CONNECT

FEATURES

September 2014

10 FOUNDATIONS OF THE FUTURE



The Value of In-Person Training in a Digital World



Jane Ballentine

14 ORGANIZATIONAL MANAGEMENT



An Essential Piece of the Organizational Puzzle Jenny Yee Grebe, CVA

and

Dan Radley

18 VOLUNTEERS AND FIELD CONSERVATION Isabel Sanchez

and

Jean Galvin

22 THE IMPACT OF AZA VOLUNTEERS



Sean D. Devereaux

25 TO BE OR NOT TO BE OUTSIDE



Choice is Enriching for Apes

Steve Ross, PhD 29 FOR SERVICE, AT YOUR SERVICE



VMC Committee Update

47 IN MEMORIAM



Mary Healy

48 THINK OUTSIDE THE BOX Laura Klopfer 54 INTERNSHIPS: AN INVESTMENT FOR THE FUTURE



Paul Bishop

and

Rachael Robinson

59 Volunteer Blood Collection from Nile Hippopotamus



Mark Hacker

IN EVERY ISSUE 3  A MESSAGE FROM THE CHAIR OF THE BOARD 6

CONSERVATION & RESEARCH

32 MEMBER NEWS 32 GREEN TALES 40  A MESSAGE FROM THE THE PRESIDENT & CEO 41  BIRTHS & HATCHINGS 50 CONSERVATION SPOTLIGHT 52 EXHIBITS 60 announcements 62 MEMBER UPDATES 65 INDEX OF ADVERTISERS 66 CALENDAR

ON THE COVER The value of AZA Professional Development courses extends to accredited members of all sizes. Looking at course attendance numbers since 2007, it clear that the largest AZA member institutions (by budget size) had higher total attendance at AZA courses, but smaller and mid-size institutions were also well-represented. “Kudus” to all the instructors and students who have participated and have made the courses such a success. Greater Kudu @ Stephanie Adams, Houston Zoo

MESSAGE FROM THE CHAIR OF THE BOARD

It is hard to believe that my year as Chair of our AZA Board is coming to an end. As I thought about what to share in this, my final message as your Chair, I read back through the many topics we’ve discussed through the year.

There were new initiatives and partnerships, like Pole to Pole, in which zoos and aquariums in Europe and the United States began working together to protect polar environments. We also had the honor of joining forces with the Wildlife Conservation Society (WCS) and more than 100 other AZA-accredited zoos and aquariums as a partner on the 96 Elephants campaign – an effort focused on securing a U.S. moratorium on illegal ivory; bolstering protection of African elephants; and educating the public about the link between ivory consumption and the elephant poaching crisis. Related to that work, we celebrated the U.S. Fish & Wildlife Services plans to destroy its six-ton stock of confiscated elephant ivory, and their request to work together on turning these materials into an appropriate educational display. In line with AZA’s strategic vision to educate and engage public, professional and government audiences, we created additional leadership development opportunities through the launch of AZA’s Executive Leadership Development Program (ELDP), designed to better prepare current leaders in the zoo and aquarium profession for future executive positions. We also built upon an already-strong public education outreach with our Microsoft Studios partnership to provide fans of Microsoft Studios’ “Zoo Tycoon” game series the opportunity to build their own virtual zoo and support real-life wildlife conservation field projects at the same time. We announced the recipients of 30 “Nature Play Begins at Your Zoo & Aquarium” grants, selected through a rigorous review by a panel of industry experts and presented to accredited zoos and aquariums to encourage family nature play and conservation education. And perhaps most importantly, we are finally poised to address the potential for our zoos and aquariums to make a meaningful contribution to the conservation of species through AZA’s SAFE: Saving Animals From Extinction program, which we will be talking more about in Orlando.

chair of the board

G

reetings AZA members and stakeholders,

While I’ve only scratched the surface of our many collective accomplishments, there is a recurring theme that factors into each one of them. In my very first message as Chair, I called it both a challenge and strength. It is diversity – in our organizations, our efforts, our audiences and our passions. That diversity can sometimes divide us – but only briefly, because we know that working together makes us stronger and better enables us to reach our challenging goals of saving species from extinction. In short, together, we are a force to be reckoned with. I thank you from the bottom of my heart for an amazing year. Serving and supporting all of you who do such incredible work has been an honor and a privilege that I will never forget. And, although my time serving as your Chair is ending, I’m grateful that our work to save species, engage people and shape our collective future is just beginning. Jackie Ogden, PhD Vice President, Animals, Science and Environment Walt Disney Parks and Resorts Editorial policy: CONNECT is published by the Association of Zoos & Aquariums (AZA), a nonprofit, tax-exempt organization dedicated to the advancement of zoological parks and aquariums for conservation, education, scientific studies and recreation. Issued to members as a free service; not available as a subscription. Mailed during the first week of the month. Articles submitted for CONNECT do not necessarily reflect the opinions and policies of AZA. Mission: CONNECT is a forum for promoting AZA’s mission by highlighting zoo and aquarium trends, industry initiatives, conservation efforts and member achievements. Copyright policy: All items appearing in CONNECT are copyright of AZA. Permission to reprint items must be obtained by contacting AZA’s Publications Department at [email protected]. Advertising policy: Advertising is available. AZA reserves the right to refuse advertising not consistent with its mission. Ad contracts are issued on an annual basis, and ads are accepted on a one, three, six, nine or 12-time basis. Deadline for insertion orders is the first of the month preceding publication. Deadline for artwork is the 10th of the month preceding publication. Rates and mechanical requirements are available upon request.

September 2014 CONNECT 3

board & staff

AZA BOARD & STAFF aza staff

aza board of directors

CONNECT staff

2013 - 2014

Tim Lewthwaite, Editor Lisa Cadigan, Designer, Cadigan Creative

CONNECT editorial Board Melinda Arnold, Dickerson Park Zoo Thom Benson, Tennessee Aquarium Martha Fischer, Saint Louis Zoo Julie Larsen-Maher, Wildlife Conservation Society Tim Lewthwaite, AZA Publications & Brand Manager Kristin L. Vehrs, AZA Executive Director

AZA Staff Jim Maddy, President & CEO Kristin L. Vehrs, Executive Director Jill Nicoll, Chief Operating Officer Paul Boyle, PhD, Senior Vice President of Conservation & Education Rob Vernon, Senior Vice President of External Affairs

Chair Jackie Ogden, PhD

Vice President, Animals, Science and Environment, Walt Disney Parks and Resorts Ph: (407) 938-2831, E-mail: [email protected] Chair Elect Dennis E. Pate

Executive Director and CEO, Omaha’s Henry Doorly Zoo and Aquarium Ph: (402) 738-2014, E-mail: [email protected] Vice Chair Steve Burns

Director, Zoo Boise Ph: (208) 384-4125, x203, E-mail: [email protected]

Debborah Luke, PhD, Senior Vice President of Conservation & Science

Past Chair

Denny Lewis, Vice President Accreditation Programs

President and CEO, Texas State Aquarium Ph: (361) 881-1242, E-mail: [email protected]

Jennifer Keaton, Vice President, Congressional Affairs Steve Olson, Vice President Federal Relations Phil Wagner, Senior Vice President of Finance Arslan Ahmad, Program Assistant, Conservation & Science Candice Dorsey, PhD, Director, Animal Programs Jeff Dow, Director of Sales & Marketing Jennifer DiNenna, Manager, Accreditation Sandra Elvin, PhD, Director, Conservation Research & Policy Development Jennifer Fields, Communications Coordinator Allegra Formento, Marketing Assistant Rachel Gauza, Citizen Science Program Specialist Emily Gordon, Digital Media Coordinator Rebecca Greenberg, Program Assistant, Conservation & Science

Tom Schmid

DIRECTORs Jim Breheny

Executive Vice President and General Director, Zoos and Aquarium Jonathan Little Cohen Director of the Bronx Zoo Wildlife Conservation Society Ph: (718) 220-5101, E-mail: [email protected] Lynn B. Clements

Director, Virginia Aquarium and Marine Science Center Ph: (757) 385-0241, E-mail: [email protected] Jim Hekkers

Managing Director, Monterey Bay Aquarium Ph: (831) 647-6825, E-mail: [email protected] Gregg Hudson

Shelly Grow, Director, Conservation Programs

Executive Director and Chief Executive Officer, Dallas Zoo Management, Inc. Ph: (469) 554-7510, E-mail: [email protected]

Melissa Howerton, Vice President, Conferences & Membership

Dennis W. Kelly

Tim Lewthwaite, Publications & Brand Manager Nette Pletcher, Director of Conservation Education Barbara Pueschel, Board & Committees Liaison Nancy Ramos, Receptionist Amy Rutherford, Professional Development Program Manager Ana Maria Sanchez, Controller Barbara Skewes, Manager, Member Information Services Sarah Sullivan, Manager, Digital Media Gina Velosky, Manager, Business Development & Marketing Cheryl Wallen, Meeting Planner

4

officers

Association of Zoos & Aquariums 8403 Colesville Road, Suite 710 Silver Spring, MD 20910 301-562-0777 (phone); 301-562-0888 (fax); www.aza.org

Director, Smithsonian National Zoological Park Ph: (202) 633-4442, E-mail: [email protected] Kevin Mills

President and CEO, South Carolina Aquarium Ph: (843) 579-8555, E-mail: [email protected] Amos Morris

Zoo Director, Mesker Park Zoo and Botanic Garden Ph: (812) 435-6143 x401, E-mail: [email protected] Douglas G. Myers

President and CEO, San Diego Zoo Global Ph: (619) 557-3999, E-mail: [email protected] John T. Walczak

Director, Louisville Zoological Garden Ph: (502) 238-5335, E-mail: [email protected]

CONSERVATION & RESEARCH PERSONALITY SELECTION BIAS IN ANIMAL COGNITION RESEARCH In this study, 18 zoo-housed capuchin monkeys were trained for two experiments using positive reinforcement and free-choice participation. Researchers identified five personality dimensions: assertiveness, openness, neuroticism, sociability and attentiveness. Monkeys that consistently participated and performed well on tasks showed significantly higher openness and lower assertiveness compared to the others. It seems that the methods used to attempt to control for variables by training subjects prior to testing, by allowing free choice participation and providing subjects with food rewards actually encourage personality selection bias. Personality selection bias

6 CONNECT September 2014

needs to be considered when looking at the outcomes of a study. MORTON, FB, LEE, PC, BUCHANANSMITH, HM, 2013. Taking personality selection bias seriously in animal cognition research: a case study in capuchin monkeys (Sapajus apella). Animal Cognition 16: 677-684. Correspondence to [email protected].

AFRICAN ELEPHANTS INTERPRET HUMAN POINTING CUES Researchers found that elephants can gain useful information from human pointing without prior training. In two studies, researchers tested a total of 11 captive African elephants housed at a safari operator providing elephant back rides for tourists. All of these elephants had lived in human care since infancy.

Their training had been based exclusively on vocal commands so that they could be directed during elephant-back safaris without the need for close proximity to their handlers. This study focused on elephant responses to novel non-verbal cues to locate food sources. The variety of gestures and variation in location of the experimenter in proximity to the food source resulted in some indication of understanding of communication intent. A study with Asian elephants that did not get similar results may have been due to procedural differences. More studies are needed to explain this ability to interpret human gestures. SMET, AF, BYRNE, RW. 2013. African elephants can use human pointing cues to find hidden food. Current Biology 23: 1-5. Correspondence to: [email protected].

GRINSTED, L, PRUITT, JN, SETTEPANI, V, BILDE, T. 2013. Individual personalities shape task differentiation in a social spider. Proceedings of the Royal Society B Biological Sciences 280: 20131407. Correspondence to [email protected].

HOW MUSEUM EDUCATORS CHANGE Part-time educators or volunteer docents are often a key point of human contact for museum learning experiences. Like formal educators, their instructional methods often mirror their own training or prior experiences in formal education settings. This study followed the professional development of a group of eight museum volunteer docents in preparation for the iterative implementation of a new program on climate change for school groups at a natural history museum. The learnercentered and inquiry approach, as well as the controversial climate change content, provided a contrast to their traditional models of teaching and learning in the museum. Data were collected using a participant-observer approach and interviews. Four individuals were presented as case studies, detailing their own reflections on learning and teach-

ing as well as their comfort in, or resistance to, changing their practice. These findings provide implications for enhancing the educational impact of zoo and aquarium experiences, particularly relating to conservation issues. ALLEN, LB , CROWLEY, KJ . 2014. Challenging Beliefs, Practices and Content: How Museum Educators Change. Science Education 98:84-105. Correspondence to Lauren B. Allen: [email protected]

CONSERVATION EDUCATION SUCCESS WITH ZOO DOCENTS Docents at zoos and aquariums are provided education, training and work experiences to be able to interpret threats to wildlife and biodiversity. This study examined the motivations of docents at a zoo: altruistic (interpreting wildlife to others) and egoistic (learning about wildlife themselves and socializing with others with similar interests) and also the changes they go through as part of their docent experiences. Data were gathered through mail back selfreport questionnaires. Their motivations were consistent with predicting continued satisfaction with their volunteer experience. They reported starting or increasing conservation behaviors as a result of their docent role, those with more years of docent experience showed a higher level of engage-

ment with conservation behaviors. The docent training program, socialization within a larger conservation community of conservation educators, scientists, animal care staff and the experience of conservation interpretation with Zoo visitors has led to results that support an environmental socialization framework. The impact of the docent experience on the docents themselves may likely be an unrecognized yet significant output of conservation education at zoos and aquariums. BIXLER, RD, JOSEPH, SL, SEARLES, VM. 2014. Volunteers as Products of a Zoo Conservation Education Program. Journal of Environmentlal Education. 45:57-73. Correspondence to: [email protected]

conservation & research

PERSONALITIES IN SOCIAL SPIDERS This study tests the hypothesis that variation in individual personalities can shape task differentiation in the social spider Stegodyphus sarasinorum. Sixteen colonies were collected and 40 spiders from each group were randomly chosen. Two different behavioral traits were assessed in all the spiders: boldness assessed by response to a puff of air and aggression assessed with a gentle prod stimulus. They found that the boldness personality trait was a strong predictor of participation in the cooperative task of prey attack. Further studies on social organisms are needed to understand the nature of the link between animal personality and social organization.

