Company Presentation
Company Presentation Hamburg, 2015
Our Vision
We link together the aspirations of discerning individuals around the world – be it in a private or a business context – with total passion.
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Our Core Values
serious
elegant
reliable
stylish
professional
high-quality
networked
independent
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authentic
innovative
Our World Engel & Völkers is an international service company specialised in the brokerage of …
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Our World Residential real estate
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Our World Commercial real estate
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Our World Yachts in the premium segment
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Our World Private and business aircraft
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Our Leadership
“Global business has changed since I founded Engel & Völkers over more than 35 years ago. However, quality products, premium service, and innovative thinking never seem to go out of fashion. Using this focused approach, we have steadily gained global market share, while simultaneously diversifying our product portfolio to best suit the needs of our clients. It has been a great journey so far, but it is only just the beginning.“ Christian Völkers, Founder and Co-CEO
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Our Leadership
“The creation of a global brand is only possible with the highest amount of passion.”
Founder and Co-CEO Christian Völkers (left), Co-CEO Sven Odia
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Our Milestones
1977
1988
1988
1990
1996
1998
2007
2007
2012
2013
2014
2015
Founding of Engel & Cie, later Engel & Völkers in Hamburg
Founding of Grund Genug publishing house
Entry into Commercial Real Estate business
First residential shop opens outside of Germany on Majorca
Engel & Völkers Real Estate Academy opens
Licence Partner concept established
Yachting division founded
Private Office opens in London
Engel & Völkers opens 500th office worldwide
Establishment of the Market Center concept and opening of the first MC in Barcelona
Chairmanship of the Management Board of Engel & Völkers AG is shared by Christian Völkers and Sven Odia
Aviation division founded
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Our Structure
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Residential Properties
We are a market leader in the sale and rental of the world’s most exclusive properties.
Our distinctive property shops convey an elegance and attention to service that has made our brand one of the strongest real estate brands in the world.
Working with premium developers, we market exclusive resorts and second home developments situated in the most stunning locations.
Through our unique licensing system, our residential business has grown rapidly with more than 570 property shops now operational in 39 countries.
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Commercial Properties
In 1988, we successfully entered the commercial real estate business by focusing on clearly defined market segments:
Investment Properties
Office Space
Industrial Space
Retail Space
Engel & Völkers Investment Consulting GmbH (transaction management)
With more than 60 offices Engel & Völkers Commercial has solidified its position as a leading international real estate brand.
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Yachts
We began operating in the premium yachting segment in 2007.
Utilising the strength of the Engel & Völkers brand and network, we offer unique access to our global clients.
Our service offer includes independent brokerage and charter services as well as management of new construction and refits.
As we are not affiliated with any manufacturer or shipyard, Engel & Völkers Yachting prides itself on providing truly independent, unbiased consultation and support to its clients.
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Private and Business Aircraft
Engel & Völkers Aviation began operation in 2015.
The business division is specialised in aircraft sales and personally tailored charter flights around the world.
The portfolio ranges from small propeller aircraft through to large super jets.
In addition to aircraft charter for individual trips and aircraft trading, Engel & Völkers Aviation is also brokering business and private aircraft for long-term charter and through fractional ownership schemes. Moreover, the business division provides comprehensive consulting on legal and taxation issues, aircraft management, structured finance as well as risk management and insurance.
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Our Market Center Concept
Besides the successful establishment of the Licence Partner system in 1998, Engel & Völkers introduced the Market Center (MC) concept in the year 2013.
With the MC concept the company is pursuing a strategy aimed at faster growth in the world’s major cities and a greater gain of market share.
The licence for an MC covers the entire geographical region of a metropolis. This means that its transaction volume is equivalent to that of between ten and 20 traditional Engel & Völkers shops and offices.
In addition to a central office space for up to 300 sales advisors, the concept also envisages the opening of several Property Lounges in strategically important locations throughout the city. These lounges are intended to serve as initial points of contact for potential clients
The first MC opened in Barcelona in 2013. Further Market Centers have been established in New York, Bogotá, Vienna, Malta, Madrid, Valencia, Dubai and Rome
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„Castles and Manor Houses“ and “Agriculture & Forestry”
The business segment „Castles and Manor Houses“ was founded in 2012 and offers its services as a competent partner to owners and buyers on issues relating to the valuation and international brokerage of prime historic real estate.
In 2014 Engel & Völkers extended the business segment „Castles and Manor Houses“ with “Agriculture & Forestry”, which encompasses all real estate related to agricultural and forestry industries like, for example, winegrowing estates, private hunting grounds, forestry estates, farmland and meadow land.
