City of Dade City - Request for Proposal

City of Dade City - Request for Proposal Subject: City Wide Computer Technical Support RFP #: 1609CM Due Date/Time: July 7, 2016; 2:00PM EST Sub...
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City of Dade City - Request for Proposal

Subject:

City Wide Computer Technical Support

RFP #:

1609CM

Due Date/Time:

July 7, 2016; 2:00PM EST Submit To: City Manager- Attention: William Poe City of Dade City 38020 Meridian Avenue

Dade City, FL 33525

IMPORTANT: ALL PARTICIPATING VENDORS WILL GET COPIES OF QUESTIONS AND SUBSEQUENT ANSWERS SUBMITTED TO THE CITY. TO BE ELIGIBLE TO RECEIVE ANSWERS TO RFP QUESTIONS SUBMITTED BY RESPONDENTS, YOU MUST INCLUDE YOUR NAME, ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS WITH YOUR INTENT TO PARTICIPATE IN THIS PROCESS.

Technical Support RFP

City of Dade City

Table of Contents Calendar of Events........................................................................................................................................3 Section 1.0 - Instructions to Proposers ........................................................................................................4 1.1

Background ....................................................................................................................................4

1.2

Scope of Work ............................................................................................................................... 4

1.5

Critical Assumptions...................................................................................................................... 4

1.6

Proposal's Due Date and Opening................................................................................................ 5

1.7

Submission of Proposals...............................................................................................................5

1.8

Format for Response..................................................................................................................... 7

1.9

Evaluation of Proposal and Procedures........................................................................................ 8

1.10

Questions Regarding Specifics or Proposal Processes.................................................................8

1.11

General Legal Requirements ........................................................................................................ 9

1.12

Applicable Law and Venue..........................................................................................................10

1.13

Conditions of Proposals ..............................................................................................................10

1.14

Terms and Conditions of Agreement...........................................................................................10

1.15

Discussions with Responsible Proposers ...................................................................................10

1.16

Execution of Agreement...........................................................................................11

1.17

Conflict of Interest........................................................................................................................11

1.18

Fiscal Year Funding Appropriations ............................................................................................ 11

1.19

Public Entity Crimes .................................................................................................................... 11

1.20

Florida Prompt Payment Act ....................................................................................................... 12

1.21

Insurance Requirements ............................................................................................................. 12

1.22

Code of Ethics ............................................................................................................................. 13

1.23

Patents, Royalties and Copyright................................................................................................ 13

1.24

Proposal Format.............................................................................................................................. 13

Section 2.0- City of Dade City Current Environment................................................................................. 21 2.1

System Profile ............................................................................................................................. 21

2.2

Availability.................................................................................................................................... 22

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Technical Support RFP

Calendar of Events Listed below are important dates and times by which the actions noted must be completed. If the City finds it necessary to change any of these dates or times, the change will be accomplished by addendum. All dates are subject to change. ACTION

COMPLETION DATE

Issue RFP

May 20, 2016

Vendor Onsite Visit

June 9, 2016

Deadline for Questions

June 24, 2016

Response to Questions

July 1, 2016

Deadline for Submitting RFP

July 7, 2016 - 2:00 p.m.

RFP Shortlist

July 14, 2016

Reference Checks

July 20, 2016

Final Ranking

July 21, 2016

RFP Ranking to Commission

July 26, 2009

Award Bid

July 26, 2016

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City of Dade City

Technical Support RFP

Section 1.0 - Instructions to Proposers 1.1

Background

The City of Dade City (City) occupies 3.4 square miles, was founded in 1889 and has an approximate population of 6,500. The City is also the county seat of Pasco County.

The legislative branch of the city government is composed of five (5) Commissioners elected at-large including a Mayor who is elected by the City Commission. City Commissioners are elected for staggered four (4)-year terms of office. Under the provisions of the adopted City Charter, Dade City operates under the City Commission-City Manager form of government.

The City of Dade City hereby solicits sealed written proposals for ongoing computer support for the existing City network and related equipment in accordance with the terms conditions and specifications outlined in this Request for Proposal (RFP).

