SOCIAL ENTERPRISE CENTRE MANAGER Cornwall Neighbourhoods for Change JOB DESCRIPTION JOB TITLE:
SOCIAL ENTERPRISE CENTRE MANAGER
SALARY/GRADE:
£27,000
HOURS:
37.5hrs PER WEEK
PLACE OF WORK:
THE ELMS, REDRUTH
RESPONSIBLE TO:
CEO
EMPLOYER:
CORNWALL NEIGHBOURHOODS FOR CHANGE
Background CN4C is a community based neighbourhood regeneration company working with some of the most deprived communities in Cornwall. Our vision is: Challenge to Change. Better lives, better off, better sense. We believe that the current system is unfair and people do not have equal opportunity to meet their basic needs and make their lives better. We challenge the system where we see it is broken. We challenge people to change their lives to achieve their potential. We run a range of community services both from our state of the art centre, The Elms in Redruth and in community venues across other towns in Cornwall. Role This role will manage The Elms as a Community and Social Enterprise Centre and will coordinate CN4C’s delivery of The Engine Room start up social enterprise support programme. As Centre Manger you will have oversight of all aspects of the facility and manage the staff who run it. As programme lead you will provide bespoke support on business planning, finance, fundraising, policies, procedures and development to people seeking to set a social enterprise or go into self employment. You will contract manage the ERDF programme and work in partnership with the other Engine Room providers and the accountable body. The post holder will be a robust and confident professional, experienced in managing competing demands. You will enjoy working with and be able to communicate with a very broad range of people. You will lead your team in maintaining a culture of inclusivity and high quality and safe environment for all Centre Users.
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You will possess excellent administrative and organisation skills, excellent knowledge of business management and preferably hold an adult teaching or advice and guidance qualification. Main Tasks Centre Manager ·
Responsible for the overall management of the Social Enterprise and Community Centre premises and its assets
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To maintain a healthy and safe environment for all, carrying out and annual H&S audit and creating an action plan with the Assistant Centre Manager
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To manage a team of support staff and associated contracts and to ensure that they are working efficiently and effectively
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Oversight of lease documentation for the premises and manage the timely renewal of the said leases
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Oversight of premises asset register
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Responsible for maintaining and renewing insurance and administering any claims
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Management of The Centre income and expenditure budget
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Lead marketing of The Elms and CN4C services, ensuring that the corporate image is further developed and maintained
Social Enterprise Services ·
Market and publicise Engine Room services and recruit for all activities
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Respond to initial enquiries, complete initial business diagnostics and refer them to in house advisors or externally as appropriate for specialist support.
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Manage a portfolio of social enterprises and undertake an initial diagnostic assessment
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To monitor progress of participants and support them in the development of their enterprise or progression to self-employment. 2
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To design and implement an activities programme of supportive learning for social enterprises.
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Manage relationships with the Accountable Body and other Engine Room partners
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Maintain records, database and manage the submission of financial and outputs claims to the accountable body.
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To manage the Engine Room budget
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Adhere to sponsor (ERDF) and Engine Room’s systems and guidelines to ensure contractual compliance and assist in the development and operation of an effective system of monitoring and evaluation of the whole Engine Room programme.
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Must work flexible hours including evenings and weekends.
General Adhere to and promote the Company’s policies and procedures, with special attention being given to equal opportunities and Health and Safety Policies. Undertake any appropriate training as required by the Company. Whilst the job description covers the main duties and responsibilities of the post, it is not exhaustive. The post holder is therefore expected to undertake any other reasonable duties specified by their Line Manager. Appropriate training will be provided where necessary.
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SOCIAL ENTERPRISE CENTRE MANAGER Cornwall Neighbourhoods for Change PERSON SPECIFICATION ATTRIBUTES KNOWLEDGE
ESSENTIAL ·
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SKILLS & EXPERIENCE
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Understanding how to overcome the barriers for people from disadvantaged communities and for people facing multiple and complex needs Processes and systems of business management Knowledge of the local business support arena and understanding of difference between private business and social enterprise An understanding of the need for confidentiality and equal opportunities An understanding of the European Funding context Understanding how to create a safe operating environment
Exceptional customer service and interpersonal skills and of working with people with multiple and complex needs Staff management Premises/office management Programme management and reporting. Experience of working with aspiring and existing small businesses/ or experience of setting up own business Ability to arrange and delivery training workshops A strong team worker but also able to work on own initiative A track record of working in partnership with voluntary and statutory organisations Able to perform to targets and
DESIRABLE
· Basic understanding of business legal structures for social enterprises · Understanding of community development
· Experience of updating and maintaining websites / databases / social media · Experience of administering surveys, collating responses and reports. · Experience of reporting on ERDF/ESF programmes · Business acumen
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EDUCATION QUALIFICATION
OTHER REQUIREMENTS
deadlines with good time management and planning skills · Able to manage caseload · Computer and MS Office proficiency · Good standard of education / ability to demonstrate literacy and numeracy
· Working towards or holding PTTLS/ IAG or other teaching or supporting people qualification · Qualification in business management or related field
· Flexible approach and willingness to work outside normal working hours · Able to motivate and bring people with you · Enthusiastic and energetic · Empathy and ability to relate to those from wide range of backgrounds · Professional image, in approach attitude and appearance · Commitment to learning and self development · Ability to travel to different locations at short notice
