Cruzer Enterprise USB Drive User Guide Revision 1.0 Document No. UG-CRE-0507-14 May, 2007
SanDisk Corporation Corporate Headquarters • 601 McCarthy Blvd. • Milpitas, CA 95035 Phone (408) 801-1000 • Fax (408) 801-8657 www.sandisk.com
Cruzer Enterprise USB Drive
User Guide Revision 1.0
Table of Contents 1. Overview ........................................................................................................................................... 3 2. System Requirements....................................................................................................................... 3 3. Getting Started ................................................................................................................................. 4 3.1 3.2
Installing the Driver ...................................................................................................................... 4 Initializing the Device ................................................................................................................... 4
4. Using your Cruzer Enterprise USB Drive...................................................................................... 7 4.1 4.2 4.3 4.4 4.4.1 4.4.2 4.5 4.6 4.7 4.8 4.9
Logging on to the Cruzer Enterprise USB Drive .......................................................................... 7 Forgetting Your Password............................................................................................................. 8 Viewing Your Contact Information .............................................................................................. 9 Accessing your Cruzer Enterprise USB Drive ............................................................................ 10 Using My Computer to Access the Cruzer Enterprise USB Drive.............................................. 10 Using the Cruzer Enterprise Icon on the System Tray ................................................................ 11 Changing Your Settings .............................................................................................................. 12 Formatting the Cruzer Enterprise USB Drive ............................................................................. 13 Getting Online Support ............................................................................................................... 14 About the Cruzer Enterprise USB Drive ..................................................................................... 15 Removing the Cruzer Enterprise USB Drive .............................................................................. 16
5. Frequently Asked Questions (FAQs) ............................................................................................ 17
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Overview
This document is designed to help you become familiar with the Cruzer Enterprise USB Drive. Cruzer Enterprise USB Drive offers the following features: •
Cruzer Enterprise USB Drive is 2.0 High Speed compliant and 1.1 Full Speed compatible
•
The drive is fully secured using a sophisticated password mechanism
•
Cruzer Enterprise USB Drive includes a 256-bit AES hardware-based encryption
•
Ultra fast transfer speeds of 24 read / 20 write megabytes per second
The Cruzer Enterprise USB Drive can be managed using the Cruzer Enterprise CMC, a software based interface that provides corporate networks with security against internal threats and loss of corporate sensitive data, while securing data residing on corporate issued Cruzer Enterprise USB Drives.
Why Use the Cruzer Enterprise USB Drive? As with any USB Flash drive, the Cruzer Enterprise USB Drive can be used to store data. However, all information on the Cruzer Enterprise USB Drive is securely stored and encrypted with a 256-bit AES hardware based encryption. It is also secured using a sophisticated password protection method. In addition, the Cruzer Enterprise USB Drive includes a “lockdown” mode for enhanced security. This lockdown feature will lock the Cruzer Enterprise USB Drive whenever a maximum number of password attempts exceed a pre-configured value. In the event that the device is locked, the device must be reformatted to enable operation. All data on the Cruzer Enterprise USB Drive will be erased.
2.
System Requirements
The system requirements for the Cruzer Enterprise USB Drive are as follows: •
Pentium III processor
•
10 MB free disk space
•
USB 1.1 port* (For best performance, it is recommended to use a USB 2.0 port)
•
Operating Systems: o
Microsoft Windows 2000 SP4 and higher
o
Microsoft Windows XP SP1 and higher
o
Microsoft Windows XP 64-bit SP1
o
Microsoft Server 2000
o
Microsoft Server 2003 (Standard and Enterprise Editions)
o
Microsoft Vista (all editions)
Note: For Windows 2000 users without administrative privileges, USB 2.0 port is required.
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3.
Getting Started
3.1
Installing the Driver
To install the Cruzer Enterprise USB Drive driver: •
Insert the Cruzer Enterprise USB Drive into an available USB port. The Found New Hardware message is displayed indicating the driver installation.
Figure 1: Found New Hardware Message
3.2
Initializing the Device
After the hardware installation is complete, the Setup Wizard will guide you through the initial configuration of the Cruzer Enterprise USB Drive. The Cruzer Enterprise Startup window appears:
Figure 2: Cruzer Enterprise Startup Window 1.
After a few seconds, the Setup Wizard begins. Select the language and click Next to continue.
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Figure 3: Setup Wizard 2.
3.
If the Setup Wizard does not appear automatically, perform the following procedure: a.
Click My Computer.
b.
Click the Enterprise drive.
c.
Double-click the icon labeled Cruzer Enterprise Launcher to run the Setup Wizard.
Read the Software License Agreement carefully. Select Accept if you accept the terms and conditions of the agreement and click Next.
Figure 4: Software License Agreement 4.
During the initial configuration, you must set a device password for data protection. This password enables the use of the device as a removable storage and protects your Cruzer Enterprise USB Drive application data and file information. After you select the language, the Password Setup dialog box appears:
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Figure 5: Password Setup The Password Setup dialog box requires you to enter a password and re-enter it for confirmation. The password must be a minimum of 6 characters and must not exceed 16 characters. It must contain three different types of characters: lower case letters, upper case letters, numeric digits, or special characters. Examples of the password are ABC$123 or Bob411. Click Next to set your Cruzer Enterprise USB Drive password. Note: A lost password will result in the loss of your data. A password hint can be entered to remind you of your password. Be sure to give a password hint when prompted. 5.
You can optionally type your name and company name in the Contact Information window. Additionally, you can provide any information to identify your Cruzer Enterprise USB Drive in the Details section. For example, you can type an “if found” informational message. The contact information is displayed on the Cruzer Enterprise USB Drive logon window when clicking the Contact Information link.
Figure 6: Contact Information Window 6.
Click Finish to complete the initialization.
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Using your Cruzer Enterprise USB Drive
This section provides you with information on how to use your Cruzer Enterprise USB Drive.
4.1
Logging on to the Cruzer Enterprise USB Drive
After the initializing the device is complete, you can use your Cruzer Enterprise USB Drive anytime. When you use the device, you are requested to type your password to access the information on the device. To log on to the Cruzer Enterprise USB Drive: 1.
Insert the Cruzer Enterprise USB Drive into an available USB port. The Cruzer Enterprise USB Drive startup window appears:
Figure 7: Cruzer Enterprise Startup Window After a few seconds, the Login Device Window appears:
Figure 8: Login Device Window 2.
Type your password and click Login to access the data on your Cruzer Enterprise USB Drive.
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Forgetting Your Password
If you forgot your password: 1.
Click the Forgot Password link. A message is displayed notifying that the drive will be formatted and data on the drive will be lost. This is to protect your data in case someone else attempts to access the device. Click OK to proceed with entering a new password on your device or Cancel to return to the logon screen.
Figure 9: Forgot My Password Message 2.
Type your new password and retype the same password in the Password Confirmation box. The password must be a minimum of 6 characters and must not exceed 16 characters. It must contain three different types of characters: lower case letters, upper case letters, numeric digits, or special characters. A password hint can also be entered to remind you of your new password. Click OK.
Figure 10: Forgot Password Window
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Viewing Your Contact Information
You can view your contact information by clicking the Contact Information link on the Login Device Window. The Contact Information window appears:
Figure 11: Contact Information Window
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Accessing your Cruzer Enterprise USB Drive
The Cruzer Enterprise USB Drive is divided into two sections: •
Enterprise – a read-only partition that contains tamper-proof system files
•
Cruzer Disk – the read/write area for data storage.
After successfully logging on to the Cruzer Enterprise USB Drive, you can access the drive using the following methods: •
By clicking My Computer and selecting Cruzer Disk
•
By clicking the Cruzer Enterprise Drive icon on the system tray
4.4.1
Using My Computer to Access the Cruzer Enterprise USB Drive
To access the Cruzer Enterprise USB Drive: 3.
From the desktop, double-click My Computer.
Figure 12: My Computer Window 4.
Double-click Cruzer Disk.
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Using the Cruzer Enterprise Icon on the System Tray
To access the Cruzer Enterprise USB Drive: 1.
Click the Cruzer Enterprise Drive
icon on the system tray.
Figure 13: System Tray Menu 2.
Click Browse Cruzer Enterprise.
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Changing Your Settings
You can change your Cruzer Enterprise USB Drive settings such as your password, contact information, and language. To change your settings: 1.
Click the Cruzer Enterprise Drive
2.
Click Cruzer Enterprise Settings.
icon on the system tray.
Figure 14: Change Settings Window 3.
Select the settings tab that you want to change.
4.
Enter the information and click Apply to apply the changes without exiting from the Settings window.
5.
Click OK to save the changes or Cancel to exit without saving the settings.
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Formatting the Cruzer Enterprise USB Drive
Note: Formatting the Cruzer Enterprise USB Drive erases all data on the drive. Before formatting the drive, be sure to back up your files. To format the Cruzer Enterprise USB Drive: 1.
Click the Cruzer Enterprise Drive
2.
Click Format Cruzer Enterprise.
icon on the system tray.
Figure 15: Format Window 3.
Click OK to format the drive or Cancel to exit.
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Getting Online Support
You can get online customer support for your Cruzer Enterprise USB Drive or for any SanDisk product. To receive online support: 1.
Click the Cruzer Enterprise Drive
2.
Click Online Support. The SanDisk Customer Support Web page appears.
3.
Follow the instructions to obtain customer support.
icon on the system tray.
You can also get online customer support by typing www.sandisk.com/cesupport on the address text box of your Internet web browser.
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About the Cruzer Enterprise USB Drive
The About Cruzer Enterprise window provides information about your Cruzer Enterprise USB Drive such as the serial number, installed modules, and product version updates. To display information about your Cruzer Enterprise USB Drive: 1.
Click the Cruzer Enterprise Drive
2.