1.2

Scope of Work

City anticipates a well-planned proposal that supports the continued maintenance and operation of the current City-wide computer system as outlined in Section 2. The primary objectives of the City are to obtain computer support services that will (1) provide maintenance and repair of computers and related equipment, (2) ensure data security and integrity, (3) provide technical troubleshooting and computer problem solving, and (4) provide timely, reliable, competent, and cost effective services.

1.5

Critical Assumptions

The selected vendor will be held contractually to all information provided in their proposal and any subsequent documentation and demonstration material(s). The response to this RFP will become an attachment to the services contract.

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1.6

Proposal's Due Date

Sealed proposals must be received on or before July 7, 2016 at 2:00pm at the Office of the City Manager, 38020 Meridian Avenue Dade City, FL 33526-1355, 8:00AM to 5:00PM, Monday through Friday except City holidays. Any proposal received after the specified time will not be considered. The Proposer is solely responsible for ensuring the proposal is received on or before the deadline.

On the envelope containing the proposal shall be written in large letters: ProposalFor:

Computer Technical Support

RFP Number:

16-005

All proposals that are not submitted in the required format or missing required forms will be subject to rejection. It is agreed upon by the Proposer that the signing and delivery of the Proposal represents the Proposers acceptance of the terms and conditions of the specifications.

1.7

Submission of Proposals

1.7.1 How Proposals Are To Be Submitted All proposals must be submitted in a sealed envelope, addressed, and mailed or delivered as stated in the previous section. Any Proposer may withdraw his proposal either personally, or by electronic or written communication at any time prior to opening of the proposals.

All proposals must be in the

possession of the City Manager’s office at the time of the proposal opening. Proposals submitted after the time specified shall not be considered and shall be returned unopened. It is the sole responsibility of the Proposer to ensure that his or her proposal reaches the City Manager’s Office on or before the closing date and time. Proposals submitted by telephone, e-mail or facsimile will not be accepted. If the proposal is sent overnight courier, (i.e., Federal Express, UPS, etc.), the proposal must be enclosed in an envelope marked as instructed above.

1.7.2 Incurred Expenses The City is not responsible for any expenses the Proposer may incur in preparing and submitting proposals for this Request for Proposal.

1.7.3 Interviews The City reserves the right to conduct personal interviews of any or all Proposers prior to selection. The City will not be liable for any costs incurred by the Proposer in connection with such interviews or presentations (i.e., travel accommodations, etc.)

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1.7.4 Request for Modification The City reserves the right to request that the Proposer modify his proposal to fully meet the needs of the City.

1.7.5 Request Information

of

Additional

The Proposer shall furnish such additional information as the City of Dade City may reasonably require. This includes information that indicates financial resources as well as ability to provide and maintain the system and/or services. The City reserves the right to make investigations of the qualifications of the Proposer as it deems appropriate, including but not limited to a background investigation. The City also reserves the right to make such investigations, as it may deem necessary to establish the competency and financial ability of any Proposer to perform the work.

1.7.6 Acceptance/Rejection/Modification to Proposals The City of Dade City reserves the right to reject any or all proposals, in whole or in part, with or without cause, to waive any informalities and technicalities, and to award the contract on such coverage and terms it deems will best serve the interest of the City. Criteria utilized by the City for determining the most responsive Proposer includes, but is not limited to, cost, whether Proposer meets the City's published requirements, the Proposers experience, skill, ability, financial capacity, and any other factors which could reasonably be asserted as being relevant to successful performance.

1.7.7 Proposals Binding All proposals submitted shall be binding for 120 calendar days following opening.

1.7.8 Addendum and Amendment to Request for Proposal If it becomes necessary to revise or amend any part of this Request for Proposal, the City Manager's Office will furnish the revision by written Addendum to all prospective Proposers.

1.7.9 Economy of Preparation Proposals should be prepared simply and economically, providing a straight forward and concise description of the Proposers ability to fulfill the requirements of this Request for Proposal.

1.7.10 Proprietary lnformation In accordance with Chapter 119 of the Florida Statutes (Public Records Law) and, except as may be provided by other applicable State and Federal Law, all Proposers should be aware that Request for Proposals and the responses thereto are in the public domain. However, the Proposers are requested to identify specifically any information contained in their proposals which they consider confidential and/or May 5, 2016

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proprietary and which they believe to be exempt from disclosure, citing specifically the applicable exempting law. 1.7.11 Proposals Will Not Be Returned All proposals received from Proposers in response to this Request for Proposal will become the property of the City of Dade City and will not be returned to the Proposers. In the event of contract award, all documentation produced as part of the contract will become the exclusive property of the City.

1.7.12 Proposers Certification By submitting a proposal, the Proposer certifies that he or she has fully read and understands the proposal method, meets the requirements and has full knowledge of the scope, nature, and quality of work to be performed.

1.8

Format for Response

1.8.1 Format and Availability of RFP The proposal will follow the format and sections as shown in Section 1.24 of this document. In order to ensure a uniform review process and to obtain the maximum degree of comparability, it is required that the requirements are met and proposals be organized in the manner specified.

1.8.2 Number of Copies and electronic format Proposer shall submit 5 paper copies of the proposal in the prescribed format along with an electronic copy {PDF). All paper copies must be plainly marked by the Proposer with the vendor name, date and RFP title. The electronic copy of the proposal, as well as concerns and issues should be directed to Robert Shaw, by e-mail at [email protected].

1.8.3 Additional Comments Any deviation from the specifications must be explained in detail; otherwise, it will be considered that the proposal is in strict compliance with the specifications and the successful Proposer will be held responsible for meeting the specifications.

Any exceptions or clarifications to any section of the

specifications shall be clearly indicated on a separate sheet{s) attached to the proposal form and shall specifically refer to the applicable specification paragraph number and page. 1.8.4 Proposers Responsibility to be Informed Proposers are expected to fully inform themselves as to the requirements of the specifications and failure to do so will be at their risk. A Proposer shall not expect to secure relief on the plea of error.

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1.9

Evaluation of Proposal and Procedures

1.9.1 Evaluation Process A Selection Committee (Committee) has been established by the City to review and evaluate all proposals. The Committee will review all proposals for completeness of information submitted, experience, installed base, references, and ability to meet technical requirements, functionality and cost; with special emphasis placed on the technical and functionality requirements.

The Committee may

request clarification or may, in its sole discretion, eliminate any proposals from consideration, which are incomplete and/or do not comply with the requirements herein.

The Committee shall conduct an

evaluation of all proposals on the basis of the information provided and other evaluation criteria as set forth in this RFP or as reasonably determined by the Committee.

1.9.2 Evaluation Criteria Proposers will be evaluated according to the following criteria: •

The ability, capacity and skill of the Proposer to perform the City-wide computer and network support in a timely basis. (Based on Section 2)



Current clients' level of satisfaction with Proposer services.



Experience of staff relative to City computer network environment.



Costs including travel, hourly rates, and other applicable fees.

1.9.3 Review Procedure The Selection Committee will evaluate all proposals submitted in response to this RFP. The Committee Failure to comply with

will first review each proposal for compliance with the requirements of the RFP.

any requirements may disqualify a proposal immediately. Proposals meeting the requirements shall be further evaluated against the evaluation criteria. The City reserves the right to reject any and all proposals and to waive minor irregularities. The City further reserves the right to seek new proposals when such a procedure is reasonably in the best interest of the City to do so.

1.10 Questions Regarding Specifics or Proposal Processes To ensure fair consideration for all Proposers, the City prohibits communication to/or with any department, division or employee during the submission process, except as provided below.

Any communication

between Proposer and the City in order to obtain information or clarification needed to develop a proper, accurate evaluation of

the proposal will be

conducted

through

the

City

Manager's

office.

Communications initiated by a Proposer to anyone other than the City Manager's office may be

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grounds for disqualifying the offending Proposer from consideration for award of the proposal and/or any future proposal.

Proposer may receive a waiver from City Manager's office to

communicate with any involved parties if needed. Any questions concerning conditions and specifications of the proposal should be submitted via e-mail to: Robert Shaw, City of Dade City, [email protected]

1.11 General Legal Requirements Federal, State, County and local laws, ordinances, rules and regulations that in any manner affect the items covered herein shall be deemed to apply. Lack of knowledge by the Proposer will in no way be a cause for relief from responsibility.



Vendors doing business with the City are prohibited from discriminating against any employee, applicant for employment or client because of race, creed, color, ancestry, religion, national origin, sex, or age with regard to, but not limited to the following: employment practices, rates of pay or other compensation methods and training selection. The Proposer further certifies compliance with the non-discrimination clause contained in Section 202, Executive Order 11246, as amended by Executive Order 11375, relative to equal employment for all persons without regard to race, color, religion, sex or national origin.



A person or affiliate, as defined in §287.133 of the Florida Statutes, who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount provided in §287.01 of the Florida Statues for CATEGORY TWO, for a period of 36 months from the date of being placed on the convicted vendor list.



The obligations of the City under this award are subject to the availability of funds lawfully appropriated for this purpose.



This Request for Proposal shall be included and incorporated into the final award and contracts.

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Technical Support RFP

1.12 Applicable Law and Venue This RFP, responses from Proposers and contracts resulting from this RFP shall be governed by the laws of the State of Florida.

1.13 Conditions of Proposals 1.13.1Late Proposals Proposals received by the City after the time specified for receipt will not be considered.

Proposers shall

assume full responsibility for timely delivery of the proposal to the location designated for receipt of proposals.

1.13.2 Completeness All information required by the Request for Proposal must be supplied to constitute a legitimate proposal.

1.13.3 Award Presentation The Office of the City Manager will present to the City Commission for acceptance and final award, the top three (3) ranked proposals, or will reject all proposals, within one ninety (90) calendar days from the date of opening of proposals.

1.14 Terms and Conditions of Agreement All sections of the City's specifications and all supplementary documents are essential parts of the City's contract and requirements occurring in one area are deemed as though occurring in all. The response to the RFP will be attached as an addendum to the final negotiated contract.

1.15 Discussions with Responsible Proposers Discussions may be conducted with responsible Proposers who submit proposals determined to be reasonably acceptable of being selected for award for the purpose of clarification and to assure full understanding of, and responsiveness to, the solicitation requirements.

Proposers shall be accorded fair

and equal treatment with respect to any opportunity for discussion and revision of proposals and such revisions may be permitted after submission prior to award for the purpose of obtaining best and final offers. In conducting discussions, there shall be no disclosure of any information derived from proposals submitted by competing Proposers except as may be required by the Florida Public Records Law, Chapter 119, Florida Statutes.

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Technical Support RFP

1.16 Execution of Agreement The successful Proposer shall, within 30 calendar days after the City of Dade City issues Notice of Award, negotiate and enter into a contract with the City for the proposed services. Failure to comply with the established deadline for submittal of required documents may be grounds for cancellation of the award.

1.17 Conflict of Interest The award hereunder is subject to the provision of State of Florida Statutes and City of Dade City Ordinances. The Proposer, by affixing his signature to the RFP, declares that the proposal is made without any previous understanding, agreement, or connections with any City official or persons, firms, or corporations making a proposal on the same items and without any outside control, collusion or fraud. By signing the proposal, the Proposer further declares that no City Commission member, other City officer, or City employee directly or indirectly owns more than five (5) percent of the total assets or capital stock of the Proposer entity, nor will directly or indirectly benefit by more than five (5) percent from the profits or emoluments of this contract.

1.18 Fiscal Year Funding Appropriations 1.18.1 Specified Period Unless otherwise provided by law, a contract for supplies or services may be entered into for any period of time deemed to be in the best interest of the City, provided the term of the contract and conditions of renewal or extension, if any, are included in the solicitation and funds are available for the first fiscal period at the time of contract. Payment and performance obligations for succeeding fiscal periods shall be subject to appropriation by City Council for funds. 1.18.2 Cancellation Due to Unavailability of Funds in Succeeding Fiscal Periods When funds are not appropriated or otherwise made available to support continuation of performance in a subsequent fiscal period, the contract may be cancelled.

