CITY OF OREM RECREATION DEPARTMENT STRATEGIC PLAN

October 23, 2012

TABLE OF CONTENTS MISSION STATEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

ADMINISTRATION Issue #1 - Self determining group coordination/communication . . . . . . . . . . . . . . . . . . . . . . . . . 2 Issue #2 - Easy access to program and park information and registration . . . . . . . . . . . . . . . . . . 3 Issue #3 - Help senior citizens become aware of services offered . . . . . . . . . . . . . . . . . . . . . . . . 4 Issue #4 - Lakeshore Trail development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Issue #5 - Pay increases for flexible Recreation Department staff . . . . . . . . . . . . . . . . . . . . . . . . 6 Issue #6 - Awareness of code of conduct and policies for programs and facilities . . . . . . . . . . . 7

PROGRAM DIVISION Issue #1 - Maximizing sports and recreational programming and maintaining quality fields . . . 8 Issue #2 - Future additional sports fields and green space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Issue #3 - Facility and program updates and additions in heavily used parks . . . . . . . . . . . . . . 10 Issue #4 - Indoor sports opportunities in Orem limited by indoor court space . . . . . . . . . . . . . 11 Issue #5 - Windsor Park ballfields in need of updates and repairs . . . . . . . . . . . . . . . . . . . . . . . 12 Issue #6 - Orem Elementary ball fields lack of lights, poor score box and limited storage . . . . 13 Issue #7 - Lakeside Sports Park heavy usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Issue #8 - City Center Park field, lighting, facilities and bleacher upgrade needs . . . . . . . . . . . 15 Issue #9 - Inconsistent staff training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

FACILITIES DIVISION Issue #1 - Aging Fitness Center in need of repairs and capital improvements . . . . . . . . . . . . . . 17 Issue #2 - Fitness Center indoor pool design upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Issue #3 - Increasing requests for classes and programs at Fitness Center . . . . . . . . . . . . . . . . . 20 Issue #4 - Fitness Center needs to reach critical teenage demographic . . . . . . . . . . . . . . . . . . . 21 Issue #5 - Scera Park Pools liquid chlorine system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Strategic Plan City of Orem – Recreation Department

Mission Statement The Recreation Department promotes healthy, active lifestyles by providing recreational opportunities. Vision:

The Orem Recreation Department will provide recreational opportunities to meet the needs of an ever-changing community.

Values:

We believe in: • Serving our patrons and our community • Enhancing personal growth, change and improvement • Exemplifying friendliness, honesty, integrity, credibility and trust • Promoting teamwork • Promoting healthy lifestyles • Being committed to the benefits of recreation • Making a difference in people’s lives

Page 1

Administration Issue #1:

Self-Determining Group Coordination/Communication. The City values the contribution made by self-determining groups that provide recreational opportunities to youth who pursue accelerated competition. The coordination and communication with these groups requires on-going attention.

Goal :

To enhance the coordination and communication with self-determining groups that use the Orem recreational facilities.

Objective: To increase staff coordination and oversight of self-determining groups.

Action #1

Establish contractual agreements, including required insurance, with all recognized self-determining groups. Responsible Party: Karl Hirst, Lissy Sarvela, Debbie Boone, Mark Lindsay Time Line: Agreements every three years, Insurance yearly Estimated Costs: No fiscal impact.

Action #2

Develop channels of communication and contact information. Responsible Party: Karl Hirst, Lissy Sarvela, Debbie Boone, Mark Lindsay Time Line: Continues Estimated Costs: No fiscal impact.

Action #3

Conduct yearly reviews of financial reports, scholarship documents, by-laws, and insurance requirements. Responsible Party: Karl Hirst Time Line: Yearly Estimated Costs: No fiscal impact.

Page 2

Issue #2: Goal:

Allow easy access to program and park information and registration. Increase the use of technology to distribute program and park information.

Objective: Increase usage of City sponsored recreational programs and parks.

Action #1

Encourage the use of on-line registration. Responsible Party: Karl Hirst, Connie Young, Lissy Sarvela, Debbie Boone, Chad Barth Time Line: Ongoing Estimated Costs: No fiscal impact.

