Communication Skills BARRIERS TO COMMUNICATION WHAT IS NOISE? INTRAPERSONAL – INTERPERSONAL ORGANIZATIONAL – PHYSICAL – PSYCHOLOGICAL & SEMANTIC BARRIERS
COMMUNICATION BARRIERS The word ‘barrier’ means a:
‘anything that makes progress or communication difficult or impossible’. Hurdles or problems which affect the
transmission of information in the communicative process are called ‘communication barriers’.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
What is noise? Noise means interference that
prevents you from hearing sounds properly. Any unwanted sound is noise… In
a factory, for example the continuous noise made by machines makes oral communication difficult.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
NOISE: Problem & Solution Result: In the same way some technical
problem in a public address system or television cable will distort the sound signal and affect communication. The way out: The authorities concern can take preventive steps in an organization, which minimize this barrier to some extent. Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
CLASSIFICATION OF BARRIERS If we classify barriers according to
the progress of message formation & delivery , we get them at three level: Intrapersonal
Barriers Interpersonal Barriers Organizational Barriers Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTRAPERSONAL BARRIERS
Each of us interprets the same
information in different ways. This is because of difference in our experience, education, value & personality. An
individual’s in-built barriers are called Intrapersonal Barriers.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTRAPERSONAL BARRIERS Intrapersonal Barriers are further
sub-divided into: Wrong
assumption Varied perceptions Differing background Impervious category Categorical thinking Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTERPERSONAL BARRIERS Interpersonal barriers occurs due
to the inappropriate transmission of words between two of more people. Inefficiency
in Communication
skills Negative aspect nurturing in the climate Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTERPERSONAL BARRIERS The most common reasons for
interpersonal barriers are: Limited
Vocabulary Emotional outburst Incongruity: (of verbal & non-verbal message) Poor
listening skills Noise in the channel Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS In any organization there are two
kinds of barriers commonly seen: Upward
communication barriers:
In
upward communication subordinates tend to send up only such information as will show them in a favorable light. The important thing is that what is sent up may not be always be reliable.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS Second kind is: Downward
communication barriers:
In
downward communication, the loss of information is even greater because it depends much on written communication (bulletins, notices, letters) which is not read with enough care.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS The way outs: To
overcome this barrier, every organization should constantly evaluate its system of internal communication. An organization should make sure that there are no undue delays in passing of information.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PHYSICAL BARRIERS Uncomfortable rooms, sounds related
physical disturbance either in the surrounding environment or somewhere close by which perforce draw attention of the participants can be termed as physical noise. Playing with key bunch, tapping the desk with fingers, physical discomfort, ill health and/or poor listening all these create physical barriers. Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PHYSICAL BARRIERS The way outs: Make
suitable seating arrangement. Ensure audibility and visibility. Minimize visual and aural distractions. Provide comfortable environment. Proper posture and proper body.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PSYCHOLOGICAL BARRIERS Mental turbulence of any kind which
distracts the participant or prevents him from paying attention to the message, is defined as psychological barriers. It
could be due to host of reasons – preoccupation, prejudice, ego hang-ups, know-it-all, fatigue, anxiety, preconceived ideas or notions, disinterest and/or cultural disparities.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PSYCHOLOGICAL BARRIERS The way outs: Plan & clarify ideas & opinions. Collate ideas, or suggestions, of others. Call attention & motivate the listener. Use feedback process & develop trust & confidence. Time your message carefully. Catch up with individual background.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS Semantics is the systematic study of
meaning. At times problem arises in expression and transmission of meaning. Result:
Oral or written communication is based on words. As it is known that words have multiple meanings, for instance a reference to the Random House Dictionary will show that the word ‘stall’ has twenty-five meanings.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS Selection of unsuitable words,
improper sentence structure, imprecise or ambiguous sentences can be termed as semantic barriers. Moreover, jargon and technical
terms are strictly limited to the group of persons who work together. Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS The way outs: Use
simple and precise language. Use suitable language. Employ different methods of communication. Avoid ambiguous and abstract words. Avoid polysemic words which create confusion. Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot