CANDIDATE BRIEFING PACK SOFTWARE DEVELOPER – CONTENT MANAGEMENT

1

Section

Page

Welcome message from Mike Potter – CDIO

3

About HMRC

4

About RCDTS

5

Why apply?

6

CDIO learning and development

8

Job specification

9

Application process

10

2

Welcome message from Mike Potter, Chief Digital and Information Officer, HM

Revenue and Customs Working for us – Mike Potter Thank you for your interest in technology roles within Revenue & Customs Digital Technology Service (RCDTS). The company was set up in 2015 as a subsidiary of HMRC’s Chief Digital Information Officer (CDIO) Group, and as such has one of the largest customer bases in the world. This is an exciting time for our organisation as we embark on a bold plan to make HMRC the most digitally advanced tax authority operating today. Within CDIO we are evolving into a dynamic technology organisation that works on two levels; designing a seamless experience for our customers, both internal and external; and building careers that are rewarding and enjoyable for all of us. HMRC has a massive challenge ahead; we need to bring in more revenue, reduce costs and improve the digital experience for our customers. To do this, we’re using smart data analysis and innovative IT systems to ensure that customers get their tax affairs right from the outset — and we’re radically improving the technology we use to do our work. • •

• •

• •

Our new Digital Delivery Centres — a UK-wide network of hi-tech innovation hubs — are developing new online services with impressive satisfaction rates Our new cloud-based Enterprise Data Hub is bringing all of our data into one place, allowing us to gain targeted new insights into areas of risk, enabling us to improve the way we deal with customers We are doing some incredible things with the tokenisation and encryption of data, and we’ll soon have one of the largest encrypted data hubs in the world We are transforming our infrastructure through virtualisation, working with market-leading cloud technology, as well as transforming the experience of our own teams by giving them the latest tablets, smart phones and desktops We want to overhaul our processes too, so that we’re collecting more tax in real time — and we need to develop great ideas and build fantastic solutions to make that happen The annual tax return will soon become a thing of the past for millions of taxpayers as we roll out our new personalised tax accounts for individuals and businesses. Similar to an online bank account, they’ll join up all the data we hold about our customers to automatically calculate what they owe. That means that HMRC will bring in tax revenues faster and at much lower cost.

We are on a journey. There’s much more we want to do — and to fully realise our ambitions, we need to fundamentally restructure the way we manage our IT. If you have the personal and technical skills we need to realise these ambitions, we can offer you a rewarding and fulfilling career and a genuine opportunity to positively impact the lives of millions of our customers through UK public services. I hope our career opportunities are of interest and look forward to receiving your application to become part of our team. Mike Potter Chief Digital and Information Officer

3

Who we are and what we do HM Revenue & Customs (HMRC) is one of the UK’s biggest organisations, with around 61,000 full-time equivalent staff. Almost every individual and business in the UK is a direct customer of HMRC. HMRC is a non-ministerial Government department which was formed in 2005 from the merger of the Inland Revenue and HM Customs and Excise. We are an effective, efficient and impartial tax and payments authority. We have a vital purpose; we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes right and make it hard for the dishonest minority to cheat the system. We also play a key role in enforcing UK border controls and the national minimum wage levels, administering environmental taxes and recovering student loans.

•

Our 2014-16 Business Plan update (https://www.gov.uk/government/publications/hmrcsbusiness-plan-2014-to-2016) sets out our plans for achieving our strategic objectives and delivering our vision.

•

Our HMRC IT Strategy 2016 (https://hmrcdigital.blog.gov.uk/wpcontent/uploads/sites/20/2016/02/HMRC-IT-Strategy-20161.pdf) describes how we’ll deliver the services required to enable and support the Departmental Business Strategy.

Chief Digital Information Officer Group Chief Digital Information Officer (CDIO) Group leads HMRC’s journey to become a digital business, in line with the Government Digital Strategy. Using the latest technology we find ways to transform the Department’s performance. We manage all aspects of protective, physical, personnel and information security. This includes making sure HMRC meets its legal obligations and its public commitment to protect HMRC data. We enable HMRC to find secure ways to achieve its goals that balance risk management with business objectives. We provide high quality, stable and resilient IT services. These enable the collection of the money to fund public services, pay benefits and support the protection of the UK border. We also deliver high quality IT projects and manage the release of change into the IT estate. In doing all this, we manage a significant IT budget and continually strive to reduce cost while improving service standards that support the delivery of HMRC’s business objectives.

4

RCDTS If you are successful in your application, you will be employed directly by Revenue and Customs Digital and Technology Services Ltd (RCDTS). RCDTS is a private company which is wholly owned by HM Revenue and Customs (HMRC) and is part of the Chief Digital Information Officer Group, providing digital technology services to HMRC. It is a company full of technology experts working on essential IT projects: tackling tax non-compliance through creating a single case management platform for HMRC, and developing the technology that supports the collection of revenue through borders and trade with other countries. The technology we use to deliver our support services is genuinely leading edge and includes PEGA, Documentum and Oracle Fusion. We employ some of the country’s best subject-matter experts in these technologies, together with a wide range of IT functional experts who work as part of an agile, flexible team to deliver our value proposition to HMRC and our customer base. Delivery Groups We have eleven Delivery Groups across HMRC’s CDIO providing specialist technology support and RCDTS supports a number of these Delivery Groups Customs and International Trade (ExCite) The Customs and International Trade team specialises in the provision of systems based on Oracle Fusion Middleware. The existing and forthcoming platforms underpin systems which provide a wide range of services including interchanging information about the movement of goods, excise duties and VAT between EU member state tax authorities. Case Management The Case Management team manages all aspects of our services that utilise PEGA and EMC Documentum technologies. These underpin our strategic services for work and content management, and are currently used by over 20,000 of HMRC’s staff. The team will oversee and support an increase in these numbers, through the development of all new services in these areas. These developments are fundamental to delivery of HMRC’s organisational strategy and commitments to increase tax yield collected. Messaging The MDG manages all of HMRCs core integration Middleware services that deal with over a billion internal and external transactions every year; connecting 100s of HMRC services, developed in a wide variety of technologies. MDG provides fundamental platforms for delivering Application Programming Interface (API) access to HMRC core systems and enabling our digital agenda, API strategy and transformation roadmaps for all our services. We are utilising modern open source products and working in agile methodologies and approaches to develop a modern exciting workplace that delivers flexible cost effective integration solutions. RCDTS Procurement Function The RCDTS procurement function buys Hardware and Software on behalf of HMRC. This can cover Individual requirements where we support the IT consumable needs for over 50,000 end users to large scale projects to refresh the department’s desktops. Ways of working As a progressive organisation, CDIO Group is well underway in adopting Agile and DevOps methodologies and in implementing the tools and techniques that underpin them. The Customs and International Trade team, the Case Management team and Messaging team are keen to recruit staff who have experience, or at least a good level of familiarity with these, and the mindset to adopt and adapt them 5

What we offer The best of both worlds Whilst your employment contract will be with RCDTS - a commercial organisation - you will be working collaboratively with, and be an integral part of, HMRC’s Chief Digital Information Officer Group and all the opportunities this offers. We’re big HMRC’s IT systems are amongst the largest and most complex on the planet, providing you with interesting problems to solve and new challenges to meet. Your career with us will never be dull or boring as customer expectations demand we innovate. We’re open to challenge At HMRC we never assume anything when it comes to technology – you will never be chastised for asking ‘who, what, why, how, when’ questions, or for challenging pre-conceived ideas and processes. Positive disruption is welcomed. We transform Our people make transformation happen through agile development practices. By partnering with our business leaders we ensure the services we develop and deliver are truly customer-centric. We’ll pay what you’re worth We offer a competitive, market aligned reward and benefits package which compares well with the wider public and commercial sector. Strong leadership We have a number of digital transformation exemplars who have extensive experience in both public and private sector organisations. You’ll be joining a multi-disciplinary technology organisation combining the best of private and public sector practices and ethos. Opportunities to grow We’ve won industry awards for our talent schemes. When you join us, you’ll find that we’ll invest in you — your personal development, professional skills and leadership capabilities - with progression linked to professional skills assessment. Based in key locations across the UK HMRC technology hubs are located across the country in Newcastle, Manchester, Telford, London and Worthing. Good technology Your hard work and ideas will contribute directly to society by helping the honest majority to get their tax right, and by making it harder for the dishonest minority to cheat the system, meaning the UK Government has more to spend on the public services we all need. A sense of place You’ll join a community of 1900 HMRC CDIO Group technologists who meet regularly to share ideas for best practice, innovation, customer service excellence and continuous improvement.

