Configuration & Installation Guide - Android™ Device
J. J. Keller & Associates, Inc.® – 12/09/2013
Table of Contents Configuration of Encompass System Settings...............................................................................................4 Overview ......................................................................................................................................................................................... 5 KellerMobile™ Settings.................................................................................................................................................................... 5 KellerMobile™ Company Level Rules............................................................................................................................................. 13
ELD/EOBR Installation ................................................................................................................................ 17 ELD/EOBR Kit Components............................................................................................................................................................ 18 ELD/EOBR Hardware Connection .................................................................................................................................................. 19
Software Installation .................................................................................................................................. 20 Android Device Configuration ....................................................................................................................................................... 21 KellerMobile™ Software Installation ............................................................................................................................................. 21 KellerMobile™ Activation .............................................................................................................................................................. 26 Login Procedure............................................................................................................................................................................. 27 ELD/EOBR Discovery & Connection Steps ..................................................................................................................................... 28
KellerMobile™ Diagnostics ......................................................................................................................... 30 Menu Overview ............................................................................................................................................................................. 31 App Settings................................................................................................................................................................................... 32 EOBR Config................................................................................................................................................................................... 33 EOBR Data ..................................................................................................................................................................................... 34 EOBR Discovery ............................................................................................................................................................................. 34 Set EOBR Config............................................................................................................................................................................. 35 Upload Diagnostic Info .................................................................................................................................................................. 36 Odometer Calibration.................................................................................................................................................................... 37 EOBR Self Test................................................................................................................................................................................ 37
Fleet Administrator Overview ....................................................................................................................39 Key Areas of Focus......................................................................................................................................................................... 40 Home Page Alerts .......................................................................................................................................................................... 40 Unassigned Log Events (Driver Management tab) ........................................................................................................................ 41
Missing Logs (Driver Management tab)......................................................................................................................................... 44 Critical Violations (Driver Management tab) ................................................................................................................................. 45 Review Driver Logs (Driver Management tab)............................................................................................................................... 46 KellerMobile™ Driver Hours Available (Driver Management tab) ................................................................................................. 50 Unassigned ELD/EOBRs (Vehicle Management tab)...................................................................................................................... 51 EOBR Calibration (Vehicle Management tab) ................................................................................................................................ 54 Trips / Fuel Taxes (Driver or Vehicle Management tab)................................................................................................................. 57 Employee & Unit Performance Stats (Performance Management tab) ........................................................................................ 58 Mapping Data (Performance Management tab) ........................................................................................................................... 59
Troubleshooting ......................................................................................................................................... 61 Hardware Troubleshooting ............................................................................................................................................................ 62 Software Troubleshooting ............................................................................................................................................................. 63
Configuration of Encompass System Settings
Configuration of Encompass System Settings
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Configuration of Encompass System Settings
Overview Welcome to KellerMobile™! We are pleased to provide you with instructions regarding the configuration and installation of your KellerMobile™ system. This guide is broken into sections that cover each area involved in installing and configuring your KellerMobile™ system. Follow each section, in order, for a successful start to your KellerMobile™ experience.
Legal Android is a trademark of Google Inc
KellerMobile™ Settings As System Administrator, when you log into your KellerMobile™ account, available at http://www.kellerencompass.com/, you will have functions available to set and configure many company-specific items for your KellerMobile™ system. KellerMobile™ has a few settings that must be configured in Encompass prior to utilizing the system. Additionally, all users will need to be setup.
To adjust KellerMobile™ settings, look to the J. J. Keller Mobile Settings box.
These settings are found in Setup / System Setup Home. The settings that are configurable in the section are: • Mobile Company Settings, such as activation code, communication type, etc. • Mobile Location Codes for times when GPS is not available. • Mobile Log Remarks allows the user to enable/disable system default log remarks, and/or create your own custom log remarks. • Mobile User Logins for setting drivers up, one at a time, with credentials to access the KellerMobile™ software. • EOBR Device List to view all ELD/EOBRs and assign to specific unit numbers. • Map Landmarks for setting up distribution centers, customers, etc. for viewing on the map. • Mobile User Logins - Add Multiple, for setting driver up, all at once or large groups at once, with credentials to access the KellerMobile™ software.
