Community Dental Service

A guide to our dental services for new and existing patients

Welcome to Manchester Community Dental Service, a city wide service for children and adults who are unable to access care in the General Dental Service due to their additional needs. This leaflet contains information about the services we provide. You can check one of the following sections to find the information you need: • The dental team • Services available • Appointments • Individual clinic opening hours • Urgent treatment and out of hours care • You rights and responsibilities • Your dental records • About our Service • Useful contacts

The dental team At Manchester Community Dental Service our dentists, dental care professionals and reception staff will always aim to provide a high standard of care and service for patients. Details of the dental team at your centre are on the enclosed clinic sheet

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Services available We provide NHS dental services for children and adults with additional needs, for example: • • • • • • • • •

Challenging medical conditions Physical disability Mental disability Learning difficulties Special dental conditions Social and behavioural limitations Domiciliary dental care Sedation services for anxious children Bariatric patients

NHS dental treatment includes all treatment necessary to secure and maintain your oral health. The poster in our waiting room has information about the cost of NHS treatment. Some of our service’s sites provide outreach teaching in partnership with The University of Manchester School of Dentistry. We will say in the clinic details if your site provides teaching and will always ask if you are happy for your treatment to be carried out by students

Appointments Making an appointment If you ask us for an appointment, we will try to offer you one as soon as possible at a convenient time. You can make an appointment by telephoning the department number (available on the clinic details sheet).

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Reminders and recalls At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as is needed to keep your teeth and gums healthy and may no longer need a check-up every six months. Check-up appointments are normally sent by post at least two weeks before the appointment. Cancellations If you are unable to keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. Missed appointments waste NHS time. If you miss more than two appointments and give less than 24 hours notice, we may not be able to complete your treatment or offer you NHS care in the future.

Individual clinic opening hours The opening hours for your clinic are detailed on the clinic sheet.

Urgent treatment and out of hours care Urgent treatment means treatment that the dentist considers necessary to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment. If you need urgent treatment outside of the opening hours you can contact the out of hours dental service on 0161 337 2246. We also offer a small number of appointments during our opening hours for patients who need urgent treatment, but do not have an appointment. If you think you need urgent treatment you can contact your clinic directly. 4

Your rights and responsibilities You are entitled to: • a thorough examination of your mouth, teeth and gums • a full explanation of your treatment options • a written treatment plan (including costs)* • information about NHS charges displayed in the waiting room • advice on how to keep your teeth and gums healthy • information about this practice and the services available • a care and treatment summary if you decide to transfer to another dentist • make a complaint if you are not happy with your treatment and care You are responsible for: • giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge you for missed appointments – but if you miss more than 2 appointments we may no longer be able to offer you treatment • following your dentist’s advice to prevent tooth decay and gum disease • paying your bill promptly • bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked • treating our staff with courtesy and respect** *P  lease note - if your treatment is a ‘Band 1’ course of treatment or you do not have to pay NHS charges, you will have to ask your dentist to provide this. ** P  lease note – we may refuse to treat patients who are violent, fail to pay their bills or refuse to co-operate during treatment. In this case, we will inform the patient and Central Manchester University Hospitals NHS Foundation Trust. 5

Your dental records Your dental records will remain confidential and secure. However from time to time we may need to release these to other NHS Organisations as part of our ongoing clinical review process. We will inform you before releasing your dental records to another organisation.

About our service If you would like to comment about any aspect of our service please contact the Community Dental Service Head Office at Chorlton Health Centre on 0161 860 2920. If you are not happy with the response you receive from us you are entitled to raise this verbally or in writing with your Primary Care Trust. You can get support with making a complaint from the complaints manager or Patient Advice and Liaison Service (PALS) at Central Manchester University Hospitals NHS Foundation Trust, your local Independent Complaints Advocacy Service (ICAS), Citizens Advice or visit www.dh.gov.uk. For more advice on receiving help with the cost on NHS dental treatment, go to www.nhs.uk/healthcosts. Patients found to have incorrectly claimed help with the cost of NHS dental treatment may receive a penalty charge.

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Useful contacts Head office: Community Dental Service Chorlton Health Centre 1 Nicolas Road, Chorlton Manchester M21 9NJ Tel: 0161 860 2920 Monday to Friday 8.30 am – 4.40 pm Fax: 0161 860 2901 Local NHS services Contact NHS 111 – Tel: 111 Patient Advice and Liaison Service (PALS) Adult Services Tel: 0161 276 8686 Fax: 0161 276 4971 E-mail: [email protected] Children’s PALS Tel: 0161 701 8711 Fax: 0161 701 8721 E-mail: [email protected] CMFT Trust Headquarters Cobbett House Manchester M13 9WL Tel: 0161 276 1234 Website: www.cmft.nhs.uk

NHS Counter Fraud Service If you have a suspicion of fraud taking place within the NHS please contact our Fraud and Corruption Reporting Line on 0800 028 40 60 (Monday to Friday 8.00 am – 6.00 pm). 7

No Smoking Policy The NHS has a responsibility for the nation’s health. Protect yourself, patients, visitors and staff by adhering to our no smoking policy. Smoking is not permitted within any of our hospital buildings or grounds. The Manchester Stop Smoking Service can be contacted on Tel: (0161) 205 5998 (www.stopsmokingmanchester.co.uk).

Translation and Interpretation Service These translations say “If you require an interpreter, or translation, please ask a member of our staff to arrange it for you.” The languages translated, in order, are: Arabic, Urdu, Bengali, Polish, Somali and simplified Chinese.

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TIG 00/00 Produced July 2013 Review Date July 2015 (SF Taylor CM14708)