Career Opportunities at

If you would like to know more about career opportunities at OSC, please contact Recruitment Team at [email protected]. Office Address:

OSC Services Pvt. Limited Vatika Towers,Fourth Floor Tower B DLF Golf Course Road Sector 54 Gurgaon 122002 Haryana India Telephone No: 0124-4607300 Website: www.oscesl.com

Who We are

OSC was established in 2007 and we provide support for IT,Finance and other Business Service processes to Clifford Chance via the Global Shared Service Centre (OSC). We add value to our customer's operations by offering high quality,skilled and dedicated people to support business processes in a consistent and customer-focused way. We work with our customer on a number of processes which include: Finance - Global Payables Management and Financial Reporting and Analysis IT - End to end IT life cycle Business Support Research and Publication Unit Project Management and Continuous Improvement

Started in 2007,OSC has grown rapidly over the past 4 years to a 400 plus member team supporting diverse activities including IT,Finance and Research and Analytics. The journey to say the least has been exhilarating and extremely fast paced with our four core focus areas being Customers,Employees,Innovation and Balanced Growth. At OSC,we believe our employees make the difference. The organisation places great emphasis on hiring the right talent and developing it continuously through various in-house training programs,short term on-site assignments and by providing a healthy/stimulating work environment.

Leadershi p Speak Venu Yadavalli,Operations Director,OSC

Our Princi ples We have identified and embedded across our organisation the core elements that make up our unique culture. These values are designed to unite, differentiate and help drive priorities and strategic action,and make up the OSC Princi ples. • Exceeding clients' expectations • Local excellence,global standards • An ambition for success • Investing in talent • An adaptable and approachable team • Thinking ahead • Strength through diversity • Community

Clifford Chance

Our Customer

Our customer is Clifford Chance,one of the world's leading law firms. We provide support for IT, Finance and other Business Service processes to Clifford Chance via the Global Shared Service Centre (OSC),which is based in our office in Gurgaon. The Firm has unrivalled scale and depth of legal resources across the three key markets - the Americas, Asia and Europe. It focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax,pensions and employment; litigation and dispute resolution. Clifford Chance has 33 offices in 23 countries.

Amsterdam, Barcelona, Brussels, Bucharest, Düsseldorf, Istanbul, Frankfurt, Kyiv, London, Luxembourg, Madrid, Milan, Moscow, Munich, Paris, Prague, Rome, Warsaw

Delhi GSSC New York São Paolo Washington DC Abu Dhabi Doha Dubai

For more information about Clifford Chance,see www.cliffordchance.com.

Bangkok Beijing Hong Kong Perth Shanghai Singapore Sydney Tokyo

Human Resource Philosophy: Create Value for Everyone Who Works with Us”

• Objective is to attract,motivate and retain the best talent in the industry • Organizational capability enhancement through strategic workforce planning • Robust and scientific system of selection ` • Foster an environment of transparency • Comprehensive employee communication framework to encourage positive and healthy information flow across the organization • Continuous constructive feedback encouraged

RECRUITMENT & SELECTION

• Remuneration and compensation are aligned with market standards • Encouraging team work • Consistent and fair • Variety of benefits that go beyond the standard industry norms • Emphasis on productivity and performance, equal opportunity and employability, rewards and recognition. Monthly,Quarterly & Annual awards in the Reward &Recognition framework

COMPENSATION & BENEFITS

EMPLOYEES RELATION

Working at

Employees Life Cycle at OSC CAREER ADVANCEMENT

• Culture of leadershi p at all levels • Ongoing career development for most promising individuals • Opportunities for mobility of roles and locations

PERFORMANCE MANAGEMENT

EMPLOYEES LIFE CYCLE AT OSC

• Performance expectations are associated with organizational goals • 360 degree feedback: Multi-rater feedback from all stakeholders ensures fair,balanced and robust mechanism for performance appraisal. • Scientific job evaluation process to map each job role and allow horizontal and vertical growth

The Human Resource Perspective

Joining us will give you the opportunity to build a career in a fast paced,rapidly expanding organisation, dealing with customers in countries across the world. Working closely with Clifford Chance means you will also have the opportunity to learn from a leading organisation which has a wealth of experience in key financial and regulatory centres across the world.