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Configuration of Encompass System Settings
Mobile Company Settings
The Mobile Company Settings play a critical role in tying the ELD/EOBRs, KellerMobile™ software, and J. J. Keller's Encompass together. Additionally, there are some controls here that can adjust the way the ELD/EOBR performs. These settings maybe configured, initially, by your J. J. Keller Project Manager. The Activation Code is setup once and is used to activate the KellerMobile™ software for your company on your drivers’ devices. This may be specific to each company location. The Log Day Purge Count is how many days worth of logs will be kept on the drivers’ devices within the KellerMobile™ software. This does not affect how long the ELD/EOBR will keep data. The EOBR Communication Mode should be USB then Bluetooth, unless you are strictly using Bluetooth, then set to Bluetooth. Only applicable to Gen-I ELD/EOBR. The EOBR Discovery Passkey is critical to tie the ELD/EOBRs activated for your company to the drivers’ devices with KellerMobile™ software together. The activation code lies within each device – the ELD/EOBR and the driver’s mobile device and tie the two together. If you are using Bluetooth, you should change the default to Use Company Passkey, and create one specific to your company. The default System Passkey is All Devices. Only applicable to Gen-I ELD/EOBR. The EOBR Sleep Mode Minutes determines how long until the ELD/EOBR USB COM shuts down. When the USB COM shuts down, the ELD/EOBR is no longer charging your drivers’ devices, so it is recommended to set this number to the highest value allowable (9999), depending on how long your trucks may sit without activity. Only applicable to Gen-I ELD/EOBR.
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Configuration of Encompass System Settings
The EOBR Collection Rate Seconds is how often the ELD/EOBR is gathering ECM data. The default is 1 second. You should always leave this setting ‘as is.’ The Number of Days to Include in FTM Trips defaults to 1, but if your trips are typically a distinct number of days, you may wish to configure this to that particular number of days. The Driver Start Distance (miles) is how far the vehicle can move before KellerMobile™ application indicates a driving status. This is to eliminate driving time from the shop to the yard by a mechanic, etc. that is in need of reconciliation. Driver Stop Minutes is how long you want the KellerMobile™ application to wait before automatically changing the status from driving to on-duty. For example, if the driver is stopped for more than 8 minutes, you may want the system to default to on-duty status. In that case, you would enter 8 in this field. The Max Acceptable Speed (MPH) is the maximum speed at which you wish your vehicles to travel. This does not govern the vehicles, but simply allows you to view time spent over this threshold. The Max Acceptable Tachometer (RPM) is used for threshold exception alerts, as well as daily information, such as time spent over this threshold. Set this to an RPM that you do not wish your vehicles to surpass. Hard Brake Deceleration Speed (MPH in 1 second) determines what is considered a hard brake or sudden stop by your company’s standards. The default is 7MPH in 1 second, so if a vehicle decelerates 7MPH in 1 second, then a hard brake alert will be generated. 7MPH may be too tight for your company. For some companies, 15MPH deceleration is appropriate in 1 second.
Mobile User Logins
The Mobile User Logins setting is to add one driver login at a time. Each driver needs a username and password to access the KellerMobile™ software, so you may choose from employees you have in the system to create usernames and passwords for. Prior to setting up any mobile user logins the driver(s) need to be added to the system under the ‘Employees’ tab of the Driver Management portal in Encompass.
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Configuration of Encompass System Settings
When adding your drivers, it is critical that a Rule Set is selected under Employee Rules, so the system knows what rules to use when auditing logs. Additionally, a hire date is important, as that will be the day that the system starts to expect logs. Once drivers are added, proceed with creating mobile user logins. These logins are very different than the users you setup to view J. J. Keller's Encompass. These logins are ONLY for the KellerMobile™ software on the devices, and will not give that driver ANY access to J. J. Keller's Encompass. 1. You may view all drivers already setup, edit and delete those drivers, as well as change their passwords. To add a new driver login, select Add New Login. 2. Choose the employee to create the login for by selecting him/her from the Employee drop-down. Then assign the driver with a username and a password (password must be minimum of 6 characters). 3. You may also select Change Password Next Login. This will allow the driver to enter the username and password that you have created for him/her upon their first login to the KellerMobile™ software, but then they will be prompted to change their password. You should be aware, when setting up the usernames and passwords, of the type of device being used by the driver. For example, if the driver is using a device that has letters and numbers on the same keys, you would not assign him/her an alpha/numeric username or password. You would want to keep it as simple as possible and utilize just a few alpha characters. If a driver is using a device with three letters per key, it is easiest to only assign usernames and passwords that utilize the first letter on each key. Many companies find it helpful to also create a login for mechanics to use, so that all time/distance driven by a mechanic can easily be reconciled from unassigned driving events. To do so, setup your mechanic under the employees tab and then select their name on the Add User Login screen.
