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INDEX – HOME HOME • Ellis News - Announcements/New Features • Shopping Report Dashboard - Reporting & Trending Data & Graphs for Shopping Reports
• Resident Survey Dashboard - Reporting & Trending Data & Graphs for Resident Surveys
• Customer Sentiment Dashboard - Reporting & Trending Data & Graphs for Renter’s Voice
GETTING STARTED & TRAINING MATERIALS • Shopping Reports, Resident Surveys, and Customer Sentiment (Renter’s Voice) - Understanding the Dashboards, How-To Documentation, Help Menu Explanations, Training Quick Tips, Webinar Training, & More
SHOPPING REPORT EVALUATIONS • Shopping Dashboard, Online Performance Training, Order Status, View Completed Evaluations, Basic Benchmark, Summary Data, and Evaluation Forms RESIDENT SURVEYS • Survey and Customer Sentiment Dashboards, Accountability/Respond to Surveys, Blank Survey Forms, and Completed Surveys RENTER’S VOICE • Customer Sentiment Dashboard and Accountability/Respond to Reviews
Copyright © 2013 Ellis, Partners in Management Solutions. All Rights Reserved.
INDEX - GETTING STARTED & TRAINING MATERIALS GETTING STARTED & TRAINING MATERIALS • Shopping Reports o Product Overview - Program introduction and implementation
o Understanding Reporting/Dashboard - How-To o o o o o
Documentation, Help Menu Explanations Sample Training Shops - Examples of the different shopping report evaluations offered by Ellis Training Quick Tips - Selection of training materials on different aspects of the sales process Webinar Training - Descriptions, slides, and recordings of Ellis and Renter’s Voice training webinars Order a Shop - Place a new order for shops Dispute a Shop – Submit a dispute on a completed shopping report evaluation
• Resident Surveys o Product Overview - Program introduction and
implementation , Action plans, Personality/generational data o Understanding Reporting/Dashboard - How-To Documentation, Help Menu Explanations o Training Quick Tips - Selection of training materials on different aspects of the survey process o Webinar Training - Descriptions, slides, and recordings of Ellis and Renter’s Voice training webinars
• Customer Sentiment (Renter’s Voice) o Product Overview - Program introduction and implementation , Text analytics explanation
o Understanding Reporting/Dashboard - How-To
Documentation, Help Menu Explanations o Training Quick Tips - Selection of training materials on different aspects of the review process o Webinar Training - Descriptions, slides, and recordings of Ellis and Renter’s Voice training webinars
Copyright © 2013 Ellis, Partners in Management Solutions. All Rights Reserved.
INDEX – SHOPPING REPORT EVALUATIONS SHOPPING REPORT EVALUATIONS • Shopping Report Dashboard - Reporting & Trending Data & Graphs for Shopping Reports
• Online Performance Training Results - Results/Status of Online • • •
Performance-Based Training on Shopping Reports Order Status - View Progress of Shops You’ve Ordered Shopping Reports Posted in Last 7 Days - View Recently Completed Shopping Report Evaluations Find a Shopping Report - Look Up a Specific Completed Shopping Report Evaluation Basic Benchmark - Benchmark Scores for Previous Quarter
• • Telephone/Onsite Evaluation o Blank Report – View blank shopping report o Opportunities to Improve – View data on missed questions o o o o
from completed evaluations Advanced Benchmark - View/download benchmark scores by question from completed evaluations for a desired date range Summary Data – View/download summary shop scores from completed evaluations for a desired date range Summary Data Raw Scores (optional) – View download summary shop score data as raw values instead of percentage values The Customer Experience – View /download summary Customer Experience data from completed evaluations for a desired date range
• Recorded Telephone and Internet Evaluations o Blank Report – View blank shopping report o Opportunities to Improve – View data on missed questions from completed evaluations o Summary Data – View/download summary shop scores from completed evaluations for a desired date range
• Video Evaluation o Blank Report – View blank shopping report o Opportunities to Improve – View data on missed questions from completed evaluations o Summary Data – View/download summary shop scores from completed evaluations for a desired date range o The Customer Experience – View /download summary Customer Experience data from completed evaluations for a desired date range
Copyright © 2013 Ellis, Partners in Management Solutions. All Rights Reserved.
INDEX – RESIDENT SURVEYS & RENTERS’S VOICE RESIDENT SURVEYS • Resident Survey Dashboard - Reporting & Trending Data & Graphs for Resident Surveys
• Customer Sentiment Dashboard - Reporting &
Trending Data & Graphs for Graphs for Renter’s Voice • Accountability/Respond to Surveys - View/Respond to Completed Surveys • Blank Survey Forms - View Survey Forms Used for Your Surveys: Lead Conversion, Move In, Maintenance, Prerenewal, and Move Out • Completed Surveys - View Completed Surveys of each type conducted
RENTER’S VOICE • Customer Sentiment Dashboard - Reporting & Trending Data & Graphs for Renter’s Voice
• Accountability/Respond to Reviews - View/Respond to Reviews on Renter’s Voice
Copyright © 2013 Ellis, Partners in Management Solutions. All Rights Reserved.