6

Employee benefits We offer a wide range of Employee Benefits comprising: •

Pension - Defined Contributions Scheme

•

Leave entitlement – 22 days on joining, rising to 25 days after 1 year and 27 days after 10 years’ service

•

Corporate life assurance (x 4 salary)

•

Voluntary travel insurance

•

Voluntary personal accident cover

•

Childcare vouchers

•

Cycle to work scheme

•

Non-contractual bonus scheme

•

Interest free season ticket loan.

7

Skills and development – our commitment to you We want you to be your best and know this depends on receiving the right support to develop professionally and keep your skills up to date. This year we have invested even more in learning and development for leaders, including our Leadership Academy and SFIA+. •

All our skills and development capabilities are benchmarked against SFIA+ industry standards

•

For those with leadership potential, we’ll equip you with the transferable skills that will help you progress

•

We understand that learning and development requires an investment of both time and money

With over 500 HMRC employee members, BCS membership is an increasingly popular benefit of working for us. BCS Membership offers:

•

Professional-standard qualifications that are recognised across the industry

•

Access to professional resources for learning and development

•

Provides fantastic opportunities to network with peers from across the IT industry

•

Emerging technologies updates

•

Membership at all levels is available; Associate & Professional, Chartered and Fellow.

8

Software Developer – Content Management London, Worthing or Telford The starting salary for this post is £30,305, rising to a maximum of £41,231. The salary offered following a successful interview is dependent upon relevant skills and experience.

About Case Management The Case Management team manages all aspects of our services that utilise PEGA and EMC Documentum technologies. These underpin our strategic services for work and content management, and are currently used by over 20,000 of HMRC’s staff. The team will oversee and support an increase in these numbers, through the development of all new services in these areas. These developments are fundamental to delivery of HMRC’s organisational strategy and commitments to increase tax yield collected. CMDG specialises in the provision of systems underpinning HMRC Case and Content Management Services. CMDG technology platforms are based on software provided by Pega Systems, EMC Documentum, xCP and OpenText Brava. CMDG is well underway in adopting an Agile Delivery Framework, a DevOps culture and implementing the tools and technologies to underpin them. CMDG is keen to recruit staff with experience, or at least good familiarity with Agile and DevOps, and the mind-set to adopt and adapt them.

About the role In this role we are looking for talented Software Developers who never say no to a challenge, dynamic, quick learners, comfortable working in a fast paced and evolving environment, learning new skills and being a team player. You will work within a SCRUM team to provide quality assured code on complex solutions in CMDG and would involve working in multi-disciplined feature teams. This role will involve performing more complex software development activities on IT systems in line with the CMDG Software Engineering Process. The post holder will be responsible for the following: -

Collaboration with stakeholders to produce quality assured technical solutions. Adherence to the CMDG Software Engineering Process. Adherence to architectural blueprints. Development planning and build estimation. Peer reviews. Supporting the delivery of CMDG initiatives e.g. Continuous Integration, Continuous Delivery and DevOps. Actively supporting and feeding into the cycle of continuous improvement. Proactively engaging in opportunities to be coached and mentored by more experienced Developers.

9

You will be required to works under general direction and use your discretion in identifying, responding to complex issues and assignments, determining when issues should be escalated to a higher level. Demonstrating an analytical and systematic approach to issue resolution. Performs a range of work, sometimes complex and non-routine in a variety of environments. Applies methodical approach to issue definition and resolution. Taking the initiative in identifying and negotiating appropriate personal development opportunities. Demonstrates effective communication skills and contributing fully to the work of teams. Plans, schedules and monitors own work competently within limited deadlines and according to relevant legislation, standards and procedures. Appreciates the wider business context, and how your own role relates to other roles and to the business. Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions which impact the work assigned to individuals or phases of projects. DevOps is a new practice emerging from the combination of practices in both Development and Systems Operations. It is a software development and delivery practice that spans both practices and is concerned with fast delivery and deployment of new software by taking an agile approach to systems management. Systems as well as software should be test driven by design, and the process should be automated as much as possible. It would be desirable for you to have experience in a DevOps working environment or have some DevOps skills, but not essential, as we can provide training and take you with us on this exciting new journey.

