Communication Skills BARRIERS TO COMMUNICATION

Communication Skills BARRIERS TO COMMUNICATION WHAT IS NOISE? INTRAPERSONAL – INTERPERSONAL ORGANIZATIONAL – PHYSICAL – PSYCHOLOGICAL & SEMANTIC BARRI...
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Communication Skills BARRIERS TO COMMUNICATION WHAT IS NOISE? INTRAPERSONAL – INTERPERSONAL ORGANIZATIONAL – PHYSICAL – PSYCHOLOGICAL & SEMANTIC BARRIERS

COMMUNICATION BARRIERS  The word ‘barrier’ means a:

‘anything that makes progress or communication difficult or impossible’.  Hurdles or problems which affect the

transmission of information in the communicative process are called ‘communication barriers’.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

What is noise?  Noise means interference that

prevents you from hearing sounds properly.  Any unwanted sound is noise… In

a factory, for example the continuous noise made by machines makes oral communication difficult.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

NOISE: Problem & Solution  Result: In the same way some technical

problem in a public address system or television cable will distort the sound signal and affect communication.  The way out: The authorities concern can take preventive steps in an organization, which minimize this barrier to some extent. Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

CLASSIFICATION OF BARRIERS  If we classify barriers according to

the progress of message formation & delivery , we get them at three level: Intrapersonal

Barriers Interpersonal Barriers Organizational Barriers Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

INTRAPERSONAL BARRIERS

 Each of us interprets the same

information in different ways. This is because of difference in our experience, education, value & personality. An

individual’s in-built barriers are called Intrapersonal Barriers.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

INTRAPERSONAL BARRIERS  Intrapersonal Barriers are further

sub-divided into: Wrong

assumption Varied perceptions Differing background Impervious category Categorical thinking Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

INTERPERSONAL BARRIERS  Interpersonal barriers occurs due

to the inappropriate transmission of words between two of more people. Inefficiency

in Communication

skills Negative aspect nurturing in the climate Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

INTERPERSONAL BARRIERS  The most common reasons for

interpersonal barriers are:  Limited

Vocabulary  Emotional outburst  Incongruity: (of verbal & non-verbal message)  Poor

listening skills  Noise in the channel Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

ORGANIZATIONAL BARRIERS  In any organization there are two

kinds of barriers commonly seen:  Upward

communication barriers:

In

upward communication subordinates tend to send up only such information as will show them in a favorable light. The important thing is that what is sent up may not be always be reliable.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

ORGANIZATIONAL BARRIERS  Second kind is:  Downward

communication barriers:

In

downward communication, the loss of information is even greater because it depends much on written communication (bulletins, notices, letters) which is not read with enough care.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

ORGANIZATIONAL BARRIERS  The way outs:  To

overcome this barrier, every organization should constantly evaluate its system of internal communication. An organization should make sure that there are no undue delays in passing of information.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

PHYSICAL BARRIERS  Uncomfortable rooms, sounds related

physical disturbance either in the surrounding environment or somewhere close by which perforce draw attention of the participants can be termed as physical noise.  Playing with key bunch, tapping the desk with fingers, physical discomfort, ill health and/or poor listening all these create physical barriers. Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

PHYSICAL BARRIERS  The way outs:  Make

suitable seating arrangement.  Ensure audibility and visibility.  Minimize visual and aural distractions.  Provide comfortable environment.  Proper posture and proper body.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

PSYCHOLOGICAL BARRIERS  Mental turbulence of any kind which

distracts the participant or prevents him from paying attention to the message, is defined as psychological barriers.  It

could be due to host of reasons – preoccupation, prejudice, ego hang-ups, know-it-all, fatigue, anxiety, preconceived ideas or notions, disinterest and/or cultural disparities.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

PSYCHOLOGICAL BARRIERS  The way outs: Plan & clarify ideas & opinions.  Collate ideas, or suggestions, of others.  Call attention & motivate the listener.  Use feedback process & develop trust & confidence.  Time your message carefully.  Catch up with individual background. 

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

SEMANTIC BARRIERS  Semantics is the systematic study of

meaning. At times problem arises in expression and transmission of meaning.  Result:

Oral or written communication is based on words. As it is known that words have multiple meanings, for instance a reference to the Random House Dictionary will show that the word ‘stall’ has twenty-five meanings.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

SEMANTIC BARRIERS  Selection of unsuitable words,

improper sentence structure, imprecise or ambiguous sentences can be termed as semantic barriers.  Moreover, jargon and technical

terms are strictly limited to the group of persons who work together. Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot

SEMANTIC BARRIERS  The way outs:  Use

simple and precise language.  Use suitable language.  Employ different methods of communication.  Avoid ambiguous and abstract words.  Avoid polysemic words which create confusion. Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot