SUSANNE GADDIS, PhD, THE COMMUNICATIONS DOCTOR SPEAKER * EXECUTIVE COACH * COMMUNICATIONS CONSULTANT
CHANGE YOUR ATTITUDE - CHANGE YOUR LIFE!
The doctor’s diagnosis is IN: Good communication is contagious! Susanne Gaddis, PhD, CSP known as the Communications Doctor recognizes there is an epidemic of unhealthy interactions in today’s society. The good news is – she shares prescriptions – easy and engaging tips and techniques that help foster a climate for positive, diplomatic and motivational communications. As a communications professor, Certified Professional Speaker, author and member of the National Speaker’s Association, Susanne Gaddis, PhD, has taught the art of successful communication since 1989. A recognized interpersonal communications expert, Susanne has appeared on nationally syndicated radio, TV and video programming and has authored articles appearing in: The Journal of Training and Development, The Whole American Nurse, Shape Magazine, The Handbook of Public Relations, Corporate Meeting Planner, and on Entrepreaneur.com. Current clients, benefiting from Susanne’s action-focused, solution-oriented tips, and techniques include NASA Johnson Space Center, The American Nurses Association, Oracle, SAS, Blue Cross & Blue Shield, and Bayer Corporation. For additional information on Dr. Gaddis or to subscribe to receive her FREE newsletter, “Communication Booster Shots,” visit: www.CommunicationsDoctor.com or call 919-933-3237. Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
Peanut Butter & Jelly
WHAT ARE YOU HAVING FOR LUNCH? On a construction site in the Midwest, when the lunch whistle blew, all the workers would sit down together to eat. And with singular regularity Sam would open his lunch pail and start to complain. “Son of a gun,” he’d cry, “not peanut butter and jelly sandwiches again. I hate peanut butter and jelly!” Sam moaned about his peanut butter and jelly sandwiches day after day after day. Weeks passed, and the other workers were getting irritated by his behavior. Finally, another man on the work crew said, “Fer *!!!**!*, Sam, if you hate peanut better and jelly so much, why don’t you just tell your ol’ lady to make you something different?” “What do you mean, my ol’ lady? Sam replied. “I’m not married. I make my own sandwiches.”
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
Who Am I?
Below please list your characteristic moods, physical appearance, social traits, talents, intellectual capacity, beliefs, social roles and physical condition. In other words, if you were to describe the “real you,” this list ought to be a good summary.
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
Self-Fulfilling Prophecy
STEPS TO A SELF-FULFILLING PROPHECY
1 2 3 4
You MAKE a prediction or formulate a belief about a person or situation.
You ACT toward that person or situation as if that prediction or belief is TRUE.
Because you act as if that predication or belief were true, IT BECOMES TRUE.
You observe your effect or the resulting situation and what you see strengthens or REINFORCES your belief.
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
How Wide Is Your Mental Framework?
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
Express Yourself Accepted Alive Amazed Ambitious Appreciative Assured Brave Carefree Comfortable Composed Content Confident Delighted Determined Ecstatic Effervescent Elated
Enthusiastic Excited Exalted Exhilarated Flattered Fortunate Free Friendly Fun Generous Giddy Glad Glorious Great Happy Hopeful Impressed
Incredible Interested Joyful Loving Marvelous Mellow Merry Optimistic Passionate Peaceful Perky Playful Pleased Positive Radiant Relaxed Relieved
Remarkable Romantic Satisfied Secure Sensational Serene Sentimental Special Spunky Strong Surprised Supportive Superb Terrific Tender Warm Wonderful
Afraid Aggravated Angry Annoyed Anxious Apprehensive Ashamed Bitter Bored Cold Confused Defeated Defensive Devastated Disappointed Disgusted Disturbed
Embarrassed Empty Envious Exhausted Fearful Foolish Frustrated Furious Glum Harassed Helpless Hostile Humiliated Hurried Hurt Impatient Inhibited
Insecure Intimidated Irritable Jealous Lonely Mean Miserable Mixed up Mortified Neglected Nervous Numb Paranoid Pessimistic Possessive Pressured Regretful
Resentful Restless Sad Scared Shaky Shocked Sorry Suspicious Tense Terrified Tired Trapped Ugly Uneasy Vulnerable Weak Worried
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
ABCDE: Your Disputation Record
Recall one event that happened this week. It can be good or bad, major or minor: The mail is late; your call isn’t returned; you get complimented on your appearance, someone cut you off in traffic. Remember any pessimistic thought you actually had about the event, and now, in writing, dispute that thought vigorously. If you cannot remember a pessimistic thought about the event, make one up, and now dispute it vigorously. Before you start, study the example below:
Activating Event (Good event): My boss told me that he was pleased with some new ideas I presented and he asked me to join him at a big meeting and pitch the ideas to our executive team.
Beliefs: Oh no, I can’t believe he wants me to go to that meeting. I’m going to make a fool of myself. I just got lucky in my meeting with him. Those really weren’t my ideas anyway. It’s stuff a lot of us had been talking about. I talked a good game but I don’t have the depth of understanding I’ll need to answer questions from the big guns. I’m going to be humiliated.
Consequences: I felt intense dread. I couldn’t concentrate. I should have spent my time planning the pitch, but I kept losing my train of thought and ended up doing busy work.