1.19 Public Entity Crimes A person or affiliate, as defined in §287.133 of the Florida Statutes, who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity October 24, 2008

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in excess of the threshold amount provided in §287.01 of the Florida Statues for CATEGORY TWO, for a period of 36 months from the date of being placed on the convicted vendor list.

1.20

Florida Prompt Payment Act

For purposes of billing submission and payment procedures, a "proper invoice" by a contractor, vendor or other invoicing party shall consist of at least all of the following: •

A description (including quantity) of the goods and/or services provided to the City (or a party on behalf of the City) reasonably sufficient to identify it (or them);



The amount due, applicable discount(s), and the terms thereof; The full name of the vendor, contractor or other party who is supplying the goods and/or services including a mailing address in case of a dispute and a mailing address for payment purposes (if they are different) and a telephone number.



A description (including quantity) of the goods and/or services provided to the City (or a party on behalf of the City) reasonably sufficient to identify it {or them);

1.21 Insurance Requirements Proposers must submit with their proposal, Proof of Insurance, meeting or exceeding the following requirements or a Letter of Intent to provide the following requirements if awarded the contract:



Worker's Compensation Insurance - as required by law.



Employer's Liability Insurance- $100,000 per occurrence.



General Liability Insurance- $500,000 per person and $250,000 per accident for bodily injury.



Automobile Liability Insurance - $250,000 per occurrence, $250,000 per accident for bodily injury and $250,000 per accident for property damage.

The required insurance coverage shall be issued by an insurance company authorized and licensed to do business in the State of Florida, with the minimum rating of B+ or better, in accordance with the latest edition of A.M. Best's Insurance Guide. The successful Proposer must submit, no later than 10 days after award and prior to commencement of any work, a Certificate of Insurance naming the City of Dade City as additional insured.

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1.22 Code of Ethics With respect to this proposal, if any Proposer violates or is a party to a violation of the Code of Ethics of the State of Florida per Florida Statutes, Chapter 112, Part Ill, Code of Ethics Officers and Employees, such Proposer may be disqualified from performing the work described in this proposal or from furnishing the goods or services for which the proposal is submitted and shall be further disqualified from submitting any further proposals for work or for goods or services for the city.

1.23 Patents, Royalties and Copyright The Proposer, without exception, shall indemnify and hold harmless the City of Dade City, Florida and its employees from liability of any nature or kind, including cost and expenses for, or on account of, any copyrighted, patented, or unpatented invention, process, or article manufactured or used in the performance of the contract, including its use by the City of Dade City, Florida.

If the Proposer uses any design, device or materials covered by letters, patent, or copyright, it is mutually understood and agreed, without exception, that the prices shall include all royalties or cost arising from the use of such design, device, or materials in any way involved in the work.

1.24 Proposal Format In order to facilitate easy comparison of each proposal, Proposers must prepare their proposals in the following format. Failure to fully and accurately complete the required forms may result in rejection of the proposal. Each proposal will be submitted with tabbed sections as outlined below:

Cover Letter Table of Contents Tab 1- Forms Tab 2- Company Overview Tab 3- Experience Sheet Tab 4- Cost Structure Tab 5- References

1.24.1Cover Letter This section should be limited to two pages and should include the name of the firm, address, and telephone number, name of contact person, date, and the subject - RFP Dade City Computer Technical Support.

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Technical Support RFP

1.24.2 Forms Proposers must complete the attached forms and/or provide the information below. These forms include: •

Sworn Statement Pursuant to Section 287.133 (3) (a), Florida Statutes, on Public Entity Crimes. (pp 15-18)



Supporting documentation that vendor can do business in Dade City or have documentation from originating County of issuance. If vendor does not have Dade City Business Tax License, vendor will have to submit a Business Tax Application plus appropriate fee with the City after final vendor selection.