September 2014 CONNECT 7

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September 2014 CONNECT 9

FOUNDATIONS FOR THE FUTURE The Value of In-Person Training in a Digital World

10 CONNECT September 2014

By Jane Ballentine

W

hen the Association of Zoos and Aquariums (AZA) Professional Development classes were in their infancy in the 1970s, there were few ways to “get educated” – in a classroom with teachers and students communicating in person, in the field, or on-the-job-training. There were few distractions – no smartphones or laptops – just pen and paper for note taking and books for research. Flash forward and we are in the world of electronic devices (computers, iPads, the Internet, Smartphones) with the world of knowledge at our fingers tips. Inquiring minds want to know something – hey let’s Google it! There are online universities, webinars and courses that mean one can take a class at night, on the weekend or at 2 pm. Many institutions have created their own programs for staff development as well. So what does this mean for the future of professional development and the myriad of training courses where students and teachers are still brought face-to-face, live and in-person? For many AZA institutions, it means a mix of professional development experiences from in-house training programs to conferences to AZA courses, with the latter still playing an important role in developing staff and strengthening the future of the zoo and aquarium movement. Over the past six years, The Florida Aquarium, in Tampa Bay, Fla., has sent more staff to AZA training courses than any other AZA-accredited aquarium and more than the average zoo. They also offer many in-house training programs including 7 Habits and DiSC personality assessment. All of their departments have a budget line for professional development. “In our Biological Operations Department, which includes dive operations, animal health, animal husbandry and horticulture, our organizational goal has been to continue to develop the top levels of management and the AZA Management School has been an incredible opportunity for our staff,” says Angie Bradley-Brown, director of human resources. “We require the staff to apply for professional development in the same way they would a job. They are required to submit an application form, budgets, and a commitment to implement or train others on at least one thing they have learned at AZA Management School or any other professional development opportunity,” she continued. “The staff attending the school or conference is required to present their learning experiences to their groups upon returning from school. Stephen Covey says you learn more when you have to teach it to others. We find this to be true and our entry level husbandry staff learns a great deal from the presentations of their senior biologists.” The value of AZA professional training courses extends to accredited members of all sizes. Looking at course attendance numbers since 2007, it clear that the largest AZA member institutions (by budget size) had higher total attendance at AZA courses, but smaller and mid-size institutions were also well-represented. The average institution with an annual budget over $20 million sent 23 staff members over the six academic years from the fall of 2007 through the spring of 2014. However, while larger institutions sent more people overall, mid-sized institutions had the highest levels of participation in the courses. More than 95 percent of institu-

Touching the Heart to Teach the Mind Through Animal Training As the 2013 recipient of the Jeff Swanagan Memorial Scholarship I had the privilege of attending the Association of Zoos and Aquariums (AZA) course Animal Training: Applications in Zoo and Aquarium Settings at Disney’s Animal Kingdom this spring. As a progressive keeper and trainer I aspire to continue my education in a constantly advancing industry and build on my passion for behavioral husbandry. This course provided the opportunity to expand on my foundation of training knowledge, learn innovative ideas and improve on topics such as problem solving. Not only did the presentations focus on how training can benefit animal welfare, but they also highlighted ways to use animal training to connect to our guests. Jeff Swanagan’s philosophy that you must “touch the heart to teach the mind” represents an emphasis on educating people, but this is not accomplished by reading facts. The focus is educating through personal connections to inspire and engage people to invest in conservation. Participating in the AZA course further developed my ability to build connections with the animals, staff and guests I interact with daily. During his motivating lecture “Connecting with our Audience” Steve Martin shared several ideas to increase the effectiveness of our guest encounters and messaging. As a member of the Akron Zoo’s Behavioral Husbandry Steering Committee I hope to successfully incorporate those ideas into our animal training demonstrations for our guests. Improving our up close experiences increases our capability to build personal connections and raise awareness about conservation. Inspiring additional staff members to create unique experiences during these public presentations will also impact more visitors than what I could on my own. This professional development course helped advance my skills as an animal trainer and also served as motivation to share animal training experiences with others. Steve Martin concentrated on the importance of engaging, inspiring, and empowering our visitors. My objective is not to provide an opportunity to observe animals, but an opportunity to educate by building an emotional connection through personal experience that inspires empathy and conservation. Throughout my career I will continue to strive for the goal of touching the heart to teach the mind through animal training.

Sarah Kirkman, Wild Animal Keeper III Akron Zoological Park

continued, page 13

September 2014 CONNECT 11

tions with a budget between $5-10 million had at least one staff member attend a course with the average institution of that size having seven in attendance over those six years. But perhaps the most telling statistic of all is that, across all budget categories, nearly 86 percent of all AZA-accredited institutions participated in AZA professional training courses during that time. “We consider AZA training programs as continuing education that will improve the skills and knowledge of the staff, enabling us to provide the best to our guests, animal welfare and conservation efforts,” notes Richard Rosevear, general curator of the Lehigh Valley Zoo. “Growing involvement in animal programs, for which AZA training programs are required, enhances our credibility as a conservation organization rather than just an entertainment venue which is how many people think of the zoo.” Sending staff out of house, and sometimes out of town for training can pose a budgeting issue for facilities. Considering the cost of airfare, gas, registration fees, hotels and food not to mention covering staff time for an employee to be on the road can impact budgets at all levels. But when asked, a number of directors echoed these thoughts from Mike Crocker, assistant parks director/ zoo director at the Dickerson Park Zoo. “When asked some time back by one of my employees to communicate to the staff what my priorities are, I listed professional staff training as one of them. The zoo world, like most everything else, is changing and moving faster all the time. I think training is a big part of trying to keep up with that change. I consider professional training courses, whether on-line or at Wheeling, to be very important for staff development and staying up with current trends, standards, and best practices. I send my staff as much as

possible to AZA courses, and occasional other courses, as I can possibly squeeze out of the budget.” When asked about the value of in-person training compared with online programs, many felt that the networking opportunities available in-person were as valuable as the programs themselves. “We continue to send staff members to the AZA courses because they are provided with top-notch training in technical and management skills as well as invaluable networking opportunities. Our employees make connections with others in the profession that last well beyond the conclusion of their classes,” said Deborah Cannon, president and chief executive officer of the Houston Zoo. The Houston Zoo also offers their facility as host institution for training courses, as does Disney’s Animal Kingdom. “There are many ways to support and participate in the AZA Training Programs. I encourage my team members to not only attend these valuable sessions, but also to offer their expertise as instructors. We feel so strongly about the importance of these programs that we even host some sessions here at the Walt Disney World Resort,” says Jackie Ogden, PhD, vice president, animals, science and environment at Walt Disney Parks and Resorts. “AZA Professional Training Programs provide a unique opportunity to learn from – and with – leaders in the zoo and aquarium community who are truly experts in our profession. Attending these programs allows our staff to meet and collaborate and to forge partnerships and friendships that can last an entire career.” Jane Ballentine

is the

Director of Public Relations Maryland Zoo in Baltimore

at the

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September 2014 CONNECT 13

ORGANIZATIONAL MANAGEMENT An Essential Piece of the Organizational Puzzle

E

ach volunteer makes up a valuable piece of the overall organizational puzzle. Volunteers and volunteer leaders alike work closely together to bring the “big picture” of the organization’s mission and vision to life. Volunteers often play a direct role in connecting the organization with its community and fulfilling its mission and vision. According to the National and Community Service Volunteer Survey, over 64.5 million Americans volunteered nearly 7.9 billion hours of their time. The Association of Zoos and Aquariums (AZA) Volunteer Management Committee Survey for 2012 revealed that the 95 organizations that responded in the study received services from 73,775 volunteers and interns who provided roughly 4,135,146 hours of service. These numbers are truly impressive. It is the responsibility of us all to maintain high standards of volunteer management and supervision, ensuring the safety of our volunteers and minimizing risk to our organizations, as well as taking the best possible care of those who serve us. One way to uphold high standards and ensure professionalism is to adhere to AZA’s “Best Practices” in Volunteer Management, available on MyAZA Network. AZA’s mission would not be evident to the public if not for the tireless efforts of our dedicated volunteers. Inspiring appreciation, education, animal welfare and conservation throughout the community requires effort from more than paid staff alone. Volunteers play a major role in not only relaying the organizational mission, but also in helping the organization live by it. Someone wise once said “it takes a village to raise a child”; it no doubt takes an entire organization, volunteers included, to spread our mission. As with any AZA organization, the only thing constant is change. With the benefit of a dedicated volunteer force, major transitions are far more tolerable. When new exhibits are being designed or new species being introduced, the role of our volunteers should always be considered. This includes volunteers in educational roles, animal care, operations and more, particularly those on the front lines. Exhibits should be constructed in such a way as to maximize the interaction between volunteer and visitor. No matter the exhibit, regardless of the animal on display, the volunteer must be armed with the necessary tools to ensure that the visitor leaves the encounter with memories worth repeating. Questions as to whether bio facts will

By Jenny Yee Grebe, CVA, and Dan Radley

be needed, the necessity of seating options a stool and if a fan and/ or heater should be provided are just some of the metrics that are involved. Input from volunteers is essential. Often times, they recognize situations that the staff doesn’t. Let us not forget, volunteers come to our organizations with a vast spectrum of backgrounds and knowledge, from CEO’s to rocket scientists, literally. Your Board of Trustees or Governing Board is likely made up of volunteers. Volunteers might notice, for instance, a part of an exhibit that could potentially invite children to climb. They may have thoughts on acoustics. They may realize a need for more or, just as importantly, less signage. Some ideas are simply not feasible, but the volunteers should be part of the process. The vision and future planning of the organization should recognize and embrace the value of volunteer engagement. The Volunteer Management Team needs to get the right people on board, make sure there is appropriate training and the correct supplies are available to the volunteers (They are responsible for making sure the placement is successful for the volunteer and the organization). It all starts at the top: volunteers need to be truly valued from the top down. The chief executive officers, directors and senior management team need to be saying thank you, shaking hands and listening to suggestions of the volunteers. When this happens, volunteers become more engaged and your return on investment will be even more exponential. At the North Carolina Aquarium at Fort Fisher in Kure Beach, N.C., the Director, Peggy Sloan, is a major proponent of volunteers. She understands the value and importance of the volunteers’ work. It is not an uncommon sight to see her laying mulch or sweeping the conservatory with our volunteers. The implication of this is clearly not lost on the other curators and managers. All paid staff should make an effort to learn names and ensure the volunteers’ voices are heard. Volunteers recognize and appreciate the fact that they are part of the team. Their hard work and dedication is never taken for granted. This year at the Volunteer Appreciation Event at the Newport Aquarium all of the staff, paid and unpaid, got together and created a video to thank the volunteers and show the volunteers just how happy they make our organization. The volunteers loved seeing so many people thanking them and appreciating them for their time and talents. We also have a combined volunteer and paid staff summer picnic. Volunteers understand that if they have a suggestion, no matter the subject or apparent significance, that suggestion will be not only be heard but also discussed. If this will improve the visitor experience, if this helps them understand our mission, it should be utilized. If the idea does not work, or has been tried before with no success an explanation will be given. We should encourage introspection and welcome fresh eyes. It is essential to remember that volunteers are incredibly passionate about and invested in the success of the organization. The AZA Volunteer Management Committee established a “blueprint” of Best Practices to help your organization uphold high standards, minimize risk, plan next steps, and increase your organization’s return on investment. Mindful organizations provide the resources necessary to thoroughly manage volunteers in all areas by utilizing the best practices in Volunteer Management adopted by AZA. For example with staffing, the best practice is to have one full time paid staff person for every 100 volunteers. There are three tiers of performance designated in the Best Practices

document; Good, Better, and Best. All organizations should strive for the Best. Incorporating Best Practices into your organization will give you the necessary tools to complete your puzzle. Ongoing support for your organization’s volunteer management and volunteer engagement extends far beyond the reach of the volunteers, volunteerism, community engagement and your organizational hug. By integrating your volunteers into your organizational culture they will give more, as well as feel a stronger sense of emotional connectedness to the success of the organization. Think for a minute about the countless volunteers and interns throughout your organization and their time and talents given. Why do they volunteer at your organization? They care so much that heck, they do it for free! Jenny Yee Greber, CVA, is the Manager Intern Services for the WAVE Foundation Dan Radley

is the

of

Volunteer & Newport Aquarium

at the

Volunteer Coordinator at the North Carolina Aquarium at Fort Fisher

95 of 126 organizations responded to the survey with both volunteer numbers and volunteer hours.

September 2014 CONNECT 15

September 2014 CONNECT 17

VOLUNTEERS AND FIELD CONSERVATION A

ll zoos and aquariums, regardless of size, can make a huge impact on field conservation by utilizing one of their greatest assets – volunteers. Staff at the Brevard Zoo in Melbourne, Fla., and Zoo Miami in Miami, Fla., know this first-hand. The extraordinary effort of their volunteers allows both institutions to enjoy remarkable success with their field conservation projects. In return, volunteers become stronger conservation leaders and stewardship advocates by being active participants.

