CUSTOMER FEEDBACK REPORT
for
DuraCraft Siding & Window Co Customer Feedback Summary Of 339 customers surveyed, 221 responded Likely to Recommend 96% Sales Solutions 99%
372 South Main Street Alpharetta , GA 30009 (770) 921-1992 www.duracraftatlanta.com GUILDMEMBER SINCE 2016 As a GuildQuality Guildmember, DuraCraft Siding & Window Co relies
Concern For Needs 98% Communication 93%
on our customer surveying to help them deliver an exceptional customer experience. We have surveyed customers on
Follow Up 94% Professional & Organized 95%
behalf of DuraCraft Siding & Window Co in Marietta, GA; Lawrenceville, GA; Alpharetta, GA; Roswell, GA; Atlanta, GA; Acworth, GA; Kennesaw, GA; Decatur, GA; Duluth,
Problem Resolution 96%
GA; Cumming, GA; and 40 other cities in Georgia.
Project Manager Professionalism 97%
In this report, DuraCraft Siding & Window Co has published a
Quality: Workmanship/Materials/Crew 97%
summary of the customer feedback they've received since they joined
Value 100%
GuildQuality in January 2016. In that time, 221 out of 339 customers (65%) responded to a GuildQuality satisfaction survey, with the most
Recent Reviews & Published Comments REVIEW
Jimmy B. Marietta, GA Oct 14, 2016 REVIEW
Linda N. Alpharetta, GA Sep 29, 2016
Page 1 of 6
They did a quality job and done on time. It was better than I thought.
We spoke with several companies to get estimates for replacing the wood siding with Hardiplank and new gutters. They were the lowest quote we received but sat on the estimates for a while. We spoke with others who used DuraCraft for siding and seemed pleased with the job so we booked our job. The job...
Visit www.guildquality.com to learn more about the customer feedback in this report. Visit www.duracraftatlanta.com for more about DuraCraft Siding & Window Co.
recent response in December 2016.
CUSTOMER FEEDBACK REPORT
for
DuraCraft Siding & Window Co REVIEW
Jewell M. Newnan, GA Sep 07, 2016
DuraCraft Siding & Window Company resided and painted my home. They are a reliable, reputable Company to do business with. As with any business deals just make sure that the written contract has everything that you want done or have discussed on your project is included in the written contract.
372 South Main Street Alpharetta , GA 30009 (770) 921-1992 www.duracraftatlanta.com GUILDMEMBER SINCE 2016 As a GuildQuality Guildmember, DuraCraft Siding & Window Co relies
REVIEW
I am pleased with all aspects of the job.
Edna A. Jonesboro, GA Jul 21, 2016
on our customer surveying to help them deliver an exceptional customer experience. We have surveyed customers on
REVIEW
Charles A. Roswell, GA Jul 20, 2016
I found DuraCraft to be very professional in all aspects of their service. The salesman was very responsive and available when I needed to speak to him. He listened to our issues and reacted to every concern in the contract signing.They assigned a super team to install the hardie board and shingles....
behalf of DuraCraft Siding & Window Co in Marietta, GA; Lawrenceville, GA; Alpharetta, GA; Roswell, GA; Atlanta, GA; Acworth, GA; Kennesaw, GA; Decatur, GA; Duluth, GA; Cumming, GA; and 40 other cities in Georgia. In this report, DuraCraft Siding &
REVIEW
Chris A. Alpharetta, GA May 31, 2016
The team at DuraCraft were great. They ensured that everything was done to my satisfaction, money well spent.
Window Co has published a summary of the customer feedback they've received since they joined GuildQuality in January 2016. In that time, 221 out of 339 customers
REVIEW
Rich B. Tucker, GA May 03, 2016
REVIEW
Ann D. Atlanta, GA Jan 26, 2016
Page 2 of 6
They were great to work with, and exceeded our expectations. They had a exceptional crew that worked diligently, was courteous, and met our every need. I was very satisfied with them, they went above, and beyond.
Visit www.guildquality.com to learn more about the customer feedback in this report. Visit www.duracraftatlanta.com for more about DuraCraft Siding & Window Co.
(65%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2016.
CUSTOMER FEEDBACK REPORT
for
DuraCraft Siding & Window Co REVIEW
Gary P. Roswell, GA Jan 20, 2016
The DuroaCraft Company went beyond expectations in professionalism, quality, punctuality, and courtesy from beginning to end of the job and beyond. I would recommend then to anyone.
