COMPASS GROUP CANADA

working together for a more sustainable future

SUSTAINABILITY HIGHLIGHTS REPORT

2014

CEO MESSAGE At Compass Group Canada, we recognize that as our company has grown, so have our responsibilities. We believe that our triple-bottom-line success - social progress, environmental excellence and economic growth - will continue to thrive as we strive to do the right thing with respect to empowering our people, supporting our clients and customers and becoming a catalyst for change. Sustainability touches every aspect of our company and operations and as such, is woven into every business activity and process throughout our business. Our core values and our BALANCE platform both serve to guide our actions on important issues such as food security, food safety, environmental protection, resource conservation and the health and safety of our team members.

29,000

230 million

1.9 billion

In 2014, Compass Group Canada’s 29,000 talented associates served more than 230 million nutritious meals, generating $1.9 billion in annual revenue.

Our continued focus on operating in a way that’s right for us, right for our customers and right for the environment will never change. To do this, we have become more efficient in the way we operate, embraced our industry partnerships and expanded our culture of continuous improvement. I couldn’t be more proud of our 29,000 associates for their enthusiastic commitment to not only delivering world-class foodservice, unrivalled hospitality and service excellence across this wonderful country, but ensuring we leave it in a better place than we found it. Our work is far from over, but I encourage you to explore this report and learn about our progress to date. Saajid Khan, CEO Compass Group Canada & ESS North America

50 countries

4 billion

We are part of Compass Group PLC, headquartered in Chertsey, UK. Last year, our 500,000 associates in 50 countries served more than 4 billion meals and provided other services in over 65,000 client locations.

ABOUT US

OUR VALUES

We are Canada’s leading foodservices and support services company.

WE ARE COMMITTED TO LIVING OUR VALUES.

We are Canada’s leading foodservice and support services company. Compass Group Canada became a market leader in contract foodservice and facilities management through a simple recipe: great people, great service and great results. This easy-tofollow recipe serves millions across the nation, from serving delicious, nutritious meals at school cafeterias, corporate cafes, hospitals and remote camps to routine cleaning and maintenance services at your workplace and airports.

65,000

client locations

W H AT I S S U S TA I N A B I L I T Y ? Sustainability is about supporting Earth’s ability to renew itself through its many natural systems including those that provide us with clean air, water and food. In a sustainable society, individuals, communities and businesses learn to flourish within nature’s limits.

OUR APPROACH Compass Group Canada is proud to deliver our second sustainability highlights report. Our 2014 report explains how we approach sustainability in our Canadian operations, shines a light on some of our accomplishments thus far and outlines our commitments going forward.

BALANCE

COMPASS GROUP CANADA’S SUSTAINABILITY STRATEGY IS EMBODIED BY ,A PLATFORM THAT LINKS TOGETHER FOUR DISTINCT, YET INTERCONNECTED, AREAS OF FOCUS: WELLNESS:

ENVIRONMENT:

SUPPLY CHAIN:

COMMUNITY:

We make it easier for Canadians to attain their healthy living goals while positively contributing to productive and safe workplaces, health care facilities, schools and communities.

We strive to reduce environmental impacts resulting from our operations contributing to safer, healthier and more efficient businesses, workplaces, health care facilities, schools and communities.

We source sustainable and safe products through our responsible supply chain, and use our expertise and sizable purchasing power to inform and inspire suppliers to pursue industry-leading environmental, social and ethical best practices and business solutions.

We actively promote, support and engage with the communities where we live and work through charitable giving, employee volunteerism and investment initiatives.

HOW WE DO IT

EMPOWERING OUR PEOPLE We foster a corporate culture in which sustainability and health and safety are viewed both as business imperatives and opportunities through our leadership, support, policies and training.

FA I R T R A D E WE ARE VERY PROUD TO BE RECOGNIZED AS LEADERS IN SUPPORTING FAIR TRADE.

Our Corporate Health & Safety Policy, Quality Assurance Standards and Solutions Manual, Sustainability Learning Modules and Corporate Environmental and Corporate Supply Chain Policies clearly outline our expectations of associates and suppliers.

