Business Training Portfolio Soft skills training for business sectors

Contents Introduction 4 Business Training Model

5

Entry-Level Traineeships

6

Apprenticeships 10 Employing an Apprentice

10

Funding & Support

11

Employment-based App’ships

12

Business Administration

14

Customer Service

15

Project Control

16

Project Management

17

Management 18 Human Resources

19

IT 20 Team Leading

21

NVQ Only Courses

24

Level 2 Team Leading

25

Level 3 Diploma in Mgmt

26

Level 3 Diploma in HR Practice 27 Short Courses for Business

28

Principles in Manual Handling

29

First Aid at Work

30

Risk Assessment Principles

31

Microsoft Word (Intro)

32

Microsoft Word (Advanced)

33

Microsoft Excel (Intro)

34

Microsoft Excel (Advanced)

35

Microsoft PowerPoint

36

Project Management

38

Short Courses in Project Mgmt 39 APM Intro to Project Mgmt

40

APMP Project Management

42

APM Registered Practitioner

44

Courses and Schemes at Gen2 47

Gen2, the business choice. Increasingly, the United Kingdom and in particular Cumbria, with its ageing population and high demand for technically skilled workers, is facing a significant skills shortage. At the same time there is an incredible opportunity for businesses within Cumbria to grow to meet today’s opportunities and challenges. But this huge potential can only be effectively realised through the development and maintenance of world-class professional skills. Given our track record, Gen2 is ideally placed to help organisations identify and meet those requirements; ensuring they achieve their goals and stay one step ahead of their national and/or global competitors. At Gen2, we pride ourselves in delivering focused, high quality training and career development solutions that allow our customers to fulfil their talent pipeline needs, through building and maintaining the skilled workforce essential in today’s highly competitive marketplace. About Gen2 Established as a not-for-profit venture in June 2000 by a partnership of, Sellafield Ltd (formally BNFL), Tata Steel (formally Corus), Iggesund Paperboard, Innovia Films, and Amec Foster Wheeler, Gen2 provides nationally respected skills solutions to industry. Today, these worldleading businesses continue to fully support and utilise Gen2’s ever-growing Cumbrian network of eight state-of-the art skills centres, which now provide premium quality training for over 300 businesses and thousands of learners every year. These facilities deliver a unique, comprehensive range of professional training, from entry level Traineeships and Study Programmes, through Apprenticeships to Advanced Learning and ultimately, to professional degrees and postgraduate courses validated by our academic partners. Many of these programmes can also be undertaken on a part-time or block-release basis.

Gen2 Business Services Training Model Traineeships

Office Staff

Junior Manager

Business Administration Apprenticeship Customer Service Apprenticeship Level 2 Certificate in Team Leading CIEH Principles in Manual Handling Microsoft Word Beginner / Intermediate Microsoft Word Intermediate / Advanced Advanced Apprenticeship in Project Control Level 3 Diploma in Management Level 3 Diploma in HR Practice Risk Assessment Principles & Practice APM Introduction Certificate in Project Management First Aid at Work

Managers

Higher Apprenticeship in Project Management APMP Qualification in Project Management APM Registered Project Practitioner Senior Managers

Level 5 Diploma in Applied HR New Staff

Existing Staff

Delivering Solutions for Business Gen2 are well renowned for delivering high quality training in sectors including nuclear and advanced manufacturing. We have, however, continued to grow and expand our business services portfolio over recent years to include training for key skill shortage areas such as project management, HR and Management Principles. With 8 training centres across Cumbria, Gen2 offer high quality business training locally, by a team of highly qualified trainers and lecturers all with many years business experience in senior HR and management positions. The Gen2 business services training model provides a plethora of training programmes from Level1 traineeships to level 5 Diplomas in Applied HR. Regardless of management level, Gen2 can support the training and education needs of your staff to ensure your business, and more importantly, your staff have the skills and qualifications to enable your business to thrive. Furthermore Gen2 offer a full recruitment service for traineeship and apprentice learners enabling us to provide the next generation of skilled employees for our valued customers.

Entry-Level Traineeships / Work Placements What are Traineeships?

Benefits to Employers

Traineeships help to unlock the potential of young people aged 16-24. Traineeships provide a vital steppingstone between full-time education and an Apprenticeship, further education or other employment.

N  o cost to the employer - The programme is completely free to participating businesses.

The programme’s primary aim is to provide a high quality work experience placement, supported by skills and employability training, to increase the likelihood of participants entering into further education, sustainable employment or an Apprenticeship. At Gen2, all of our Traineeship programmes start with a Work Ready Assessment Day, allowing young people to find out more about what is involved in a traineeship and allowing Gen2 to have initial conversations to see if the young person is eligible for the course. Following the Work Ready Assessment Day, employer interviews take place and trainees are invited for a four day induction at Gen2 before commencing work with their employer. We will provide all necessary information and guidance prior to and during your Trainee’s placement, ensuring that both parties receive a consistently high level of support.

S  upport the local region and economy – a recent poll of employers found that two fifths believe it is their duty to help develop the workforce of the next generation, while a third believe it is their social responsibility to help young people develop the skills they need to get a foot on the career ladder. Reduction in staff training costs - a third of UK employers are currently providing some remedial training for young people joining them from school or college, Traineeships aim to reduce the shortfall in skills by training on the job. A  n alternative to the traditional recruitment process - Traineeships provide an opportunity to vet and coach potential young employees or apprentices. Assess the suitability of your business to provide mentoring or training for young people - Traineeships provide an ideal opportunity to trial in-house training plans, before committing to Apprenticeship programmes. U  pskilling existing employees Traineeships provide opportunities for current members of staff to develop their training and mentoring skills, perhaps as part of a leadership or management qualification.

Your Commitment

The Traineeship Process

The work placement element of the Traineeship will give participants a supported first experience of the workplace environment, with the opportunity to develop and demonstrate their employability.

I n order to maximise the benefits of the programme to both the young person and your business, we will discuss what you can offer to a prospective Trainee and what you hope to get from hosting a Trainee. We will also agree with you the duration of the placement and the interview/selection process.

The work placement should comprise a structured, purposeful and fully supported training opportunity, in order that the Trainee is afforded the greatest possible range of work-based learning experience. A Trainee’s work placement will last for at least 12 weeks and working hours will be suited to your business requirements and the age of the trainee. The Traineeship programme is flexible to the needs of the Trainee and the expectations of the employer, so each placement will be discussed and agreed on a case-by-case basis.

What Next? To find out more contact our Programme Manager, Christina Clark, on 01900 701304

Once a Trainee completes their placement, employers will provide either; a formal interview where an Apprenticeship vacancy has arisen, or an employer reference and constructive written feedback to aid the Trainee in application to future roles.

Once you have selected and approved a Trainee to join you, we will ensure all workplace preparation training, H&S checks and learning agreements are completed ahead of the proposed start date. During the placement: • W  e will keep in contact with the Trainee’s workplace mentor to monitor their attendance and progress, addressing any issues and providing remedial study/employment coaching sessions where necessary. • W  e will conduct regular reviews every 6 weeks to record how the placement is progressing. • W  e will be available to support you in dealing with any matter of concern that may arise. After the placement: • W  e will liaise with you regarding the Trainee’s potential to progress to an Apprenticeship or other paid role with your business; or Assist in arranging an exit interview for the Trainee, in order that they complete the placement with constructive feedback and an employer reference, to aid them in securing other employment • W  e can provide advice and information on the range of Apprenticeships courses the Trainee may be eligible to progress to. • W  e will conduct a final review and evaluation of the placement, preparing progression documentation where appropriate.

Employing an Apprentice Gen2 offers a wide a range of apprenticeships in Business, from Administration to Management, all delivered by highly experienced tutors. An unprecedented 94% of apprentices trained by Gen2 progress into full-time employment with their sponsor; ample proof that our apprenticeships really work for businesses and that they really work for the apprentices themselves!

Apprenticeships

Gen2 currently train over 1,250 apprentices in Cumbria across a broad spectrum of apprenticeship disciplines. With 15 years in the field, Gen2 has the knowledge and expertise to guide them into successful, enriching careers that genuinely match their aspirations and skill sets.

Funding and Support Government-Funded Training

Cumbria ATA

Each apprentice trained through Gen2 secures a direct government subsidy, covering the cost of training. This money enables us to provide you with well motivated, flexible and highly trained young workers at a cost your business can afford.

CATA provides a ‘one stop shop’ that supports businesses with apprentice recruitment and selection; management of apprentice costs, wages and tax; and training apprentice management, acting as a link between employers and leading training providers like Gen2.

Apprenticeship training is funded from 16 to 18 years old, with significant financial support to businesses employing apprentices aged between 19 and 24 years of age. The influx of ‘new blood’ trained using the latest technology offers many benefits beyond simply adding productivity to your business. Typically your apprentice’s salary, subsidised training and recruitment will cost you around £10-13k, but with Gen2’s help you can offset this figure by accessing government funding and grants. Of course any remaining training costs are then tax deductible.

CATA offers companies the flexibility to take on an apprentice without the inherent employment risks or overheads, capturing costs in a simple, affordable monthly payment. For businesses who may not be big enough to be able to cover all aspects of the apprenticeship framework in-house, CATA also provides links with larger host employers who can complete the range of skills required.

Employment-Based Apprenticeships The apprenticeship is the bedrock of training at Gen2; they are a foundation for the total package of lifelong professional learning and career development provided by the organisation. A broad spectrum of high quality apprenticeships for business are available from Gen2. Delivered at all eight of the our Cumbria-wide network of sites, Gen2 currently offers over 20 different apprenticeships that cover a broad spectrum of disciplines. Employment-based apprenticeships allow existing staff members at your business to consolidate their knowledge and prove competency in their professional field. Gen2’s model allows little disruption to their day to day job, as the majority of the qualification is achieved through evidence of work, built in to a portfolio. The success of Gen2 apprentices is well proven, with an unprecedented 94% of the 2,500 we have trained in the last 15 years progressing on into full-time employment with the organisation they were assigned to. A significantly better rate than the national average, it is also even higher than the employment rate of graduates leaving University.

Apprenticeships

Business Administration

Customer Service

Intermediate / Advanced Apprenticeship

Intermediate / Advanced Apprenticeship

Student Pre-requisites

Where the training is delivered

Pre-requisites are to suit employer requirements but would typically be GCSE Grades A-C in Mathematics, English and ICT.

Students are based with their employer from the start and attend a number of release days at the Gen2 Skills Centres, to equip them with the necessary skills and underpinning knowledge to achieve their diploma.

Duration

Intermediate: 12 months Advanced: 18-24 months

Areas of Study Location

West Cumbria, Carlisle and Furness.

Qualifications gained Level 2 Diploma in Business Administration (QCF) or Level 3 Diploma in Business Administration (QCF) Functional Skills / Personal Learning and Thinking Skills / Employee Rights and Responsibilities The role of a Business Administration Apprentice The Gen2 Business Administration Apprenticeship provides a wide variety of training from basic business administration duties to administration skills necessary to manage teams. Apprentices undertaking this qualification are suitable not only as general administrators but can slo focus on specialist roles such as HR Administrators, Medical/Legal Secretaries and Personal Assistants.

Business Administration Apprentices typically work within an office environment. Examples of the units they are likely to undertake are: Using office equipment Setting up and improving administration systems Manage personal performance and development Report writing Internal and external business communication Meeting preparations, including minutes Collate and report data

Student Pre-requisites

The role of a Customer Services Apprentice

Pre-requisites are to suit employer requirements but would typically be GCSE Grades A-C in Mathematics and English.

The Gen2 Customer Service Apprenticeship provides an industry recognised qualification for customer service for every sector. From local government and the NHS to hospitality, travel and tourism.

Duration

Intermediate: 12 months Advanced: 12-18 mths

Location

West Cumbria, Carlisle and Furness.

Students will understand how customer service delivery and legislation effects customer expectations and how the customer services process can be developed and improved through customer feedback, promotion of products and services and effective teamwork.

Qualifications gained Level 2 Diploma in Customer Service (QCF) or Level 3 Diploma in Customer Service (QCF) Functional Skills, Personal Learning and Thinking Skills/ Employee Rights and Responsibilities

Where the training is delivered Students are based with their employer from the start and attend a number of release days at the Gen2 Skills Centres, to equip them with the necessary skills and underpinning knowledge to achieve their diploma. Areas of study As a Customer Service Apprentice you will understand how customer service delivery and legislation affects customer expectations and how the customer services process can be developed and improved through customer feedback, promotion of products and services and effective teamwork.

Project Controls

Project Management

Advanced Apprenticeship

Higher Apprenticeship

Student Pre-requisites

The role of a Project Control Apprentice

Student Pre-requisites

Preferred results: GCSE Grades A-C in Mathematics, English and Science.

As a Project Controls Apprentice, you will study a wide breadth of Project Control modules. The mandatory units you will study cover areas such as:

Pre-requisites are to suit employer requirements but would typically be GCSE Grades A-C in Mathematics, English and Science and a minimum of 120 UCAS points.

Duration

42 months

Location

West Cumbria, Carlisle and Furness.

Qualifications gained ECITB Level 3 Qualification in Project Controls Practice BTEC Level 3 Diploma in Operations & Maintenance Functional Skills, Personal Learning and Thinking Skills, Employee Rights and Responsibilities Areas of study Introduction to Project Planning Introduction to Project Controls Nuclear Project Controls Procedure Training Introduction to Earned Value Management Critical Path Analysis Procurement Design & the Design Process Introduction to Governance Introduction to Change Control / Trending Introduction to Estimating Introduction to Cost Management Introduction to Commercial / Contract Management Reporting Programme Board Reporting Risk, Opportunities, Exclusions, Contingency in a project environment Quality Industry Best Practise NEC 3 Form of Contract

Monitoring risks, opportunities and uncertainties Estimating, planning, cost engineering and commercial support Applying quality assurance procedures Retrieving, recording and presenting project control Identifying and quantifying emerging changes through project control Where is the training delivered? Training will be delivered at Gen2 and at Prima Uno’s (our partner company for this course) premises. You will attend the Gen2 centre on a one day per week basis in Years 1 and 2, and spend the rest of the time with your employer.

Duration

24 months.

Location

West Cumbria, Carlisle and Furness.

The role of a Project Management Apprentice Project Management Apprentices typically work within an office environment. Some of the roles they are likely to undertake are: Communicating with stakeholders Planning and reviewing projects Meeting with customers Creating and monitoring action plans Where the training is delivered

Qualifications gained Level 4 Diploma in Project Management Functional Skills / Personal Learning and Thinking Skills / Employee Rights and Responsibilities

Students are based with their employer from the start and attend a number of release days at the Gen2 Skills Centres, to equip them with the necessary skills and underpinning knowledge to achieve their diploma. Project Management Areas of Study Project management Project roles and responsibilities Planning business cases Project life-cycles and project definition Project execution plans Risk management Quality Project scheduling Estimating

Level 3 Diploma in Management

Level 5 Diploma in Applied HR

Advanced Apprenticeship

Higher Apprenticeship

Student Pre-requisites

Management Apprenticeship Areas of Study

Employer requirements may vary, but this course is aimed at current and aspiring Managers who may already have management responsibilities and those who are looking to take their first step into line management.

Candidates must gain 55 credits to achieve the qualification. 31 of which are attained from the Mandatory units in Group A:

Duration

18 months

Location

West Cumbria, Carlisle and Furness.

Qualifications gained ILM Level 3 Diploma in Management Functional Skills, Personal Learning and Thinking Skills, Employee Rights and Responsibilities The Role of a Management Apprentice In addition to gaining a recognised management qualification, this course will allow learners to build and develop essential management skills, including taking control of their personal and professional development, understanding what is expected of a manager and how to manage their team effectively.

Manage Personal and Professional Development (3 units) Manage Team Performance (4 units) Principles of Leadership and Management (8 units) Principles of People Management (6 units) Principles of Business (10 units) The remaining credit values are gained from Groups B & C, in line with the scope of candidate’s role within the workplace. Examples include: Manage Conflict in a Team (5 units) Manage Individuals’ Performance (4 units) Promote Equality, Diversity and Inclusion in the Workplace (3 units) Health and Safety Procedures in the Workplace (2 units) Deliver a Presentation (3 units) Prepare for and support Quality Audits (3 units)

Student Pre-requisites Candidates must be over 18 years old to undertake this qualification. Pre-requisites are to suit employer requirements. This course provides the perfect next step from the Gen2 Level 3 Diploma in HR practice. This diploma is also suitable for a variety of HR roles, including HR Executive, HR Officer, HR Manager and HR Advisor. Duration

24 months.

Location

West Cumbria, Carlisle and Furness.

Qualifications gained CIPD Level 5 Diploma in Applied HR The role of a HR Apprentice The Level 5 Diploma in Applied Human Resource Management is designed to develop high performing HR professionals who understand how to use HR practices to meet organisational needs and add value. Upon completion, students can apply for Associate Membership of the Chartered Institute of Personnel and Development (CIPD). Where the training is delivered

Additional Maths, English and IT support sessions are mandatory unless the candidate holds relevant Level 2 Qualifications.

During Year 1, students attend one evening per week during term time. During year 2 students are typically assessed in the workplace.

Where is the training delivered?

HR Areas of Study

This course is delivered through 6 taught ‘off the job’ support sessions, alongside assessments in the workplace, with the aim of providing individuals with the relevant key concepts and management theory required to enhance their role. Additional sessions are required for functional skills if students are not exempt.

Candidates must gain 90 credits to achieve the qualification. 26 of which are attained from the Mandatory units: Developing Professional Practice in Human Resources (8 credits) Understanding the Business Context of HR (4 credits) Using a Research Approach in HR (4 credits)

Understanding the Contemporary HR Function (4 credits) Understanding Employment Law (6 credits) The remaining credit values are gained from Optional Group A & B, in line with the scope of candidate’s role within the workplace. Candidates must gain 24 credits from group A: Understanding Resourcing and Talent Planning (4 credits) Understanding Reward Management (4 credits) Understanding the Link between Individual & Organisational performance (4 Credits) Understanding Employee Engagement (4 Credits) Understanding the Management of Employment Relations (4 Credits) Understanding HR Development (4 Credits) Understanding Coaching and Mentoring (4 Credits) Understanding Management of Change (4 Credits) Candidates must gain 40 credits from group B: Resourcing and Talent Planning (8 Credits) Reward Management (8 Credits) Improving Organisational Performance (8 Credits) Employee Engagement (8 Credits) Management of Employee Relations (8 Credits) Human Resource Development (8 Credits) Coaching and Mentoring (8 Credits) Management of Change (8 Credits)

IT

Team Leading

Advanced Apprenticeship

Intermediate Apprenticeship

Student Pre-requisites

Where the training is delivered

Pre-requisites are to suit employer requirements but would typically be GCSE Grades A-C in Mathematics, English and ICT.

Students are based with their employer from the start and attend a number of release days at the Gen2 Skills Centres, to equip them with the necessary skills and underpinning knowledge to achieve their diploma.

Duration

Location

Intermediate: 12 months Advanced: 18-24 months West Cumbria, Carlisle and Furness.

Qualifications gained Level 3 ITQ Diploma (QCF) Functional Skills / Personal Learning and Thinking Skills / Employee Rights and Responsibilities The role of an IT Apprentice This is a unique qualification for those using computers in the workplace. It will support and develop the skills and knowledge needed to be proficient and specialise in developing, using, supporting and maintaining a range of IT systems and software.

Student Pre-requisites Pre-requisites are to suit employer requirements but would typically be GCSE Grades A-C in Mathematics, English and ICT. Duration

12 months

Areas of Study

Location

IT apprentices typically work within an office environment. Some of the modules they are likely to undertake are:

West Cumbria, Carlisle and Furness.

Qualifications gained

• Improving productivity using IT • Understanding the potential of IT • Developing personal and team effectiveness using IT • Using mobile IT devices • Setting up an IT system • Optimising IT system performance • IT security for users • Using the internet • Specialist software

Level 2 Diploma in Team Leading (QCF) Functional Skills / Personal Learning and Thinking Skills / Employee Rights and Responsibilities

Students are based with their employer from the start and attend a number of release days at the Gen2 Skills Centres, to equip them with the necessary skills and underpinning knowledge to achieve their diploma. The role of an Team Leading Apprentice The programme aims to focus on the essential skills required to develop as a Team Leader and is aimed at candidates who are currently in supervisory/team leader roles or who aspire to be in management. The course will provide candidates with theory and knowledge to aid their confidence in motivating team members and collaborating with others to achieve agreed outputs for their work area. In addition to developing their own personal growth and management skills. Areas of Study Candidates must gain 40 credits to achieve the qualification. 22 of these are attained from the Mandatory units in Group A: • Manage personal and professional development (4 credits) • Communicate work related information (4 credits)

IT is now an integral part of any business and this qualification allows students to develop IT systems and processes to support businesses and staff across a variety of activities.

• Lead and manage a team (5 credits) • Principles of team leading (5 credits) • Understand business (4 credits) The remaining 18 credit values are made up from the Optional unit choices in Groups B and C. Examples include: • Manage individuals’ performance (4 credits) • Manage conflict within a team (5 credits) • Promote equality, diversity and inclusion in the workplace (3 credits) • Collaborate with other departments (3 credits) • Store and retrieve information (4 credits) Where the training is delivered

• Employee rights and responsibilities (2 credits)

NVQ Only Programmes NVQs are work based qualifications which recognise the practical skills and knowledge a person needs to do their job effectively. Covering a wide range of subjects for almost every occupational area in every business sector, NVQs allow a flexible route for an individual to become qualified in the workplace with no examinations. In addition, the qualifications demonstrate

Level 2 Diploma in Team Leading

that an individual has met the national standard for an occupational role. There are many benefits to employers including the fact there is less down-time due to training and employees have proof of competence in the latest industry skills. NVQs are assessed from evidence the candidate produces from what they do in their day-to-day job.

Programme Overview The programme aims to focus on the essential skills required to develop as a Team Leader and is aimed at candidates who are currently in supervisory/team leader roles or who aspire to be in management. The course will provide candidates with theory and knowledge to aid their confidence in motivating team members and collaborating with others to achieve agreed outputs for their work area. In addition to developing their own personal growth and management skills. Course Objectives This course is taught through ‘off the job’ support sessions and assessments in the workplace, with the aim of providing individuals with the relevant key concepts and management theory required to establish competence in their role. In addition to gaining a recognised team leading qualification, this course will allow learners to build and develop essential team leading skills and also aid their personal and professional development, understanding what is expected of a team leader and how to manage their team effectively. What will I study? Candidates must gain 40 credits to achieve the qualification. 22 of these are attained from the Mandatory units in Group A: • Manage personal and professional development (4 credits) • Communicate work related information (4 credits) • Lead and manage a team (5 credits) • Principles of team leading (5 credits) • Understand business (4 credits)

The remaining 18 credit values are made up from the Optional unit choices in Groups B and C. Examples include: • Manage individuals’ performance (4 credits) • Manage conflict within a team (5 credits) • Promote equality, diversity and inclusion in the workplace (3 credits) • Collaborate with other departments (3 credits) • Store and retrieve information (4 credits) • Employee rights and responsibilities (2 credits) Target Group This qualification is ideal for new Team Leaders who want to develop themselves as leaders and managers and for established Team Leaders who wish to focus on the essential skills required to develop themselves, both personally and professionally, to the next level of management. Location Gen2 centres across Carlisle, Furness and West Cumbria. Assessment Assessment is carried out through a combination of underpinning knowledge and occupational competency assessments Duration 12 months Cost £950 + VAT Accreditation Body This course is accredited by the Institute of Leadership & Management (ILM).

Level 3 Diploma in Management Programme Overview This course is designed for candidates who are in a management role or who aspire to be in a management position. The course gives opportunities to develop learners’ own personal growth and gain the technical and industry-related knowledge to progress into management. Course Objectives This course is delivered through taught ‘off the job’ support sessions, alongside assessments in the workplace, with the aim of providing individuals with the relevant key concepts and management theory required to enhance their role. In addition to gaining a recognised management qualification, this course will allow learners to build and develop essential management skills, including taking control of their personal and professional development, understanding what is expected of a manager and how to manage their team effectively. What will I study? Candidates must gain 55 credits to achieve the qualification. 31 of which are attained from the Mandatory units in Group A: • Manage Personal and Professional Development (3 units) • Manage Team Performance (4 units) • Principles of Leadership and Management (8 units) • Principles of People Management (6 units) • Principles of Business (10 units)

Workplace (2 units) • Deliver a Presentation (3 units) • Prepare for and support Quality Audits (3 units) Accreditation Body This course is accredited by the Institute of Leadership & Management (ILM). Target Group Current and aspiring Managers who may already have management responsibilities and those who are looking to take their first step into line management.

Level 3 Diploma in HR Practice Programme Overview The Level 3 Diploma in Human Resource Practice is designed to develop knowledge and understanding of different HR models and practices for candidates who are starting their career in Human Resource Management. The course will build on professional practice for those already employed within the HR environment or those wishing to persue a career in HR. Upon completion of the course candidates can apply for Associate Membership of the Chartered Institute of Personnel and Development (CIPD). Target Group

Location Gen2 centres across Carlisle, Furness and West Cumbria.

This diploma will suit a variety of HR roles including HR Administrator, HR Assistant or Assistant HR Officer/Advisor.

Assessment

Assessment

Assessment is carried out through a combination of underpinning knowledge and occupational competency assessments

Assessments are carried out by end-ofunit assessments, written assignments and observations of practical tasks.)

Duration

Accreditation Body

18 months

This course is accredited by the Chartered Institute of Personnel & Development (CIPD).

Cost £1250 + VAT

Modules are a combination of mandatory and optional units. Mandatory Units, Students must gain 10 credits: • Developing Yourself as an Effective Human Resources or Learning and Development Practitioner (4 credits) • Understanding Organisations and the Role of Human Resources (4 credits) • Recording, Analysing and Using Human Resources Information (2 credits) Optional Units, Students must gain 27 credits: • Resourcing Talent (6 credits) • Supporting Good Practice in Managing Employment Relations (6 credits) • Supporting Good Practice in Performance and Reward Management (6 credits) • Contributing to the Process of Job Analysis (3 credits) • Supporting Change within Organisations (3 credits) • Identifying Learning and Development Needs (3 credits) • Designing Learning and Development Activities (3 credits) • Delivering Learning and Development Activities (6 credits) • Evaluating Learning and Development Activities (3 credits) • Supporting Individual Learning through Coaching and Mentoring (6 credits) Location Gen2 Carlisle Skills Centre

The remaining credit values are gained from Groups B & C, in line with the scope of candidate’s role within the workplace. Examples include: • Manage Conflict in a Team (5 units) • Manage Individuals’ Performance (4 units) • Promote Equality, Diversity and Inclusion in the Workplace (3 units) • Health and Safety Procedures in the

Duration Students attend one evening per week in a night class format, during term time for a duration of 12 months. Cost £1200 + VAT

What will I study?

Short Courses for Business

Whether the aim is to refresh and update knowledge existing in a particular area, or to ensure your workforce maintains its continuous professional development, Gen2’s comprehensive package of short courses means we have just what you are looking for. Our organisation offers a wide range of standard, tailored and fully bespoke learning solutions that effectively combine the theoretical and practical elements of training for business.

Cumbria-wide Coverage Each year Gen2 delivers in excess of 10,000 delegate days of short course training. Our highly responsive provision means that we are constantly improving existing training and developing entirely new courses to meet the evolving demands of industry. Gen2’s network of eight Cumbrian training centres are fully equipped to meet the needs of employers across the county and beyond.

More than 30 highly experienced Gen2 trainers deliver engaging training that ranges from office-based learning, such as APMP Project Management Courses and Microsoft training.

The unrivalled experience of our trainers and a highly flexible approach play a key role in enabling Gen2 to tailor existing courses and to develop highly specialised bespoke training that mirrors a clients’ Gen2 works closely with customers to exacting requirements. This dedicated match business requirements with effective training can be delivered at client training and workforce development facilities, or at Gen2’s four primary skills solutions. This close partnership ensures centres; Energus, Lillyhall, Carlisle and that your needs are consistently met, Furness at Ulverston. whether your business is small or large; or if you an existing or new customer.

“Gen2 uses its outstanding staff, resources, training facilities, equipment and strong financial management arrangements to provide a highly successful learning environment and outstanding value for money.” Ofsted Inspection Report, April 2011

Principles in Manual Handling Programme Overview

Accreditation Body

The aim of this course is to introduce candidates to the hazards and risks involved in manual handling and outlines what to expect from a manual handling assessment. It will enable employees to contribute to the development of safer manual handling methods and tasks in the workplace.

This course is accredited by CIEH, Highfield or Gen2

Course Objectives By the end of the course delegates will be able to: • Identify the hazards of manual handling. • Identify the risks involved and controls available. • Identify what to expect from a manual handling assessment. Qualification Gained CIEH or Highland Principles in Manual Handling Certificate

Target Group This course is designed for all employees who handle materials, boxes, mail and packages, including both industrial and office workers. Location Gen2 centres across Carlisle, Furness and West Cumbria. Assessment Multiple choice examination. Duration Half day.

Risk Assessment Principles and Practice

First Aid at Work

Level 3 Award

Level 3 Award

Course Aims

Assessment

Course Aims

Course Objectives

To give delegates information and practice to enable them to safely carry out the essential skills necessary to potentially be the difference between life and death.

The qualification is assessed via on-going oral and/or written questioning and practical demonstration.

The aim of this course is to assist candidates in designing a properly implemented programme of risk assessment which can assist in the prevention of injuries, fatalities, property damage incidents and other losses. Following the Management of Health & Safety at Work Regulations 1999, employers with five or more employees also need to record the significant findings of the risk assessment.

By the end of the course delegates will be able to:

Qualification Gained Duration

3 Days.

Course Target Group This accredited qualification is ideal for those already working or preparing to work within industry wishing to become a First Aider in the workplace for the purposes of the Health & Safety (First Aid) Regulations 1981 and the Health & Safety (First Aid) Regulations (NI) 1982. Accreditation Body

HABC Level 3 Award in First Aid at Work (QCF) All successful students will be issued with a First Aid at Work Certificate, along with a wallet-sized plastic card detailing their qualification which is valid for a period of 3 years.

Duration

20 guided learning hours (min. contact time 7 hours).

Course Target Group This course is designed for anyone with a responsibility to conduct risk assessments, e.g. team leaders, supervisors, site managers and managers.

The accreditation body is Highfield. Accreditation Body Location This course can be delivered from any of the following Gen2 Training Centres: Gen2 Lillyhall Skills Centre Gen2 Carlisle Skills Centre Gen2 Furness Skills Centre Course Objectives By the end of the course delegates will: Understand the roles and responsibilities of the First Aider; assessing an incident, recognising signs and symptoms of injury and illness, assisting a casualty who is suffering from major injury and illness, chest injuries, spinal injuries and anaphylaxis.

Conduct risk assessments (with the knowledge in relation to the activities / environments / issues) Organise and implement a risk assessment programme. Participate in the identification of specific training needs for the activities being assessed. Assist employers in meeting legal requirements and promote improved standards of Health & Safety.

The accreditation body is The Chartered Institute of Environmental Health or Highfield.

Assessment Assignment and self-evaluation. Location This course can be delivered from any of the following Gen2 Training Centres: Gen2 Lillyhall Skills Centre Gen2 Carlisle Skills Centre Gen2 Furness Skills Centre

Microsoft Word (Intro)

Microsoft Word (Advanced)

Beginner / Intermediate

Intermediate / Advanced

Course Aims

Assessment

Course Aims

Accreditation Body

To provide course delegates with the fundamentals of using Microsoft Word 2013 to enable them to easily create, recall, edit and print a range of documents – from simple letters and reports through to highly formatted documents, tables and numbered and bulleted lists.

The qualification is assessed via on-going oral and/or written questioning and practical demonstration.

To provide course delegates with the skills to use the advanced features within Microsoft Word 2013 such as mail merging, style sheets and macros.

The accreditation body is Gen2.

Duration

Qualification Gained Gen2 Microsoft Word Beginner / Intermediate Certificate. Cost

New or recent users of Microsoft Word or those wishing to gain a better understanding of the basic functionalities.

1 Day

This course can be delivered from any of the following Gen2 Training Centres: Gen2 Lillyhall Skills Centre Gen2 Carlisle Skills Centre Gen2 Furness Skills Centre

Course Target Group

1 Day

Course Target Group

Duration

Location

£95 + VAT

This course is designed to follow on from the previous Microsoft Word Level 1 course. It aims to build on the skills and techniques covered in that course and will introduce some of the more advanced features available. It is therefore aimed at those users who have attended the first course or who have been using Word for Windows for some time and wish to use it more effectively and efficiently.

Course Objectives By the end of the course the participants will be able to: •

Navigate the Word environment using mouse and keyboard

•

Create, save and edit documents

The accreditation body is Gen2.

•

Format documents using standard text and page formatting techniques

Location

•

Work with tabulated, indented and numbered lists

•

Create and edit simple tables

•

Illustrate documents with graphics

Accreditation Body

This course can be delivered from any of the following Gen2 Training Centres: Gen2 Lillyhall Skills Centre Gen2 Carlisle Skills Centre Gen2 Furness Skills Centre

Assessment

Course Objectives

The qualification is assessed via on-going oral and/or written questioning and practical demonstration.

By the end of the course the participants will be able to:

Qualification Gained

•

Navigate the Word environment using mouse and keyboard

Gen2 Microsoft Word Intermediate / Advanced Certificate.

•

Create, save and edit documents

•

Format documents using standard text and page formatting techniques

•

Work with tabulated, indented and numbered lists

•

Create and edit simple tables

•

Illustrate documents with graphics

Cost £95 + VAT

Microsoft Excel

Microsoft Excel

Beginner / Intermediate

Intermediate / Advanced

Course Aims

Course Aims

Accreditation Body

To provide course delegates with the skills to use the advanced features within Microsoft Excel 2013 such as forms, filters, pivot tables and graphics.

The accreditation body is Gen2.

•

To provide course delegates with the fundamentals of using Microsoft Excel 2013 to enable them to deal with all their spreadsheet requirements i.e. storing, calculating and analysing mainly numerical data: presenting and printing information in attractive tables, and representing your data in graphical and chart formats. Duration

1 Day

Course Target Group New or recent users of Microsoft Excel or those wishing to gain a better understanding of the basic functionalities. Accreditation Body The accreditation body is Gen2. Location This course can be delivered from any of the following Gen2 Training Centres: Gen2 Lillyhall Skills Centre Gen2 Carlisle Skills Centre Gen2 Furness Skills Centre Course Objectives By the end of the course the participants will be able to: •

Navigate the Excel environment using mouse and keyboard

•

Create, save and edit spreadsheet files

•

Format spreadsheets using standard formatting techniques

•

Work with formulae and functions

• Create and format different types of chart (pie charts, line charts, column charts)



Illustrate their spreadsheets using imported graphics and drawing objects.

Assessment The qualification is assessed via on-going oral and/or written questioning and practical demonstration. Qualification Gained Gen2 Microsoft Excel - Beginner / Intermediate Certificate. Cost £95 + VAT

Duration

1 Day

Location This course can be delivered from any of the following Gen2 Training Centres: Gen2 Lillyhall Skills Centre Gen2 Carlisle Skills Centre Gen2 Furness Skills Centre

Course Target Group This course is designed to follow on from the previous Microsoft Excel Level 1 course. It aims to build on the skills and techniques covered in that course and will introduce some of the more advanced spreadsheet features available in Excel. It is therefore aimed at those users who have attended the first course or who have been using Excel for some time and wish to use it more effectively and efficiently.

Course Objectives By the end of the course the participants will be able to: •

Utilise the Database features including forms and filters

•

Analyse and summarise data using Subtotals, Pivot tables and “What if “ data tables

•

Utilise advanced spreadsheet features such as Scenarios and Goal seeker

•

Protect worksheets and link and protect workbooks

•

Use graphics and interrogate with other applications

Assessment The qualification is assessed via on-going oral and/or written questioning and practical demonstration. Qualification Gained Gen2 Microsoft Excel - Intermediate / Advanced User Certificate. Cost £95 + VAT

Microsoft Powerpoint Beginner / Intermediate

Course Aims

Course Objectives

To provide course delegates with knowledge to create, recall, edit and print different types of presentation material using Microsoft Powerpoint 2013. Delegates will also learn how to set up and run an on-line screen presentation to a high professional standard.

By the end of the course the participants will be able to:

Duration

•

1 Day

Course Target Group This course is designed for all users, regardless of level. It will take users through the basic, intermediate and advanced features of Microsoft PowerPoint. Delegates will also receive hints and tips on presentation styles and techniques. Accreditation Body The accreditation body is Gen2. Location This course can be delivered from any of the following Gen2 Training Centres: Gen2 Lillyhall Skills Centre Gen2 Carlisle Skills Centre Gen2 Furness Skills Centre

•

•

•

• • • •

Navigate the PowerPoint environment using mouse and keyboard Produce full presentations consisting of multiple slides, OHPs, notes and handouts Utilise text, graphics and drawing tools Generate and run on-line screen shows using build and transformation features Utilise and interrogate objects from other sources Understand the use of master slides and watermarks Adding video and sound Utilise interactive hyperlinks and action buttons

Assessment The qualification is assessed via on-going oral and/or written questioning and practical demonstration. Qualification Gained Gen2 Microsoft PowerPoint Certificate. Cost £95 + VAT

Project Management

Short Courses in Project Management Course Outline Gen2 offer a variety of short courses in Project Management, which are suitable for anyone new to Project Management, working within a project team or someone experienced in project management but looking for a formal qualification. These courses offer a flexible structure that will enable you to tailor them to meet your company’s needs. The courses range from 1-5 days and are a mixture of e-learning, classroom based and exam. These courses provide your company with the foundations necessary for the successful management of projects, combined with the credibility of internationally recognised qualifications.

Standalone courses: APM Introductory certificate in project management - 2 days APM/APMP - 6 days APM RPP - 1 day Managing risk as part of a project team 1 day Project document controls - 2 days

APM Introductory Certificate in Project Management Who is this course for? Those who are new to project management or working within a project team. Experienced Project Managers who have not taken any formal qualifications for some time (if at all) and would like a refresher course before attempting the APMP. Duration

2 days

Benefits of this course A practical introduction to project management Course structured to ensure high pass rates are achieved Flexible course structure that will fit around your job and business Highly experienced tutors Additional tutor support both online and by phone Extensive e-learning package and course notes Examination The examination is one hour and consists of 60 multiple choice questions. To pass the exam, you must achieve a mark of 60% and over. Once completed, you will be eligible for a discount on your application to become an associate of the APM.

Unique course structure This course is offered on a ‘blended learning basis’. This means that it will combine periods of home study with attendance on practical workshops and finishing with the IC exam. Typically the course will consist of precourse preparation work, followed by a two day workshop, with the exam taken at the end of the second day. This provides you with sufficient time to absorb course material and put it into practice at work. It is particularly suitable for those with busy workloads. Other options This course is also available on a distance/ e-learning basis where you will study at your own pace, at home or work and take the exam when you are ready. We can also come to you and incorporate your organisation’s values, project management processes, tools and techniques. Tutor support is still provided in both of the above options either by phone or online.

APM Introductory Certificate in Project Management

Topics covered Project/programme management Estimating Scheduling Portfolio/resource management Project life cycles Risk Management Organisation roles Procurement Project sponsorship Quality Projects context Change control Business case Configuration management Project management plan Issue management Teamwork Communication Leadership Information management and reporting Stakeholder management Project reviews Success and benefits Handover and close out Scope

APMP Qualification in Project Management Who is this course for? Those already working as a project manager or in a project team role and who wish to develop their project management expertise to professional level. Benefits of this course Provides the foundation knowledge necessary to successfully manage projects Provides an internationally recognised qualification. It is led by highly experienced tutors. Offers flexibility around your job and business. Structured in a way that ensures high pass rates. Includes an additional one day exam preparation workshop. Comprehensive course notes and e-learning guidance is included. Examination The three hour examination consists of short, structured essay-style questions. The delegate must correctly answer 10 out of 16 questions and must achieve a mark of 55%, or over to gain a pass. Unique course structure This course is offered on a ‘blended

learning basis’. This means that it will combine periods of home study with attendance on practical workshops and finishing with the APMP exam. Typically the course will consist of pre-course preparation work, followed by three two day workshops with home study between each one. The exam is taken at the end of the last workshop. This provides you with sufficient time to absorb course material and put it into practice at work. It is particularly suitable for those with busy workloads.

APMP Qualification in Project Management

Other options This course can also be taken as a 2 x 3 day blocks or as a distance learning course with attendance at either modules 1 and 3 or 3 only. We can also come to you and incorporate your organisation’s values, project management processes, tools and techniques. Tutor support is still provided in the above options either by phone or online.

Topics covered Project / resource / programme management Budget and costs Portfolio management Earned value Project life cycles Risk management Methods and procedures Project sponsorship Procurement & Negotiation Project office Projects context Quality Business case Health & Safety and Environment Project management plan Change control Organisation structure / configuration management Teamwork issue management Leadership Governance Stakeholder management Communication Conflict management Project reviews / Scope Info management and reporting

APM Registered Project Practitioner

APM Registered Project Practitioner

Registration Aims

The Registration Process

Course Aims

Location

APM Registered Project Professional (RPP) is a competence standard in Project Management. Successful candidates are included on the publicly available APM Register of Project Professionals.

The assessment for APM Registered Project Professional has two parts: A portfolio of evidence: To demonstrate competence across 29 core and 18 complementary project management competences, which is to be accompanied by your CPD log. A professional review: An interview with two peer APM Registered Project Professional assessors.

Those already working as a Project Manager or in a project team role and wish to develop their project management expertise to professional level.

This course can be delivered from any of the following Gen2 Training Centres:

Registration Target Group This professional registration is designed for Project Professionals who want to be able to demonstrate the capabilities of a responsible leader, have the ability to manage a complex project and use appropriate tools, processes and techniques. Accreditation body The accreditation body is the Association for Project Management. Registration Benefits The wider public can be confident that successful RPPs have been externally assessed as competent and dedicated to their own continuing development. For employers, this visible investment in staff offers the benefit of raising the profile of project management as a driver for competitive advantage and improved project delivery. For the individual they can be proud of satisfying one of the most stringent project management assessments in the world. There is a growing recognition of the value that competent and capable project professionals can offer to society – both public and private sector. RPP sets project professionals apart through a robust assessment of project professionalism. Successful candidates will be entered onto the APM Register of Project Professionals. The register demonstrates to users of project management services and the wider public those professionals who have met the standard for RPP.

Successful candidates need to be able to provide evidence of: Managing others in a complex project environment. Demonstrating responsible leadership. Exhibiting professional and ethical behaviour. Demonstrating competence in 29 core project management competences. 35 hours of Continuing Professional Development (CPD) within the last 12 months, in accordance with the APM CPD scheme. Qualification Gained APM Registered Project Professional (RPP)

Duration

2 days’ preparatory training 3 days’ assessment

Course Target Group This course is suitable for delegates who have passed both the Gen2 APM introductory course and the APMP Project Management Course. Alternatively, this course is suitable for delegates who have at least 3 years’ experience in a project management role or who have been part of a team on a complex project for this duration. Accreditation body The accreditation body is the Association for Project Management. Course Objectives By the end of the course the participants will understand: How to effectively plan a project strategy Stakeholder, value, risk and quality management Project strategy Resource and cost management Scheduling Information management and reporting Estimating techniques Business, commercial and legal awareness Procurement Communication and teamwork Conflict management and negotiation Project life cycles Project reviews

Gen2 Lillyhall Skills Centre Gen2 Carlisle Skills Centre Gen2 Furness Skills Centre Qualification Gained APM Practitioner Qualification

Courses and Schemes Available at Gen2 Electrical Engineering courses available:

General Engineering courses include:

Course

Duration

Course

Duration

Inspection, Testing & Certification of Electrical Installations - 2395

4 days plus a half day assessment

Ladder Safety

Half day

Electrical Safety

1 day

Slinging

1 day

Electrical Upskilling

5-10 days depending on experience

Safety Harness Training

Half day

Health & Safety courses include:

Further Instrumentation Systems & Control

5 days

Course

Duration

Instrumentation Systems Testing & Calibration

5 days

Fire Safety

Half day

Risk Assessment

1 day

Mechanical Engineering courses include:

CDM Regulations

1 day

Course

Duration

Emergency First Aid

1 day

Pneumatics

3 days

CIEH level 2 in principles of COSHH

Half day

Hydraulics

3 days 5 days

CIEH level 2 in the principles of Manual Handling

Half day

Process Control Process Plant Pumping & Piping Systems

5 days

Safety Work in Confined Spaces

1 day

Technology of Fluid in Pipelines

5 days

Gas Bottle Safety

Half day

Apprenticeships include:

NVQs include: Course

Level

Course

Business Improvement Techniques

2-4

Mechanical

Performing Manufacturing Operations

2

Electrical & Instrumentation

Performing Engineering Operations

2

Welding, Fabrication & Plating

Mechanical Manufacturing Engineering

2&3

Process

Warehousing

2&3

Control Systems

Chemical Operations

2

Scientific

Engineering Maintenance

2&3

Mechanical Design

Installation & Commissioning

2&3

Engineering Technical Support

2&3

Fabrication & Welding

2&3

Engineering Leadership

4

Materials Processing & Finishing

2&3

Electrical & Electronic Engineering

2&3

Business Administration

2,3 & 4

Customer Services

2,3 & 4

Team Leading

2

Project Management

Management

3&5

ICT

Nuclear Decommissioning Technology

2&3

HR

Electrical Design Customer Service Business & Administration Warehousing Business Improvement Techniques Nuclear Operator Management

Team Leading

Please Note: New courses are constantly being added, if you do not see the course you require, please contact Gen2 as the organisation may already have the course available, or may be able to provide it upon request.

Gen2 Warwick Mill Gen2 Carlisle

Gen2 Rockliffe

Brampton

Carlisle

Silloth

Wigton Alston Aspatria

Maryport Cockermouth

Penrith

Gen2/Energus

Keswick

Workington Gen2 Lillyhall

Appleby

Gen2 Salterbeck

Whitehaven Brough Egremont

Kirkby Stephen

Ambleside

Gen2 Sellafield

Seascale Windermere

Kendal

Millom Ulverston

Grangeover-Sands

Kirkby Lonsdale

Gen2 Furness

Barrow-in -Furness

Gen2 Lillyhall Skills Centre

Gen2 Carlisle Skills Centre

Gen2 Sellafield Skills Centre

Unit 1, Joseph Noble Road Lillyhall Industrial Estate Workington, Cumbria CA14 4JX.

Kingmoor Park, Unit F2 Kingmoor South Carlisle, Cumbria CA6 4RD.

Building B111, Sellafield Cumbria CA20 1PG.

01900 701 300

01228 599 890

Gen2 Energus Training Facility

Gen2 Carlisle Education Centre

Energus, Blackwood Road Lillyhall, Workington Cumbria CA14 4JW.

Westmoor, Rockcliffe Carlisle, Cumbria CA6 4BH.

01946 786 616 Gen2 Furness Skills Centre Lightburn Trading Estate Ulverston, Cumbria LA12 7NE. 01229 483 760

01228 599 890

01900 605 665

Gen2 Warwick Mill Gen2 Salterbeck Skills Centre Unit 3a Salterbeck Industrial Estate

Warwick Mill, Warwick Bridge Carlisle, Cumbria CA4 8RR.

Moorclose Road, Workington

01228 564 478

Cumbria CA14 5DS. 01900 607 599

Gen2 Head Office Unit 1, Joseph Noble Road, Lillyhall Industrial Estate, Workington, Cumbria CA14 4JX

01900 701 300

www.gen2.ac.uk

[email protected]

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