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Configuration of Encompass System Settings
Mobile User Logins - Add Multiple
The Mobile User Logins – Add Multiple setting is similar to adding driver logins, one at a time, but is more efficient, when adding multiple driver logins. Each driver needs a username and password to access the KellerMobile™ software, so you may query from employees you have in the system and generate a list of drivers to create a login for. 1. Query for Company Levels, Job Classes, Employment Statuses, etc., then select Get List. If you have any drivers/employees in the system, that do not have driver logins already, you will be given a list of them to generate a username and password for (none were available on this screen). 2. The options for username and password include: Employee Code, FLastname and FirstnameLastname. Select the desired option for Username and Password, and select Save. Usernames and passwords are created for each person that was listed.
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Configuration of Encompass System Settings
ELD/EOBR Device List (for utilization after ELD/EOBRs are installed and configured)
EOBR Device List (for utilization after ELD/EOBRs are installed and configured) The EOBR Device List shows all ELD/EOBRs that have been activated for a company. This screen populates automatically as EOBRs are configured in the fields below: Serial Number: serial number on the ELD/EOBR Tractor Number: as entered into the device and stored on the ELD/EOBR (on device, tractor number should be entered in same format as unit code stored on web) Unit Code: the unit that the ELD/EOBR is assigned to (tractor number and unit code should be identical; but if not, you may still assign an EOBR to the proper unit) Databus Type: indicates what communication protocol method is being utilized.
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Configuration of Encompass System Settings
ELD/EOBR Device Info
If the tractor number does not exactly match a stored unit code in the system, you will need to assign that ELD/EOBR to a unit code. Select the ELD/EOBR serial number, then Select Unit. You will be prompted to choose from units in system. This is also where you would unassign a unit. You will need to unassign a unit any time you move the ELD/EOBR from one unit to another and/or move the unit from one company to another.
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Configuration of Encompass System Settings
Map Landmarks
If you would like to see certain places, such as distribution centers, hubs, customer locations, etc., visible on the map, you may set them up as landmarks. To add new landmarks, select Add Landmark. Simply enter the name of your landmark, as you would like it displayed on map, and enter address, city, and state. The system will then plot that point on the map. Enter all zeroes in zip code to have map plot the exact street address. Enter zip code if you would like the landmark plotted at the center of that zip code.
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Configuration of Encompass System Settings
KellerMobile™ Company Level Rules KellerMobile™ has several parameters that can be adjusted for each level and/or location within your company. By selecting Company Level Listing under Maintain Company Info on the Setup page, you will be able to adjust these parameters. Additionally, you have the ability to adjust these rules for individual units as well.
Adjust the Settings for the Company Levels
If you adjust the settings for the company levels, then those rules will filter down to all units in those company levels/locations. However, if you go to a unit record and adjust the ‘Unit Rules,’ then those rules do not affect any other units. To configure Company Rules, select Company Level Listing.
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Configuration of Encompass System Settings
Company Level Listing
Next, select Edit Rules.
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Configuration of Encompass System Settings
Configure the KellerMobile™ Rules
There are many company rules available to configure. For KellerMobile™, it is critical that you configure the J. J. Keller Mobile Rules to align with your company’s operations. The Driving Start Distance (miles) is how far the vehicle can move before KellerMobile™ software indicates a driving status. This is to eliminate driving time from shop to yard by mechanic, etc. needing reconciliation. Driving Stop Time (minutes) is how long you want the KellerMobile™ software to wait before automatically changing the status from driving to on-duty. For example, if the driver is stopped for more than 8 minutes, you may want the system to default to on-duty status. In that case, you would enter ‘8’ in this field. Only applicable to Gen-I ELD/EOBR. When using the Gen-II ELD/EOBR, the Duty Status Change will occur once the vehicle is turned off, or the threshold is met while the vehicle is running.
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Configuration of Encompass System Settings
The Max Acceptable Tachometer (RPM) is used for threshold exception alerts, as well as daily information, such as time spent over this threshold. Set this to an RPM that you do not wish your vehicles to surpass. The Max Acceptable Speed (MPH) is the maximum speed at which you wish your vehicles to travel. This does not govern the vehicles, but simply allows you to view time spent over this threshold. Hard Brake Deceleration (MPH in 1 second) determines what is a hard brake or sudden stop by your company’s standards. The default is 7MPH in 1 second, so if a vehicle decelerates 7MPH in 1 second, then a hard brake alert will be generated. 7MPH may be too tight for your company. For some companies, 15MPH deceleration is appropriate in 1 second. Days Before Not Utilized is the number of days the vehicle doesn’t transmit data, before you want to be alerted on your dashboard. The default is 2 days, so if the vehicle doesn’t transmit data within 2 days, it would be an indication that either the driver(s) using the vehicle isn’t logging into KellerMobile™ software OR the vehicle really isn’t being utilized. Average Idle Time per day of Operation is how many minutes of idle time is allowed. This is utilized for the Driver Performance Scorecard report. Target Fuel Economy is utilized for the Driver Scorecard report. A driver has points deducted from his/her scorecard for fuel economy less than what is indicated here. Max Hard Braking Occurrences Per Day indicates how many hard brakes (sudden stops) are allowable. Anything over this threshold is counted against the driver on the Driver Performance Scorecard report. If you do not want performance stats viewable in the system, de-select the checkboxes for Is Unit/Driver Performance Reportable.
