CIGNA FOR HEALTH CARE PROFESSIONALS WEBSITE: REGISTRATION AND LOGIN Learn why to use this website and how to register as one of the following:
Medical group, hospital, facility, or individual practitioner Dental individual practitioner Behavioral health clinic, group, hospital, facility, or individual practitioner
WHY USE THE CIGNA FOR HEALTH CARE PROFESSIONALS WEBSITE?
View eligibility and benefits
Access patient-specific information View coinsurance, deductibles, and plan maximums View benefits for specific benefit types Search for up to 10 patients at once
View claim information View claim status View service line details for each claim, including: – Amount not covered – Coinsurance – Patient responsibility View payment information, including: – Claim paid amount – Check number – When the check or electronic funds transfer (EFT) was issued, and the payment method
Submit and view online precertification requests (Medical users only) View the status of requests made by phone, by fax, or online Get an immediate response to your request Learn if precertification is required for your patients with Cigna coverage Print responses for your records
Estimate patient out-of-pocket costs (Medical and Behavioral users) The Cigna Cost of Care Estimator® allows you to generate estimates of: – The cost of a specific service – Cigna’s payment for the service, based on the patient’s medical coverage – The patient’s out-of-pocket costs for the service
Enroll and manage EFT Enroll in EFT View remittance reports the same day you receive payment
CignaforHCP.com is easy to use and available at no cost to you.
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USER ACCESS LEVELS Primary administrator
When you register for CignaforHCP.com, you will become a primary administrator. Primary administrators can delegate access to other people in your facility or practice. As an administrator of the website, you control others’ access to the website to keep your provider and patient information secure. Assigning access means controlling: Who can use the website Which providers’ claims a user can view Which website functions can be used The level of use to perform those functions Assigning others access to the site ensures that: Only authorized staff are using the website You can update staff access based on job responsibility
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USER ACCESS LEVELS (CONT.) Delegated roles
There are three types of roles a primary administrator can assign to users:
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Secondary administrators assist in the management of other users. Processors perform the specific functions delegated to them, such as:
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Eligibility and benefit inquiry Claim status inquiry Precertification – submit and view requests (medical only) All transactions
Auditors view and download the delegation history report. This report details the history of the roles of the users in your organization.
For more information, please see our Assign Access eCourse.
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BEGIN REGISTRATION Begin the registration process at CignaforHCP.com
Registering to use the website is simple – start by clicking REGISTER NOW.
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REGISTER AS…
Select the type of practice for which you are registering.
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INDIVIDUAL PRACTITIONER REGISTRATION MEDICAL, BEHAVIORAL, OR DENTAL
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To register on behalf of a clinic, group, hospital, or facility, skip to slide 16
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INDIVIDUAL PRACTITIONER REGISTRATION
Note that the amount of information you supply when you register determines what website functions you will immediately be able to use.
The website will remind you what information you need available to register; then click NEXT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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INDIVIDUAL PRACTITIONER REGISTRATION (CONT.)
Enter the individual practitioner’s information; then click NEXT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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INDIVIDUAL PRACTITIONER REGISTRATION (CONT.)
Choose the practitioner for which you are registering; then click NEXT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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INDIVIDUAL PRACTITIONER REGISTRATION (CONT.)
If you see this screen, someone in your office has already registered to use the website. That person can easily assign you access to the website so you do not have to register. Cancel the current registration by clicking HOME, or click CONTINUE REGISTRATION.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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INDIVIDUAL PRACTITIONER REGISTRATION (CONT.)
Choose the practitioner address for which you are registering; then click NEXT.
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INDIVIDUAL PRACTITIONER REGISTRATION (CONT.)
Enter your information, then click NEXT.
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INDIVIDUAL PRACTITIONER REGISTRATION (CONT.)
Review and approve your information; then click SUBMIT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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INDIVIDUAL PRACTITIONER REGISTRATION (CONT.)
This page confirms the success of your registration, as well as what website functions you can access immediately. To access the website, simply type your User ID and password, then click LOG IN. Don’t forget to add CignaforHCP.com to your favorites for future visits.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION MEDICAL OR BEHAVIORAL
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION
Note that the amount of information you supply when you register determines what website functions you will immediately be able to use.
The website will remind you what information you’ll need to register; then click NEXT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION (CONT.)
Complete the fields about your medical group, hospital, or Facility; then click NEXT.
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION (CONT.)
Choose the group, hospital, or facility for which you are Registering; then click NEXT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION (CONT.)
If you see this screen, someone in your office has already registered to use the website. That person can easily assign you access to the website so you do not have to register. Cancel the current registration by clicking HOME, or click CONTINUE REGISTRATION.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION (CONT.)
Choose the clinic, group, hospital, or facility address for which you are registering; then click NEXT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION (CONT.)
Enter your information; then click NEXT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION (CONT.)
Review and approve your information; then click SUBMIT.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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CLINIC, GROUP, HOSPITAL, OR FACILITY REGISTRATION (CONT.)
This page confirms the success of your registration, as well as what website functions you can access immediately. To access the website, simply type your User ID and password; then click LOG IN. Don’t forget to add CignaforHCP.com to your favorites for future visits.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna
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Congratulations! You’ve completed the Cigna for Health Care Professionals Website Registration and Login eCourse.
Offered by: Connecticut General Life Insurance Company or Cigna Health and Life Insurance Company. “Cigna” and the “Tree of Life” logo are registered service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries and not by Cigna Corporation. Such operating subsidiaries include Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. All models are used for illustrative purposes only. THN-2016-510 © 2016 Cigna. Some content provided under license.
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