CHILDREN’S & ADULT’S SERVICES JOB PROFILE FINAL Job Title:

Business Intelligence Manager

Department:

Commissioning Directorate

Grade:

tbc

Location: Responsible to: Responsible for:

Service Manager – Business Insight, Analysis and Customer Engagement Manager Senior Business Analyst

The purpose of the Commissioning Directorate(s) is to lead and enable Children’s and Adult’s Services to make the best use of available resources, so that local needs are met and to achieve tangible improvements in outcomes. The functions of the Commissioning Directorate are to:  Offer a strategic and holistic view of need  Provide business intelligence and a robust evidence base for decision-making  Ensure resource allocation supports the delivery of local priorities  Challenge the status quo and drive innovation and the improvement of outcomes  Derive maximum value and impact from commissioning and procurement  Develop and implement alternative service delivery models  Develop markets to source the best, most cost effective providers. Main Purpose of the Job  To develop and sustain strong and productive political relationships with stakeholders in each Borough to inspire confidence and provide assurance in service delivery and impact  The Business Intelligence Manager is responsible for providing subject matter expertise and leadership in the analysis and interpretation of data and information from a variety of different sources to drive the achievement of strategic outcomes and priorities  This role is responsible for developing, analysing and interpreting so that it effectively informs commissioning programmes, strategic initiatives and service development activity and allows effectiveness and value for money to be captured and quantified  The post holder will ensure that the best use of available resources is achieved within Children’s/ Adult services to deliver local priorities, value for money and strengthen the impact of services so that outcomes improve.  Working with the Business Insight, Analysis and Customer Engagement Manager and alongside the Customer Relationship Manager, the post holder will develop the Directorate’s capability to combine and correlate different sources of information to better describe and define local needs and the effectiveness of local interventions. 1



This post plays a key role in promoting and embedding a culture of innovation, continuous improvement and enterprise that challenges existing practice and develops new, more effective means of improving outcomes

Main Duties and Responsibilities 

 

      





    

To lead and initiate activity around the analysis and application of a wide range of data and information to drive action and improvement and to meet for planning, monitoring, benchmarking and evaluation purposes To lead on bringing together performance analysis and insight across key areas e.g. family services, schools, early years, preventative services, short term suppo and complex needs services, customers, finance, and with key partners e.g. health, to provide a more holistic view of performance To lead and oversee in the application of high level statistical techniques, analytical modelling and forecasting to analyse data in order to assess opportunities for change and yield reliable evidence for performance improvement To Develop and schedule a suite of reporting products tailored for a variety of audiences, including elected members and senior managers To proactively identify and challenge areas of poor performance or inefficiency To be the main point of contact on advice for senior stakeholders and service managers on the interpretation and use of data and intelligence To strategically review comparative information for setting the Local Authority’s performance in context (benchmarking) with national and other Local Authority’s performance To provide strategic advice to services on their information requirements, their own monitoring and their ability to interpret and utilise performance information To lead on the application of data and intelligence across the commissioning cycle This will include coordinating and analysing information in relation to need, demographics, outcomes, performance, demand, value for money, customers etc. To work with commissioners in the development of performance and delivery frameworks and contract management processes, providing support and advice on establishing, monitoring and reporting on appropriate performance measures for different work areas/contracts To ensure alignment and rationalisation of evidence and data gathering, in evidencing the performance of key strategies, plans, services and projects and to challenge the collection and analysis of data which does not have a clear contribution to delivering outcomes To contribute to needs analysis, provision of information and research and use this to support effective strategic commissioning. To be the main point of contact for consultancy support and advice to key partners and commissioned service providers to develop and align monitoring and reporting requirements To lead on departmental data quality, including proactive work with managers and team members across the Department to improve the means of capturing and recording information Provide line management to the insight and analysis officers including target setting, performance appraisal and training and development To lead on training and advice to staff at all levels within the service to improve 2

    

understanding and use of data To lead on the delivery of the three Council’s statutory returns so that they are completed on time and to a high standard To lead on the information requirements of Ofsted/ CQC inspections across to ensure that the best possible outcome is achieved To lead on the seeking of opportunities to provide relevant data collection and analysis services to partners, most notably schools and health partners, and other local authorities which may generate income To lead the development of new initiatives and systems across councils which will enhance the collection and presentation of data (e.g. digital mapping, centralised databases) To undertake any other duties of a similar level of responsibility as may be required

1. 2.

3

PERSON SPECIFICATION Job Title:

Business Intelligence Manager

Department:

Commissioning Directorate

Grade:

tbc

Listed below are the key requirements and behaviours needed to undertake this job. These will form a key part of the decision process. Some of the criteria are essential, whilst others are desirable. In addition to these requirements and behaviours, all jobs within the Royal Borough demand a satisfactory and reliable level of attendance and work performance, and good standards of conduct and personal behaviour. Evidence for these will be sought as part of the recruitment process. If you are a job applicant, you should ensure that you meet the essential criteria set out below as a minimum, and give appropriate evidence in your application. Failure to do so will mean that regrettably your application will not be successful. Essential

Desirable

Personal Attributes  Pursues creative and new ideas to provide solutions to complex problems  Outcomes focused and solution-oriented  Exhibits confidence and leadership, engages emotionally and can show evidence of influencing key stakeholders externally and internally  Is an authentic and inspiring leader, able to build inclusive and high-performing teams  Delivers excellent service to colleagues and clients  Applies judgement in managing risk, supporting their senior leadership to deliver on commitments to savings  Can lead in ambiguous situations, demonstrates resilience, readily adapts to change and exhibits personal growth Experience  Experience in strategic leadership and innovation within an analysis sphere, preferably in a local government context  Demonstrable expertise in the information and data requirements of a Children’s Services or Adult Service Department and a specialist understanding of at least one of the following areas: social care, education, safeguarding, health services, information systems, youth offending Troubled Families  Educated to degree level/equivalent or evidence of continuing professional development  Evidenced strong ability to lead on, absorb, interpret and adapt different sources of information to develop credible proposals and solutions  Evidence of ability to identify issues/opportunities through analysis and to use build a case for improvement 4

 Proven excellent interpersonal skills with the ability to establish positive working relationships with staff at all levels, corporate colleagues, external organisations etc to generate confidence, trust and respect  Demonstrable numerical, financial and IT competence in order to analyse, interpret and aggregate data,  Demonstrably able to identify positive outcomes when faced with challenges and consistently represents the Commissioning Directorate professionally when working with colleagues, partners, elected members and residents.  Evidenced ability to influence and negotiate effectively to drive and manage change and deliver project outcomes  Evidence of excellent technical skills with a particular emphasis on analytical, statistical and modelling techniques, allied with the ability to interrogate large databases efficiently  Evidence of high level numerical and applied statistical skills and an ability to work accurately, with attention to detail  Experience of reviewing and overseeing needs and performance analysis to inform commissioning decisions and service improvements  Experience of leading on developing performance reporting systems for service delivery and contract management  Proven excellent knowledge of and proficiency in business systems and software applications that support data collection and analysis and a high standard of ICT literacy  Experience of preparing and presenting highly complex information to a variety of professional and lay audiences (including detailed statistical information) in an understandable form.  Be able to demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace. Essential

Desirable

Values and Behaviours:

5

6