By Isabel Sanchez and Jean Galvin 18 CONNECT September 2014

A

t Brevard Zoo, projects such as Oyster and Mangrove Restoration empower the community to get involved in conservation without a large time commitment. By occasionally giving a day or even only a few hours of their time they make a huge impact on the welfare of the Indian River Lagoon, one of the most diverse estuaries in the United States. Thousands of community-based volunteers are involved in every aspect of this project. Volunteers attend workshops to make oyster mats that are in turn deployed into the lagoon as new living oyster reefs by more volunteers. Another set of volunteers, who own docks along the Indian River Lagoon, become “oyster gardeners” raising oysters from spat. Studying the viability of the oysters will determine which parts of the lagoon are best suited for sustaining new oyster reefs thereby creating a natural cycle of improved water quality and species survival. On a much different scale, Brevard Zoo’s regularly active volunteers dedicate time and skills with the reintroduction of the Perdido Key Beach mouse to its natural habitat. It is an inconspicuous mouse species and close to extinction. Volunteers provide daily husbandry care onsite at the Zoo for the breeding population and assist in the release of the mice to their native sand dunes. As a result of their work, Perdido Beach mice, while still critically endangered, have populated all three locations where they originated. Finally, the newly opened Sea Turtle Healing Center at Brevard Zoo, operated by the Zoo’s veterinarian, two vet techs and a staff of 40 volunteers, has increased the survival rate of turtles. Volunteers provide all day coverage seven days per week. They are responsible for testing tank water quality, cleaning tanks, preparing diets and medications, feedings, record keeping and some hands on assistance. Prior to the opening of the Healing Center, turtles had to be transported anywhere from one-to-eight hours before receiving care. Now they can be at the Zoo usually within 15-to-30 minutes for immediate treatment day or night. Without the volunteer contribution, the facility would not exist and sea turtle survival rate would be greatly reduced. Volunteers at Zoo Miami are instrumental in fulfilling the Zoo’s mission of education and conservation and their dedication to field initiatives is a genuine asset. Projects like the Pine Rockland Restoration unites local community volunteers from universities, high schools, and scout troops with year-round Zoo volunteers to help protect this critically endangered ecosystem, which has less than five percent habitat left in South Florida. The largest fragments of this magnificent ecosystem found outside of the Everglades National Park are contained on Zoo Miami’s land. One of the biggest threats to this ecosystem is invasive plants which are in direct competition with native plants. The field conservation

volunteers spend many hours removing invasive plants and restoring disturbed areas. In order to understand what native species are thriving on Zoo grounds, Zoo Miami volunteers conduct surveys of butterfly and bat populations. For butterflies, the important species of interest are the federally endangered Bartram’s hairstreak, Florida leafwing, and the Florida duskywing. Volunteers are trained in butterfly identification and data recording. Since the standardized surveys began, the teams of volunteers have documented 47 different butterfly species of which some have never been recorded to occur on Zoo Miami grounds. Miami-Dade County is home to seven species of bats and Zoo Miami wanted to monitor which species frequent their property. Seventeen bat boxes were strategically placed on grounds and volunteers continuously monitored them during the day to help gather data on the number of individuals per species, reproductive success, box preferences, and social patterns. Based on the current data gathered by volunteers, we have found that only two of the seven species that should be found in the area are utilizing the bat boxes. The main two species are the Brazilian free-tailed bats and evening bats. The benefits of using volunteers in field conservation are immense. Educational outreach and community empowerment is achieved, bringing large numbers of people together who develop a personal investment in an institution’s conservation outcomes and spread the message and the caring to vast numbers through their passion and commitment. It also instills community pride in protecting and caring for the nature that surrounds them. That pride extends to our institutions and the important work we do. By employing volunteers, institutions transform the efforts of a few paid staff into an army of conservation activists and zoo supporters with a small investment of time and training. As a result, funding and partnerships with academic and regulatory agencies often becomes more readily available; they are excited to work with zoos because they can engage volunteers. And perhaps more importantly, the volunteers themselves discover a passion to conserve wildlife never before realized until they had their first hands-on experience. Volunteers at AZA-accredited institutions have a passion for wildlife and conservation so get them and your communities involved in the important work your organization is doing. You won’t be disappointed. Isabel Sanchez

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September 2014 CONNECT 19

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By Sean D. Devereaux

The Impact of AZA Volunteers

T

he Association of Zoos and Aquariums (AZA) Volunteer Management Committee (VMC) conducted a survey in 2013 in an effort to collect information about the collective impact of volunteerism on AZA institutions. Each zoo and aquarium that utilizes volunteers tracks information about their programs in many ways, but there has never been an attempt to gather this information nationally in a standardized manner. The results were illuminating and prompted the VMC to commit to conduct this survey annually. Results of the 2014 survey will be presented at the AZA Annual Conference during the VMC meeting on Sunday the 14th, 2014. The 2013 survey was sent to 223 AZA institutions asking for information about their volunteer programs in 2012. 126 institutions responded. We found that there was an average of 768 volunteers at each institution, and that each volunteer provided an average of 54 hours of service to their institution. This equates to an average of 41,472 hours of service annually at each zoo and aquarium. Using these numbers, we can estimate that there were over 170,000 volunteers who performed 9.25 million hours of service at

AZA institutions in 2012. According to the Independent Sector, the national value of a volunteer hour was $22.14 in 2012. This would suggest that in 2012, AZA institutions received over $204 million worth of in-kind service from volunteers. The 2014 survey will be gathering this same information for the 2013 calendar year, but the VMC has added some questions to the survey to get information about the demographic make-up of volunteer programs in AZA institutions. Preliminary data indicates that women outnumber men as AZA volunteers more than 2 to 1; and similarly, Caucasian volunteers outnumber every other minority group combined nearly 2 to 1. These are preliminary trends; the official findings will be available following the Annual Conference. The collective pull of our communities in support of our organizations is something we should be very proud of. Please be sure to recognize your organization’s volunteers for their phenomenal contribution to our collective goals. Sean D. Devereaux

is the

Manager of Volunteer Services at the Aquarium of the Pacific

September 2014 CONNECT 23

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ANIMAL WELFARE To Be, Or Not to Be Outside Choice is Enriching for Apes By Steve Ross, PhD

K

athy the chimpanzee hears the familiar hum of the large glass doors come to life and watches as they slide open to reveal the green outdoor space of her outdoor yard at Lincoln Park Zoo in Chicago, Ill. Her fellow chimpanzees hoot excitedly and rush to embrace before heading out to the brisk spring air. Kathy sticks her head out of the door and looks around. She pauses, then turns to come back inside, where she gathers up remnants of last night’s nesting materials and settles in for a morning nap. She has the opportunity to go outside and enjoy the sun and breeze but has chosen not to.

The degree to which providing animals some choice over their own environment is important for zoo-housed animals’ welfare and is a growing subject of discussion and research. For years the general consensus has been that providing animals some aspects of control is a critical aspect to progressive care. While this has been a generally accepted paradigm for zoo management, it has been difficult to empirically assess the value of choice for animals. Nonetheless, researchers are finding different ways to assess these questions which may serve not only to validate these suppositions about choice but also facilitate new means to provide choices to animals in our care. For instance, marmosets that could choose to turn lights on and off in their enclosure showed an increase in calm behavior compared to a control group that was exposed to the exact same lighting but had no control over it. These issues are increasingly relevant in how we manage zoo animals today. In a recent study published in the Journal of Applied Animal Welfare Science, researchers found that simply providing the choice for apes to access outdoor spaces was influential on their behavior, above and beyond whether they exercised that choice. They were able to remove the potential confound of outdoor conditions affecting their behavior (often animals act differently when they go outside) by comparing their behavior when they

did not have the option to go outside versus when they did have the option but chose not to go out. We know humans prefer to have choices, whether it’s the color of your next automobile or the flavor of your ice cream, and these data suggest that it’s important for animals as well. Chimpanzees were particularly affected by the choice compared to gorillas; a fact that is not surprising when you consider earlier published data that describes the very different degree that they choose to use, and perhaps value, those outdoor yards. Gorillas in the study use those areas much less frequently than the chimpanzees and were much less aroused when the door to the outside was open. Understanding and interpreting complex cognitive concepts such as how animals value the act of making choices can be challenging for animal managers. Though most of us likely agree that these are important components to enriching the lives of the animals in our care, we should continue to consider exactly how to implement these choices, how to assess their importance, and to provide choices that are relevant and important to the animals themselves. Providing a range of sushi options to a vegetarian might not be worthwhile but allowing them access to an impressively diverse salad bar would be very enriching. They might not select the scrumptious tomatoes every time, but like Kathy the chimpanzee, the benefit may be simply in knowing they have that option available to them. Steve Ross, PhD, is the Director of the Lester E Fisher Center for the Study and Conservation of Apes at Lincoln Park Zoo

This is the fourth installment in a series of articles about animal welfare and AZA’s Animal Welfare Committee. This series is intended to provide regular communications about the work of the animal welfare committee and to better inform AZA members about animal welfare-related news. Nadja Wielebnowski, Chair of AZA’s Animal Welfare Committee September 2014 CONNECT 25

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28 CONNECT September 2014

VMC COMMITTEE UPDATE FOR SERVICE, AT YOUR SERVICE

STANDARDS AND PRACTICES FOR VOLUNTEER SERVICE ASSIGNMENTS Best Practices Website: Web site addresses frequently asked questions about volunteer assignments and is clear, thorough and engaging. Job Descriptions: Volunteer Services has a thorough job description for each volunteer assignment that includes a list of qualification requirements, responsibilities, authority, and evaluation.

VMC committee update

Directors, managers, coordinators and administrators, with the help of volunteers, work to engage our communities in our collective missions. Volunteers support our organizations and the important work that we do, they greatly enhance the guest experience, and they help us extend our budgets, as well as fulfill our missions. The Volunteer Management Committee (VMC) was established four short years ago to strengthen and advocate for volunteer engagement, disseminate pertinent information, and provide professional development opportunities for staff working with volunteers throughout the Association of Zoos and Aquariums (AZA) community. The VMC has developed 11 Best Practices documents, available on the MyAZA Network*, to help ensure meaningful and relevant volunteer experiences at minimal risk to our organizations. These documents address best practices in the following areas: Assignments, Communication, Conservation, Internship Programs, On-boarding, Volunteer Manual/Policies and Procedures, Recognition and Retention, Risk Management, Teen Volunteer Programs, Uniforms, and Volunteer Management. We hope to add three additional Best Practices documents by the end of the year.

Since its inception, the Volunteer Management Committee has conducted an annual survey to collect statistics and benchmarking data on volunteer engagement throughout AZAaccredited institutions. The results have been astounding, and greatly help AZA’s Government Affairs team advocate for our AZA-accredited zoos and aquariums by sharing this impact and showing the leverage of community constituents. Many professional development opportunities for volunteer managers have been provided, including open listservs, resources within the AZA Network, webinars, a very strong presentation track at the Annual Conference, and more. Our regional communication plan helps keep the staff who manage volunteers connected and up-to-date on upcoming events. Be sure to join the Volunteer Management Group on the AZA Network to join our discussions and learn more. * Go to AZA’s homepage (www.aza.org) and sign into your “My AZA” account (see link at top right of the homepage). There is a link on the log in/register page if you have forgotten your password. Once you’ve entered MyAZA, click on the Groups tab and join the open Volunteer Management forum to access all of the resources and discussion threads.

Volunteer Assignments Policies: New assignments are designed by Volunteer Services and department staff to ensure the assignment is beneficial for both the organization and the volunteers. Volunteer Assignment Maintenance: Volunteer assignment descriptions are regularly reviewed and revised as needed to ensure they accurately reflect the expectations for the volunteers as well as the needs of the organization. Sensitive Issues: Volunteers are trained on how to deal with sensitive issues relevant to each assignment.

September 2014 CONNECT 29

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MEMBER NEWS N.C. ZOO NAMES SIMMONS AS DEPUTY DIRECTOR AND COO The North Carolina Zoo in Asheboro, N.C., has announced the appointment of L. Patricia Simmons, formerly director of the Akron (Ohio) Zoo, as the Zoo’s deputy director and chief operating officer. Simmons has assumed the N.C. Zoo post in September. Simmons, 57, has served the Akron Zoo for more than 31 years, including the past 29 as president and chief executive officer. In her new position at the North Carolina Zoo, she will provide oversight for the facility’s future growth and succeed Dr. David Jones, 67, the current zoo director, when he retires in March 2016. Jones has served as Zoo director since 1994. “This is a wonderful opportunity for me to use my experience to assist another Association of Zoos & Aquariums (AZA) accredited institution with its growth opportunities and long-range plans,” Simmons said. “It will be an exciting new challenge.” Jones expressed excitement about Simmons’ appointment. “I am delighted that Pat has decided to join us here in North Carolina,” Jones said. “There is no one better qualified to take our beautiful Zoo to the next level. I’m sure her energy and enthusiasm will carry us well into the next decade.” Simmons has a national reputation in the zoo community, having served on a variety of boards and committees with the Association of Zoos and Aquariums (AZA), including board chair in 2012. During her career at the Akron Zoo Simmons secured a stable source of funding for the Zoo, developed a toprate conservation education program and implemented a 14-year master plan that included adding more than 30 new animal exhibits. Last year the Akron Zoo set an attendance record with more than 389,000 visitors. The North Carolina Zoo 32 CONNECT September 2014

annually sees nearly 750,000 visitors, and with more than 2,000 acres is the world’s largest land area zoo.

STEVEN SCHINDLER NAMED INTERIM EXECUTIVE DIRECTOR OF BIRCH AQUARIUM AT SCRIPPS INSTITUTION OF OCEANOGRAPHY Steven Schindler has been selected as interim executive director of Birch Aquarium at Scripps Institution of Oceanography, UC San Diego. He joined the aquarium on 18 June 2014. Schindler served until recently as senior vice president and chief marketing officer for the National Aquarium in Baltimore, Md., where he combined a deep passion in conservation with his expertise in brand building and marketing. As a member of National Aquarium’s executive leadership team, Schindler helped strengthen the institution’s mission by transforming marketing’s role and by working cross-departmentally to raise the Aquarium’s reputation, improve programming and guest satisfaction, and increase revenues year-over-year. During his tenure, his team launched two major new exhibits, heightened the institution’s brand and revamped its communications programs. His appointment was announced by Margaret Leinen, director of Scripps Institution of Oceanography and vice chancellor for marine sciences at UC San Diego. “Birch Aquarium serves the vital role as the public outreach center for Scripps Oceanography with education, interpreting Scripps’ science, and conservation at the core of its mission,” said Leinen. “I’m extremely pleased to have Steve, an outstanding aquarium professional, take the helm as we plan our next chapter of engaging visitors to use critical thinking and to make science relevant to their daily lives.” “It is an honor to help broaden the reach of Scripps Institution of

Oceanography’s science and a privilege to lead Birch Aquarium in its mission of science education and ocean conservation,” said Schindler. He added, “As a native San Diegan, joining Birch Aquarium to help design plans and strategies to even more deeply engage with the public, on-site and virtually, is a dream come true.” Schindler’s appointment is expected to last one year while the search for a permanent aquarium director is under way. He replaces Dr. Nigella Hillgarth, who served as Birch Aquarium at Scripps executive director for nearly 12 years and was recently named president and chief executive officer of the New England Aquarium in Boston, Mass.