Essential Criteria • • • • • • • •

Demonstrable experience in developing and delivering complex technical solutions on virtual environments using Documentum and xCP. Demonstrable experience in writing effective technical and business focused reports and specifications Collaborative team-worker Demonstrate the ability to plan, manage and complete delivery of complex solutions within time limits Ability to work autonomously Experience of working within Agile Delivery Frameworks e.g. SCRUM and Kanban Promotes a positive work culture, maintains successful working relationships with other team members and the Delivery Group as whole Demonstrable experience of: o Documentum v6.7 and v7.1 o xCP 2.x

Desirable Criteria • • • • • • • • • • • • • •

Experience of Behaviour Driven Development Experience of domain-driven design Demonstrable experience of using Continuous Integration and Continuous Delivery frameworks, practices and tools e.g. Puppet, Jenkins, Maven etc. Experience of working in an SOA and/or microservices environment Experience of coaching, mentoring and line management of junior development staff rd Experience of dealing with 3 -party suppliers Experience of CRM and BPM applications e.g. Pega Experienced user of Atlassian tool set (i.e. Jira/ Confluence) Knowledge of working in a Cloud environment Experience of containerization (e.g. Docker) Proven experience with test automation and test tools e.g. Selenium and Cucumber. Has applied Agile and Lean concepts at scale. Experience of developing solutions using EMC Captiva and OpenText Brava. Has participated in EMC training in the following EMC courses: o Technical fundamentals of Documentum 10

•

o System Administration for Documentum- Fundamentals o Performance Tuning o XCP Developer o XCP Process Design o Captiva Experience of working in a DevOps culture.

11

The application process consists of three overarching phases, as detailed in the following sections.

Application •

An initial sift of your CV will be conducted against the Essential Criteria. Please note that your CV MUST demonstrate evidence of the Essential Criteria for you to be progressed to telephone screen and beyond.

•

If your CV demonstrates experience of these Essential Criteria, you will be contacted to arrange a telephone-based screening. This will further assess your experience against the Essential Criteria and will be carried out by Experis (our recruitment partner) at a time to be agreed with you.

•

If you successfully complete this stage of the process, your application will be progressed to the shortlist stage.

•

The applicants with the best skills and experience at shortlist stage will be invited to interview.

•

The qualification process may include further interviews or assessments for certain posts.

•

In line with our commitment to providing a fair and open recruitment process, all applications will be anonymised at the point of submission to RCDTS.

Interview •

If you are successful at shortlist stage, you will be invited to a face to face interview where you will be required to provide evidence as to how you meet the essential criteria of the role. Interviews may include an additional assessment or presentation exercise.

•

You will be required to bring with you to interview, evidence of any qualifications or certifications that you hold that are relevant to the role.

•

Where possible, interviews will take place in the main base location for this post, however applicants may be required to attend interviews at any of HMRC/RCDTS’ key locations.

•

HMRC/RCDTS cannot reimburse candidates for any expenses incurred for travel to attend interviews.

Recommend to Appoint •

If you are successful at interview stage and are recommended for appointment, you will need to undergo pre-employment checks, including references and a basic security check prior to appointment. For some roles you may be required to undergo further clearance to SC level following appointment.

12

Guaranteed Interview Scheme (GIS) HM Revenue and Customs is committed to the employment and career development of disabled people. To demonstrate our commitment we use the Disability Symbol which is awarded by the Job Centre Plus. As a symbol user, we guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. Applicants who consider themselves to have a disability and who meet the published Essential Criteria (minimum criteria) for the job will be guaranteed an interview. For some posts applicants for jobs will be required to sit a core skills assessment on the basis of initial tests and/or an application form. Where a disabled candidate meets the minimum criteria for invitation to a core skills assessment, this will be taken as fulfilling the requirements of commitment 1 of the Disability Symbol- the guaranteed interview. For these purposes, the core skills assessment will be regarded as the interview, whether or not an interview forms part of the selection process.

How do I apply? Please complete the Guaranteed Interview scheme questions when completing your online application form. Any false declaration of disability to obtain an interview under the Guaranteed Interview Scheme will subsequently invalidate any contract of employment. For further information on the role or support with the application process please contact a member of the Experis Public Sector Delivery team on 0161 924 1371 or [email protected]

13