372 South Main Street Alpharetta , GA 30009 (770) 921-1992 www.duracraftatlanta.com GUILDMEMBER SINCE 2016
REVIEW
Steve C. Loganville, GA Oct 27, 2015
I was known as a perfectionist with over 25 yrs. of experience in carpentry and painting having my own contracting business, but I was schooled by some true artist. The siding and paint are beyond anything I ever imagined. Some of the comments my friends have made after seeing my house were "It looks...
As a GuildQuality Guildmember, DuraCraft Siding & Window Co relies on our customer surveying to help them deliver an exceptional customer experience. We have surveyed customers on behalf of DuraCraft Siding & Window
REVIEW
Zelma C. Alpharetta, GA Sep 25, 2015
Their painters, Antonio and Jason, were excellent. They were the best painters I ever had. They were really good!
Co in Marietta, GA; Lawrenceville, GA; Alpharetta, GA; Roswell, GA; Atlanta, GA; Acworth, GA; Kennesaw, GA; Decatur, GA; Duluth, GA; Cumming, GA; and 40 other
REVIEW
Mark D. Roswell, GA Jul 01, 2015
I was very pleased with the value I received. In terms of other people's estimates on cost they were well under everyone else's and the quality of what they provided was superior to anything I have seen on the market.
cities in Georgia. In this report, DuraCraft Siding & Window Co has published a summary of the customer feedback they've received since they joined GuildQuality in January 2016. In that
REVIEW
Mitchell H. Kennesaw, GA Nov 12, 2013
REVIEW
Debra C. Sandy Springs, GA Sep 18, 2013
Page 3 of 6
DuraCraft was in the neighborhood working on my neighbors house, I decided to stop and take a look, the craftmanship was there, thats when I decided to call duracraft and get a quote to replace the siding on my house.The price was resonable, so I let them go ahead and do the job and glad I did, it really... DuraCraft provided a quality professional product and experience. We couldn't be happier with the work they did. Our home is beautiful and makes us smile every time we come and go.
Visit www.guildquality.com to learn more about the customer feedback in this report. Visit www.duracraftatlanta.com for more about DuraCraft Siding & Window Co.
time, 221 out of 339 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2016.
CUSTOMER FEEDBACK REPORT
for
DuraCraft Siding & Window Co REVIEW
Vaughn M. Alpharetta, GA Aug 21, 2013
DuraCraft presented me with a good plan for my exterior remodeling project. The plan was fairly priced, performed on time and was done in a way that exceeded my expectations.
372 South Main Street Alpharetta , GA 30009 (770) 921-1992 www.duracraftatlanta.com GUILDMEMBER SINCE 2016
REVIEW
Mark P. Loganville, GA Dec 19, 2012
From quote to completion of our re-siding project, Duracraft of Georgia was a class act. They have a very good record of recommendations. Their sales approach was straightforward. Their quoted price was reasonable. Crews were on-site when they were supposed to be and kept us informed about any work...
As a GuildQuality Guildmember, DuraCraft Siding & Window Co relies on our customer surveying to help them deliver an exceptional customer experience. We have surveyed customers on behalf of DuraCraft Siding & Window
COMMENT
Additional Comment Dec 13, 2012
Angela was very helpful on the phone. We enjoyed working with Steve Mott. He was exceptional and very helpful.
Co in Marietta, GA; Lawrenceville, GA; Alpharetta, GA; Roswell, GA; Atlanta, GA; Acworth, GA; Kennesaw, GA; Decatur, GA; Duluth,
COMMENT
Additional Comment Oct 19, 2012
DuraCraft is a good contracting company that provides quality work. They are reliable and very customer satisfaction oriented. I was very pleased with the entire experience working with DuraCraft and all of the people involved. Siding and gutters are their strengths but they will correct anything you...
GA; Cumming, GA; and 40 other cities in Georgia. In this report, DuraCraft Siding & Window Co has published a summary of the customer feedback they've received since they joined GuildQuality in January 2016. In that time, 221 out of 339 customers
COMMENT
Additional Comment Oct 19, 2012
COMMENT
Additional Comment Oct 10, 2012
Page 4 of 6
I would like to recognize Angela, Tommy Taylor, T.C. Boothe, and Waltior for their exceptional services. Angela is wonderful at keeping the client up to date on anything related to their project. She did all of the scheduling and coordinating. She is a great contact between the client and the company.... I was most satisfied with the craftsmanship of the crew.