THE DALLAS ZOO HAS ADDED A NEW SENIOR DIRECTOR TO ITS LEADERSHIP TEAM AND ALSO NAMED THREE NEW CURATORS In April, R. Harrison Edell joined the staff as senior director of living collections. Edell’s new role includes care, management and long-range planning for the Zoo’s animal collection, which includes more than 2,000 individual animals representing over 400 species. Previously he was the general curator at the Sacramento Zoo from 2010 to March 2014, where he managed resources and operations for the Department of Animal Care. He also served as curator of birds for the San Francisco Zoo and as a specialist at San Francisco Zoo’s Koret Animal Resource Center. Edell has more than 17 years of progressively responsible experience in animal care. He is an active member of AZA’s Wildlife Conservation and Management Committee and coordinates six of AZA’s Species Survival Plans® (SSP). He also serves as secretary for the Avian Scientific Advisory Group and sits on steering committees for four Taxon Advisory Groups. Edell received his Bachelor of Science degree in animal biology in 2002 from

member news

Steven Schindler

the University of California. He received his Master of Science degree in environment management in 2009 from the University of San Francisco, where his thesis assessed the success of genetic management programs for the overall sustainability of captive bird populations. “I look forward to leading an incredibly talented and experienced animal management team, and finding new ways to leverage our resources to make the greatest impact on ongoing conservation efforts,” Edell said. Three curators were also named to the Dallas Zoo team. Karen Gibson was promoted to curator of elephants, bringing 21 years of experience working with Asian and African elephants. She manages five female elephants, as well as supervising and training nine zookeepers. Before coming to the Dallas Zoo, Gibson worked at the Houston Zoo from 1992 to 2006. Keith Zdrojewski was promoted to curator of mammals. Zdrojewski joined the Dallas Zoo staff in 1999 and has held multiple positions, including supervi-

R. Harrison Edell

Karen Gibson

Keith Zdrojewski

Carla Colette

sor of three zoo sections: Lacerte Family Children’s Zoo, the Giants of the Savanna and the Great Ape section. Zdrojewski now oversees a staff of 50 keepers and six supervisors, with a collection of 380 animals representing 80 species.

Carla Collette was named curator of the Lacerte Family Children’s Zoo. With more than 20 years of zoo and educational experience, Collette began her career as a keeper at the Kansas City, continued, page 34

September 2014 CONNECT 33

MEMBER NEWS Tulsa and Oklahoma City zoos before becoming a certified high school biology teacher. She won multiple teaching awards, including recognition for using discovery-based learning in the classroom. Collette has led education departments and children’s programming at multiple zoos, including co-designing and developing the Kid’s Zone at Point Defiance Zoo & Aquarium in Tacoma, Wash.

SENECA PARK ZOO SOCIETY ANNOUNCES NEW EXECUTIVE DIRECTOR The Seneca Park Zoo Society announced the appointment of Pamela Reed Sanchez to the position of executive director of the Seneca Park Zoo Society. Reed Sanchez fills the position vacated by Rachel Baker August in January of this year.

34 CONNECT September 2014

“The Seneca Park Zoo is not only a treasure within the Rochester community, but it has also been a special place for my family for many years,” said Reed Sanchez. “I am thrilled to be named executive director of the Zoo Society and look forward to leading a strong team dedicated to continuously enriching the overall Zoo experience for our visitors.” Reed Sanchez joins the Zoo Society following 12 years at the George Eastman House, most recently as director of strategic planning and resource development. “Pamela is an outstanding candidate giving the search committee no difficulty in reaching consensus,” said Leonard Bayer, president of the Zoo Society’s Board of Trustees. “We are looking forward to having her strong leadership skills, close ties to the community and diversity of experience lead our organization.”

Reed Sanchez is a Rochester native. She received her Bachelor of Science and Master of Science degrees in public administration from Russell Sage College and went on to do her doctorate work in public administration at Syracuse University. In addition to her strong education credits, her past work experience is extensive and impressive. She spent time as the director of development and administration at the nonprofit agency Phoenix Youth at Risk and director of development at Arizona’s Heard Museum before returning to Rochester in 2002. “Rachel Baker August played a critical and lead role in elevating the Zoo’s mission during her tenure,” said Reed Sanchez. “I look forward to continuing to push the needle forward. Zoos provide people of all ages with opportunities to learn about our natural world and how we can be better stewards of

CLEVELAND ZOOLOGICAL SOCIETY HIRES KIM EPLEY AS DIRECTOR OF DEVELOPMENT The Cleveland Zoological Society announced the appointment of Kim Epley, PhD, to the role of director of development. In her new role at the Zoo Society, Epley will play a large part in the next capital campaign and will help to oversee the development program overall. Epley brings enthusiasm and experience to the Zoo Society thanks to her fundraising and science-filled background. She comes to the Zoo Society from the Case Western Reserve University School of Medicine, where she served as director of development – surgery, raising funds for research and education programs and initiatives across multiple surgical disciplines. Prior development positions include director of regional development – East for CWRU School of Medicine; and assistant director of development for the University of Florida’s Whitney Laboratory for Marine Bioscience. Before launching her fundraising career, Epley worked as a research assistant professor at the Whitney Lab, where she also completed a Post-Doc. She earned a PhD in biological sciences from Bowling Green State University, as well as her undergraduate degree. GLADYS PORTER ZOO NAMES WALTER DUPREE AS CURATOR OF MAMMALS The Gladys Porter Zoo in Brownsville, Texas, welcomed Walter Dupree as curator of mammals. He comes to the Zoo with over 40 years of experience in the field of mammals. Throughout his career he has proven himself to be a diligent and dynamic leader. He started his career in 1973, working with Mannheimer Primatological

member news

our fragile environment. The Seneca Park Zoo is an enormous learning lab, couched in a great family-friendly entertainment venue.”

Pamela Reed Sanchez

Walter Dupree

Foundation which housed a collection of 400 old and new world primates. Since then, he has held management positions at numerous places, including Zoo Miami in Miami, Fla., Disney’s Animal Kingdom in Orlando, Fla., Woodland Park Zoo in Seattle, Wash., and most recently, Wild Adventures Theme Park in Valdosta, Ga.

elevated rock outcroppings from which the wolves can survey their surroundings and Zoo visitors. The habitat will open in 2015. “We’re so grateful to the Cotton family for helping to make the wolf habitat a reality,” said Ron Kagan, DZS executive director and chief executive officer. “Once again, they have combined their love of wildlife and the Detroit Zoo to help us continue building an exciting future.” The Cottons – along with sons Sean, Jon and Michael – also donated the lead gift for the development of the Cotton Family Wetlands and Boardwalk at the Zoo. “Our family is honored to support this project and to help bring this native species back to the Detroit Zoo for the first time in 25 years,” said David Cotton. “For decades, the Zoo has played an important role in the conservation of wolves in Michigan.” In 1952, the Detroit Zoo sent four wolves to Isle Royale in the Upper

COTTON FAMILY DONATES $500,000 FOR WOLF HABITAT AT DETROIT ZOO The Cotton family – led by Detroit Zoological Society (DZS) board member Shery Cotton and husband David Cotton – has donated $500,000 toward the development of a wolf habitat at the Detroit Zoo. The leadership gift was announced at a party for benefactors of the DZS’s annual fundraiser Sunset at the Zoo. Construction will begin this year on the new wolf habitat at the southwest corner of the Zoo. The design will include grassy meadows, trees, a flowing stream and pond, wolf dens and

continued, page 37

September 2014 CONNECT 35

Peninsula to be released as part of a program to re-establish the species. As with other Michigan native animals living at the Zoo, the DZS is also engaged in helping wolves in the wild by endorsing the Keep Michigan Wolves Protected campaign. The coalition of conservation and animal protection organizations, Native American tribes, wildlife biologists, veterinarians, hunters, farmers and others is committed to conserving the state’s small population of wolves.

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TEXAS STATE AQUARIUM AWARDED TRIP ADVISOR 2014 CERTIFICATE OF EXCELLENCE The Texas State Aquarium in Corpus Christi, Texas, announced that it has received a TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website. “Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at the Aquarium, and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said TSA President and CEO Tom Schmid. “There is no greater seal of approval than being recognized by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”

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president & ceo

A MESSAGE FROM THE PRESIDENT & CEO

A

growing list of Association of Zoos and Aquariums (AZA)-accredited facilities are relying on a well-trained volunteer corps as a key part of their visitor contact programs. Each year, over 170,000 community members volunteer more than nine million hours of service valued at $204 million to AZA-accredited zoos and aquariums. In order to help deliver on institutional missions, these volunteers require quality training delivered by professional volunteer managers, with support from educators and animal program staff. We should take pride in knowing that citizens in our communities are eager to assist with the important work the professional zoo and aquarium community is engaged in, and not only acknowledge their efforts, but also aim to provide them with training that is on par with the professional development opportunities we afford our paid employees. Even as the use of technology for learning grows, the value and importance of physically coming together to make connections and share best practices is clear. This past year saw record attendance at our in-person AZA Professional Development courses. During the 2013-2014 course year, we offered 18 courses, and nearly 440 zoo and aquarium professionals received training from leaders in the field. This is the fourth consecutive year of attendance growth at AZA courses. Another exciting Professional Development initiative launched in 2014 was the inaugural class of the Executive Leadership Development Program (ELDP), which began at the January Directors’ Policy Conference. The focus of the ELDP is to build leaders who will successfully advance the zoo and aquarium movement in the future. This year-long program guides participants through both structured lessons and individualized development plans with the support of a leader and an assigned mentor. AZA looks forward to welcoming the second group of participants in this program later this month. World-class zoos and aquariums require world-class professionals who possess the latest knowledge and up-to-date skills. To help maintain that edge, all AZA-accredited aquariums and zoos can benefit from having staff participate in AZA’s Professional Development program. It is with great sadness that I note the recent passing of Mary Healy, director of the Sacramento Zoo, while she was traveling to the Galapagos Islands. Mary embodied all that is good about the AZA community. She was dedicated to the Sacramento Zoo, the Zoo’s employees, the community she called home, and the animals we all care so passionately about. Among a few of her contributions to AZA were her service on the AZA Accreditation Commission and as its chair, and her service on the AZA Board of Directors and as its chair. She had a keen mind and a generous soul. I will miss her counsel and her friendship.

40 CONNECT September 2014

BIRTHS & HATCHINGS

IT’S A SMALL WORLD FOR DETROIT ZOO’S NEWEST BABY Being the smallest species of deer isn’t stopping the growing family of southern pudus at the Detroit Zoo in Detroit, Mich. The herd welcomed female Noni on 25 March, marking the third pudu

birth in less than two years at the Zoo and the fifth since the arrival in 2008 of six-year-old mother Carol and sevenyear-old father T. Roy. “Noni is full of energy and can be seen running and leaping through the pudu habitat at times,” said Detroit Zoological Society Curator of Mammals Elizabeth Arbaugh. “She is a welcome addition to the U.S. zoo population of southern pudus, which numbers less than forty.” Carol and T. Roy were paired at the recommendation of the Association of Zoos and Aquariums (AZA) Species Survival Plan® (SSP) for pudus. Found in the temperate rainforests of southern Chile and Argentina, the southern pudu (Pudu puda) can reach a height of 18 inches at the shoulder and weigh up to 25 pounds at maturity. The tiny deer has reddish-brown fur and diminutive features, including rounded ears, small black eyes and short legs. continued, page 42

© Central Park Zoo, Julie Larsen-Maher

individuals. The species is at risk because of loss of its wetland habitats to agriculture. The WCS’s Mongolia Program has identified this species as a conservation priority, and has conducted censuses of it in high elevation wetlands of Mongolia and nearby countries. WCS has worked with conservation partners and governments across its range to help conserve this iconic species. The WCS works to protect wildlife around the globe and has conservation programs in Asia working to save wildlife within the range of the white-naped crane.

births & hatchings

WILDLIFE CONSERVATION SOCIETY’S CENTRAL PARK ZOO SUCCESSFULLY HATCHES FIRST WHITENAPED CRANE CHICK This white-naped crane chick (Grus vipio) is the first of its kind successfully hatched at the Wildlife Conservation Society’s (WCS) Central Park Zoo in New York, N.Y. The chick hatched on 11 April and is on exhibit with its parents. This is the second chick produced by this pair; the first was hatched at the Bronx Zoo in New York, N.Y., in 2011. WCS breeds white-naped cranes and other species as part of the Species Survival Plan® (SSP). White-naped cranes are a migratory species native to East Asia including China, Russia, Japan, North and South Korea, and Mongolia. They are classified as Vulnerable by the International Union for Conservation of Nature (IUCN), with the wild population estimated to be between 5,500 and 6,500

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BIRTHS & HATCHINGS LINCOLN PARK ZOO WELCOMES BABY CROWNED LEMUR The Lincoln Park Zoo in Chicago, Ill., announced the birth of a baby lemur at the Helen Brach Primate House, a first for the Zoo. The lemur, born 14 April, joins its mother and father and older brothers, who all reside at the Zoo. The sex and measurements of the infant are yet to be determined, as Tucker is keeping the newborn wrapped very close to her belly. The dam and sire were recommended to breed as a part of the Crowned Lemur Species Survival Plan® (SSP). The infant lemur is the fifth offspring of this breeding pair, but first birth at Lincoln Park Zoo. “Tucker is an experienced mother and the infant is healthy, nursing and growing,” said Curator of Primates Maureen Leahy. “We’re ecstatic to welcome our first crowned lemur infant

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who we hope will shed light on this threatened species.” According to the International Union for Conservation of Nature’s (IUCN) website, crowned lemurs are considered threatened due to forest loss due to slash-and-burn practices, habitat fragmentation, charcoal production, mining and other environmental impacts from humans.

ROGER WILLIAMS PARK ZOO ANNOUNCES RARE BIRTH OF MATSCHIE’S TREE KANGAROO Roger Williams Park Zoo in Providence, R.I., announced the birth of a Matschie’s tree kangaroo. This is the first tree roo birth at the Zoo in over 20 years, and one of only three that were born in captivity in the U.S. last year. Tree roos are an endangered species, and are part of the Species Survival Plan ® (SSP). Zoo keepers discovered that the female tree kangaroo was pregnant after

the announcement of the Zoo’s plans to build a new tree roo exhibit in the Australasia building by spring 2014. “The first six months after birth is a critical time for both mother and baby. For this reason, we have put construction of the new exhibit on hold until late June 2014,” said Zoo Executive Director, Dr. Jeremy Goodman, DVM. The exhibit will feature indoor and outdoor viewing areas with easy access for the animals between both spaces, giving guests a much improved view of the animals. The Matschie’s tree kangaroo is indigenous to the rainforests of Papua New Guinea. It is estimated that there are less than 2,500 tree roos left in the wild, because of factors like habitat loss due to logging and mining, as well as hunting. Currently, there are only 53 tree roos in the U.S. living in captivity, and seven in international facilities. Along with our tree roo breeding

EXTREMELY RARE PENINSULAR PRONGHORNS BORN AT THE EL PASO ZOO The El Paso Zoo in El Paso, Texas, is one of only four zoos involved in the management of endangered peninsular pronghorns (Antilocapra americana peninsularis), a subspecies of the only American antelope, and the second fastest land mammal in the world. A new group of three peninsular pronghorns that arrived this past December from the Los Angeles Zoo recently gave birth to two sets of twins on 9 April and 3 May. Only 250 remain in the wild and 28 in zoos with the El Paso Zoo holding over 20 percent of the managed population. Pronghorn have survived in North America since the Pleistocene age (10,000 to 1.8 million years ago) when

© Tulsa Zoo © Lincoln Park Zoo

JAGUAR CUB BORN AT THE TULSA ZOO The Tulsa Zoo in Tulsa, Okla., announced the birth of a jaguar cub, marking the third jaguar birth at the Zoo. This new addition was born on 26 March 2014. This is the second successful birth for our jaguar pair, making another important contribution to the managed jaguar population. This birth was in conjunction with the Jaguar the Species Survival Plan® (SSP). Native to the tropical rainforests of Mexico, Central and South America, jaguars are considered near threatened due to habitat loss. There are currently more than 100 jaguars in North American-accredited AZA zoos, while it is estimated that 10,000 jaguars currently exist in the wild.

births & hatchings

program, RWP Zoo has also supported and worked with the Tree Kangaroo Conservation Program (TKCP) since its inception. The TKCP is an organization with the mission of establishing an officially recognized conservation area in Papua New Guinea for tree roos to live without human interference.

continued, page 44

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BIRTHS & HATCHINGS

GOLDEN LION TAMARINS BORN AT THE TOPEKA ZOO On 24 April twin golden lion tamarin’s were born at the Topeka Zoo in Topeka, Kan. Both babies were clinging onto their mother and were nursing well. The twins

join their father and their older brother. The twins are often seen getting a ride on their father and brother. The golden lion tamarins were on the verge of extinction 30 years ago. Thanks to conservation efforts, the golden lion tamarins numbers in the wild have gone from fewer than 200 to an estimated 1,600 currently.

© El Paso Zoo

THE NORTH CAROLINA ZOO WELCOMES BABY CHIMPANZEE The North Carolina Zoo in Asheboro, N.C., welcomed a newborn chimpanzee on 20 May. There are now 17 chimps at the Zoo including five chimps under the age of four. Chimpanzees at the Zoo are divided into two groups, throughout the

day both groups are on exhibit at different times. New additions at the Zoo this year include two baboons, an otter pup, three cougar kittens and a sitatunga. The Zoo is an agency of the N.C. Department of Environment and Natural Resources.

© Topeka Zoo

they lived during the time of now extinct ground sloths, short-faced bears, tapirs, camels and mammoths. More than likely they developed the ability to run at high speeds to avoid the American cheetah (Miracinonyx), another extinct species from this period. There are five recognized subspecies of pronghorn. Those living closes to the Zoo in West Texas are sometimes referred to as pronghorn or Mexican pronghorn (Antilocapra americana mexicana). Pronghorn are the only animals in the world with branched horns. Unlike other animals with horns like sheep, goats and antelope, the pronghorn sheds the outer most horn layer like a deer sheds its antler.

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The Madagascar big-headed turtle was once widely distributed throughout the rivers and lakes of western Madagascar. However, overexploitation from a growing human population has drastically reduced and fragmented its range. One of the most endangered turtles in the world, this species is included on the Turtle Conservation Fund’s top 25 endangered turtles list and is listed as Critically Endangered by the IUCN. In December, 2005, two male and five juvenile female big-headed turtles were confiscated by the U.S. Fish and Wildlife Service and donated to the Houston Zoo in Houston, Texas. In 2008, these turtles were transferred to the moat surrounding the lemur display at the Zoo’s Wortham World of Primates. In order to keep the turtles outside year-round, a swimming pool heater was installed to keep the moat warm during the winter months. Since these turtles can be aggressive towards each other, underwater boxes fashioned from roofing tiles and bricks were added to the moat so that the turtles could hide in them when needed. Since the first egg hatched in September 2012, the Houston Zoo has now successfully hatched a total of 17 turtles from three different clutches. The first clutch was laid and five turtles hatched in the lemur habitat inside a special nesting area prepared by the primate keepers. Pictures of these hatchlings were posted on the Houston Zoo’s Facebook page and resulted in over 20,000 likes – the most recorded by any Houston Zoo animal. The second and third clutches were discovered by Zoo reptile and amphibian staff while they performed routine checks of the nest sites. These eggs were carefully dug up and incubated. A second clutch was discovered on 5 March 2013 – three animals hatched after 76 days on 19 May. The third clutch was discovered on 22 June and was divided into two groups. One group resulted in five hatchlings on 22 August. The second group was incubated at slightly lower temperatures to see what incubation temperature was most ideal. Four turtles hatched from this group on 4 September. Hatchlings have had an average weight of less than .02 pounds. The average shell measurements were 1.3 inches long and 1 inch wide. The young turtles began feeding immediately on a diet of aquatic turtle pellets and romaine lettuce. This is believed to be the first time this species has reproduced in an institution accredited by the Association of Zoos and Aquariums.

births & hatchings

HOUSTON ZOO ANNOUNCES THIRD HATCHING OF ENDANGERED MADAGASCAR BIG-HEADED TURTLES

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IN MEMORIAM Mary Healy

in memoriam

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ary Healy, director of the Sacramento Zoo, in Sacramento, Calif., passed away while in Ecuador in early August. Mary and her husband, Steve O'Brien, were leading a trip of Sacramento Zoo friends and colleagues to the Galapagos. Mary was a very active member of the Association of Zoos and Aquariums (AZA). She served on numerous AZA Committees including the Accreditation Commission, the Ethics Board and the Board of Directors. Her service on each of these bodies included a year as Chair. In addition, she served as President of the California Association of Zoos and Aquariums and was currently one of nine international council members for the World Association of Zoos and Aquariums (WAZA). Mary began her career in the zoo profession as a bird keeper in 1975 at the Riverbanks Zoo and Garden. In 1983, she became the bird curator at the San Antonio Zoo. In 1990 she began work at Discovery Island (a now closed Disney property) and in 1999 began her tenure as the Director of the Sacramento Zoo. Under Mary’s direction in Sacramento, a full-scale veterinary hospital was built and renovations for new habitats have been completed for lemurs, thick-billed parrots, giant anteaters, ground hornbills, burrowing owls, yellow-billed magpies, tamanduas, giraffes, red pandas and North American river otters. From Sara Hallager’s message to the Avian SAG listserv: Mary was an incredible mentor, skilled at identifying an individual’s talent, then finding ways to draw out the best in those around her. She always supported efforts to professionally develop staff, and always took time to meet with young keepers, talking through ideas and sharing feedback. Many (both in the U.S. and abroad) attribute professional paths to Mary in some way or another. The AZA community has lost a great leader, great advocate and a great friend.

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olunteers are key contributors to each of our institutions, dedicating an estimated 9.25 million hours of service annually in every area of our operations, from animal care and education to citizen science and special events. But are we engaging them in all the ways we engage other supporters of our institutions? All too frequently our definition of volunteer engagement ends with the annual appreciation banquet or awarding a pin for hours of service. Why aren’t we engaging this passionate group of individuals that give so much of themselves to our institutions in the same way we engage our other supporters - members, donors, or sponsors? We engage our supporters as part of our fundraising campaigns, but are we guilty of assuming that because someone gives of their time, that means they can’t or won’t also donate money?

THINK OUTSIDE THE BOX Friend Raising from Within

By Laura Klopfer

Friend raising is the process of developing a relationship with individuals that are as passionate about your institution’s mission as you are. It involves getting to know the people who share the interests and goals of your institution and cultivating a long lasting relationship that can reap sustainable long term support, whether financial, in-kind, or ideally both. Who better to cultivate a deeper relationship with than with your volunteers? They are a group of people who are already engaged in your mission and have established themselves as “friends” and advocates for the institution. Traditionally, the management of each group of “friends” has been operated independently, with volunteer and advancement teams rarely working together on ways to build a comprehensive framework of engagement for this crucial group of “investors.” Advancement teams can sometimes take volunteers for granted by not laying the framework necessary to transition volunteers into other roles as donors, while volunteer teams may push back saying it is inappropriate to ask for funds, since that implies giving time is not enough. Many institutions are breaking down these barriers and working together to successfully engage their volunteers in “outside the box” ways; finding that when approached with thoughtful planning and coordination providing a range of options to give back can also serve to enhance the volunteer experience. At the Smithsonian’s National Zoo, this “outside the box” approach has seen the development of a volunteer ambassador program where volunteers have taken on fundraising goals to support a variety of projects - everything from building a new breeding facility for clouded leopards to elephant enrichment items and an Appalachian salamander exhibit space. Volunteers were called upon to get creative and plan strategies for engaging the public in these fundraising goals. They came up with a variety of strategies which included educating visitors at tables in the zoo and collecting donations, creating special behind the scenes experiences, silent auctions, lectures, and even developed and sourced custom salamander plush toys to sell. Ambassadors not only raised needed funds but educated the public about our mission to save species. Their most recent effort resulted in $50,000 being raised for a new salamander exhibit and also reached

close to 10,000 visitors regarding the Zoo’s work with Appalachian salamanders. All this happened in the same year we experienced the birth of a giant panda cub that was pretty tough competition for our visitor’s attention. While it may sound obvious and easy to do, careful planning is essential to building a successful volunteer engagement strategy. Jumping in without planning can lead to substantial setbacks to your plans as well as your volunteer program. First, your volunteer, membership, and advancement teams must regularly meet and plan together. Working as partners, the teams can develop a plan that includes time to build relationships between volunteers and these other departments, communication strategies, and roles for volunteer participation. Thought should be given to including volunteer boards or volunteer focus groups to help refine plans and build momentum with your larger volunteer corps. Collaboration between these institutional stakeholders can also help to appropriately channel enthusiasm and support by keeping volunteers engaged and feeling ownership while avoiding entitlement. And don’t forget to say “thank you” and include volunteers as your partners when you celebrate your success. This step is critical. Other departments must also become advocates for volunteer department funding for appreciation activities as part of essential friend raising activities. It is important to emphasize that everyone in the institution should remember, recognize and embrace volunteers at every level of engagement, from those that give time, to those that give money, to those that actively campaign on our behalf. All are important and must be celebrated. Too often we stop at asking our volunteers to contribute funds themselves and don’t engage them further in what they do best – which is to advocate for and educate the public about our institutions. Create a win-win for your institution by educating your volunteers on your goals as well as funding needs and priorities. Be

sure to solicit their ideas and feedback, and then actively engage them to help spread the word, enabling your institution to raise critical funds. Information on your plans and progress should be regularly provided at volunteer meetings and in newsletters, in addition to being a part of their initial training. The more they understand the big picture the greater their ability to help spread your message. When they are excited and involved they will tell others. Volunteers can also advance your goals with visitors and community members through daily interactions in your zoo or aquarium. They can educate the public on a spectrum of opportunities to give back to your institution; everything from “adopting a species” to becoming a member or contributing to capital campaigns. By working with your volunteer team, you can expand the level of engagement with your current volunteers to include donations of money in addition to time. They can become more deeply engaged as your most ardent spokespeople and fundraisers for your institutional mission and programming. By thinking beyond traditional models of on-site volunteering, you can engage corporate partners in more in-depth ways and can expand your capacity and reach in ways you had not previously imagined. Laura Klopfer is the Senior Manager, Public Education and Volunteers for the Friends of the National Zoo iNumber extrapolated from data collected in the 2012 AZA Volunteer

Management Committee Annual Survey. iiFor more information on similar projects at other institutions,

please visit the 2013 AZA Annual Conference proceedings to view the session: Friend raising from Within: Insights and Tips for Building Connections between Development and Volunteer Services.

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CONSERVATION SPOTLIGHT Naples Zoo at Caribbean Gardens

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n 2012, 41 members reached the goal of dedicating three percent of their annual operating budgets to field conservation. Each month, this feature will highlight the work of one of the zoos or aquariums that have achieved this goal and how they have made field conservation an integral part of the work they do. Naples Zoo’s Mission The mission of the Naples Zoo in Naples, Fla., is to continue our proud legacy of delighting and informing guests, and to inspire conservation through innovative, intimate, and memorable experiences. Conservation Efforts As a smaller institution, Naples Zoo at Caribbean Gardens cooperates with other conservation organizations on the ground to achieve both effective and long-term impacts. For years, Naples Zoo has been a managing member of the Madagascar Fauna and Flora Group and also funds one of their groundbreaking Saturday Schools that educates children in both general and environmental topic areas. In Latin America, the Zoo funds field projects as a member of the Zoo Conservation Outreach Group (ZCOG) as well as a scholarship for a colleague from the Caribbean Basin to participate in the Association of Zoos and Aquariums (AZA) Professional Training Courses. On average, Naples Zoo financially supports almost two dozen projects a year including the Butterfly Conservation Initiative, AZA Conservation Grants Fund, World Parrot Trust, Panthera and Seafood Watch®. But it’s more than just dollars. Naples Zoo President and CEO Jack Mulvena explains, “It’s important for staff to actively participate in local conservation initiatives and for the Zoo to encourage and support that participation. This past year, our horticulturist helped on an orchid restoration effort and keepers assisted field biologists in various efforts including a program to address the python problem in the Everglades. Our graphic designer helped create bilingual interpretive graphics, paid for by the Zoo, to help Big Cypress National Preserve visitors understand how to appropriately interact with the local wildlife. A similar project is underway with Everglades National Park. Our goal this year is to increase staff opportunities for impactful field conservation here in Southwest Florida.”

Conservation Success Story The local conservation ethic traces back to their garden’s founder Dr. Henry Nehrling who stated in 1904, “It is high time to protect and preserve what is still left in Florida.” Zoo founders Larry and Nancy Jane Tetzlaff carried on that legacy with conservation education efforts like “The Vanishing Everglades” school program in the 1960s. Twenty years ago when Florida panther numbers were down to as few as 30 cats, Naples Zoo hosted its first annual Save the Panther Day event. Since then, the Zoo has purchased remote camera equipment for Florida Panther National Wildlife Refuge, a contribution that has produced more than 100,000 images necessary for long-term monitoring of the panther population. The Zoo increased on-site educational efforts in conjunction with conservation partners and has designed and helped distribute panther safety magnets in key areas. Later this year, the Zoo will begin financial support for a dedicated panther biologist. With cooperative efforts by numerous agencies and organizations and a better educated public, today as many as 180 panthers roam South Florida. For more information on Naples Zoo’s conservation efforts visit: www.napleszoo.org/conserve.

