Cisco IP Phone 7841 User Guide
The Cisco Telephone System-
The Cisco Unified Communications System is widely known in the Information Technology (IT) industry as a Voice-over-IP (VoIP) Telephone System. Combined with the Cisco Unity Voice Mail System it provides a seamless integration into ISU’s computer network. In other words, our voice and data communications networks are converged. This is also true of the University’s video distance learning network; voice, video and data are all transported over the IP network making our network a truly converged network. To request installation, repair or service to a Cisco Telephone and/or Cisco Unity Voice Mail, call the NetCom Business Office at extension 4541 or enter an on-line Work Order at http://www.isu.edu/netel/workorder.html The instructions contained in this document are intended as a Basic User Guide of the most commonly used telephone features. To View This Guide On Line: http://www.isu.edu/netel/resources/cisco7841SeriesTelephoneUserGuide.pdf
Your Cisco Unified IP Phone 7941 Phone Connections
1
DC adaptor port (DC48V) (optional).
5
Network connection to your PC. (if configured and turned on by NetCom).
2
AC-to-DC power supply (optional).
6
Auxiliary port (NA).
3
AC power wall plug (optional).
7
Handset connection.
4
Connection to Campus Network (Phone is powered with PoE)*
8
Analog headset connection (NA).
*Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port. Do not extend the LAN Ethernet cable outside the building. For your phone to work, it must be connected to the IP telephony network.
Buttons and Hardware
1
Handset light strip
Indicates an incoming call (flashing red) or new voice message (steady red).
2
Phone screen
Shows information about your phone, such as directory number, active call and line status, call duration, softkey options, speed dials, placed calls, and phone menu listings.
3
Programmable feature buttons
Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to: • Phone lines and intercom lines Buttons illuminate to indicate status: • Green, steady: Active call or two-way intercom call • Green, flashing: Held call • Amber, steady: One-way intercom call or DND active • Amber, flashing: Incoming call or reverting call • Red, steady: Remote line in use (shared line or Line Status) • Red, flashing: Remote line on hold
4
Softkey buttons
Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.
5
Navigation and Select
The Navigation and Select button allows you to scroll through menus, highlight items, and select the highlighted item.
6
Hold/Resume button
7
Conference button
Creates a conference call.
8
Transfer button
Transfers a call.
9
Speakerphone button
Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.
10
Headset button
Toggles the headset on or off. When the headset is on, the button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is muted, the button is lit.
12
Keypad
Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).
13
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).
14
Contacts button
Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. (NA)
15
Applications button
Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.
Places an active call on hold and resumes the held call.
16
Messages button
Autodials the Cisco Unity voice mail system.
17
Handset
Phone handset.
Phone Screen
1
Header
Displays date, time, and directory number.
2
Third line details and other phone information
Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration.
3
Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings.
4
Secondary line details and other phone information
Displays line label and call details for the secondary line, and other phone information such as placed calls, speed dials, and phone menu listings.
5
Softkey labels
Display softkeys for available features or actions.
Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Procedure Step 1 Step 2
Insert the curved connectors into the lower slots. Lift the footstand until the connectors snap into the upper slots. Note Connecting and disconnecting the footstand may require a little more force than you expect.
Step 3
Adjust the angle of the phone. Note You cannot adjust the Cisco IP Phone 7811 footstand.
Adjust the Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Procedure Step 1 Step 2 Step 3 Step 4 Step 5
Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you. Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Clean the Phone Display Procedure Wipe the screen with a soft, dry cloth. Caution Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures.
Making Calls Place a Call Use one of the following methods to place a call: • Lift the handset and dial the number. • Dial the number, and then lift the handset. • Dial the number, and then press the Dial soft key. • Press the Line button for your extension, and then dial. • Press the Speaker button , and then dial. • Press the New Call soft key, and then dial. • If you are using a headset, press the Headset button, and then dial. (only available when using an integrated headset) Dial the number, and then press the Headset button. (only available when using an integrated headset) Note
Use the backspace ( softkey to move the cursor to the right and press the Call
Hold and resume a call Press , to hold a call and press it again to resume the held call.
Dialing Instructions Emergency: Dial 911
All Calls
Lists all missed, placed, and received calls.
Answer
Answer a call.
Apply
Confirm a ringtone selection.
Call
Initiate a call.
Campus Calls: Dial the 4-digit extension
Callback
Receive notification when a busy extension becomes available.
Local Calls: 8 + the 7-digit number
Cancel
Cancel an action or exit a screen without applying changes.
Clear
Clear all values.
Long Distance: 9 + 1 + Number + FAC + #
Delete
Delete an entry from Call History.
Del Call
Delete a call from Call History.
International: 9 + 011 + Country Code + Number + # FAC + #
Details
Opens the Details for a multiparty call in the Missed, Placed, and Received Call records.
Dial
Dial a selected number.
Divert
Send or redirect a call to voicemail or to a predetermined phone number.
Edit
Modify a name or email address.
EditDial
Modify a number.
Exit
Return to the previous screen.
Fwd All/Fwd OFF
Setup/cancel call forwarding.
GPickup
Answer a call that is ringing in another group or on another line.
Log Out
Sign out of Personal Directory.
Meet Me
Host a Meet Me conference call.
Missed
Open the record of missed calls.
More
Display additional softkeys.
Public Safety: Dial 2515
Transfer a call to new Press , enter the number number, then press it again.
Toll Free: 8 + 1 + the 10-digit Number
Start a standard conference call
Directory Assistance: 9 + 411 + FAC + #
Press , dial the participant, then press it again.
Silence the ring for an Press the Volume button incoming call down once.
Softkeys
State of Idaho Services: 8 + 511 Road Report 8 + 711 Relay Service 8 + 811 Dig Line 8 + 211 Care Line
For a complete User Guide: isu.edu/netel/resources/cisco7841SeriesTelephoneUserGuide.pdf
Softkeys New Call
Make a new call.
OK
Confirm a selection.
OPickup
Answer a call that is ringing in an associated group.
Phone Screen Icons
Buttons
Off-hook
Applications
On-hook
Contacts
Connected call
Messages Transfer
Park
Store a call.
Play
Play ringtone.
PickUp
Answer a call that is ringing on another phone in your group.
Missed call
Redial
Redial the most recently dialed number.
Received call
Remove
Remove a conference participant or an entry.
Placed call
Save
Save the chosen settings.
Search
Search for a directory listing.
Feature Icons
Speakerphone
Select
Select the highlighted option.
(If available on your phone)
Mute
Set
Set a ringtone.
Submit
Enter user information.
Swap
Toggle between two existing calls.
Update
Update an entry in Personal Directory.
Speed dial line
>>
Move through entered characters.
Line Status indicator–monitored line is in-use
Backspace to delete characters. Back.
Incoming call
Hold/Resume Conference Volume
Call on hold/resume call
Message waiting Shared line in use
Line Status indicator–monitored line is idle Line Status indicator–monitored line is ringing Line Status indicator-monitored line is in do not disturb (DND)
For a complete User Guide: isu.edu/netel/resources/cisco7841SeriesTelephoneUserGuide.pdf
Headset Select button