Workplace Spanish, Inc.
FIREFIGHTERS & EMS PERSONNEL
The rapid growth of the Hispanic population & workforce has created critical communication challenges for business, government and education. These language barriers often result in serious accidents, quality mistakes, and poor service where it matters most – in the workplace. Workplace Spanish® programs are designed to cut through language barriers by enabling adults to communicate, simply but effectively, with Spanish-speaking co-workers, customers or citizens. No grammar, no language rules, no prior Spanish experience necessary. Workplace Spanish® classes are energetic and interactive, focusing on the key workplace communication needs of the participants. Materials include a job-specific, easy-to-use training manual and companion 1-hour audio CD. COURSE: Workplace Spanish® for FIREFIGHTERS & EMS PERSONNEL ISBN# 1-930134-29-0
WHO WILL BENEFIT FROM THIS COURSE: This program is designed for firefighters, paramedics, EMT’s, and others employed in emergency medical or firefighting services. The purpose is to enable quick and simple communication to assess and treat injuries, fight fires and save lives. COURSE OBJECTIVES: Depending on the length of the course and the needs of the participants, training will include these key topics that are important in this occupation: •
Greeting Spanish speakers and putting them at ease
•
Asking basic language communication questions
•
Getting personal medical information
•
Assessing severity of injuries and pain
•
Giving emergency medical instructions
•
Firefighting street control and information gathering
•
9-1-1 Dispatcher questions and answers
•
Numbers, Time, Timing, Days of the week
COURSE DETAILS: •
Course length can vary from 8 to 20 hours
•
Optimum class size is 8 to 20 participants
•
Training methods include group & individual repetition; use of practice conversations and role play; quizzes and games
Firefighter & EMS
ISBN# 1-930134-29-0
Workplace Spanish® for
FIREFIGHTERS & EMS PERSONNEL TABLE OF CONTENTS INTRODUCTION Objectives & Golden Rules for Good Results ......................................................................................2-3 Culture & Language Tips ......................................................................................................................4-5 Spanish Pronunciation & Easy Phonetics ............................................................................................6-7
PROGRAM TOPICS EMS E XP R E S S I O N S Meeting & Greeting ..................................................................................................................................8 Language Expressions.............................................................................................................................9 Personal Info & Pregnancy.....................................................................................................................10 Family – Relatives - Friends....................................................................................................................11 Pain Assessment ....................................................................................................................................12 Medical Questions..................................................................................................................................13 Paramedic Instructions...........................................................................................................................14 Injuries & Symptoms ..............................................................................................................................15 Body Parts & Organs.........................................................................................................................16-17
FIRE EXPRESSIONS Fire – Questions & Locations .................................................................................................................18 Fire – Orders & Terms ............................................................................................................................19
BASIC EXPRESSIONS Numbers & Colors ..................................................................................................................................20 Time & Timing.........................................................................................................................................21 Days - Months – Seasons.......................................................................................................................22 Common Expressions ............................................................................................................................23
EXERCISES & GLOSSARY PRACTICE CONVERSATIONS
24 - 26
DRILLS FOR SKILLS QUIZ SECTION
27 - 34
ALPHABETICAL KEYWORD LIST
35 - 43
Workplace Spanish, Inc. // Roswell, GA 30076 // www.WorkplaceSpanish.com © Copyright 2001-5 Workplace Spanish, Inc. All rights reserved worldwide. This manual and related audio materials are copyrighted and are authorized for use only in accordance with the terms and conditions of purchase. Except as may be expressly authorized in a written license agreement, you may not copy or reproduce these materials for use by others or for redistribution. Workplace Spanish® is the registered trademark of our company, Workplace Spanish, Inc. ISBN # 1-930134-29-0
© 2001-5 Workplace Spanish, Inc. – FIRE
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PAIN ASSESSMENT P AIN Q UESTIONS Tell me yes or no
Dígame sí o no
dee-gah-may / see / oh / no
Are you sick? Are you hurt? How do you feel? Where does it hurt ? - Show me - Point Does it hurt ____ - here? - when I press? - a little // - a lot Move your fingers Move your toes (Can you) sit? (Can you) stand?
¿Está enfermo(a)? ¿Está herido(a)? ¿Cómo se siente? ¿ Dónde le duele? - Enséñeme - Señale ¿Le duele ___? - aquí - cuando aprieto? - un poco // - mucho - mueva los dedos - mueva los dedos del pie ¿(Se puede) sentar? ¿(Se puede) parar?
ess-tah / en-fair-mo (mah) ess-tah / air-ree-do (dah) ko-mo / say / see-en-tay doan-day / lay / dwell-ay en-sen-yeh-may sen-yah-lay lay / dwell-ay ___ - ah-key - kwahn-doe / ah-pree-et-toe oon / po-ko // moo-cho mway-bah / los / ded-ose mway-bah / los / ded-ose / del / pee-ay (say / pway-day) / sen-tar (say / pway-day) / pah-rahr
Describe the pain ... Is the pain ... - burning - with pressure - comes & goes - constant - dull - moderate - severe - sharp Have you had it before? What helps you?
