Creating a Positive Organizational Culture 2017 OPRA Conference Austin Hochstetler, Senior Project Manager Jeff Bransford, Senior Project Manager
Great Organizations Have Vision
Great Organizations Focus on Culture “Culture is the soul of the organization — the beliefs and values, and how they are manifested….culture is the soul that holds the thing together and gives it life force.” Henry Mintzberg
Can You See It? Visible • Artifacts • Symbols and slogans • Employee behavior
Invisible • Values • Assumptions
Importance of Organizational Culture • • • • • •
Talent attractor & retainer Engages people Creates energy and success Creates synergy & teamwork Changes the view of “work” Makes everyone more successful
Characteristics of Great Culture • • • • • •
Innovation & Risk Taking Attention to Detail Outcome & People Focused Teamwork Aggressive & Progressive Stability & Consistency
Where Do We Begin?
You Need To Understand Your Culture Customer Responsive
Learners
Teachers
Doers
Innovative & Creative
Assess Your Culture How well do we provide... – A compelling vision – Meaningful work – An enjoyable workplace – Challenges – Learning opportunities – A partnership perspective – Work/life balance
Assess Your Culture
Assess Your Culture
How Do We Begin to Influence or Change Organizational Culture?
Six Steps 1. 2. 3. 4. 5. 6.
Identify current culture Identify future/preferred culture Determine what the change(s) mean and do not mean Identify stories illustrating the future Develop a strategic action plan Implementation Plan i. ii. iii. iv.
Identify small wins Identify leadership implications Identify performance measures Identify a communication strategy
Increasing Clan Culture Means… 1. Survey and meet employee needs 2. Promote teamwork and participation 3. Support and recognize team players 4. Foster better morale through empowerment 5. Create higher levels of trust
Does Not Mean… 1. Becoming undisciplined and overly permissive 2. Perpetuating cliques jockeying for power 3. One big “love-in” 4. Only fostering an internal focus 5. Freedom without responsibility
Increasing Adhocracy Culture Means… 1. Put enthusiasm back into the organization 2. Encourage and celebrate risk taking 3. Foster creative alternatives and innovation 4. Make changes to the rule, not the exception 5. Clarify a vision for the future
Does Not Mean… 1. Running the organization with reckless abandon 2. Disregarding your userbase requirements 3. Missing goals 4. The latest of everything 5. Taking unnecessary and uniformed risks
Decreasing Hierarchy Culture Means… 1. Eliminate useless rules and procedures 2. Eliminate unneeded reports and paperwork 3. Eliminate micromanagement 4. Remove unnecessary constraints 5. Push decision making down
Does Not Mean… 1. Loss of logical structure 2. Elimination of accountability and measurement 3. Elimination of production schedules 4. Slack time schedules and responsiveness 5. Taking advantage of the situation
Decreasing Market Culture Means… 1. Stop driving for numbers at all costs 2. Focus on key goals 3. Constantly motivate your people 4. Adapt to human as well as market needs 5. Remember that you still need to serve your market and perhaps make money
Does Not Mean… 1. Ignoring the competition 2. Missing stretch goals and targets 3. Neglecting your user-base 4. Missing your budget 5. Stop looking at results
Adopt Policies that Provide the Maximum Flexibility to Manage Services
Listen to Citizens’ Needs and try to Address them with Available Resources
And Remember…
Live It!
Keep Score
Learn From Failure
Study & Learn From Success
Make Time to Practice
What Does Your Team Need to Practice to Get Better?
Everyone is a Coach Everyone is a Student
Everyone is a Mentor Everyone is a Protégé
Every Day is a Training Day
Commission
Superintendent Partnership Development Administrative Assistant
Manager Administration
Planning Finance
Manager of Programs and Facilities
Maintenance Manager
─ Human Resources
─ Recreation Center
─ Recreation Center
─ Accounts Payable
─ Aquatic Park
─ Sports Complex
─ Accounts Receivable
─ New Center ─ Facility Scheduling ─ Custodial ─ Fitness Center ─ Aquatics ─ Before/After School ─ Camps ─ Arts ─ Adult Sports & Complexes ─ Youth Sports ─ Special Events
─ New Center
─ IT Management ─ Budget Development ─ Volunteer Development ─ Earned Income Development ─ Registration / Permits ─ Cash Management ─ Marketing
─ Special Event Area ─ Grounds ─ Amphitheater ─ Vehicle Maintenance ─ Maintenance Shop
Creating a Positive Organizational Culture 2017 OPRA Conference Austin Hochstetler, Senior Project Manager Jeff Bransford, Senior Project Manager
