NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION

JOB TITLE:

General Manager

ACCOUNTABLE TO:

Chief Executive Officer

REPORTS TO:

Area Manager /Chief Executive Officer

LOCATION:

Nazareth House

JOB PROFILE:

Management responsibility for the budgeted financial performance of the Home. Initiating and participating in targeted and systematic marketing activities. To ensure the home achieves compliance with National Care Standards Regulations and Outcomes. Provide leadership to the Residential Unit staff, ensuring high standards of care and service to clients is achieved; representing and promoting the Home and Nazareth Care Charitable Trust with due professionalism at all times.

1.

JOB PURPOSE To manage all departments to ensure financial viability of the home. To work in collaboration with the Sister Superior in the home ensuring that staff work to Nazareth House policies and relevant legislation. To audit practice and performance of staff to ensure compliance and ensure optimum standards of care. To ensure that Nazareth Care core values of Mission Alive is integral in every aspect of care in the Home.

2.

MINIMUM QUALIFICATIONS/EXPERIENCE: A recognised qualification and management/supervisory experience. Marketing experience and knowledge of the private care sector preferred. Experience in care of the elderly or equivalent essential. Satisfactory Protection of Vulnerable Groups disclosure.

3. 3.1

MAIN RESPONSIBILITIES & DUTIES: The General Manager is responsible for setting the annual budget to ensure financial viability and must ensure that all departments adhere to the annual budget.

3.2

The General Manager must engage in marketing activities to publicise and promote the home to secure maximum occupancy.

3.3

To disseminate Managerial objectives to all employees and to guide each department in setting unit objectives that support Management in achieving set objectives.

Job Description Issue No: 1 Issue Date: May 2014

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Manual: HR Job Descriptions Page 1 of 10

NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION 3.4

The ability to organise own workload efficiently with regards to assessing service potential users needs and ensuring that the home can meet the physical, psychological and spiritual needs of the individual before offering placement.

3.5

Ensure that potential employees are checked with the PVG Disclosure Bureau and have a clear PVG before being permitted to commence employment.

3.6

Responsible for ensuring that all employees receive appropriate induction during the first 6 weeks of employment.

3.7

Responsible for ensuring the development of a training matrix to ensure that all employees receive mandatory, statutory and other training to enhance their persona; performance and improve care delivery.

3.8

To compile and review the Business Plan annually to prevent service interruption and support a relocation plan if necessary.

3.9

To promote Equal Opportunities in the workplace and ensure that staff observe Equal Opportunities Policy and Legislation and observing such policy at all times.

3.10 Observe Nazareth Care Charitable Trust’s Protection of Vulnerable Adults Policy and follow local Social Service guidelines in relation to reporting alleged or actual incidents. 3.11

Responsible for ensuring that your personal immunisation programme is up to date.

3.12

To Audit Nazareth Care Charitable Trust Infection Control policy and ensure that staff work in a manner to reduce the risk of transmitting infection to service users and others.

3.13 To set up and ensure that monthly Audit is conducted on Medication, Health & Safety, Environment, Maintenance Records, Caresys and HACCP system. 3.14 Responsible for return to work interviews for employees who have been of work sick. 3.15 Responsible for liaising with Human Resource Department regarding disciplinary issues and organising investigations and disciplinary meetings as necessary. 3.16 Responsible for all aspects of care delivery within the Home and must demonstrate compliance with the Care Quality Commission outcomes. 3.17 Responsible for ensuring that satisfaction surveys are conducted for service users and act upon information received to improve service. 3.18 Hold regular staff meetings to ensure staff are informed of relevant information Job Description Issue No: 1 Issue Date: May 2014

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NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION 4. FINANCE 4.1.

To work within established expenditure budget and to ensure operating profit budget is met.

4.2

To assist in annual Business Planning in consultation with the others as appropriate to meet Nazareth Care business objectives.

4.3

To ensure prompt collection of fees in order to minimise debts and debtor days.

4.4

To continuously review costs and income in order to maximise profitability without compromising essential standards of quality and safety.

4.5

To negotiate appropriate fee levels in liaison with Regional Manager.

4.6

To monitor purchases against budget and utilise Nazareth Care Charitable Trust financial policies.

4.7

To follow Nazareth Care Charitable Trust Procedure regarding items subject to capital expenditure.

5.0

STANDARDS

5.1

To ensure that Nazareth House Philosophy of Care and Residents Charter are adhered to which include:a) b) c) d) e)

establishing and maintaining high professional standards of nursing care. allowing residents freedom of choice. promoting best practice within the care team. ensuring care for all residents is person centred. monitoring standards on a routine and systematic basis.

5.2

To ensure that standards and statutory obligations required by registering Authorities and other statutory bodies are met.

5.3

To act in a professional manner at all times and to uphold Nazareth Care Charitable Trust policies and procedures.

5.4

To keep up to date with current philosophies of care and promote Best Practice. Monitor and Audit care matters to ensure the delivery of best care to service users.

5.5

Ensure that Audit is conducted on Bedrails, Pressure Sores, Accidents, Incidents and maintain records for Inspection across units.

5.6

Adhere to the regulations concerning the Registration and Inspection of Care Homes, ensuring that staff adhere to policies.

5.7

To promote social activities and 1:1 for residents in the Home.

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NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION 5.8

To ensure that each service user has a named Key Worker.

5.9

Maintain and participate in an on-call rota for the Home.

5.10

Audit Care Plans on Caresys to ensure that plans involve service users and/advocates and are implemented to achieve a high standard of care for service users which is evaluated monthly or sooner if changes occur.

5.11

Audit medication to ensure that staff are following correct procedure and retain audit records for inspection.

5.12

Audit stock levels of disposables and other items to ensure good stock control maintained as needed and maintain effective records.

5.13

Monitor the admission of new residents and ensure the completion of the appropriate documentation and Care Plan on Caresys.

5.14

Monitor service users in direct care to ensure their needs are met as agreed in their care plan.

5.15

Audit ordering, control and disposal of drugs including controlled drugs Ensure appropriate records are maintained.

5.16

To act as the designated First Aider as needed.

5.17

To ensure that a safe environment and a contented life style is maintained for service users in accordance with Nazareth House Philosophy of Care.

5.18

To ensure that complaints are dealt with promptly, professionally and sympathetically in accordance with Nazareth Care Charitable Trust complaints policy.

5.19

To abide by and ensure all staff adhere to the Company's Quality Procedures, Policies and Work Practices.

5.20

To ensure all non-conformances are rectified promptly in accordance with the Quality Procedure.

5.21

To monitor resident dependency as required.

6.

MARKETING

6.1

To actively market the Home in the local and wider community, and promote the Home through a sustained and systematic programme of marketing activities within budgetary limits.

6.2

To establish strong relationships with the referring community in order to ensure that the Home meets locally identified needs and commands a competitive and positive reputation.

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NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION 6.3

Establish effective liaison with other healthcare professionals e.g. GPs, District Nurses, Physiotherapy, Social Workers, Discharge Teams and Community nurses Hospital Staff etc.

6.4

To establish marketing literature and associated promotional material and to conduct marketing presentations

6.5

To ensure skilled and informed contribution of all staff, especially senior staff, to the marketing effort.

6.6

To encourage visitors to the Home.

6.7

To deal with enquiries and show potential residents around the Home.

7.

HUMAN RESOURCES

7.1

To provide leadership to all staff including the promotion of high staff morale and team spirit.

7.2

To ensure that statutory requirements and Nazareth Care Charitable Trust Human Resource policies are understood and adhered to.

7.3

To recruit and assist in recruiting high calibre staff adhering to Nazareth Care Charitable Trust recruitment policies.

7.4

To ensure that all staff receive advice and guidance on Human Resource policy as necessary. Organise professional training and development of staff through bi-monthly supervision and annual appraisal.