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ELD/EOBR Installation
ELD/EOBR Installation
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ELD/EOBR Installation
ELD/EOBR Kit Components Depending on which ELD/EOBR you have, the following items are included in the ELD/EOBR kit.
Gen-I and Gen-II Kits
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ELD/EOBR Installation
ELD/EOBR Hardware Connection Your vehicle may have a 6-pin, 9-pin or OBD connection. Use the appropriate wiring harness for your vehicle and ELD/EOBR.
Example: 9-pin Harness
1. Locate the diagnostic port in the vehicle & detach the cable from the port. 2. Using your vehicle-specific 6-pin, 9-pin or OBD wiring harness, plug the male end of the Y-connector harness into the now open diagnostic port. 3. Plug your vehicle’s diagnostic cable into the female end of the Y-connector. 4. Connect the fastener end of the harness (with locking screw) to the ELD/EOBR. 5. If you’re receiving power, the lights on the ELD/EOBR will flash. If you are not receiving power at all, ensure your harness is securely connected to the diagnostic port and the ELD/EBOR. 6. Start vehicle. Engine must be ON for diagnostic port detection.
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Software Installation
Software Installation
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Software Installation
Android Device Configuration In addition to installing the software on the device, there may be device specific instructions that apply in order to configure some of the options on the device for optimal performance. • Bluetooth must be enabled in order to communicate with the ELD/EOBR (Settings / Wireless & Networks / Bluetooth: turn on) • In order to install our application, you will need to allow Applications from non-Market sources to be able to be installed (Settings / ... / Unknown Sources: turn on) • It is recommended to allow data to be transferred while the device is roaming (this is a specific setting within each device). • It is best practice to have an SD card available for the installation of applications, along with setting up a Google email account (for access to the Android market). If your specific device does not have a File Explorer application, you may consider installing one of your choice. In the event you need to re-activate KellerMobile™, follow the instructions below: • Submit any logs currently on the device. • Log off • Within your Android device, go to Settings / Application Manager. Select the KellerMobile™ application, then select Uninstall. You will be prompted by an alert stating the application will be uninstalled, click OK. Another option is to navigate within the app to Menu / System Menu / File / Admin (enter in daily password) / Delete Database. The next time you launch the app there will be a prompt to enter your activation code. • To re-activate, follow the instructions beginning here.
KellerMobile™ Software Installation Open Your Internet Browser
To install the KellerMobile™ software on your drivers’ device, open your Internet browser. This may be found on your device Home screen. Or, the browser can also be found in your Applications list.
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Software Installation
Browser Home Page
Your browser will open to the home page. Please make sure you have a cellular signal or Wi-Fi is enabled.
Download KellerMobile™ Application
Select the Address bar in order to type in the following web address and select Go: http://www.kellerencompass.com/kminstall/MobileDownloadAndroid.htm You will be taken to the KellerMobile™ application download website.
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Software Installation
1. Select the Install Keller Mobile application link and it will begin to download. The next step will be to install the application. 2. You will then see a Starting download message as shown here. The installation file will be saved to your device’s memory (a memory card is often required in order to save files).
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Software Installation
Install KellerMobile™
At this point, the application has been downloaded, and now needs to be installed. 1. 2. 3. 4. 5. 6.
Select the Menu in the top right of the web browser application. Select Downloads to view all the files that have been downloaded to your device. Select the KellerMobile.apk file in the list. Select Install to be install KellerMobile™ on your device. Select Done when the installation is complete. Select the Home button to be taken to the home screen of your device.
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Software Installation
Add KellerMobile™ to your Home Screen
1. Select the Apps button to be taken to the applications screen. (Please note that KellerMobile™ will not be on your home screen until these steps are followed.) 2. Locate the KellerMobile™ application, tap the icon and drag it to your home screen. 3. KellerMobile™ will now be located on your home screen for easy access.