4 out of 8 SUPPORTING CLIENTS & CUSTOMERS

Canadian Fair Trade Campuses have Chartwells as their food service provider.

Our approach is to make it easier for our clients and customers to achieve their own sustainability and wellness goals. For clients, we provide purchasing data, expert advice and sharing of best practices.

TRAINING

For our customers, we are adding more and more sustainable options and information at the point of decision so they can make the right choices that meet their needs.

In 2014, with funding from Chartwells, The Canadian Fair Trade Network launched a training program to improve knowledge and understanding of fair trade and Fairtrade certified products among front-line retail and food services staff. Program resources at: www.cftn.ca/fair-tradetraining-program-food-services-associates.

BECOMING A CATALYST FOR CHANGE We work hard to achieve the most sustainable, efficient and cost-effective supply chain possible. As a leading foodservice provider, we recognize we are an integral part of larger systems. By setting sustainable procurement standards and targets we help our suppliers build their own business cases to supply more responsible, safe products. In this way, we change the system from within and make it better for everybody.

FA I R T R A D E CAMPUS WEEK During Fair Trade Campus Week, Chartwells campuses got creative by engaging their communities and spreading the word about fair trade. There were promotions, social media campaigns and other student engagement activities.

SUPPORTING LOCAL The demand for more local foods in our supply chain continued to grow in 2014. We recognize the need to support Canadian farms as they are integral to our ability to continue to offer more of what clients and customers want: safe, tasty, fresh, local and made-in-Canada food. As part of this focused approach, we collaborated on a variety of local food initiatives in 2014.

367,280 Number of Canadian apples purchased in October 2014!

Developed Community and Campus Garden Guide and Standards

9

Community or Campus Based Gardens we purchase foods from across Canada. http://youtube/ZOtVsAiBtFU

The GIVING THANKS FOR LOCAL promotion was executed in October across Canada. Many of our food service locations created robust comprehensive local promotions! Some activities included: Local focused salad bars and mini markets, Chef Stations, Produce Tasting Events, Donations to Community Causes and Farmer’s Markets. WE RECOGNIZED OUR WINNING LOCAL HEROES WITH FUNDS TO GIVE TO A LOCAL CAUSE. THEY WERE: University of Prince Edward Island (UPEI), who donated the money to the UPEI Campus Food Bank! George Brown College, who donated the money to GBC United Way! University of Calgary, who donated the money to the U of C Student Union Food Bank!

and Chefs toured Ontario 35 Managers Greenhouses in Leamington Ontario.

Trois-Rivières & Granby who donated the money to their Environmental Associations!

2014

WHAT WE’RE DOING COMMITMENTS: ACHIEVED AND ONGOING WELLNESS

186

100%

Implemented comprehensive nutrition and wellness programs and promotions that encourage healthy food and beverage choices.

Compass sourced foods comply with trans-fat guidelines from Health Canada.

1185

▲12%

New tasty recipes that are lower in sodium, sugar and saturated fats, created by our chefs and dietitians.

Locations executing Balanced Choices® or Taste Life® programs.

ENVIRONMENT CEO endorsed 2014 Environmental Policy that outlines the responsibilities of each associate towards the environment.

5700 ▲162% Associates completed our corporate sustainability training in 2014.

Promoted technology-driven solutions to clients to reduce environmental impact of foodservices. • Steamplicity™, our healthcare foodservice model

Executed Earth Week environmental promotion April 2014.

203 Third party audits conducted against prescribed standards in quality assurance, health and safety and environmental management.

SUPPLY CHAIN Corporately source a minimum of 75% of our food supply within Canada.

Source and promote Cage Free Eggs.

30,048

Cage Free Eggs in 2014.

Provide site-specific purchasing analysis to clients to support their sustainable purchasing goals.

68

Submitted reports for our clients across Canada.

COMMUNITY

$495,000

$100,000 Support of corporate designated charities. • Surveyed 6000 associates across Canada to determine our new Community Investment strategy and charitable partner, Food Banks Canada.

