Continuing Education Courses 2016
McKessonideaShare.com
The Collaborative Education Institute is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Full CPE information can be found at McKessonideaShare.com.
Sunday, June 26 Session 1
Speakers
1. C linic al ** 2. R eve nue ** 3. B usin ess ** 4. O per atio ns **
Continuing Education Courses
1:00 pm — 5:00 pm
340B University Workshop
Jason Atlas, RPh MBA Manager, 340B Education and Compliance Support, Apexus, 340B Prime Vendor, Denver, CO
X
Keeping Up with Quality
Elliott Sogol, PhD, RPh, FAPhA VP Professional Relations, Pharmacy Quality Solutions, Durham, NC
X
Enhancing Prescriber Relationships: How to Make It Happen
Tony Willoughby, PharmD President, Thrive Pharmacy Solutions, McKinney, TX
Gamechangers in Pharmacy 2016
Geoffrey Wall, PharmD, FCCP, BCPS, CGP Professor, Drake University, Des Moines, IA
Engaging the Team to Minimize Audit Risks
Jennifer L. Baun Director of Business Analysis and Project Implementation American Pharmacy Cooperative, Inc., Bessemer, AL
Session 2
Session 3
1:00 pm — 2:30 pm
X X X
3:00 pm — 5:00 pm
MTM, CMRs and Health Coaching — Oh My!
Nora Stelter, PharmD Associate Professor, Pharmacy Practice Drake University College of Pharmacy & Health Sciences, Des Moines, IA
X
Wendy Mobley-Bukstein, PharmD, BCACP, CDE Assistant Professor, Pharmacy Practice Drake University College of Pharmacy & Health Sciences, Des Moines, IA Mastering Personal Effectiveness for Bottom Line Results
Kelley Babcock, BS, MEd Chief Operating Officer, Pharmacy Development Services, Palm Springs, FL
Impacting Performance Measures: Clinical Pearls and Case Discussions
Randy P. McDonough, PharmD, MS, CGP, BCPS, FAPhA Co-Owner and Director of Clinical Services Towncrest, Solon Towncrest and Towncrest Compounding Pharmacies, Iowa City, IA
The Magic 8’s of Selling
Tom Shay, CSP Principal, Profits Plus Solutions, St. Petersburg, FL
Immunization Administration Training and Refresher*
Miranda Wilhelm, PharmD Clinical Associate Professor, SIUE School of Pharmacy, Edwardsville, IL
X
X
X X
Monday, June 27 Session 1
9:00 am — 10:00 am
Developing the Right Recipe for Compounding Services at Your Pharmacy
Dennis Song, BSPharm Pharmacist Owner, Flower Mound Pharmacy & Herbal Alternatives, Flower Mound, TX
The Digital Listing Imperative: Why Getting Found Online Is a Must for Your Business
Elizabeth Estes Chief Idea Officer, Ebus Innovation, LLC, Saugatuck, MI
Managing the Newly Diagnosed Diabetes Patient
Nora Stelter, PharmD Associate Professor, Pharmacy Practice, Drake University College of Pharmacy & Health Sciences, Des Moines, IA Wendy Mobley-Bukstein, PharmD, BCACP, CDE Assistant Professor, Pharmacy Practice, Drake University College of Pharmacy & Health Sciences, Des Moines, IA
Mastering the Art of Cash Flow
Dan Benamoz, MEd, CPCC CEO & Owner, Pharmacy Development Services, Palm Springs, FL
X X
X
X
*This 2 hour activity is the live portion of the 20 hour immunization certificate training (18-hour self-study / 2-hour live workshop) and is for pharmacists who want to become immunizers. The fee is $240. Register before ideaShare at www.GoToCEI.org; the 18 hour self study will need to be completed prior to this live 2-hour activity. Pharmacists who are already immunizers may attend for a refresher on administration techniques (no fee required).
**Track Legend
1. Clinical Services and Pharmacy Performance 2. Revenue Opportunities
3. Business Management 4. Pharmacy Operations 2
Monday, June 27 Session 2
1. C linic al ** 2. R eve nue ** 3. B usin ess ** 4. O per atio ns **
Continuing Education Courses Speakers
10:30 am — 12:00 pm
Advances in Specialty Pharmacy: Issues and Future Medical Miracles
Marsha Millonig, BSPharm, MBA President & CEO, Catalyst Enterprises, LLC, Eagan, MN
Legislative and Regulatory Update
Mark Kinney, RPh Senior Vice President Government Relations, IPC, Louisville, CO
Immunization Update
Miranda Wilhelm, PharmD Clinical Associate Professor, SIUE School of Pharmacy, Edwardsville, IL
Clinical Services Profit Ignitor
Nicolette Mathey, PharmD Creative Solutions Specialist, Pharmacy Development Services, Palm Springs, FL
X
Utilizing Student Pharmacists to Implement Services in Your Pharmacy
Lindsay Davis, PharmD, BCPS Associate Professor, Midwestern University College of Pharmacy — Glendale, Peoria, AZ
X
Partnering with LTC Facilities to Minimize Readmissions
Kris Mastrangelo, OTR/L, MBA, NHA President & CEO, Harmony Healthcare International, Topsfield, MA
X
Managing the Complicated Diabetes Patient
Marjie Laciak, PharmD, BC-ADM Fagen Pharmacy, Valparaiso, IN
X
Med Sync: Action Steps for Implementation
Trey Crawford, RPh Pharmacist Owner, Diket’s Professional Drugs, Laurel, MS
Session 3
X X X
1:30 pm — 3:00 pm
X
Tuesday, June 28 Session 1
10:15 am — 11:15 am
Buying and Selling a Pharmacy
Jim Springer Vice President, RxOwnership, McKesson, Valrico, FL
X
Health Mart University Live Leveraging the Sync Appointment to Optimize Patient Care
David Pope, PharmD, CDE Chief of Innovation, Creative Pharmacist, Evans, GA
The Change Accelerator: How to Drive Change with Confidence!