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Software Installation
KellerMobile™ Activation Launch KellerMobile™
Select the KellerMobile™ icon to launch the application. A loading screen will appear while the application is launching.
Enter Activation Code
You will be prompted to enter your Activation Code. Enter the Activation Code you setup J. J. Keller's Encompass website. This code is specific to your company. Select Activate, and the software will proceed.
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Software Installation
Login Procedure Disclaimer
After reading the disclaimer, select the OK button to confirm.
Enter Username and Password
1. The program will then prompt you to enter your Username and Password. The Username and Password will be given to you by your Company Administrator. 2. Once you’ve entered your Username and Password, click Login. Please give the program a moment to authenticate your Username and Password. 3. The Check Hours option allows the driver to view their available hours without logging on-duty time.
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Software Installation
ELD/EOBR Discovery & Connection Steps If the device is not set-up to connect to a Default ELD/EOBR, you will be presented with the Discovery screen where you can Discover and connect to an ELD/EOBR. This can also be used if the ELD/EOBR is showing EOBR Disconnected. Select Discover to search for nearby ELD/EOBR devices. You can also Set Default EOBR if the ELD/EOBR that you discover is one that will be regularly connected to. Once an ELD/EOBR is discovered, select Activate to connect to this ELD/EOBR.
Discover the EOBR
Select the Discover button to find the ELD/EOBR.
Discovering the EOBR
The screen above will appear. This might take a few moments while it is searching for an ELD/EOBR via Bluetooth.
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Software Installation
Set Default to EOBR
Once an ELD/EOBR is discovered, it will show in a dropdown menu. Select your unit number from the list. Select Set Default EOBR if this device will typically be connected to this ELD/EOBR. Select the Activate button. It may take a few moments to activate the ELD/EOBR.
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KellerMobile™ Diagnostics
KellerMobile™ Diagnostics
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KellerMobile™ Diagnostics
Menu Overview Shown below are the Menus discussed in this chapter, System Menu / Diagnostics.
System Menu
The System Menu is located in the Menu, located in the top-right of the Dashboard. Select Diagnostics to navigate to the Diagnostics menu.
Diagnostics Menu
This is the Diagnostics menu located in the System Menu.
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KellerMobile™ Diagnostics
App Settings To view the App Settings, select Menu, select System Menu, select Diagnostics, then select App Settings.
App Settings Screen
This screen will show what the company/driver settings are that are configured on the web.
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KellerMobile™ Diagnostics
EOBR Config To view the EOBR Config, select Menu, select System Menu, select Diagnostics, then select EOBR Config.
EOBR Config Screen
This screen will show how the ELD/EOBR is configured – connection type to engine, communication mode to the device, pass key, collection rate, and version of firmware (scroll down for more information).
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KellerMobile™ Diagnostics
EOBR Data To view the EOBR Data, select Menu, select System Menu, select Diagnostics, then select EOBR Data.
EOBR Data Screen
This screen will show the data being collected from the EOBR. 1. User should see -1 for Tachometer, -1 for Speedometer, and Dashboard Odometer reading when engine is OFF (Is Engine Running? NO). 2. User should see some positive value for Tachometer, 0 for Speedometer, and Dashboard Odometer reading when engine is ON. 3. If you are not seeing appropriate engine statistics, please see the Set EOBR Config instructions. Try changing the J-Bus Type, Log Out, Log Back In, and view the stats again.
EOBR Discovery Please reference the previous chapter for EOBR Discovery.
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KellerMobile™ Diagnostics
Set EOBR Config To set the EOBR Config, select Menu, select System Menu, select Diagnostics, then select Set EOBR Config.
EOBR Configuration
Allows a user to provide or enter an identification value, i.e. Tractor Number for the ELD/EOBR. The Engine Data Bus type can also be changed.
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KellerMobile™ Diagnostics
Upload Diagnostic Info To upload diagnostic info, select Menu, select System Menu, select Diagnostics, then select Upload Diagnostic Info. This screen can be very useful in troubleshooting errors if prompted to upload by your J. J. Keller Technical Support representative. This sends a .txt file to the web that includes all activity on the handheld, including login times, errors, logout, etc. Our support team can better diagnose problems by viewing this diagnostic file.
Upload Diagnostic Info Screen
Select one of the items to continue. Upload: uploads current diagnostic file and database from the mobile device. Upload Old Diagnostics: uploads any old diagnostic files from the mobile device. Clear EOBR Diagnostics: clears EOBR diagnostics. Clear KMB Diagnostics: clears KellerMobile™ diagnostics. Copy Files to SD Card: copies diagnostic files and database to removable memory.