Visit www.guildquality.com to learn more about the customer feedback in this report. Visit www.duracraftatlanta.com for more about DuraCraft Siding & Window Co.
(65%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2016.
CUSTOMER FEEDBACK REPORT
for
DuraCraft Siding & Window Co COMMENT
Additional Comment Aug 18, 2012
COMMENT
Additional Comment Aug 18, 2012
DuraCraft exceeded my expectations. They knocked it out so fast, and they were so professional about it and so clean. I was so surprised. I had very low expectations because of my previous experience with a contractor. Everything was surprisingly smooth. I was very impressed with how smoothly it went. When you have something that big going on, you're thinking about how everything could go wrong, but the guys took care of it. When I got home from work it was all done and it looked great.
372 South Main Street Alpharetta , GA 30009 (770) 921-1992 www.duracraftatlanta.com GUILDMEMBER SINCE 2016 As a GuildQuality Guildmember, DuraCraft Siding & Window Co relies on our customer surveying to help them deliver an exceptional customer experience. We have surveyed customers on behalf of DuraCraft Siding & Window Co in Marietta, GA; Lawrenceville,
REVIEW
Jose R. Decatur, GA Aug 18, 2012
REVIEW
Felicia M. Marietta, GA Aug 15, 2012
I was very satisfied with the workmanship, the craftsmanship and the professionalism. I would definitely use DuraCraft again for future projects and I would definitely recommend them to anybody.
GA; Alpharetta, GA; Roswell, GA;
I was most satisfied with Duracraft of Georgia in the following areas: the work was meticulously done, they were very careful, and everything lived up to my expectations. I am very satisfied with final product.
In this report, DuraCraft Siding &
Atlanta, GA; Acworth, GA; Kennesaw, GA; Decatur, GA; Duluth, GA; Cumming, GA; and 40 other cities in Georgia.
Window Co has published a summary of the customer feedback they've received since they joined GuildQuality in January 2016. In that time, 221 out of 339 customers
REVIEW
T.A.K. Buford, GA Aug 10, 2012 COMMENT
I was pleased with the job DuraCraft did for us, their timeliness, and how quickly they were to respond to issues and problems that came up.
I was most satisfied with their communication.
Additional Comment Aug 04, 2012 REVIEW
Rob M. Kennesaw, GA Aug 03, 2012
Page 5 of 6
The professionalism of our salesperson was incredible. The workmanship and quality of the siding installation was great, and t The painters finished with top-notch quality in their craftsmanship. Couldn't be happier.m. (unless it was free.. :-) ).
Visit www.guildquality.com to learn more about the customer feedback in this report. Visit www.duracraftatlanta.com for more about DuraCraft Siding & Window Co.
(65%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2016.
CUSTOMER FEEDBACK REPORT
for
DuraCraft Siding & Window Co COMMENT
They did a good job.
Additional Comment Aug 02, 2012 COMMENT
Additional Comment Jul 27, 2012
The area where I was most satisfied with DuraCraft of Georgia Siding & Window Co was they got the job done fast and efficiently.
372 South Main Street Alpharetta , GA 30009 (770) 921-1992 www.duracraftatlanta.com GUILDMEMBER SINCE 2016 As a GuildQuality Guildmember, DuraCraft Siding & Window Co relies
COMMENT
I was satisfied with how fast the project was finished.
Additional Comment Jul 27, 2012
on our customer surveying to help them deliver an exceptional customer experience. We have surveyed customers on behalf of DuraCraft Siding & Window Co in Marietta, GA; Lawrenceville, GA; Alpharetta, GA; Roswell, GA; Atlanta, GA; Acworth, GA; Kennesaw, GA; Decatur, GA; Duluth, GA; Cumming, GA; and 40 other cities in Georgia. In this report, DuraCraft Siding & Window Co has published a summary of the customer feedback they've received since they joined GuildQuality in January 2016. In that time, 221 out of 339 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2016.
Page 6 of 6
Visit www.guildquality.com to learn more about the customer feedback in this report. Visit www.duracraftatlanta.com for more about DuraCraft Siding & Window Co.