Kelley Babcock, BS, MEd Chief Operating Officer, Pharmacy Development Services, Palm Springs, FL
X
Beyond Facebook: The Best of Social, Mobile and Online Marketing
Elizabeth Estes Chief Idea Officer, Ebus Innovation, LLC, Saugatuck, MI
X
X
Wednesday, June 29 Session 1
7:45 am — 8:45 am
Becoming the Community Wellness Destination
Dave Wendland Vice President, Strategic Relations, Hamacher Resource Group, Inc., Waukesha, WI
Planning for Success: Creating an Effective Pharmacy Marketing Plan
Kevin Joyce, BA Senior Vice President, EMG3, Falmouth, ME
X
Initiating and Partnering with Long-Term Care Services in Your Pharmacy
Mark Prifogle, HFA, LNHA, CEAL, FACHCA CEO and Group President, GrandView Pharmacy, Brownsburg, IN
X
Protecting Your Pharmacy from Robbery
Jeff Hartshorn, Crime Prevention Specialist Community Response Officer, West Des Moines Police Department, West Des Moines, IA
Session 2
X
X
9:00 am — 10:00 am
Public Policy Forum
**Track Legend
Pete Slone SVP Public Affairs, McKesson, Washington, D.C.
1. Clinical Services and Pharmacy Performance 2. Revenue Opportunities
X
3. Business Management 4. Pharmacy Operations
Continuing Pharmacy Education (CPE) at McKesson ideaShare 2016 is provided by the Collaborative Education Institute (CEI). For complete CPE information, including learning objectives for each activity, please see McKessonideaShare.com. 3
2016 Continuing Education
Sunday, June 26 Session 1
Session 2
340B University Workshop
Keeping Up with Quality
Speaker:
Speaker:
Jason Atlas, RPh MBA Manager, 340B Education and Compliance Support, Apexus, 340B Prime Vendor Denver, CO
Elliott Sogol PhD, RPh, FAPhA VP Professional Relations, Pharmacy Quality Solutions Durham, NC
Learning Objectives: Attend this 340B workshop to discover how to create and maintain a successful 340B program in the independent pharmacy. This session will address considerations for identifying partnerships and how the pharmacy can participate in the selection process. A panel discussion will help you leave with tips on what works and what doesn’t work from the perspective of the covered entity. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Explain 340B program basics and commonly used terms • Discuss how to create a successful relationship with a 340B eligible entity • Describe HRSA policies and processes related to audits and expectations of the contract pharmacy • Review the perspectives and methodologies of covered entities and 340B software options • Discuss key strategies and measures to ensure success COURSE DETAILS
Revenue Opportunities
Learning Objectives: Value-based healthcare is here, and the shift to quality-based incentives is emerging in pharmacy practice. Ensure your team is up to date on 2016 quality measures and discover how the future is shaping up. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Describe key pharmacy quality measures that pharmacies can impact in 2016. • Recall pharmacy quality measures that may be 2017 display or full CMS Star Ratings measures. • Outline how to best position your pharmacy for success in quality improvement programs and value-based reimbursement opportunities. COURSE DETAILS
Revenue Opportunities
Time: 1:00 pm – 2:30 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-078-L04-P Pharmacy Technician ACPE # 0107-9999-16-078-L04-T
Time: 1:00 pm – 5:00 pm 4.0 hours (0.4 CEU) live Pharmacist ACPE # TBD Pharmacy Technician ACPE # TBD
4
2016 Continuing Education
Sunday, June 26 Enhancing Prescriber Relationships: How to Make It Happen
Gamechangers in Pharmacy 2016
Speaker:
Geoffrey Wall, PharmD, FCCP, BCPS, CGP Professor, Drake University Des Moines, IA
Tony Willoughby, PharmD President, Thrive Pharmacy Solutions McKinney, TX
Learning Objectives: As the healthcare system evolves, prescribers are consolidating into provider groups to share financial risk. This model is based on delivering better outcomes to attributable patient populations. Pharmacies will play a key role in these provider groups, optimizing medications in order to maintain and grow access to patient lives while delivering outcomes through patient-centric care. Discover how pharmacies can partner with these groups to improve health outcomes. Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Recall three key stakeholders that influence patient behavior. • Outline key jobs to be done as related to prescriberpharmacist-patient relationships. • Identify key strengths of a community pharmacy that meets the needs of stakeholders. • List practical action steps to build prescriber group relationships. COURSE DETAILS
Business Management
Time: 1:00 pm – 2:30 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-079-L04-P
Speaker:
Learning Objectives: Back by popular demand! This activity highlights the top 10 “events” in healthcare that most significantly impacted the practice of pharmacy in the past year. The top 10 list was vetted by a group of pharmacists representing clinical, hospital, community and long-term care practice. Whether it is a new guideline, a new drug, or a shift in business or regulatory practice, it will be discussed at this informative presentation! Upon successful completion of this application-based CPE activity, pharmacists should be able to: • List selected Gamechangers that affect your practice. • Describe reasons the selected Gamechangers were chosen and how they affect the way pharmacists care for patients. • Describe possible solutions to the clinical problems listed. • Assess the clinical trials used to support this presentation. • Apply the information presented to your specific practice. COURSE DETAILS
Clinical Services and Pharmacy Performance
Time: 1:00 pm – 2:30 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-063-L01-P
5
2016 Continuing Education
Sunday, June 26 Engaging the Team to Minimize Audit Risks
Session 3
Speaker:
MTM, CMRs, and Health Coaching! Oh My!