7.5

Ensure that all new staff have an induction programme. Arrange mandatory, statutory and other essential training to ensure a well informed and skilled workforce.

7.6

Record all training, supervision and appraisal on Caresys.

7.7

To establish a core of sufficient staff base to meet the homes’ needs in order to avoid the use of agency staff. To maintain employee costs within budget.

7.8

To ensure staff are familiar with the Homes’ telephone system and can deal with enquiries politely and efficiently.

7.9

To ensure appropriate and adequate staffing levels are maintained at all times.

8.

LEGAL & ETHICAL RESPONSIBILITIES

8.1

Practice within the relevant Code of Conduct and National Legislation to ensure service user interests and well-being are met.

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NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION 8.2

Work within Nazareth Care Charitable Trust policies and Procedures, Care Quality Commission 2010 Essential standards of quality and safety and Health & Safety Executive (HSE) Legislation, Guidelines and Procedures.

8.3

Have a sound knowledge of the Health and Social Care Act 2009, Mental Capacity Act 2005 and Human Rights Act 2005 and how the legislation relates to the care of service users.

8.4

Demonstrate to staff how to empower service users to take responsibility for their health, well-being and lifestyle ensuring service users have the relevant information to participate in decisions about their care.

8.5

Responsible for demonstrating to staff the correct maintenance of service user’s records within agreed standards.

9.

LEADERSHIP & MANANGEMENT

9.1

Enhance the working environment through teamwork and mutual respect of others.

9.2

Motivate self and others and encourage others to achieve team and organisational goals.

9.3

Guide and develop staff in the development and implementation of the homes’ objectives

9.4

Influences best practice within the units.

10.

CLINICAL GOVERNANCE

10.1

Take responsibility for personal continuing professional development in order to enhance knowledge, skills and values needed for meeting the demands of the role and new challenges.

10.2

Participation in mentorship of staff in their personal development.

10.3

Set personal objectives based on the Home’s objectives and maintain a performance work plan with target dates for achievement.

10.4

Participate in continuous process improvements and make recommendations for change

10.5

Identify and assess risks relating to service users and the environment using an appropriate tool and find a solution to reduce or eliminate and manage risks.

10.6

Allocate link persons for nutrition, continence and a trainer for manual Handling within the home to maintain links with specialists in each domain.

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NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION 10.7

Conduct investigations of facts in adverse incidents and maintain records for inspection.

11.

SYSTEMS

11.1

Able to teach staff how to operate the Telephone system within the home to receive and make calls for the benefit of service users.

11.2

Responsible for ensuring the correct inputting of information into Caresys information system and also into service user’s written records. Responsible for complying and ensuring that staff comply with the Data Protection Act, Caldicott Guidelines and local policies regarding confidentiality and access to medical records.

11.3

Is responsible for training staff on how the nurse call system functions and for arranging repairs promptly when necessary.

11.4

Ability to access e-mail using outlook express and respond to Regional Office requests for information.

12.

EQUIPMENT

12.1

Must be conversant with moving and handling equipment and be able to demonstrate to staff how to use the equipment safely.

12.2

Must be competent to demonstrate the use of other medical equipment as supplied

13.

INITIATIVE

13.1

Demonstrates sound judgement in assessing the emotional and physical care needs of the service user in a person centred manner.

13.2

Use own initiative to act independently. Arrange an annual personal performance appraisal with Regional Manager and take responsibility for personal professional development to enhance performance.

13.3

Challenge and remedy any interaction, which fails to deliver a quality service to service users.

14.

COMMUNICATIONS

14.1

To develop good personal contact with residents and relatives or their representatives and all visitors to the Home.

14.2

To co-operate and maintain good working relationships with all staff in all departments in the Home.

14.3

To organise and attend staff meetings in the Units.

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NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION 14.4

To promote the reputation of the Home at all times.

14.5

Engage in effective communication with service users, relatives and visitors.

14.6

Engage in effective communication with the Superior of the Home.

14.7

Effective verbal, non-verbal and written communication with all members of the multidisciplinary team within the units and externally for the benefit of service users.

