Aon: Brokerage/Consulting Services and Benefits Administration Services April 7, 2016

Prepared by Aon Hewitt

Employee Benefits Consulting Services  Aon’s current 3 year contract as the County’s insurance broker/consultant will end June, 2016.  Aon is proposing a 3 year agreement effective June, 2016 – June, 2019 with an annual fee of: – $120,000 in the 1st year – $122,000 in the 2nd year – $124,000 in the 3rd year  Scope of Services includes – Strategy: custom benchmarking, cost containment/plan management recommendations, annual stewardship, wellness plan consulting – Financials including pre-renewal projections, plan change impact analysis, renewal negotiations, renewal projections, stop loss analysis, rate setting, contribution analysis, RFP/network analysis, experience & utilization analysis, excise tax impact analysis, wellness budget projections, financial modeling during collective bargaining – Vendor Management – facilitate resolution of issues, utilization meetings, use Aon relationship/leverage to support County initiatives – Compliance resource and support including general plan compliance as well as Affordable Care Act (ACA) including vendor RFP/1095-c implementation support, and access to Aon Hewitt legal consultants – Implementation – review of documents including policy certificates and booklets, contracts, applications, SBCs, and other mandated disclosures – Subject Matter Experts including Affordable Care Act (ACA), Wellness, Pharmacist, Actuary, Underwriters, M.D.s and R.N.s, ERISA attorneys, Absence and Leave, and Elective Benefits Aon Hewitt Proprietary & Confidential | April 7, 2016

2

Benefits Administration Services  Currently County of Will utilizes Aon’s Total Benefit Solution (TBS) benefit administration platform. This platform has been in use by the County since 10/2013. The current contract ends 12/31/2016.  Aon made the business decision to retire the TBS platform as clients have requested additional services/capabilities that do not exist on the current TBS platform. Clients are being moved to the more robust Aon Hewitt Core Benefits Administration (CBA) platform as their agreements renew.  The CBA Benefits Administration agreement is a 3 year contract ending 12/31/2019 with the ability to terminate early. Fees would be locked in at $6.25 PEPM for the entire term of the contract, estimate annual cost is $157,950.  The proposed transition to the CBA platform is planned for July, 2016 resulting in the new platform being available for the 2017 Open Enrollment scheduled for October, 2016.  The new CBA platform provides additional critical functionality and services including: – U.S. based call center with ability to respond to benefit related questions, assist with enrollment issues over the phone, respond to technical questions/issues; administer the County’s retiree benefits program – New calculators to estimate medical expenses, FSA, and Life insurance – Additional reporting capabilities necessary for use by the HR team

Aon Hewitt Proprietary & Confidential | April 7, 2016

3

Enhancements You Will See Strategy

Details

Employee Experience

Retail-like enrollment flow, integrated decision support tools, comprehensive education, and full call center support including online chat.

Decision Support

Full suite of robust decision support tools that guide and help employees make benefit decisions. With the new platform, the following tools are included: Health Plan Comparison Chart, Medical Expense Estimator, Provider Tools, Life Insurance Calculators, HSA/FSA Calculators and Educational Videos.

Call Center

Our customer service team provides you and your plan participants with the resources to understand benefit options, determine plan and dependent eligibility status, and troubleshoot eligibility, enrollment, and billing issues—all via the employee's channel of choice: interactive voice response, call center, web, mobile, online, chat, and email.

Compliance

Gain peace-of-mind with stronger compliance Aon Hewitt eliminates the risks of self-administering or using multiple vendors. Our compliance services include ongoing monitoring to mitigate risk and developing solutions to support your compliance with regulations, including the ACA. We continually stay on top of new laws and regulations, then update our solutions and processes as required to support your compliance

Administrator Tools

Client administration portal with over 100 standard reports, self-service ad-hoc reports, transaction audit trail, full view of past, current, future benefits, ability to take action on behalf of employees, access to call tracking notes and case management details from employee calls. Our clients spend less time on benefits administration and more time delivering business results.