Jennifer L. Baun Director of Business Analysis and Project Implementation American Pharmacy Cooperative, Inc., Bessemer, AL
Speakers:
Learning Objectives: Minimize your risk of pharmacy audits by utilizing the entire pharmacy team. Discuss examples of red flags and methods to prevent audit recoveries in your pharmacy. Leave this session with an action plan of best practices to not survive, but thrive, for your next pharmacy audit! Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Discuss current audit trends across the community pharmacy practice settings. • Identify common risk areas for audits and discuss methods of prevention. • Create an action plan to implement to ensure all members of the pharmacy team are engaged in reducing audit risks. COURSE DETAILS
Pharmacy Operations
Time: 1:00 pm – 2:30 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-090-L04-P Pharmacy Technician ACPE # 0107-9999-16-090-L04-T
Nora Stelter, PharmD Associate Professor, Pharmacy Practice Drake University College of Pharmacy & Health Sciences Des Moines, IA Wendy Mobley-Bukstein, PharmD, BCACP, CDE Assistant Professor, Pharmacy Practice Drake University College of Pharmacy & Health Sciences Des Moines, IA
Learning Objectives: Learn how to integrate health coaching into your daily pharmacy practice! Tips for completing CMRs in the community pharmacy, an action plan to impact drug therapy interventions and coaching tips will all be discussed in this continuing education session. Upon successful completion of this application-based CPE activity, pharmacists should be able to: • Identify strategies to increase completion rates of comprehensive medication reviews. • Outline a stepwise process to complete comprehensive medication reviews, including prioritization and resolution of identified drug therapy problems. • Discuss how health coaching can positively impact patient relationships and outcomes of comprehensive medication reviews. • Create an action plan to utilize health coaching skills to address medication therapy problems during your med sync and/or in-workflow counseling. COURSE DETAILS
Revenue Opportunities
Time: 3:00 pm – 5:00 pm 2.0 hours (0.2 CEU) live Pharmacist ACPE # 0107-9999-16-080-L04-P
6
2016 Continuing Education
Sunday, June 26 Mastering Personal Effectiveness for Bottom Line Results
Impacting Performance Measures: Clinical Pearls and Case Discussions
Speaker:
Speaker:
Kelley Babcock, BS, MEd Chief Operating Officer, Pharmacy Development Services Palm Springs, FL
Randy P. McDonough, PharmD, MS, CGP, BCPS, FAPhA Co-Owner and Director of Clinical Services, Towncrest, Solon Towncrest and Towncrest Compounding Pharmacies Iowa City, IA
Learning Objectives: Building leadership skills is not a “once and done,” but a continual practice. Mastering personal effectiveness skills as a leader is integral to success. Discover how two critical competencies of personal effectiveness — emotional intelligence and time management — go hand-in-hand to provide a solid framework for bottom line results. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • List the four fundamental domains of emotional intelligence. • Describe why emotional intelligence domains are important to effective leadership styles. • Discuss how to develop your own emotional quotient. • Develop strategies to implement new time management techniques. • Create a plan to master priorities effectively and confidently. COURSE DETAILS
Business Management
Time: 3:00 pm – 5:00 pm 2.0 hours (0.2 CEU) live Pharmacist ACPE # 0107-9999-16-064-L04-P Pharmacy Technician ACPE # 0107-9999-16-064-L04-T
Learning Objectives: Discover how to positively impact performance measures through community pharmacy case discussions. This session will focus on clinical pearls to boost performance measures. Case discussions from the community setting will be discussed to help increase your clinical practice skills to improve your patients’ health outcomes. Upon successful completion of this application-based CPE activity, pharmacists should be able to: • Describe strategies to ensure medication optimization in the community pharmacy setting. • Discuss successful tools to boost patients’ adherence rates. • Identify common interventions to improve patient health outcomes. • Outline the impact common pharmacy interventions may have on the reduction of hospital readmission rates. • Recall tips to overcome barriers for completing comprehensive medication reviews. COURSE DETAILS
Clinical Services and Pharmacy Performance
Time: 3:00 pm – 5:00 pm 2.0 hours (0.2 CEU) live Pharmacist ACPE # 0107-9999-16-081-L04-P
7
2016 Continuing Education
Sunday, June 26 The Magic 8’s of Selling Speaker: Tom Shay, CSP Principal, Profits Plus Solutions St. Petersburg, FL
Learning Objectives: Need your employees to be something more than cashiers? With pharmacists being squeezed with regard to reimbursements, pharmacy technicians and front-end staff need to be able to sell OTC items, as well as other products and services the pharmacy offers. Attend this session to learn valuable tips and tactics that will result in extended margins and increased customer loyalty. Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Examine the benefits of creating a staff education program. • Outline the necessary steps for creating a staff education program. • Detail the components of a staff education program. • Illustrate the eight types of customers a pharmacy will experience. • Demonstrate engagement exercises that teach employees how to sell better. COURSE DETAILS