Required Reference Information (p21)



Sample vendor contract normally used for similar scope of service.



NCIC/FCIC certification (if attained). This certification will need to be maintained for work in Police Department.

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Sworn Statement Pursuant to Section 287.133 (3) (a), Florida Statutes,on Public Entity Crimes

THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A NOTARY PUBLIC OR OTHER OFFICIAL AUTHORIZED TO ADMINISTER OATHS.

1.

This sworn statement is submitted to the City of Dade City by (print individual's name and title)

for (print name of entity submitting sworn statement)

whose business address is

and (if applicable) its Federal Employer Identification Number (FEIN) is

(If the entity has no FEIN, include the Social Security Number of the individual signing this sworn statement:

2.

I understand that a "public entity crime" as defined in Paragraph 287.133 (1)(g), Florida Statutes, means a violation of any state or federal law by a person with respect to and directly related to the transaction of business with any public entity or with an agency or political subdivision of any other state or of the United States, including but not limited to, any bid or contract for goods or services to be

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provided to any public entity or an agency or political subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation. 3.

I understand that "convicted" or "conviction" as defined in Paragraph 287.133 (1)(b), Florida Statutes, means a finding of guilt or a conviction of a public entity crime, with or without an adjudication of guilt, in any federal or state trial court of record relating to charges brought by indictment or information after July 1, 1989, as a result of a jury verdict, nonjury trial, or entry of a plea of guilty or nolo contendere.

4.

I understand that an "affiliate" as defined in Paragraph 287.133 (1)(a), Florida Statutes, means:

a.

A predecessor or successor of a person convicted of a public entity crime; or

b.

An entity under the control of any natural person who is active in the management of the entity and who has been convicted of a public entity crime. The term "affiliate" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in management of an affiliate. The ownership of one person of shares constituting a controlling interest in another person or

pooling of

equipment or income among persons when not for fair market value under an arm's length agreement, shall be a prima fa ie case that one person controls another person.

A person who knowingly enters into a joint

venture with a person who has been convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate. 5.

I understand that a "person" as defined in Paragraph 287.133(1)(e), Florida Statutes, means any natural person or entity organized under the laws of any

state or the United States with the legal power to enter into a binding contract

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and which bids or applies to bid on contracts for the provision of goods or services let by a public entity, or which otherwise transacts or applies to transact business with a public entity.

The term "person" includes those officers,

directors, executives, partners, shareholders, employees, members, and agents who are active in management of an entity.

6.

Based on information and belief, the statement which I have marked below is true in relation to the entity submitting this sworn statement [indicate which statement applies.]

Neither the entity submitting this sworn statement nor any of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, nor any· affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989.

The entity submitting this sworn statement nor any of its officers, director, executives, partners, shareholders, employees, members, or agents who are active in neither the management of the entity, nor any affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. The entity submitting this sworn statement nor any of its officers, director, executives, partners, shareholders, employees, members, or agents who are active in neither the management of the entity, nor any affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989.

However, there has been a subsequent proceeding before a Hearing

Officer of the State of Florida, Division of Administrative Hearings and the Final Order entered by the Hearing Officer determined that it was not in the public interest to place the entity submitting this sworn statement on the convicted vendor list [ attach a copy of the final order].

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I understand that the submission of this form to the contracting officer for the public entity identified in paragraph 1(one) above is for that public entity only and, that this form is valid through December 31 of the calendar year in which it is filed.

I also understand that I am required to inform the public entity prior to

entering into a contract in excess of the threshold amount provided in Section 287.017, FLORIDA STATUTES for category two of any change in the information contained in this form.

[Signature]

Sworn to and subscribed before me this

_____

day of

-----------2016.

Personally known to me or produced identification.

(Type of identification)

Notary Public - State of _____ County of I

My commission expires (Printed typed or stamped commissioned name of notary public)

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1.24.3 Company Overview Use this section to describe the company, and its history, For example: •

A brief company history.



