Business white paper

Transform your enterprise with mobility

Table of contents

3 What’s changing? 3 Enterprise mobility today 4 The impact on your enterprise 5 Transforming enterprise infrastructure to enable mobility 6 How to move to the future state? 8 Enabling users through new enterprise it mobility services

What’s changing?

Figure1. The prosumer

A consumer-driven revolution is happening with technologies providing people new way to communicate, collaborate, play, interact, and work. Technology is changing people’s behaviors and society. Today we experience: • A proliferation of new devices and smart mobile technologies that put the power of information directly into people is hands as never before. • All around us, the cloud brings unprecedented opportunities to create and consume new services. • New collaboration, communication, and social technologies connect people, and give their opinions and connections tremendous reach. • A proliferation of different applications, provided to users with simple online stores, promises to deliver the power to find solutions to personal and business problems in real time, with limited costs and with no worries about integration with other apps and data.

Enterprise mobility today New portable and mobile devices are becoming powerful tools for users, because of their access to networks, services, and simple applications. This allows for infinite possibilities to access services, applications, and information that were not possible before. This technology trend showed up first in consumer markets, and shows no signs of slowing down, as smart mobile technologies put the power of information directly into customer’s and employee’s hands. This new paradigm offers great potential to improve how we all work. Devices with new form factors are finding a place in enterprise, and IT needs to support and integrate them; but where and how? IT managers must respond to overwhelming requests to support new devices, because of the productivity improvements and benefits employees gain from these devices. Mobility is not “nice to have.” It is an expectation for all enterprise communications moving forward.

Welcome the “prosumer:” the new IT User Whether driven by brand, preference, comfort level, experience, or other factors, there is a new population of users who “want what they want,” and in some cases, are willing to give up a level of support to use their preferred platform at work. People are buying new personal devices. They may own different ones with almost the same functionalities, but different form factors. At the same time, the new generation of services and device applications available on the cloud are providing users with new, easy, and efficient ways to collaborate, communicate, and consume the services that are now part of most consumer lives. This combination of new consumer devices and services, plus the ability use these services anywhere and at anytime, are now being adopted by professional users to perform and streamline business processes.

For individuals, the old paradigm of one person with separate consumer and professional lives is coming to an end. People want a fluid information experience across every aspect of their life. The result is a new generation of enterprise users that we call the “prosumer.” These new types of users are now asking corporate IT to use the same capabilities and functionalities at work as they do in their personal lives. Today, user’s technical sophistication is such that they often have more advanced technology at home than they have in the office. This has led some businesses to allow users to bring their own device. Some business have gone beyond that concept by letting users buy their own PC’s for work, with or without a corporate subsidy. One advantage of what is often referred to as bring-your-own-device (BYOD), is that it frees IT from carrying the capital expense of a lot of resources. It also neutralizes the problem of trying to make one size fit all in a way that appeals to users. Users appreciate being given a choice—and there is plenty of choice in the marketplace to assure that all users can find the device that best fits their needs.

Collaboration via social applications Pervasive collaboration, communication, and social technologies put the power of global media and communications into the hands of customers and employees. Collaboration and social networking functionality is more connected, to create new social interaction experience for the participants. This experience becomes increasingly pervasive, since social networking platforms and applications are available on a large set of computing devices, usable at any time and place. Effective collaboration has become a business imperative. Professionals in all walks of life—from salespeople to health workers—must be able to access and share key data instantly from wherever they happen to be at any given time. The concept of the applications store is expanding to other connected devices and platforms. Applications will just become touch points for content services. They will have to work across all platforms—including mobile, TV, and the PC.

3

Figure 2. Traditional framework

Tablets Transient devices

Smartphones

Profile

Security

Management

Personal and corporate applications OS Hardware

Different networks

Cloud Services Apps

The impact on your enterprise From a business perspective today’s new technologies and capabilities will: • Drive the need to create new services – Expanding user interaction capabilities allows for the creation of new services. • Enhance productivity capabilities – Users’ technical sophistication allows them to find solutions to business problems faster.

• Force creation of new policies in support of new desktop/mobile models – Security is critical. Current policies often do not include the impact of mobility, including bring-your-own-device (BYOD) and other aspects to be taken into account, such co-existence of personal and work-related information. • Justify and speed-up transition to a service-led model – By empowering users, IT can lead and justify the transformation to a services-led model with identifiable business value.

• Enable work flexibility and simplicity – Users’ technical sophistication decouples IT and the user device and mobile operating system (OS) support, which is then provided by the enduser, resulting in support cost reduction for IT.

Questions from IT management:

From an IT perspective:

• What are the transition models and plans that I can adopt, while ensuring continuous business operation?