Our culture At OSC,we pride ourselves on teamwork - everyone's opinion counts and you'll be encouraged to share your ideas and suggestions. This accessible approach plays a fundamental role in our continuing success,creating a working culture that enables our people to provide consistently high levels of customer service. We have launched several initiatives with the clear objective of making a difference to the working life at OSC: 1) Transparency & Accessibility • Help Desk: A ticket based online system to log and resolve employee issues related to the HR and IT Team. • Ask Venu: Direct communication with the Operations Director. • Open Forum : An initiative for face to face communication between OSC employees and the leadershi p team. • Employee Engagement Survey: basis for measuring employee engagement and highlighting improvement areas to enhance employee satisfaction. • All Ideas Matter: Employees are rewarded for sharing ideas that result in overall saving and benefit to the organisation. 2. Career Enhancement @ OSC Educational Assistance for employees: To support employees who possess a desire to continue their education and display commitment towards improving themselves and their position within the organisation. Internal Job Postings: To provide opportunities for lateral and vertical movement to employees who have completed 6 months of service at OSC. 3. Other benefits offered: • Cafeteria Services: The Cafeteria facility is always open and a host of cafeteria services are available to employees at the organisation’s premises to cater for a 24*7 environment. One meal per day is available on an almost free of cost basis. • Transport Facility: The organisation provides a free of cost transport facility to employees below Manager Level. • Insurance: OSC offers group Medical and Personal accident insurance to its employees. • Employee Referral Scheme: Our employees are an extremely valuable source of talent to the organisation. Through the Employee Referral Program employees can introduce candidates for consideration against specific job openings.

Employee Engagement OSC runs a host of Employee Engagement Committees with the key philosophy of employee empowerment as these committees are run by employees,for employees: • Dhoom Macha De (Entertainment Committee) • ChakDe (Sports Committee) • Rise and Shine (Corporate Social Responsibility Team) • Communication Committee • Food Committee

Working at

At OSC,we drive and sustain a learning culture,by offering various world-class internal and external training programs, enhancing & empowering knowledge,skills and abilities of our employees. Helping them espouse values of global conduct in their business transactions.

New Hire Learning Path Induction

Contexual Training

Process Training

Buddy Phase

Learning Curve

Various training programs being offered: Induction Program

Professional Development Programs

Language and Communication

• The Induction program is provided to help the employee understand the company and its Client • The five day Induction program covers E-mail Etiquette,Client Handling and Interaction Skills • It also reinforces our company's culture and career development opportunities

• Professional Development programs helps to prepare potential leaders early in their career by providing the core skills needed to effectively manage people and projects. • Programs have been customised to fit OSC's global organisational model,core values and management philosophy. • The Courses provide innovative and practical training in the specific skills needed to be an effective leader at OSC.

• Developing writing (in clear and crisp business style) and speaking skills to ensure effective communication with global clients • Practice exercises / drills to develop language and communication skill • Summary / brief writing; oral presentation practice; highlight common errors

Process Training

• Effective training enables the employees perform better and help the organisation provide high quality service to our customers. • Enables the organisation establish a robust training platform and create a knowledge driven environment. • A good learning environment would ensures higher employee satisfaction and contributes in improving employee retention.

E-learning Programs

• Learning is self-paced and gives employees a chance to speed up or slow down as necessary • Accommodates multi ple learning styles using a variety of delivery methods geared to different learners; more effective for certain learners • Geographical barriers are eliminated,opening up broader training options • 24/7 accessibility makes scheduling easy and allows a greater number of employees to attend programs

Learning and Development

Business Support,Research & Publications Unit (BSR&PU)

OVERVIEW BSR&PU provides various Research,Analytics and Administrative services to all Clifford Chance offices across the globe. Started over 2 years ago with the Analytics team to support various Database and HR related activities,along with the Client Acceptance Research team to support the Clearance Centre in London. Below is a brief descri ption of the services offered by each team:

BUSINESS RESEARCH

RESEARCH & PUBLICATION

The Business Research team provides bespoke,insightful and tailored ad-hoc reports that cover the latest strategic initiatives across multi ple sectors and market places. The reports are produced by a team of experienced analysts who have worked across multi ple verticals, horizontals and geographies. The activities of this group can be categorised as follows: Economic & Financial Analysis,Competitor Analysis,Company Profiling,Investments Research,Thought Leadershi p Mining and Industry Intelligence.

The regular updates compiled by the team enables the firm to identify opportunities at the earliest possible stage. Through our extensive experience,we provide succinct and pertinent updates that are proven to deliver tangible business outcomes. The Research & Publication operational team supports the Clifford Chance offices for the following cyclic updates: Energy Alerter,Finance Alerter,Healthcare and Life Sciences Alerter,Hong Kong Weekly BD Alerts etc.

ADMINISTRATION CLIENT ACCEPTANCE RESEARCH Part of the Clifford Chance's Clearance Centre,the team is responsible for assessing all new clients. The basic objective of the team is to identify whether a new client of the firm satisfies the firm's client acceptance procedures.

The team delivers a wide range of administrative services that are required by teams across the Firm. These support services are often related to preparatory work to provide teams with the information they need to complete their work. Many of the tasks involve inputting data into the Firm's systems,collating information from a variety of sources within a team and pulling together lists that show the status of activities.

INFORMATION SOURCING

ANALYTICS

The Information Sourcing team provides information enquiries,which includes - Recording & Managing book orders,Document Delivery,Ordering passwords and other password-related duties. Processes invoices for London which includes Prenax invoices and invoices from Library Brokers.

This team is responsible for various analytical functions/ processes. These consist of preparing various reports. Activities include: KC Reporting: MIS Reports. These reports are mailed to different Clifford Chance teams/offices.

F&A- Manage Payments, ACMR and ICT

Mission To provide innovative,responsive,cost effective and integrated services to all offices of Clifford Chance

Manage Payments-Introduction

Processes

Manage Payments consists of five teams which handles the processing & payment of all supplier Invoices and I-Expenses for the 23 CC offices.

Supplier Set up

+

Help Desk

Processing

SUPPLIER SETUP / HELP DESK

PROCESSING

This team handles the Vendor/Employee setup in the system. The team also handles inbound/outbound calls pertaining to local offices and also provides assistance through mail.

This team is involved in the booking of Invoices Payable by CC/OSC to the relevant accounts.

PAYMENTS

This team is responsible for making payment to all Supplier Invoices &i-Expenses (Employee expense reimbursement) pertaining to Clifford Chance and OSC.

AUDITING

This teams handles the auditing of all Supplier Invoices,I-Expenses & Vendor Set ups. This team is also responsible for maintaining and providing process reports and sharing feedback.

Manage Payments

Payment

Month-End Closing

Auditing

MONTH END CLOSING

This team ensures the reconciliation of Liability Account before performing the month end closure and opening the new period in the books.

ACMR Processes OSC Accounts Close and Management Reporting (ACMR) team supports the following Processes: ? Income Analysis (calculating,reconciling,posting and reporting on work in progress,debt,utilization and the

associated provisions) ? General Ledger (GL) Account Analysis (calculating and posting accruals and prepayments,analysis of direct

ACMR - Introduction

and indirect costs,entity consolidation,cost allocation and account reconciliations), Preparation of variance analysis. ? Closing of books of accounts in Oracle;

The Accounting Close and Management Reporting (ACMR) team helps all CC offices at every stage of the preparation of Financial Statements and Management Packs.

? Bank reconciliation statements; ? Inter-company reconciliations and settlement of Inter-company accounts; ? Allocation of various support costs to various groups/cost centers;

Service delivery to CC offices by ACMR team

? Preparation and review of Trial Balances,Balance Sheets and Profit and Loss Accounts; ? Monthly preparation of actual and rolling cash flow;

120

? Preparation,validation and distribution of regular management reports;

100

? Ad-hoc Reporting;

80

? E-Billing and GPMS.

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India Controllershi p and Tax Team The Accounting Close and Management Reporting (ACMR) team helps all CC offices at every stage of the preparation of Financial Statements and Management Packs.

Budgeting & Planning • Annual Budgets • Quarterly Reforecast • Long Term Business Plans

Treasury • Monitory bank balances •Ensuring risk free investment •Repatriation of Funds

Reporting & Advice • Management Reporting •Exceptional Reporting •Tax and Regulatory Advisory

Internal Control • Policy Implementations • Internal Audits

Works to keep India entity compliant and supports Clifford Chance offices to operate at low cost maintaining a world class service

Statutory Compliances •Secretarial Compliances •Direct & Indirect tax compliances •Customs & STPI regulations •FEMA, Sales Tax, VAT compliances

Payroll • Employees Salaries & Reimbursement • Help Desk Support • Provident Fund Management

Audits • Statutory Audit •Tax Audit • Transfer Pricing Audit •Secretarial Audit •Supports Operations Audit

Information Technology

Core Strategy Vision Clifford Chance’s vision for Information Technology is to deliver standard technologies configured to provide real business value. Aim is to standardize Software systems used across the firm and consolidation of infrastructure. The core princi ples of Clifford Chance’s IT strategy are: ? Continuous Improvement - simplify, standardise and optimise business processes. ? Deliver Out of the box functionality. ? Proactively providing business solutions to explore new business opportunities. ? Providing cost effective business solutions.

In line with the same strategy,OSC’s services ensure that our customer gets robust implementation,faster rollouts,de-risked upgrades,dependable production support and best quality development. This enables our client to control and predict costs,while optimising their investment and achieving their business objectives.

Application Development

Application Support & Deployment 24*7

Research & New Development

Testing

Clifford Chance recognizes that the investment in IT has a direct impact on the quality of service delivered to its clients, so it's a high priority for the Firm.

Technical Streams Microsoft

Microsoft BI Tools

PeopleSoft

.net. 3.5 and 4.0 SOA TDD, CI Mocking MS Build SharePoint 2010 WCF 4.0 Silverlight 4 TFS VSTS 2010

SSRS/SSIS/SSAS MDX

PeopleSoft 8/9 HRMS ePerformance CRM

Java

Oracle

HTML 5

Core Java/J2ee Web Services JSP Servlets JAVA based management system

Oracle Apps Oracle Financials PL SQL

Mobile App for devices like Iphone & Blackberry, Android

Delivery Framework & Technology Partners The OSC IT Development teams have adopted SCRUM for project management and execution. This iterative and incremental approach allow us to prioritise business requirements to enhance application. Scrum enables us to have results-driven,commitment-driven,value-focused and empowered teams.

Technology Partners OSC works closely with its technology partners. Design/architecture strategy followed by the organisation is closely reviewed by our technology partners and approved for implementation into Development projects. Moreover,our employees actively partici pate in various events organised by our partners,like Office Kitchen organised by Microsoft. Microsoft

Java

Oracle / PeopleSoft

Projects Group

Key Capabilities Global Programme Group (Global Projects)

OTHER

HR

KC

supported where appropriate by the Global Programme Group.

BSS

Continuous Improvement (Lean Six Sigma/ Process Improvement) Transition Management Project Delivery

teams should be capable of supporting a number of roles across a range of projects. • The OSC Team should be provided with career and personal development opportunities,

FINANCE

IT

OTHER

Programme Group,including continuous improvement and offshoring transitions. • Cross-skilled pool of resources across the OSC and Global Programme Group teams the

HR

• Integrate as part of Clifford Chance’s global project delivery capability,led by the Global

K&I

• Operationally supporting the OSC through local projects and operational business as usual.

BD

Key Princi ples

FINANCE

The purpose of the Group is to;• • Work within the OSC to shape and deliver projects that drive the OSC towards its vision; • Enhance and extend the Global Programme Group’s capabilities and services through the delivery of global projects.

