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INNOVATIVE

excellence ex xc x celle lllence e leading ideas in work-life programs

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INNOVATIVE

excellence leading ideas in

work-life programs

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About WorldatWork® WorldatWork (www.worldatwork.org) is a global human resources association focused on compensation, benefits, work-life and integrated total rewards to attract, motivate and retain a talented workforce. Founded in 1955, WorldatWork provides a network of more than 30,000 members and professionals in 75 countries with training, certification, research, conferences and community. It has offices in Scottsdale, Arizona, and Washington, D.C. Any laws, regulations or other legal requirements noted in this publication are, to the best of the publisher’s knowledge, accurate and current as of this book’s publishing date. WorldatWork is providing this information with the understanding that WorldatWork is not engaged, directly or by implication, in rendering legal, accounting or other related professional services. You are urged to consult with an attorney, accountant or other qualified professional concerning your own specific situation and any questions that you may have related to that. This book is published by WorldatWork Press. The interpretations, conclusions and recommendations in this book are those of the author and do not necessarily represent those of WorldatWork. No portion of this publication may be reproduced in any form without express written permission from WorldatWork.

©2008 WorldatWork Press ISBN 978-1-57963-190-1 (Paperback/softback) 978-1-57963-236-6 (E-book) By: Christina Fuoco-Karasinski Editor: Angela Gabriel Project Lead: Wendy Anderson, WLCP Design: Melissa Neubauer Production Manager: Rebecca Williams Ficker

www.worldatwork.org

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Table of Contents About the Work-Life Innovative Excellence Awards

5

Preface

9

Accenture: Future Leave

11

ACI Specialty Benefits’ Get Fit Cell Phone Diet

17

Watchful Eye: Baptist Health’s Hurricane Emergency On-Site Child-Care Program

21

Canyon Ranch’s A-ha Staff Wellness Scholarship Program

27

Arrows with Soul: A Holistic Work-Life Integration Program

31

Domino’s Pizza’s Blueprint for Wellness

37

Ernst & Young Parents Network

41

FAA’s Work-Life Program

47

LB Foster Co.’s Employee Reward and Recognition Program

53

Mather LifeWays’ Work-Life Balance Initiative

59

U.S. Patent and Trademark Office’s Trademark Assistance Center Work at Home Program

65

Rockford Memorial Hospital’s PTO Program

71

RSM McGladrey’s Coach-on-Call

79

USAA’s Personal Balance Tool

85

Working Family Resource Center’s Parent Education Program

91

Prior-Year Winners

95

2007 Winners

96

2006 Winners

110

2005 Winners

126

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Preface An innovative practice in one organization’s view may not be innovative to another. Perhaps that organization already has a similar practice in place, or the relevance just isn’t there. Perhaps, even, the “newness” that “innovation” implies has worn off. Over time, the concept might even become standard operating procedure in the company in which it was pioneered, and the notion that it once was “cutting edge” fades from memory. For the countless people who haven’t thought — or heard — of an idea, though, it is as fresh as the day it was conceived. Indeed, the idea might be received as extraordinarily creative and out of the box years after first being introduced elsewhere. It has been said that good ideas have no shelf life. That’s the core concept behind the development of this book. The concepts and case studies contained within these covers might not be thought of as “innovative” to the people and organizations that originally developed them, but for those who have yet to consider these ideas, they may literally bring revolutionary change. Of course, each of the concepts and stories here are unique in their own way. Some were born out of unusual circumstances, industries and companies that may bear little or no resemblance to your organization’s current situation. Other circumstances might sound eerily familiar to you, or align perfectly with the current path of your organization. Either way, it is not our expectation that every single idea in this book will be applicable to you, or even be innovative in your mind. Instead, we hope that you will use this book as a reference; pick it up from time to time and be inspired (as we have been) by the creative problem solving that is depicted in these stories. Despite a rich multi-decade history, some companies might still view the entire concept of work-life as new and innovative. But in Copyrighted Material InnovativeExcellence_10_08.indd 9

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Innovative Excellence

an environment of rapid globalization and technological advancement, business needs are changing and work-life is becoming more of a main stream — and main street — notion every day. The reality is that the ability for organizations to compete (or perhaps even remain viable) depends heavily on effective work-life design for employees, human capital strategies, and the ability to innovate and adopt innovative ideas. So please use the ideas in this book to push the boundaries of innovation with your own management and workforce. Rose Stanley, CCP, CBP, WLCP, CEBS, Practice Leader WorldatWork

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