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KellerMobile™ Diagnostics
Odometer Calibration To calibrate your odometer, select Menu, select System Menu, select Diagnostics, then select Odometer Calibration. This allows the driver to enter actual dashboard odometer. The engine odometer and dashboard can drift apart a bit, so by calibrating, we are accounting for the gap so fuel tax trip reports are accurate to the dash odometer.
Odometer Calibration Screen
The user will be prompted to calibrate the odometer approximately every 30 days to ensure the engine and dashboard odometers are in alignment.
EOBR Self Test To perform an EOBR Self Test, select Menu, select System Menu, select Diagnostics, then select EOBR Self Test.
EOBR Self Test Screen
1. Start Self Test
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KellerMobile™ Diagnostics 2. Get Self Test Result
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Fleet Administrator Overview
Fleet Administrator Overview
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Fleet Administrator Overview
Key Areas of Focus There are several areas within the system that contain data and information for you to utilize so you can track and monitor driver usage, along with compliance, using your KellerMobile™ solution. Compliance and Performance data will be fed into J. J. Keller's Encompass so you can manage electronic logs, monitor idle times, MPG, hard brakes, run IFTA reporting, etc. You will want to establish policies, processes and procedures to monitor your e-data on a daily basis. Once you can validate that drivers and J. J. Keller's Encompass users are comfortable with and accepting of the technology and process changes you implemented, you may be able to alter your procedures in order to optimize you daily activities.
Home Page Alerts The Home page of each Encompass main tab (Driver Management, Vehicle Management, Performance Management) provide an overview of critical information via Alert Boxes that should be checked daily. The key areas to focus on, initially, from the Home page of the Driver Management tab include: Unassigned Log Events, Missing Logs, and Critical Violations. You can also utilize the Reports & Forms section for more detailed information.
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Fleet Administrator Overview
Unassigned Log Events (Driver Management tab) There are a variety of things than can cause unassigned log events to occur. For example, if a driver is not logged into or connected to the ELD/EOBR due to loss of Bluetooth signal, an unassigned log event will generate. Unassigned log events are only displayed in J. J. Keller's Encompass when a driver submits a log, and there are driving events not claimed by the driver on his/her device. Note: Best practice is to train your drivers to check for any unassigned drive time prior to submitting their logs.
Unassigned Log Events
To check for Unassigned Log Events, from the Home Page of the Driver Management tab, click on Unassigned Log Events.
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Fleet Administrator Overview
Log Checker
1. You can select multiple events for one driver on one day when assigning unassigned log events. 2. Click on Process Selected Events to continue.
View Unassigned Period
Always review the Unassigned Periods, then click Select Employee to Assign.
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Fleet Administrator Overview
Unassigned Driving Periods
You will be brought to a screen where you will review: 1. 2. 3. 4. 5.
Resulting Log Information Log Image Hours Resulting Locations If all information is accurate, click Assign Event to Employee.
Note: Edits/changes will always show in green.
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Fleet Administrator Overview
Missing Logs (Driver Management tab) Review missing logs on a daily basis; ensure drivers are creating off-duty logs for days not worked. If a driver is missing logs, his/her Hours Available will be inaccurate.
To check for Missing Logs, from the Home Page of the Driver Management tab, click on Missing Logs. The Missing Log alert will only show once a driver has accumulated a certain number of missing days of logs. To adjust the # of days of missing logs allowed before a ‘Missing Log Alert’ shows, go to Setup (within the Driver Management tab) / Maintain Log Checker Info / View Log Checker Settings / Edit / Missing Log Alert Grace Period.
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Fleet Administrator Overview
Critical Violations (Driver Management tab) Critical violations occur when a driver has violated one or more DOT regulations. You will be alerted to all incurred critical violations on the Home page of the Driver Management tab within Encompass. As an administrator, you will set and define the critical violations you want to be alerted to by going to the Driver Management tab, then Setup / Company / DOT Violation.
Critical Violations can be accessed from the Home Page of the Driver Management tab simply by clicking on Drivers With Critical Violations. You will then be brought to a page with a list of drivers who have incurred violations; click on a driver name for violation detail. The top recommended Critical Violations to be alerted to include: • Hours Driving Since Break • Hours On Duty In A Work Week • Hours On Duty Since Break These equate to the 11/14/70 hour violations.
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Fleet Administrator Overview
Review Driver Logs (Driver Management tab) Review logs daily to ensure your drivers are logging in, connecting to the ELD/EOBR, and submitting their logs each day.