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conservation spotlight

Naples Zoo Conservation Facts • In the last five years, Naples Zoo has funded the planting of hundreds of thousands of trees in Africa, Asia and the Americas. • Leveraging budgeted conservation dollars and a matching grant for contributions, Naples Zoo was able to direct $10,800 to the Giraffe Conservation Foundation to celebrate the first World Giraffe Day. • The Zoo has funded tiger conservation through the Wildlife Conservation Society (WCS) for years and continues supporting their efforts by directing funds to WCS through the Tiger Species Survival Plan® (SSP). • In partnership with Dr. Luke Dollar, Naples Zoo has funded rocket stove programs in Madagascar and hosted him to reach out and inspire 3,000 fourth grade students in Naples who read about his conservation work in their National Geographic science text.

YOUR ZOO AND AQUARIUM ONLINE NETWORKING COMMUNITY

Login at www.aza.org and click on My AZA Network.

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EXHIBITS RAINFOREST OF THE AMERICAS OPENS AT THE LOS ANGELES ZOO AND BOTANICAL GARDENS Los Angeles City Mayor Eric Garcetti, City Councilmember Tom LaBonge, and City of Los Angeles Department of Public Works Commissioner Matt Szabo joined Zoo Director John Lewis and Connie Morgan, president, Greater Los Angeles Zoo Association (GLAZA) at a ribbon-cutting opening ceremony of the newly built, 2.2 acre Rainforest of the Americas exhibit located in the Los Angeles Zoo and Botanical Gardens in Los Angeles, Calif. This newest Zoo exhibit features an extraordinary collection of endangered and exotic mammals, reptiles, fish and amphibians set within exhibit spaces that highlight their natural habitat in the rainforest biosphere. This newest Zoo building represents a three-year

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collaboration between Zoo curators and staff, architects and landscapers to create a tropical rainforest experience where animals can be on exhibit in habitats that replicate their natural homes from both a visual aspect as well as with temperature-controlled air and water environments. The Rainforest of the Americas’ theme, “Everything Has a Home,” is incorporated within the exhibit’s design that takes visitors on a walking tour through areas that showcase some of the inhabitants of the rainforests of Mexico, Central and South America. Through various bilingual educational signage, visitors learn about the immediate need to sustain this rapidly disappearing biosphere and how through supporting sustainable practices this important habitat can be saved and maintained. The Rainforest of the Americas exhibit features waterways and dark water

pools, trees, vines and newly planted vegetation throughout the walkways and within exhibit areas; giant, sculptural lily pad structures over a waterway entry, a stilt house resembling those found along waterways on the Amazon River, a sculpted root strangler fig tree, Ipe wood benches for visitors to rest; and a replica of a giant oropendola nest as well as English/ Spanish educational signage throughout the venue. More than 20 different species form part of the newly opened Rainforest of the Americas exhibit. Among the endangered species that visitors will be able to see in the exhibit are giant river otters, blue-billed curassow (less than 250 left in the world), Central American tapirs and cotton-top tamarins. Other vulnerable animals on exhibit include uakari – the Los Angeles Zoo is the only zoo in the United States to have these rare Peruvian monkeys

the training sessions between the keepers and the lions.

exhibits

The Grasslands

Rolling grasslands dotted with trees allow the giraffe, nyala, zebra, ostrich and guinea fowl to mix and mingle. The thatched roof of Twiga Terrace, is the primary landmark of African Savanna. The circular construction of Twiga boasts a 50-foot diameter with a handrail height of 42 inches – ideal for getting eye-to-eye with giraffe. Twiga Terrace offers impressive, open-air views of the Grasslands and Lions’ Hill and is located in the heart of African Savanna. African Savanna is a $16 million project funded through a public/private partnership to “Renew to Zoo” which included a 2008 General Obligation Bond. The bond passed with an overwhelming 70+% voter approval, and was augmented by generous individual, corporate, and foundation donations. With this tremendous community support, Utah’s Hogle Zoo has completed all of the approved “Renew the Zoo” projects on time and on budget.

© LA Zoo

on exhibit – harpy eagles, one of the largest eagle species in the world, and keel-billed toucans. The Rainforest of the Americas exhibit is the most recent (and final) exhibit that the Los Angeles Zoo has built within Phase I of the Master Plan developed by the Los Angeles Zoo and GLAZA to rebuild the Zoo with a focus on four key areas of improvement: animal health and welfare, education, exhibitory and visitor services. The estimated cost of the Rainforest of the Americas exhibit construction is $18.8 million. Funds for the construction of this newest exhibit as well as other exhibits in Phase 1 of the Master Plan came from Los Angeles City voter-approved Proposition CC and Proposition K, Proposition A-1 and A-2, Los Angeles County bond measures, City monies and private donations secured by GLAZA. Additional projects in Phase 1 of the Master Plan include: Chimpanzees of the Mahale Mountains, Red Ape Rain Forest, Winnick Family Children’s Zoo, which includes the Muriel’s Ranch contact yard; Gottlieb Animal Health and Conservation Center; the Zoo’s Front Entrance Plaza; the Children’s Discovery Center; Sea Life Cliffs; Campo Gorilla Reserve; Elephants of Asia; and The LAIR – Living Amphibians, Invertebrates and Reptiles.

AFRICAN SAVANNA OPENS AT UTAH’S HOGLE ZOO In May, Utah’s Hogle Zoo in Salt lake City, Utah, opened African Savanna - A 4.5 acre, mixed-species area featuring giraffe, zebra, nyala, ostrich and four African lions. Lions’ Hill features heated areas along the viewing glass, cool grottos and refreshing pools for those hot summer days. Floor-to-ceiling windows bring guests nose-to-nose with the lions. Lion’s Hill also features a demonstration area, allowing guests to observe

© Utah’s Hogle Zoo

Lion’s Hill

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Internships: An Investment for the Future

By Paul Bishop and Rachael Robinson

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hen asked to think of investments for our institutions, few people outside of managers of volunteers would say they immediately thought of interns. However, well-run internship programs should be exactly that – an investment in future professionals for Association of Zoos and Aquariums (AZA)accredited institutions. The investment of time, training, educational resources and hands-on experience in our interns often pays dividends that institutions are able to collect in the future.

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any of these interns are the people we’ll be working alongside for years to come; the up-and-coming experts. At the Houston Zoo in Houston, Texas, over 50 percent of our full-time animal care staff spent time as interns at AZA-accredited institutions, including 15 of the 17 staff in the primate department. Similar numbers hold true at Zoo Atlanta, with nearly 45 percent having participated in internships at AZAaccredited institutions. In a recent survey of AZA-accredited institutions, 86 of the 123 respondents offered unpaid internships for over 2,900 interns in 2012. While most of them may not ever work for an AZA-accredited institution, the more resources we put toward their education and training, the deeper and more exceptional our applicant pool becomes. While it is important for institutions to invest in education and training because of their future benefits, institutions also need to invest in education and training so they comply with the U.S. Fair Labor Standards Act (FLSA) especially regarding unpaid interns. Under the FLSA, the Department of Labor established six criteria to guide “for-profit” private sector employers in the determination of interns as paid or unpaid. Though there are not guidelines for public or non-profit sectors, many of these institutions strive to meet the six criteria as a means to protect the institution from litigation and as an approach to educate and prepare future professionals for a career in AZA-accredited institutions. All the DOL criteria are important; however, the first two, regarding education and intern benefit, offer avenues for an impactful investment of resources. Setting forth goals and expectations is the first stepping stone toward meeting our educational obligation to unpaid interns. At the Houston Zoo, we’ve implemented internship curriculums, outlining what interns should be learning on a weekly basis. Supervisors regularly review and revisit these training plans with interns to ensure objectives are being met. In a similar process, managers at Shedd Aquarium, in Chicago, Ill., are required to formally lay out the objectives of the internship within the first few days of an intern’s start date. Megan Huck, manager of recruiting at Shedd, points out if the intern has concerns about the objectives, “this is their initial opportunity to address those concerns and change the scope”. Allowing interns to have input regarding the path of their own internship experience is a great way to promote “buy in” of the objectives and enhance engagement. Internships at AZA-accredited institutions offer interns daily, hands-on experience unlike anything they could receive in a classroom. It’s this experience that will eventually set them apart when they apply for jobs. For this reason, it’s important that our staff make the most out of opportunities to have an impact with interns. For example, the WAVE Foundation at the Newport Aquarium utilizes mentor programs for their interns. These mentors give interns consistent guidance and feedback throughout their internship, and are personally invested in their success. In addition to daily training and experience, zoos and aquariums are adding professional development offerings. Interns at the Georgia Aquarium are required to take part in “Georgia Aquarium University”. These educational sessions, facilitated by the Training Department, range from required topics such as Zoonotic Disease Awareness and Child Abuse Awareness to classes related to specific fields, like Dolphin Conservation. According to Stephanie Smith, the Georgia Aquarium’s manager

of volunteer programs, “they receive pertinent training that not only helps them succeed during their internships; it also enables them to be prepared for their future careers.” Many locations also offer lecture opportunities on subjects like “business etiquette” and “successful job interviews”, or access to industry-specific and conservation seminars. Networking opportunities, like Philadelphia Zoo’s weekly “brown bags” with zoo professionals and Shedd Aquarium’s Intern & VP Networking Luncheon, offer unique professional development experiences to interns. Another important facet of the education process is ongoing evaluation. While there is some variation in approach from one institution to another, most are sure to evaluate their interns at regular intervals. This gives staff a chance to provide constructive criticism and recognition for successes and progress. Project assignments, which can provide more depth to evaluations, demonstrate what the intern has learned during their internship. At the San Antonio Zoo, Education Supervisor Laurie Brown and her team require interns to complete a paper on ten objectives, including six core objectives and four objectives set by the department in which they intern. One of these core objectives calls for interns to “identify educational requirements, skills and experience required to obtain employment within the department they trained”. It’s important that we, as those that have a chance to shape the future workforce in our industry, view interns as a vital investment. Using our resources to implement well-planned programs that meet the educational needs of our interns and provide them with undeniable benefits will pay dividends not just to one institution, but our entire industry. Zoo Atlanta is one institution that regularly collects on that investment. Staci Wiech, docent supervisor at Zoo Atlanta, says, “Zoo Atlanta has been fortunate to hire interns in every department represented. This allows us to retain competent and well educated staff members.” Now that’s return on investment. Paul Bishop Rachael Robinson

is the

is the

Volunteer Programs Manager at Houston Zoo, Inc.

Manager

of

Public Programs, CIT, at Zoo Atlanta 

The criteria, as stated on the Department of Labor website, www.dol.gov, are as follows: 1. The internship, even though it includes actual operation of the facilities of the employer, is similar to training which would be given in an educational environment; 2. The internship experience is for the benefit of the intern; 3. The intern does not displace regular employees, but works under close supervision of existing staff; 4. The employer that provides the training derives no immediate advantage from the activities of the intern; and on occasion its operations may actually be impeded; 5. The intern is not necessarily entitled to a job at the conclusion of the internship; and 6. The employer and the intern understand that the intern is not entitled to wages for the time spent in the internship. September 2014 CONNECT 55

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ne of the more challenging behaviors to train when dealing with the Nile hippopotamus (Hippopotamus amphibious) is a voluntary blood draw. At Adventure Aquarium, in Camden, N.J., we experimented with different blood collection sites, each of which created their own challenges. Access to some sites was difficult and in some instances there wasn’t strong enough blood flow to get a sample. Upon further discussion involving the training staff and veterinarian, we identified the tail as a promising location for blood collection.

Voluntary Blood Collection from Nile Hippopotamus By Mark Hacker, Animal Husbandry Staff, Adventure Aquarium

To gain safe access to this area we decided to utilize our existing chute system to further our training goal. Both hippos utilize the chute to move on and off exhibit, and are comfortable standing in the chute for voluntary weights. The strong foundation of the chute behavior gave us a head start on the desensitization process. By conditioning the hippos to be comfortable with closing the rear door and remaining focused on the training session to allow for the trainer to position the animal, the veterinarian had safe access to the tail. During the desensitization process we experimented with different tail positions and needle angles, finding success with drawing blood from the side of the tail. Now that our technique has proven successful, we are beginning a study that will compare serum and fecal hormone levels over the course of a year. Once the data has been compiled we plan to compare this valuable information not only between our two animals but also with other institutions that may monitor hormone levels as well.

September 2014 CONNECT 59

ANNOUNCEMENTS ZEBRA PEN CORPORATION SUPPORTS GREVY ZEBRA CONSERVATION The Association of Zoos and Aquariums (AZA) has partnered with Zebra Pen Corporation (www.zebrapen. com) in an effort to support the conservation work related to Grevy’s zebra. The Zebra Pen Corporation recently contributed $15,000 to AZA and the Grevy’s Zebra Trust, a community-based coalition working to safeguard this species from extinction by engaging communities in its monitoring and protection. In the last 30 years, the wild population of Grevy’s zebra has decreased from 15,000 individuals to fewer than 2,500 today. “Zoos are working to help save this magnificent animal through the AZA’s Species Survival Plan® (SSP) for Grevy’s zebra,” said Martha Fischer, curator of mammals/ungulates, founding trustee and current board chair of the Grevy’s Zebra Trust and Saint Louis Zoo WildCare Institute Center for Conservation in the Horn of Africa. “These cooperative breeding programs feature a number of zoos working together to ensure the survival of a species.” AZA’s Grevy’s zebra SSP manages 183 zebras in 40 AZA facilities. Zoos have developed such a strong partnership with Grevy’s Zebra Trust that in 2012, the Trust and 27 AZA zoos earned the AZA’s prestigious International Conservation Award. Along with the Zebra Pen Corporation’s support, continued efforts will be made to help this endangered species.

