COMMITTEE CHAIRMAN Ceyhan ALDEMiR SCIENTIFIC COMMITTEE Ali SEN
GulBAYRAKTAROGLU
Aysun KAPUCUGiL
Guzin OZDAGOGLU
A~km OZDAGOGLU
REFEREES Glenn MAZUR
Georg HERZWURM
Robert Bob HUNT
Ian FERGUSON
Ali SEN
GUlser KOKSAL
Hisakazu SHINDO
Richard ZULTNER
Ali Rlza KAYLAN
ORGANIZATION COMMITTEE M. Banu DURUKAN
Serdar OZKAN
GUl BAYRAKTAROGLU
Muharrem OZDEMiR
Aysun KAPUCUGiL
Giizin OZDAGOGLU
A~km OZDAGOGLU
OzgeOZGEN
Ali Murat SEvi
Nuket Evrim SEvi
GUluzar KURT
BanuATREK
G6khan KARAGONLAR
Dilvin TASKIN
Fatih DALKILIC
Adem TUZEMEN
Mustafa 0N0vAR
ipek DEVECi KOCAKOC
II th International Symposium on Quality Function Deployment
INDEX KEYNOTE SPEECHES
QFD and Knowledge Management: A QFD Case Study on the Development of Substation
Equipment foji Akao & Manabu Takaomoto 1 QFD in North America: 2005 Update, Twenty-One Years of Practical Application Glenn Mazur
27
QFD&THEORY Using the Graphical Fuzzy Rating Scale in QFD Frank Moisiadis
35
Improving QFD Performance: FMEA Approach Ali Sen, &, Murat Tamk
53
Semantic Customer Voice Collection in House of Quality A$km Ozdagoglu & Aysun Kapucugil & Sabri Erdem & Giizin Ozdagoglu
67
INFORMATION TECHNOLOGY SQFD on Action: Component Based Project Management Software Development jpek Deveci Kocakor; & Engin Deveci
85
Effective Management of Interrelated IT Projects Employing Policy Deployment for IT Governance Wolfram Pietsch 97 A Software Tool For Making A Two-Way Table Like A Quality Table
PRODUCT & PROCESS DEVELOPMENT' The Benefits of QFD During The Process of Product Design and Launch: The Case Study of A Textile Company Gnur Ozveri & Dinger Yarkzn 119 Product And Process Improvement For Automotive Suppliers in The Modern Quality System M Numan Durakba$a & jlknur (:avu,Joglu 129 Applying Quality Function Deployment In The Design Of Environmentally Conscious Products Hilmi fuksel 141
11 th International Symposium on Quality Function Deployment
Utilizing a List of Quality in Consideration ofInterdependence during the Development Process Tomoyoshi Naoi & Michiteru Ono 153 Implementation of Quality Function Deployment in a Design Stage of an Ergonomic Screwdriver Nihan (:etin Demirel & G.Nilay Serbest
167
How to visualize the complexity of variants? A QFD-based and assembly oriented concept Thomas Heupel & Jens Jacobs & Nicole Hermes 175 Using QFD in the Design Process of a Trailer Office Richar Casamen & Miguel Mata & Jaime Mantilla
191
The Important Role Of Quality Function Deployment In The Building Design And Construction Process F. Hilal Halicioglu
201
Initiating Research-and-Development-Co-operations with Quality Function Deployment H -A. Crostack & R. RefJlinghaus 217
OFD FOR THE SERVICE SECTOR QFD for Services: the Service Matrix of Matrices Ulrike Dowie & Andreas Helferich & Georg Herzwurm & Sixten Schoekert
237
Analyzing The Customer Requirements Using The Kano Model: QFD Application in Library Services Gill Bayraktaroglu & Ozge Ozgen
257
SERVICE APPLICATIONS A Research On Quality Function Deployment In Beauty Parlours Bureu Candan & Bilsen Bilgili & Adem Tuzemen
293
Specialist Assignment In A Hospital: A Group Decision Support Model Haluk Soyuer & Murat Kocamaz
307
CUSTOMER EXPERIENTIAL VALUE A Study oflntegrating QFD with Customer Experiential Value: New Conceptual Framework of Product Development System Kazushi Nagai
315
The Method for Creating the Product Concept (Concept Mining) Hiromitsu Tai & Kazushi Nagai
321
The Extended Quality Table Based On Experience Value Hideaki Haraga
331
11 th International Symposium on Quality Function Deployment
Product Development System That The Knowledge Community Cooperated With Qfd Koji Tanaka 339
Knowledge Worker Promoting th~tt Creates Customer Experiential Value
Tadashi Ohfuji
351
EDUCATION An Empirical Study On The U§e OfKano's Model In A Highet" Education Institution In
Turkey
9igdem SoJYalLOglu & Burak Kartal 363
Improving Internship Programs In Undergraduate Education With House Of Quality A. Ye§im Yayla & illmur (:avu§oglu 389
The Improvement of College Course Teaching based on QFD Wei Xiong
399
SIX SIGMA The Essential Role of QFD in Design for Six Sigma:\-lodern QFD for Modern TQM Richard E. Zultner
409
Six Sigma-Define Phal~H.~[ Two case studies on six sigma define phase tools and activities in a
foreign partnership company]
Meltem Onay Ozkaya & Gunce Yzlmaz & Dogan Demir 429
I'
The Essential Need For QFD In The Measurement Based Strategy Of Six Sigma Ian Ferguson