14.8

Provides support, empathy and reassurance for service users and relatives when necessary.

15.

ESSENTIAL SKILLS AND KNOWLEDGE       

Management – operational and strategic Communication Marketing Coping under pressure Influencing Negotiating Knowledge of Social Care Legislation

16.

CHALLENGES

16.1

Occasional interaction with service users/relatives/visitors using the facility, that present complex or challenging situations.

16.2

The requirement to work additional hours in the event of unforeseen circumstances.

17.

GENERAL POINTS

17.1

To act as the Registered Person in Charge for the Home.

17.2

To ensure appropriate maintenance/service contracts are in place to abide by the current regulations.

174.3 To comply and ensure staff comply with regulations in respect of Health & Safety at Work, environmental health, fire precautions, etc and abide by the Company's Health & Safety Policy. 17.4

To ensure that staff adhere to COSHH regulations

17.5

To ensure fire training is given to all staff during induction and annually.

17.6

To maintain confidentiality at all times and remind staff re: confidentiality.

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NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION 17.7

To be responsible for the staffing levels in accordance with agreed staffing levels and budgetary requirements. To coordinate the use of bank staff.

17.8

To ensure emergency events/incidents are dealt with promptly and that records are kept of all complaints, accidents and incidents following the Quality Procedures and Registration obligations.

17.9

To convene and attend staff meetings to ensure that staff are informed about relevant issues and encourage staff to contribute new ideas and methods to the Home to improve efficiency of the service provided.

17.10 To prepare reports as requested by the Regional Manager and Chief Executive Officer. 17.11 To report incidents/accidents/complaints to the Care Quality Commission and Regional Manager appropriately. 17.12 To organise regular fire drills and ensure that all staff within the Units take part and are competent. 17.13 To establish a co-operative, professional relationship with all grades of staff. 17.14 To ensure that kitchen, domestic and maintenance staff complete and record their mandatory checks according to their schedules and maintain accurate records. 17.15 To undertake other duties that may be reasonably requested by the Area Manager or Chief Executive Officer, in order to continue the smooth running of the Home.

This Job Description is not exhaustive and may be reviewed and changed from time to time according to the needs of Nazareth House and Residents.

18. JOB DESCRIPTION AGREEMENT Job Holder’s Signature:

Job Holder’s Name: PRINT

Date:

General Manager Signature:

General Manager Name: PRINT

Date:

Job Description Issue No: 1 Issue Date: May 2014

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Manual: HR Job Descriptions Page 9 of 10

NAZARETH CARE CHARITABLE TRUST JOB DESCRIPTION

GENERAL MANAGER PERSON SPECIFICATION REQUIREMENTS The postholder must be able to demonstrate: REQUIREMENTS MEASURED BY:

ESSENTIAL (E)

a) Application Form c) Interview b) Test/Exercise d) Presentation 1 Educated to GCSE level or higher

DESIRABLE (D)

E a

2

E

3

SVQ Level 4 working towards SVQ 5 in Management a, c Registered Nurse if Managing a Nursing Unit

4

Previous management experience

E

5

Satisfactory Protection of Vulnerable Groups Disclosure

E

6

Excellent oral and written communication skills

E

14

a, c, b The ability to communicate with people at all levels a, c The ability to prioritise tasks a, c, b The ability to remain calm under pressure a, c, b Previous elderly care experience a, c Sound working knowledge of National Care Standards a,b,c, Strong attention to detail and a high level of accuracy a, c, b Flexible approach a, c IT skills, in particular Microsoft Word, a, c

15

Outlook, - desire to achieve the maximum for clients

7 8 9 10 11

12 13

E

E E E E

E E E E

E a, c

16

The ability to deal with conflict

E a, c

17

Ability to supervise, lead and develop staff

E c ,d

18

Marketing and Negotiating Skills

E a,c

Job Description Issue No: 1 Issue Date: May 2014

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Manual: HR Job Descriptions Page 10 of 10