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Engel & Völkers Capital AG is specialised in the issuance of sustainable investment funds within the real estate sector. Its offering ranges from multipurpose residential and office buildings to commercial real estate, and from individual properties and building complexes right through to extensive real estate portfolios.
These offers are available either as mutual funds for the public or as private placements for an exclusive group of investors. With a strict focus on sustainable return, security and growth, Engel & Völkers Capital utilises the opportunities that arise in attractive property markets.
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This preeminent lifestyle magazine welcomes readers into the world of high quality and luxury living showcasing the finest properties and yachts our global network has to offer.
Using breathtaking photos and intriguing prose, readers become emotionally hooked with the turn of every page.
Global Circulation: around 300,000
Distributed worldwide throughout the Engel & Völkers network
Published quarterly
Printed in English, German, Flemish, French, Spanish and Italian
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External Communication: International PR activities reach a global audience. Engel & Völkers is in regular contact with around 6,500 journalists and around 3,700 media outlets. Objectives:
To raise the level of awareness for the Engel & Völkers brand in the public domain.
To increase the transparency of the company and thereby reinforce trust and credibility.
Efficient sales support for all partners, be it for licences, properties, buyers or homeowners.
Internal Communication: The internal communication at Engel & Völkers informs all employees around the world about the current news from licence regions and company headquarters in Hamburg.
The InHouse screensaver is the central online platform at Engel & Völkers. Company news is updated on a daily basis and displayed directly on the computer screen of every employee.
Licence partners and sales advisors receive regular updates (online newsletters) with information from all departments at headquarters that is aimed at specific target groups.
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IT-Services GmbH is a wholly owned subsidiary of the Engel & Völkers Group. It provides IT products and services that are specifically tailored to the international property market and support all Engel & Völkers shops and offices worldwide in their endeavours to
Acquire new clients
Manage client relations in an optimum way
Process sales activities in a transparent manner right from the acquisition stage through to the closure of transactions.
Working together with internationally leading online marketing companies, ITServices GmbH supports the entire E&V network in its sales operations. The services provided range from content creation and the analysis of Homepage traffic statistics through to search engine optimisation.
Continuous quality management and permanent technical development of the IT products ensure that all E&V employees are able to work efficiently at any given time and wherever they happen to be in the world.
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From its headquarters in Hamburg, the Private Office provides personal support to ultra-affluent clients interested in buying or selling from within the highest-end segment of the global luxury property market.
With the utmost discretion and privacy, coupled with first-class service, the Private Office offers its clientele access to a global audience of incomparable wealth and sophistication.
A key component of the Private Office service is the exclusive VIP Marketing Package, which is mailed directly to a preselected recipient list of more than 3,000 VIPs worldwide.
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The Engel & Völkers Academy was established in 1996 to guarantee standardised, high-quality training to all Engel & Völkers employees worldwide.
Using experienced trainers and state-of-the-art technology, 1,900 individuals per year receive specialist training in:
Corporate brand values
Operational systems
Service expectations
Sales strategy
Branding
Customer service
Due to our international expansion and various regional market requirements, regional academies have additionally been established.
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Believing that business is inextricably linked with social responsibility, the Engel & Völkers Charity was launched in 2008.
The Engel & Völkers Charity is a non-profit organisation that is working to build a school in the rural village of Agbetiko in Togo, and to provide essentials such as clothing, books, and furniture for the pupils.
100 per cent of the proceeds go directly to this school project.
We understand that a home is not simply where you rest your head, but also where you learn, laugh, and play.
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Our Success Global Reach and Revenues
Operational in 39 countries on five continents.
More than 5,900 employees worldwide.
2014 total commission revenues: EUR 300.3 million.
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Our Success Global Presence Residential Shops and Commercial Offices Worldwide 700 615
600
570 497
500
444
523
466
383
400 330
300 218 175
200 100 34
45
54
71
99
0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
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Our Success Global Presence Employees Worldwide 6000
5500
5000
4600 4100
4000 3300
3600
2010
2011
2900
3000 2000
3500
2500 1700
1000
0 2006
2007
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2008
2009
2012
2013
2014
Our Points of Differentiation
We have always remained focused on the core tenets of our business that have laid the foundation for our success:
Brand: A clear and consistent corporate identity and standardised marketing concept.
Network: With a global network spanning 39 countries and five continents, we offer our clients access to a global audience and properties.
Shop/ MC Concept: Through our unique property shops and Market Center, we are truly where our customers are.
Service: We are wholly committed to a level of service and support that is unparalleled.
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Contact
Engel & Völkers AG Stadthausbrücke 5 20355 Hamburg Germany Tel: +49-(0)40-36 13 10 Fax: +49-(0)40-36 13 12 22
[email protected] www.engelvoelkers.com
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