Disputation: Hang on a second. I’m losing it. This is a good thing, not a bad thing. It’s true that I developed the pitch with others, but it’s not realistic to say they weren’t my ideas. In fact, in our last meeting, I was the one that really got us through the impasse and hit upon the new approach. Almost anyone would be nervous presenting in front of the top executives, but I can’t psyche myself out. I’m not out of my depth. I’ve been thinking about this stuff for a long time. I even wrote up my ideas and circulated it around the department. The reason Hank picked me is because he knows I’ll do a good job. He’s not going to risk his reputation by putting just anybody in front of his bosses. He has confidence in me and so should I.
Energization: I became a heck of lot more focused and calm. I decided to recruit a couple of my colleagues and practice my presentation on them. I actually started to look forward to the challenge and the more I worked, the more confident I became. I even hit upon a few new ways of saying things that made the whole talk a lot more coherent. Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
ABCDE Exercise Activating Event: Beliefs: Consequences: Disputation: Energization:
Activating Event: Beliefs: Consequences: Disputation: Energization:
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
Contrasting Statements
Positive Psychology
Guiding Principles of Positive Pyschology Principle #1:
You have to discover, claim and own your strengths.
Principle #2:
Build on your strengths and manage your weaknesses.
Principle #3: Optimism and happiness are learned behaviors.
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
VIA Classification of Character Strengths Take the VIA test at: WWW.AUTHENTICHAPPINESS.COM These are the 24 strengths that are measured by the VIA Signature Strengths Survey and talked about in the book Authentic Happiness by Martin Seligman. A complete listing and discussion of these strengths can be found in Christopher Peterson and Marty Seligman’s book, Character Strengths and Virtues, published by Oxford Press (2004). The names and descriptions of the strengths are those currently in use by the Values in Action Institute and differ slightly from the ones used in the book and in the feedback provided on this site. The strengths are grouped by the virtues that they support.
WISDOM AND KNOWLEDGE:
Cognitive strengths that entail the acquisition and use of knowledge Creativity: Thinking of novel and productive ways to do things; includes artistic achieve
ment but is not limited to it
Curiosity:
fascinating; exploring and discovering
Open-mindedness: Thinking things through and examining them from all sides; not
jumping to conclusions; being able to change one's mind in light of evidence; weighing all evidence fairly
Love of Learning: Mastering new skills, topics, and bodies of knowledge, whether on
one's own or formally. Obviously related to the strength of curiosity but goes beyond it to describe the tendency to add systematically to what one knows
Perspective: Being able to provide wise counsel to others; having ways of looking at the world that make sense to the self and to other people
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
COURAGE: Emotional strengths that involve the exercise of will to accomplish goals in the face of opposition, external or internal
Bravery:
right even if there is opposition; acting on convictions even if unpopular; includes physical bravery but is not limited to it
Industry/Perseverance: Finishing what one starts; persisting in a course of action in spite of obstacles; "getting it out the door"; taking pleasure in completing tasks
Authenticity: Speaking the truth but more broadly presenting oneself in a genuine
way; being without pretense; taking responsibility for one's feelings and actions
Zest: Approaching life with excitement and energy; not doing things halfway or
halfheartedly; living life as an adventure; feeling alive and activated
LOVE: Interpersonal strengths that involve "tending" and "befriending" others (Taylor et al., 2000)
Intimacy: Valuing close relations with others, in particular those in which sharing and caring are reciprocated; being close to people
Kindness: Doing favors and good deeds for others; helping them; taking care of them
Social Intelligence : Being aware of the motives and feelings of other people and makes other people tick
JUSTICE:
Civic strengths that underlie healthy community life
Citizenship/Teamwork : Working well as member of a group or team; being loyal
to the group; doing one’s share
Fairness : Treating all people the same according to notions of fairness and jus
tice; not letting personal feelings bias decisions about others; giving everyone a fair chance Leadership: Encouraging a group of which one is a member to get things done and at the same time good relations within the group; organizing group activities and see ing that they happen
TEMPERANCE:
Strengths that protect against excess
Forgiveness/Mercy : Forgiving those who have done wrong; giving people a second chance; not being vengeful
Modesty/Humility: Letting one's accomplishments speak for themselves; not seek ing the spotlight; not regarding one's self as more special than one is
Prudence: Being careful about one's choices; not taking undue risks; not saying or
doing things that might later be regretted
Self-control/Self-regulation: Regulating what one feels and does; being disciplined; controlling one's appetites and emotions
TRANSCENDENCE :
Strengths that forge connections to the larger universe and provide meaning
Awe/Appreciation of Beauty and Excellence: Noticing and appreciating beauty,
excellence, and/or skilled performance in all domains of life, from nature to art to mathematics to science to everyday experience
Gratitude: Being aware of and thankful for the good things that happen; taking time
to express thanks
Hope: Expecting the best in the future and working to achieve it; believing that a good future is something that can be brought about
Playfulness: Liking to laugh and tease; bringing smiles to other people; seeing the
light side; making (not necessarily telling) jokes
Spirituality: Having coherent beliefs about the higher purpose and meaning of the meaning of life that shape conduct and provide comfort
Seeking additional ways to improve your communication? Visit Susanne Gaddis, PhD, The Communications Doctor at: www.CommunicationsDoctor.com or call 919-933-3237.
