Coaching & Counselling Skills at Work 1. Introduction Managerial development today needs to focus on training managers in the conscious use of different styles. Managers must be trained to stop and think about the style that they are going apply in a given situation, and to be cognisant of why they have chosen that style. The approach chosen should correspond to the needs of the situation. Using coaching & counselling skills is the most effective way to implement the modern participative style of management that is to empower the subordinates in order to get the best results. The use of coaching & counselling skills is becoming increasing essential for achieving peak performance in today’s changing work environment. The use of coaching & counselling skills also helps the manager improve their interpersonal skills. This program will provide participants with practical instructions on: i) ii)
Using counselling & coaching skills Identifying situations which calls for the application of counselling skills
2. Program Design This program is designed to equip participants with the necessary knowledge and skills in the following areas: 1) Personality 2) Counselling Skills & Techniques (with emphasis on Behaviour Modification) 3) Coaching Skills (Contracting & Monitoring Progress)
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Program Schedule (Day 1)
Content
Fundamentals of Counselling Psychology 0900 – 1030
Perception Personality
Counselling – Introduction
1030 – 1050
What is Counselling? Counselling Styles
Morning Break Personality Weaknesses & Awareness of Others
1050 – 1200
Case Studies on Developing Personal Action Plans
Active Listening Skills 1200 – 1300
1300 – 1400
Video: “Effective Listening Skills” o Part 1 : The REHEAR technique o Part 2 : Overcoming Listening Distractions o Part 3 : The 10 laws of listening
Lunch
1400 – 1530
Stages & Process in Counselling
1530 – 1550
Stages in Counselling The Counselling Process Cognitive Behaviour Approach in Counselling Activity: “Structuring the Counselling Relationship”
Evening Break Counselling in Action
1550 – 1700
Activity: Case study – Plan for the Counselling Process
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Program Schedule (Day 2)
Content
Giving & Taking Criticism 0900 – 1030
Video: “The Art of Giving & Taking Criticism” Counsellor: Personal & Professional Characteristics
Giving & Taking Cricism
1030 – 1050
Activity: “Applying the art of giving criticism”
Morning Break Coaching Skills – Contracting for Behaviour Modification
1050 – 1300
Behaviour Modification Contracting Activity: “Developing an Action Plan for the Client”
Evening Break Setting up the Coaching & Counselling Service
1550 – 1700
Physical Set – up Keeping records Broadcasting the Service
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Profile of Resource Person Christopher Raj Anthony M.Coun (Malaya); B.Sc (Malaya); PG Cert in Dist Ed (Indiana) Registered Counsellor (Malaysian Board of Counsellors) Christopher Raj holds a Masters degree in Counseling and an Honours Degree in Biochemistry. He also attained a Post Graduate Certification in Distance Education from Indiana University, USA and is a Registered Counsellor with the Malaysian Board of Counsellors. His work experience includes: i) Business Development and Operations Manager – Centre for Continuing Education, University of Malaya (UMCCed) ii) Manager (Programme Management & Operations) – Institute of Professional Development, Open University Malaysia. At the Centre for Continuing Education, University of Malaya (UMCCed), he pioneered the set – up of the centre’s operations. During his tenure at UMCCed, he also spearheaded the implementation of technical assistance and training programmes sponsored by International funding agencies. At the Institute of Professional Development, Open University Malaysia, he was involved in the planning and implementation of programs in education and training for both local and international clients. Presently, he manages a training & consultancy firm and software solutions business (collaboration, Chennai, India). As a psychologist, he conducts training programs in the area of human development and psychology. He also consults for various organizations in human capital development and coaching programs. His clients include government agencies as well as the private organizations in Malaysia and abroad. Christopher is also a licensed facilitator of the Leonard Personality Inventory (LPI), being coached directly by the author and inventor himself, Profesor Dr. Leonard Yong. Christopher has assisted Professor Leonard in administering the instrument for individuals from various professional backgrounds and facilitated numerous LPI based training programmes.
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Some of the organizations that Christopher has conducted training and consultancy are: Universities/ Educational Institution University of Malaya Open University Malaysia Sunway University College Methodist Pilley Institute (Sarawak) Chartered Institute of Management Accountants (CIMA) Curtin University of Technology (Miri) Majeediyya School (Maldives) Kalaafaanu School (Maldives) Focus Education Group (Maldives) Chartered Institute of Marketing (Sri Lanka) Oil & Gas Petronas Premier Lubricants (M) Sdn Bhd Shell Malaysia Berhad Titan Petchem (M) Sdn Bhd MSTS (Asia) Manufacturing Sony Malaysia Osram Opto Semiconductor (Penang) Motorola (Penang/ Cyberjaya) Teradyne Connection Systems (Malaysia) Knowles Electronics (Penang) Jabil Circuits (Penang) Pensonic Sdn Bhd (Penang) VS Industries (Johor) McAlister Engineering (Johor) Komag USA (Malaysia) Ericsson Tan Chong Berhad Southern Rubber Bhd. (Penang) Eastern Oxygen (Sarawak) BM Nagano (Johore) Petra Resources Bhd
Government/ Civil Service/ NGO Veteran Services Department (Ministry of Defence, Malaysia) Sarawak State Government State Civil Sector Training Institute (Sabah) Kota Kinabalu City Hall (Sabah) Bintulu Development Authority (Sarawak) Worldfish (Malaysia & Bangladesh)
Food Services Maldives Industrial Fisheries Company (Maldives) Nestle (Vietnam) Golden Fresh Sdn Bhd (Penang) Central Cold Storage Berhad (Sarawak)
Bank/ Financial Institutions Southern Bank Berhad (presently known as CIMB Berhad) Malayan Banking Berhad VID Public Bank (Vietnam) Citibank (Jakarta) Prudential (Vietnam)
Plantation Eastern Plantation (Kulim Berhad) Sarawak Oil Palm Berhad. Sawit Kinabalu (Sabah) Sabah Land Development Board (Sabah)
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Shipping/ Transportation Island Aviation Services (Maldives) Malaysian Iinternational Shipping Corporation (MISC) Geniki Lines Land & Property Development Hunza Properties Bhd Naim Cendera Bhd. Pembangunan Bandar Mutiara Sdn Bhd Services Kimgress Marketing (Malaysia) FujiXerox (Asia Pacific) Elken Sdn Bhd Jobstreet.com IDC Market Research (M) Sdn Bhd PHHP Marketing Sdn Bhd Axon Solutions Sdn Bhd (Penang) Broadcasting/ Telecommunications ASTRO ALL ASIA NETWORKS plc TM (previously known as Telekom Malaysia) Celcom Berhad Nokia – Siemens Network
Hotels/ Resorts Sutera Harbour Resorts Promenade Hotel