All Active Employees
To view driver logs, from the Driver Management tab, click on the Hours of Service tab, then All Active Employees / Driver Name.
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Fleet Administrator Overview
View Driver Logs
1. You will then be able to view driver Logs, Missing Logs, Log Violations, and other relevant log information. 2. To view additional log information, simply click on a log date.
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View Log Summary
When viewing the log summary, you’ll be able to see the log grid, locations of duty status changes, and any violations incurred on that particular day. Note: the Rest Break Violation pertains to the 8 hour/30 minute mandatory break.
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Fleet Administrator Overview
Edit Employee
When editing a drivers log, you can check or uncheck various options, such as Hauling Explosives or Use 34 Hour Reset.
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Fleet Administrator Overview
KellerMobile™ Driver Hours Available (Driver Management tab) It is recommended you utilize the KellerMobile™ Driver Hours Available view to manage drivers that are logging into the system; view their remaining available hours for the day and verify the drivers are connected to the ELD/EOBR.
Driver Hours Available Screen
From the Driver Management tab, click on the Hours of Service tab. Then, under Common Views, click on Keller Mobile Driver Hours Available. Once you are in the Keller Mobile Hours Available view, you’ll want to check Last Reported and Driving Hours Available. 1. Driving Hours Available: if a driver is successfully connected to the ELD/EOBR, his/her time will start to count down. 2. Last Reported: once a driver is logged into and connected to KellerMobile™ via his/her device, this time stamp will update once/hour.
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Unassigned ELD/EOBRs (Vehicle Management tab) It is critical to manage all unassigned ELD/EOBRs as your company is implementing locations. This ensures electronic data is tied back to the correct unit. It is recommended you perform a daily check throughout implementation, then periodically post-implementation.
Unit Alerts
From the home page of the Vehicle Management tab, an alert will show in the Unit Alerts section if there are any unassigned ELD/ EOBRs. To assign an unassigned ELD/EOBR, click on the # Unassigned EOBRs in the alert box.
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Fleet Administrator Overview
Unassigned ELD/EOBR Screen
Choose the EOBR you would like to assign.
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View Unassigned EOBR
1. Once you’re in the View Unassigned EOBR screen, click on Select Unit to Assign. 2. You’ll then be taken to a screen where you’ll chose the Unit number to assign the ELD/EOBR to. From there, you’ll confirm information and click Assign EOBR to Unit. Assignment should be done upon initial provisioning, if done correctly.
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EOBR Calibration (Vehicle Management tab) Once a month drivers are prompted to calibrate odometers. If this is not done accurately or not done at all, the mileage can be off on trip reports. As an Administrator of the program, it is important for you to review the calibrations monthly, initially, to ensure calibration values are valid.
Vehicle Management Setup
To review odometer calibrations, go to the Vehicle Management tab. From the Vehicle Management tab, go to Setup / EOBR Device List.
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Fleet Administrator Overview
EOBR Device List
The monitoring of odometer calibrations is primarily done from the EOBR Device List screen. Simply click on the serial number of the EOBR you would like to view.
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EOBR Device Info
Within the EOBR Device Info screen, you’ll see the current offset as well as the previous offset. When drivers calibrate they are required to enter the correct number on their device. If a driver enters a value that is off by a percentage from the last calibration, he/she will receive an error message.
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Trips / Fuel Taxes (Driver or Vehicle Management tab) It is critical to review for the presence of trips for all units each day, initially. This will help you ensure data is being collected and transmitted to the web. If you expect drivers to enter fuel purchases on their device, ensure those are also present on daily trips. Comparing paper trips to electronic trips in system will reinforce proper data is being transmitted.
View Unit Trip
Trip reports can be viewed from either the View Employee Log page or from the Fuel Tax tab. To access trip reports via the View Employee Log page, simply click on View Trip. To access trip reports via the Fuel Tax tab, go to the Vehicle Management tab, then click on the Fuel Tax tab. Within the Fuel Tax tab, simply click on All Active Units, then select the applicable Unit number. Once you’re in the View Unit Trips page, click on the date for the trip you would like to view.
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Fleet Administrator Overview
Note: date format is yyyy/mm/dd.
Employee & Unit Performance Stats (Performance Management tab) This is available only in the Premium Edition of J. J. Keller's Encompass. Utilize driver and unit performance data (idle time, hard braking, speed, MPG, RPMs) to evaluate activities against your company defined threshold settings.
View Employee Performance
To access performance data, within the Performance Management tab, click on Employee Performance. From the Employee Performance screen, click on All Employees List, then select a driver you would like to view.