Action #2

Encourage the use of Orem Recreation web page for distribution of program and facility information. Responsible Party: Karl Hirst, Entire Recreation Staff Time Line: Ongoing Estimated Costs: No fiscal impact

Action #3

Develop new marketing avenues using social media (Facebook, Twitter, etc). Responsible Party: Chad Barth Time Line: Ongoing Estimated Costs: No fiscal impact

Action #4

Create bi-annual online department brochure. Responsible Party: Chad Barth Time Line: Ongoing Estimated Costs: No fiscal impact

Page 3

Issue #3:

Goal:

Many of the senior citizens in the community are unaware of the services offered by the Orem Senior Friendship Center. To develop an outreach plan to promote the services offered by the Orem Senior Friendship Center to the senior citizen population in the City.

Objective: To increase participation at the Orem Senior Friendship Center by 100 new participants.

Action #1

Encourage and use of the Recreation Webpage for distribution of information. Responsible Party: Karl Hirst, Connie Young, Chad Barth Time Line: Twice per year Estimated Costs: No fiscal impact

Action #2

Design and distribute “First Time Free” coupons for the Senior Dances Responsible Party: Karl Hirst, Chad Barth Time Line: Ongoing Estimated Costs: No fiscal impact

Action #3

Encourage a welcoming attitude of current patrons at the Friendship Center to new members. Responsible Party: Karl Hirst, Connie Young, Chad Barth Time Line: Ongoing Estimated Costs: No fiscal impact

Action #4

Identify funding sources to update the HVAC system at the Orem Senior Friendship Center Responsible Party: Karl Hirst Time Line: Ongoing Estimated Costs: $250,000

Page 4

Issue #4:

Goal:

The Lakeshore Trail is a pedestrian/bike trail system that is planned to connect with the Jordan River Trail in Salt Lake Valley. The portion of the Trail that crosses Orem adjacent to the Sleepy Ridge Golf Course will need to be developed by the City. To develop the Orem portion of the Lakeshore Trail.

Objective: To develop engineering plans, grade and pave a ten-foot wide asphalt trail on the eight-mile link across Orem.

Action #1

Work with City engineers to develop a drainage, grading and paving plan for the Orem link. Responsible Party: Karl Hirst Time Line: TBD Estimated Costs: No fiscal impact

Action #2

Develop an engineers estimate for the construction of the Trail. Responsible Party: Karl Hirst Time Line: TBD Estimated Costs: TBD

Action #3

Factor the construction costs of this project into the CIP program. Responsible Party: Karl Hirst Time Line: TBD Estimated Costs: TBD

Page 5

Issue #5:

Goal:

The flexible employees in the Recreation Department have not received a pay raise in a number of years and it is becoming increasingly difficult to retain staff. To retain employees and motivate them to move up through our organization into leadership and supervisory positions.

Objective: To develop a reasonable pay raise program for the flexible employees.

Action #1

Complete a feasability study to determine a realistic cost for the program. Responsible Party: Karl Hirst, Debbie Boone, Lissy Sarvela Time Line: TBD Estimated Costs: TBD

Action #2

Present a plan to City Management for approval Responsible Party: Karl Hirst Time Line: TBD Estimated Costs: TBD

Action #3

Compensate employees at a competitive level to retain quality employees. Responsible Party: Karl Hirst, Debbie Boone, Lissy Sarvela Time Line: Ongoing Estimated Costs: Varies

Page 6

Issue #6:

Goal:

There are multiple codes of conduct and policies for various programs and facilities, and a majority of coaches, parents, patrons, participants, and spectators aren’t aware of them. Clarify and consolidate policies and code of conduct and make sure they are accessible to everyone.

Objective: Ensure everyone has access to department policy regarding conduct.

Action #1

Amend, clarify and combine various rules, policies and codes of conduct. Responsible Party: Entire Recreation Staff Time Line: 2012 Estimated Costs: No fiscal impact

Action #2

Publish new code of conduct online, discuss at meetings, and post at program locations and all facilities. Responsible Party: Entire Recreation Staff Time Line: 2012 Estimated Costs: $ for signs

Page 7

Program Division Issue #1:

There is a tenuous balance between maximizing sports and recreational programming and maintaining quality sports fields.

Goal:

To utilize Orem sports and recreational facilities in a manner that maximizes programming while maintaining field quality.

Objective: To provide the best sports programming on the best fields.

Action #1

Coordinate with parks crews, self-determining groups and Alpine School District when scheduling. Responsible Party: Karl Hirst, Debbie Boone, Mark Lindsay, Mark Resch Time Line: Ongoing Estimated Costs: No fiscal impact.

Action #2

Work with Parks crews and Risk Management to insure the safety of participants and spectators. Responsible Party: Karl Hirst, Debbie Boone, Mark Lindsay, Mark Resch Time Line: Ongoing Estimated Costs: TBD

Action #3

Anticipate the impact that new sports programs will have on current usage and resources. Responsible Party: Karl Hirst, Debbie Boone, Mark Lindsay, Mark Resch Time Line: Ongoing Estimated Costs: TBD

Page 8

Issue #2: Goal:

Orem will need additional sports fields and green space in the future. Anticipate and meet the future recreational needs of the citizens of Orem.

Objective: Identify and purchase additional open space for use as sports fields, outdoor recreation, and leisure.

Action #1

Identify a large tract of land in Orem that will facilitate sports fields, outdoor recreation and leisure activities. Responsible Party: Karl Hirst Time Line: Ongoing Estimated Costs: No fiscal impact.

Action #2

Identify funding sources for purchase of a large tract of land. Responsible Party: Karl Hirst Time Line: Ongoing Estimated Costs: No fiscal impact.

Action #3

Facilitate purchase property for sports fields, outdoor recreation and leisure. Responsible Party: City Manager Bruce Chesnut, Karl Hirst Time Line: TBD Estimated Costs: $5,000,000 to $10,000,000

Action #4

Design and develop purchase property. Responsible Party: Karl Hirst Time Line: TBD Estimated Costs: $4,000,000 to $6,000,000

Page 9

Issue #3:

Goal:

Various neighborhood parks in Orem receive heavy use and are in need of facility and programs updates and additions. Promote healthy lifestyles by providing varied recreational opportunities in Orem’s neighborhood parks.

Objective: Provide quality facilities and programs in specific neighborhood parks.

Action #1

Upgrade tennis courts at Bonneville, Cherryhill, and Geneva Parks. Responsible Party: Karl Hirst Time Line: TBD Estimated Costs: $200,000 per park

Action #2

Purchase and install disc golf equipment at Scera Park. Responsible Party: Mark Resch Time Line: 2012 Estimated Costs: $4,500

Action #3

Start walking clubs in various neighborhood parks. Responsible Party: Mark Lindsay, Lissy Sarvela, Debbie Boone Time Line: 2012 Estimated Costs: very minimal, if any

Action #4

Identify funding, design and build a dog park in one of Orem’s parks. Responsible Party: Karl Hirst Time Line: 2012 Estimated Costs: $30,000

Action #5

Develop and install splash pad. Responsible Party: Karl Hirst Time Line: TBD Estimated Costs: $400,000 to $800,000

Action #6

Install pickle ball lines in neighborhood tennis courts as they are remodeled. Responsible Party: Karl Hirst Time Line: TBD Estimated Costs: $1,000

Page 10

Issue #4: Goal:

Indoor sports opportunities in Orem are limited by indoor court space. Purchase or build an indoor sports facility to host basketball, tennis, soccer, volleyball, baseball and other indoor sports activities.

Objective: Provide for future indoor sports needs.

Action #1

Determine the size and scope of need. Responsible Party: Karl Hirst Time Line: Ongoing Estimated Costs: No fiscal impact

Action #2

Identify funding sources. Responsible Party: Karl Hirst Time Line: Ongoing Estimated Costs: No fiscal impact

Action #3

Design and build indoor sports facility. Responsible Party: Karl Hirst Time Line: Ongoing Estimated Costs: $2,000,000 to $3,000,000

Page 11

Issue #5: Goal:

Windsor Park ballfields are in need of updates and repairs. Provide quality ball field facilities for Orem sports programs.

Objective: Increase the quality and usability of the Windsor Park ball fields.

Action #1

Install improved lighting systems to prevent light from entering neighborhoods. Responsible Party: Karl Hirst, Park Maintenance Time Line: 3 years Estimated Costs: $200,000

Action #2

Build a score tower or fix score keeping booths with secure storage and minimal concession facilities. Responsible Party: Karl Hirst, Debbie Boone, Parks Department Time Line: 3-5 years Estimated Costs: $???

Page 12

Issue #6:

Goal:

Efficient use of Orem Elementary ball fields is restricted by lack of lights, poor score box solutions, and limited storage/concession facilities. Upgrade Orem Elementary Softball Fields to allow for a higher level of efficiency.

Objective: Increase the efficiency of the Orem Elementary ball fields.

Action #1

Add a lighting system to two east fields. Responsible Party: Debbie Boone Time Line: 2 years Estimated Costs: $170,000

Action #2

Add additional lights to existing system on two west fields. Responsible Party: Debbie Boone Time Line: 2 years Estimated Costs: $170,000

Action #3

Build a score tower with concession facilities and storage in the middle of the four ball fields. Responsible Party: Karl Hirst, Debbie Boone, Parks Department Time Line: 3-5 years Estimated Costs: TBD

Page 13

Issue #7: Goal:

Lakeside Park is one of the most heavily used parks in Orem. To safely use Lakeside Sports Park at maximum capacity.

Objective: Upgrade Lakeside Sports Park to accommodate heavy usage and improve the safety of the park as well.

Action #1

Construct a pergola/awning over concession window and Field #1 to diffuse sunlight or provide shade. Responsible Party: Mark Lindsay Time Line: 3-5 years Estimated Costs: $10,000 ($5,000 each)

Action #2

Increase parking at Lakeside Park. Responsible Party: Mark Lindsay Time Line: 2012 Estimated Costs: $500,000

Action #3

Add more lights to parking lot and walk ways at Lakeside Sports Park. Responsible Party: Mark Lindsay Time Line: 3-5 years Estimated Costs: $3,500 per light.

Action #4

Replace west planter with a storage room. Responsible Party: Mark Lindsay Time Line: 3-5 years Estimated Costs: $40,000

Action #5

Replace water fountains at Lakeside Sports Park. Responsible Party: Mark Lindsay, Parks Department Time Line: 2012 Estimated Costs:

Action #6

Install lighting on two soccer fields at Lakeside Sports Park Responsible Party: Karl Hirst Time Line: 2012 Estimated Costs: $200,000

Page 14

Issue #8:

City Center Park is in need of field, lighting, facilities and bleacher upgrades.

Goal:

Provide a quality baseball facility for Orem’s youth.

Objective:

Improve the quality of the City Center ball fields.

Action #1

Improve drainage on west fields. Responsible Party: Time Line: Estimated Costs: $75,000

Action #2

Provide covered bleachers. Responsible Party: Time Line: Estimated Costs: $100,000

Action #3

Redesign and remodel existing back stops on west fields. Responsible Party: Time Line: Estimated Costs: $30,000

Action #4

Remodel concession stand. Responsible Party: Time Line: Estimated Costs: $35,000

Page 15

Issue #9: Goal:

Inconsistent staff training. Develop and implement a training program for flexible staff.

Objective: Train staff regularly to increase efficiency and boost morale.

Action #1

Develop an orientation plan for all new hires. Responsible Party: Debbie Boone Time Line: 2012 Estimated Costs: No fiscal impact

Action #2

Develop specific training to ensure all staff can fulfill responsibilities. Responsible Party: Debbie Boone Time Line: 2012 Estimated Costs: No fiscal impact

Action #3

Schedule regular staff meetings, and include ongoing training. Responsible Party: Debbie Boone, Mark Lindsay, Mark Resch Time Line: 2012 Estimated Costs: Cost of staff payroll

Page 16

Facilities Division Issue #1:

Goal:

The Orem Fitness Center is aging and needs continual repairs and capital improvement. Some of these repairs are required to provide a quality service; others are required to maintain the safety of our patrons.

Maintain the Orem Fitness Center in a manner that allows it to operate in a safe and efficient manner for another 30 years.

Objective: To develop a list and schedule of the physical deficiencies that will need attention and establish a realistic time frame for resolution.

Action #1

Paint pool ceiling and install sound dampening system. Responsible Party: Lissy Sarvela and Rachel Mince Time Line: TBD Estimated Costs: $150,000

Action #2

Install bathroom in second story of Fitness Center. Responsible Party: Lissy Sarvela Time Line: TBD Estimated Costs: $200,000

Action #3

Replace current steam room front wall, entrance and window with moisture and heat resistance materials. Responsible Party: Lissy Sarvela and Rachel Mince Time Line: One year Estimated Costs: $30,000

Action #4

Increase parking at Orem Fitness Center. Responsible Party: Karl Hirst, Lissy Sarvela Time Line: TBD Estimated Costs: TBD

Action #5

Replace the locker room floors in the Orem Fitness Center. Responsible Party: Lissy Sarvela, Kaye Buhler and Rachel Mince Time Line: TBD Estimated Costs: TBD