60 CONNECT September 2014

JOYCE BASEL REACHES MILESTONE AT ANNUAL CONFERENCE

2014 AZA Photo Contest Photos must be taken in 2014 or the last three months of 2013 by staff or volunteers at an AZA-accredited institution. CONNECT staff will judge the photos, and the winner will appear on the December 2014 cover. Other exceptional photos will be highlighted inside the magazine. The photos may also appear on AZA’s website and/or other promotional materials. Format for Submission Submissions should include the name of the photographer, the AZA institution, the species, the date of the picture, and the equipment used. Only one photo entry will be accepted per photographer, so send in your best image. Pictures can include animals, people, and zoo or aquarium scenes – if you think it will make a good cover, send it in.

sions become the property of AZA and will not be acknowledged or returned. Send electronic images to Tim Lewthwaite at [email protected] with “Photo Contest” in the subject line. Hard copies may be mailed to: 2014 Photo Contest Tim Lewthwaite, AZA Publications Manager 8403 Colesville Road, Suite 710 Silver Spring, MD 20910-3314 License: By entering the contest you grant to AZA, and its successors and assigns, the non-exclusive, worldwide, perpetual right and license to use, display, reproduce, publish, transmit, and distribute your photograph on AZA’s website, in our magazine, and/or in any other promotional materials. Your grant and license shall also apply to any reprints, revised editions, or derivative works in any media or format, whether now or hereafter known, including without limitation other kinds of print media and electronic media. By entering the contest you also represent, acknowledge and warrant that (i) the submitted photograph is an original work created solely by you, and you are the sole owner of all right, title, and interest in and to your photograph, including the copyright; (ii) AZA’s publication of your photograph as authorized herein will not violate or infringe any right, title, or interest of any person or entity; (iii) AZA’s publication of your photograph will not violate any right of privacy or publicity nor create any other liability in tort and that you have obtained a valid model release from any identifiable, individual person who is the subject of the photograph; (iv) you are not a party to and your photograph is not subject to any contract or arrangement that would conflict with your permission herein; and (v) you agree to indemnify and hold harmless AZA against any damages, losses, or expenses occurring as a result of any claimed breach of warranty.

announcements

Special congratulations to Joyce Basel of Adventure Boutique, long time Commercial Member, 2007 winner of the prestigious Wendy Fisher Award and adamant supporter of the Association of Zoos and Aquariums (AZA), for reaching her 40th year of exhibiting at the AZA Annual Conference! This is a notable milestone for Joyce and we wish her many more years of collaboration with her friends and colleagues at the Conference.

Release Form: To be considered for publication in CONNECT, all contest photos that include people must be accompanied by AZA’s Model Release Form signed by each person depicted. Download the Photo Release Form (in PDF) here: www.aza.org/AZAPublications/PhotoContest/

Deadline: The deadline for entries is 15 September 2014. Format: JPG, TIFF or EPS; 300+ dpi and 9”x12” in size (jpgs preferred). Send to: Both electronic and hard copy images will be accepted – though electronic images are preferred. All submis-

September 2014 CONNECT 61

MEMBER UPDATES Welcome New Members

AZA is pleased to warmly welcome new Professional Affiliate, Professional Fellow, Conservation Partners, Accredited Institutions, Certified Related Facilities and Commercial Members. New Professional Affiliate Members

Heather Dewey, Director of Education and Volunteer Programs, Pueblo Zoo

Alison Marancik, Primate Keeper II, Audubon Zoo

David Paul Allen, Manager of Visitor Education, New England Aquarium

Jackie Entz, Education Coordinator, Chehaw Wild Animal Park

Nancy Anschel, Senior Vice President of Human Resources , John G. Shedd Aquarium

Sara Fee, Primate Keeper II, Audubon Zoo

Olitsia Marshall, Zoo Membership & Volunteer Coordinator, Greenville Zoo

Nicolette Aquilino, Zookeeper, Cape May County Park Zoo Chip Arnold, Operations Director, Alaska SeaLife Center Steve Beach, Director of Operations, San Francisco Zoological Gardens Joan Blumstein, Human Resources Director, Minnesota Zoological Garden

Jeremiah Gard, Guest Services Manager, Red River Zoo Melissa Gilleland, Development Officer, Jacksonville Zoo and Gardens Amy Hernden, Special Events and Public Relations Supv., Jacksonville Zoo and Gardens

Caitlin McCartan, Webmaster, Franklin Park Zoo Kim McCoy, Keeper ZooLab, Central Florida Zoo & Botanical Gardens Lucas Meers, Development Coord, Jacksonville Zoo and Gardens Krista Mercurio, Registrar, White Oak Conservation Center

Jason Hill, Creative Director, Bronx Zoo

Annalisa Meyer, Communications Manager, Smithsonian National Zoological Park

Natalia Hurley, Monterey Bay Aquarium

Amy Morris, Potter Park Zoological Gardens

Caitlin Bregitzer, Keeper I, Lee Richardson Zoo

Lindsay Anne Isner, Rental and Events Coordinator, Connecticut’s Beardsley Zoo

James Breitigan, Registrar, Cheyenne Mountain Zoo

Matt James, Zoological Supervisor Elephants/Ungulates, Zoo Miami

Catherine Mary Newman, Systems Clerk-Friends of the National Zoo, Smithsonian National Zoological Park

Emilie Bromet-Bauer, Senior Manager of Docent Programs , Steinhart Aquarium

Jennifer Jensen, International Exotic Animal Sanctuary

Amy L O’Neill, Foundation & Grants Coordinator, Pittsburgh Zoo & PPG Aquarium

Robert Kemnitz, Communications Manager, Louisville Zoological Garden

Yaira Osborne, 100YR Anniversary Coordinator, Jacksonville Zoo and Gardens

Steve Kerr, Membership Manager, Oklahoma Zoological Society, Inc.

Andrew Park, Artistic Director, John G. Shedd Aquarium

Stacy Knight, Aquarist I and Research Associate, SeaWorld Orlando

Tracy Dene Montgomery Parke, Keeper II, Louisville Zoological Garden

Amanda Bolanos, Membership Manager, Connecticut’s Beardsley Zoo

John E Buranosky, Director of Training , John G. Shedd Aquarium Morgan Burnette, Public Relations Coordinator, Chehaw Wild Animal Park Tina L Cherica, Executive Director, Omaha’s Henry Doorly Zoo & Aquarium Travis Claytor, Public Relations Manager, Busch Gardens Tampa Bay Kelli Crawford, Volunteer Coordinator and Curator of Collections, Greensboro Science Center

62 CONNECT September 2014

Kelsey Kosik, Terrestrial Ectotherms Keeper, Fort Worth Zoo Alicia LaVire, Director of Marketing & Brand Management, John G. Shedd Aquarium Melissa J Lewkowich, Safety Manager, Chicago Zoological Society Brookfield Zoo

Julie Peterson, Development Officer, Jacksonville Zoo and Gardens Christopher Quintos, Monterey Bay Aquarium Martha Regester, Greensboro Science Center Deanna Romanello, Zookeeper, Staten Island Zoo

Jennifer Rostar, Special Events Coordinator, Potter Park Zoological Gardens Kim Sanders, Zookeeper, Kansas City Zoo Brittany Serna, Education Supervisor - Early Childhood Nature Learning, Dallas Zoo Helen Sonia Smith, Development/ Membership Manager, Reid Park Zoological Society

New Professional Fellow Members

Philip A Alia, Deputy Director of Marketing and Community Relations, Jacksonville Zoo and Gardens Chad Ashley, General Manager, Landry’s Downtown Aquarium Denver Richard Gamble, Senior Vice President of Operations, Chicago Zoological Society - Brookfield Zoo Don Hart, VP of Operations, Houston Aquarium, Inc.

Jourdon Springston, Zookeeper, Dickerson Park Zoo

Barbara D Heffernan, VP National and International Affairs, SeaWorld

Courtney Tandy, Special Events Manager, Zoo New England

Laraine Virginia Lomax, Director of Volunteer Engagement, Monterey Bay Aquarium

Sarah Caroline Tharp, Keeper – Antelope, Saint Louis Zoo James E. Tissue, Director of Public Safety, Potter Park Zoological Gardens Diane Olsen Villa, Curator of Design, North Carolina Zoological Park Jackie Wallace, Director of Public Relations, Houston Zoo, Inc. Robin Weber, Director of Marketing & Communications, National Aviary Leslie Wells, Disney’s Animal Kingdom Jamie Williams, Zookeeper, Dickerson Park Zoo Andrew Eric Wingeier, Financial Services, Potter Park Zoological Gardens Melissa Young, Zoo Keeper, Happy Hollow Zoo

Charles Starbuck Lyman, Assistant Curator of Animal Training, SeaWorld Orlando Todd Metz, Director of Education, Conservation and Fun, Ripley’s Aquarium Jonathan Mula, Director Retail Operations, Ripley’s Aquarium Megan Olhasso, Associate Curator, Acquisitions and Quarantine, Georgia Aquarium Jordan Piha, General Curator, Lee Richardson Zoo Michael Sanders, Executive Director, National Mississippi River Museum Melissa R Scrima, Visitor Services Manager, Palm Beach Zoo Charlisa A Shelly, Director of Human Resources, Kansas City Zoo Maicie Sykes, Director of Animal Management, Lake Superior Zoo Steve Wheeler, Director of Operations, Ripley’s Aquarium

New Conservation Partner Members

theTurtleRoom P.O. Box 521 Lititz, PA 17543-0521 Email: [email protected] Phone : (717)537-1308 www.theturtleroom.com/ Primary Contact: Steve Enders The mission of theTurtleRoom is to aid in the education, conservation, and survival of the world’s turtle and tortoise species through developing educational resources; enabling our staff to work with other organizations (AZA, TSA, and ESF) and privately to develop quality, detailed captive breeding programs of carefully selected turtle and tortoise specimens; and supporting other organizations that conserve and/or educate about turtles, tortoises and their care.

member updates

Karen E. Ross, Zookeeper IV, Audubon Center for Research of Endangered Species

New/Reinstated Commercial Members

EDM LLC 12 Oak Park Court Novato, CA 94945 Email: [email protected] Phone: (415) 450-7863 Primary Contact: Eric Beal Licensed structural engineers experience/expertise in cable mesh animal caging. Forest Heroes 1320 19th St., NW, Suite 4 Washington, DC 20036 Email: [email protected] Phone: (202) 350-4950 www.forestheroes.org/ Primary Contact: Deborah Lapidus Supporting AZA’s communications on the adoption of a palm oil position statement and other programming on palm oil and deforestation. continued, page 64

September 2014 CONNECT 63

MEMBER UPDATES GEM Energy 6842 Commodore Drive Walbridge, OH 43465 Email: [email protected] Phone: (419) 720-2607 Primary Contact: Tammela Strait Interactive MAGIC 2306 Loma Vista Place Los Angeles, CA 90039 Email: [email protected] Phone: (512) 745-5052 www.ixmagic.com/ Primary Contact: Russell Essary Interactive MAGIC is a boutique consulting firm that is furthering humancentered design in themed entertainment and the arts. We combine field research and UX design strategies to create experiences and interfaces that will leave your guests feeling intrigued, ecstatic, and in control. Mercurial Development & Communications 2850 SW Cedar Hills Blvd, #238 Beaverton, OR 97005 Email: [email protected] Phone: (971) 238-9601 Primary Contact: Bianca McCarthy PCA Global 3710 Ruffin Road San Diego, CA 92078 Email: [email protected] Phone: (760) 521-8136 www.pcaglobal.net/ Primary Contact: Christopher Eccles Porous Pave Inc. 4385 E 110th St Grant, MI 49327-9333 Email: [email protected] Phone: (888) 448-3873 www.porouspaveinc.com/ Primary Contact: Jay Lee Oosterhouse Porous Pave is a pour in place surfacing material using stone, recycled rubber and a binder material. LEED qualified, Porous Pave is slip resistant, won’t freeze or crack, environmentally friendly and is available in seven col-

64 CONNECT September 2014

ors. Trails, sidewalks, pathways, parking lots, play areas, patios, pool surrounds and tree surrounds are just a few of the many uses. If you have any place with water drainage issues, Porous Pave works fantastic; in fact is has 29% void space allowing over 6,200 gallons of water per hour, per foot to flow through! In addition, Porous Pave is easy and quick to install, using a standard mortar mixer, mixing time is under a minute, and once in place curing time is about 24 hours and is ready for even heavy vehicle traffic. Process Technology 7010 Lindsay Drive Mentor, OH 44060 Email: [email protected] Phone: (440) 974-1300 www.processtechnology.com/ Primary Contact: Connie Dawson Resistant & self-regulating immersion heaters, heat exchangers, temperature controls and liquid level controls designed for aquaculture. Regal Decision Systems, Inc. 8015 Corporate Dr Nottingham, MD 21236-5917 Email: [email protected] Phone: (443) 690-2439 www.regaldecision.com/ Primary Contact: Joseph Borkoski, Jr. Evacuation and emergency response planning and testing; simulation modeling to exercise evacuations, first responder guidance, improved shelter-in-place; active shooter/escaped carnivore exercises. Satchell Engineering & Associates, Inc. 3142 Tiger Run Ct, Suite 106 Carlsbad, CA 92010-6693 Email: [email protected] Phone: (760) 405-8900 www.satchellengineering.com/ Primary Contact: Anthony Benvenuto Satchell Engineering & Associates (SE&A) is a world renowned aquatic

life support systems (LSS) engineering design company. SE&A’s goal is to provide energy efficient designs, a healthy environment for the species, while exceeding the client’s expectations. Silverpop 200 Galleria Parkway, Suite 1000 Atlanta, GA 30339 Email: [email protected] Phone: (678) 742-0192 www.silverpop.com/ Primary Contact: Keith Meade Sivat Services, Inc. 9230 Research Blvd., Suite 100 Austin, TX 78758 Email: [email protected] Phone: (512) 206-0608 www.sivatsi.com/ Primary Contact: James Jones Tessitura Network 11700 Preston Rd, Suite 660 Pmb 214 Dallas, TX 75230-2739 Email: [email protected] Phone: (888)643-5778 www.tessituranetwork.com/ Primary Contact: Tammi Hennegan Software & support services to cultural arts & events. Thomarios One Canal Square Plaza Akron, OH 44308 Email: [email protected] Phone: (330) 670-9900 www.thomarios.com/ Primary Contact: Sarah Thomarios Installation of aquarium linings. Turner Sculpture P.O. Box 128 Onley, VA 23418-0128 Email: [email protected] Phone: (757) 787-2818 www.turnersculpture.com/ Primary Contact: David H Turner Limited edition and commissioned bronze wildlife sculpture. All of our sculptures are cast in our personal foundry.

index of advertisers Website

Phone

Page #

A Thru Z Consulting and Distributing, Inc.

www.athruzcages.com

520-434-8281

28

Abaxis

www.abaxis.com

800-822-2947

21

American Sealants, Inc.

www.amsealinc.com

970-523-6001

56

Animal Specialties

www.animalspecialties.com

800-782-3766

12

Aquality

www.aquality.info

410-404-8075

27

Aqua Logic Inc.

www.aqualogicinc.com

858-292-4773

39

BugJammer, Inc.

www.bugjammer.com

908-806-0417

17

Cemrock Landscapes, Inc.

www.cemrock.com

520-571-1999

17

CLR Design

www.clrdesign.com

215-564-0250

52

Corners Limited

www.cornerslimited.com

800-456-6780

30

COST of Wisconsin, Inc.

www.costofwisconsin.com

800-221-7625

20

Dan Inject Dart Guns

www.daninjectdartguns.com

979-203-6735

38

Detroit Zoological Society

www.czaw.org

248-541-5717

47

Edge Concrete Construction

www.edgeconcretellc.com

425-482-3343

68

Fauna Research, Inc.

www.faunaresearch.com

845-758-2549

58

GLMV Architecture, Inc.

www.glmv.com

316-265-9367

42

Hayward Flow Control

www.haywardflowcontrol.com

888-429-4635

13

International Association of Amusement Parks & Attractions

www.IAAPA.org

703-866-4800

16

Indianapolis Zoological Society, Inc.

www.indyzoo.com

317-630-2001

26

K & K Insurance Group, Inc.

www.kandkinsurance.com

877-355-0315

20

Mariculture Technologies International

www.LiveBrineShrimp.com

386-345-3333

37

The Mason Company

www.masonco.com

800-543-5567

49

McRoberts Sales Co., Inc.

www.mcrobertssales.com

813-645-2561

31

MIG, Inc.

www.migcom.com

510-845-7549

46

Milliken Meat Products Ltd.

www.millikenmeat.com

905-415-0060

36

Nebraska Brand

www.nebraskabrand.com

800-445-2881

Back Cover

Nets Unlimited, Inc.

www.netsunlimited.com

480-515-1300

8

Pentair Aquatic Eco-Systems

www.PentairAES.com

407-472-0525

24

PR Aqua

www.praqua.com

250-754-4844

29

PMI® Nutrition International, LLC

www.mazuri.com

800-227-8941

9

Richards Wilcox, Inc.

www.rwhardware.com

800-253-5668, ext. 4678

23

RodentPro.com

www.rodentpro.com

812-867-7598

Inside Back Cover

Skulls Unlimited International, Inc.

www.skullsunlimited.com

800-659-7585

Inside Front Cover

Sustainable Swine Resources

www.sustainableswineresources.com

920-453-5601

57

Timberline Live Foods

www.timberlinefisheries.com

618-997-9311

5

Tokens Direct

www.tokensdirect.com

877-480-0458

68

Tom Tischler Bronze

www.tomtischler.com

618-936-42702

15

Torre Design Consortium, Ltd.

www.t-dcl.com

504-899-2932

26

Trains of America, Inc.

www.trainsofamerica.com

800-747-0130

46

Triple A Brand Meat Company

www.tripleabrandmeatcompany.com

800-437-5581

7

WDM Architects P.A.

www.wdmarchitects.com

316-262-4700

60

Zoo Horticulture Consulting & Design

www.zooplantman.com

914-762-6569

37

Zoo Med Laboratories, Inc.

www.zoomed.com

805-542-9988

2

index of advertisers

Company

September 2014 CONNECT 65

CALENDAR Save the date SEPTEMBER 2014 12-18: 2014 Annual Conference in Orlando For more information, visit www.aza.org/annualconference. 29- OCT 4: NatureStart Hosted by Chicago Zoological Society - Brookfield Zoo in Brookfield, Ill.

OCTOBER 2014 19-24: Managing Animal Enrichment & Training Programs Hosted by the Houston Zoo in Houston, Texas. 21-24: Principles of Elephant Management II Hosted by the Houston Zoo in Houston, Texas.

NOVEMBER 2014 17-22: Creating Successful Exhibits Hosted by Ramada Plaza Hotel in Saint Louis, Mo. 17-22: Population Management I: Data Acquisition & Processing Hosted by Ramada Plaza Hotel in Saint Louis, Mo. 17-22: Population Management I: Data Analysis & Breeding Recommendations Hosted by Ramada Plaza Hotel in Saint Louis, Mo. 17-22: Principles of Program Animal Management Hosted by Ramada Plaza Hotel in Saint Louis, Mo.

FEBRUARY 2015 2-7: Avian Management, Biology, and Conservation Hosted by Oglebay Resort in Wheeling, W Va. 2-7: Conservation Education: Effective Program Design Hosted by Oglebay Resort in Wheeling, W Va. 2-7: Institutional Records Keeping Hosted by Oglebay Resort in Wheeling, W Va. 2-7: Managing for Success: Career Development Hosted by Oglebay Resort in Wheeling, W Va. 2-7: Managing for Success: Organizational Development Hosted by Oglebay Resort in Wheeling, W Va. 2-7: Principles of Elephant Management I

For more information about these courses and other opportunities to enrich your career, visit www.aza.org/professional-training

SEPTEMBER 2014 12-18: This September, AZA is partnering with the International Marine Animal Trainers’ Association (IMATA) for the premier event for zoo and aquarium professionals. Hosted by Disney’s Animal Kingdom, The Seas with Nemo and Friends, and SeaWorld Orlando, the 2014 Annual Conference in Orlando brings together more than 2,500 leaders in the community to network with peers, explore ideas and best practices, share successful programs, and learn new technologies and services. Attendees are guaranteed to be challenged with vibrant speakers from inside and outside the community, expert led programming, face-to-face meetings with colleagues, more than 150 service providers in the Exhibit Hall, exciting networking and social events. For more information, visit www. aza.org/annualconference. 29- OCT 4: NatureStart Hosted by Chicago Zoological Society - Brookfield Zoo in Brookfield, Ill. NatureStart provides zoo and aquarium professionals with a foundation in competency-based practices for developing and implementing learning experiences and environments for young children and their families which lead to increased ecological identity and conservation involvement. Course content is rooted in conservation psychology, early childhood education, and playwork practices, as well as other current research and practices in the emerging field of early childhood conservation education. NatureStart emphasizes experiential learning with regular small-group practice of skillbuilding activities, as well as development of on-going action plans. This course takes full advantage of the resources available through the Hamill Family Play Zoo and other features of NatureStart: The CZS Early Childhood Initiative. For more information about this course and other opportunities to enrich your career, visit www.aza. org/professional-training

OCTOBER 2014 1-5: The Detroit Zoological Society’s Center for Zoo Animal Welfare is offering a five-day workshop titled From Good Care to Great Welfare Workshop for animal care staff working with captive exotic animals. The workshop is designed to help participants better understand animals’ perspectives and experiences, address the challenges captivity imposes on animal welfare, and develop the skills necessary to assess and improve overall well-being. The workshop will be held at the Detroit Zoo in Royal Oak, Mich. For more information, please contact us at [email protected]. 7-11: The 2014 National Conference of the Association of the Zoo and Aquarium Docents and Volunteers (AZADV) will be hosted by the Zoological Society of Milwaukee and the Milwaukee County Zoo and Zoo Pride. Contact www.zoosociety.org/ azadv2014/ or Zoo Pride office at Zoo Pride office (414) 258-5667 for more information.

6-9: Orangutan SSP Husbandry Workshop & Conservation Summit hosted by the Houston Zoo. The SSP Husbandry Workshop will be held in conjunction with an Orangutan Conservation Summit at the Houston Zoo. The meeting will feature a full day husbandry workshop on Monday, October 6, 2014, covering topics pertaining to captive populations including enrichment, training, and veterinary care, through presentations, posters and panel discussions. The Conservation Summit will begin on October 7, 2014 and focus on exploring the emergent issues facing wild orangutans, as well as helping more zoos holding orangutans commit to participating in the vital role of saving them. Houston is lining up key personnel involved in orangutan conservation across Borneo and Sumatra for this very special event. For more info: http://www.houstonzoo.org/ orangutan-husbandry-workshop-and-conservation-summit/ or contact [email protected]. 19-24: Managing Animal Enrichment & Training Programs Hosted by the Houston Zoo in Houston, Texas. Managing Animal Enrichment and Training Programs provides students with the skills to develop/enhance their institution’s enrichment and training programs. The goals of the course are to provide the leadership skills and structural framework needed to create and maintain successful enrichment and training programs, to understand the importance of an animal’s natural and individual history in developing enrichment and training plans, and to examine the history of enrichment, training and animal welfare. Each student will be guided through the development of their own action plan aimed at moving their zoo or aquarium’s enrichment and training programs forward. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training 21-24: Principles of Elephant Management II Hosted by the Houston Zoo in Houston, Texas. Principles of Elephant Management II focuses on the skills necessary to safely accomplish all of the AZA-required elephant behavioral components. Live training demonstrations and hands-on experiences will be utilized to combine the teaching of advanced elephant principles with best occupational safety practices. To provide students with the most valuable hands-on and personalized experience, enrollment in this course is limited to 12 participants. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training

NOVEMBER 2014 5-6: Lubee Bat Conservancy is hosting a 2-day fruit bat husbandry course. This course will benefit individuals with an extensive background in fruit bat management as well as those with limited or no experience. Participants will learn husbandry techniques in a practical hands-on setting. Presentations will discuss biology, ecology, and conservation issues affecting bats. Course material will also include anesthesia, tissue sampling, training & enrichment, restraint

Calendar Submission Guidelines: To submit your listing for the CONNECT calendar, please e-mail or fax the event name, date, location and contact information to Tim Lewthwaite, AZA Publications Manager, at [email protected] or fax to (301) 562-0888.

17-22: Creating Successful Exhibits Hosted by Ramada Plaza Hotel in Saint Louis, Mo. Creating Successful Exhibits provides an integrated overview of a team-based exhibit development process. The course follows the phases of an exhibit project from formation of the team, through concept planning, design and construction, to operation, in chronological order of the tasks. Full attention is given to techniques that improve an exhibit’s impact on visitors. This program is a classroom-based workshop and does not include hands-on training in fabrication. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training 17-22: Population Management I: Data Acquisition & Processing Hosted by Ramada Plaza Hotel in Saint Louis, Mo. Population Management I: Data Acquisition and Processing teaches critical skills needed to create a population database for a single zoo or aquarium population. Students learn to handle unique data entry situations and to adapt to changing software. Students also summarize the data in the studbook database and calculate basic life history parameters. This course produces an aquarium or zoo professional who can gather raw data and turn it into a good, documented studbook to provide expertise on biology and history of the captive population/species. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training 17-22: Population Management I: Data Analysis & Breeding Recommendations Hosted by Ramada Plaza Hotel in Saint Louis, Mo. Population Management II: Data Analysis and Breeding Recommendations teaches the integration of demography, genetics and husbandry to set population goals and make breeding recommendations for zoo and aquarium populations. This course produces competent managers for zoo or aquarium populations. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training 17-22: Principles of Program Animal Management Hosted by Ramada Plaza Hotel in Saint Louis, Mo. Principles of Program Animal Management exposes students to the range of opportunities for program animal use and provides students with the knowledge to effectively develop and manage formalized programs utilizing animal ambassadors. By focusing on a range of methods, rather than teaching a single "recommended" approach, students will be better prepared to develop an approach that fits their institution’s mission and philosophy. Group exercises and discussions will engage the participants as they share ideas and brainstorm new methods of management practices. Each day’s instruction will lead to a final project in which teams will present their original program animal collection, animal handling policy, management prac-

tices, animal handling training. For more information about this course and other opportunities to enrich your career, visit www. aza.org/professional-training 18-19: Second International Kemp’s Ridley Sea Turtle Symposium will be held in Brownsville, Texas and co-hosted by the Gladys Porter Zoo in Brownsville, Texas and Texas Sea Grant at Texas A&M University. The symposium will offer a timely forum for the presentation and discussion of the recent advances in the science, conservation, and management of this endangered species. It will also provide an opportunity to highlight the status of the species and its immediate needs to get back on track towards recovery. These advances impact our understanding of the conservation of this iconic species. We have learned much since the First International Kemp’s Ridley Sea Turtle Symposium which was held 29 years ago and brought together scientists, managers, and others from all around the globe interested in saving a species from the brink of extinction. Please join us to participate in the preservation of this enduring symbol of restoration and recovery in the Gulf of Mexico. To register for the symposium or for sponsorship information please contact Peggy Foster at [email protected] or 979-8453854.

FEBRUARY 2015 2-7: Avian Management, Biology, and Conservation Hosted by Oglebay Resort in Wheeling, W Va. Avian Management, Biology and Conservation will enhance your effectiveness as a bird keeper and avian program leader. A major goal of the class is to teach critical thinking techniques that lead to informed decisions regarding the future of avian collections. Students will be given a variety of tools, techniques and best practices to provide a foundation for understanding and meeting current challenges in avian management. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training 2-7: Conservation Education: Effective Program Design Hosted by Oglebay Resort in Wheeling, W Va. Conservation Education: Effective Program Design provides zoo and aquarium educators with a comprehensive overview of how to design, develop, implement and evaluate education programs and exhibit interpretive elements. Course materials include the latest research and trends in informal science education. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training

standardization of data along with technical instruction. This instruction is in the most updated application of ISIS’ Zoological Information Management System – ZIMS 2012 - which will be deployed in early 2012. This course provides students exposure to the most current technology that defines the future of animal records keeping. For more information about this course and other opportunities to enrich your career, visit www.aza.org/ professional-training 2-7: Managing for Success: Career Development Hosted by Oglebay Resort in Wheeling, W Va. Managing for Success: Career Development examines management disciplines with emphasis on their application to zoos and aquariums. Participants will receive practical tools and skills to take back to their institutions to apply at their level, including an increased network of resources and heightened leadership skills. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training 2-7: Managing for Success: Organizational Development Hosted by Oglebay Resort in Wheeling, W Va. Managing for Success: Organizational Development prepares new leaders to meet the specific challenges of a leadership role within a zoo or aquarium and the duality of meeting both mission and bottom line. The course addresses ethical, animal welfare and collection issues as well as the planning techniques and strategies required to lead these unique organizations successfully. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training

member news calendar

techniques, and identification options. Lubee Bat Conservancy is a world-renowned breeding and conservation center currently housing over 200 bats representing 12 species. For more information, contact Brian Pope at [email protected].

2-7: Principles of Elephant Management I Hosted by Oglebay Resort in Wheeling, W Va. Principles in Elephant Management I focuses on the foundation necessary for developing comprehensive and proactive elephant management programs. Students will take away skills for creating self-sustaining elephant management programs. AZA Accreditation Standards require that at all elephant care professionals (keepers, managers, and directors) at institutions keeping elephants attend this course. For more information about this course and other opportunities to enrich your career, visit www.aza.org/professional-training

2-7: Institutional Records Keeping Hosted by Oglebay Resort in Wheeling, W Va. Institutional Records Keeping offers students the theory and mechanics of animal records-keeping and identifies the important role accurate records play in successful animal management not only within the institution but also in regional and global cooperative species management programs. This course offers students training that will integrate best practices for accurate data entry and

September 2014 CONNECT 67

68 CONNECT September 2014

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