• In 2014, Compass donated $100,000 to Food Banks Canada as part of Compass’ Nourish program. The funds will be used to help individuals across Canada who experience food insecurity.

Support of student education through scholarships and bursaries. • Chartwells, our education division, provided $495,000 for scholarships and bursaries to deserving students across Canada in 2014

WHAT WE’RE DOING COMMITMENTS: ACHIEVED AND ONGOING WELLNESS

2014 Collaboration

176 Locations executed the Giving Thanks for Local promotion.

Engaged with key decision and policymakers about new initiatives in healthy eating and ensure compliance with all legislative requirements.

ENVIRONMENT

9 comprehensive waste audits in 2014. Average diversion rate was 53%.

Continued to report corporate environmental impact data from eleven regional offices and corporate vehicle fuel consumption.

Our Canadian office employee carbon intensity is 3.2 tonnes of CO2e/FTE. The Compass PLC average is 8.18 tonnes of CO2e/FTE.

75% Greenhouse gas

emissions we generate are attributable to our company owned vehicles.

SUPPLY CHAIN Support ethically sourced products in Canada. • Roasters, our corporate coffee brand, includes Fair Trade coffee and Rainforest Alliance tea as a standard

26,960 kg* ▼18% Purchased Fair Trade coffee in 2014.

9.7 million* ▼3%

Purchased Rainforest Alliance and Fair Trade certified tea bags in 2014.

(*above does not include coffee or tea purchased by external brands)

COMMUNITY Awarded PAR Gold Level Certification for 2010-2013. Continue to foster our longstanding Aboriginal partnerships. • Released Aboriginal Relations Policy to guide and support ESS business activities • In 2014, invested $255,000 in Aboriginal communities • In 2014, spent $4.9 million for goods and services from Aboriginal vendors • In 2014, hired 246 Aboriginal employees

27,370 ▲92%

Purchased Fair Trade chocolate bars in 2014.

4 of 8 ▲50%

Supported Canadian FairTrade campuses.

2015

WHAT WE’RE DOING COMMITMENTS: ACHIEVED AND ONGOING WELLNESS

Sodium Reduction Reduce the amount of sodium in the foods we serve by 30% to help Canadians achieve an average sodium intake goal of 2300 mg per day.

Nutrition Information Display nutrition information as appropriate, at point of service to assist customers in making informed choices.

ENVIRONMENT Require all approved designers and building contractors to follow our HSEQ Design & Build Standards (based on LEED standards).

Require 100% implementation of food waste tracking program in all our food service locations.

SUPPLY CHAIN Source nearly 100% of fresh and frozen seafood from Marine Stewardship Council (MSC) or Best Aquaculture Practices (BAP).

369,900 kg ▲ 9%

Sustainable seafood purchased in 2014

Source compostable single-serve dinnerware and promote options to our clients.

21%

of total purchased in 2014 was compostable

COMMUNITY Support of Community Partners Sponsor or partner in a least one community based event, activity or campaign each year.

Use only green-certified chemical cleaning products, as available, in food and support services.

2017

WHAT WE’RE DOING COMMITMENTS: ACHIEVED AND ONGOING WELLNESS

Paperless Communicate all wellness information at point-of-service (POS) using technology that eliminates the use of paper.

ENVIRONMENT Reduce energy consumption of corporate offices by 20%*

Reduce water consumption of corporate offices by 25%*

Improve recycling of waste from corporate offices by 25%*

*AGAINST 2008 BASELINE

Reduce fossil fuelbased consumption from our vehicle fleet by 20%*

Reduce paper consumption related to company processes by 20%** **AGAINST 2014 BASELINE

SUPPLY CHAIN

COMMUNITY

L E T ’ S S TAY I N T O U C H We welcome your ideas about how we can become more sustainable. Provide us with your feedback on this report by sending an email to: [email protected]

5560 Explorer Drive, Suite 102 Mississauga, Ontario, L4W 5M3 Tel: 905.568.4636 Toll-free: 1.800.465.2203 www.compass-canada.com