Click About Cruzer Enterprise.
icon on the system tray.
Figure 16: About Cruzer Enterprise Window 3.
Click Close to exit.
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Removing the Cruzer Enterprise USB Drive
To remove the Cruzer Enterprise USB Drive: icon on the system tray.
1.
Click the Cruzer Enterprise Drive
2.
Click Shut down Cruzer Enterprise. A confirmation message appears:
Figure 17: Shut Down Confirmation Message 3.
Click OK to shut down the Cruzer Enterprise Drive or Cancel to continue using the Cruzer Enterprise Drive.
Figure 18: Cruzer Enterprise Drive Exit Window 4.
Click OK to exit.
5.
Remove your Cruzer Enterprise USB Drive from the USB port.
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Frequently Asked Questions (FAQs)
What does “management ready” mean? The Cruzer Enterprise USB Drive can be readily managed using the Cruzer Enterprise CMC, a software based interface that provides corporate networks with security against internal threats and loss of corporate sensitive data, while securing data residing on corporate issued Cruzer Enterprise USB Drives.
Is the Cruzer Enterprise USB Drive performance reduced by the fact that all data written to it is encrypted in hardware? No. Not only is the performance unaffected by encryption, the Cruzer Enterprise USB Drive is one of the fastest USB drives on the market, reaching the highest read/write speeds when plugged into a USB 2.0 port. Why is hardware-based encryption more secure? Software based encryption is subject to hacking. Even if strong encryption algorithms are used, such as public-key encryption, there is a big problem of key management. The software needs to be able to access, for example, a private key. Software and hardware debuggers can monitor the software and capture the private key for rogue use. Hardware based encryption stores keys internally on the device in a region that is not accessible to the outside world. Does the Cruzer Enterprise USB Drive operate on computers without administrative rights? Cruzer Enterprise USB Drive data security (that is, encryption of the files that reside on it) is performed by the Cruzer Enterprise Drive hardware and therefore does not require administrative rights. Most of the Cruzer Enterprise auxiliary software security features can operate in user mode. Should special rights be required, the Cruzer Enterprise USB Drive alerts the user. Is there any type of anti-virus protection on my Cruzer Enterprise USB Drive? Although SanDisk offers a Cruzer Enterprise USB Drive with an optional on-board anti-virus plug-in, powered by McAfee, this device does not include the anti-virus plug-in. You can scan your device using your anti-virus software installed on your computer. What happens if I forget the device password? There is no way to recover a forgotten password. If you have previously entered a password hint, then the hint may help you to remember the password. If not, the only alternative is to select “Forgot Password” on the logon window before the preset maximum number of failed password attempts is reached. You can choose a new password to access the device, however, all data in the user-accessible removable partition will be erased. If the maximum number of failed password attempts is reached, the device is locked and no further access is possible. This is an important security feature, protecting data in lost devices from brute force hacking attempts. If the device is managed by the Cruzer Enterprise CMC and the device is inserted into an online computer, the device can be unlocked remotely by the System Administrator even if the device has been locked after maximum failed password attempts. The user must then choose a new password. Existing data on the removable partition will be preserved. If the device is managed but in an offline computer, the System Administrator can send the user a one-time unlock code. The user must enter the code then choose a new password. Existing data on the removable partition will be preserved in this case as well. Why doesn’t anything happen when I insert my Cruzer Enterprise USB Drive into my corporate computer? Your company may have a security policy that prohibits modifying registry keys. Your System Administrator may need to change permissions in the registry keys to allow full control for all users that will be authorized to insert the Cruzer Enterprise USB Drive.
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SanDisk® Corporation general policy does not recommend the use of its products in life support applications where in a failure or malfunction of the product may directly threaten life or injury. Per SanDisk Terms and Conditions of Sale, the user of SanDisk products in life support applications assumes all risk of such use and indemnifies SanDisk against all damages. See “Disclaimer of Liability.” This document is for information use only and is subject to change without prior notice. SanDisk Corporation assumes no responsibility for any errors that may appear in this document, nor for incidental or consequential damages resulting from the furnishing, performance or use of this material. No part of this document may be reproduced, transmitted, transcribed, stored in a retrievable manner or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written consent of an officer of SanDisk Corporation. All parts of the SanDisk documentation are protected by copyright law and all rights are reserved. SanDisk and the SanDisk logo are registered trademarks of SanDisk Corporation. CompactFlash is a U.S. registered trademark of SanDisk Corporation. Product names mentioned herein are for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. © 2007 SanDisk Corporation. All rights reserved. SanDisk products are covered or licensed under one or more of the following U.S. Patent Nos. 5,070,032; 5,095,344; 5,168,465; 5,172,338; 5,198,380; 5,200,959; 5,268,318; 5,268,870; 5,272,669; 5,418,752; 5,602,987. Other U.S. and foreign patents awarded and pending. Lit. No. Revision 1.0 Rev. 1.0 Revision History May 2007
05/07
Printed in U.S.A.
Revision 1.0—initial release
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