Aon Hewitt Proprietary & Confidential | April 7, 2016

4

Solution Overview – Enhanced Delivery Function

Solution

Platform

 160+ US clients on platform  Supported by 750+ Aon colleagues  Highly leveraged, highly invested solution

Website

 Modern, dynamic user experience with mobile/tablet capabilities including enrollment  Multi-lingual web site  Robust Decision Support Tools  Employee specific “Action Needed” functionality to ensure clarity on what is expected from user during session  Client content management solution

Call Center

 Full-service call center model including enrollment and life change support  Redundant call centers for disaster recovery  Online web chat and email support

Aon Hewitt Proprietary & Confidential | April 7, 2016

5

Solution Overview – Enhanced Delivery Function

Solution

Client Tools

 Web-based administrator toolset  Same toolset as Aon Hewitt administrators and call center (full transparency) – Inquiry and transaction capability on all benefits data – Standard and ad-hoc reporting – View transaction history – View employee communications – View HRIS and Payroll file data – Manage “To Do” list – Create and view employees notes, call history and case management log – Security/role-based access  Administrator event review and approval

Communication

 Electronic/email communication  Electronic delivery of required statements (e.g., PDF of Marketplace Notice, etc.)  Additional change management and annual enrollment communication support available

Aon Hewitt Proprietary & Confidential | April 7, 2016

6

Customer Service Solution Overview

Team  H&W trained representatives with access to client’s plan provisions  8 a.m.— 6 p.m. Central Time availability Technology  Desktop Portal ‒ Case management ‒ Imaging ‒ Customer content ‒ Web chat  Voice Response System ‒ Identification and authentication

Aon Hewitt Proprietary & Confidential | April 7, 2016

Additional support  Translation line  Relay service Customer support  Login and password help  Site navigational support  Warm transfers, escalated issues assisted  Plan information  New hire and annual enrollment elections  Qualified status changes  Life events  Health plan eligibility updates

7

Employee Self Service: Portal

Aon Hewitt Proprietary & Confidential | April 7, 2016

8

Client Portal: Self-Service Tools for Your Benefits Team Manager Self Service  Easy access to employee data in order to monitor and take action on behalf of employees  Detailed reporting on: – Premium statements with plan level information – Plan utilization – Participation – Behaviors, and more  Tighter compliance controls  Access to best-in-breed technology and best-practice approaches to processing and delivery

Aon Hewitt Proprietary & Confidential | April 7, 2016

9

Tentative Transition Milestones Milestone Task

Contract Signed County of Will Requirements Document Completed County of Will Reviews and Signs Off on Requirements Docs

Owner

Aon, County of Will

April 22, 2016

Aon

April 29, 2016

Aon, County of Will

Aon prepares and test platform

Aon

Aon prepares and test data/files

Aon, Carriers

Reviews Events in Transition

Aon, County of Will

Client User Acceptance Testing & Training

Aon, County of Will

Customer Service Center Opens for Associates

Aon

Ongoing Files Provided to Vendors

Aon

Aon Hewitt Proprietary & Confidential | April 7, 2016

2016 Execution Dates

May 3, 2016 May 9 - June 13, 2016 May 9 - July 5, 2016 May 27, 2016 June 29 - July 1, 2016 July 21, 2016 July 25 - July 29, 2016

10

Your Role During Implementation and Transition Phase 1–Project Definition and Requirements  Establish Project Governance Structure  Review and sign off on contract  Internal project coordination for SMEs  Review/Approve plan requirements documentation

Phase 2–Development  Provide support for questions on plan provisions, requirements and processes  Files)  Develop Internal Communications and Change Management Campaign, as needed

Phase 3–Transition  Participate in Client acceptance testing  Support events in transition, as needed  Launch communication and change management campaign, as needed

Time Commitment During Project

 Provide oversight and direction for key decisions and issues

Aon Hewitt Proprietary & Confidential | April 7, 2016

EFFORT

 Support data records assessment, cleansing strategy

Aon

11

Client