Financial report for three previous fiscal years as available.



Geographic location in proximity to City.



Holding status of the company (Public or Private}



Please identify key personnel who will have actual responsibility for the services performed. Please describe their experience relative to this type of service and what type of training they go through to stay current in their area of expertise. Attach brief resumes or bios. Describe primary duties and responsibilities in relation to this RFP.

1.24.4 Experience Use this section to describe support environments listed in the References section (1.24.6) below and list number of supported desktops, laptops, servers and related hardware including printers, switches, and other networking equipment.

Please also list (including quantity of) supported operating systems, network operating systems, and other application software including antivirus, backup, accounting, etc.

Indicate each client separately. Example: (please be more specific than example below} Reference 1 Supported Workstations Supported Servers Supported Operating Systems Supported Applications Etc... Reference 2 Supported Workstations Supported Servers Supported Operating Systems Etc...

Please be as specific and detailed as possible and include any service level agreements you currently use as well as any baseline security standards you use on workstations or servers.

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Technical Support RFP

1.24.5 Cost Structure

Please list hourly rates for all personnel who would be providing services. Please also list any fee schedules or other related expenses to technical support including travel, etc.

If you provide ongoing

security training or other types of training for staff, please list that here and include costs. Supplemental to the hourly rate structure, please also include a price to have a technician staffed on-site part-time for 4 hours per work day. The City may choose to have a part-time staff of 4 hours or decide on the hourly rate structure. 1.24.6 References

Please list the full contact information for three current or previous clients relating to work involved in this RFP. The required information for each reference is listed on the next page. Required Reference Information

Business Name

_

Business Address.

_

Industry or Type of Business

_

Business Contact

_

Business Contact Phone Number

_

Business Name

_

Business Address

_

Industry or Type of Business ___________________ Business Contact______________________ Business Contact Phone Number

_

Business Name

_

Business Address______________________ lndustry or Type of Business____________________ Business Contact______________________ Business Contact Phone Number

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Section 2.0- City of Dade City Current Environment This section should give you a better understanding of the current environment of the City of Dade City computer network environment. You may schedule a campus visit to get a better idea of the scope of equipment/software used.

Please schedule an appointment with Robert Shaw, [email protected] for access to facilities.

2.1

System Profile Back End environment: The City hosts servers for domain-wide file and print sharing, data backup, and email at three buildings on City campus. The City has CAT6 cabling throughout buildings and fiber optic cable connecting facilities. The successful candidate should have experience with the following: VMWare:

Microsoft:

VDI (Virtual Desktop Infrastructure) Virtual Server Infrastructure PANO Logic Broker (now Thinspace) ESXI 4.1 and 5.1 Virtual Private Network (VPN) for city staff Access to utility SCADA system network Manage wireless access point system in City Hall and Police Department Configuring network and public wifi access Windows Server 2008,2008 R2, 2012, and 2012 R2 SQL Server 2012 TMG Forefront Exchange 2010 Office 2010 Windows 7 and 10

Intel Security (formerly McAfee:

FDLE:

EPO (EPolicy Orchestrator 5.3) Virus Scan Enterprise Groupshield

Knowledge of the CJIS Security Policy for Police Dept. network All employees whom will work on the Police Department network must be fingerprinted and take the CJIS security awareness test.

Veritas Backup Executive:

Version 2012

Printing: The City has multiple workgroup type laser printers as well as locally connected ink jet and laser printers. Various multi-function printers are located throughout the City.

October 24, 2008

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Technical Support RFP

City of Dade City

2.2

Availability Mission Critical Availability The City has technical support requirements for mission critical applications and infrastructure. The following is a breakdown of these requirements. Public Safety - Within 2 hours of notification by City personnel, adequate technical support personnel need to be on-site to begin remedy of the situation 7 am EST to 7pm EST. City Hall - Within 4 hours of notification by City personnel, adequate technical support personnel need to be on-site (if applicable) or remotely connected to begin remedy of t h e situation 9am EST to 5pm EST.

October 24, 2008

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