RRC • Track the initial attach procedure, including establishment of security and default EPS Bearer • Discuss the concepts of QoS in LTE and examine the relevance of the TFT (Traffic Flow Template) • Outline the establishment of a dedicated EPS Bearer, both UE and network initiated • Discuss the role of PCC in LTE, including the responsibilities of key PCC nodes • Examine the procedures associated with mobility and handovers in LTE, including roaming and IPX • Explain the concepts and operation of CSFB

2 days

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site.

Certification Mastering LTE and IMS Networks is part of the LTE Certification Passport. Upon completion of this course and Troubleshooting LTE Networks, participants can take the online examination. Those who pass the examination will be awarded the “Tektronix Communications Certified Professional” accreditation.

University Validation The “Tektronix Communications Certified Professional” curriculum is validated by Middlesex University. Participants may count this certification towards postgraduate programs in Mobile Telecommunications Engineering at Middlesex University. To learn more about this exciting opportunity, visit: www.mpirical.com/pages/MSC

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Course Title:

LTE/SAE Certification Passport Troubleshooting LTE Networks • Discuss the requirements for PS domain interworking, including registration, bearer establishment, RAI and handovers • Explore the techniques used for providing voice services in LTE: CSFB, VoLTE, and OTT • Examine CSFB operation in detail, including MO/MT call establishment and handover versus redirection

This course provides a detailed analysis of the procedures and protocols encountered in an LTE/SAE network. Registration, bearer establishment/modification, mobility, and IMS interaction are all covered, with additional focus on CSFB and VoLTE services. Iris Session Analyzer (ISA) is used to run trace files and fault scenarios to aid in learning and troubleshooting.

Who Should Attend This Course Engineers and personnel who will be actively involved in the maintenance of LTE and IMS networks.

Objectives The course is comprised of lecture and hands-on learning. Participants who successfully complete the course will be able to perform the following:

Prerequisites “Mastering LTE and IMS Networks” or an equivalent LTE overview class.

• Describe the SAE functional architecture and interfaces, including LTE, IMS, and PCC • Explain the protocols used in the end to end system, including S1AP, X2AP, Diameter, NAS, and GTP • Track the LTE initial attach procedure in detail, including establishment of a Default EPS Bearer • Define the security aspects of LTE, outlining the use of EPS-AKA, IPsec, and TLS • Examine the techniques used to implement QoS and policy and charging in SAE • Track the establishment of a dedicated EPS Bearer, both UE and network initiated • Explain the signaling messages used to modify and terminate EPS bearers • Explore the details of the S interface; its role, capabilities , and the protocols used • Examine the X2 interface and show how X2AP and GTP can be used to facilitate handovers • Provide detailed analysis of the TAI procedure • Outline a variety of mobility related procedures, including handover, DPC relocation ,and roaming

Duration 3 days

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site

Certification “Troubleshooting LTE Networks” and “Mastering LTE and IMS Networks” are part of the LTE Certification Passport. Successful completion of both courses gives participants the opportunity to achieve the “Tektronix Communications Certified Professional” accreditation via online examination.

University Validation The “Tektronix Communications Certified Professional” curriculum is validated by Middlesex University. Participants may count this certification towards postgraduate programs in Mobile Telecommunications Engineering at Middlesex University. To learn more about this exciting opportunity, visit: www.mpirical.com/pages/MSC

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Course Title:

IMS Certification Passport Troubleshooting IMS Networks • Discuss the fundamentals of SRVCC, exploring key SRVCC procedures, supporting architecture and SRVCC derivatives • Explore in detail the concepts and procedures associated with VoLTE, including end-to-end call establishment procedures

This course provides a detailed analysis of the procedures and protocols encountered in an IMS network. IMS architecture, SIP, Registration, Session Establishment and IMS based Voice services are all explored in this comprehensive 3 day course To aid learning, Iris Session Analyzer (ISA) is used to run trace files and fault scenarios.

* Note: Interfaces and associated procedure analysis is subject to Iris Access and network configuration

Who Should Attend This Course Objectives

Engineers and personnel actively involved in the maintenance of LTE and IMS networks.

The course is comprised of lecture and hands-on learning. Upon completion of this course the participant will be able to:

Prerequisites Mastering LTE and IMS Networks, or an equivalent LTE overview class.

• Outline the detailed IMS architecture, including all key nodes and protocols • Discuss the role of Diameter in the IMS • Explore the basics of SIP, such as identities, functions, methods, registration, and session establishment • Examine SIP enhancements for header fields, methods, and capabilities • Discuss the problems NAT causes for SIP and how these are overcome (with focus on SBC operation) • Catalog the techniques used in IMS to implement security: IMS AKA, IPSec, and Trust Domains • Discuss the IMS procedures, IP-CAN connectivity and P-CSCF Discovery • Explain the identities used in IMS, such as private and public user identities, GRUU, and PSI • Discuss the importance of IMS initial filter criteria and service profiles • Track a detailed IMS registration procedure • Explore the techniques used in IMS Session Establishment, including policy control, SDP offer/answer, and preconditions • Show the nodes in IMS associated with online and offline billing services • Examine the supporting architecture for legacy voice inter-working, including associated procedures

Duration 3 days

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site.

Certification Troubleshooting IMS Networks is part of the LTE Certification Passport. Upon completion of this course and Troubleshooting LTE Networks, participants can take the online examination. Those who pass the examination will be awarded the “Tektronix Communications Certified Professional” accreditation.

University Validation The “Tektronix Communications Certified Professional” curriculum is validated by Middlesex University. Participants may count this certification towards postgraduate programs in Mobile Telecommunications Engineering at Middlesex University. To learn more about this exciting opportunity, visit: www.mpirical.com/pages/MSC

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Course Title:

2G/3G Data Certification Passport Mastering Packet Switched (PS) Networks GPRS mobility and inter-working, including routing area updates and packet handovers • Discuss the procedural aspects of UMTS mobility and interworking, including soft handovers, hard handovers and RNC relocation

This course provides an end-to-end view of PS network domain procedures. GPRS architecture and protocols, initial procedures, PS operation and mobility are all discussed. This course uses the Iris Session Analyzer (ISA) to examine 2G/3G device interaction in the PS network as well as for end-to-end operational analysis (e.g., network attach and call establishment).

Who Should Attend This Course Engineers and personnel who will be actively involved in the maintenance of 2G/3G networks.

Prerequisites

Objectives

Those attending should have a good understanding of telecommunications networks and have attended the Iris User training course.

This course focuses on the procedural aspects of the PS domain. It is comprised of lecture and hands-on learning. Upon successful completion of the course, participants will be able to:

Duration

• Describe the GPRS architecture and its key protocols • Examine the key databases used in the PS domain: HLR and EIR • Discuss initial GPRA procedures, including GPRS mobility management states and GRPS security capabilities • Track the end to end GPRS attach process, including the combined attach and pooling • Describe the UMTS PS architecture and its key protocols • Discuss UMTS initial procedures, including UMTS mobility management states and associated security capabilities (UMTS-AKA) • Track the end to end UMTS GPRS attach process, including combined attach • Explore the packet switched operational aspects of GPRS, including PDP context management (active, modify, delete) and GPRS data transfer • Examine the interworking characteristics between GSM and GPRS-suspend and resume and DTM • Explore the packet switched operational aspects of UMTS, including PDP context management, data transfer and direct tunnel • Discuss the procedural aspects of

2 days

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site.

Certification Mastering Packet Switched Networks is part of the 2G/3G Data Certification Passport. Upon completion of this course and Troubleshooting Packet Switched Networks, participants can take the online examination. Those who pass the examination will be awarded the “Tektronix Communications Certified Professional” accreditation.

University Validation The “Tektronix Communications Certified Professional” curriculum is validated by Middlesex University. Participants may count this certification towards postgraduate programs in Mobile Telecommunications Engineering at Middlesex University. To learn more about this exciting opportunity, visit: www.mpirical.com/pages/MSC

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Course Title:

2G/3G Data Certification Passport Troubleshooting Packet Switched Networks • Explore the common procedures associated with GPRS/UMTS mobility, including RAU, PS handovers (including failures), and relocation procedures • Outline the requirements for GPRS/ UMTS interworking

This course provides a detailed analysis of the procedures and protocols encountered in an IMS network. IMS architecture, SIP, Registration, Session Establishment and IMS based Voice services are all explored in this comprehensive 3 day course. Iris Session Analyzer (ISA) is used to run trace files and fault scenarios to aid in learning and troubleshooting.

Note: Interfaces and associated procedure analysis is subject to Iris Access and network configuration

Who Should Attend This Course Engineers and personnel who will be actively involved in troubleshooting 2G/3G networks.

Objectives

Prerequisites

The course is comprised of lecture and hands-on learning. Participants who successfully complete the course will be able to perform the following:

Those attending should have attended Mastering Packet Switched Networks.

• Discover the location of both 3GPP and non-3GPP standardization documents • Catalog the details of a GPRS/UMTS IMSI attach procedure • Examine the concepts of SGSN pooling • Define the security aspects and capabilities of GPRS/UMTS, including how encryption and authentication is achieved • Summarize the protocols found on the Gb interface such as BSSGP, Network Service, DTAP • Outline the protocols used for database interaction, such as MAP TCAP, and CAP • Examine the protocols found on the IuPS interface: RANAP, NAS, and GTP • Outline the Iub and Iur protocols: NBAP and RNSAP • Explore the use of Sigtran in the PS domain, including SCTP and adaptation layers • Discuss the use of AAA protocols such as RADIUS and Diameter, including their operation on the Gx and Gy interfaces • Catalog the detailed aspects of GPRS/ UMTS packet switched operation, including: primary/secondary PDP contexts, TFTs, PDP Context failures, suspend and resume, and dual transfer mode

2 days

Duration Recommendation This course is Instructor led Training (ILT) delivered at the customer site.

Certification Troubleshooting Packet Switched Networks is part of the 2G/3G Data Certification Passport. Upon completion of “Mastering Packet Switched Networks” and this course, participants can take the online examination. Those who pass the examination will be awarded the “Tektronix Communications Certified Professional” accreditation.

University Validation The “Tektronix Communications Certified Professional” curriculum is validated by Middlesex University. Participants may count this certification towards postgraduate programs in Mobile Telecommunications Engineering at Middlesex University. To learn more about this exciting opportunity, visit: www.mpirical.com/pages/MSC

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Course Title:

2G/3G Voice Certification Passport Mastering Circuit Switched (CS) Networks Location Area Updates and handovers • Discuss the procedural aspects or UMTS mobility and inter-working, including soft handovers, hard handovers, and RNC relocation

This course provides an end-to-end view of mobile network procedures in the CS domain. GSM/UMTS architecture, Initial Procedures, CS operation and mobility are all discussed. The course uses the Iris Session Analyzer (ISA) for capturing 2G/3G devices interacting with the CS network. In addition, ISA is used to analyze end to end operation (e.g., network attach and call establishment).

Note: Interfaces and associated procedure analysis is subject to Iris Access and network configuration

Who Should Attend This Course Engineers and personnel who will be actively involved in the maintenance of 2G/3G networks.

Objectives

Prerequisites

Participants who successfully complete this hands-on and lecture-based course will be able to:

Those attending should have a good understanding of telecommunications networks and have attended the Iris User training course.

• Describe the GSM CS architecture and its key protocols • Examine the key databases use in the CS domain: HLR, VLR, and EIR • Discuss the initial procedures associated with GSM, including GMS mobility management states and GSMs security capabilities • Track the GSM IMSI attach process end to end • Describe the composition and the key protocols found in the UMTS CS architecture • Discuss the initial procedures associated with UMTS, including UMTS mobility management states and associated security capabilities (UMS-AKA) • Track the UMTS IMSI attach process end to end • Explore GSM circuit switched operations, including MO/MT call establishment and call control/billing • Examine the end to end delivery process behind SMS (MO and MT) • Explore the circuit switched operational aspects of UMTS, including MO/MT call establishment and codec usage • Consider GSM and UMTS roaming scenarios, with focus on MO and Mt call scenarios • Discuss the procedural aspects of GSM mobility and inter-working, including

Duration 2 days

Recommendation This course is Instructor led Training (ILT) delivered at the customer site.

Certification As part of the 2G/3G Voice Certification Passport, completion of this course and “Troubleshooting Circuit Switched Networks” qualifies participants to take an additional online examination, which, if passed, provides official accreditation as a “Tektronix Communications Certified Professional.”