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Fleet Administrator Overview
Mapping Data (Performance Management tab) This is available only in the Premium Edition of J. J. Keller's Encompass. View mapping data to gauge where your drivers are located compared to delivery sites. Map Views: Review map location. On a daily basis, check to ensure vehicles/drivers are displayed on the map. If a vehicle's/driver’s current time stamp is not showing up as current time on the map, the driver is not logged into the system. Tip: If a vehicle shows no movement on the map, but you are aware that it is being operated, then the KellerMobile™ system is not logged into and connected in that unit.
Driver Mapping Information
To access mapping data, click on the Mapping tab within the Performance Management tab. 1. Once you are on the mapping screen, you can access detailed driver information by clicking on the number of the driver you want to view.
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Fleet Administrator Overview 2. Zoom in to see multiple units in one location. 3. When viewing driver detail on the map, the time zone set up for that driver/company/location in J. J. Keller's Encompass will be reflected. 4. Auto Refresh Map: Click on View Auto Refresh Map to set the Refresh Interval to the time period in which you would like the map to automatically refresh. 5. Reference the Map Legend at the bottom left side of the screen to get the movement status for specific units by clicking on View Auto Refresh Map.
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Troubleshooting
Troubleshooting
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Troubleshooting
Hardware Troubleshooting Hardware troubleshooting includes the mobile device, the ELD/EOBR and cabling. When troubleshooting, be sure of the following: • Driver is not driving the vehicle • Driver has access to vehicle and mobile device • Driver can see the lights (and has access to the USB charging port, if applicable) on the black box.
Device states ‘EOBR Disconnected’ versus ‘EOBR xxxx Online’ 1. Verify harness is securely connected and that the LED light is at least red. ◦ In the Mobile application, have driver go to Menu / Diagnostics / EOBR Discovery / Discover / Activate. ◦ Or, power off the handheld device, then turn it back on. 3. Does the device charge? 4. Is the device low on battery? 5. Is the Bluetooth turned on? Can the black box be seen in the Bluetooth settings area? If not, then turn Bluetooth off then back on, and do a scan for nearby Bluetooth devices
Gen-I LED Lights
LED light does not light up after EOBR is securely connected to the port: • Contact technical support for assistance; all troubleshooting needs to be conducted by a mechanic or system administrator. Until the truck is at the shop and the issue is resolved, the driver should use paper logs. LED light stays red after the truck has started: • Contact technical support for assistance; all troubleshooting needs to be conducted by a mechanic or system administrator. Until the truck is at the shop and the issue is resolved, the driver should use paper logs.
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Troubleshooting
LED light stays amber after the truck is running and the driver is logged into the application; LED light will not turn green. Within the application, driver should go to: • Menu / System Menu / Diagnostics / EOBR Discovery / Discover / Activate. If light remains Amber, the driver should try to reset the device by turning the Bluetooth off/on. ◦ If the steps above do not resolve the issue, please call technical support for assistance
Gen-II LED Lights
Contact Technical Support Contact technical support for assistance at any time if you are unable to resolve the issue or require further assistance.
Software Troubleshooting Software troubleshooting include KellerMobile™ and J. J. Keller's Encompass. • Driver is not driving the vehicle • Driver has access to vehicle and mobile device • Driver can see the lights (and has access to the USB charging port, if applicable) on the black box.
Unable To Login 1. Verify the driver is using the correct Username/Password.
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Troubleshooting ◦ From Encompass, select Setup / Mobile User Logins ◦ Edit Password if necessary 3. Requires network connectivity if first time logging in. ◦ Is there a network connection? ◦ Can the driver open a browser and navigate to a website? ◦ If yes, try again
Received a Prompt for Location at a Duty Status Change This will occur if no network connection at time of duty status change. 1. Driver manually enters location once prompted 2. From Home screen, select Menu / System Menu / Records / Edit Log Location. Choose location to be edited, click OK.
Cannot Successfully Submit Logs 1. Is there a network connection? ◦ From Encompass, select Setup / Mobile User Logins ◦ Edit Password if necessary 3. Can the driver open a browser and navigate to a website? ◦ If yes, try again to submit. ◦ If no, wait until the next time the driver logs in, then submit. 3. Does any message appear on the device?
Cannot View Driver Activity Within Encompass 1. Is the driver logged into the KellerMobile™ application? 2. Is the driver connected to the ELD/EOBR? 3. Is there a network connection?
Contact Technical Support Contact technical support for assistance at any time if you are unable to resolve the issue or require further assistance.
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