Page 17

Action #6

Continue to upgrade and replace worn out weight room and cardio equipment at the Orem Fitness Center. Responsible Party: Lissy Sarvela Time Line: TBD Estimated Costs: $35,000 per year

Action #7

Repaint all racquetball court walls at the Orem Fitness Center. Responsible Party: Lissy Sarvela and Kaye Buhler Time Line: TBD Estimated Costs: $50,000

Action #8

Build an indoor climbing wall or install a Freedom Climber at the Orem Fitness Center. Responsible Party: Lissy Sarvela and Kaye Buhler Time Line: TBD Estimated Costs: $50,000

Action #9

Replace the Track floor at the Orem Fitness Center. Responsible Party: Lissy Sarvela Time Line: TBD Estimated Costs: TBD

Action #10

Build a small scale concessions area and lounge area upstairs at the Orem Fitness Center. Responsible Party: Lissy Sarvela and Kaye Buhler Time Line: TBD Estimated Costs: TBD

Action #11

Replace all underwater lights in pool enclosure with LED lights. Responsible Party: Lissy Sarvela and Rachel Mince Time Line: TBD Estimated Costs: TBD

Action #12

Remove broken radiant heaters from pool deck. Responsible Party: Lissy Sarvela and Rachel Mince Time Line: TBD Estimated Costs: TBD

Page 18

Issue #2:

Goal:

The Orem Fitness Center indoor pool is a very good competitive swimming pool, but the design is not conducive to aquatic recreation and leisure activities. Increased recreational use of the indoor pool at the Fitness Center.

Objective: Build additional leisure pool west of the existing pool out in the sundeck area.

Action #1

Determine the size and scope of need. Responsible Party: Karl Hirst, Lissy Sarvela, Rachel Mince Time Line: Ongoing Estimated Costs: No fiscal impact

Action #2

Identify funding sources. Responsible Party: Karl Hirst, Lissy Sarvela, Rachel Mince Time Line: Ongoing Estimated Costs: No fiscal impact

Action #3

Design and build a leisure pool addition and amenities that don’t prohibit or change the current use of the large indoor pool, but add a year round facility for young children’s recreational use. Responsible Party: Karl Hirst, Lissy Sarvela, Rachel Mince Time Line: TBD Estimated Costs: $1,000,000 to $1,500,000

Page 19

Issue #3:

The Facilities Division is receiving an ever-increasing number of requests for classes and programs that require studio or classroom space that exceed the current facilities and schedule.

Goal:

To increase revenues through additional classes and programming by renovating current space in the Orem Fitness Center to create new classroom and studio space.

Objective: To convert two existing racquetball courts into a new two-level structure.

Action #1

Design and build the renovation without negatively affecting Fitness Center daily operations. Responsible Party: Lissy Sarvela and Kaye Buhler Time Line: 2012 Estimated Costs: TBD

Action #2

Create and market additional revenue producing classes to fill the newly built space Responsible Party: Kaye Buhler Time Line: 2012 Estimated Costs: TBD

Page 20

Issue #4:

The Orem Fitness Center is not effectively reaching and engaging a critical demographic - teenagers.

Goal:

To increase interest and participation by high school students in wholesome and healthy regular fitness and recreation.

Objective: Implement a Youth Rec Committee that helps determine programs and events that appeal to their demographic. Have this committee help implement and run these program and events

Action #1

Advertise and appoint eligible and interested teenagers on new committee . Responsible Party: Lissy Sarvela, Kaye Buhler, and Rachel Mince Time Line: 2012 Estimated Costs: TBD

Action #2

Hold regular meetings with the committee and provide support and finances to carry out their activities and programs. Responsible Party: Lissy Sarvela, Kaye Buhler, and Rachel Mince Time Line: 2012 Estimated Costs: TBD

Page 21

Issue #5:

Goal:

The Scera Park Pools consumes a significant amount of liquid chlorine in daily usage at a great cost to the City. To improve pool water quality, staff safety, and cost savings by converting to a solid chlorine puck chlorination system.

Objective: Switch out all pools’ existing liquid chlorine feeders to small Accutab puck chlorination systems.

Action #1

Install new equipment to each pool filtration system. Responsible Party: Lissy Sarvela, Time Line: 2012 Estimated Costs: $12,000

Page 22