University Validation The “Tektronix Communications Certified Professional” curriculum is validated by Middlesex University. Participants may count this certification towards postgraduate programs in Mobile Telecommunications Engineering at Middlesex University. To learn more about this exciting opportunity, visit: www.mpirical.com/pages/MSC

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Course Title:

2G/3G Voice Certification Passport Troubleshooting Circuit Switched Networks • Explore the common procedures associated with GSM/UMTS mobility, including LAU, handovers (including failures), and relocation procedures

This course provides a detailed analysis of GSM/UMTS procedures and protocols in the circuit switched (CS) domain. Both 3GPP and non-3GPP protocols are described in detail, with all protocols put into context through detailed exploration of IMSI attach, MO and MT calls, and mobility. Iris Session Analyzer (ISA) is used to run trace files and fault scenarios.

Note: Interfaces and associated procedure analysis is subject to Iris Access and network configuration

Who Should Attend This Course Engineers and personnel who will be actively involved in troubleshooting 2G/3G networks

Prerequisites Participants should have a good understanding of telecommunications networks and have attended “Mastering Circuit Switched Networks.”

Objectives Participants who successfully complete this hands-on and lecture-based course will be able to:

Duration

• Discover the location of both 3GPP and non-3GPP standardization documents • Catalog the details of a GPRS/UMTS IMSI attach procedure, including pooling and security • Summarize the protocols found on the A interface such as BSSAP, DTAP, and SCCP • Outline the protocols used for database interaction, such as MAP, TCAP, and CAP • Examine the protocols found on the IsCS interface: RANAP and NAS • Outline the Iub and Iur protocols: NBAP and RNSAP • Explore the use of Sigtran in the CS domain, including SCTP and adaptation layers • Show how DIP and BICC can be utilized for call establishment procedures • Examine the use of H.248, including transactions, packages, and message flows • Track the usage of SDP as part of a call establishment procedure • Consider the media plane aspects of the CS Domain: RTP, RTCP, and Codecs • Catalog the detailed operation of MO and MT call procedures, both GSM and UMTS • Examine the protocols used in the delivery of SMS: TP, RP, and CP

3 days

Recommendation This course is Instructor led Training (ILT) delivered at the customer site.

Certification Troubleshooting Circuit Switched Networks is part of the 2G/3G Voice Certification Passport. Upon completion Mastering Circuit Switched Networks and this course, participants can take the online examination. Those who pass the examination will be awarded the “Tektronix Communications Certified Professional” accreditation.

University Validation The “Tektronix Communications Certified Professional” curriculum is validated by Middlesex University. Participants may count this certification towards postgraduate programs in Mobile Telecommunications Engineering at Middlesex University. To learn more about this exciting opportunity, visit: www.mpirical.com/pages/MSC

26

Course Title:

touchpoint PreCAT (Customer Acceptance Testing) This course is specifically designed for the test team. It provides a high-level overview of all the systems and gives attendees enough information to perform the CAT (Customer Acceptance Testing) successfully.

Objectives

issues and to make sure the data is correct • Perform the necessary CAT tests in Business Objects

Upon successful completion of this course, participants will be able to: • Explain the concept of CEM (customer engagement management) • Provide an overview of how touchpoint works • Explain how to manage the data in touchpoint • Describe how to perform data analysis using the touchpoint application • Describe counters and distributions and how they are used in touchpoint • Demonstrate graphing and how to extract useful data using graphs • Create alarms using the alarms feature in touchpoint and how to perform the CAT testing to ensure this feature is working correctly • Create and test the reports in order to successfully complete the CAT tests • Demonstrate how to administrate the touchpoint suite of applications • Use the Portal 360 to create portlets and create dashboards for other users • Utilize the customer care application to help subscribers with troubleshooting

Who Should Attend This Course This course is intended for personnel who will perform the Customer Acceptance Testing on the touchpoint suite of applications.

Prerequisites None

Duration 1 day

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site. This course does not replace the touchpoint curriculum and attendees are encouraged to continue with touchpoint User.

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Course Title:

touchpoint User

This course covers touchpoint’s three main user interfaces (UIs), which includes the 360 Portal and the Customer Query Module (CQM). The touchpoint Customer Experience Management (CEM) approach is described to participants who learn the role of customer experience indicators, counters, and distributions as well as how to create charts and graphs, view alarms, and generate reports. The web-based 360 Portal is used to demonstrate the creation of personal portlets (small windows) that help users quickly access daily task related data. The CQM is utilized to generate success/failure indicators for customers and customer groups and for viewing live event data for individual customers.

Objectives

Who Should Attend This Course

This course is designed for those who are new to customer experience management (CEM). Upon completion of this course the participant will be able to:

This course is intended for personnel who will be using the basic functions of touchpoint to extract information related to their customers’ experiences.