Pharmacy Operations
Time: 3:00 pm – 5:00 pm 2.0 hours (0.2 CEU) live Pharmacist ACPE # 0107-9999-16-082-L04-P
Immunization Administration Training and Refresher* Speaker: Miranda Wilhelm, PharmD Clinical Associate Professor, SIUE School of Pharmacy Edwardsville, IL
Learning Objectives: This is the eighth and final module in the CEI Immunization Administration Training for Pharmacists. The live training workshop includes a review of screening questionnaires for contraindications and precautions prior to vaccine administration, medical management of emergencies, and tips for vaccine administration technique. Participants will also practice administering intramuscular and subcutaneous injections. Need a quick refresher course on administering vaccines? This hands-on workshop includes a review of screening questions for contraindications and precautions that should be addressed prior to vaccine administration. Medical management for emergencies and tips for vaccine administration technique are also reviewed. Participants will practice administering both intramuscular and subcutaneous injections. Upon successful completion of this application-based CPE activity, pharmacists should be able to: • Choose a site, route of administration and appropriate administration supplies for vaccines based on the type of vaccine and the patient. • Demonstrate patient screening and immunization history technique to identify patients needing immunization. • Appropriately position the patient to avoid secondary injury if fainting occurs. • Demonstrate appropriate intranasal, subcutaneous and intramuscular vaccine administration technique. • Counsel regarding appropriate care after administration. COURSE DETAILS
Clinical Services and Pharmacy Performance
Time: 3:00 pm – 5:00 pm 2.0 hours (0.2 CEU) live Pharmacist ACPE # 0107-0000-14-018-L01-P
*This two-hour activity is the live portion of the 20-hour immunization certificate training (18-hour self-study/two-hour live workshop) and is for pharmacists who want to become immunizers. The fee is $240. Register before McKesson ideaShare at www.GoToCEI.org; the self-study portion will need to be completed prior to this live activity. Pharmacists who are already immunizers may attend for a refresher on administration techniques (no fee required).
8
2016 Continuing Education
Monday, June 27 Session 1
Developing the Right Recipe for Compounding Services at Your Pharmacy Speaker: Dennis Song, BSPharm Pharmacist Owner, Flower Mound Pharmacy & Herbal Alternatives Flower Mound, TX
Learning Objectives: The addition or enhancement of compounding can be a vital service and revenue source for the independent pharmacy. In this session, gain a new perspective on patient care by combining old traditions with new natural alternatives. Explore an innovative approach that combines traditional non-sterile compounding with patient clinical services, collaborative protocols, and integration of therapeutic vitamins and supplements. Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Outline and discuss the basics of non-sterile compounding. • Describe rules and regulations that pertain to compounding. • Identify different types of niche compounding. • Explore adjunct clinical services and natural modalities that complement compounding • Discuss the financial aspect of compounding, including startup costs and return on investment. COURSE DETAILS
Revenue Opportunities
Time: 9:00 am – 10:00 am 1.0 hours (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-083-L04-P
The Digital Listing Imperative: Why Getting Found Online Is a Must for Your Business Speaker: Elizabeth Estes Chief Idea Officer, Ebus Innovation, LLC Saugatuck, MI
Learning Objectives: It used to be that all you needed to succeed in retail was a great sign and a Yellow Pages listing. Nowadays, if you can’t be found online, your business may be losing many potential customers. A 2014 study by Google showed that four out of five consumers use search engines to find local businesses. And 50% who used their smartphone to search visited that business the same day. That’s why appearing in the right online directories can directly correlate to new customers walking into your store and is a must for any business. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Describe how digital listings are critical for attracting new patients to your pharmacy. • Identify what digital listings are available, and which are most important to your business. • Recall the exact steps you need to take to update your listings and maintain them. • Outline the information that is important to include for an effective listing. • Describe services that are available to help you more easily manage the hundreds of online listings, directories and review sites available online. COURSE DETAILS
Business Management
Time: 9:00 am – 10:00 am 1.0 hours (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-069-L04-P Pharmacy Technician ACPE # 0107-9999-16-069-L04-T
9
2016 Continuing Education
Monday, June 27 Managing the Newly Diagnosed Diabetes Patient
Mastering the Art of Cash Flow
Speakers:
Dan Benamoz, MEd, CPCC CEO & Owner, Pharmacy Development Services Palm Springs, FL
Nora Stelter, PharmD Associate Professor, Pharmacy Practice Drake University College of Pharmacy & Health Sciences Des Moines, IA Wendy Mobley-Bukstein, PharmD, BCACP, CDE Assistant Professor, Pharmacy Practice Drake University College of Pharmacy & Health Sciences Des Moines, IA
Learning Objectives: Receiving a diagnosis of diabetes can be overwhelming for patients. Using a patient case study, discover ways to navigate the many clinical considerations in the newly diagnosed diabetes patient. Update your clinical knowledge while learning how to successfully integrate patient-care opportunities into the busy community pharmacy setting. Upon successful completion of this application-based CPE activity, pharmacists should be able to: • Identify treatment options for the newly diagnosed patient based on guidelines and patient-specific factors. • Discuss strategies to successfully counsel the newly diagnosed patient. • Outline a stepwise process to ensure all preventative needs are addressed. • Create a process within your med sync or traditional workflow to ensure the patient receives consistent follow-up.
Speaker:
Learning Objectives: Many profitable businesses close their doors each day. This is not because they couldn’t turn a profit, but because they lacked the knowledge and experience to adequately manage their cash flow. Cash flow is never the problem — it is always just a symptom of other issues occurring within the pharmacy business structure. In this program, you will gain a thorough understanding of how to identify and avoid the root causes of cash flow difficulties. Discover key tactics to avoid adversity before it strikes, as well as methods for surviving the difficult times. Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Describe three major causes of cash flow problems. • Compare and contrast the differences between profits and cash. • Discuss how to develop an annual cash plan projection. COURSE DETAILS
Pharmacy Operations
Time: 9:00 am – 10:00 am 1.0 hours (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-065-L04-P
COURSE DETAILS
Clinical Services and Pharmacy Performance
Time: 9:00 am – 10:00 am 1.0 hours (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-084-L01-P
10
2016 Continuing Education
Monday, June 27 Session 2
Legislative and Regulatory Update
Advances in Specialty Pharmacy: Issues and Future Medical Miracles
Speaker:
Speaker: Marsha Millonig, BSPharm, MBA President & CEO, Catalyst Enterprises, LLC Eagan, MN
Learning Objectives: Technological innovations, whether through biology or computer science, continue at an amazing rate. We are seeing the convergence of drugs, devices, technology and miniaturization into a new area of “life sciences.” Bio- and nanotechnology advances are exciting, and they are being used to extend life and improve its quality. This session will give practitioners a glimpse of this growing specialty drug market and examples of forthcoming therapies and technologies that will be increasingly used. The lines between what is a drug therapy, what is a device, and how therapy is delivered will become increasingly blurred. In addition, what is on the horizon with biosimilars? What impact will these emerging technologies and their convergence have on pharmacists and the patients they serve? Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Define biotechnology and nanotechnology. • Describe the global and U.S. biotechnology market size. • Explain what fields are part of the emerging business of life science. • List a number of new therapies resulting from bio- and nanotechnology. • Discuss the implications of these new therapies on pharmacy and its partners. COURSE DETAILS
Revenue Opportunities
Time: 10:30 am – 12:00 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-062-L01-P
Mark Kinney, RPh Senior Vice President Government Relations, IPC Louisville, CO
Learning Objectives: This session will provide an update on recent federal and state government policy decisions, including how new laws and regulations will impact the practice of pharmacy. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Discuss the implications of the CMS final Average Manufacturer Price (AMP) regulation and how it will be utilized to determine state Medicaid Federal Upper Limits (FULs). • Review the 2016 developments with preferred networks in the Medicare Part D program and discuss the movement toward performance-based reimbursement. • Describe the evolving changes with Direct and Indirect Remuneration (DIR) in the Medicare Part D program. • Outline state legislation on Patient Choice, Specialty Medication and Maximum Allowable Cost (MAC) pricing and the implications for community pharmacy. • Examine the most recent government initiatives to limit opioid abuse and describe the role of community pharmacy in addressing this public health concern. • Review developments with state and federal pharmacy legislation that would recognize pharmacies as health providers. COURSE DETAILS
Business Management
Time: 10:30 am – 12:00 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-091-L03-P Pharmacy Technician ACPE # 0107-9999-16-091-L03-T
11
2016 Continuing Education
Monday, June 27 Immunization Update
Clinical Services Profit Ignitor
Speaker:
Speaker:
Miranda Wilhelm, PharmD Clinical Associate Professor, SIUE School of Pharmacy Edwardsville, IL
Nicolette Mathey, PharmD Creative Solutions Specialist, Pharmacy Development Services Palm Springs, FL
Learning Objectives: Recommendations regarding adult and pediatric immunizations are updated frequently. This session will discuss the new 2016 Advisory Committee on Immunization Practices (ACIP) recommendations as well as new vaccines to the market. Included in the discussion will be influenza vaccine considerations in preparation for the 2016–2017 season as well as patient cases to review recommended vaccines based on the most current immunization schedules.