IT

Introduction

OSC (Operational BAU + Projects)

PMO

Testimonials

BSR&PU

F&A

"It's an honour to be associated with one of the leading global law firms. OSC has provided me with a fresh outlook to my career and an opportunity to venture into new avenues making my work with this organisation very exciting. There is the opportunity to multi-task and also deal with colleagues from all over the world whilst assisting them with various tasks. I was also delighted to see the Employee Engagement activities such as DMD & Rise and Shine which are very popular.”

I have been working for 3 years at OSC and I must say that my experience in this organisation has been truly fantastic. A friendly organisation with a high degree of professionalism makes working here an opportunity rather than just a job. The compassion and concerns which I received from all levels of Management is amazing.

Sunil,Team Leader-Business Support (Administration)

Leena, Assistant Team Leader, London General Ledger Team, ACMR

Working with brilliant and friendly people at OSC brings new challenges everyday, keeping me engaged and providing endless opportunities to learn and grow.”

After joining OSC,I have learnt a lot professionally and I am happy that I chose to work with this organisation. Among many positives,I would like to highlight a comfortable work environment,the shift timings being adjusted as per an employee's requirement and the quick actions taken by the Senior Management to our concerns discussed in the Open Forums. My decision to work with OSC was a good one - I thought so once... but now I definitely know it!

Deepshikha, Sr. Research Assistant-Business Research

Ruchi, Sr. Specialist-Mgmt Accounting,ACMR

F&A

IT Development

Life presents us with many experiences at each step of our journey. One such example for me,which has groomed my skills and knowledge everyday, has been with OSC. It's a great feeling, when I look around and see from where I started my journey with the OSC family, as an Accounting Specialist in Finance, to where I stand today as the Deputy Manager of Finance. This journey has enhanced my professional knowledge and proficiency and continues to allow me to fulfill my full potential.

I enjoy interacting with customers to understand their needs and challenges,and working together to solve them. My job gives me the opportunity to work with some of the best minds in the Law Industry.“ Abhinav, Architect,MicroSoft Team

Deepak, Deputy Manager, Helpdesk/Supplier Set up and Payments, Manage Payments

From a room of just 13 people to a strength of over 400 people,I have seen OSC grow incredibly over the last 4 years. OSC is a close knit family which has allowed me to fulfill my true potential and enlightened me to what 'best in class' service is all about. It has inspired confidence in me, polished me in every aspect and extended tremendous support in my overall growth. It is a complete professional workplace with the right balance of enjoyment and fun.

I’ve enjoyed working as a developer in OSC for the last three years and I have always wanted to keep learning and progressing. My job gives me utmost satisfaction to use my knowledge and experience to fulfill client requirements and the opportunity to work with the clients globally.“ Nimisha, Senior Software Engineer, Enterprise Applications Team

Ankit, Assistant Team Leader, Helpdesk and Supplier setup, Manage Payments

I have been working at OSC for 3 years and during this period its been a wonderful stay in terms of the autonomous and synergic trend of the company's values and my passion towards technology. The work environment provides everyone with the opportunity to present their new and innovative ideas. Yogesh, Assistant Team Leader, PeopleSoft Development Team

Project Management Group

Working at OSC has provided me opportunities to apply my knowledge and expertise,not only on local projects but also global projects,thus opening new doors for learning and enriching my experience. All levels of the OSC team, be it colleagues, Managers or mentors, provide unending support to bring out the best of our abilities whilst we work. OSC allows its employees to attain a work-life balance and at the same time encourages them to give some time out to the community as well. Reema, Assistant Manager,Continuous Improvement

The company is focused on creating a quality driven environment for all the business services and practice areas. When I joined OSC I wanted a challenge,something that would keep my attention,ample opportunities for me to grow and endless possibilities to learn as much as I could. The organisation gave me a platform on which to work with Senior Business leaders towards building a continuous improvement driven environment. Over a period of 2 yrs, I have successfully delivered several continuous improvement projects which helped the organisation reduce its overall costs. Raktabh, Assistant Manager,Continuous Improvement

Working with OSC has been an exceptional experience. There is freedom for people to "Dream,Think, Do & Build. It is always a pleasure working with a group of people who are committed, have the same set of values and work ethics to achieve a common goal! Umesh, Project Manager,PMO