• Explain what touchpoint does and how it does it • Describe the differences between counter and distribution information • Explain how grouping in touchpoint works • Describe the services and indexes • Run graphs in the main touchpoint application • Use the Customer Query Module (where applicable) to locate live and general data relating to a customer or a customer group • Create personalized pages in Portal 360 as well as join communities to view public pages

Prerequisites A working knowledge of telecommunications is needed, including an understanding of telecommunications network architecture and services offered by an operator.

Duration 1 day

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site.

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Course Title:

touchpoint Advanced User

The touchpoint Advanced User course is an advanced training session that builds on the knowledge acquired in the touchpoint User course. It introduces the setup of services tracking, expressions, alarms, reports and Service Level Management features.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for individuals who will be using the touchpoint suite of applications to extract more advanced information about Customer Experience Management.

• Describe the use of the services section in touchpoint • Describe the use of expressions and how they can extend the capability of CEIs • Identify the benefits of alarms and proactive monitoring • Describe how to drill down to more specific data using reports • Demonstrate how to manage and use expressions • Setup and manage alarms • Schedule and run reports and report templates

Prerequisites Completion of the “touchpoint User” course, or experience using touchpoint regularly

Duration 1 day

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site.

29

Course Title:

touchpoint Customer Care

Touchpoint Customer Care is designed to introduce the participant to touchpoint and the Customer Query Module. It is specifically designed for Customer Care staff who need a quick introduction to CEM (Customer Experience Management) and the skills to quickly view information relating to a customer or group of customers.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for individuals that work in Customer Care and will be using the Customer Query Module application.

• Describe how touchpoint works • Use the Customer Query Module to troubleshoot customer and customer group issues • Demonstrate how to find out what errors the customer is getting, what location they are in, and what handset they are using • Demonstrate how to use the Customer Care GUI to locate live and general data relating to a customer or a customer group

Prerequisites None

Duration 1 day

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site.

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Course Title:

touchpoint Business Objects Reports Design This course is designed for individuals who already have experience designing reports in Business Objects and would like to be familiar with the touchpoint set of universes. Individuals who do not have experience designing reports in Business Objects should take a report design course with SAP/Business Objects authorized training resellers prior to this course. This course reviews universes available for touchpoint and focus on selecting the correct universes, KPI’s and objects to create reports that give the most value to the customer. This course also discusses best practices for designing reports using the different types of touchpoint data.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for individuals who will be creating advanced CEM (Customer Experience Management) reports using Business Objects.

• Identify the available touchpoint universes and their structure • Describe touchpoint dimensions and measures • Describe the report workflow • Describe how to design a reports using counters • Explain how to design a report using distributions • Select and use the correct objects, filters, and dimensions • Create reports using best practices

Prerequisites Experience designing reports with Business Objects

Duration 1 day

Recommendation This course is Instructor-led Training (ILT) and delivered at the customer site.

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Course Title:

touchpoint System Administration

touchpoint System Administration is designed for IT Administrators, first level support individuals, and others who would like to have a better understanding of the way touchpoint operates. The course begins with an introduction to touchpoint and CEM. Next, the course covers the technical elements of the touchpoint system, where participants learn how to monitor and troubleshoot. Participants will also learn when to contact Tektronix Communications support. Finally, the course discusses user administration and access control using the 360 Portal.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for touchpoint administrators.

• Explain the concept of CEM (Customer Experience Management) • Provide an overview of how touchpoint works • Identify the main nodes and processes of touchpoint • Describe the customer specific configuration of their system • Explain data movement through the different servers • Identify elements and their role • Describe how to start, stop, and view logs of different elements • Create users and assign different permissions to each user • Describe the system alarms and how to stop them from triggering • Troubleshoot basic issues

Prerequisites IT experience is necessary.

Duration 1 day

Recommendation This course is Instructor-led Training (ILT) delivered at the customer site.

32

Course Title:

ProAction User and Administration

ProAction is an action server with a user interface based on the touchpoint database. It enables operators to find “events of interest” and take action on them. This course is designed for individuals who already have experience with administrating touchpoint and are familiar with touchpoint and traffic on their own network.

Objectives

Who Should Attend This Course

Upon completion of this course the participant will be able to:

This course is intended for individuals who will be using the ProAction Application on a daily basis.