• Force innovation and support of new desktops/mobile models – IT is now challenged to provide the same experience for corporate applications to employees, ensuring flexibility while maintaining corporate data security.

4

• How can IT fulfill user’s needs, while managing complexity and cost with better efficiency, faster responsiveness, and additional business value or competitive edge?

• The traditional desktop, once a relatively simple area for IT, is no longer so straightforward. To manage challenges and, most importantly, deliver value, IT needs to take a holistic view and a strategic approach for the new mobility infrastructure.

Figure 3. Mobility framework

Pro

De vic

nt

on cti te

Mana gem e

New enterprise mobility enhances individual productivity, security, and business agility, by delivering the right application and information service, regardless of physical location and devices—balancing control and Innovation.

OS

e

Da

ps

Prosumer

ta

Go

ve

rna

Co

Ap nne

n ce

c ti vit y

- Co m p li a n c

Transforming enterprise infrastructure to enable mobility Until now, the desktop computing model has been one in which the hardware, OS, and applications, plus user data and settings, are bonded to a single computer. To reach flexibility on the client side, each component needs to be separated, to allow use and delivery independent of the device, the application, the OS, and data. Separating these layers enables IT professionals to make changes to any layer—independent of what happens in the other layers.

is R e

k

o M -

C

For new application development, the trend is to develop specialized apps that work on a variety of devices, either using a hybrid environment or leveraging cross platform technology such as HTML5 or Java/JavaScript. For management and security, the trend is to introduce new “mobile device management” (MDM) platforms, possibly creating other silos that may or may not be extensions of existing client management platforms. Because changes are introduced almost daily, enterprise IT needs a strategy on how to transform, in order to avoid creation of new silos, and take the opportunity to lead business with innovation.

The trend for existing desktop data, applications, and personal settings is to use virtualization. It offers the ability to separate computing layers, providing the flexibility and foundation for adaptive application delivery, so companies are increasingly turning to virtualization as the answer to their desktop challenges. 5

How can you move to the future state? When making mobility decisions, it is essential to have a complete mobility strategy covering users, platforms, data and information, applications, connectivity, management, and protection. The following model portrays the above key areas to consider, all starting from prosumer needs.

It is all about the users—the prosumer You need to enable the new enterprise prosumer to use new technologies for more efficient and when possible, faster performance of corporate processes. Today’s worker usually does not care how application delivery occurs, as long as it is painless, seamless, and functional. The challenge for IT organizations is to deliver a quality experience that enables all users, regardless of their type, location or device, to get their jobs done, while minimizing the cost and effort of managing that experience. At the same time, security must be maintained at all times, for all user types. This means IT must find a way to give users the autonomy they demand while maintaining the level of IT control necessary to ensure security, and to minimize downtime.

Devices With multiple options available for the desktop, enterprises are increasingly recognizing that a one-size-fits-all approach is not the answer. Instead, most enterprises can benefit from a combination of traditional and new client infrastructure technologies, based on the needs of multiple subsets of users. The need for BYOD policies is a reality in many organizations today. Smartphone and touchpad devices bring new opportunities for business. They enable the creation of new services, an integration point of business, communication, and collaboration capabilities. New devices bring many new benefits, but they also bring new problems that IT must deal with, such as security, user training, device asset, and lifecycle management. To reduce the impact, and increase the advantages, IT needs to plan how to best separate business applications and data from the physical device, and gain agility from integrating new technologies with business processes.

Operating systems

Applications Application transformation is one of the biggest areas of concern to consider—both for existing application migration and new application development for the new devices. Migrating applications to new OSs, virtual desktop infrastructure, application virtualization, or Software as a Service can be a major cause of delay, as the amount of effort required to make the applications compatible is unknown. Any planning difficulty has a direct impact on the timescales and the cost of transforming the project. The process of migrating applications to the new platform can be challenging and resource-intensive. Lack of process, tools, support, and application knowledge can cause project risks to be increased, and even projects to fail. When it comes to new mobile applications, IT must put in place a multi-device strategy that will allow support of different applications. In this scenario, web and virtualization technologies are to be considered part of IT application strategy. Compared to traditional desktop applications, mobile app development brings new challenges. This is due to OS fragmentation and the pace of new mobile device introductions. Several strategies can be considered, including: • Use native OS • Use a hybrid development platform, which allows coding once and projecting the code to multiple devices, so applications can either be native or HTML5 • Use a complete HTML5 development that will make platform independent applications The chosen strategy does have implications when it comes to the tools to use and people skills to develop to support future applications.