Describa el dolor ... El dolor es ... - quemante OR ardor - con presión - viene y va - constante - sordo - moderado - muy fuerte - agudo ¿Lo ha tenido antes? ¿Qué le sirve?
© 2001-5 Workplace Spanish, Inc. – FIRE
dess-kree-bah / el / doe-lore ... el / doe-lore / ess ... kay-mahn-tay OR ahr-door cone / press-ee-own bee-en-ay / ee / bah cone-stahn-tay sore-doe moe-dare-ah-doe mwee / fwair-tay ah-goo-doe lo / ah / tay-nee-doe / ahn-tess kay / lay / seer-bay
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FIRE & EMS - PRACTICE CONVERSATIONS 4. Pregnant Woman ¡ Ayúdeme! ¡Ayúdeme! ¡Tranquila! Soy paramédico ¿Está embarazada? ¡ Sí! ¡Ayúdeme! ¡Tranquila! ¿dolores de parto? ¡ Sí, se ha roto la fuente! ¿Se puede parar? ¡ No sé! Apúrese! (Voy a) tomarle su presión ¿(Se puede) sentar? Sí Siéntese, por favor La ayudaré
Help me! Help me! Calm down! I’m the paramedic Are you pregnant? Yes! Help me! Calm down! (Are you) in labor? Yes, my water has broken! Can you stand? I don’t know! Hurry! (I’m going to) take your blood pressure (Can you) sit up? Yes Sit up, please I will help you
5. Leg Injury ¡ Soy bombero – no soy policía! La pierna – me duele! ¿Dónde? ¡ Señale ! ¡ Me duele aquí – tengo mucho dolor! ¿Le duele cuando aprieto aquí? Ayyyy! Sí – mucho! Mueva los dedos de los pies ¡No puedo! ¿El dolor es agudo? ¡Sí, muy fuerte! OK, no se mueva Necesita ir al hospital ¡ No, no quiero! Es necesario. Tiene una herida seria
I’m a firefighter – not the police! My leg – it hurts! Where? Point ! It hurts here -- I have a lot of pain! Does it hurt when I push here? Ayyy YES – a lot! Move your toes I can’t! Is the pain sharp? Yes, very severe! OK, don’t move You need to go to the hospital No, I don’t want to! It’s necessary. You have a serious injury
6. Heart Problem ¿Dónde le duele? ¡ Mi pecho! ¡Mi pecho! Describa el dolor ¡ Muy fuerte! ¿Con presión? ¡ Sí! ¡Ayyy, me duele! ¡Ayúdeme! ¿Tiene problemas del corazón? ¡ Sí! ¡Ayúdeme! ¿Quién es su doctor? Doctor Grabowski ¿Está tomando medicina (de receta?) Sí, dos veces por día ¿Dónde está? En la cocina. ¡ Apúrese! © 2001-5 Workplace Spanish, Inc. - FIRE
Where does it hurt? My chest! My chest! Describe the pain Severe! Is there pressure? Yes! Ayyy! it hurts! Help me! Do you have heart problems? Yes! Help me! Who is your doctor? Doctor Grabowski Are you taking (prescription) medicine? Yes, two times a day Where is it? In the kitchen. Hurry! 25
FIRE QUESTIONS, LOCATIONS & TERMS Directions: Choose the correct answer. 1. Lay Low!
a. ¡Salte! b. ¡Retroceda! c. ¡Agáchese!
2. Flames
a. Llamas b. Escalera c. Desvío
3. Smoke
a. Manguera b. Desvío c. Humo
4. Get Out!
a. ¡Salga! b. ¡Agáchese! c. ¡Aléjese!
5. Where are you?
a. ¿Quién está adentro? b. ¿Cuántos adentro? c. ¿Dónde está?
6. Bedroom
a. Cuarto b. Armario c. Bodega
7. Stairs
a. Desván b. Escaleras c. Ascensor
8. Upstairs
a. Abajo b. Arriba c. Atrás
9. Fire Hydrant
a. Boca de incendios b. Camión de bomberos c. Fuga de gas
10. Hose
© 2001-5 Workplace Spanish, Inc. – FIRE
D R I L L S F O R S K I L L S
a. Humo b. Desvío c. Manguera 33