• Describe the main features and functions of ProAction • Describe how ProAction works • List possible use cases that ProAction can perform to benefit their business • Describe how to create event streams that filter certain events from the network • Demonstrate how to create rules that perform actions on these events • Explain how to get the most out of the various features of ProAction, such as the search, dashboard, and statistic features • Describe the ProAction system architecture • Describe the data flow through the ProAction application • Identify when the system has issues and list the steps to troubleshoot them • Search through logs and statistics to help with troubleshooting

Prerequisites Experience in touchpoint applications and with network traffic flows

Duration 1 day

Recommendation This course is Instructor-led Training (ILT) and delivered at the customer site.

33

Course Title:

Roaming and Interconnect Assurance (RIA) User This course teaches the fundamentals of using the Roaming and Interconnect (RIA) system to proactively manage the roaming service and the partner operators (roaming partner PLMNs and interconnect carrier partners). The participant will learn how to user the graphical user interface, applications, and tools provided by the RIA system. This lecture-based course includes hands-on exercises and high-value use cases to reinforce key objectives.

Objectives

• Identify and describe how to configure, edit, and view alarms • Identify Roaming Use Cases and associated reports, call detail records etc. • Identify Interconnect Use Cases and associated reports, call detail records, etc. • Identify how to validate that the network is producing correct data analysis

Upon successful completion of this course, the participant will be able to: • Recognize how to access RIA documentation and online help • Identify the purpose, features, and benefits of RIA • Identify Roaming, Mobility, and Interconnect performance concepts • Identify RIA protocol support • Identify RIA standard features • Identify RIA optional purchasable features • Launch the RIA Interface application • Add and modify user account and role information • Create and customize RIA interface portlets • Identify and describe the Roaming Performance component and services • Describe Interconnect Mobility Dashboard and KPI panels • Identify and describe the Interconnect Voice Performance component and services • Describe Interconnect Voice Dashboard and KPI panels

Who Should Attend This Course This course is intended for personnel who use the RIA system on a daily basis for Network Surveillance and Performance Monitoring.

Prerequisites Prior to attending this course, it is recommended that you have a working knowledge of telecommunications protocols.

Duration 2 days

Recommendation This Instructor-led Training (ILT) course is delivered at the customer site.

34

Course Title:

Unified Assurance (UA) Workshop (6.12.2) This workshop provides participants with the training needed in order to use their specific Unified Assurance application to generate and interpret data for their network. Participants will learn the fundamentals needed to manage their telecommunications network and to interpret data cubes, graphs, reports, and alarms. The course is comprised of lecture and hands-on exercises to reinforce key objectives.

Objectives

Who Should Attend This Course

Upon successful completion of this workshop, participants will be able to do the following:

This course is intended for personnel who use the Unified Assurance applications on a daily basis to proactively monitor and troubleshoot traffic or system performance. It is also intended for system administrators who configure and maintain the Unified Assurance application.

• Identify and describe system services • Identify and describe system components • Identify and describe system external elements • Describe Cognos Upfront • Describe Cognos PowerPlay • Configure a system login • Describe Cognos BI • Describe personal profile editing • Configure a session timeout • Identify and describe system alarms

Prerequisites Knowledge of GeoProbe SpImain menu, Bullseye Alarms, and familiarity with the GeoProbe CDR application. Basic knowledge of online analytical processing (OLAP). It is recommended that the participant complete the “GeoProbe User” course prior taking the UA Workshop.

Duration 1 day

Recommendation It is highly recommended that this workshop be conducted on-site on an in-service customer system. When on-site training is requested, it must be conducted on fully operational GeoProbe and Unified Assurance systems (some hands-on labs may be limited to lecture only to avoid disrupting the in-service GeoProbe and United Assurance systems). 35

About this Document: The information contained in this document is subject to change without notice and does not carry any contractual obligation for Tektronix Communications. Tektronix Communications reserves the right to make changes to any products or services described in this document at any time without notice. Tektronix Communications shall not be held responsible for the direct or indirect consequences of the use of the information contained in this document. Copyright © Tektronix. All rights reserved. Tektronix products are covered by U.S. and foreign patents, issued and pending. Information in this publication supersedes that in all previously published material. Specification and price change privileges reserved. TEKTRONIX and TEK are registered trademarks of Tektronix, Inc. All other trade names referenced are the service marks, trademarks or registered trademarks of their respective companies. CMW-29238-1