Learning Objectives: Learn how your pharmacy’s clinical niche services can help you stand out from the chains and bring profitable patients into your doors every day. Discover how to jumpstart Physician Collaboration, Pharmacogenomics, Wellness Testing, Transitions of Care and Profitability Pathways. Utilize your pharmacy’s database so you can offer that high-touch experience your patients are searching for.
Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Discuss the 2016 Advisory Committee on Immunization Practices (ACIP) recommendations regarding adult and pediatric immunizations. • Identify true contraindications to receipt of a variety of vaccines. • Review influenza vaccine considerations such as nomenclature, characteristics, schedule, contraindications and precautions in preparation for the 2016–17 season. • Evaluate a patient’s immunization history to determine appropriate vaccine recommendations based on the appropriate immunization schedule.
Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Determine prescriber challenges and analyze how pharmacist partnerships can improve prescriber outcomes. • Recognize areas of care that improve outcomes and your cash business: nutrient depletion, hormone testing and bundling MTM services. • Construct a plan to expand business and shift from the volume-based model while focusing on clinical, targeted patient care. COURSE DETAILS
Revenue Opportunities
Time: 10:30 am – 12:00 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-067-L04-P
COURSE DETAILS
Clinical Services and Pharmacy Performance
Time: 10:30 am – 12:00 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-066-L01-P Pharmacy Technician ACPE # 0107-9999-16-066-L01-T
12
2016 Continuing Education
Monday, June 27 Session 3
Utilizing Student Pharmacists to Implement Services in Your Pharmacy Speaker: Lindsay Davis, PharmD, BCPS Associate Professor, Midwestern University College of Pharmacy — Glendale Peoria, AZ
Learning Objectives: Expanding pharmacist services is an important and pressing issue in today’s evolving healthcare landscape. One concern with this change is the “practice-readiness” of the current pharmacist workforce combined with the ever-present “do more with less” mentality in business. Discover how student pharmacists can become “pharmacist extenders” and meet a dual need: students can gain meaningful experiences while adding value. Upon successful completion of this application-based CPE activity, pharmacists should be able to: • Design a learning experience to meet requirements for established standards for Doctor of Pharmacy graduates. • Explore ways in which student pharmacists can increase pharmacy workload capacity to implement and/or expand clinical services. • Create a pro and con list for the use of the student workforce as “pharmacist extenders.” • Describe successful student pharmacist impacts to community pharmacies. COURSE DETAILS
Revenue Opportunities
Time: 1:30 pm – 3:00 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-092-L04-P
Partnering with LTC Facilities to Minimize Readmissions Speaker: Kris Mastrangelo, OTR/L, MBA, NHA President & CEO, Harmony Healthcare International Topsfield, MA
Learning Objectives: Frequent hospital readmissions for long-term care patients are not only costly but also burdensome to the patient and staff. Many of these admissions are avoidable, and pharmacist interventions can greatly impact this outcome. This activity will uncover the key factors that lead to readmissions in this patient population. Leave this session with an understanding of how the pharmacy team can partner with a long-term care facility to reduce avoidable readmissions. Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Recall the quality outcome measures related to hospital readmissions. • Discuss drug-related problems that may lead to hospital readmissions in long-term care patients. • Identify predisposing factors that lead to hospital readmissions in this patient population. • Discuss the pharmacist’s role in reducing the readmissions rate in transitional settings through medication reconciliation. • Explain strategies that the pharmacy team can use to partner with a long-term care facility to reduce readmission rates. COURSE DETAILS
Clinical Services and Pharmacy Performance
Time: 1:30 pm – 3:00 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-070-L04-P
13
2016 Continuing Education
Monday, June 27 Managing the Complicated Diabetes Patient
Medication Synchronization: Action Steps for Implementation
Speaker:
Speaker:
Marjie Laciak, PharmD, BC-ADM Fagen Pharmacy Valparaiso, IN
Learning Objectives: Patients with diabetes who have comorbidities are often referred to as “complicated” due to therapy challenges and elevated risk of complications. Will a personalized approach to A1c goals impact outcomes? Realize benefits to using a patient-centered approach to drug therapy options and discover how to offer patient-centered care for complicated diabetes patients in the community pharmacy setting. Upon successful completion of this application-based CPE activity, pharmacists should be able to: • Review the evidence around individualizing A1c goals and the impact this has on cardiovascular outcomes and micro and macro vascular complications. • Discuss clinical benefits of utilizing patient-centered medication regimens in complicated diabetes patients. • Explain methods to optimize medications to manage common comorbidities. • Describe strategies for ensuring follow-up occurs within the community pharmacy workflow, either traditionally or through med sync–based workflow. COURSE DETAILS