Data With growing data volumes, increasing data security breaches, and complex application-performance issues, most enterprises face significant data management challenges. Searching, retrieving, and overall management of data need to be part of the transformation plan of the new desktop and mobile infrastructure transformation. This allows the prosumer to have the same data experience, regardless of location.

Despite the anticipated growth in new device adoption, traditional desktops are likely to remain the predominant productivity tool well into the future. The key opportunity and challenge for IT, is how to take advantage of this massive OS migration with Microsoft ® Windows® 7 and Windows 8, while ensuring business continuity integration and support of different operative systems, like IOS and Android.

The key decision points for IT are:

Complexity for IT is increasing as mobile devices have more OS revisions, shorter cycles, more choices that could impact IT costs, and capabilities to offer support services.

Keep in mind that the process and applications related to data will drive the policy for availability of data.

6

• Where does data reside? • Do you allow application data on the device? • Do you need to house data in the data center? • Will you allow data to reside in the cloud? • Which cloud storage services should IT allow to use?

Figure 4. The location of applications and data is changing

Local

Cloud On-premise

Flexibility to choose which is right for your business and your users IT challenges to provide seamless, secure, context-aware experiences Connectivity The explosion of mobile devices has an unprecedented impact on corporate networks. More intensive and continuous access to information stresses networks designed to support traditional PC-toserver connectivity, emails, and network-intensive applications, such as video. Prosumers should be able to seamlessly connect with other people to communicate, collaborate, and exchange data. Connections must be independent on devices used by two or more parties. Services should be easily accessible and available on any reasonable device. Service should adapt to each device, providing ease of access, and a secure, unified experience. Of course, some services will be designed to be used under specific circumstances, and may not be available on every device. Access to services must be location-independent, unless specific constraints or requirements prevent it (for instance, compliance rules.) Finally, access must balance security and ease of use: having multiple passwords, authentication systems, or simply not having access to campus Wi-Fi with some popular devices (because end-point authentication limitation will prevent effective use of devices) can lead to higher costs, less efficiency, and lower business productivity.

Protection and management IT needs to manage and secure all components to allow a successful transition to the new mobility environment.

IT managers have already invested heavily in infrastructure services, including desktop management and support, and help desk services. Now is the time to optimize infrastructure services that will support introduction of new client infrastructure technologies. IT managers must ensure the integrity of corporate data and applications across a broad spectrum of mobile devices, form factors, and platforms. This burden is driving progressive firms to commence their internal overhaul with an investment in mobility management solutions. As an immediate next step, firms often rethink their mobile policies to extend support to both corporate and employee-owned devices, including smartphones, tablets, and notebooks. Mobility at the enterprise level brings together many traditionally siloed roles within IT, including telecom, end-user computing, service desk, security and risk management, application development, sourcing, and vendor management professionals. But because mobility management and mobile security have traditionally been the responsibility of separate roles—IT and security, respectively— mismatched policies can easily lead to data security breaches and operational inefficiencies. These often result from miscommunication, or the lack of a management solution that serves as a single pane of glass into the current state of the mobile environment. The ability to define a policy that controls what a user can do with a given device is an important part of device management. Policies may govern all the device-management features discussed earlier in this section, and they may extend to additional areas. 7

Figure 5. Mobile devices on corporate networks

Instant connections to new markets and business applications

Enterprise-level mobile print experience example

Enabling users through new enterprise IT mobility services IT transformation triggered by the growth of mobility can enable IT to provide the services to enable greater capabilities for users, and deliver benefits to the enterprise, including productivity improvements, new service creation and enablement, and reduced management costs. The journey to a complete transformation to the new IT service model can be a great opportunity for IT, and should be considered when introducing any new technology. IT organizations are pursuing new approaches to address the enduser complexity in enhancing productivity, and better meet the needs of the evolving information-driven business model. In a possible future scenario, business services—from applications to infrastructure—can be delivered using some sort of cloud model, most likely a hybrid delivery model. IT will be measured on user productivity and satisfaction, while the importance of break fix, and systems support will decrease.

Regardless of the future of cloud realization, IT needs to transform in order to provide services to users that will make their experience seamless with respect to device and location. The future mobile infrastructure service model will enable business agility by providing users with resources they need, when they need them. In the new model, devices and their OS become less important and provide the way for users to consume services. Depending on the enterprise, IT will focus on applications, infrastructure, platforms as services they provide through a selfservice portal. As IT services adapt to changing business needs, new IT Infrastructure services are fully automated, and resources are dynamically provisioned. The future model mobile infrastructure is a great opportunity for IT to take full benefit of new technologies, providing a great value to the business.

Get connected hp.com/go/getconnected

Share with colleagues

Get the insider view on tech trends, support alerts and HP solutions. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. 4AA0-xxxxENW, Created May 2012