Clinical Services and Pharmacy Performance
Time: 1:30 pm – 3:00 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-16-085-L01-P
Trey Crawford Pharmacist Owner, Diket’s Professional Drugs Laurel, MS
Learning Objectives: This interactive workshop will help you prepare to implement medication synchronization in your pharmacy. The steps of the med sync process will be reviewed and reinforced with practical examples and activities. Key tips and tools the pharmacy team can utilize when implementing med sync will be highlighted. Hear how other owners and their pharmacy teams identified and overcame barriers and leave with a med sync 30-60-90–day implementation plan for your pharmacy. Upon successful completion of this application-based CPE activity, pharmacists and pharmacy technicians should be able to: • Describe how medication synchronization can positively impact pharmacy financials and operations, as well as improve quality performance measures and patient care. • Outline how to integrate an appointment-based med sync model into pharmacy workflow. • Discuss key success strategies that the pharmacy team can utilize when implementing a med sync program. • Recall case studies of other independent pharmacies and their suggested steps for implementing and/or expanding your med sync program. • Create an action plan to overcome any identified barriers to successful implementation of a med sync program in your pharmacy. COURSE DETAILS
Pharmacy Operations
Time: 1:30 pm – 3:00 pm 1.5 hours (0.15 CEU) live Pharmacist ACPE # 0107-9999-15-195-L04-P Pharmacy Technician ACPE # 0107-9999-15-195-L04-T
14
2016 Continuing Education
Tuesday, June 28 Session 1
Health Mart University
Buying and Selling a Pharmacy
Leveraging the Sync Appointment to Optimize Patient Care
Speaker: Jim Springer Vice President, RxOwnership, McKesson Valrico, FL
Learning Objectives: For those existing pharmacy owners with a successful business model, you can substantially grow your profit dollars by transferring your model to a new business. For first-time buyers, rather than adding to the net profit of the chain store of which you may be employed, why not utilize your talent and experience and make money for yourself? For those owners who don’t have the energy, appetite, or desire to continue to fight the competitive battle, it may be time to turn over your business to the next generation of entrepreneurs. Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Acquire the knowledge that there is another option for owners who may desire to sell their pharmacy. • Grow your profits in larger increments by buying other independent pharmacies. • Recognize those personal behaviors and attributes that may be factors in the decision to sell your pharmacy and retire. • Determine the proper time to buy or sell your pharmacy. • Recognize the sources for guidance through the specific steps in the processes for buying or selling a pharmacy. COURSE DETAILS
Business Management
Time: 10:15 am – 11:15 am 1 hour (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-088-L04-P
Speaker: David Pope, PharmD, CDE Chief of Innovation, Creative Pharmacist Evans, GA
Learning Objectives: Medication synchronization (med sync) offers the community pharmacy a shift in workflow, from a reactive to a proactive approach. Discover how to utilize this appointment-based workflow model to provide more patient-care services. Benefits for impacting performance measures, building patient relationships and improving financials with more billable services will all be discussed. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Describe how med sync creates appointment time for patient-care services. • Discuss a stepwise process for completing clinical services at the sync appointment. • Identify patients who would benefit from additional services. • Outline mechanisms to bill for additional services provided in the sync appointment. COURSE DETAILS
Revenue Opportunities
Time: 10:15 am – 11:15 am 1 hour (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-086-L04-P Pharmacy Technician ACPE # 0107-9999-16-086-L04-T
15
2016 Continuing Education
Tuesday, June 28 Health Mart University
The Change Accelerator: How to Drive Change with Confidence!
Beyond Facebook: The Best of Social, Mobile and Online Marketing
Speaker:
Speaker:
Kelley Babcock, BS, MEd Chief Operating Officer, Pharmacy Development Services Palm Springs, FL
Elizabeth Estes Chief Idea Officer, Ebus Innovation, LLC Saugatuck, MI
Learning Objectives: Core principles of business ownership are vulnerability and change, yet very little focus is applied to understanding and mastering these two concepts. The degree of confidence with which we approach these principles can make or break our success. Vulnerability is the birthplace of innovation, creativity and change; comfort with change can affect our ability to make decisions in real time. This next-level leadership CE explores how to approach the change management process with ultimate confidence.
Learning Objectives: Digital marketing, including Facebook, is one of the most impactful and cost-effective ways for attracting new patients. This interactive presentation is designed to help you learn about the most important trends in mobile, social and online marketing to consumers/patients, and how to incorporate specific tactics that work for your local marketing mix.
Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Describe how vulnerability plays a part in the leadership/ business decision-making process. • Develop a change management model that promotes team buy-in. • Create a positive work environment for driving initiatives to successful outcomes. • Formulate a plan to implement a change model that offers immediate application in business. COURSE DETAILS
Business Management
Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Discuss how to prioritize your digital/social and mobile efforts and focus on what’s right for your business. • Describe how to find and target potential customers. • Recall best practices for online content to improve results. • Discuss how to use mobile marketing to get patients in the door. • Create a process to measure the impact of your social, mobile and online marketing plan. COURSE DETAILS
Business Management
Time: 10:15 am – 11:15 am 1 hour (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-071-L04-P
Time: 10:15 am – 11:15 am 1 hour (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-087-L04-P
16
2016 Continuing Education
Wednesday, June 29 Session 1
Becoming the Community Wellness Destination Speaker: Dave Wendland Vice President, Strategic Relations, Hamacher Resource Group, Inc. Waukesha, WI
Learning Objectives: From positioning yourself as a health advisor to physician outreach, this session explores tactics that can get the message out and build a store’s reputation in the community. Success stories and examples of service offerings and niche opportunities will be highlighted. Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Define elements of effective wellness-focused programs and services. • Emphasize categories and product niches that support wellness. • Discover staff training techniques that will build continuity in your pharmacy. • Identify factors that work together to complete the marketing message. • Create service standards that provide patients consistent and reliable experience. COURSE DETAILS
Revenue Opportunities
Time: 7:45 am – 8:45 am 1 hour (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-061-L04-P
Planning for Success: Creating an Effective Pharmacy Marketing Plan Speaker: Kevin Joyce, BA Senior Vice President, EMG3 Falmouth, ME
Learning Objectives: Planning is an essential step for effectively marketing your pharmacy. In this session, learn how to quickly identify local opportunities, compare and select approaches, set your budget, and evaluate the performance of your pharmacy marketing efforts. Review example campaigns and lessons learned through interactions with thousands of pharmacies across the country. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Analyze your market, audience and competition. • Discuss how to align marketing goals with selected tactics. • Determine appropriate “marketing mix” and budget for your pharmacy. • Create a plan to increase marketing effectiveness using proven creative techniques. • Identify measurement approaches to evaluate impact, and how to adjust your plan accordingly. COURSE DETAILS
Business Management
Time: 7:45 am – 8:45 am 1 hour (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-072-L04-P Pharmacy Technician ACPE # 0107-9999-16-072-L04-T
17
2016 Continuing Education
Wednesday, June 29 Initiating and Partnering with Long-Term Care Services in Your Pharmacy
Protecting Your Pharmacy from Robbery
Speaker:
Jeff Hartshorn Crime Prevention Specialist, Community Response Officer West Des Moines Police Department West Des Moines, IA
Mark Prifogle, HFA, LNHA, CEAL, FACHCA CEO and Group President, GrandView Pharmacy Brownsburg, IN
Learning Objectives: Learn tips for starting and growing a successful relationship with a long-term care facility. Leave this session with a list of reasons why a long-term care facility should choose to partner with your pharmacy. Upon successful completion of this knowledge-based CPE activity, pharmacists should be able to: • Explain how pharmacy services can positively impact healthcare outcomes at a long-term care facility. • Describe services that a pharmacy may be able to provide to a long-term care facility. • Discuss characteristics of a long-term care facility that make for a good partnership. • Identify a process for implementing or expanding existing long-term care pharmacy services into your business. COURSE DETAILS
Business Management
Time: 7:45 am – 8:45 am 1 hour (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-093-L04-P
Speaker:
Learning Objectives: With pharmacy robberies on the rise, it is important to have a plan to keep your team safe and protect your pharmacy. This session will provide pharmacists and pharmacy technicians with realistic strategies to protect themselves in the event of a robbery. Methods to deter your pharmacy from becoming a target will also be discussed. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Explain how the increase in prescription drug abuse contributes to pharmacy robberies. • Discuss the most common types of robberies in pharmacies. • List steps that should be taken in the event of a robbery. • Describe safeguards to implement in the pharmacy to protect against robberies. • Provide personal protection education to other employees in the pharmacy. COURSE DETAILS
Pharmacy Operations
Time: 7:45 am – 8:45 am 1 hour (0.1 CEU) live Pharmacist ACPE # 0107-9999-16-068-L04-P Pharmacy Technician ACPE # 0107-9999-16-068-L04-T
18
2016 Continuing Education
Wednesday, June 29 Session 2
Public Policy Forum Speaker: Pete Slone SVP Public Affairs, McKesson, Washington, D.C.
Learning Objectives: Healthcare and policy experts will highlight trends that are rapidly reshaping healthcare and discuss the potential impacts on community pharmacy. Attend this session to gain insights that can help you better understand and take advantage of emerging opportunities for community pharmacy at the local, state and national levels. Upon successful completion of this knowledge-based CPE activity, pharmacists and pharmacy technicians should be able to: • Discuss key policy issues and trends shaping healthcare and pharmacy. • Anticipate opportunities and challenges for community pharmacy. • Describe ideas for how community pharmacy can help shape policy at the local and national levels. COURSE DETAILS
Business Management
Time: 9:00 am – 10:00 am 1 hour (0.1 CEU) live Pharmacist ACPE #0107-9999-16-089-L03-P Pharmacy Technician ACPE # 0107-9999-16-089-L03-T
19
